28 Implementation Specialist jobs in Malaysia

Our client is a technology service provider with offices in Singapore, Taipei, Hong Kong, Shenzhen, and Kuala Lumpur. As a trusted partner, they help clients to increase productivity through SAAS solutions and create robust workplaces by enhancing their IT networks, data security, and data storage. Their unique position in the worldwide market allows them to deliver best-in-class global products and services tailored to local needs.

Job Title: Implementation Specialist

Working Hours: 9am - 6pm (Monday to Friday)

Working Location: On-site (Rawang)

Compensation: Basic + Commission + Transport allowance

Key Responsibilties:

• Consult with customers to thoroughly understand their business processes, challenges, and  goals before architecting tailored solutions using the Work OS.
• Work closely with Account Managers to support and complement the sales process towards a successful deal, implementation of project and demos.
• Provide strategic consultation during pre-sales efforts, offering technical expertise, building proof-of-concepts, and advising on implementation approaches.
• Develop and manage comprehensive implementation plans for onboarding solutions, complex API integrations, data migrations, custom scripting, and user management.
• Recommend and design advanced solutions leveraging 's APIs, apps framework, integration plaƞorms (e.g., Zapier, Workato, Integromat) and other low-code/no-code tools to extend  capabilities
• Act as a project manager for small to medium-sized projects, ensuring timelines, customer goals, and deliverables are met.
• Advocate for customers, providing feedback to product teams to enhance functionality.
• Conduct end-user training, workshops, and webinars to empower customers and improve adoption of the platform.
• Provide specialized consultation to enterprise customers to define and implement solutions that address their unique business needs and challenges.
• Establish trusted advisory relaƟonships with clients throughout the consultative implementation process.

Job Requirements

• Bachelor's degree in a technical field (Computer Science, Engineering, or related)
• 3+ years of experience in B2B SaaS as a technical customer success / implementation manager / professional services consultant / technical project manager, preferably with experience in complex product implementation.
• Expertise in conducting effective discovery, proposing solution architectures, and delivering technical solutions for enterprise customers, ideally within the onboarding and implementation of software platforms.
• Strong knowledge of APIs (RESTful, GraphQL) and experience with integration platforms like Unito, Zapier, Integromat, or Workato.
• Ability to code in Java/ Python, familiarity with React would be advantageous
• Strong project management skills with a track record of delivering projects on time and managing multiple stakeholders.
• Excellent ability to explain complex technical concepts to non-technical stakeholders.
• Experience with SSO/SAML/AD identity authentication protocols.
• Superb verbal and written communication skills, with strong customer-facing abilities.
• Empathy, a positive attitude, and high energy are essential traits for success in this role.

• Responsible to conduct Business Requirement / Fit Gap Study for implementation, upgrade and enhancement purpose.
• Understand and document client requirements.
• Work as solution owner for the project to provide a solution and fit-gap analysis to ensure client requirements can be delivered.
• Communicate with client on a solution.
• Develop test plan, test scripts and review the testing result to ensure the system development is in accordance with the documented client requirements.
• Configured system to meet client's requirement and Malaysia statutory requirement.
• Conduct training to client user team as part of the transition.
• Ensure that functional requirements are delivered to with quality and compliant with client contract.
• Perform customer service functions by answering customer requests and questions.
• Remain engaged with the client throughout implementation, until the client is successfully running payroll solution.
• Demonstrate commitment to quality of product and service.

• Candidate must possess at least a Bachelor Degree in Computer Science / Information Technology or equivalent.
• Good understanding of HCM business process and best practice will be an added advantage.
• Good understanding in Malaysia Payroll Statutory will be an added advantage.
• Passion for quality and demonstrated high standards and accuracy of service delivery.
• Exceptional business communication skills.
• Excellent written and verbal communication.
• High-quality documentation deliver (including functional specifications).

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Key Projects

• Lead end-to-end implementation of SaaS solutions for enterprise clients.
• Manage technical integrations with cloud platforms (AWS, Azure, GCP).
• Act as the primary contact for clients, ensuring smooth onboarding and adoption.
• Work with internal teams to resolve implementation challenges and enhance customer experience.

Responsibilities

• Own the entire customer implementation lifecycle , from onboarding to ongoing support.
• Ensure integrations are delivered on time, within scope, and aligned with business needs.
• Proactively identify and address technical and operational gaps for customers.
• Facilitate customer training, workshops, and best practices for product adoption.

Must Have

• 3+ years of experience in customer success, implementation, or technical account management.
• Strong technical background (Computer Science, IT, or related field).
• Hands-on experience with software implementation and cloud technologies (AWS, Azure, GCP).
• Familiarity with project management tools (JIRA, Confluence, Trello).
• Excellent problem-solving and stakeholder management skills.

Nice-to-have

• Experience in SaaS, HR tech, or enterprise software.
• Knowledge of Agile, Scrum, or DevOps methodologies.
• Strong presentation and training capabilities.

Level / Grade

• Report to the Head of Customer Experience.

Work arrangement / Location

• Hybrid role based in KL

Location:

• Hybrid (2 days a week in the office) based in KL

Please do click the "apply" button or via our careers page below.

Role Purpose

The role of the Implementation Project Specialist is to own all aspects of implementation for customers ranging from new implementation to upgrades and other required changes once these have been discussed and agreed. The role will apply project management skills to communicate and co-ordinate on agreed activities to ensure that they are delivered on time and to a high quality. The Implementation Project Specialist will be liaising with the customer and all internal resources frequently to deliver on planned activities and will ensure that all processes are adhered to. There will also be a close relationship between this role and the Implementation Relationship Manager in order to keep updated with proposed changes and upcoming activities.

Responsibilities

• Coordinate the implementation of LSEG products for a given customer as agreed with the Relationship role.
• Coordinate all internal collaborators and resources to achieve the objective of the implementation.
• Coordinate all implementation related activities and tasks.
• Inform/agree with customers on the schedules, timelines, and any planned activities to be performed as part of an implementation.
• Distributes tasks to various teams to achieve agreed timelines, scope and costs.
• Make sure internal process is followed and keep systems record and key data up to date.
• Monitor and communicate updates on progress to key collaborators in format and method agreed.
• Holds reviews on the status of their book of business informing about the progress and potential issues.
• Chair and facilitate meetings where appropriate and distribute minutes to all project team members.
• Participate in collaborator meetings. There may be a requirement to chair the meetings on occasion.
• Ensuring project deadlines are met and escalate to relevant groups as required.
• Partner with Implementation Relationship Manager to ensure smooth delivery of customer projects.

Required Skills

• Technical skills: Hands-on computer network experience or telco network experience.
• Business level proficiency in English and Mandarin, for communication with internal and external stakeholders via call and emails.
• Proficient in spoken Cantonese (for communication with Hong Kong clients)
• Highly organized, with attention to detail
• Ability to pick up and understand processes quickly
• Strong interpersonal skills with excellent verbal and written communication
• Experience in supporting teams in the day to day running of operations, projects, customer change
• Highly pro-active and to have a sense of urgency
• Ability to effectively prioritize and execute tasks during peak periods and in a pressurized environment.
• Experience working with customers in planning and communicating an implementation type of project.
• Basic understanding of the product, technology of the project, changes they coordinate.
• Excellent customer facing engagement skills.

Desirable Skills

• Basic knowledge of LSEG product suite

If this sounds exciting, apply today This role is on blended work model, with 3 days working on the office and 2 days working remotely.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership
,
Excellence
and
Change
underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Role Purpose

The role of the Implementation Project Specialist is to own all aspects of implementation for customers ranging from new implementation to upgrades and other required changes once these have been discussed and agreed. The role will apply project management skills to communicate and co-ordinate on agreed activities to ensure that they are delivered on time and to a high quality. The Implementation Project Specialist will be liaising with the customer and all internal resources frequently to deliver on planned activities and will ensure that all processes are adhered to. There will also be a close relationship between this role and the Implementation Relationship Manager in order to keep updated with proposed changes and upcoming activities.

Responsibilities

• Coordinate the implementation of LSEG products for a given customer as agreed with the Relationship role.
• Coordinate all internal collaborators and resources to achieve the objective of the implementation.
• Coordinate all implementation related activities and tasks.
• Inform/agree with customers on the schedules, timelines, and any planned activities to be performed as part of an implementation.
• Distributes tasks to various teams to achieve agreed timelines, scope and costs.
• Make sure internal process is followed and keep systems record and key data up to date.
• Monitor and communicate updates on progress to key collaborators in format and method agreed.
• Holds reviews on the status of their book of business informing about the progress and potential issues.
• Chair and facilitate meetings where appropriate and distribute minutes to all project team members.
• Participate in collaborator meetings. There may be a requirement to chair the meetings on occasion.
• Ensuring project deadlines are met and escalate to relevant groups as required.
• Partner with Implementation Relationship Manager to ensure smooth delivery of customer projects.

Required Skills

• Technical skills: Hands-on computer network experience or telco network experience.
• Business level proficiency in English.
• Highly organized, with attention to detail
• Ability to pick up and understand processes quickly
• Strong interpersonal skills with excellent verbal and written communication
• Experience in supporting teams in the day to day running of operations, projects, customer change
• Highly pro-active and to have a sense of urgency
• Ability to effectively prioritize and execute tasks during peak periods and in a pressurized environment.
• Experience working with customers in planning and communicating an implementation type of project.
• Basic understanding of the product, technology of the project, changes they coordinate.
• Excellent customer facing engagement skills.

Desirable Skills

• Spoken proficiency in Mandarin/Cantonese is an advantage
• Basic knowledge of LSEG product suite

If this sounds exciting, apply today This role is on blended work model, with 3 days working on the office and 2 days working remotely.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership
,
Excellence
and
Change
underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Team: Professional Services – Implementation Service Desk (ISD)

Role Overview, As a User Onboarding within the ISD team, you'll guide customers through their onboarding journey

Key Responsibilities

-Proactively engage and guide users through the onboarding process

-Unblock and enable users by facilitating internal processes and managing owned tasks on their behalf

-Monitor the pipeline for upcoming projects and manage a portfolio of users to be onboarded

-Lead and coordinate automated activities, ISD Onboarding Agents, and other E-Payments experts to deliver onboarding activities and address user questions

-Drive continuous improvement of the service and own a program workstream (e.g., user communication, process improvement, data intelligence)

-Measure and report the progress status and completion of user onboarding

We're looking for enthusiastic and resilient individuals committed to going above and beyond for our customers.

Job Requirements:

• Candidate must possess at least a Diploma, bachelor's degree in any field

• At have at least 1 year of relevant IT experience for SPM and Diploma.

• Excellent communication skills in both English and Chinese languages

• Ability to quickly learn customer service software applications and customer process implementations (standard templates/processes)

• Ability to advise customers on web maintenance and have associated knowledge in Javascript and API.

• Ability to consult or educate customers effectively on advanced fixes (Eliminate render-blocking JavaScript in above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page redirects, Bundling Static Resources (JS / CSS), Use CSS Sprites, Enable Keep-Alive and more)

Overview

LSEG Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Implementation Project Specialist (Mandarin/Cantonese) role at LSEG

Get AI-powered advice on this job and more exclusive features.

The role of the Implementation Project Specialist is to own all aspects of implementation for customers ranging from new implementation to upgrades and other required changes once these have been discussed and agreed. The role will apply project management skills to communicate and co-ordinate on agreed activities to ensure that they are delivered on time and to a high quality. The Implementation Project Specialist will be liaising with the customer and all internal resources frequently to deliver on planned activities and will ensure that all processes are adhered to. There will also be a close relationship between this role and the Implementation Relationship Manager in order to keep updated with proposed changes and upcoming activities.

• Coordinate the implementation of LSEG products for a given customer as agreed with the Relationship role.
• Coordinate all internal collaborators and resources to achieve the objective of the implementation.
• Coordinate all implementation related activities and tasks.
• Inform/agree with customers on the schedules, timelines, and any planned activities to be performed as part of an implementation.
• Distributes tasks to various teams to achieve agreed timelines, scope and costs.
• Make sure internal process is followed and keep systems record and key data up to date.
• Monitor and communicate updates on progress to key collaborators in format and method agreed.
• Holds reviews on the status of their book of business informing about the progress and potential issues.
• Chair and facilitate meetings where appropriate and distribute minutes to all project team members.
• Participate in collaborator meetings. There may be a requirement to chair the meetings on occasion.
• Ensuring project deadlines are met and escalate to relevant groups as required.
• Partner with Implementation Relationship Manager to ensure smooth delivery of customer projects.

• Technical skills: Hands-on computer network experience or telco network experience.
• Business level proficiency in English and Mandarin, for communication with internal and external stakeholders via call and emails.
• Proficient in spoken Cantonese (for communication with Hong Kong clients)
• Highly organized, with attention to detail
• Ability to pick up and understand processes quickly
• Strong interpersonal skills with excellent verbal and written communication
• Experience in supporting teams in the day to day running of operations, projects, customer change
• Highly pro-active and to have a sense of urgency
• Ability to effectively prioritize and execute tasks during peak periods and in a pressurized environment.
• Experience working with customers in planning and communicating an implementation type of project.
• Basic understanding of the product, technology of the project, changes they coordinate.
• Excellent customer facing engagement skills.

• Basic knowledge of LSEG product suite

If this sounds exciting, apply today! This role is on blended work model, with 3 days working on the office and 2 days working remotely.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our values are Integrity, Partnership, Excellence and Change, underpinning our purpose and guiding our actions.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

We encourage new ideas and sustainability across our global business. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

• Entry level

• Full-time

• Information Technology

• IT Services and IT Consulting and Financial Services

Salesforce Marketing Cloud Implementation & Training Specialist

Ambition is a leading recruitment and executive search business operating across key international cities. We recruit in Technology, Banking & Financial Services, Business Support, Finance & Accounting, Human Resources, Sales & Marketing, and Supply Chain & Procurement.

With the purpose of 'Building Better Futures', we find talent for various organisations to enable business growth and help professionals pursue career opportunities by matching skills and interests with roles.

The Role

We are looking for an experienced and technically skilled Salesforce Marketing Cloud (SFMC) Implementation & Training Specialist to lead the setup and training of the Marketing Cloud platform for Ambition, focusing on implementation, configuration, and automation capabilities of Salesforce Marketing Cloud (SFMC) . This role blends technical expertise with training delivery to empower individuals and teams to effectively adopt and optimize Marketing Cloud solutions, including complex automation workflows and integrations with other platforms.

This role is part of Ambition’s SFMC setup project, supporting the company’s vision of building the best internal infrastructure for our business and employees. It is a highly valued position, as the successful candidate will play a key role in driving our critical migration journey.

Key Responsibilities

• Design, build and execute multi-channel marketing automations and email templates
• Translate business goals and requirements into effective technical solutions and customer journeys
• Deliver hands-on training to SFMC users on implementation, including account setup, configuration, data modelling, and integrations between SFMC and other platforms (Salesforce CRM, website, data warehouses etc)
• Train users on advanced features such as (but not limited to) Data Extensions, Automation Studio, Journey Builder, Email Studio, CloudPages, and Contact Builder
• Educate teams on data imports, segmentation, personalization, and triggered automation campaigns
• Guide users through real-world implementation scenarios, best practices, and troubleshooting strategies
• Develop and maintain comprehensive training materials including step-by-step guides, technical documentation, project case studies, and video tutorials
• Work cross-functionally with Marketing, Sales and IT teams to align SFMC capabilities with overall business objectives
• Stay updated with new Marketing Cloud features and recommend enhancements to the SFMC users

Requirements

• 3+ years of hands-on experience with Salesforce Marketing Cloud implementation and automation
• Deep understanding of Marketing Cloud architecture, APIs, and data modeling (including DEs, Attribute Groups, and data relationships)
• Proficiency with Journey Builder, Automation Studio, AMPscript, HTML and SQL queries
• Proven integration experience with core Salesforce platforms - Sales Cloud and Marketing Cloud
• Experience with customer journey mapping, segmentation and marketing automation
• Experience in training or enablement, especially ensuring end users proficiency
• Strong presentation, facilitation, and communication skills—both technical and non-technical
• Experience working in cross-functional teams and agile environments is a plus

Excited to bring your SFMC expertise to a high-impact project?

We’d love to hear from you. Apply today or connect with us directly at

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Information Technology and Training

Industries: Staffing and Recruiting and Technology, Information and Media

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