17 Investigations jobs in Malaysia

About The Opportunity

The successful candidates will have prior AML transaction monitoring and investigations experience in the financial services, FinTech or cryptocurrency industries. You will help detect unusual activity, suspicious/illegal behaviors and patterns, as well as assist in projects focused on preventing and detecting financial crimes. As part of the AML Investigations team, you’ll be responsible for conducting a variety of tasks such as investigations, conducting enhanced due diligence, preparing narrative information for SAR filings, and participating in ad-hoc projects as needed. You will utilize internal and external investigative resources and apply logical research techniques.

What You’ll Be Doing

Conduct thorough investigations on users' account activities as a result of transaction monitoring alerts.

Where appropriate, facilitate Requests for Information (RFIs) with cross-functional staff in the investigation of transaction monitoring cases.

Conduct research using internal and external sources to help determine potentially suspicious activity and disposition of adverse news.

Make determinations and recommend escalation decisions on cases investigated.

Create, update and maintain files and records related to all supporting information used during investigation.

Prepare SAR materials and draft SAR narratives.

Assist with ad hoc projects including QA alert dispositions, validation of the transaction monitoring system or any updates, training, etc.

What We Look For In You

3+ years experience in conducting AML related account activity analysis, due-diligence, and investigations in a financial services institution.

Strong writing, analytical and communications skills. Must be able to execute tasks within tight deadlines.

Strong interpersonal skills are necessary to work effectively with colleagues across regions and business units.

Should be a self-starter, organized, detail oriented, and results driven.

Excellent command of spoken and written English is required.

Nice-To-Haves

Prior experience working in a multi-national or matrix environment.

Knowledge with AML/CFT/Sanctions, money transmission regulations, and industry best practices.

Familiarity with commonly used transaction monitoring & reporting tool(s), such as Chainalysis.

Relevant industry certifications, e.g., CAMS.

Cryptocurrency experience is a plus.

• Competitive remuneration package (Basic Salary + Yearly Bonus).
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 2500 Benefits per annum (Training & Wellness)
• Convenient workplace (5 minutes walk from MRT TRX ).
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

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Overview

OKX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Compliance Analyst, AML Investigations role at OKX

OKX is a leading crypto exchange with global offices, providing access to crypto trading and decentralized applications. We are committed to safety, reliability, and responsible growth in the crypto space.

Across our offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About The Opportunity

The successful candidates will have prior AML transaction monitoring and investigations experience in the financial services, FinTech or cryptocurrency industries. You will help detect unusual activity, suspicious/illegal behaviors and patterns, and assist in projects focused on preventing and detecting financial crimes. As part of the AML Investigations team, you’ll be responsible for conducting investigations, performing enhanced due diligence, preparing narrative information for SAR filings, and participating in ad-hoc projects as needed. You will utilize internal and external investigative resources and apply logical research techniques.

What You’ll Be Doing

• Conduct thorough investigations on users' account activities as a result of transaction monitoring alerts.
• Facilitate Requests for Information (RFIs) with cross-functional staff in the investigation of transaction monitoring cases where appropriate.
• Conduct research using internal and external sources to help determine potentially suspicious activity and disposition of adverse news.
• Make determinations and recommend escalation decisions on cases investigated.
• Create, update and maintain files and records related to all supporting information used during investigation.
• Prepare SAR materials and draft SAR narratives.
• Assist with ad hoc projects including QA alert dispositions, validation of the transaction monitoring system or any updates, training, etc.

What We Look For In You

• 3+ years experience in conducting AML related account activity analysis, due-diligence, and investigations in a financial services institution.
• Strong writing, analytical and communications skills. Must be able to execute tasks within tight deadlines.
• Strong interpersonal skills are necessary to work effectively with colleagues across regions and business units.
• Should be a self-starter, organized, detail oriented, and results driven.
• Excellent command of spoken and written English is required.

Nice-To-Haves

• Prior experience working in a multinational or matrix environment.
• Knowledge with AML/CFT/Sanctions, money transmission regulations, and industry best practices.
• Familiarity with commonly used transaction monitoring & reporting tool(s), such as Chainalysis.
• Relevant industry certifications, e.g., CAMS.
• Cryptocurrency experience is a plus.

Perks & Benefits

• Competitive remuneration package (Basic Salary + Yearly Bonus).
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 2500 Benefits per annum (Training & Wellness)
• Convenient workplace (5 minutes walk from MRT TRX).
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

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At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE. We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features. About The Opportunity

The Compliance function at OKX is responsible for the overall compliance culture at the company. We're a team of risk-minded problem solvers who advise the business on the company's regulatory obligations and enterprise risk. The successful candidate will have prior AML transaction monitoring and investigations experience in the financial services, FinTech or cryptocurrency industries. You will help detect unusual activity, suspicious/illegal behaviors and patterns, as well as assist in projects focused on preventing and detecting financial crimes. As part of the AML Investigations team, you’ll be be responsible for conducting a variety of tasks such as investigations, conducting enhanced due diligence, preparing narrative information for SAR filings, and participating in ad-hoc projects as needed. You will utilize internal and external investigative resources and apply logical research techniques. What You’ll Be Doing

Lead and manage a small team of AML investigators, providing guidance, mentorship, and support to ensure high-quality performance. Conduct thorough and constructive secondary reviews of the investigators' work to ensure accuracy, adherence to policies, and regulatory compliance. Foster a collaborative and positive team environment, promoting knowledge sharing and continuous learning. Serve as a point of escalation for complex cases, providing expert guidance and making decisions to resolve issues effectively. Monitor team performance metrics and implement improvement strategies as needed to achieve operational goals. Work with other team leads and AML managers to streamline processes and enhance the effectiveness of the AML investigations team. What We Look For In You

4+ years experience in conducting AML related account activity analysis, due-diligence, and investigations in a financial services institution with at least 2 years leadership experience. Strong writing, analytical and communications skills. Must be able to execute tasks within tight deadlines. Strong interpersonal skills are necessary to work effectively with colleagues across regions and business units. Should be a self-starter, organized, detail oriented, and results driven. Excellent command of spoken and written English is required. Nice to Haves

Prior experience working in a multi-national or matrix environment. Knowledge with AML/CFT/Sanctions, money transmission regulations, and industry best practices. Familiarity with commonly used transaction monitoring & reporting tool(s), such as Chainalysis. Relevant industry certifications, e.g., CAMS. Cryptocurrency experience is a plus. L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! #LI-ZF1 #LI-ONSITE Apply for this job

* indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select. Degree Select. Start date year End date year Are you legally authorized to work in the advertised location for this role without requiring a work visa, now or in the future? * Select. LinkedIn Profile Can you please describe your experience with AML investigation management, including how many years you’ve held a management role and the size of the teams you’ve led? *

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About The Opportunity

The successful candidates will have prior AML transaction monitoring and investigations experience in the financial services, FinTech or cryptocurrency industries. You will help detect unusual activity, suspicious/illegal behaviors and patterns, as well as assist in projects focused on preventing and detecting financial crimes. As part of the AML Investigations team, you’ll be responsible for conducting a variety of tasks such as investigations, conducting enhanced due diligence, preparing narrative information for SAR filings, and participating in ad-hoc projects as needed. You will utilize internal and external investigative resources and apply logical research techniques. What You’ll Be Doing

Conduct thorough investigations on users' account activities as a result of transaction monitoring alerts. Where appropriate, facilitate Requests for Information (RFIs) with cross-functional staff in the investigation of transaction monitoring cases. Conduct research using internal and external sources to help determine potentially suspicious activity and disposition of adverse news. Make determinations and recommend escalation decisions on cases investigated. Create, update and maintain files and records related to all supporting information used during investigation. Prepare SAR materials and draft SAR narratives. Assist with ad hoc projects including QA alert dispositions, validation of the transaction monitoring system or any updates, training, etc. What We Look For In You

3+ years experience in conducting AML related account activity analysis, due-diligence, and investigations in a financial services institution. Strong writing, analytical and communications skills. Must be able to execute tasks within tight deadlines. Strong interpersonal skills are necessary to work effectively with colleagues across regions and business units. Should be a self-starter, organized, detail oriented, and results driven. Excellent command of spoken and written English is required. Nice-To-Haves

Prior experience working in a multi-national or matrix environment. Knowledge with AML/CFT/Sanctions, money transmission regulations, and industry best practices. Familiarity with commonly used transaction monitoring & reporting tool(s), such as Chainalysis. Relevant industry certifications, e.g., CAMS. Cryptocurrency experience is a plus. Competitive remuneration package (Basic Salary + Yearly Bonus). Meal Allowance up to RM 500/month Monthly Team Building RM 2500 Benefits per annum (Training & Wellness) Convenient workplace (5 minutes walk from

MRT TRX ). Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed. Employee engagement, recognition and appreciation program. Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

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Overview

OKX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join to apply for the

Compliance Analyst, AML Investigations

role at

OKX OKX is a leading crypto exchange with global offices, providing access to crypto trading and decentralized applications. We are committed to safety, reliability, and responsible growth in the crypto space. Across our offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Opportunity

The successful candidates will have prior AML transaction monitoring and investigations experience in the financial services, FinTech or cryptocurrency industries. You will help detect unusual activity, suspicious/illegal behaviors and patterns, and assist in projects focused on preventing and detecting financial crimes. As part of the AML Investigations team, you’ll be responsible for conducting investigations, performing enhanced due diligence, preparing narrative information for SAR filings, and participating in ad-hoc projects as needed. You will utilize internal and external investigative resources and apply logical research techniques. What You’ll Be Doing

Conduct thorough investigations on users' account activities as a result of transaction monitoring alerts. Facilitate Requests for Information (RFIs) with cross-functional staff in the investigation of transaction monitoring cases where appropriate. Conduct research using internal and external sources to help determine potentially suspicious activity and disposition of adverse news. Make determinations and recommend escalation decisions on cases investigated. Create, update and maintain files and records related to all supporting information used during investigation. Prepare SAR materials and draft SAR narratives. Assist with ad hoc projects including QA alert dispositions, validation of the transaction monitoring system or any updates, training, etc. What We Look For In You

3+ years experience in conducting AML related account activity analysis, due-diligence, and investigations in a financial services institution. Strong writing, analytical and communications skills. Must be able to execute tasks within tight deadlines. Strong interpersonal skills are necessary to work effectively with colleagues across regions and business units. Should be a self-starter, organized, detail oriented, and results driven. Excellent command of spoken and written English is required. Nice-To-Haves

Prior experience working in a multinational or matrix environment. Knowledge with AML/CFT/Sanctions, money transmission regulations, and industry best practices. Familiarity with commonly used transaction monitoring & reporting tool(s), such as Chainalysis. Relevant industry certifications, e.g., CAMS. Cryptocurrency experience is a plus. Perks & Benefits

Competitive remuneration package (Basic Salary + Yearly Bonus). Meal Allowance up to RM 500/month Monthly Team Building RM 2500 Benefits per annum (Training & Wellness) Convenient workplace (5 minutes walk from MRT TRX). Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed. Employee engagement, recognition and appreciation program. Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

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Director, Loss Prevention and Investigations

Join to apply for the Director, Loss Prevention and Investigations role at Flex

Director, Loss Prevention and Investigations

Join to apply for the Director, Loss Prevention and Investigations role at Flex

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Director, Loss Prevention and Investigations located in Bukit Minyak, Penang.

Reporting to the VP, Brand Protection, Security Resiliency the Director, Loss Prevention and Investigations will be managing and guiding the implementation of activities related to the efficient management of safety and security programs, including assessing and mitigating risks, maintaining continuity and resilience of operations, and safeguarding of personnel, Flex and customer assets, all while ensuring these meet company and government standards and regulations .

What a typical day looks like:

• Development and execution of security programs including physical security, asset control, supply chain security, travel security, executive protection, information security and hold up to site management and business units.
• Management of security programs for assigned sites in Penang cluster, perform and publish threat and vulnerability assessments, physical security surveys and designs, personal protection awareness and travel briefings, periodic threat advisories, route and destination surveys, and protective service assessment and operations.
• Identify, develop, implement, and maintain security processes, practices and policies at sites to eliminate risks, attend incidents, and limit exposure and liability in all areas of information, financial, physical, personal, and reputation risk.
• Perform investigations involving allegations falling within Corporate Security's management including burglary, theft, in-transit shortages, crimes against persons and property, and business abuse.
• Partner with Legal and Human Resources department to assist with due diligence investigations, as needed.
• Manages fraud, waste and abuse reporting and information reward program.
• Builds strong partnerships across site and regional teams with customer security service providers, site management and law enforcement, including search risk, benchmark standards and uncontrollable complexities to provide ethical and innovative solutions
• In charge of criminal intelligence collection and research.
• Site crisis management team through resiliency programs and clearing communicating policies and requirements to site management and employees.
• Administers counter-terrorism and counter-espionage programs.
• Assists Flex’s marketing efforts by establishing protection and risk plan for customer visits and conducting site visits with customers and their security representatives.
• Guides the activities of contract site security officers and other contracted security providers.
• Influences and maintains metrics and awareness programs.
• Prepare and manage site security budget and forecasting.
  
  

The experience we’re looking to add to our team:

• Typically requires a Bachelor’s Degree or equivalent experience and training.
• Typically requires 11+ years of progressively responsible positions within corporate security or related area.
• Demonstrates overall strong communication skills, as well as customer (external and internal) relationship skills. Demonstrates advanced knowledge of the specific discipline and manufacturing operations business.
• Knowledge of Flex business a plus. Demonstrates detailed expertise in very complex functional/ technical area or broad breadth of knowledge in multiple areas; understands the strategic impact of the function across sites.
• Requires thorough knowledge of related security systems and software.
• Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
• Demonstrates mastery of functional knowledge in relation to other functions and a complete understanding of the function and those of related businesses
  
  

What you’ll receive for the great work you provide:

• Life Insurance
• Medical Benefits
• Allowances and Bonuses
• Paid Time-Off
  
  

AA98

• Site
  
  

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Seniority level

• Seniority level Director

Employment type

• Employment type Full-time

Job function

• Job function Legal
• Industries Appliances, Electrical, and Electronics Manufacturing

Referrals increase your chances of interviewing at Flex by 2x

Get notified about new Director of Loss Prevention jobs in Bukit Minyak, Penang, Malaysia .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Director, Loss Prevention and Investigations

Join to apply for the

Director, Loss Prevention and Investigations

role at

Flex Director, Loss Prevention and Investigations

Join to apply for the

Director, Loss Prevention and Investigations

role at

Flex Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a

Director, Loss Prevention and Investigations

located in

Bukit Minyak, Penang.

Reporting to the

VP, Brand Protection, Security Resiliency

the

Director, Loss Prevention and Investigations

will be managing and guiding the implementation of activities related to the efficient management of safety and security programs, including assessing and mitigating risks, maintaining continuity and resilience of operations, and safeguarding of personnel, Flex and customer assets, all while ensuring these meet company and government standards and regulations .

What a typical day looks like:

Development and execution of security programs including physical security, asset control, supply chain security, travel security, executive protection, information security and hold up to site management and business units. Management of security programs for assigned sites in Penang cluster, perform and publish threat and vulnerability assessments, physical security surveys and designs, personal protection awareness and travel briefings, periodic threat advisories, route and destination surveys, and protective service assessment and operations. Identify, develop, implement, and maintain security processes, practices and policies at sites to eliminate risks, attend incidents, and limit exposure and liability in all areas of information, financial, physical, personal, and reputation risk. Perform investigations involving allegations falling within Corporate Security's management including burglary, theft, in-transit shortages, crimes against persons and property, and business abuse. Partner with Legal and Human Resources department to assist with due diligence investigations, as needed. Manages fraud, waste and abuse reporting and information reward program. Builds strong partnerships across site and regional teams with customer security service providers, site management and law enforcement, including search risk, benchmark standards and uncontrollable complexities to provide ethical and innovative solutions In charge of criminal intelligence collection and research. Site crisis management team through resiliency programs and clearing communicating policies and requirements to site management and employees. Administers counter-terrorism and counter-espionage programs. Assists Flex’s marketing efforts by establishing protection and risk plan for customer visits and conducting site visits with customers and their security representatives. Guides the activities of contract site security officers and other contracted security providers. Influences and maintains metrics and awareness programs. Prepare and manage site security budget and forecasting.

The experience we’re looking to add to our team:

Typically requires a Bachelor’s Degree or equivalent experience and training. Typically requires 11+ years of progressively responsible positions within corporate security or related area. Demonstrates overall strong communication skills, as well as customer (external and internal) relationship skills. Demonstrates advanced knowledge of the specific discipline and manufacturing operations business. Knowledge of Flex business a plus. Demonstrates detailed expertise in very complex functional/ technical area or broad breadth of knowledge in multiple areas; understands the strategic impact of the function across sites. Requires thorough knowledge of related security systems and software. Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business. Demonstrates mastery of functional knowledge in relation to other functions and a complete understanding of the function and those of related businesses

What you’ll receive for the great work you provide:

Life Insurance Medical Benefits Allowances and Bonuses Paid Time-Off

AA98

Site

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Seniority level

Seniority level Director Employment type

Employment type Full-time Job function

Job function Legal Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Flex by 2x Get notified about new Director of Loss Prevention jobs in

Bukit Minyak, Penang, Malaysia . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Team

The Risk Operations team plays a critical role in managing financial crime risk and protecting users and the company from fraudulent activity. This role specifically supports the card issuing business, focusing on the resolution of chargeback disputes and transaction investigations in line with card scheme rules and regulatory obligations. You’ll work closely with internal teams such as Product, Compliance, Legal, Customer Service, and Engineering to uphold the integrity of the OKX Card program and ensure operational excellence across the dispute lifecycle.

About the Opportunity

We are looking for a highly experienced Senior Manager to oversee cardholder dispute investigations and chargeback management . As the card issuer , OKX is responsible for assessing, investigating, and responding to disputes raised by users, and defending claims from merchants or acquiring banks. This role will ensure proper handling of fraud-related and non-fraud-related disputes, maintain compliance with relevant scheme regulations, and enhance internal processes to optimize outcomes and reduce operational risk.

What You’ll Be Doing

Manage and oversee the full dispute and chargeback investigation lifecycle for all card transactions, including fraud, authorization, processing errors, and service-related disputes.

Ensure timely and accurate handling of all chargeback cases, adhering to applicable scheme rules, internal SLAs, and regulatory requirements.

Analyze transactional data, user behavior, and supporting documentation to make well-supported decisions on case outcomes and representments.

Maintain up-to-date knowledge of relevant card scheme rules and ensure adherence to dispute regulations, including required documentation, timeframes, and evidence standards.

Collaborate with Risk Strategy, Product, Engineering, and Customer Support to enhance processes and reduce dispute volumes through better fraud controls and user experience improvements.

Handle complex, high-risk, or escalated cases, including potential collusion, first-party fraud, synthetic identities, and crypto-related anomaly patterns.

Monitor and report on key metrics such as dispute volumes, win/loss rates, financial exposure, and root-cause trends, providing insights and recommendations to senior leadership.

Continuously improve workflows and internal procedures to drive efficiency, accuracy, and compliance in the dispute management process.

What We Look For In You

Bachelor’s degree in Finance, Risk Management, Business, or related field.

Minimum of 8 years experience in card dispute/chargeback operations, preferably within an issuing environment.

Deep understanding of chargeback regulations, including dispute codes, representment strategies, liability determination, and fraud classifications.

Experience handling cardholder disputes across multiple dispute types (fraud, goods/services not received, cancelled services, duplicate billing, etc.).

Ability to manage case escalation protocols and provide guidance on grey-area or borderline cases with strong investigative reasoning.

Comfortable working with large data sets and extracting actionable insights to improve performance and reduce fraud-related losses.

Strong written communication and documentation skills, especially when preparing representment packages and evidence submissions.

Collaborative mindset with the ability to work across functions in a fast-paced, global environment .

Why Join Us?

• Competitive remuneration package (Basic Salary + Yearly Bonuses).
• Monthly Team Building
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

Apply for this job

*

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Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

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Accepted file types: pdf, doc, docx, txt, rtf

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Accepted file types: pdf, doc, docx, txt, rtf

What is your highest level of education? * Select.

Are you willing to work in Tun Razak Exchange 106, Kuala Lumpur? * Select.

Do you have at least 8 years of Fraud Risk experience? *

How many team members do you oversee or manage? * Select.

Do you have any prior experience in the crypto industry, considering that this position involves supporting a crypto exchange platform? * Select.

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As an Associate, you will support the overall research and due diligence within our Compliance Practice, by gathering information to help Kroll’s clients onboard and manage the risks associated with new clients and third parties, ensuring we offer the right level of screening and due diligence solutions based on the risks inherent in the opportunity.

At Kroll, your work will help deliver clarity to our clients’ most complex governance, risk, and transparency challenges. Apply now to join One team, One Kroll.

RESPONSIBILITIES:

Have an analytical mind and enthusiasm for research and investigation? Come join our thriving global team and work with Fortune 500 clients in a highly collaborative, fast-paced environment!

We are committed to the continuous professional support and development of our people; hone your skills and master new ones with the support of a world-class in-house training program. Become a regional specialist, learn to lead, deepen your linguistic abilities, build technical expertise--the opportunities are endless.

The right candidate will have outstanding English reading and writing skills, meticulous attention to detail, a sense of curiosity, the ability and enthusiasm to learn quickly, and a dedication to client satisfaction. Fluency in other languages is a plus.

• Conduct increasingly complex English-language research using public record databases, commercial and proprietary databases, media sources, and the Internet.
• Analyze and synthesize relevant research findings.
• Write well-structured, concise, logical, and objective reports to provide clients with an accurate assessment of the findings.
• Manage multiple assignments from start to finish in a fast-paced environment.

REQUIREMENTS:

• Native or equivalent English language proficiency in reading comprehension.
• Extremely strong reading and writing skills in English and Chinese and preferably Malay / Indonesian , ability to quickly and effectively summarize information from multiple sources into a concise analytical assessment.
• Ability to conduct online research using various primary and secondary sources.
• Ability to quickly and effectively summarize information from multiple sources into concise analytical assessments.
• Ability to work independently in a fast-paced, collaborative environment.
• Ability to understand, accept, and apply constructive feedback.
• Responsible for managing and prioritizing several projects or assignments simultaneously while meeting tight deadlines.

PREFERRED SKILLS:

• Undergraduate or graduate degrees, especially in the social sciences, are preferred but not required.
• Organizational and time management competencies.
• Attention to detail.
• Ability to communicate effectively verbally and in writing.
• Interest and understanding of current events, international affairs, financial regulations, and economics and/or finance.
• 1-2 years of professional experience (including internships).
• Proficiency in other Asian languages such as Thai/Vietnamese/Japanese/Korean/Indonesian is an advantage but not a prerequisite.

In order to be considered for a position at Kroll, you must formally apply via careers.Kroll.jobs .

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.

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