What Jobs are available for Incident Management in Malaysia?
Showing 5 Incident Management jobs in Malaysia
Cybersecurity Incident Response Analyst, L2
Cyberjaya
Dell Technologies
Posted 11 days ago
Job Viewed
Job Description
**Cybersecurity Incident Response Analyst, L2**
The Dell Security & Resiliency organization manages the security risk across all aspects of Dell's business. You will have an excellent opportunity to influence the security culture at Dell and further develop your career.
**Join us as a** **Cybersecurity Incident Response Analyst, L2** **on our** **Cybersecurity Incident Response** **team in** **Cyberjaya, Malaysia** **to do the best work of your career and make a profound social impact. **
**What you'll achieve**
As a Cyber Incident Response Analyst L2, this role is responsible for investigating and reporting of security incidents supporting all Dell Business Units. This role requires experience in all phases of Cybersecurity incident response including preparation, analysis, notification, response, recovery, and post-mortem activities. This role interacts with all levels of the organization and is viewed as a subject matter expert on all Incident Response activities.
The focus of the role is primarily responding to security incidents, managing and consistently maturing the security incident response process to meet the needs of Dell, and building the Global Incident Response Team's technical investigative capabilities (process & technology).
**You will:**
+ Serve as a global escalation point and work with the Incident Response Team members on tickets to manage / prioritize queue assignments
+ Perform technical cyber security investigations on security incidents, root cause analysis, recommend and mitigate the effects caused by an incident
+ Participate in After Actions Reports creation based on Lessons Learned from critical cybersecurity incidents
+ Investigate/analyze large and unstructured data sets, malicious artifacts, and EDR tools to identify trends and anomalies indicative of potential threats
+ Liaison with stakeholders and internal CSIRT teams to serve as a Cyber Security Champion to help implement best security practices and mature the Security Incident Response process to meet the needs of the business.
**Take the first step towards your dream career**
**Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:**
**Essential Requirements**
+ 3-5 years hands-on experience with focus in areas such as systems, network, application, and information security
+ Exceptional ability to conduct cybersecurity investigations, analyze and distill relevant findings and determine root cause
+ Strong knowledge of security and web technologies such as SIEM, full packet capture, Firewall/NGFW, IDS/IPS, EDR, DLP, UEBA, networking protocols, Microsoft Windows and Linux/Unix platforms and tools with related experience in corporate infrastructures
+ Strong technical experience and familiarity of various types and techniques of cyber-attacks, with the incident response and threat hunting lifecycles
+ Excellent analytical thinking, time management and coordination skills and excellent command in English (both written and verbal)
**Desirable Requirements**
+ Industry recognized certification (CISSP, SANS GCIH, GCIA, GNFA, GREM, etc.)
+ Knowledge and experience in: Digital Forensics, reverse malware tools, and scripting languages
**Who we are**
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here ( .
**Job ID:** R
The Dell Security & Resiliency organization manages the security risk across all aspects of Dell's business. You will have an excellent opportunity to influence the security culture at Dell and further develop your career.
**Join us as a** **Cybersecurity Incident Response Analyst, L2** **on our** **Cybersecurity Incident Response** **team in** **Cyberjaya, Malaysia** **to do the best work of your career and make a profound social impact. **
**What you'll achieve**
As a Cyber Incident Response Analyst L2, this role is responsible for investigating and reporting of security incidents supporting all Dell Business Units. This role requires experience in all phases of Cybersecurity incident response including preparation, analysis, notification, response, recovery, and post-mortem activities. This role interacts with all levels of the organization and is viewed as a subject matter expert on all Incident Response activities.
The focus of the role is primarily responding to security incidents, managing and consistently maturing the security incident response process to meet the needs of Dell, and building the Global Incident Response Team's technical investigative capabilities (process & technology).
**You will:**
+ Serve as a global escalation point and work with the Incident Response Team members on tickets to manage / prioritize queue assignments
+ Perform technical cyber security investigations on security incidents, root cause analysis, recommend and mitigate the effects caused by an incident
+ Participate in After Actions Reports creation based on Lessons Learned from critical cybersecurity incidents
+ Investigate/analyze large and unstructured data sets, malicious artifacts, and EDR tools to identify trends and anomalies indicative of potential threats
+ Liaison with stakeholders and internal CSIRT teams to serve as a Cyber Security Champion to help implement best security practices and mature the Security Incident Response process to meet the needs of the business.
**Take the first step towards your dream career**
**Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:**
**Essential Requirements**
+ 3-5 years hands-on experience with focus in areas such as systems, network, application, and information security
+ Exceptional ability to conduct cybersecurity investigations, analyze and distill relevant findings and determine root cause
+ Strong knowledge of security and web technologies such as SIEM, full packet capture, Firewall/NGFW, IDS/IPS, EDR, DLP, UEBA, networking protocols, Microsoft Windows and Linux/Unix platforms and tools with related experience in corporate infrastructures
+ Strong technical experience and familiarity of various types and techniques of cyber-attacks, with the incident response and threat hunting lifecycles
+ Excellent analytical thinking, time management and coordination skills and excellent command in English (both written and verbal)
**Desirable Requirements**
+ Industry recognized certification (CISSP, SANS GCIH, GCIA, GNFA, GREM, etc.)
+ Knowledge and experience in: Digital Forensics, reverse malware tools, and scripting languages
**Who we are**
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here ( .
**Job ID:** R
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This advertiser has chosen not to accept applicants from your region.
0
Senior Information Security Incident Response Lead
Petaling Jaya, Selangor
NTT America, Inc.
Posted 11 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Key Responsibilities:**
+ Lead and manage complex security incidents, acting as a key contact for stakeholders.
+ Perform deep analysis of security alerts to identify, mitigate, and remediate threats.
+ Conduct forensic investigations on compromised hosts, networks, and cloud environments.
+ Proactively hunt for adversarial activity and anomalous behaviors across large datasets.
+ Analyze malware samples (basic level) to determine functionality, impact, and mitigation strategies.
+ Develop and refine detection rules, improving alert fidelity and response workflows.
+ Contribute to threat intelligence gathering, analyzing attack patterns, and enhancing defensive strategies.
+ Participate in red teaming or penetration testing activities to identify and remediate vulnerabilities.
+ Provide strategic recommendations for improving the organization's security posture.
+ Create detailed incident reports, threat intelligence assessments, and executive summaries.
+ Mentor and provide guidance to junior analysts, fostering continuous improvement in IR methodologies.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's or Master's degree in Computer Science, Cybersecurity, or a related field.
+ Minimum of 5 years of experience in cybersecurity, with at least 2 years in incident response, threat hunting, or forensic analysis.
**Required experience:**
+ Extensive experience responding to targeted attacks from APT groups, cybercriminals, and nation-state actors.
+ Strong forensic analysis skills across Windows, Linux, and macOS systems.
+ Expertise in network forensics, traffic analysis, and packet inspection (Wireshark, Zeek).
+ Proficiency in SIEM platforms (Splunk, Sentinel, QRadar) and EDR solutions (CrowdStrike, Microsoft Defender ATP).
+ Knowledge of malware analysis techniques, including static and dynamic analysis.
+ Familiarity with cloud security investigations (AWS, Azure, GCP).
+ Strong scripting skills in Python, PowerShell, or similar languages for automation.
+ Understanding of security architecture, authentication mechanisms, and enterprise IT operations is a plus.
+ Experience with vulnerability management, red teaming, or penetration testing is a plus.
+ Familiarity with MITRE ATT&CK framework and various cyber threat intelligence methodologies.
**Preferred Certifications:**
+ GIAC (GCFA, GNFA, GCIH, GCIA, GREM)
+ CISSP (Certified Information Systems Security Professional)
+ CEH (Certified Ethical Hacker)
+ OSCP (Offensive Security Certified Professional)
+ Cloud Security Certifications (AWS Security Specialty, Microsoft Azure Security)
**Key Competencies:**
+ Strong analytical and problem-solving skills in high-pressure situations.
+ Ability to manage multiple investigations efficiently while meeting deadlines.
+ Excellent verbal and written communication skills, with the ability to convey technical details to varied audiences.
+ Strong team collaboration and leadership skills, with a proactive approach to knowledge sharing.
+ Ability to work in a fast-paced environment and adapt to evolving threats and challenges.
#LI-APAC
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Key Responsibilities:**
+ Lead and manage complex security incidents, acting as a key contact for stakeholders.
+ Perform deep analysis of security alerts to identify, mitigate, and remediate threats.
+ Conduct forensic investigations on compromised hosts, networks, and cloud environments.
+ Proactively hunt for adversarial activity and anomalous behaviors across large datasets.
+ Analyze malware samples (basic level) to determine functionality, impact, and mitigation strategies.
+ Develop and refine detection rules, improving alert fidelity and response workflows.
+ Contribute to threat intelligence gathering, analyzing attack patterns, and enhancing defensive strategies.
+ Participate in red teaming or penetration testing activities to identify and remediate vulnerabilities.
+ Provide strategic recommendations for improving the organization's security posture.
+ Create detailed incident reports, threat intelligence assessments, and executive summaries.
+ Mentor and provide guidance to junior analysts, fostering continuous improvement in IR methodologies.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's or Master's degree in Computer Science, Cybersecurity, or a related field.
+ Minimum of 5 years of experience in cybersecurity, with at least 2 years in incident response, threat hunting, or forensic analysis.
**Required experience:**
+ Extensive experience responding to targeted attacks from APT groups, cybercriminals, and nation-state actors.
+ Strong forensic analysis skills across Windows, Linux, and macOS systems.
+ Expertise in network forensics, traffic analysis, and packet inspection (Wireshark, Zeek).
+ Proficiency in SIEM platforms (Splunk, Sentinel, QRadar) and EDR solutions (CrowdStrike, Microsoft Defender ATP).
+ Knowledge of malware analysis techniques, including static and dynamic analysis.
+ Familiarity with cloud security investigations (AWS, Azure, GCP).
+ Strong scripting skills in Python, PowerShell, or similar languages for automation.
+ Understanding of security architecture, authentication mechanisms, and enterprise IT operations is a plus.
+ Experience with vulnerability management, red teaming, or penetration testing is a plus.
+ Familiarity with MITRE ATT&CK framework and various cyber threat intelligence methodologies.
**Preferred Certifications:**
+ GIAC (GCFA, GNFA, GCIH, GCIA, GREM)
+ CISSP (Certified Information Systems Security Professional)
+ CEH (Certified Ethical Hacker)
+ OSCP (Offensive Security Certified Professional)
+ Cloud Security Certifications (AWS Security Specialty, Microsoft Azure Security)
**Key Competencies:**
+ Strong analytical and problem-solving skills in high-pressure situations.
+ Ability to manage multiple investigations efficiently while meeting deadlines.
+ Excellent verbal and written communication skills, with the ability to convey technical details to varied audiences.
+ Strong team collaboration and leadership skills, with a proactive approach to knowledge sharing.
+ Ability to work in a fast-paced environment and adapt to evolving threats and challenges.
#LI-APAC
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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This advertiser has chosen not to accept applicants from your region.
1
Cybersecurity Analyst (Incident Response, Powershell/C#, Bash)
Petaling Jaya, Selangor
Roche
Posted 3 days ago
Job Viewed
Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche
The Global Security, Monitoring and Incident Response (MIR) team at Roche strives to keep our networks and users safe from constantly evolving threats. As a Cybersecurity Analyst, you will help protect proprietary information, patient data, keep computer systems clean, and provide a safe information environment for our users. All analysts are responsible for monitoring security information, identifying threats, and taking actions to defend all Roche information systems.
**This is an On-Site position based in Kuala Lumpur, and part of a round robin on-call schedule to cover weekends.**
**The Opportunity:**
As a Cybersecurity Analyst in the Monitoring and Incident Response team, you will partner with other security experts to proactively identify areas of improvement, design and validate preventative and detective controls, as well as design response strategies within a global enterprise. You will use your knowledge, technical abilities and creativity, to navigate a diverse set of security related logs and telemetry. In addition to hunting, you will work to identify and address visibility and logging deficiencies within the network.
**You will be:**
+ You have experience responding to incidents in cloud environments as well as Network and Endpoint security monitoring experience in a large sophisticated environment.
+ Demonstrated ability to analyze, triage, and escalate information security incidents as well as being familiar with various defensive and offensive security tool sets.
+ Experience with Google Workspace, Microsoft Office 365, Entra ID, Sharepoint Online, PAN XDR, Splunk, BigQuery and threat intel platforms such as MISP, OpenCTI
+ You are proficient in English.
+ Industry relevant certifications such as BTL1/2, GMON, GCIH, GCFA, GREM, are appreciated but not mandatory.
+ You triage and investigate reported security incidents. Refine incident management processes and response processes.You maintain awareness of emerging threats, vulnerabilities, and security trends to proactively identify and address potential risks, impacting all members of the Roche group; address questions of end users related to IT security topics through our communication channels.Manage and coordinate incidents across the APAC region, serving as the single point of contact (SPOC) for all related matters.
**Who you are:**
+ You hold a Bachelor's degree, and have +5 years of work experience in the cybersecurity field.
+ You have experience driving threat hunting, incident response, or data protection missions and have a solid understanding of the most common security vulnerabilities and attack vectors, as well as their respective mitigation strategies.
+ Proficiency with scripting or programming languages such as Python, Powershell/C#, Bash.You are proficient in clearly articulating technical findings and recommendations to both technical and non-technical stakeholders, and the capability to work independently or as part of a team.
+ You are comfortable challenging the status quo, to improve the security posture of the Roche group and have the ability to work within security frameworks and methodologies (e.g. ATT&CK, STRIDE).
+ You have problem-solving skills, you can identify issues and develop effective solutions promptly and efficiently.You have a critical thinking mindset, and you have the ability to analyze and evaluate information to guide decision-making and solve complex problems.
+ You are proficient in English and you have a passion for the field of computer and network security.
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
**The Position**
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche
The Global Security, Monitoring and Incident Response (MIR) team at Roche strives to keep our networks and users safe from constantly evolving threats. As a Cybersecurity Analyst, you will help protect proprietary information, patient data, keep computer systems clean, and provide a safe information environment for our users. All analysts are responsible for monitoring security information, identifying threats, and taking actions to defend all Roche information systems.
**This is an On-Site position based in Kuala Lumpur, and part of a round robin on-call schedule to cover weekends.**
**The Opportunity:**
As a Cybersecurity Analyst in the Monitoring and Incident Response team, you will partner with other security experts to proactively identify areas of improvement, design and validate preventative and detective controls, as well as design response strategies within a global enterprise. You will use your knowledge, technical abilities and creativity, to navigate a diverse set of security related logs and telemetry. In addition to hunting, you will work to identify and address visibility and logging deficiencies within the network.
**You will be:**
+ You have experience responding to incidents in cloud environments as well as Network and Endpoint security monitoring experience in a large sophisticated environment.
+ Demonstrated ability to analyze, triage, and escalate information security incidents as well as being familiar with various defensive and offensive security tool sets.
+ Experience with Google Workspace, Microsoft Office 365, Entra ID, Sharepoint Online, PAN XDR, Splunk, BigQuery and threat intel platforms such as MISP, OpenCTI
+ You are proficient in English.
+ Industry relevant certifications such as BTL1/2, GMON, GCIH, GCFA, GREM, are appreciated but not mandatory.
+ You triage and investigate reported security incidents. Refine incident management processes and response processes.You maintain awareness of emerging threats, vulnerabilities, and security trends to proactively identify and address potential risks, impacting all members of the Roche group; address questions of end users related to IT security topics through our communication channels.Manage and coordinate incidents across the APAC region, serving as the single point of contact (SPOC) for all related matters.
**Who you are:**
+ You hold a Bachelor's degree, and have +5 years of work experience in the cybersecurity field.
+ You have experience driving threat hunting, incident response, or data protection missions and have a solid understanding of the most common security vulnerabilities and attack vectors, as well as their respective mitigation strategies.
+ Proficiency with scripting or programming languages such as Python, Powershell/C#, Bash.You are proficient in clearly articulating technical findings and recommendations to both technical and non-technical stakeholders, and the capability to work independently or as part of a team.
+ You are comfortable challenging the status quo, to improve the security posture of the Roche group and have the ability to work within security frameworks and methodologies (e.g. ATT&CK, STRIDE).
+ You have problem-solving skills, you can identify issues and develop effective solutions promptly and efficiently.You have a critical thinking mindset, and you have the ability to analyze and evaluate information to guide decision-making and solve complex problems.
+ You are proficient in English and you have a passion for the field of computer and network security.
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Customer Service & Logistics Management Trainee
Selangor, Selangor
Colgate-Palmolive
Posted 11 days ago
Job Viewed
Job Description
No Relocation Assistance Offered
Job Number # - Selangor, Selangor, Malaysia
**Who We Are**
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
**We are Colgate, a caring, innovative growth company that is reimagining a healthier future for people, their pets, and our planet. Crafted by an unwavering dedication to integrity in everything we do, our strong culture of collaboration, inclusion and excellence is rooted in our core values of Caring, Global Teamwork and Continuous Improvement.**
**People are our greatest strength. We win together by bringing to bear the talent, diversity and creativity of each individual and collaborating and building on excellent ideas to bring them to life.**
**If you are the one who has a growth mindset and loves to learn, lead and encourage; likes to experiment; loves all things digital; and if you want to be a part of a company that lives by their values, then give your career a reason to smile. every single day!**
**Colgate Customer Service & Logistics Management Trainee Program is an 18- 24 months development program crafted for high potential young graduates, equipping you with professional and leadership skills needed for you to chart your way to an exciting career with us!**
**Throughout the program, you will be gaining commercial experience within the Customer Service & Logistics function in which you will get exposed to the vibrancy of a complex and competitive business environment, be challenged intellectually and be encouraged to find innovative solutions to challenges.**
**Are you the one we're looking for?**
+ **Degree or Master's degree holder with CGPA 3.2 and above in Business Analytics / Logistics / International Business / Commerce / Business Administration**
+ **Fresh graduates or those with less than 1.5 years full-time working experience are welcome to apply (excluding internships & part-time work)**
+ **Passionate about developing a career in FMCG industry**
+ **Analytical & data-driven with strong digital acumen**
+ **Problem solver with strong systems thinking skills**
+ **Creative & critical thinker with an open mind and high learning agility**
+ **Adventurous, entrepreneurial & possess experimental mindset**
+ **Strong leadership & driven to achieve goals and deliver outcomes**
+ **Effective teammate with strong communication & interpersonal skills**
**Our Commitment to Diversity, Equity & Inclusion**
Achieving our purpose starts with our people - ensuring our workforce represents the people and communities we serve -and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.
**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form ( should you require accommodation.
#LI-Hybrid
Job Number # - Selangor, Selangor, Malaysia
**Who We Are**
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
**We are Colgate, a caring, innovative growth company that is reimagining a healthier future for people, their pets, and our planet. Crafted by an unwavering dedication to integrity in everything we do, our strong culture of collaboration, inclusion and excellence is rooted in our core values of Caring, Global Teamwork and Continuous Improvement.**
**People are our greatest strength. We win together by bringing to bear the talent, diversity and creativity of each individual and collaborating and building on excellent ideas to bring them to life.**
**If you are the one who has a growth mindset and loves to learn, lead and encourage; likes to experiment; loves all things digital; and if you want to be a part of a company that lives by their values, then give your career a reason to smile. every single day!**
**Colgate Customer Service & Logistics Management Trainee Program is an 18- 24 months development program crafted for high potential young graduates, equipping you with professional and leadership skills needed for you to chart your way to an exciting career with us!**
**Throughout the program, you will be gaining commercial experience within the Customer Service & Logistics function in which you will get exposed to the vibrancy of a complex and competitive business environment, be challenged intellectually and be encouraged to find innovative solutions to challenges.**
**Are you the one we're looking for?**
+ **Degree or Master's degree holder with CGPA 3.2 and above in Business Analytics / Logistics / International Business / Commerce / Business Administration**
+ **Fresh graduates or those with less than 1.5 years full-time working experience are welcome to apply (excluding internships & part-time work)**
+ **Passionate about developing a career in FMCG industry**
+ **Analytical & data-driven with strong digital acumen**
+ **Problem solver with strong systems thinking skills**
+ **Creative & critical thinker with an open mind and high learning agility**
+ **Adventurous, entrepreneurial & possess experimental mindset**
+ **Strong leadership & driven to achieve goals and deliver outcomes**
+ **Effective teammate with strong communication & interpersonal skills**
**Our Commitment to Diversity, Equity & Inclusion**
Achieving our purpose starts with our people - ensuring our workforce represents the people and communities we serve -and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.
**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form ( should you require accommodation.
#LI-Hybrid
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This advertiser has chosen not to accept applicants from your region.
3
Service Delivery Management Consultant 3- Support
Oracle
Posted 11 days ago
Job Viewed
Job Description
**Job Description**
+ Execute upon the territory coverage strategy in countries outside of Oracle Service Locations through Field Delivery Support Provider (FDSP), and (FDSP acting as) Subcontractor Partners (collectively 'Service Delivery Partners') in line with Oracle System Support policies, strategy and budget.
+ Manage Service Delivery Partner's performance, skills competency and adherence to contractual obligations.
+ Financial management associated to Field Service Delivery subcontractors
+ Act as the primary contact for Service Delivery Partner issues, queries and escalations.
**Responsibilities**
+ Execute upon the territory coverage strategy in countries outside of Oracle Service Locations through Field Delivery Support Provider (FDSP) and (FDSP acting as) Subcontractor Partners (collectively 'Service Delivery Partners') in line with Oracle System Support policies, strategy and budget:
+ Enable Oracle ExaCC/C3 footprint expansion through the implementation and management of Field Service Delivery subcontracting agreements for underlying HW support in designated countries outside of Oracle Service Locations.
+ Enable Oracle Cloud footprint expansion through the implementation and contractual management of Field Service Delivery subcontracting agreements for Datacenter Build/HW support designated countries outside of Oracle Service Locations as per business requirements.
+ Ensure on prem HW support service readiness for newly onboarded FDSP through the OPN program
+ Understand the complexities of the regional and country Service Delivery Partner landscape, including potential channel conflicts;
+ As required, provide Cloud HW Support Management with a detailed analysis (including risks) of the landscape and data-based recommendations for driving service delivery through local partners in designated countries.
+ Ensure services readiness for Oracle's direct engagements (warranty, OEM) in countries outside of Oracle Service Locations) through the implementation of subcontracting agreements with FDSP or other parties as relevant
+ Drive FDSP renewals or offboarding as required
+ Provide input to DAS approval requests for HW support in indirect delivery countries, in line with Oracle System Support policies, strategy and partner landscape
+ Manage Service Delivery Partner's performance, skills competency and adherence to contractual obligations:
+ Regular business reviews with key Partners and Oracle staff.
+ Manage compliance to FDSP Addendum delivery contractual requirements and Key Performance Indicators - KPI (e.g. Delivery certification, Parts returns, Parts per SR, etc.).
+ As relevant, conduct Delivery Get Well (DGWP) for under-performing partners in accordance to documented processes.
+ Drive Partner End User Customer Satisfaction through close interaction with partners.
+ Financial management associated to Field Service Delivery subcontractors
+ Budgeting, PO creation & management, monthly forecasting, invoice follow up, variance handling
+ Act as the primary contact for Service Delivery Partner issues, queries and escalations.
+ Build and maintain close & effective relationships with the Service Delivery Partners, their executive management, and their staff - acting as a "Trusted Advisor" for all aspects of Service Delivery.
+ Manage Service Delivery Partner escalations in conjunction with the Situation Management Team & other relevant stakeholders or direct escalations to the appropriate owner as applicable. Resolve disputes when necessary.
+ Collaborate with X-LOB teams (Logistics, HW Sales, Premier Sales, Alliances & Channels, etc.) on Service Delivery Partner related queries.
+ Review/provide input to requests for System Support delivery outside Oracle Service Locations (where Oracle does not have a local legal / delivery presence).
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
+ Execute upon the territory coverage strategy in countries outside of Oracle Service Locations through Field Delivery Support Provider (FDSP), and (FDSP acting as) Subcontractor Partners (collectively 'Service Delivery Partners') in line with Oracle System Support policies, strategy and budget.
+ Manage Service Delivery Partner's performance, skills competency and adherence to contractual obligations.
+ Financial management associated to Field Service Delivery subcontractors
+ Act as the primary contact for Service Delivery Partner issues, queries and escalations.
**Responsibilities**
+ Execute upon the territory coverage strategy in countries outside of Oracle Service Locations through Field Delivery Support Provider (FDSP) and (FDSP acting as) Subcontractor Partners (collectively 'Service Delivery Partners') in line with Oracle System Support policies, strategy and budget:
+ Enable Oracle ExaCC/C3 footprint expansion through the implementation and management of Field Service Delivery subcontracting agreements for underlying HW support in designated countries outside of Oracle Service Locations.
+ Enable Oracle Cloud footprint expansion through the implementation and contractual management of Field Service Delivery subcontracting agreements for Datacenter Build/HW support designated countries outside of Oracle Service Locations as per business requirements.
+ Ensure on prem HW support service readiness for newly onboarded FDSP through the OPN program
+ Understand the complexities of the regional and country Service Delivery Partner landscape, including potential channel conflicts;
+ As required, provide Cloud HW Support Management with a detailed analysis (including risks) of the landscape and data-based recommendations for driving service delivery through local partners in designated countries.
+ Ensure services readiness for Oracle's direct engagements (warranty, OEM) in countries outside of Oracle Service Locations) through the implementation of subcontracting agreements with FDSP or other parties as relevant
+ Drive FDSP renewals or offboarding as required
+ Provide input to DAS approval requests for HW support in indirect delivery countries, in line with Oracle System Support policies, strategy and partner landscape
+ Manage Service Delivery Partner's performance, skills competency and adherence to contractual obligations:
+ Regular business reviews with key Partners and Oracle staff.
+ Manage compliance to FDSP Addendum delivery contractual requirements and Key Performance Indicators - KPI (e.g. Delivery certification, Parts returns, Parts per SR, etc.).
+ As relevant, conduct Delivery Get Well (DGWP) for under-performing partners in accordance to documented processes.
+ Drive Partner End User Customer Satisfaction through close interaction with partners.
+ Financial management associated to Field Service Delivery subcontractors
+ Budgeting, PO creation & management, monthly forecasting, invoice follow up, variance handling
+ Act as the primary contact for Service Delivery Partner issues, queries and escalations.
+ Build and maintain close & effective relationships with the Service Delivery Partners, their executive management, and their staff - acting as a "Trusted Advisor" for all aspects of Service Delivery.
+ Manage Service Delivery Partner escalations in conjunction with the Situation Management Team & other relevant stakeholders or direct escalations to the appropriate owner as applicable. Resolve disputes when necessary.
+ Collaborate with X-LOB teams (Logistics, HW Sales, Premier Sales, Alliances & Channels, etc.) on Service Delivery Partner related queries.
+ Review/provide input to requests for System Support delivery outside Oracle Service Locations (where Oracle does not have a local legal / delivery presence).
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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