What Jobs are available for Intervention Coordinator in Malaysia?

Overview

Work for an iconic brand in a truly global environment Inventors of Brand Power - the most powerful, iconic TV ad platform driving brand sales Creators of Home Tester Club - the world's largest digital community of shoppers delivering social proof content 3 days remote per week The Role

We’re on the hunt for a talented and enthusiastic individual to support the rapid growth of our online Home Tester Club community around the world. Home Tester Club is a technology platform that allows consumers to rate, review and try products from leading FMCG companies and then amplifies that consumer feedback in a variety of ways. It is a truly global platform in the ratings and review space with nearly 5.5 million members globally. The Community Support Assistant

is a junior, entry-level position focused on managing member inquiries, moderating user-generated content, and helping identify fraudulent activity within the community. You will be part of a small global team (2–3 people) supporting millions of members globally, working alongside our Home Tester Club teams in multiple regions. No previous work experience is required—we’re looking for someone who is

organized, proactive, and has strong attention to detail.

Full training will be provided. About the Brand Power Company

The Brand Power Company The Brand Power Company (a WPP company) is the world’s leading provider of endorsement advertising platforms across television, digital and social. We’re big fans of authenticity. Not just in the solutions we provide clients globally, but in the people we welcome to our team. Genuine team players up for collaborating, creating and celebrating awesome results for our business. We know passion beats pretense and that it’s the down-to-earth who best step up to any challenge. We champion diversity. We collaborate across thirteen offices worldwide. We’re expanding into new markets. We champion flexibility. With more than 100,000 staff based in 110 different countries, WPP is the world's largest creative transformation company and is home to some of the biggest communications, advertising and media agencies, including Ogilvy, GroupM, Grey and Wavemaker. A career with The Brand Power Company opens up endless opportunities to learn and grow within a powerful network of WPP brands. Key Responsibilities

Support Ticket Management

Respond to all general member inquiries via our support system and market-specific inboxes. Troubleshoot and resolve issues such as login problems, profile glitches, or platform questions. Monitor inquiry trends and escalate recurring campaign-related issues to the appropriate internal team.

Fraud Monitoring & Member Status Management

Identify and review potentially fraudulent member activity across all markets. Assess risk levels and take appropriate action in line with internal guidelines (e.g. issuing warnings or restricting access). Conduct periodic follow-ups to confirm whether previously flagged members should remain restricted or be reinstated, or permanently suspended.

User-Generated Content (UGC) Moderation

Manually review and approve photo and video content submitted by members. Apply quality ranking criteria to ensure only appropriate and useful content is published.

What you can do

What you can do is more important to us than what you have done previously. We value an open mind, a desire to succeed, and good old-fashioned hard work over a laundry list of skills. If you think you have what it takes but don’t tick every box, then we absolutely encourage you to give us a shot. We’d love to meet and get to know the real you, as well as see what else is in your toolbox. Our Qualifications and Experience Wishlist

Fluent in English (written & verbal); open to using AI tools for translation when reviewing content from non-English markets Highly organized with the ability to manage multiple inboxes and workflows Detail-oriented and can notice inconsistencies and red flags quickly Comfortable with repetitive tasks at times Proactive communicator who is not afraid to ask questions Excellent written and verbal communication skills are essential Initiative, drive, common sense, creative flair, and flexibility essential Must have the legal right to work in the country this role is based in Nice to Have

Multilingual is an asset (please indicate if you fluently speak any languages besides English) Experience with customer support tools or moderation platforms Familiarity with online communities or social media platforms Interest in consumer products, e-commerce, or digital platforms Benefits

Hybrid work model from home/office (e.g. 2 days at the office, 3 days from home) Entry-level friendly - full training provided Base salary of RM 2,500 - 3,000/month Leave entitlements 6 month contract with an global opportunities Be part of a global community that helps share real-world decisions Commitment to Diversity

Diversity and inclusion is fundamental to who we are, and what has always made us tick. We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity and/or expression, lifestyle, age, educational background, national origin, religion or physical ability. We believe treating everyone with authenticity and respect simply gives us the best chance of delivering success.

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Overview Evaluate and escalate online content complaints and cybercrime incidents relating to the Communications and Multimedia Act 1998 (CMA 1998) received from all channels, including the Aduan Portal, for administrative or enforcement actions under the CMA 98, within a stipulated timeline, to ensure high standards of customer service delivery, as well as maintaining a safe, positive, and conducive online environment for all.

Job Responsibilities

Complaint Acknowledgment: Acknowledge receipt of complaints and request additional information within three (3) working days to reassure complainants that their complaints are being addressed.

Information Gathering: Gather necessary information and supporting documents to establish a comprehensive and factual basis for appropriate action.

Content Analysis and Legal Assessment: Conduct detailed analysis of online content against the CMA 1998, other written laws, and the CMCF Content Code to ensure effective complaint management and safeguard complainants' rights, and identify elements of violation to enable informed decision-making.

Action Recommendations: Develop actionable recommendations based on the analysis and evaluation of complaints and submit them to Team Leaders for approval and further action.

Liaison with internal departments and platforms on Escalation of Complaints: Prepare detailed escalation analysis for second-tier internal departments (such as enforcement) to ensure informed and efficient decision-making.

Documentation and Evidence Management: Work with the internal department to gather and preserve evidence in compliance with legal protocols, ensuring it is suitable for use in court or other proceedings, and keep detailed records of all evidence, statements, and interactions related to the case.

Coordination with Online Service Providers (OSPs): Upon confirmation of an offense, initiate further action as required. If the offense violates community guidelines and the complainant requests removal, escalate the matter to the relevant OSP.

Documentation and Reporting: Maintain accurate and detailed records of all actions taken, including communications with the internal department and OSPs, and prepare reports for internal review and records.

Public Interaction and Trust Building: Respond promptly to public inquiries and questions to build trust and uphold the organization's reputation, ensuring complainants are heard, respected, and supported throughout the process.

Timely Resolution and Case Management: Ensure complaints are resolved within the stipulated timeframe by updating online content cases to prevent delays and maintain transparency.

Collaboration and Process Improvement: Foster collaboration with internal and external stakeholders to resolve issues and continuously review and refine case management practices to enhance efficiency and alignment with organizational goals.

Guidance and Support for Complainants: Provide complainants with clear information about potential next steps, including legal options or enforcement actions, depending on case severity and evidence.

Qualifications & Work Experience

Bachelor’s Degree in Mass Communication, Information Systems, Law, or related qualifications from a recognized university.

Minimum 2 years of working experience, with strong knowledge of technology and online content, and understanding of legal and regulatory frameworks.

Analytical reporting skills

Technical analysis skills

Project and resource management

Knowledge of legal, regulatory, and governance framework

Understanding of enforcement and compliance requirements

Internet, open source, and web intelligence skills

Content review and analysis

Complaint management and information gathering

Public speaking/presentation skills

Collaboration and teamwork

Conflict resolution and patience

Attention to detail and organizational skills

Conceptual and analytical thinking

Interpersonal skills and ability to multitask

Willingness to work in Cyberjaya

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Location:

Colaba Mumbai Employment Type:

Full-time | Work from office Reports to:

Chief of Staff / Manager – Case & Communications Management / Head – Legal Operations

Role Overview We are seeking a dedicated and experienced professional to oversee the onboarding, engagement, and management of arbitrators empaneled with our platform. This individual will serve as the primary point of contact for arbitrators, ensuring smooth onboarding, effective training, continuous engagement, and ongoing support. The role also involves coordinating arbitrator activities, managing communication, and maintaining updated records.

Key Responsibilities

Identify and source potential arbitrators for empanelment.

Manage the end-to-end onboarding process of arbitrators, including process explanation, responsibilities, fee structure, case handling guidelines, and documentation.

Conduct training sessions for newly empaneled arbitrators on platform usage.

Organize quarterly refresher trainings and workshops for existing arbitrators.

Develop and maintain training resources, manuals, FAQs, and other support materials.

Act as the key liaison between the organization and arbitrators for ongoing disputes.

Coordinate with arbitrators to schedule hearings and facilitate the issuance of orders.

Facilitate smooth communication by creating and managing WhatsApp groups.

Maintain and update databases of arbitrators, training sessions, and certifications.

Engage with arbitrators regularly to gather feedback and implement improvements.

Skills & Qualifications

Bachelor’s degree in Law (LLB), Commerce (B.Com), Management (BMS), or a related field.

Minimum 1 year of post-qualification experience in stakeholder management, training, legal, or arbitration roles.

Strong communication and interpersonal skills with the ability to engage senior professionals.

Excellent organizational and coordination skills with a keen eye for detail.

Strong analytical, problem-solving, written, and verbal communication abilities.

Ability to work independently and proactively in a fast-paced environment.

Proficiency in MS Word, Excel, and PowerPoint.

Tech-savvy, with the ability to quickly adapt to new tools and systems.

Proactive approach towards learning and staying updated on laws and regulations.

Passionate, enterprising, resilient, and perseverant, with a "never give up" attitude.

Willingness to go beyond the call of duty, take initiative, and contribute to process improvements.

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Client Lifecycle Management - KYC Case Management Analyst (AVP) Overview The KYC APAC Regional Case Management team plays an important role in APAC KYC Ops, collaborating with KYC production teams to ensure KYC reviews and remediation are conducted timely and in compliance with regulatory requirements. The team provides robust governance and tight tracking to ensure monthly KPIs are met, through close collaboration with regional branches (production team).

What we will offer you A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. Deutsche Bank is committed to providing an environment with your development and wellbeing at its center.

Flexi Work Arrangement

Competitive salary

Medical and life insurance coverage

Annual leave

26 weeks of Primary Caregiver leave and 16 weeks of Non-Primary Caregiver leave

Your Key Responsibilities The key tasks of this role include, but are not limited to the following:

KYC Case Management and Analysis

Perform KYC progression analysis for generating reports on a periodic basis

Blocker clearance – connect with production and provide guidance to resolve challenges that block progress

Investigate and analyze data to translate it into meaningful reports

Prioritize streams of review (HR, LR20%, NRD, RHP, etc.)

Offline completion processing

Problem Solving & Production Process Improvement

Understand key stakeholder KYC review and remediation challenges and provide appropriate KYC technical resolutions (strategic and tactical as appropriate)

Analyze available KYC business information from existing tools to identify opportunities to improve timeliness and productivity

Participate in regional KYC production meetings to resolve blockers and share governance updates

MIS Function

Coordinate with regional production teams and Data MI Analysts to gather data requirements, support data quality, and establish data management and data governance processes

Generate and distribute management reports accurately and timely when needed

Serve as the go-to person for MIS artefacts available to production teams to facilitate smooth operations and maintenance

Ensure traceability of data and perform deep dives to resolve issues, self-solving or collaborating with stakeholders

Provide recommendations to update MIS to improve reporting efficiency and consistency

Provide strong reporting and analytical support to management

Coordinate the generation of periodic and ad hoc reports as needed

Suggest Tableau Dashboard builds when required for monitoring KYC operations performance

Provide timely SQL-based information extraction when needed

Other coverage Full KYC end-to-end exposure and participation in supporting files review in progress, missing in transition and backend correction through Break Resolution Forum.

Skills and Experience

KYC experience across multiple jurisdictions (where possible)

Business process improvement experience with strong root-cause analysis

Analytical mindset with ability to interpret data and statistics to inform strategy

Data modelling — integrate data from multiple sources to standards and best practices

Statistical knowledge — analyze historical data for forecasting and root cause analysis

Interpersonal skills — ability to interact with stakeholders to implement technology solutions and process improvements

Strong writing skills for complex reports and analysis

Experience with data tools (preferred but not mandatory): Tableau/Power BI, SQL, Alteryx/Looker, Python, Excel and Access/VBA, Power Platform

Educational and Other Qualifications

Bachelor's degree in Business Administration, Finance, or related field

Experience in banking with strong KYC knowledge

Analytical and problem-solving skills with strong written and verbal communication

5+ years of experience in KYC with exposure to MI, Data Analytics, or related field

Strong analytical and problem-solving abilities

Excellent communication and presentation skills

Ability to work independently and as part of a team

Strong understanding of business principles and practices

Proficiency in Microsoft Office, SQL, and Power BI

How we’ll support you

Coaching and support from experts in your team

A culture of continuous learning to aid progression

Training and development to help you excel in your career

About Deutsche Bank and Diversity Deutsche Bank is a leading German bank with strong European roots and a global network. We value diversity and inclusion and are committed to creating a working environment that is diverse, supportive and welcoming of different views. We promote flexible work arrangements and initiatives to support employee wellbeing and development. We strive to create a culture where people can excel together, act responsibly, think commercially, take initiative and collaborate. We welcome applications from all backgrounds and are committed to a positive, fair, and inclusive work environment.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Management and Manufacturing

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Senior Agent, Community Management (English & Mandarin Support) Who We Are: At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You'll Be Doing: 1. Community Building and Engagement:

Professional in Telegram and Discord bots development, integration, and maintenance.

Organize and host community events & AMAs.

Foster a positive and inclusive community culture by moderating discussions and addressing user concerns.

Encourage user interaction and participation through contests, giveaways, and other engagement initiatives.

2. Content Creation and Curation:

Develop and publish high-quality content, such as blog posts, articles, and social media updates, related to cryptocurrency and blockchain technology and provide tutorials on OKX's products and services.

Curate and share relevant content from other sources to keep the community informed and engaged.

Respond to user comments, questions, and inquiries promptly and informally.

3. User Support and Onboarding:

Provide excellent customer interaction to users through various channels (e.g. social media).

Assist users with account creation, verification, general issues, and troubleshooting.

Onboard new users and educate them about the platform's features and functionalities.

4. Community Campaigns and Promotion:

Develop and implement marketing strategies to attract new users and retain existing ones.

Collaborate with other departments (e.g., marketing, product, web3) to promote our products and services.

Monitor and analyze community metrics to measure the effectiveness of community campaigns.

5. Community Partnerships:

Collaborate with other crypto projects, influencers/KOLs, and communities to expand the platform reach and network.

Foster partnerships to create mutually beneficial collaborations and cross-promotions.

6. Risk Management and Compliance:

Ensure compliance with relevant regulations and industry standards.

Monitor community activity for potential risks or issues and take appropriate action.

7. Data Analysis and Reporting:

Track and analyze community metrics to measure performance and identify areas for improvement.

Prepare regular reports on community engagement, growth, and key performance indicators.

What We Look For in You:

Strong understanding of cryptocurrency, blockchain technology, and the crypto industry.

Fresh graduates are encouraged to apply.

Excellent communication and interpersonal skills.

Experience in community management and building online communities.

Strong writing and content creation skills.

Proficiency in social media platforms and tools.

Ability to work independently and as part of a team.

Passion for the crypto industry and a desire to contribute to its growth.

Proficiency in Mandarin

is preferred to communicate effectively with internal stakeholders and clients in China.

Willing to work according to the given schedule, including

rotational shifts (morning and noon) .

Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

Competitive remuneration package (Base Salary + Shift Allowance + Yearly Bonus)

Meal allowance up to RM 500/ month

Unlimited transport allowance (T&C apply)

Monthly team building

RM 3,500 training & wellness benefits per annum

Convenient workplace (5 minutes walk from MRT TRX)

Insurance coverage for employees & dependants

Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed

Employee engagement, recognition and appreciation program

Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX u2019s Candidate Privacy Notice.

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Do you possess the legal right to work in Malaysia without the need for an employment pass? * Select.

What is your highest education level (completed and graduated)? * Select.

Do you have more than one (1) year of community-related work experience? * Select.

Are you proficient in reading and writing in Mandarin? * Select.

Are you willing to support according to the given schedule, including rotational shifts (morning and noon)? * Select.

Are you willing to work in Tun Razak Exchange 106, Kuala Lumpur? * Select.

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At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. WE ARE LOOKING FOR . Responsible for performing pre-certification; prospective, concurrent, and retrospective review of hospitalization; and to ensure cost containment measures are carried out without compromising on the care quality and service standards

Pre-certify cases for issuance of Additional Top Up guarantee letters/ Additional Requests in compliance to Company’s requirements and guidelines Lead the team and manage rostering / OT and FTE count needed for AGL and ADR Ensure guarantee letters are issued accurately and correctly within targeted TAT and with authority assigned Achieve team target Savings benchmark Performs other responsibilities and duties periodically assigned by supervisor to meet operational and/or other requirements Monitor of length of stay, reasonable and customary charges, to ensure there is no abuse in terms of admission and procedures During the adjudication of AGLs and ADR Mentor/coach and guide the TLs and assessors in robust decision making Ensure all guides and Cost savings initiatives are followed closely by Team leader and assessors Participate in outlining Medical training /roll downs according to the needs of the staffs Participate in analysis and audits that are pertinent to cost savings across various units in AIA Participate in process improvement initiatives pertaining to system enhancement and refining process flow for the team Collaborate with various units in AIA in ensuring cost savings and CAR is achieved Participate in workshops/seminars and discussion in cost saving initiatives/Fraud, waste and abuse matters Lead the Fraud, Waste and Abuse initiatives in conducting analysis Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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Medical Advisory, Case & Fraud Management, Specialist

AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

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Medical Advisory, Case & Fraud Management, Specialist

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AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join to apply for the

Medical Advisory, Case & Fraud Management, Specialist

role at

AIA Malaysia At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About The Role

To identify pattern of fraud, waste, and abuse in case management. To implement measures required for risk management. To conduct surgical and medical history check on claims . To identify breach of duty of good faith and non-disclosure To ensure risk are priced correctly and non-disclosed conditions excluded accurately and modified To perform prospective, concurrent and retrospective review of hospitalization To ensure cost containment measures without compromising on the care quality and service standards.

Job Responsibilities

To provide Medical Advisory including disputed charges, appeals and critical issues. To ensure the Fraud tool is maintained and handled with care with insightful monthly analysis. Proficient with medical coding, 13th Schedule, MOH letters, reasonable and customary charges. To conduct Amount Under Clarification (AUC) and case management, regular audits, and handle critical issues to identify Fraud, Waste and Abuse. To ensure claim adjudication is in accordance with reasonable and customary charges and to review trending of doctors / members / agents that may or may not be in the watch list. To outline process improvement, cost saving measures, combating Fraud, Waste, and Abuse methods from audits. To build claim guides that collaborates with clinical guides and cost containment with effective implementation. To conduct robust medical training aligned with technical aspects of claims processing including training to hospitals. To actively engage with collaborators for recovery and remedial actions including doctors under supervision and non-participating list of doctors / agents / hospitals / members. To mentor/coach and guide the TLs and assessors in robust decision making. To proactively identify and collaborate on the needful system improvement and process automation. To provide timely reporting and communication of all initiatives across all units in AIA. To participate and represent Medical Advisory, Case, and Fraud management in all vital initiatives.

Minimum Job Requirements

Candidate must possess at least a Bachelor's Degree or Diploma or equivalent experience Min 5 years of medical claim experience Technical Skills: Claims assessment, medical report knowledge, Health Insurance Policy knowledge. Industry: Insurance, Third-Party Administrator, Hospitals, Clinics, Medical Labs. Language: English and Bahasa Malaysia.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Health Care Provider Industries Insurance Referrals increase your chances of interviewing at AIA Malaysia by 2x Sign in to set job alerts for “Medical Specialist” roles.

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Specialist, Customer Conversion (Community Content Operations, Mandarin Support) Who We Are: At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You'll Be Doing: Community Content Strategy & Planning

Develop comprehensive community content strategies aligned with business goals, establishing a structured content matrix (educational, event-driven, trending, and interactive topics).

Create a community content calendar covering daily topics, market insights, trading highlights, and event promotions.

Plan and produce high-quality content based on platform campaigns, product updates, and market trends to boost engagement and retention.

Deliver content in diverse formats with professional, clear messaging consistent with brand tone and positioning.

Regularly maintain and update content templates and asset libraries to enhance efficiency and reusability.

Develop tailored content strategies for different user segments (beginners, advanced users, active traders) to drive participation and loyalty.

Foster community engagement and user trust through targeted content and interactive initiatives, encouraging platform recognition and trading activity.

Data Analysis & Content Optimization

Track and analyze content performance metrics (e.g., views, engagement rate, feedback), and continuously refine strategies to better achieve business objectives.

Monitor community data trends regularly to identify areas for improvement and ensure sustained community growth.

What We Look For in You:

Bachelor’s degree or above in Marketing, Communications, Finance, or related fields.

Minimum 2 years of experience in community or content operations.

Excellent command of spoken and written English and Mandarin as the role requires to deal with China Mandarin speaking counterparts.

In-depth understanding of the crypto industry and trading markets, with the ability to translate complex concepts into engaging community content.

Strong writing and content creation skills, capable of simplifying technical topics for broader audiences.

Analytical mindset with experience using data insights to optimize content and operational strategies.

Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

Nice-to-Haves:

Experience in exchanges, Web3, or fintech industries.

Proven success in community growth or user conversion initiatives (e.g., trading incentive campaigns, content-driven engagement).

Competitive remuneration package (Base Salary + Yearly Bonus)

Meal allowance up to RM 500/ month

Unlimited transport allowance (T&C apply)

Monthly team building

RM 3,500 training & wellness benefits per annum

Convenient workplace (5 minutes walk from MRT TRX)

Insurance coverage for employees & dependants

Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed

Employee engagement, recognition and appreciation program

Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation

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Overview

OKX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Be among the first 25 applicants OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

Responsibilities

Community Content Strategy & Planning

Develop comprehensive community content strategies aligned with business goals, establishing a structured content matrix (educational, event-driven, trending, and interactive topics). Create a community content calendar covering daily topics, market insights, trading highlights, and event promotions. Plan and produce high-quality content based on platform campaigns, product updates, and market trends to boost engagement and retention. Deliver content in diverse formats with professional, clear messaging consistent with brand tone and positioning.

Content Management & User Engagement

Regularly maintain and update content templates and asset libraries to enhance efficiency and reusability. Develop tailored content strategies for different user segments (beginners, advanced users, active traders) to drive participation and loyalty. Foster community engagement and user trust through targeted content and interactive initiatives, encouraging platform recognition and trading activity.

Data Analysis & Content Optimization

Track and analyze content performance metrics (e.g., views, engagement rate, feedback), and continuously refine strategies to better achieve business objectives. Monitor community data trends regularly to identify areas for improvement and ensure sustained community growth.

What We Look For In You

Bachelor’s degree or above in Marketing, Communications, Finance, or related fields. Minimum 2 years of experience in community or content operations. Excellent command of spoken and written English and Mandarin as the role requires to deal with China Mandarin speaking counterparts. In-depth understanding of the crypto industry and trading markets, with the ability to translate complex concepts into engaging community content. Strong writing and content creation skills, capable of simplifying technical topics for broader audiences. Analytical mindset with experience using data insights to optimize content and operational strategies. Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

Nice-to-Haves

Experience in exchanges, Web3, or fintech industries. Proven success in community growth or user conversion initiatives (e.g., trading incentive campaigns, content-driven engagement).

Benefits & Perks

Competitive remuneration package (Base Salary + Yearly Bonus) Meal allowance up to RM 500/ month Unlimited transport allowance (T&C apply) Monthly team building RM 3,500 training & wellness benefits per annum Convenient workplace (5 minutes walk from MRT TRX) Insurance coverage for employees & dependants Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed Employee engagement, recognition and appreciation program Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

Seniority level Associate Employment type Full-time Job function General Business and Customer Service IT Services and IT Consulting

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