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Director, Solution Architecture
Kuala Lumpur, Kuala Lumpur
Red Hat
Posted today
Job Viewed
Job Description
The Red Hat Sales team is looking for a Tech Sales Leader to join us in Malaysia, with responsibilities across multiple countries.
In this role, you will be an experienced sales leader who loves technology and partnering closely with associates in Malaysia, world-wide technology sales and go-to-market teams, Segment and Ecosystem Sales team, world-wide product teams, and Marketing, Finance, and Legal teams. You will lead a team of technical sales professionals to engage with corporate and public sector customers to discuss and represent key aspects of the Red Hat go-to-market strategies.
As a Head of Tech Sales, you will conduct business reviews, hire, train, and develop this highly specialized team of persuasive technologists to ensure healthy growth for Red Hat, your team, and customers and ensure success in working on global standards. You oversee and manage the South Korea specialist forecast and sales process to gain a deep understanding of our customers and the business.
+ Hire and mentor technology sales professionals and leaders in Malaysia to lead with mastery in open innovation and culture
+ Develop teams with a global mindset by focusing on onboarding, enablement, and capability-building programs
+ Provide governance with respect to organization planning and design of roles, titles, responsibilities, incentives, and performance and development management
+ Manage potential drift in an open and transparent way
+ Own and manage the planning and budget specialist sales and help to establish and implement guidelines for allocation of technology sales talent
+ Own and manage the call for specialist forecast and pipeline to the business
+ Represent the region at a global level by articulating region-specific needs to stakeholders and manage change in a collaborative manner
+ Own and guide enablement for presales and specialist sales to identify skill gaps or region-specific focused offerings and solutions and construct enablement programs and refresher training sessions regularly
+ Develop executive relationships and alignment, coordinated closely with Red Hat's product leadership to ensure that design pursuits fit with the overall Red Hat market and business strategy and commercial models
+ Communicate progress, status, and lessons learned from sales pursuits to all internal stakeholders and customers, as applicable; demonstrate the ability to interpret technology and market trends as a foundation for product and technology roadmap
Requirements
+ 10+ years of combined experience with technical sales and presales in the IT industry, performing these roles in the past and today
+ Extensive experience with business development and go-to-market strategy; experience with public credibility is a big plus
+ Experience with customer service and managing presales teams across multiple countries and cultures
+ Excellent leadership, technical, and executive engagement skills
+ Record of building and managing successful teams with a key focus on people development and customer focus
+ Proven experience in technical selling, competitive outlook or forecasting, and understanding of end to end sales processes
+ Solid technical background in an IT professional role with the ability to relate and earn credibility with a technical team as a thought leader
+ Passionate communication skills with equal abilities in listening and storytelling
+ Excellent verbal and written communication skills with the ability to work with diverse senior executives and program owners
+ Highly collaborative work style with proven ability to gather consensus and get support for decisive and timely action
+ Willingness to travel in line with Red Hat's COVID-19 guidelines and customer or partner needs
+ Expertise in cloud infrastructure, including managed services, and application platforms is a big plus
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **. General inquiries, such as those regarding the status of a job application, will not receive a reply.**
In this role, you will be an experienced sales leader who loves technology and partnering closely with associates in Malaysia, world-wide technology sales and go-to-market teams, Segment and Ecosystem Sales team, world-wide product teams, and Marketing, Finance, and Legal teams. You will lead a team of technical sales professionals to engage with corporate and public sector customers to discuss and represent key aspects of the Red Hat go-to-market strategies.
As a Head of Tech Sales, you will conduct business reviews, hire, train, and develop this highly specialized team of persuasive technologists to ensure healthy growth for Red Hat, your team, and customers and ensure success in working on global standards. You oversee and manage the South Korea specialist forecast and sales process to gain a deep understanding of our customers and the business.
+ Hire and mentor technology sales professionals and leaders in Malaysia to lead with mastery in open innovation and culture
+ Develop teams with a global mindset by focusing on onboarding, enablement, and capability-building programs
+ Provide governance with respect to organization planning and design of roles, titles, responsibilities, incentives, and performance and development management
+ Manage potential drift in an open and transparent way
+ Own and manage the planning and budget specialist sales and help to establish and implement guidelines for allocation of technology sales talent
+ Own and manage the call for specialist forecast and pipeline to the business
+ Represent the region at a global level by articulating region-specific needs to stakeholders and manage change in a collaborative manner
+ Own and guide enablement for presales and specialist sales to identify skill gaps or region-specific focused offerings and solutions and construct enablement programs and refresher training sessions regularly
+ Develop executive relationships and alignment, coordinated closely with Red Hat's product leadership to ensure that design pursuits fit with the overall Red Hat market and business strategy and commercial models
+ Communicate progress, status, and lessons learned from sales pursuits to all internal stakeholders and customers, as applicable; demonstrate the ability to interpret technology and market trends as a foundation for product and technology roadmap
Requirements
+ 10+ years of combined experience with technical sales and presales in the IT industry, performing these roles in the past and today
+ Extensive experience with business development and go-to-market strategy; experience with public credibility is a big plus
+ Experience with customer service and managing presales teams across multiple countries and cultures
+ Excellent leadership, technical, and executive engagement skills
+ Record of building and managing successful teams with a key focus on people development and customer focus
+ Proven experience in technical selling, competitive outlook or forecasting, and understanding of end to end sales processes
+ Solid technical background in an IT professional role with the ability to relate and earn credibility with a technical team as a thought leader
+ Passionate communication skills with equal abilities in listening and storytelling
+ Excellent verbal and written communication skills with the ability to work with diverse senior executives and program owners
+ Highly collaborative work style with proven ability to gather consensus and get support for decisive and timely action
+ Willingness to travel in line with Red Hat's COVID-19 guidelines and customer or partner needs
+ Expertise in cloud infrastructure, including managed services, and application platforms is a big plus
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **. General inquiries, such as those regarding the status of a job application, will not receive a reply.**
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0
Cloud Solution Architecture - Security
Microsoft Corporation
Posted 4 days ago
Job Viewed
Job Description
Our mission is to protect customers from cybersecurity threats. Our vision is to deliver a comprehensive AI-driven security stack that provides best-in-class protection. Our Threat Protection strategy at Microsoft spans multiple products and services, providing state-of-the-art protection across the entire digital estate. Our culture is centred on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
We are looking for a **Cloud Solution Architect (CSA)** , specializing in Security who is passionate about driving our customers' security transformation on the AI, Purview Data Security, Sentinel and Defender XDR solutions and services. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements. Ideal candidates will have knowledge of emerging changes in Security around the AI era. Our Security CSAs work with Enterprise level customers on the bleeding edge of our Security solution stack. With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
We are looking for a highly motivated and passionate Security Cloud Solution Architect (CSA) to drive customer transformation in our Security Solutions. You will own the customer engagements deliveries, including architecture design sessions, specific implementation project/pilots and helping to remove technical blockers. You will be driving successful customer security outcomes enabled by your design and engagement with key customer teams. The ideal candidate will have experience in customer-facing roles, a background of deep technical expertise, and success building trusted advisor relationships with senior customer executives, Enterprise Architects, IT Management and Developers.
**Customer Centricity**
+ Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
+ Customer/Partner Insights - Provide feedback & insights from customers/partners.
+ Be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.
+ Land an end-to-end value prop for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Data Security, Threat Protection, ID + Access Management and Cloud Security.
**Business Impact**
+ Position and deliver solutions that drive Security product usage and develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
+ Identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable IP.
+ Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits "Secure by Design" framework, such as high-performance levels, security, scalability, maintainability, appropriate reusability, and reliability upon deployment.
**Technical Leadership**
+ Learn It All - Align individual skilling to team/area demands & Customer Success goals.
+ Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.
+ Run Architectural Design Session to build a plan for implementing the solution - governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.
+ Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.
+ Leverage the breadth of your technical experience and knowledge in foundational security, foundational AI, architecture design, with depth Subject Matter Expertise in security to deliver the end-to-end security story for Microsoft, highlighting the value proposition using your experience in security and expertise around related technologies and concepts such as Data Security, Zero Trust, threat management, SOC monitoring (SIEM / SOAR), Extended Detection & Response (XDR) + SIEM, Cloud Security and Identity
**Qualifications**
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
+ OR equivalent experience
+ 4+ years experience working in a customer-facing role (e.g., internal and/or external)
+ 4+ years experience working on technical projects
+ Breadth of technical security experience and knowledge, with depth and Subject Matter Expertise in one or more of the following domains:
+ AI Security - Both Securing with AI and against AI
+ Data Security - DLP, MIP and IRM
+ SIEM and Cloud Security Analytics
+ Security Operations Center (SOC)
+ Extended Detection and Response (XDR)
+ Identity
+ Proven ability to map the customer's needs to technical solutions.
+ Strong technical understanding of Microsoft Security Solutions and of competitors.
+ Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results.
+ Demonstrated technical leadership in previous roles.
+ Able to quickly resolve customer escalations by coordinating appropriate resources as needed.
**Preferred Qualifications**
+ The ideal candidate will have a breadth of knowledge across Microsoft Cloud security domains- AI Security, SIEM & XDR, Purview- Data Security. Endpoint Security, Cloud Security, and Identity -Expertise/experience focused on:
+ Defender for AI
+ Purview Data Security - DSPM, DLP, MIP and IRM
+ Defender for Office (MDO)
+ Microsoft Sentinel
+ Microsoft Defender For Cloud (MDC)
+ Defender for Endpoint (MDE
+ Defender for Identity (MDI)
+ Defender for Applications
+ Identity- Entra ID
+ Certification in one or more of the following technologies preferred: Microsoft Security architecture, CISSP, CCSP or equivalent
+ Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy
+ Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.
+ Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room."
+ Insightful listening: asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what is said
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
We are looking for a **Cloud Solution Architect (CSA)** , specializing in Security who is passionate about driving our customers' security transformation on the AI, Purview Data Security, Sentinel and Defender XDR solutions and services. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements. Ideal candidates will have knowledge of emerging changes in Security around the AI era. Our Security CSAs work with Enterprise level customers on the bleeding edge of our Security solution stack. With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
We are looking for a highly motivated and passionate Security Cloud Solution Architect (CSA) to drive customer transformation in our Security Solutions. You will own the customer engagements deliveries, including architecture design sessions, specific implementation project/pilots and helping to remove technical blockers. You will be driving successful customer security outcomes enabled by your design and engagement with key customer teams. The ideal candidate will have experience in customer-facing roles, a background of deep technical expertise, and success building trusted advisor relationships with senior customer executives, Enterprise Architects, IT Management and Developers.
**Customer Centricity**
+ Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
+ Customer/Partner Insights - Provide feedback & insights from customers/partners.
+ Be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.
+ Land an end-to-end value prop for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Data Security, Threat Protection, ID + Access Management and Cloud Security.
**Business Impact**
+ Position and deliver solutions that drive Security product usage and develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
+ Identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable IP.
+ Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits "Secure by Design" framework, such as high-performance levels, security, scalability, maintainability, appropriate reusability, and reliability upon deployment.
**Technical Leadership**
+ Learn It All - Align individual skilling to team/area demands & Customer Success goals.
+ Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.
+ Run Architectural Design Session to build a plan for implementing the solution - governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.
+ Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.
+ Leverage the breadth of your technical experience and knowledge in foundational security, foundational AI, architecture design, with depth Subject Matter Expertise in security to deliver the end-to-end security story for Microsoft, highlighting the value proposition using your experience in security and expertise around related technologies and concepts such as Data Security, Zero Trust, threat management, SOC monitoring (SIEM / SOAR), Extended Detection & Response (XDR) + SIEM, Cloud Security and Identity
**Qualifications**
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
+ OR equivalent experience
+ 4+ years experience working in a customer-facing role (e.g., internal and/or external)
+ 4+ years experience working on technical projects
+ Breadth of technical security experience and knowledge, with depth and Subject Matter Expertise in one or more of the following domains:
+ AI Security - Both Securing with AI and against AI
+ Data Security - DLP, MIP and IRM
+ SIEM and Cloud Security Analytics
+ Security Operations Center (SOC)
+ Extended Detection and Response (XDR)
+ Identity
+ Proven ability to map the customer's needs to technical solutions.
+ Strong technical understanding of Microsoft Security Solutions and of competitors.
+ Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results.
+ Demonstrated technical leadership in previous roles.
+ Able to quickly resolve customer escalations by coordinating appropriate resources as needed.
**Preferred Qualifications**
+ The ideal candidate will have a breadth of knowledge across Microsoft Cloud security domains- AI Security, SIEM & XDR, Purview- Data Security. Endpoint Security, Cloud Security, and Identity -Expertise/experience focused on:
+ Defender for AI
+ Purview Data Security - DSPM, DLP, MIP and IRM
+ Defender for Office (MDO)
+ Microsoft Sentinel
+ Microsoft Defender For Cloud (MDC)
+ Defender for Endpoint (MDE
+ Defender for Identity (MDI)
+ Defender for Applications
+ Identity- Entra ID
+ Certification in one or more of the following technologies preferred: Microsoft Security architecture, CISSP, CCSP or equivalent
+ Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy
+ Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.
+ Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room."
+ Insightful listening: asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what is said
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Digital Cloud Solution Architecture (DCSA) Manager - Cloud & AI
Microsoft Corporation
Posted 24 days ago
Job Viewed
Job Description
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team-one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization-it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.
Azure is the most comprehensive, innovative and flexible cloud platform today and Microsoft is seeking talented professionals that will drive customer cloud adoption within the most important companies in the market. We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other's ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.
As a **Digital Cloud Solution Architecture Manager** you will lead a team of DCSAs (Digital Cloud Solution Architects) that cover ASEAN (and potentially other Sales Units) to deliver on the promise of Azure and assist customers in achieving their digital transformation goals.
This opportunity will allow you to develop some of the following skills:
+ Leadership and coaching skills of the DCSAs to deliver a successful customer transformation aligned to business needs.
+ Enhance cross-team collaboration skills by supporting the sales team's quota retirement.
+ Enhance communications skills managing a geographically dispersed organization.
Your primary two responsibilities are to lead and develop the DCSAs to deliver Azure based solutions to customers to drive adoption and consumption of workloads across our latest cloud technologies. The other is to coach and develop the DCSA to build trust and expand the use of Azure beyond the initial project the DCSA is supporting.
Do you love working with customers to achieve their business outcomes? Would you love to build expertise around the leading, next generation cloud services? Do you possess superior leadership, communications, and consultative capabilities? Microsoft is seeking managers with a deep interest in cutting-edge technology to join the Digital Customer Success CSA team as a Digital CSA Manager (CSA) team lead. In this role, you will manage a team of highly talented and skilled CSAs, driving the day-to-day execution to exceed business performance targets and coaching team members. The Digital Customer Success CSA team consists of highly capable salespeople that drive Microsoft wins on the latest cloud and modern development technologies.
You are a thought leader with the ability to hold senior level discussions. You are results-oriented, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration required. You will be responsible for customer relationship development experience (Consulting, Business Development) and generate trust, build alliances. Your primary responsibilities will be to engage with customers as the central point of contact for driving adoption and consumption of workloads across our latest cloud technologies.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Attract, develop, coach, and evaluate CSAs by setting a clear bar for excellence. Build a high performing team that will be diverse and inclusive with a typical team size of 10+ employees. Coaches team to plan portfolio growth and utilizes portfolio plans to build industry/team plan, leveraging own expertise and hands-on experiences.
+ Are a strategic partner to executive-level business and technical decision makers (e.g., C-level, school system leaders) to guide customers in defining and realizing their digital and business transformational targets. Leverages expertise in relationship building and influencing to mentor team in building strategic partnerships.
+ Coach and enable your team to accelerate Azure projects to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration. Lead team to meet and exceed monthly, quarterly, and annual team targets. Lead team to actively engage accounts to drive services consumption and up-sell and cross-sell based on strategic plans and needs.
+ Lead team to meet and exceed monthly, quarterly, and annual team targets and accurately forecast, assess risk, and identify exceptional performance plans in weekly deal and pipeline reviews with senior management.
+ Support and enables team to drive customer change and optimization of change management by applying deep knowledge of change management principles, creating influence strategies with senior decision makers to scale change across organizational boundaries, and articulating alignment between customer culture and digital transformation.
**Qualifications**
**Required Qualifications:**
+ 8+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales
+ OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales
+ OR Relevant certifications from Microsoft or competitive platforms AND 5+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales
+ OR equivalent experience
+ 2+ years cross-team lead experience
+ 3+ years people management experience
**Preferred Qualifications:**
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 12+ years experience in technical architect, consulting, design and implementation, and/or sales
+ OR equivalent experience
+ AZ 104 + AZ 303/304 or AZ305 (or equivalent of other platform certs (AWS, GCP), OR required within first 3 months of start date
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Azure is the most comprehensive, innovative and flexible cloud platform today and Microsoft is seeking talented professionals that will drive customer cloud adoption within the most important companies in the market. We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other's ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.
As a **Digital Cloud Solution Architecture Manager** you will lead a team of DCSAs (Digital Cloud Solution Architects) that cover ASEAN (and potentially other Sales Units) to deliver on the promise of Azure and assist customers in achieving their digital transformation goals.
This opportunity will allow you to develop some of the following skills:
+ Leadership and coaching skills of the DCSAs to deliver a successful customer transformation aligned to business needs.
+ Enhance cross-team collaboration skills by supporting the sales team's quota retirement.
+ Enhance communications skills managing a geographically dispersed organization.
Your primary two responsibilities are to lead and develop the DCSAs to deliver Azure based solutions to customers to drive adoption and consumption of workloads across our latest cloud technologies. The other is to coach and develop the DCSA to build trust and expand the use of Azure beyond the initial project the DCSA is supporting.
Do you love working with customers to achieve their business outcomes? Would you love to build expertise around the leading, next generation cloud services? Do you possess superior leadership, communications, and consultative capabilities? Microsoft is seeking managers with a deep interest in cutting-edge technology to join the Digital Customer Success CSA team as a Digital CSA Manager (CSA) team lead. In this role, you will manage a team of highly talented and skilled CSAs, driving the day-to-day execution to exceed business performance targets and coaching team members. The Digital Customer Success CSA team consists of highly capable salespeople that drive Microsoft wins on the latest cloud and modern development technologies.
You are a thought leader with the ability to hold senior level discussions. You are results-oriented, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration required. You will be responsible for customer relationship development experience (Consulting, Business Development) and generate trust, build alliances. Your primary responsibilities will be to engage with customers as the central point of contact for driving adoption and consumption of workloads across our latest cloud technologies.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Attract, develop, coach, and evaluate CSAs by setting a clear bar for excellence. Build a high performing team that will be diverse and inclusive with a typical team size of 10+ employees. Coaches team to plan portfolio growth and utilizes portfolio plans to build industry/team plan, leveraging own expertise and hands-on experiences.
+ Are a strategic partner to executive-level business and technical decision makers (e.g., C-level, school system leaders) to guide customers in defining and realizing their digital and business transformational targets. Leverages expertise in relationship building and influencing to mentor team in building strategic partnerships.
+ Coach and enable your team to accelerate Azure projects to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration. Lead team to meet and exceed monthly, quarterly, and annual team targets. Lead team to actively engage accounts to drive services consumption and up-sell and cross-sell based on strategic plans and needs.
+ Lead team to meet and exceed monthly, quarterly, and annual team targets and accurately forecast, assess risk, and identify exceptional performance plans in weekly deal and pipeline reviews with senior management.
+ Support and enables team to drive customer change and optimization of change management by applying deep knowledge of change management principles, creating influence strategies with senior decision makers to scale change across organizational boundaries, and articulating alignment between customer culture and digital transformation.
**Qualifications**
**Required Qualifications:**
+ 8+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales
+ OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales
+ OR Relevant certifications from Microsoft or competitive platforms AND 5+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales
+ OR equivalent experience
+ 2+ years cross-team lead experience
+ 3+ years people management experience
**Preferred Qualifications:**
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 12+ years experience in technical architect, consulting, design and implementation, and/or sales
+ OR equivalent experience
+ AZ 104 + AZ 303/304 or AZ305 (or equivalent of other platform certs (AWS, GCP), OR required within first 3 months of start date
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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