74 Independent Living jobs in Malaysia
Community Customer Support
Posted today
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About The Team
The Community Customer Support team acts as the first point of contact for customer inquiries and complaints received via social media platform, delivering service that meets fintech industry standards. Building trust and rapport is crucial to creating a supportive and engaged community.
Job Description
- Respond to customer inquiries and complaints via phone, email, and chat, and ensure that all customer issues are resolved in a timely and satisfactory manner.
- Provide accurate information to customers about products, services, policies, and procedures.
- Escalate complex customer issues to the appropriate teams, and follow up to ensure that issues are resolved to the customer's satisfaction.
- Proactively monitor social media platforms to identify emerging trends, customer sentiment, feedback, potential risks, and issues; and provide feedback to cross-functional teams to help improve products, services, and processes.
- Meet or exceed established performance metrics, including customer satisfaction, first contact resolution, and response time.
- Maintain accurate and complete customer records and logs.
- Stay up-to-date with product and service knowledge, and participate in training and development activities as required.
- Handle other tasks and responsibilities as assigned by the supervisor.
Requirements
- Minimum 1–2 years' experience in customer service or user experience, preferably in e-wallets, digital banking, or fintech.
- Passionate about online community building and customer satisfaction.
- Strong communication skills, with the ability to communicate effectively via phone, email, and chat.
- Strong customer service skills, with a proven ability to resolve customer issues in a timely and satisfactory manner.
- Excellent problem-solving and critical-thinking skills, with a demonstrated ability to identify customer needs and provide effective solutions.
- Ability to work independently and as part of a team.
- Familiarity with customer service software and tools, such as Zendesk or Salesforce, is preferred.
- Availability to work flexible hours, including evenings and weekends, as required.
Social Care Professional
Posted today
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Job Description
Company Description
Founded in 1997, Optimum is a full-spectrum IT services and solutions company that empowers businesses with technology. Headquartered in Singapore, Optimum operates from offices in seven countries with over 2,300 employees worldwide, providing innovative solutions to clients ranging from Fortune 500 companies to vibrant start-ups. We offer a comprehensive array of Application Services, Infrastructure Management Services, Cloud and Mobility Solutions, Analytics and Insights, and Shared Services. Our impressive track record spans two decades of helping businesses drive innovation, deliver disruptive customer experiences, and implement transformational IT projects.
Role Description
This is a contract on-site role for a Social Care Professional located in Petaling Jaya. The Social Care Professional will be responsible for providing high-quality social care services to clients, conducting assessments, creating care plans, coordinating with other healthcare professionals, and providing emotional support to clients and their families. Additionally, the role involves administrative tasks, documentation, and maintaining client confidentiality.
Qualifications
- Experience in conducting assessments and creating care plans
- Skills in coordinating with healthcare professionals and providing emotional support
- Strong administrative and documentation skills
- Ability to maintain client confidentiality
- Excellent interpersonal and communication skills
- Bachelor's degree in Social Work, Psychology, or related field
- Experience in the healthcare or social care industry is a plus
- Ability to work on-site in Petaling Jaya
Senior Agent, Community Management (English & Mandarin Support)
Posted 15 days ago
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Job Description
Senior Agent, Community Management (English & Mandarin Support) Who We Are:
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You'll Be Doing:1. Community Building and Engagement:
- Professional in Telegram and Discord bots development, integration, and maintenance.
- Organize and host community events & AMAs.
- Foster a positive and inclusive community culture by moderating discussions and addressing user concerns.
- Encourage user interaction and participation through contests, giveaways, and other engagement initiatives.
2. Content Creation and Curation:
- Develop and publish high-quality content, such as blog posts, articles, and social media updates, related to cryptocurrency and blockchain technology and provide tutorials on OKX's products and services.
- Curate and share relevant content from other sources to keep the community informed and engaged.
- Respond to user comments, questions, and inquiries promptly and informally.
3. User Support and Onboarding:
- Provide excellent customer interaction to users through various channels (e.g. social media).
- Assist users with account creation, verification, general issues, and troubleshooting.
- Onboard new users and educate them about the platform's features and functionalities.
4. Community Campaigns and Promotion:
- Develop and implement marketing strategies to attract new users and retain existing ones.
- Collaborate with other departments (e.g., marketing, product, web3) to promote our products and services.
- Monitor and analyze community metrics to measure the effectiveness of community campaigns.
5. Community Partnerships:
- Collaborate with other crypto projects, influencers/KOLs, and communities to expand the platform reach and network.
- Foster partnerships to create mutually beneficial collaborations and cross-promotions.
6. Risk Management and Compliance:
- Ensure compliance with relevant regulations and industry standards.
- Monitor community activity for potential risks or issues and take appropriate action.
7. Data Analysis and Reporting:
- Track and analyze community metrics to measure performance and identify areas for improvement.
- Prepare regular reports on community engagement, growth, and key performance indicators.
- Strong understanding of cryptocurrency, blockchain technology, and the crypto industry.
- Fresh graduates are encouraged to apply.
- Excellent communication and interpersonal skills.
- Experience in community management and building online communities.
- Strong writing and content creation skills.
- Proficiency in social media platforms and tools.
- Ability to work independently and as part of a team.
- Passion for the crypto industry and a desire to contribute to its growth.
- Proficiency in Mandarin is preferred to communicate effectively with internal stakeholders and clients in China.
- Willing to work according to the given schedule, including rotational shifts (morning and noon) .
- Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
- Competitive remuneration package (Base Salary + Shift Allowance + Yearly Bonus)
- Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 3,500 training & wellness benefits per annum
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
- Employee engagement, recognition and appreciation program
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX u2019s Candidate Privacy Notice.
Create a Job Alert
Interested in building your career at OKX? Get future opportunities sent straight to your email.
Accepted file types: pdf, doc, docx, txt, rtf
LinkedIn Profile
Do you possess the legal right to work in Malaysia without the need for an employment pass? * Select.
What is your highest education level (completed and graduated)? * Select.
Do you have more than one (1) year of community-related work experience? * Select.
Are you proficient in reading and writing in Mandarin? * Select.
Are you willing to support according to the given schedule, including rotational shifts (morning and noon)? * Select.
Are you willing to work in Tun Razak Exchange 106, Kuala Lumpur? * Select.
#J-18808-LjbffrSenior Agent, Community Management (English & Mandarin Support)
Posted 5 days ago
Job Viewed
Job Description
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You'll Be Doing: 1. Community Building and Engagement:
Professional in Telegram and Discord bots development, integration, and maintenance.
Organize and host community events & AMAs.
Foster a positive and inclusive community culture by moderating discussions and addressing user concerns.
Encourage user interaction and participation through contests, giveaways, and other engagement initiatives.
2. Content Creation and Curation:
Develop and publish high-quality content, such as blog posts, articles, and social media updates, related to cryptocurrency and blockchain technology and provide tutorials on OKX's products and services.
Curate and share relevant content from other sources to keep the community informed and engaged.
Respond to user comments, questions, and inquiries promptly and informally.
3. User Support and Onboarding:
Provide excellent customer interaction to users through various channels (e.g. social media).
Assist users with account creation, verification, general issues, and troubleshooting.
Onboard new users and educate them about the platform's features and functionalities.
4. Community Campaigns and Promotion:
Develop and implement marketing strategies to attract new users and retain existing ones.
Collaborate with other departments (e.g., marketing, product, web3) to promote our products and services.
Monitor and analyze community metrics to measure the effectiveness of community campaigns.
5. Community Partnerships:
Collaborate with other crypto projects, influencers/KOLs, and communities to expand the platform reach and network.
Foster partnerships to create mutually beneficial collaborations and cross-promotions.
6. Risk Management and Compliance:
Ensure compliance with relevant regulations and industry standards.
Monitor community activity for potential risks or issues and take appropriate action.
7. Data Analysis and Reporting:
Track and analyze community metrics to measure performance and identify areas for improvement.
Prepare regular reports on community engagement, growth, and key performance indicators.
What We Look For in You:
Strong understanding of cryptocurrency, blockchain technology, and the crypto industry.
Fresh graduates are encouraged to apply.
Excellent communication and interpersonal skills.
Experience in community management and building online communities.
Strong writing and content creation skills.
Proficiency in social media platforms and tools.
Ability to work independently and as part of a team.
Passion for the crypto industry and a desire to contribute to its growth.
Proficiency in Mandarin
is preferred to communicate effectively with internal stakeholders and clients in China.
Willing to work according to the given schedule, including
rotational shifts (morning and noon) .
Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
Competitive remuneration package (Base Salary + Shift Allowance + Yearly Bonus)
Meal allowance up to RM 500/ month
Unlimited transport allowance (T&C apply)
Monthly team building
RM 3,500 training & wellness benefits per annum
Convenient workplace (5 minutes walk from MRT TRX)
Insurance coverage for employees & dependants
Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
Employee engagement, recognition and appreciation program
Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX u2019s Candidate Privacy Notice.
Create a Job Alert
Interested in building your career at OKX? Get future opportunities sent straight to your email.
Accepted file types: pdf, doc, docx, txt, rtf
LinkedIn Profile
Do you possess the legal right to work in Malaysia without the need for an employment pass? * Select.
What is your highest education level (completed and graduated)? * Select.
Do you have more than one (1) year of community-related work experience? * Select.
Are you proficient in reading and writing in Mandarin? * Select.
Are you willing to support according to the given schedule, including rotational shifts (morning and noon)? * Select.
Are you willing to work in Tun Razak Exchange 106, Kuala Lumpur? * Select.
#J-18808-Ljbffr
Care Assistant
Posted today
Job Viewed
Job Description
Attends to the patient's basic needs, be the chaperone of the doctors and nurses.
- HOSTEL WILL BE PROVIDED
- TRAINING WILL BE PROVIDED
- OPPORTUNITY TO BUILD YOUR CAREER IN THE FIELD OF HEALTHCARE
- HOSPITAL BENEFITS
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM1, RM2,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Ability to commute/relocate:
- Shah Alam: Reliably commute or planning to relocate before starting work (Required)
Education:
- STM/STPM (Preferred)
Work Location: In person
Care Assistant
Posted today
Job Viewed
Job Description
- Assist patients during registration and clinic procedures
- Accompany patients to examination or treatment rooms
- Support nurses and doctors during eye assessments (non-clinical tasks)
- Maintain cleanliness of equipment and consultation rooms
- Prepare materials or rooms before and after procedures
- Monitor and guide patients with limited mobility
- Provide comfort and basic help to elderly or disabled patients
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2, RM2,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person
Customer Care Assistant
Posted 11 days ago
Job Viewed
Job Description
- Deliver excellent in customer care
- Daily operation in Concierge
- Ensure counters are cleaned, sanitized and in working condition
- Record all lost and found items in logbooks
- Ensure all flyers are displayed
- Reply customer's enquiry & complains
- Online reply on customer message and commnets on Facebook, Instagram of all outlets.
- Assist in minor execution of Marketing activities, such as redemption & contest.
- Distribute letters to tenants that related to marketing event/ promotion/ annoucement
- Compile adn submit redemption report and customer database
- Assist Car Park operation for handling parking tickets issues.
- Ensure First Aid kit items are up to date.
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CUSTOMER CARE ASSISTANT
Posted 24 days ago
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Job Description
- To assist for all operational matters pertaining to CRM Department.
- Handle stock and service set from all branches.
- Inform & update customer for the service set status & readiness.
- Assist CRM Executive compiling proof of non-conformance product to supplier.
- Liaise closely with inter-department to ensure consistent high quality results and continuously strive for performance improvement.
- Any ad hoc tasks as assigned by the superior.
- To assist for all operational matters pertaining to CRM Department.
- Handle stock and service set from all branches.
- Inform & update customer for the service set status & readiness.
- Assist CRM Executive compiling proof of non-conformance product to supplier.
- Liaise closely with inter-department to ensure consistent high quality results and continuously strive for performance improvement.
- Any ad hoc tasks as assigned by the superior.
- Candidate must possess at least SPM or relevant qualifications in any field.
- Fresh Graduates/non graduate with 2 years related working experience are encouraged to apply.
- Computer literate with knowledge of MS office application.
- Possess good communication skills in English. Fluency in other languages is an advantage.
- Result oriented, good analytical and interpersonal skills.
- Applicant must be willing to work in Kota Kemuning.
Interested candidates are invited to send in a full resume together with details of current and expected salaries as well as a recent passport-sized photograph to:
Human Resource & Admin Department
No.18, Jalan Anggerik Mokara 31/59,
Kota Kemuning, 40460 Shah Alam,
Selangor.
Tel:
Email:
- OPENING TIME
Outlet : Monday - Sunday : 10:00AM - 9:00PM
Office : Monday - Friday : 9:30AM - 6:30PM
caregiver/care assistant
Posted today
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Job Description
Position Summary
The Care Assistant cum Admin (Mobile) is responsible for providing home-based patient care and performing administrative duties to support the nursing team. This role requires frequent travel to patients' homes and combining caregiving tasks with clerical responsibilities.
Key Responsibilities
A. Care Assistant (Mobile) Duties
- Provide assistance in home-based patient care, including mobility, feeding, and personal hygiene (where applicable).
- Monitor patients' conditions during visits and promptly report any changes to the nurse/medical officer in charge.
- Offer emotional support and companionship to patients/clients at home.
- Ensure a safe, clean, and comfortable environment for patients during visits.
- Support nurses with non-clinical tasks and procedures as required.
- Travel to multiple locations as scheduled for home visits.
B. Administrative Duties
- Manage and update patient/client records, visit reports, and documentation.
- Assist in scheduling appointments, follow-ups, and coordinating home visit arrangements.
- Handle phone calls, emails, and inquiries from patients/clients and families.
- Prepare reports, memos, and correspondence as instructed.
- Monitor and maintain inventory of medical and office supplies used during home visits.
Requirements
- Minimum SPM / Certificate in Healthcare, Nursing Aide, or related field (advantage).
- Willing to travel (possess valid driving license and own transport is preferred).
- Experience in caregiving or administrative work preferred.
- Basic computer literacy (MS Office, email, data entry).
- Good communication and interpersonal skills.
- Compassionate, patient, and able to adapt to different home environments.
Job Type: Full-time
Pay: RM1, RM2,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Parental leave
Work Location: Hybrid remote in Shah Alam (Petaling)
Patient Care Assistant
Posted today
Job Viewed
Job Description
Job Description
- Respond promptly to patient needs and provide follow-up, while assisting with daily living activities such as feeding, mobility support, hygiene, toileting, dressing, and emotional care.
- Adhere to Standard Operating Procedures (SOPs), policies, and work instructions in all assigned areas.
- Notify or report to a superior when unsure of patient care matters and ensure proper duty handover during shift transitions.
- Maintain cleanliness of the unit, including patient cubicles, nurse's counters, pantries, and other related areas.
- Manage medical resources and equipment by preparing them for patient care, ensuring they function properly, and coordinating sterilization with CSSD.
- Practice infection control and safety measures by using Personal Protective Equipment (PPE) and maintaining proper hand hygiene.
Requirements & Qualifications
- Minimum SPM Certificate
- Able to work in 3 shifts (morning, evening, night)
- Acceptable for other non-related Diploma Certificate
- No experience necessary as required to undergo on-the-job training
- Performing range of patient care according to prescribed methods, techniques and standards