769 Insurance Customer Service jobs in Malaysia

Direct message the job poster from Ambition

Lead the Future of Customer Experience in Insurance

Are you a strong people leader with a passion for delivering exceptional customer service? Ready to bring your insurance knowledge and team management experience to a fast-moving, customer-centric organization?

We’re looking for a Customer Service Manager to lead a high-performing team in one of Malaysia’s leading insurance companies. This is more than a managerial role — it's an opportunity to transform how we serve our clients and set new industry benchmarks in service quality.

What You'll Be Doing

• Lead and inspire a dynamic customer service team , driving a culture of performance, empathy, and accountability.
• Oversee daily service operations and ensure the team meets key performance indicators (KPIs) and service excellence standards.
• Act as the go-to person for complex customer issues, ensuring timely and satisfactory resolutions.
• Drive service improvement initiatives, leveraging tech and data insights to optimize customer journeys.
• Ensure the department operates in full compliance with Malaysian insurance regulations and internal SOPs .
• Play a key role in audits, internal reviews, and compliance reporting.

What We’re Looking For

• Minimum 5 years of team management experience in a customer service environment, ideally in insurance or financial services.
• Strong understanding of the insurance industry, customer servicing best practices, and regulatory requirements.
• A hands-on leader who is both strategic and operational, with a passion for mentoring and developing people.
• Excellent communication skills in English and Bahasa Malaysia .
• Tech-savvy and experienced with CRM platforms and Microsoft Office tools.
• Additional certifications such as CEILI, TBE, or FIMM .
• Experience working in both life and general insurance .
• Familiarity with Bank Negara Malaysia (BNM) customer service guidelines and standards.

If you are a strategic leader with a passion for wealth management and client excellence, we would love to hear from you. Apply now or reach out for a confidential discussion.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Customer Service
• Industries Insurance and Financial Services

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Get notified about new Customer Service Manager jobs in Greater Kuala Lumpur .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 12 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 14 hours ago

Petaling Jaya, Selangor, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,500.00-MYR4,500.00 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

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Company Background: Service Provider (Car Insurance) 

Work Location: Malim Jaya, Melaka

Working Day: Monday to Friday (8:30am - 5:30pm)

Salary: Basic + KPI Bonus 

Key Responsibilities:

• Serve as the first point of contact for insurance policyholders and potential customers via phone, email, chat, and social media
• Provide accurate information on insurance packages, coverage, claims processes, and benefits
• Assist clients in renewing car insurance, making changes to their policy, or purchasing new plans
• Guide customers through claim submission and status updates
• Handle complaints and resolve post-sales issues related to policy disputes, documentation, or service concerns
• Coordinate with underwriting, claims, and operations teams to resolve complex queries. 

Requirements:

• Proficiency in Mandarin is a must; business market is mainly Mandarin-speaking.
• Minimum SPM or equivalent
• Fresh graduates are encouraged to apply
• Strong verbal and written communication
• Ability to handle customer objections and inquiries professionally

Interested candidate please apply online or email your updated resume to:

Join to apply for the Customer Service Representative role at Thermo Fisher Scientific

Join to apply for the Customer Service Representative role at Thermo Fisher Scientific

Get AI-powered advice on this job and more exclusive features.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make important contributions to the world.

How will you make an impact?

We are seeking a highly motivated and detail-oriented Order Management and Customer Service Representative to join our diverse team. The successful candidate will be responsible for managing customer orders, ensuring accurate and timely delivery, and providing exceptional customer service. This role requires excellent communication skills, the ability to multitask, and a strong commitment to customer satisfaction.

Key Responsibilities :

• Order Management:
• Process customer orders accurately and efficiently in the ERP system.
• Monitor and track orders to ensure timely delivery.
• Coordinate with factory, vendor, warehouse and logistics teams to resolve any order discrepancies or issues.
• Maintain accurate order records and update customer accounts as needed.
• Customer Service:
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information regarding order status, product availability, and company policies.
• Handle and resolve customer complaints and issues, escalating to the appropriate department when necessary.
• Follow up with customers to ensure their satisfaction and address any further concerns.
• Communication and Coordination:
• Collaborate with sales, factory, warehouse, and logistics teams to ensure smooth order processing and delivery.
• Communicate effectively with customers and internal teams to provide updates and resolve issues.
• Assist in developing and implementing customer service policies and procedures.
• Reporting and Documentation:
• Prepare and maintain reports on backlogs order status and service metrics.
• Document all customer interactions and transactions for tracking, auditing.
• Identify trends and suggest improvements based on customer feedback and order data.
• Ad-Hoc duties & projects as assigned.
  
  

• High School Diploma or equivalent; Associate’s or Bachelor’s Degree in Business, Supply Chain or related field preferred.
• Proven experience in order management and customer service roles.
• Proficiency in using SAP, MS Office.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Training, Consulting, and Customer Service
• Industries Pharmaceutical Manufacturing and Biotechnology Research

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My Square Business Hub, Selangor, Malaysia 2 weeks ago

Bukit Raja, Selangor, Malaysia 4 days ago

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3 days ago Be among the first 25 applicants

Direct message the job poster from Ascendion

Shift patterns: 6am-3pm (earliest shift) to 11am-8pm (latest shift).

Job Description:

• Support APAC region Service Desk functions including Marketing and Channel support, Learning Management System, Repair RMA, Contract Administration, and Delivered Quality (out of box management).
• Handle requests from external and internal stakeholders related to portal engagement, order shipment issues, training account problems, and contract administration.
• Provide exceptional customer service via phone, email, internet, and online chat.
• Consistently meet or exceed company service standards.
• Act as the principal liaison between customers/partners and the company.
• Acquire and maintain product knowledge to enhance customer interaction and identify sales opportunities.
• Respond to inquiries promptly and comprehensively regarding company, products, and partner information.
• Maintain partner contact information and assist partners in accessing required information within Motorola.
• Adhere to established customer service and operational procedures.
• Cross-train with other team members for flexibility and coverage.
• Perform other duties as assigned.
• Able to work shifts as required; teamwork is essential.

Additional Information:

• Proficiency in English and Chinese (spoken and written) required.
• Bachelor's degree in a related field preferred; open to fresh graduates or candidates with up to 2 years of experience.
• Based in Penang; onsite support preferred to assist China customers and follow Malaysia Public Holidays.

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Technology, Information and Internet

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Get notified about new Customer Service Representative jobs in Penang, Malaysia .

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If you thrive on change, growth and opportunity, and wish to move beyond your potential and reward, Heilind Asia is the place for you to create and forge your own path.

We treasure the energetic professional who has the knowledge, enthusiasm and drive to succeed and the ability to take on a challenge and reap the rewards.

Careers at Heilind offer you the fast-paced, entrepreneurial environment where everyone has the chance to perform, create innovation, and make a difference. Come to explore our website - you'll be impressed by the scope of opportunities that await you.

Responsibilities:

1. Responsible for data entry of customer order and inform customer on the confirmation date of delivery
2. Compile various reports as required
3. Follow up with sample orders
4. Monitor customer payment status
5. Update customer portals with expedites and order acknowledges outside of our system
6. Review and release credit hold report in CRM system and communicate with credit team
7. Create proforma and commercial invoices for customers as requested
8. Coordination with freight carriers for any shipment issues

Requirements:

1. Diploma holder or above, preferably in Electronics, Electrical or Mechanical Engineering
2. At least 4 years of sales experience, preferably in interconnect components (Connectors/Switches/Relay etc.)
3. Good command of Mandarin and English
4. Good time management and multi-tasking skills
5. Team player and able to communicate with all levels/departments
6. Positive attitude, detail-minded, service oriented and willing to learn

We offer competitive remuneration package and comprehensive fringe benefits including performance bonus and medical insurance to the right candidates. Interested parties please submit your application to with details of qualification, present and expected salary.

Personal data collected will be used for employment related purposes only and will be treated in strict confidentiality.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Posted Thursday, March 20, 2025 at 4:00 PM | Expires Monday, April 14, 2025 at 3:59 PM

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

DUTIES & RESPONSIBILITIES:

1. To assist the candidate with all aspects of the testing process from registration to test delivery.
2. To interface between candidates, clients and test sites in a professional and efficient manner.
3. Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures.
4. Achieve and maintain all key quality and productivity metrics.
5. Escalate unresolved candidate grievances to designated departments for further investigation.
6. To respond to incoming chats within a specified timeframe according to company guidelines.
7. To respond to incoming emails within a specified timeframe according to company guidelines.
8. To respond to incoming calls within a specified timeframe according to company guidelines.
9. To ensure excellent reliability with minimal unplanned absences as per company guidelines.
10. To attend required training to continually learn knowledge of practices, procedures, policies and clients.
11. To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader.
12. To meet agreed objectives enabling the corporate objectives to be achieved.
13. Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

1. Candidate should at least possess SPM, Diploma (Advanced / Higher or Graduate) Bachelor’s Degree or equivalent.
2. Experience in Customer Service.
3. Excellent written and spoken English.
4. Applicants should be willing to work on rotational shift, which covers both weekends and public holidays and night shift.

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Act as the main liaison between the customer and internal departments.
• Handle customer inquiries, order processing, and delivery coordination.
• Monitor and follow up on customer orders, production status, and shipment schedules.
• Communicate clearly with production, planning, logistics, and engineering teams to meet customer requirements.
• Provide prompt updates to customers on order status, issues, and delivery changes.
• Manage customer complaints, feedback, and resolve service-related issues quickly.
• Coordinate customer audits, quality concerns, and engineering change requests (ECO).
• Track customer forecasts and update internal planning teams.
• Ensure customer documentation, reports, and delivery records are accurate and on time.
• Maintain good, professional relationships with dedicated customer accounts.
  
  

• Fresh graduates are encouraged to apply.
• Previous experience in customer service or related fields (e.g., telemarketing, billing, customer liaison) will be an advantage, but is not essential.
• Proficient in basic computer applications such as Microsoft Excel and Word.
• Possess good communication and interpersonal skills.
• Able to multi-task, prioritise workload, and manage time effectively.
• Proficiency in Mandarin is required to liaise with customers from China.
  
  

• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Medical & Insurance Coverage
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
• Career Progression opportunities - you maybe able to get promotion easily.

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Pall Corporation, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.

Learn about the Danaher Business System which makes everything possible.

Are you interested in using your knowledge and experience in a fast-paced and varied role? Do you like solving problems to gain customer satisfaction?

The Customer Service Representative is responsible for the direct communication with the customer and various departments within the business to support end to end customer order management. In this role you can grow into a subject matter expert whilst improving your knowledge of international business.

This position is part of the Customer Service Team and will be located in Petaling Jaya, Selangor.

In this role, you will have the opportunity to:

• Manage customer orders from order entry to product delivery to attain customer satisfaction

• Collaborate and communicate across functional teams such as sales, distribution, and manufacturing to support customer requirements

• Gain and apply foundational knowledge of compliance and commercial operations

The essential requirements of the job include:

• Computer literacy and foundational Microsoft Office skills

• Clear verbal and written communication skills, organization skills, ability to prioritize, and customer centric mindset

• United Kingdom (UK) time zone hours and holiday schedule

• Language proficiency (Swedish) will be and added advantage

It would be a plus if you also possess previous experience in:

• ERP knowledge with SAP preferred

• Professional diploma/degree, or equivalent years of experience

Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

#LI-AA1

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit .

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

1 day ago Be among the first 25 applicants

1. Handle shipping documents, billing, and vendor invoices.

2. Submission of shipping details to customers & customs.

3. Updating and maintaining the company’s shipping database.

Job Requirements

1. Hardworking and willing to learn.

2. Possess good time management skills.

3. Able to cope with stress and pressure.

4. Fast, effective, dynamic, and efficient learner.

5. Willing to take up challenges and try new things.

6. Ability to communicate clearly with people.

7. Familiar with administrative tasks such as data entry, filing, etc.

8. Minimum qualification: SPM, STPM, N-Level, O-Level, or A-Level.

Our Culture

At WM Logistics, every member contributes not only in work but also in creating a welcoming environment. A simple example: everyone, including management, serves guests — even making coffee if needed.

Future Outlook

Our Singapore office has already established a solid foundation. Over the next 1–2 years, we plan to gradually expand our operations into Johor Bahru, Malaysia. We are looking for team members who are excited to grow with us during this journey, and who see challenges as opportunities for personal and career development.

Application

If you are interested, please email your resume to:

Company Profile

WM Logistics (Worldwide) Ltd was established in 1999 in Hong Kong with a strong objective to provide one-stop logistics solutions. Our JB office was recently set up to support logistics services in the region. We are currently a small but dynamic team, and we are seeking individuals with passion and dedication to help us grow together. We believe in training our staff, promoting internally, and providing career advancement opportunities.

Contact Information

WM Logistics (Worldwide) Pte. Ltd.

Tel: +65 64761379 | Fax: +65 64751849

• Seniority level Entry level

• Employment type Full-time

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Johor Baharu, Johore, Malaysia 1 month ago

Johor Baharu, Johore, Malaysia 1 month ago

Johor Baharu, Johore, Malaysia 1 month ago

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