365 Incident Management jobs in Malaysia
Incident Management Specialist
Posted today
Job Viewed
Job Description
About the role
The
Incident Response Specialist
is responsible for detecting, analyzing, containing, and eradicating cyber threats across the organization's digital infrastructure. The role plays a critical function in executing the organization's incident response lifecycle, ensuring timely response to security events, and minimizing business impact.
Acting as a frontline defender, the Incident Response Specialist works closely with Surveillance Lead, SOC Lead, SOC analysts, threat intelligence teams, and IT stakeholders to investigate incidents, perform root cause analysis, and recommend improvements to prevent recurrence.
Key Responsibilities:
- Incident Triage: Perform real-time detection, classification, and prioritization of security incidents based on impact and severity.
- Conduct Technical Investigations: Analyze host, network, and log data (Splunk, EDR, firewall, proxy) to determine attack vectors, scope, and root cause.
- Coordinate Incident Containment & Eradication: Execute containment strategies, remove malicious artifacts, and support recovery operations.
- Perform Forensics & Malware Analysis: Apply static/dynamic techniques to understand threat behavior and attribution.
- Utilize Threat Intelligence: Correlate internal incidents with external threat intel to identify targeted attacks and ongoing campaigns.
- Develop Playbooks: Create and refine incident response procedures and detection use cases based on MITRE ATT&CK and NIST standards.
- Drive SIEM & EDR Optimization: Tune detection rules, alerts, and dashboards to reduce noise and improve fidelity.
- Support Post-Incident Reviews: Document lessons learned, generate root cause reports, and recommend control enhancements.
- Collaborate with Stakeholders: Interface with SOC, legal, compliance, and infrastructure teams to ensure incident transparency and coordinated response.
- Stay Current on Threats – Maintain deep awareness of emerging APT techniques, zero-day vulnerabilities, and relevant IOCs
Academic Qualification and Required Work Experience
Bachelor of Information Technology with Honours
Solid 7 years of experience with proven track records in Security Incident Handling and Escalation as SIEM Engineer, MITRE ATT&CK-based Detection Engineering and Threat intelligence and SOC Analyst (L2/L3)
Good to have Certification :
Certified Incident Handler (GCIH – GIAC Certified Incident Handler)
SANS FOR508: Advanced Incident Response, Threat Hunting, and Digital Forensics
MITRE ATT&CK Defender – Incident Response
We welcome applications from qualified individuals with relevant professional experience outside the financial services sector too.
Senior Executive, Incident Management
Posted today
Job Viewed
Job Description
Job Purpose
To drive and execute digital transformation projects across both business and retail segments, with the objective to improve business profitability, efficiency and customer satisfaction. The role focuses on project management using Agile Scrum / Lean practices, which includes the analytics, planning, and deployment of Digital Banking, Digital Transformation and/or Embedded Banking initiatives; driving the digitalization of banking products and services via mobile / the Internet.
Key Responsibilities
- Manages cross-discipline project governance to ensure collaboration at strategic to working level to achieve transformation project goals
- Manages digital portfolios, which covers multiple digital channels, products, and services.
- Manages team member to drive projects deliveries, including liaising with stakeholders, IT, vendors and/or external parties.
- Adopts and propagates Agile / Lean practices in delivering modular functionality quickly and efficiently
- Craft portfolio strategy for channel development and innovation in alignment with Bank's objective.
- Drive end-to-end digital innovation projects deliveries, which includes overseeing the development progress to ensure that its costs and timelines are managed.
- Participate in business user requirement workshops to takeover as project scope for end to end digitization & operation exception handling.
- User experience centred design approach to validate and deliver against intended users / audience needs.
- Liaises with business users, stakeholders and/or external parties to define requirements for each product or service being developed.
- Work with IT application support, vendors, and technology partners to resolve technical issues and rollout services
- Develop, test, train, cutover and support implementation and "operationalize" the service rollout.
- Deliver services accordance to the SLA for both internal and external customer.
Global Incident Management Lead Specialist
Posted today
Job Viewed
Job Description
Overview
Global Incident Management Lead Specialist
Join to apply for the Global Incident Management Lead Specialist role at Allianz Malaysia .
The Global Incident Management Lead Specialist role is to support Allianz Malaysia businesses to ensure that we have a leading approach to Global Incident Management. The Global Incident Management Lead Specialist will be required to ensure the implementation of permanent fixes, undergo root cause analysis, and provide robust, long term and cost-effective preventative actions.
Job Responsibilities- To support and deliver respective ITIL processes to support business objectives and meet incident service level agreement as per Global Incident Management framework.
- To support the delivery of incident management activities with coverage across critical business hours and 24 x 7 standby support for specific area of responsibility
- Control gathering of process metrics and documentation for incident escalation and support
- Acting as the interface between users and incident handling team by conducting, investigating, escalating, and resolving incidents and supporting incident management and problem management
- Develop and maintain Global Incident Management and Emergency Response Organization (ERO)’s documentation i.e., ERO plans, checklists, contact lists, etc, and ensure availability and updates of all the documents within the area of responsibility
- Assist and supports the Head of Emergency Response Organization in incident handling and escalation during emergency cases.
- Demonstrate an understanding of Health & Safety, Risk Assessment, Incidents, Business Continuity and Crisis Management, and how to manage such events
- During an emergency, assists the Head of Emergency Response Organization to evaluate the situation, identify and request resources, develop courses of actions, recommending solutions for decision making and maintain close interaction with incident handling team.
- Develop and implement external fraud framework and controls.
- Investigate, conduct interview, background check, collaborate with other business functions, complaint unit and compliance team
- Coordinate external fraud awareness and training program.
- Provide update status update to management team.
- Bachelor’s Degree in Business Administration, Information Technology, or related disciplines
- ITIL Service Management Foundation certification is preferred.
- Knowledge in IT Security COBIT Framework, and CSIRT/CERT processes is an added advantage.
- At least 5 years of relevant working experiences in I.T. industry on Incident, Change and Problem Management would be an added advantage
- Self-motivated and achievement orientated, with the confidence and ability to influence others.
- Excellent interpersonal skills and an ability to work with all stakeholders.
- Excellent analytical skills with attention to detail and accuracy without losing the broader view.
- Excellent communication (verbal and written) and presentation skills.
- Good organisation and task planning skills with a systematic, thorough, and logical approach to task completion.
- Ability to prioritise work effectively to manage stakeholder expectations. Able to work under pressure and achieve deadlines, both alone and with team.
- A willingness to make decisions and be accountable.
- Be able to demonstrate a flexible and innovative way of working.
- Willingness to learn and develop through self-driven Personal Development Plan
- Familiar with the use of ChatGPT to simplify work processes
Thank you for your interest in joining our team. Due to the high volume of applications we receive, we are unable to provide individual feedback to every applicant. If you do not hear from us within 14 days of submitting your application, please assume that you have not been selected for this position.
Important: All updates regarding your application status will be communicated via email. Please ensure you frequently check your email for updates and further instructions.
Note: Allianz will not accept any forward unsolicited resumes from any source to our employees email other than directly from a candidate. We will not be responsible for any fees and charges impose.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let’s care for tomorrow.
#J-18808-LjbffrGlobal Incident Management Lead Specialist
Posted today
Job Viewed
Job Description
Job Summary:
The Global Incident Management Lead Specialist role is to support Allianz Malaysia businesses to ensure that we have a leading approach to Global Incident Management. The Global Incident Management Lead Specialist will be required to ensure the implementation of permanent fixes, undergo root cause analysis, and provide robust, long term and cost-effective preventative actions.
Job Responsibilities:
Incident Management
- To support and deliver respective ITIL processes to support business objectives and meet incident service level agreement as per Global Incident Management framework.
- To support the delivery of incident management activities with coverage across critical business hours and 24 x 7 standby support for specific area of responsibility
- Control gathering of process metrics and documentation for incident escalation and support
- Acting as the interface between users and incident handling team by conducting, investigating, escalating, and resolving incidents and supporting incident management and problem management
- Develop and maintain Global Incident Management and Emergency Response Organization (ERO)'s documentation i.e., ERO plans, checklists, contact lists, etc, and ensure availability and updates of all the documents within the area of responsibility
- Assist and supports the Head of Emergency Response Organization in incident handling and escalation during emergency cases.
- Demonstrate an understanding of Health & Safety, Risk Assessment, Incidents, Business Continuity and Crisis Management, and how to manage such events
- During an emergency, assists the Head of Emergency Response Organization to evaluate the situation, identify and request resources, develop courses of actions, recommending solutions for decision making and maintain close interaction with incident handling team.
External Fraud
- Develop and implement external fraud framework and controls.
- Investigate, conduct interview, background check, collaborate with other business functions, complaint unit and compliance team
- Coordinate external fraud awareness and training program.
- Provide update status update to management team.
Key Requirements:
- Bachelor's Degree in Business Administration, Information Technology, or related disciplines
- ITIL Service Management Foundation certification is preferred.
- Knowledge in IT Security COBIT Framework, and CSIRT/CERT processes is an added advantage.
- At least 5 years of relevant working experiences in I.T. industry on Incident, Change and Problem Management would be an added advantage
- Self-motivated and achievement orientated, with the confidence and ability to influence others.
- Excellent interpersonal skills and an ability to work with all stakeholders.
- Excellent analytical skills with attention to detail and accuracy without losing the broader view.
- Excellent communication (verbal and written) and presentation skills.
- Good organisation and task planning skills with a systematic, thorough, and logical approach to task completion.
- Ability to prioritise work effectively to manage stakeholder expectations. Able to work under pressure and achieve deadlines, both alone and with team.
- A willingness to make decisions and be accountable.
- Be able to demonstrate a flexible and innovative way of working.
- Willingness to learn and develop through self-driven Personal Development Plan
- Familiar with the use of ChatGPT to simplify work processes
Disclaimer
Thank you for your interest in joining our team. Due to the high volume of applications we receive, we are unable to provide individual feedback to every applicant. If you do not hear from us within 14 days of submitting your application, please assume that you have not been selected for this position.
Important:
All updates regarding your application status will be communicated via email. Please ensure you frequently check your email for updates and further instructions.
Note:
Allianz will not accept any forward unsolicited resumes from any source to our employees email other than directly from a candidate. We will not be responsible for any fees and charges impose.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us.
Let's care for tomorrow.
Global Incident Management Lead Specialist
Posted today
Job Viewed
Job Description
Global Incident Management Lead Specialist Join to apply for the
Global Incident Management Lead Specialist
role at
Allianz Malaysia . The Global Incident Management Lead Specialist role is to support Allianz Malaysia businesses to ensure that we have a leading approach to Global Incident Management. The Global Incident Management Lead Specialist will be required to ensure the implementation of permanent fixes, undergo root cause analysis, and provide robust, long term and cost-effective preventative actions. Job Responsibilities
To support and deliver respective ITIL processes to support business objectives and meet incident service level agreement as per Global Incident Management framework. To support the delivery of incident management activities with coverage across critical business hours and 24 x 7 standby support for specific area of responsibility Control gathering of process metrics and documentation for incident escalation and support Acting as the interface between users and incident handling team by conducting, investigating, escalating, and resolving incidents and supporting incident management and problem management Develop and maintain Global Incident Management and Emergency Response Organization (ERO)’s documentation i.e., ERO plans, checklists, contact lists, etc, and ensure availability and updates of all the documents within the area of responsibility Assist and supports the Head of Emergency Response Organization in incident handling and escalation during emergency cases. Demonstrate an understanding of Health & Safety, Risk Assessment, Incidents, Business Continuity and Crisis Management, and how to manage such events During an emergency, assists the Head of Emergency Response Organization to evaluate the situation, identify and request resources, develop courses of actions, recommending solutions for decision making and maintain close interaction with incident handling team. External Fraud
Develop and implement external fraud framework and controls. Investigate, conduct interview, background check, collaborate with other business functions, complaint unit and compliance team Coordinate external fraud awareness and training program. Provide update status update to management team. Key Requirements
Bachelor’s Degree in Business Administration, Information Technology, or related disciplines ITIL Service Management Foundation certification is preferred. Knowledge in IT Security COBIT Framework, and CSIRT/CERT processes is an added advantage. At least 5 years of relevant working experiences in I.T. industry on Incident, Change and Problem Management would be an added advantage Self-motivated and achievement orientated, with the confidence and ability to influence others. Excellent interpersonal skills and an ability to work with all stakeholders. Excellent analytical skills with attention to detail and accuracy without losing the broader view. Excellent communication (verbal and written) and presentation skills. Good organisation and task planning skills with a systematic, thorough, and logical approach to task completion. Ability to prioritise work effectively to manage stakeholder expectations. Able to work under pressure and achieve deadlines, both alone and with team. A willingness to make decisions and be accountable. Be able to demonstrate a flexible and innovative way of working. Willingness to learn and develop through self-driven Personal Development Plan Familiar with the use of ChatGPT to simplify work processes Disclaimer
Thank you for your interest in joining our team. Due to the high volume of applications we receive, we are unable to provide individual feedback to every applicant. If you do not hear from us within 14 days of submitting your application, please assume that you have not been selected for this position. Important:
All updates regarding your application status will be communicated via email. Please ensure you frequently check your email for updates and further instructions. Note:
Allianz will not accept any forward unsolicited resumes from any source to our employees email other than directly from a candidate. We will not be responsible for any fees and charges impose. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us.
Let’s care for tomorrow.
#J-18808-Ljbffr
IT Service Management (Incident & Change Management)
Posted today
Job Viewed
Job Description
The IT Service Management Incident & Change Management Analyst supports the service delivery of information and technology (IT) services and working with teams within the IT Department together with establishing relationships with staff within the bank, other entities within the group and external parties/vendors, to provide services with a high degree of commitment and timeliness in meeting established performance standards and user satisfaction. This role reports to the Team Lead of IT Service Management.
Responsibilities:
- Coordinate and restore a failed IT Service promptly.
- Escalate unresolved incidents/escalation with support.
- Responsible to carry out the respective reporting procedure as per the Incident Management procedure.
- Understand the issue and record all the possible improvement areas, and action items.
- Supports services documentation and service improvements initiatives ensuring information is being updated/fulfilled timely with adequate analysis, control and information of these documents are available when needed.
Change Management:
- Responsible for quality IT Change Management process operation and maintenance.
- Supports business unit, project, and IT support staff in enhancing IT Change Management practices.
- Develops and maintains IT Change Management principles, standards, plans, and procedures.
- Assists auditors with auditing the activities of the Change Management function for compliance.
- Schedules and chairs Change Advisory Board meeting, coordinates IT support team and reviews changes prior to advancing for Change Advisory Board review.
Requirements:
- Diploma holder and above in Computer Science or any related field.
- 2 years and above of working experience in the IT field.
- Able to lead and manage a team.
- Proficient in Networking, applications MySQL, Unix and Wintel.
- Possess a certificate in ITIL Foundation is an added advantage.
IT Service Management (Incident & Change Management)
Posted today
Job Viewed
Job Description
#J-18808-Ljbffr
Be The First To Know
About the latest Incident management Jobs in Malaysia !
service desk
Posted today
Job Viewed
Job Description
Job Scope:
· Answering incoming telephone enquiries, problem and complains from customer
· Ensure all calls on operations cases are recorded in the system
· Follow up and resolve customers complaints and ensure it is close to satisfaction
· To positively contribute and promote high teamwork in the department
· Data Entry to update Job sheet
· Update daily activities report
· Proper file and maintain all office paperwork
· Any other duties assigned by superior
Requirement:
· Good communication skills and proper manner
· At least 2 years of working experience in the related field for this position however fresh graduates are also be encourage to apply
· Excellent in Microsoft office especially excel and power point
· Possess a diploma or equivalent
· Committed and responsible person
· Fast learner and quickly apply new ideas.
· Prefer Female only
· Malaysian only
· Fully Vaccinated.
· Able to start immediately.
· Must posses own transport.
Company Benefit:
- Attractive salary package
- Bonus
- Company Trip
- Panel clinic
- Birthday Reward
Upon confirmation:
New Child (Gift) – RM500
- 1st Marriage (Gift) – RM500
Working Day and Hour:
- Monday to Friday
(8.30am - 5.30pm)
-1 day working Saturday per month
* Do not call (will not entertain). Preferable email your resume or whassap at number: Mr. Preston)
* Read our website if you think want to know further about our company at
* Interested candidate may send their resume at:
* Only serious candidate may apply
Job Type: Full-time
Pay: RM1, RM2,500.00 per month
Work Location: In person
Service Desk
Posted today
Job Viewed
Job Description
Position: Front Desk Customer Service
Location: Puchong Utama area
Key Responsibilities
- Receive and attend to walk-in clients
- Provide clear explanations of available service packages
- Issue invoices and handle payment collection
- Support customer registration and data entry
- Manage day-to-day front desk administrative functions
Working Schedule
- 6 working days per week
- Hours: 9:00 AM – 5:30 PM
- One weekday off (Monday to Friday, based on scheduling)
Remuneration & Benefits
- Basic Salary: RM 2,500
- Monthly performance allowance (based on individual output)
- Additional allowance for public holiday or on-duty work
Job Requirements
- Proficient in Mandarin; able to understand and speak basic English
- Strong interpersonal and communication skills
- Responsible, attentive to detail, and able to work independently
- Positive team attitude with good work discipline
To Apply: Please WhatsApp Kai at 011‑
(Agent: "Kosong Satu Satu, dua lima dua lima, enam sembilan lapan tujuh")
Posted by Agensi Pekerjaan Talent Focus Sdn Bhd | License No. JTKSM 1383 (No Agent Fee Charged)
For Employers
Interested in hiring? Contact Kai at 011‑ to engage our recruitment services and find the right talent for your business.
Job Type: Full-time
Pay: RM2,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person
Service Desk
Posted today
Job Viewed
Job Description
The chosen candidateprovides remote technical support to end-users, troubleshooting and resolving hardware, software, and network issues on laptops, desktops, and mobile devices. This role involves diagnosing system failures, performing BIOS-level troubleshooting, managing user accounts, and ensuring security compliance. The technician will also coordinate with IT teams, document solutions, and contribute to continuous service improvements in line with ITIL best practices. Additionally, the role requires proactive monitoring, system optimization, and adherence to security protocols to enhance overall IT service delivery.
Principal Responsibilities:
- Provide remote technical support for end-user devices, including laptops, desktops, and mobile devices.
- Troubleshoot and resolve hardware, software, and network-related issues remotely.
- Perform BIOS-level troubleshooting, system re-imaging, and IMAC (Install, Move, Add, Change) tasks.
- Support new user onboarding, account setup, and hardware/software provisioning.
- Document resolutions, update knowledge bases, and contribute to process optimization.
- Collaborate with cross-functional IT teams for complex issue resolution and service improvements.
- Ensure adherence to IT security policies, compliance requirements, and best practices.
- Monitor and escalate recurring technical issues to prevent future disruptions.
- Provide ITIL-based support for Incident, Problem, and Request Management processes.
- Manage workflows, performance metrics, and service level agreements (SLAs).
- Proactively monitor system performance, identify potential risks, and recommend improvements.
- Assist in software license management, compliance tracking, and audits.
- Conduct periodic training sessions or create user guides for common IT issues.
- Perform remote device management, including troubleshooting mobile device connectivity and app installations.
- Participate in IT asset management, tracking equipment lifecycles, and recommending upgrades or replacements.
Other responsibilities
As assigned by management in alignment with the organization's goals and operational requirements
Requirements:
- Bachelor's degree / Equivalent in computer science, IT.
- Minimum of 3 years of experience with high end technical customer service support hardware or a similar role.
- Proven ability to build strong relationships and manage customer expectations.
- Experience in managing full IMACD lifecycle tasks.
- Hands-on experience with ITSM tools like ServiceNow.
- Strong understanding of SLA management and tickets management.
Tools & Systems: Ticketing systems, remote access tools, MS Office, and other diagnostic platforms
Excellent communication skills in Mandarin to effectively communicate with Mandarin-speaking clients (verbal and written) as will be supporting clients from China
- Work Hours: Mon – Fri 08:30 to 17:30 local China time (Shanghai Pudong & Zhangjiang)
- Analytical thinking with strong troubleshooting and problem-solving abilities.
- Detail-oriented and customer-focused mindset.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organizational skills with the ability to maintain accurate and comprehensive records.
- Flexibility to work in shifts, including off-hours and weekends, as required.
- Demonstrated ability to coordinate across geographically distributed teams.
- Team-oriented approach with a focus on collaboration and productivity.