458 Implementation Engineer jobs in Malaysia

IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.

Title:
Engineer Network Services Implementation - APAC

Department:
Network-Operations

Reporting to
: Senior Manager, Implementation – Network Services APAC

Office Location
: Kuala Lumpur, Malaysia

Role Type
: Hybrid, Full Time

Job Responsibilities
Summary:

• Responsible to design, implement and configure IP, TDM and SIP related Network solutions to enable service outcome as expected for the solution build.
• Work with Project Management and internal teams as integral team to support IPC data/voice service delivery for customers and involve in coding routines for testing and automation.
• Maintain up to date on documentation related to implementation design as part of Project life-cycle management.

Areas of Responsibility

• Manage IP deliverables covering Ethernet L2/L3, Optical and SIP based network solution.
• Proficient in the Configuration, Implementation and Testing phases of Ethernet and Optical equipment to ensure service working as per expected on solution build and outcome.
• Proactively and accurately update all Test-and-Turn-up (TNT) tasks in the IPC documentation database, (Metasolv) ensuring all service information and schematics are correctly input and verified accordingly to solution implemented.
• Work with project team and assist with technical advice on the solution relating to implementation and testing.
• Address service delivery issues impacting TNT to the team management.
• Work with customer to conduct service test and activation, resolve technical interconnection issues to enable service success.
• Being an integral part of the team that strives towards achieving best business practice for the company.
• Work with cross functional teams both internal and external to manage dependencies to ensure project delivery
• Ability to document processes with a view to owning processes and procedure.
• Adaptive to project timelines in the service implementation and change, may require working on weekend subject to project progress.
• Tasks may include coding routine for Hosting and DevOps automation.
• To report weekly on all project progress and status to management,

Experience and Skills Requirements:

• Tertiary education, in a Network technology-based subject,
• Network professional certification CCNP and above or equivalent is desirable.
• At least 5 years' of experience in Telecommunication field with extensive knowledge in a wide portfolio of technology and products across IP, SIP, SDH, Optical DWDM and TDM platforms
• At least 3 years' of experience in Hosting and DevOps related role is desirable.
• Ability to work as an individual contributor and team player. Role requires to interact and working closely with cross functional teams both internal and external to meet delivery objectives.
• Resourceful and good initiative in resolving complex issues relating to role support.
• Absolute proactive approach to network design forethought and planning.
• Previous experience providing services to customer within the financial services industry
• Possess the ability to self-manage, work within a regionally diverse team
• Exceptional written and verbal communication skills
• Strong understanding of Service Management, ITIL certification is desirable.
• Strong attention to detail and follow-through is required

What's in It for You?
At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.

In addition to a collaborative, high-performing team environment, we're pleased to offer benefits including:

• Health Insurance Plan
• Group Term Life Insurance Plan
• Flexible PTO plus Public Holidays
• Additional Time off for Charity Work and Volunteering
• Global Tuition Reimbursement
• Global Certification Bonus Program
• Access to our E-Learning Platform – IPC University & LinkedIn Learning
• Structured Onboarding Program and Peer Mentor Support
• Enhanced Parental Leave
• Global Wellness Program
• Employee Referral Program

Further information about your benefits will be provided during your onboarding process.

Additional Information:
At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.

Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.

You can explore more about our culture, offerings and commitment on and

IPC's Work Culture:
The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.

Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.

We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.

The role of the implementation engineer is to provide implementation support to clients while ensuring customer satisfaction with minimal supervision. Very keen to learn advanced Way4 product features and benefits, product direction and overall Way4 solutions.

Responsibilities

• Responsible for preparing and customizing Way4 application following project specific requirement. This may include gathering client requirements, writing custom and standard program requests, setting up Way4 system and business parameters, and testing.
• Develop and maintain knowledge of product, integration, applications and services of the company and its competitors.
• Perform installation and configuration of OpenWay software at client sites; provide on-site training to clients; perform trouble shooting and bug fixing
• Be part of the project team responsible for all project management and technical matters pertaining to the project
• Be resourceful and able to apply alternatives in addressing project and support issues

Qualifications

• With 3-5 years of working experience as a consultant to internal or external customers for senior role and 1-2 years or fresh graduates for associate roles.
• Graduate in Computer Science or Engineering
• Preferably with IT and or payment industry background
• Possess a strong analytical and logical thinking
• Willing to travel overseas
• Very good understanding of Java, Oracle database architecture and technology; knowledge of PL/SQL and Oracle DBA activities is a plus
• Good understanding of UNIX; ability to manage LINUX virtual machines is a plus.
• Fresh graduates are also encouraged to apply

Company Summary:

OpenWay is the best-in-class provider of digital payment software solutions, and the best cloud payment systems provider as rated by Aite and Gartner. OpenWay is a strategic partner of tier 1/2 banks and processors, fintech startups, and other leading payment players around the globe. Among them are Nexi and Finaro in Europe, Comdata and Banesco in Americas, Lotte and JACCS in Asia, Network Int. and Equity Bank Group in MENA, and Ampol in Australia. OpenWay's Way4 software platform ensures a superb customer payment experience for card issuing, merchant acquiring, transaction switching, and digital wallets. With its flexibility and scalability backed by an experienced global team, Way4 empowers quick innovations and secures leadership for OpenWay clients worldwide.

Benefits:

• Corporate health insurance - Travel insurance - Health care Allowance - Per diem - Referral Allowance - Winter Allowance - Bonus based on Company and Individual Performance - Company Outing with All Asia Colleagues - International Experiences

AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analyzing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This frees up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.

Sell the next wave of highly demanded solutions.

Responsibilities
:

• Responsible for the installation, deployment, commissioning and delivery of the intelligent seat system;
• Before implementation, understand the customer's hardware and software and network environment, and participate in the development of deployment plans;
• During the implementation process, stay at the customer site, be responsible for deployment, and coordinate product R & D resources within the company to solve problems, ensuring project smooth and timely golive;
• After golive, be responsible for handling the customer's needs and issues, and regularly inspect systmen on customer's site;

Requirements
:

• Proficient in using Linux system, capable of writing shell or Python scripts, with more than 2 years of working experience;
• Proficient in ping telnet and other network commands, good at troubleshooting network problems, familiar with common database operations;
• Familiar with k8s, able to skilfully deploy services using docker;
• Have the ability to install the Linux operating system on the server from 0 to 1, configure the network, and complete software deployment and troubleshooting;
• Have used Public Cloud, have used physical servers, and understand Data Center;
• Active thinking, clear logic, good at thinking and abstraction, with good communication and expression skills;
• Systematic problem-solving methods, strong sense of responsibility and self-driven continuous learning, with good coordination and stress resistance;

Position:
Implementation Engineer – HPE Networking & Aruba Wireless Solutions

Location:
Malaysia

Department:
Engineering / Professional Services

Reporting to:
Project Manager / Technical Lead

Role Overview

We are seeking an experienced
Implementation Engineer
specializing in
HPE Networking and Aruba Wireless Solutions
to join our Malaysia delivery team. The successful candidate will be responsible for the end-to-end implementation, configuration, and support of enterprise network and wireless solutions for our clients across multiple industries, ensuring timely project delivery and adherence to best practices.

Key Responsibilities

• Lead the
  implementation, configuration, and deployment
  of HPE networking products (switches, routers, firewalls) and Aruba wireless solutions (controllers, APs, ClearPass, AirWave/Aruba Central).
• Perform
  site surveys, network design validation, and wireless coverage planning
  .
• Carry out
  installation, integration, testing, and handover
  of network and wireless infrastructure.
• Troubleshoot and resolve technical issues during implementation and post-deployment phases.
• Work closely with project managers, solution architects, and clients to ensure project requirements are met.
• Prepare
  technical documentation
  including design diagrams, test plans, as-built documentation, and user guides.
• Conduct
  knowledge transfer and training
  for client technical teams.
• Ensure compliance with
  industry standards, security policies, and safety guidelines
  .
• Provide
  Level 2/3 support
  for escalated issues in HPE/Aruba environments.
• Stay up to date with HPE/Aruba product updates, certifications, and emerging networking technologies.

Requirements

• Education:
  Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline. Equivalent work experience may be considered.
• Certifications (preferred):
• HPE ASE/ATP in Networking Solutions.
• Aruba Certified Implementation Professional (ACIP) or higher (ACMX desirable).
• CCNP/Equivalent in networking is an added advantage.
• Experience:
• Minimum
  3–5 years
  hands-on experience in implementing enterprise network and wireless solutions.
• Proven expertise with
  HPE switches (ArubaOS-CX), Aruba WLAN (controllers & APs)
  , and associated tools (AirWave, Aruba Central, ClearPass).
• Strong troubleshooting skills across L2/L3 switching, routing, VLANs, wireless coverage, authentication, and security.
• Skills:
• Solid knowledge of TCP/IP, DHCP, DNS, SNMP, and wireless security protocols (WPA2/3, 802.1X).
• Familiarity with network monitoring and management platforms.
• Strong communication and client-facing skills.
• Ability to work independently and as part of a project team.

Other Information

• Travel:
  May be required to travel within Malaysia and occasionally across ASEAN for project delivery.
• Employment Type:
  Full-time, permanent.
• Remuneration:
  Competitive salary package, commensurate with experience and certifications.

Join to apply for the Implementation Engineer | SEA role at Harrison.ai

As a Customer Deployment Engineer at Harrison.ai you will be responsible for ensuring that our clients, partners, and internal teams receive the best implementation and support experience for the use and integration of our products.

This position will provide onsite and remote installation and configuration activities plus remote support, troubleshooting and issue resolution. You will play a key role in delivering great customer experiences through a successful implementation and followed up with responsive support that enables customers to maximise the use of the Annalise Enterprise solutions.

• Implement all Harrison.ai solutions as part of the project managed implementation team. This includes software installation, configuration, and system testing.
• Communicate and liaise with the customer and internal teams for detailing project requirements.
• Plan and train customer staff in the support of Harrison.ai solutions
• Remotely build, configure, and manage Ubuntu Linux enterprise systems
• Work with various healthcare industry vendor partners to create and maintain integrations required for our customer base
• Maintain and assist managing test environments for problem replication
• Deliver effective and high-quality technical support (Level 2 and 3) to our growing customer base, delivering solutions to both technical and non-technical end users.
• Provide remote support, troubleshooting, and issue resolution for Harrison.ai customers and the Harrison.ai sales team to facilitate the successful use of our products.
• Troubleshoot and diagnose customer issues using a variety of resources, including documentation, knowledgebase articles, known issues list, and the wider technical teams via email/phone/chat.
• Own and manage customer cases and customer expectations effectively and professionally.
• Independently deliver great customer experiences by providing responsive support to difficult technical projects or tasks/issues
• Manage escalation to Level 4 support when required by taking ownership of technical issues and working with our development group to resolve more advanced issues
• Document troubleshooting and problem resolution steps including root cause analysis
• Act as technical expert within the region: work cross-functionally within the organisation, assisting sales and pre-sales with proposals, and preparing equipment for trade shows and client demonstrations
• Ensure all work is clearly documented in line with organisational policies and regulatory guidelines in a timely manner
• Work effectively with colleagues and customers by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.
• Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.
• Drive continuous improvement of current delivery and support framework, systems and processes
• Adhere to all HIPAA, PHI, ISO and all appropriate regulatory guidelines.

• Experience and/or knowledge of case management (Salesforce Service Cloud, Jira) and knowledge base tools (Confluence, SharePoint)
• Familiarity with systems such as AWS and VMWare (certifications preferable)
• Previous experience in roles such as System Admin or Infrastructure Engineer
• Experience in healthcare informatics and/or medical imaging informatics technologies
• Experience with installing and maintaining Linux operating systems
• Experience with configuration and scripting (bash or python)
• Knowledge of DNS, TCP/IP and other networking concepts
• Experience with healthcare information protocols, standards, and systems (e.g., HL7, DICOM, PACS, EHR, and RIS)
• Willingness to travelling up to 25% of the year

• Experience with healthcare workflow engines (e.g., Nextgen Connect)
• Experience with containerisation platforms (e.g., Docker, Kubernetes)
• Strong customer engagement and relationship building skills
• Demonstrated strong organisational, analytical, and decision-making skills
• Ability to work on multiple concurrent tasks/activities and meet customer expectations
• Able to work independently, with a self-starter attitude, and as part of a wider team

We’re pioneering AI technologies that help raise the standard of healthcare for millions of people every day.

Well-funded and global, backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital and Horizons Ventures. Harrison.ai’s total capital raised to date exceeds US$240 million.

Work with a bunch of awesome, genuine people who are passionate about what they do.

Flexible and remote-friendly working

Make a real impact. You won’t be another ‘cog in the wheel’ here. We give full trust and autonomy for you to be heard, to work on the big hairy projects – and to make a real difference.

Grow your career with us. We’re big believers in lifelong learning. You’ll be given a $000 personal L&D budget, plus opportunities for internal mobility to grow your career.

Market-leading parental support including 16 weeks gender-neutral paid parental leave and 10,000 support for egg or sperm freezing.

What We’re About

We’re problem solvers, redefining what’s possible in healthcare through AI Technology. Our mission is to urgently scale global healthcare capacity, using AI automation to elevate the care clinicians can provide. The end goal is to raise the standard of healthcare for millions of patients every day.

Yes, we’re a technology company and yes, we’re leveraging the latest AI technologies, but people are at the heart of everything we do.

Since 2019, Harrison.ai and its ventures have scaled rapidly to 200+ employees worldwide with Harrison.ai’s total capital raised to date exceeding US$240 million Our AI software has helped to create more lives through IVF, as well as enabling faster, more accurate diagnosis of medical images via our Annalise.ai suite of products. Soon, we’ll be helping with early cancer detection in pathology through our newest joint venture, Franklin.ai.

A role with Harrison.ai means you’ll be a part of our unique model – giving you access and opportunity to do impactful work across a range of healthcare domains.

Help us shape the future of AI in healthcare. And most importantly, help us make a real difference in people’s lives.

What’s next?

If you’re inspired by what we’re up to, please apply now and we’ll be in touch soon.

We are proud to be an Equal Opportunity Employer. Diversity’s not a buzzword here, it’s in our DNA. Diverse perspectives shape our culture and make our work better. We’re committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.

Why join us?

Do work that matters. We’re pioneering AI technologies that help raise the standard of healthcare for millions of people every day.

Well-funded and global, backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital and Horizons Ventures. Harrison.ai’s total capital raised to date exceeds US$240 million.

Work with a bunch of awesome, genuine people who are passionate about what they do.

Flexible and remote-friendly working

Make a real impact. You won’t be another ‘cog in the wheel’ here. We give full trust and autonomy for you to be heard, to work on the big hairy projects – and to make a real difference.

Grow your career with us. We’re big believers in lifelong learning. You’ll be given a $000 personal L&D budget, plus opportunities for internal mobility to grow your career.

Market-leading parental support including 16 weeks gender-neutral paid parental leave and 10,000 support for egg or sperm freezing.

As a Customer Deployment Engineer at Harrison.ai you will be responsible for ensuring that our clients, partners, and internal teams receive the best implementation and support experience for the use and integration of our products.

This position will provide onsite and remote installation and configuration activities plus remote support, troubleshooting and issue resolution. You will play a key role in delivering great customer experiences through a successful implementation and followed up with responsive support that enables customers to maximise the use of the Annalise Enterprise solutions.

What you'll do:

• Implement all Harrison.ai solutions as part of the project managed implementation team. This includes software installation, configuration, and system testing.

• Communicate and liaise with the customer and internal teams for detailing project requirements.

• Plan and train customer staff in the support of Harrison.ai solutions

• Remotely build, configure, and manage Ubuntu Linux enterprise systems

• Work with various healthcare industry vendor partners to create and maintain integrations required for our customer base

• Maintain and assist managing test environments for problem replication

• Deliver effective and high-quality technical support (Level 2 and 3) to our growing customer base, delivering solutions to both technical and non-technical end users.

• Provide remote support, troubleshooting, and issue resolution for Harrison.ai customers and the Harrison.ai sales team to facilitate the successful use of our products.

• Troubleshoot and diagnose customer issues using a variety of resources, including documentation, knowledgebase articles, known issues list, and the wider technical teams via email/phone/chat.

• Own and manage customer cases and customer expectations effectively and professionally.

• Independently deliver great customer experiences by providing responsive support to difficult technical projects or tasks/issues

• Manage escalation to Level 4 support when required by taking ownership of technical issues and working with our development group to resolve more advanced issues

• Document troubleshooting and problem resolution steps including root cause analysis

• Act as technical expert within the region: work cross-functionally within the organisation, assisting sales and pre-sales with proposals, and preparing equipment for trade shows and client demonstrations

• Ensure all work is clearly documented in line with organisational policies and regulatory guidelines in a timely manner

• Work effectively with colleagues and customers by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.

• Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.

• Drive continuous improvement of current delivery and support framework, systems and processes

• Adhere to all HIPAA, PHI, ISO and all appropriate regulatory guidelines.

What you bring:

• Experience and/or knowledge of case management (Salesforce Service Cloud, Jira) and knowledge base tools (Confluence, SharePoint)

• Familiarity with systems such as AWS and VMWare (certifications preferable)

• Previous experience in roles such as System Admin or Infrastructure Engineer

• Experience in healthcare informatics and/or medical imaging informatics technologies

• Experience with installing and maintaining Linux operating systems

• Experience with configuration and scripting (bash or python)

• Knowledge of DNS, TCP/IP and other networking concepts

• Experience with healthcare information protocols, standards, and systems, (e.g., HL7, DICOM, PACS, EHR, and RIS)

• Willingness to travelling up to 25% of the year.

Nice to have (but not essential):

• Experience with healthcare workflow engines (e.g., Nextgen Connect)

• Experience with containerisation platforms (e.g., Docker, Kubernetes)

• Strong customer engagement and relationship building skills

• Demonstrated strong organisational, analytical, and decision-making skills

• Ability to work on multiple concurrent tasks/activities and meet customer expectations

• Able to work independently, with a self-starter attitude, and as part of a wider team

We're problem solvers, redefining what’s possible in healthcare through AI Technology.Our mission is to urgently scale global healthcare capacity, using AI automation to elevate the care clinicians can provide. The end goal is to raise the standard of healthcare for millions of patients every day.

Yes, we’re a technology company and yes, we’re leveraging the latest AI technologies, but people are at the heart of everything we do.

Since 2019, Harrison.ai and its ventures have scaled rapidly to 200+ employees worldwide with Harrison.ai’s total capital raised to date exceeding US$240 milli n. Our AI software has helped to create more lives through IVF, as well as enabling faster, more accurate diagnosis of medical images via our Annalise.ai suite of products. Soon, we’ll be helping with early cancer detection in pathology through our newest joint venture, Franklin.ai.

And we’re just getting started.

A role with Harrison.ai means you’ll be a part of our unique model – giving you access and opportunity to do impactful work across a range of healthcare domains.

Help us shape the future of AI in healthcare. And most importantly, help us make a real difference in people’s lives.

If you’re inspired by what we're up to, please apply now and we'll be in touch soon.

We are proud to be an Equal Opportunity Employer. Diversity’s not a buzzword here, it’s in our DNA. Diverse perspectives shape our culture and make our work better. We’re committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and more, visit .

Based in Malaysia, the Implementation Engineer manages providing ideal technical solutions for our clients. Working along with the OSMs(Onboarding Success Managers) , this role designs technical implementation plans and proceeds integrations in the post-sale phase. This role should have a certain technology background, able to resolve complex integrations and answer clients’ technical questions. Besides, this role also should be able to provide technical consulting service for prospects in the pre-sale phase, collaborating with Sales.

• Be familiar with company's products and solutions
• Communicate with clients’ tech teams, proceeding clients’ technical integrations withimpact.com
• Troubleshooting during technical integrations
• Collaborate with Onboarding Project Managers pushing forward clients’ onboarding projects

• 1-3 years experience supporting SaaS products
• Experience within the Affiliate & Partner Marketing space is added bonus!
• Bachelor degree or above in computer science or information systems, familiar with JS and API development (Strongly Preferred)
• Experience of technical support or technical integration projects is preferred
• Ability to learn new concepts quickly
• Excellent communication / interpersonal skills (Written and Spoken)
• Written and spoken communication in English at a B2/C1(CEFR)
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Primary caregiver leave
• Training & Development
  • Learning the advanced partnership automation products
• Private Health insurance
• Mental Health & Wellness care via Modern Health
• Bi-weekly lunches
• Fitness Fees Reimbursement

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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