446 Implementation Manager jobs in Malaysia

What We're Looking For:

• Extensive experience in logistics, transportation, and supply chain operations.
• Proven track record of managing and leading teams to achieve project goals.
• A self-starter who is proactive and can take charge of complex projects.
• Strong analytical and technical abilities with a drive for high-quality results.
• Excellent communication and negotiation skills to resolve critical issues effectively.

Key Responsibilities:

• Develop and manage implementation project plans in collaboration with business units, sales, technology and management.
• Ensure global projects are effectively communicated across the company.
• Lead the development of Standard Operating Procedures.
• Conduct post-mortem assessments of project performance and success.

Qualifications:

• Bachelor's Degree in Business, Transportation, Logistics, Supply Chain Management, or related field preferred.
• Minimum 5 years of related experience, with at least 3 years in a supervisory or managerial role.
• Advanced proficiency in Microsoft Office and job-specific software applications.
• Fluency in English, proficiency in other languages is a plus.

Country Implementation Support:

• Act as the main contact between business OUHRs, Payroll Vendor local payroll team and coordinate local project activities including requirement gathering, review of data collected for vendor's system setup, UAT, Parallel testing, go-live month and stabilization period.
• Ensure OUHR and Vendor Payroll Local team deliverables, and timelines are being met.
• Coordinate the first level of issues are being resolved and when it is escalated to ensure that it reported to the Global Payroll Project Manager to managed it on the central level.

Project Execution:

• Drive the execution of implementation phases on the Local level: Discovery, Configuration, Testing (UAT, Parallel Run), and Go-Live.
• Monitor progress of each country's implementation and escalate risks or delays to the Global Payroll Project Manager which will be highlight to the central stakeholders and leadership.
• Support the vendor and OUHR in data validation, system configuration, and payroll output review such as joining calls to bridge the vendor and the OUHR.

Stakeholder Engagement:

• Facilitate communication between central and local stakeholders, including vendors, OUHR, IT, Finance team (for SAP S4/HANA), Workday support and integration team.
• Conduct regular check-ins with OUHR to track readiness and resolve issues.
• Support change management and training efforts for local users.

Quality Assurance:

• Ensure completeness and accuracy of requirement documentation, test cases, and sign-off forms.
• Review and validate payroll outputs, reports, and pay slips during parallel runs.
• Coordinate Go/No-Go decisions with OUHR, Vendors and central stakeholders.

Governance and Reporting:

• Maintain project logs, risk registers, and implementation trackers together with the vendor on the assigned business units.
• Provide regular updates to the Global Payroll Project Manager on country-level progress and issues.
• Ensure compliance with project governance, documentation standards, and sign-off protocols.

Education/Qualification:

• Bachelor's degree in human resources, Business Administration, Accounting, or a related field.

Experience:

• Minimum 5 years of experience in payroll operations, HRIS implementation, or project coordination.
• Proven experience supporting multi-country payroll implementations, preferably in Southeast Asia or APAC.
• Familiarity with Workday, SAP S/4HANA, and third-party payroll vendors

Technical Skills:

• Strong understanding of payroll processes, statutory compliance, and reporting requirements.
• Experience in data validation, system configuration, and UAT/parallel run coordination.
• Ability to interpret and troubleshoot payroll outputs and reports.

Project & Coordination Skills:

• Skilled in managing project timelines, deliverables, and stakeholder communications.
• Ability to coordinate across central and local teams, including vendors and internal departments.
• Experience in handling escalations and ensuring timely resolution of implementation issues.

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage multiple country rollouts simultaneously.
• Comfortable working in a fast-paced, cross-cultural environment.
• Project Management certification (e.g., PMP, CAPM) is an advantage.

Job Type: Contract

Pay: RM15, RM17,000.00 per month

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Meal allowance
• Vision insurance
• Work from home

Application Question(s):

• Do you have experience in global project implementation?
• Do you have experience in UAT?
• Do you have experience in SAP HANA?
• Do you have experience in Workday?

Experience:

• payroll operations: 5 years (Required)

Work Location: In person

JOB DESCRIPTION

Technical Implementation Manager

Business Unit/Function: Added Value Payment Solutions

Reports to: Project Director - AVPS

Location: Kuala Lumpur - Malaysia

Job type: Permanent

Workload: 100%

Nature and aim of the position

As a Technical Implementation Manager, you are responsible for developing & implementing Card Payment related initiatives and projects from concept through implementation.

Main duties and responsibilities

• Provide technical leadership for project development & rollout
• Provide technical consulting services and support to commercial managers and pre-sales teams in new business opportunities and development of new markets
• Maintain front-end implementation standards during the implementation
• Technical lead implementation (need to be hands-on), and ensure its on-time delivery and within IT budget
• Interface with Implementation team and project stakeholders to ensure smooth implementation of products and services in the country
• Regional Support Functions
• Provide technical guidance and know-how to In-country Implementation team on both implementation issues and ongoing problem resolution
• Ensure regular knowledge transfer & conduct technical training to in-country Implementation team staff, partners, and vendors, when required
• Technical Planning
• Plan forward with country sales team and Implementation team for upcoming in-Country and regional implementations
• Work with the Commercial Team & Pre-sales team to design and roll out key IT projects and strategies
• Documentation & Knowledge Sharing: Create and maintain clear technical documentation, integration guides, and best practices. Contribute to the internal knowledge base.

Reporting and collaboration

• The holder of the position reports to Project Director for Added Value Payment Solution in Global Blue.
• The holder of the position collaborates with the Solution Architect, Solution Consultations, Project Managers, Commercial team, Pre-sales team, Software Engineering.

Key competencies

• Minimum 7 years of practical experience in IT Project Management, preferably in Card Payment industry

• Working knowledge in:

• Credit Card Transaction Processing
• ISO8583
• EMV and Triple DES implementation
• EDC terminals, retail/hotel integrated POS is preferred

• Middleware Integration, API

• Past working experience in integrating payment with Hotel Property Management Systems and/or Retail Point-of-sales is a major plus

• Past working experience in international/multicultural environment is an added advantage

Preferable skills and competencies

• Demonstrates strategic thinking with an entrepreneurial spirit
• Analytical and problem-solving skills
• Demonstrates a strong customer orientation - actively seeks innovative ways to improve processes, and user experience
• Ability to collect, clarify, and translate business requirements into documentation and conceptual design
• Excellent verbal and written communication skills
• Excellent presentation skills and an ability to engage audiences
• Ability to effectively collaborate with others to reach mutually agreeable outcomes
• Ability to work independently as well as with a team
• Effective time management skills and ability to meet deadlines
• Possess a "can do" attitude and positive outlook, minimizing negative behaviours
• Ability to communicate effectively in a multicultural, multinational environment and mobilize cross-functional high-performance teams
• Be prepared to travel regionally, and willing to work outside office hours
• Fluent in English
• ability to speak Mandarin and write in Chinese is a plus

Education and qualifications

• Computer Science or Engineering degree or relevant work experience
• Project management skills is a must

Job Requirements:

1. Education & Certification:
2. Bachelor's degree in Information Technology, Computer Science, or related field.
3. Project Management certification is preferred.
4. IT certifications (ITIL, CCNA, AWS Solutions Architect) are a plus.
5. Experience:
6. 7+ years of experience in IT infrastructure, with at least 3 years in management.
7. Proven experience leading IT infrastructure projects, including cloud, networking, and specific IT project
8. Skills & Abilities:
9. Strong project management skills, with experience leading teams and managing multiple projects.
10. Solid understanding of IT infrastructure technologies (networking, servers, cloud computing)
11. Excellent communication and problem-solving skills.
12. Other Qualities:
13. Willing to work outstation, outside the Klang Valley area as needed.
14. Ability to work in a fast-paced environment and adapt to changing priorities.
15. High attention to detail and strong organizational skills

Key Responsibilities:

1. Project Management:
2. Lead end-to-end IT infrastructure projects (networks, servers, storage, cloud, etc.), including the company's
   e-Tanah system
   project.
3. Develop detailed project plans, ensuring alignment with company goals and project-specific needs, particularly for the e-Tanah system.
4. Monitor and control project performance, resolving issues to ensure timely delivery.
5. Report progress and status to stakeholders.
6. Team Leadership:
7. Supervise and mentor the implementation team, ensuring effective contribution to the success of the company's e-Tanah system.
8. Provide leadership and guidance on best practices and company policies.
9. Stakeholder Collaboration:
10. Work closely with internal teams (development, security, operations) and external vendors to ensure successful deployment of the e-Tanah system.
11. Communicate with clients and stakeholders to meet e-Tanah system requirement.
12. Technical Expertise:
13. Ensure that the implemented solutions for the e-Tanah system, meet architectural and security standards.
14. Provide technical leadership on the selection, design, and deployment of IT infrastructure technologies related to the e-Tanah system and other projects.
15. Resource Management:
16. Allocate resources efficiently for multiple concurrent projects, with a particular focus on the critical e-Tanah system.
17. Ensure the delivery of projects within the defined scope, budget, and timeline.
18. Compliance & Documentation:
19. Ensure the e-Tanah system, comply with relevant regulatory, security, and compliance standards.
20. Maintain detailed documentation of all implementations, configurations, and processes, especially for the e-Tanah system.

Unique Skill Sets for Ai Driven CRM Implementation Manager (Cross-Industry)

Low-Code/No-Code CRM Customization: Expert in configuring CRMs without core development (e.g., form builder, conditional logic, automation flows, UI/UX customization). Enables rapid deployment for different industries without traditional dev cycles.

API-Based System Integration: End-to-end knowledge of REST/SOAP API integration with third-party systems like Payment gateways, Telephony, Messaging tools, and ERPs.

Multi-Industry CRM Process Design: Can design CRM workflows tailored to various industry use-cases like Sales Pipeline, Customer Support, Field Service Management, Billing, and KYC.

Cross-Platform Omnichannel Enablement: Experience in integrating and managing communication across Email, WhatsApp, SMS, Voice, and Webchat for seamless customer experience.

Data Privacy & User Role-Based Access Setup: Advanced control over access rights, user restrictions, masking of sensitive data, and compliance with GDPR/PDPA standards.

Dynamic Reporting & Dashboard Setup: Designing industry-specific dashboards including sales metrics, SLA compliance, customer engagement, and operational KPIs.

Workflow Automation Across Departments: Building automated workflows for sales, operations, finance, and support to streamline task assignments, reminders, and escalations.

CRM Scalability & Instance Management: Managing multi-instance architecture with custom client branding and configurations, ideal for franchises or segmented business units.

Project & Change Management: Skilled in phased implementation, agile sprint planning, adoption tracking, and change management.

Training, Documentation & SOP Building: Creates user guides, SOPs, and delivers training across technical and non-technical teams to ensure successful CRM adoption.

Unique & Specialized Job Titles:

1. Digital CRM Transformation Manager

2. AI-Driven CRM Implementation Architect

3. Integrated Systems and CRM Solutions Lead

4. Business Process Automation & CRM Strategist

5. CRM Operations Intelligence Manager

6. Omnichannel CRM Optimization Specialist

7. Enterprise CRM Integration & Delivery Lead

8. Low-Code CRM Platform Strategist

9. AI & Data-Driven CRM Consultant

10. Customer Engagement Systems Architect

Job Type: Full-time

Pay: RM6,500.00 per month

Work Location: In person

Low-Code/No-Code CRM Customization: Expert in configuring CRMs without core development (e.g., form builder, conditional logic, automation flows, UI/UX customization). Enables rapid deployment for different industries without traditional dev cycles.

API-Based System Integration: End-to-end knowledge of REST/SOAP API integration with third-party systems like Payment gateways, Telephony, Messaging tools, and ERPs.

Multi-Industry CRM Process Design: Can design CRM workflows tailored to various industry use-cases like Sales Pipeline, Customer Support, Field Service Management, Billing, and KYC.

Cross-Platform Omnichannel Enablement: Experience in integrating and managing communication across Email, WhatsApp, SMS, Voice, and Webchat for seamless customer experience.

Data Privacy & User Role-Based Access Setup: Advanced control over access rights, user restrictions, masking of sensitive data, and compliance with GDPR/PDPA standards.

Dynamic Reporting & Dashboard Setup: Designing industry-specific dashboards including sales metrics, SLA compliance, customer engagement, and operational KPIs.

Workflow Automation Across Departments: Building automated workflows for sales, operations, finance, and support to streamline task assignments, reminders, and escalations.

CRM Scalability & Instance Management: Managing multi-instance architecture with custom client branding and configurations, ideal for franchises or segmented business units.

Project & Change Management: Skilled in phased implementation, agile sprint planning, adoption tracking, and change management.

Training, Documentation & SOP Building: Creates user guides, SOPs, and delivers training across technical and non-technical teams to ensure successful CRM adoption.

Unique & Specialized Job Titles:

Digital CRM Transformation Manager

AI-Driven CRM Implementation Architect

Integrated Systems and CRM Solutions Lead

Business Process Automation & CRM Strategist

CRM Operations Intelligence Manager

Omnichannel CRM Optimization Specialist

Enterprise CRM Integration & Delivery Lead

Low-Code CRM Platform Strategist

AI & Data-Driven CRM Consultant

10.   Customer Engagement Systems Architect

Interested in the Fintech industry? Are you a great sales and marketing person? Do you like to communicate via email and to talk to clients via video or in person? Want to be able to work remotely from the comforts of your own home? Would you like to play a part in this rapidly evolving industry?

• Handle inbound emails and other methods of communication (e.g. call) with new prospects and existing customers to maximize new sales opportunities and renewals
• Seek to understand customers' business challenges, showcase FNN products and advise on the marketing solutions to address customer needs
• Work efficiently and independently, delivering good results against key performance indicators (productivity and deal volume), driving new business, as well as maintaining excellent business relationship and fostering your account base
• Gathering, implementing and monitoring Media Assets (Banners, Content Booking, Content Campaigns) in 5 different countries/markets/time zones
• Following up on material and keeping the overview of several campaigns simultaneously
• Sending and Creating campaign metrics and do follow-ups
• Work closely with sales leaders to curate proposals and offers to effectively convert prospects to clients
• Accurately record prospect information clearly and concisely in all relevant systems

• Minimum 1 year of work experience in media house, marketing or advertising agencies
• In-depth knowledge of online and content marketing
• Ability to speak and write in English fluently

• Proven B2B sales experience
• Excellent Digital Marketing Knowledge
• Great desire to learn, remain knowledgeable about the fintech industry and digital marketing products
• Excellent communication and presentation skills with the ability to comfortably communicate with customers in a clear manner to influence outcome
• Proactive, can-do attitude with a passion for sales and marketing
• Strong organizational skills and ability to collaborate across organizational teams
• Familiarity with Customer Relationship Management (CRM) tool like HubSpot or similar
• Proficiency with word and spreadsheet software

Interested in the Fintech industry? Are you a great sales and marketing person? Do you like to communicate via email and to talk to clients via video or in person? Want to be able to work remotely from the comforts of your own home? Would you like to play a part in this rapidly evolving industry?

• Handle inbound emails and other methods of communication (e.g. call) with new prospects and existing customers to maximize new sales opportunities and renewals
• Seek to understand customers' business challenges, showcase FNN products and advise on the marketing solutions to address customer needs
• Work efficiently and independently, delivering good results against key performance indicators (productivity and deal volume), driving new business, as well as maintaining excellent business relationship and fostering your account base
• Gathering, implementing and monitoring Media Assets (Banners, Content Booking, Content Campaigns) in 5 different countries/markets/time zones
• Following up on material and keeping the overview of several campaigns simultaneously
• Sending and Creating campaign metrics and do follow-ups
• Work closely with sales leaders to curate proposals and offers to effectively convert prospects to clients
• Accurately record prospect information clearly and concisely in all relevant systems

• Minimum 1 year of work experience in media house, marketing or advertising agencies
• In-depth knowledge of online and content marketing
• Ability to speak and write in English fluently

• Proven B2B sales experience
• Excellent Digital Marketing Knowledge
• Great desire to learn, remain knowledgeable about the fintech industry and digital marketing products
• Excellent communication and presentation skills with the ability to comfortably communicate with customers in a clear manner to influence outcome
• Proactive, can-do attitude with a passion for sales and marketing
• Strong organizational skills and ability to collaborate across organizational teams
• Familiarity with Customer Relationship Management (CRM) tool like HubSpot or similar
• Proficiency with word and spreadsheet software

Interested in the Fintech industry? Are you a great sales and marketing person? Do you like to communicate via email and to talk to clients via video or in person? Want to be able to work remotely from the comforts of your own home? Would you like to play a part in this rapidly evolving industry?

• Handle inbound emails and other methods of communication (e.g. call) with new prospects and existing customers to maximize new sales opportunities and renewals
• Seek to understand customers' business challenges, showcase FNN products and advise on the marketing solutions to address customer needs
• Work efficiently and independently, delivering good results against key performance indicators (productivity and deal volume), driving new business, as well as maintaining excellent business relationship and fostering your account base
• Gathering, implementing and monitoring Media Assets (Banners, Content Booking, Content Campaigns) in 5 different countries/markets/time zones
• Following up on material and keeping the overview of several campaigns simultaneously
• Sending and Creating campaign metrics and do follow-ups
• Work closely with sales leaders to curate proposals and offers to effectively convert prospects to clients
• Accurately record prospect information clearly and concisely in all relevant systems

• Minimum 1 year of work experience in media house, marketing or advertising agencies
• In-depth knowledge of online and content marketing
• Ability to speak and write in English fluently

• Proven B2B sales experience
• Excellent Digital Marketing Knowledge
• Great desire to learn, remain knowledgeable about the fintech industry and digital marketing products
• Excellent communication and presentation skills with the ability to comfortably communicate with customers in a clear manner to influence outcome
• Proactive, can-do attitude with a passion for sales and marketing
• Strong organizational skills and ability to collaborate across organizational teams
• Familiarity with Customer Relationship Management (CRM) tool like HubSpot or similar
• Proficiency with word and spreadsheet software