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Customer Service Representative page is loadedCustomer Service Representative Apply locations Jalan Ipoh time type Full time posted on Posted 30+ Days Ago job requisition id JR Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

JOB PURPOSE
• To provide frontline service to customers.
• To deliver quality customer service in accordance with Bank`s internal policies.
• To perform back office functions as well as rendering customer service support.
• To contribute towards branch` deposit growth and cross selling Deposit / Investment /
Bancassurance / Banca Takaful products

ACCOUNTABILITIES
Financial
• To take pro-active actions to prevent fraud and losses (internal & external)
• To contribute to deposit growth by way of soliciting new accounts.
• To assist in managing cost control for the branch as per approved budget.

Process
• Perform daily branch activities in accordance to Bank`s inter al policies &
regulatory requirement.
• Effective cash handling and ensure Mid Day and End of Day cash balancing is
performed in accordance with procedures.
• Ensure accuracy in day end balancing within reasonable time.
• Compliance to individual teller/drawer limit.
• Compliance to Bank`s stand rd average serving time and average waiting time.
• Daily vouchers bundling and cross checking of vouchers at the end of day.
• Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA,
PCT,FEA, FATCA, CRS etc.
• Ensure satisfactory audit rating and issues raised are resolved within specified time
frame.
• Perform filing, printing daily reports, bundling of daily vouchers, submission of
documents via DIS, prepare monthly report and back room functions.

Customer
• Ensure efficient customer service level in order to meet SLA as well as to alleviate
any customer’s complaint.
• Ensure accuracy and error free in service delivery.
• Attend customer`s enquiries / c mplains immediately and adhere to complaints
escalation procedures.
• To maintain good rapport with internal and external customers.

People
• Resource management i.e. annual leave / attendance / branch meeting.
• Participate in staff development including Structure on the Job Training (SOJT) /
coaching.

Other Responsibilities
• To manage and undertake ad-hoc assignments assigned by Management from
time to time.
• Social commitment activities involvement (CSR).
• To ensure cleanliness of the bank’s premise & SSL area.
• Relief duties as and when required.
• When performing relief function – Ensure compliance on on-boarding process and
policy of new accounts – SA/CA/FD/SDB

Learning & Growth
• To involve and contribute to any special event organise by branch.
• Attend training on compliance, regulatory, product knowledge, customer services
and other personal development and growth.
• To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work
spirit

People are the heart of AFFIN BANK. We have a positive and supportive environment where we celebrate people’s personal growth and encourage them to be the best versions of themselves, both in the workplace and in their community.

Join AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service. We're looking for colleagues who share our values and are ready to live them every day.

Explore the exciting opportunities and make a real impact on the future of finance. Come be a part of our journey today!

"Always About You"

At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience.

At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline “Always about you”, was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation.

Our people are at the heart of what we do and remain the focus of our customer centric culture. It’s about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders. As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension. We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service.

Overview

Role Overview: Join our vibrant team and help deliver outstanding customer experiences.

• Handle inbound/outbound calls
• Career growth opportunities

• Fluent in Bahasa Malaysia & English
• Customer service experience is a plus

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Business Consulting and Services

Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

We are looking for a high caliber candidate with strong business acumen to unleash your high potential, starting as Customer Service Representative. Our people come from different backgrounds with a shared dedication to high performance and consistent results.

• The purpose of the role is to achieve profitable sales by providing timely and appropriate customer service and technical expertise in response to customer's needs to ensure the successful achievement of the company's objectives and growth.
• The role involves providing information and technical advice via telephone or e-mail on products and applications.
• The job holder needs to actively promote sales in cooperation with other sales channels.
• Scope: Anchor job in Customer Service for Inbound, Outbound, and Customer Care Handling in an MO or Region.

• Degree in Business or related discipline
• High proficiency in English & Malay
• Team playing skills with strong customer orientation
• Strong communication and presentation skills
• Self-motivation, highly energetic, outgoing character and willingness to explore self-potential in different area
• High ambition and potential to develop your long term career at Hilti

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork and ability, regardless of your background.

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibilities from the start. You’ll enjoy a rare combination of autonomy and camaraderie, as you’ll manage your own diary while being part of a friendly team. We’ll trust you to do whatever it takes to deliver outstanding results. Go the extra mile and we’ll reward you with development and career opportunities as soon as you’re ready for the next challenge.

Dormer Pramet is a global manufacturer and supplier of tools to the metal cutting industry, with offices in 20 countries worldwide. During our long history we have built a reputation for providing consistently high quality products and customer-driven services.

For our new market in Asia, we are looking for the Customer Service Representative . This role is responsible for providing quality and efficient customer service to distributors by responding to phone or e-mail requests. This will involve answering and assessing all customer inquiries, processing sales orders, and responding to all customer issues. Our ideal Customer Service Representatives are enthusiastic, proactive, team-oriented and dedicated to fulfilling our customers’ needs promptly and courteously.

Customer Service Manager

• Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
• Primary contact for external & internal customers to process, enter, maintain, and provide status of all standard and special orders.
• Quote all established standard or contract pricing and modified tools.
• Provide basic technical support and recommend products for customer applications.
• Consistently communicate with internal sales personnel as well as the Customer Service Manager regarding any customer sensitive issues.
• Support AR by investigating disputed payments and process credit memos as needed.
• Resolve quote or purchase order discrepancies for all customer orders.
• Process routine returns, quality returns and annual stock returns.
• Monitor one or more Key Accounts; proactive notification of late orders, issuing credits and/or RMA’s, filing customer complaints, track shipments, run open order reports as needed.
• Respond promptly to customer needs; solicit customer feedback to improve service, manage difficult or emotional customer situations.
• Maintain departmental processes in accordance with other affected facilities and departments.
• Attend in-house and/or outside training classes to enhance and upgrade skills as required.
• Perform other duties as assigned.

The Customer Service Representative is an organized and enthusiastic self-starter who enjoys working for a company that promotes a collaborative team environment. You are adept at cultivating productive relationships with distributors and can become the “go-to” person for their metal-cutting tool needs. Multitasking is part of who you are, and you take deadlines seriously. You are cooperative, responsible, and relationship-oriented, and you are looking for a career in which strong performance is rewarded, and opportunities for growth exist!

You possess a Bachelor’s Degree or equivalent manufacturing industry experience with 3-5 years of customer service experience. Product knowledge and industry experience with metal cutting tools is a plus but not required. You are highly proficient in the Microsoft Office suite and experienced with ERP systems with the ability to multitask. Experience with SAP is also a plus.

You have strong oral and written communication skills in English. You are continuously looking to develop new ways to improve upon current practices, while always maintaining strong relationships with both colleagues and customers. You are a team player, comfortable working in a global team environment and interacting with stakeholders of all levels across the globe.

• Work performed in an office or home environment.
• Extended periods of time sitting or standing using a computer
• Frequent mental and visual attention required.
• Must adhere to Sandvik Code of Conduct Policy

Overview

Agensi Pekerjaan JEV Management Sdn Bhd is hiring a full-time Customer Service Representative in PJ, Selangor. Apply now to be part of our team.

• Provide detailed information and support to customers regarding Canon products, including cameras, printers, and accessories, via phone, email, and live chat.
• Address and resolve customer issues related to product performance, warranty claims, repairs, and returns in a professional manner.
• Assist customers with placing orders, update them on order status, and handle shipping-related queries to ensure a smooth purchasing experience.
• Offer guidance and troubleshooting for technical problems with Canon products, directing customers to appropriate technical support resources when needed.
• Collect and document customer feedback and complaints, and relay information to relevant departments to help improve products and services.

• SPM holders only
• Fluent in English and Mandarin
• Available to work in rotational shifts (9 hours including 1 hour break): Mon–Fri, 7:30am–6pm, and Sat, 9am–1pm
• 4.5/5 working days with 1 rotational off day, including weekend or public holidays (Sunday fixed off)
• Passionate about customer experience and able to work in a fast-paced environment
• Strong multitasking, prioritization, and time-management skills
• On-site work at Ara Damansara Office
• Available to start on 17 Sept 2025

Salary: RM3,000 + KPI allowance up to RM200

EPF + SOCSO provided

14 days medical leave and 12 days annual leave

1 month of paid training provided

Location: Near LRT Ara Damansara, ~10 minutes walking distance

Our client is a leading global provider of technology-enabled outsourcing solutions. The project is a Japanese multinational corporation headquartered in Ōta, Tokyo, specializing in optical, imaging, and industrial products.

If you're excited about this opportunity, please send your resume to the email below with the title: CSE(CNN).

Email: (Shaamini)

Create the future with Affin! You too can make a difference. We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

• To provide frontline service to customers.
• To deliver quality customer service in accordance with Bank`s internal policies.
• To perform back office functions as well as rendering customer service support.
• To contribute towards branch` deposit growth and cross selling Deposit / Investment / Bancassurance / Banca Takaful products.
• To take pro-active actions to prevent fraud and losses (internal & external).
• To contribute to deposit growth by way of soliciting new accounts.
• To assist in managing cost control for the branch as per approved budget.
• Perform daily branch activities in accordance to Bank s internal policies & regulatory requirement.
• Effective cash handling and ensure Mid Day and End of Day cash balancing is performed in accordance with procedures.
• Ensure accuracy in day end balancing within reasonable time.
• Compliance to individual teller/drawer limit.
• Compliance to Bank s standard average serving time and average waiting time.
• Daily vouchers bundling and cross checking of vouchers at the end of day.
• Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS etc.
• Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
• Perform filing, printing daily reports, bundling of daily vouchers, submission of documents via DIS, prepare monthly report and back room functions.
• To ensure efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint.
• Ensure accuracy and error free in service delivery.
• Attend customer`s enquiries / complains immediately and adhere to complaints escalation procedures.
• To maintain good rapport with internal and external customers.
• Resource management i.e. annual leave / attendance / branch meeting.
• Participate in staff development including Structure on the Job Training (SOJT) / coaching.
• To manage and undertake ad-hoc assignments assigned by Management from time to time.
• Social commitment activities involvement (CSR).
• To ensure cleanliness of the bank’s premise & SSL area.
• Relief duties as and when required.
• When performing relief function – Ensure compliance on on-boarding process and policy of new accounts – SA/CA/FD/SDB.
• To involve and contribute to any special event organised by branch.
• Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth.
• To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit.

What’s the Role?

We are looking for a high caliber candidate with strong business acumen to unleash your high potential, starting as Customer Service Representative. Our people come from different backgrounds with a shared dedication to high performance and consistent results.

The purpose of the role is to achieve profitable sales by providing timely and appropriate customer service and technical expertise in response to customer's needs to ensure the successful achievement of the company's objectives and growth. The role involves providing information and technical advice via telephone or e-mail on products and applications. The job holder needs to actively promote sales in cooperation with other sales channels.

Scope: Anchor job in Customer Service for Inbound, Outbound, and Customer Care Handling in an MO or Region.

• Degree in Business or related discipline
• High proficiency in English & Malay
• Team playing skills with strong customer orientation
• Strong communication and presentation skills
• Self-motivation, highly energetic, outgoing character and willingness to explore self-potential in different area
• High ambition and potential to develop your long term career at Hilti

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork and ability, regardless of your background.

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibilities from the start. You’ll enjoy a rare combination of autonomy and camaraderie, as you’ll manage your own diary while being part of a friendly team. We’ll trust you to do whatever it takes to deliver outstanding results. Go the extra mile and we’ll reward you with development and career opportunities as soon as you’re ready for the next challenge.

Job Responsibilities

• Man the information counter, welcome customers, and assist with inquiries, providing accurate information.
• Manage lost and found services in the mall.
• Respond to injuries and accidents within the mall.
• Manage and monitor all common facilities, ensuring hygiene of areas such as the first aid room, wheelchair, and baby strollers.
• Support the Marketing Communications department in promotional activities, campaigns, and events, including event setup and redemption.
• Handle customer complaints and feedback.

Education/Professional Qualification

• Relevant training or courses in Secretary and Administrative fields.

Professional Experience

• At least 1-2 years of experience as a Secretary or Office Administrator.

Overview

We looking for a friendly Cantonese speaking Customer Service Representative to join our team and support the Hong Kong market. You help customers by answering inquiries, resolving issues, and making sure they have a great experience, both over the phone and online. Shift work is required, and fresh graduates are encouraged to apply; we value a positive attitude and a willingness to learn. If you have more experience, we 1d be happy to consider you for a senior role.

• Handle customer queries and logistics arrangements via phone and online platforms.
• Resolve customer concerns and complaints with a positive and helpful attitude.
• Maintain professional customer service, creating a great experience for customers.
• Assist Team Leaders in senior positions.
• Participate in shift-based work schedules.

• Proficient in spoken and written Cantonese , Mandarin, and English.
• Minimum of SPM or Diploma.
• Fresh graduates are welcome to apply; prior customer service experience is an advantage but not required.
• Strong communication skills, problem-solving ability, and attention to detail.
• A positive attitude, eagerness to learn, and strong teamwork skills.