7,399 Inbound Calls jobs in Malaysia

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Respond to customers and inquiries by answering product and service questions.
• Provide accurate information on products and services to the customer
• Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Manage customers or client’s feedback and complaints in a professional manner
• Perform post-case administration for future reference

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Able to work on Rotational Shifts, Weekends, and Public Holidays.
• Have excellent communication in English
• Enjoy people engagement and providing good advice and patience in dealing with complex problems
• Good interpersonal and communication skills
• Possess a pleasant and cheerful disposition
• Mandarin speaking is an advantage to communicate with mandarin speaking clients

We are an equal opportunities employer and welcome applications from all qualified candidates.

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Direct message the job poster from LanceSoft, Inc.

Technical Lead @Lancesoft Philippines | Recruitment Marketing Expertise

Position: Customer Service Specialist

Location: KL Sentral, Malaysia

Language: Mandarin and English

• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs).
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Track, document and retrieve information in call tracking database.

• Entry level

• Full-time

• Customer Service

• Telecommunications and Telephone Call Centers

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AECO Technologies (M) Sdn Bhd provided pay range: This range is provided by AECO Technologies (M) Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Perform diagnostics, analyse and troubleshoot issues on all customer service sets.
• Coordinate with manufacturers or regional support teams to resolve technical concerns and escalate product issues when necessary.
• Manage warranty claims and handle the full Return Merchandise Authorization (RMA) process, including submissions, packing, documenting and tracking.
• Issue service and repair invoices, and ensure customer payments are properly received/recorded.
• Reconcile service-related inventory and buffer stock reports with internal records.
• Assist and respond to customer inquiries through walk-ins, messaging platforms, and email in a timely and professional manner.
• Monitor, record, and follow up on device repairs, returns, and replacements as part of after-sales support.

• Good communication skills in English & Bahasa Malaysia
• Candidate possesses at least a Certificate / Diploma or above
• Minimum 1 year of working experience in customer service or a related support role.
• Good communication and interpersonal skills to interact with customers in a professional and empathetic manner.
• Effective problem-solving abilities to address customer concerns and find suitable solutions quickly.
• Logical thinking skills and good stress tolerance.
• Basic technical knowledge or interest in electronic devices is an added advantage.
• Able to work independently and manage multiple tasks efficiently.

• Company Dinner
• Company Trip
• Medical Panel
• EPF SOCSO

We are an equal opportunities employer and welcome applications from all qualified candidates.

What's the Role?

We are looking for a high caliber candidate with strong business acumen to unleash your high potential, starting as Customer Service Representative. Our people come from different backgrounds with a shared dedication to high performance and consistent results.

The purpose of the role is to achieve profitable sales by providing timely and appropriate customer service and technical expertise in response to customer's needs to ensure the successful achievement of the company's objectives and growth. The role involves providing information and technical advice via telephone or e-mail on products and applications. The job holder needs to actively promote sales in cooperation with other sales channels.

Scope: Anchor job in Customer Service for Inbound, Outbound, and Customer Care Handling in an MO or Region.

• Degree in Business or related discipline
• High proficiency in English & Malay
• Team playing skills with strong customer orientation
• Strong communication and presentation skills
• Self-motivation, highly energetic, outgoing character and willingness to explore self-potential in different area
• High ambition and potential to develop your long term career at Hilti

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork and ability, regardless of your background.

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibilities from the start. You’ll enjoy a rare combination of autonomy and camaraderie, as you’ll manage your own diary while being part of a friendly team. We’ll trust you to do whatever it takes to deliver outstanding results. Go the extra mile and we’ll reward you with development and career opportunities as soon as you’re ready for the next challenge.

Human Resources Executive @ BizLink Technology

About the role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team at BizLink Technology (S.E.A) Sdn. Bhd. in Perai, Penang. As a full-time Customer Service Representative, you will be the primary point of contact for our valued customers, providing exceptional support and contributing to the overall success of our organisation.

• Respond to incoming customer inquiries via phone, email, and other communication channels in a timely and professional manner
• Assist customers with product information, order processing, and problem resolution
• Provide detailed and accurate information to customers, addressing their needs and concerns
• Collaborate with cross-functional teams to ensure seamless customer experiences
• Maintain detailed records of customer interactions and follow-up actions
• Continuously seek opportunities to improve customer satisfaction and enhance operational efficiency

• Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and helpful manner
• Strong problem-solving and critical thinking skills to handle a variety of customer inquiries and issues
• Proficient in Microsoft Office suite (Word, Excel, Outlook) and comfortable with using various customer relationship management (CRM) software
• Experience in a customer service or client-facing role, preferably in the administration and office support industry
• Ability to work in a fast-paced environment and multitask effectively
• A collaborative mindset and a genuine passion for providing exceptional customer service

• Entry level

• Full-time

• Manufacturing

• Manufacturing

Link Healthcare, a Clinigen company, is a growing pharmaceutical services company, with one clear aim: to ensure innovative medicines reach patients all over the globe.

Are you looking for the next step in your career? We're searching for a Customer Service Representative to join our regional operations team to provide high quality service to our customers across the Asia Pacific region. You'll play an integral part of delivering our ambition: a world where medicine is global by design.

Requirements

On a day to day to day basis, this role will see you:

• Respond to customer telephone/email enquiries regarding orders, service needs, product complaints, customer accounts, deliveries and back orders or direct enquiry to the appropriate person
• Process orders in a timely manner
• Support sourcing and procurement activities for requests
• Assist with stock for our orders and pick/pack orders as required
• Liaise with freight forwarders for updates on in- and out- bound stock
• Maintain temperature monitoring for our warehouse
  
  

• Excellent written and verbal English communication skills
• Completion of secondary education, diploma or tertiary qualifications preferred
• Demonstrated experience in a professional customer service environment
• Strong attention to detail
• Excellent time management ability
• Exposure to Good Distribution Practice (GDP) and Health Authority compliant environment advantageous
• Motivated and adaptable, with a proactive approach to problem solving
• Excellent team player, with a positive approach to work
• Willing and able to work from our offices at least 3 days per week in 40150
• Experience in pharmaceutical or healthcare setting advantageous.
  
  

• Competitive monthly salary
• 13th month bonus
• Performance bonus
• 20 days annual leave
• Ongoing professional development
• Hybrid Working arrangements

Overview

Create the future with Affin! You too can make a difference. We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where open minds meet and are inspired by a shared commitment to great work. You too can make a difference.

• Frontline customer service - provide frontline service to customers and deliver quality service in accordance with Bank’s internal policies.
• Back office and support - perform back office functions as well as rendering customer service support.
• Sales and deposits - contribute towards branch’s deposit growth and cross-sell Deposit / Investment / Bancassurance / Banca Takaful products.

• Financial - take proactive actions to prevent fraud and losses (internal & external).
• Deposit growth - contribute to deposit growth by soliciting new accounts.
• Cost control - assist in managing cost control for the branch as per approved budget.

• Process - perform daily branch activities in accordance with Bank’s internal policies and regulatory requirements.
• Cash handling - ensure mid-day and end-of-day cash balancing is performed in accordance with procedures and balance within reasonable time.
• Compliance - comply with individual teller/drawer limits and with Bank’s standard service times; perform daily vouchers bundling and cross-checking at end of day.
• Records and reporting - file and print daily reports, bundle vouchers, submit documents via DIS, prepare monthly reports and back office functions.
• Regulatory compliance - ensure compliance with regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS, etc.

• Customer - ensure efficient service level to meet SLA and address customer inquiries/escalations; maintain good rapport with internal and external customers; resolve complaints promptly.

• People - manage resources (annual leave, attendance) and participate in staff development, including SOJT/coaching.

• Other responsibilities - manage ad-hoc assignments, participate in CSR activities, ensure cleanliness of the bank’s premises and SSL area, and provide relief duties as required; ensure onboarding compliance for new accounts (SA/CA/FD/SDB) during relief functions.

• Learning & Growth - participate in branch events and attend training on compliance, regulatory, product knowledge, customer service and personal development; uphold AFFINBANK’s DNA and teamwork.

Note: The provided description focuses on responsibilities. Specific qualifications and prior experience are not listed in the original text.

About the job Customer Service Representative

Are you passionate about delivering exceptional service? Do you thrive in a fast-paced, dynamic environment? If so, we invite you to join us as a Customer Service Representative and be part of a high-performing team with a leading provider in the utility sector. This role is perfect for individuals eager to make a positive impact on customers lives while advancing their professional careers.

You will be the first point of contact for our customers, ensuring each interaction is positive, efficient, and memorable. From resolving issues to providing accurate information about our services, you will play a critical role in delivering exceptional customer experiences.

• Handle customer inquiries related to tariffs, usage, account status, products, and services across multiple channels (phone, email, chat).
• Provide expert advice on energy efficiency, renewable energy options, and product usage to help customers make informed decisions.

• Assist with reconnection requests, self-metering, and account updates.
• Manage auto-debit setups and bill forecasting for smooth service delivery.
• Address billing and metering issues, ensuring timely resolution and turning challenges into opportunities for improvement.
• Monitor and process inquiries and complaints to ensure adherence to service-level agreements (SLAs).

• Support reposting and manual payment postings, ensuring accuracy and efficiency.
• Handle inquiries and rescheduling requests for nationwide smart meter installations.

• Provide exceptional support during periods when SLAs are not met, going the extra mile to resolve issues efficiently.

• Experience : At least 6 months of experience in customer service or a call center role. Experience in utilities or telecommunications is a bonus. Fresh graduates are welcome to apply.
• Skills :
• Outstanding communication and interpersonal skills in Bahasa Malaysia and English.
• Excellent problem-solving abilities with a solutions-oriented mindset.
• Ability to manage high-volume calls professionally while maintaining accuracy.
• Proficiency in MS Office and CRM software.
• Availability : Willingness to work flexible shifts, including weekends and public holidays.
• Location : Willing to work at either our Kuala Lumpur or Penang branch.

We are committed to creating a supportive and rewarding work environment where your efforts are valued, and your career can thrive. With exciting opportunities for growth, professional development, and skill enhancement, this role offers the perfect platform to build your future.

• Competitive basic salary of up to RM 2,400.00.
• Health insurance coverage.
• Structured training programs to enhance your skills.
• Opportunities for career growth within the organization.

Working Location: Jalan Timur Petaling Jaya or Wisma TNB

Working Hours: 7.00am - 7.00pm (Monday to Friday) | 7.00am - 5.00pm (Saturday, Sunday and PH). Shifts include 7am-4pm, 8am-5pm, 9am-6pm, 10am-7pm.

If you’re a dedicated and results-driven individual with a passion for customer service, we’d love to hear from you! Submit your application today to take the next step in your career.