13 Human Services jobs in Malaysia

Manager, Medical Advisory & Case Management (Medical Services)

GREAT EASTERN WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Manager, Medical Advisory & Case Management (Medical Services)

GREAT EASTERN WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

1 day ago Be among the first 25 applicants

To provide medical consultation and opinion in regard to claims pertinent to Guarantee Letter (GL) or Reimbursement / medical claim disputes or appeals / investigations / underwriting, and to ensure effective implementation of case management intervention in order to efficiently reduce or contain healthcare cost, without compromising healthcare quality and needs, in addition to development of quality assurance programmes or other relevant initiatives for organization.

• Medical advisory lead within and beyond operations divisions. To provide medical insights to various divisions within the company such as Medical Claims, Network Management, Call Centre, Customer Services, Product Management & Pricing, Strategic Business Development etc.
• To monitor and follow up with complex cases that require prolonged stay or due for discharge based on the length of stay planned / benchmarked; with the objective of limiting unwarranted extension of stay without compromising the care quality and to evaluate / approve for Top Up GL that fulfills criteria set within the proposed benchmark.
• To provide medical consultation and opinion in regard to admissibility and necessity of medical claims, fulfilment of policy contract definition in medical claims, investigation and underwriting decisions, as well as ad-hoc medical consultation and opinion in medical related queries.
• To communicate with panel specialists via call conference or virtual meetings regarding Professional Fee Queries and address overcharging issues or any issues on specialist’s fees to appropriate parties such as hospital management / hospital fee committee and Ministry of Health (MOH), medical councils, LIAM / PIAM as and when required, in accordance with the PHFSA Fee Schedule and reasonable & customary charges (R&C) guides.
• To develop / coach claim assessors through regular medical trainings and development / revision of internal claims guidelines to enhance their medical knowledge and competency in claim assessment to deliver services in keeping with the standards set.
• To involve in projects and/or initiatives for department / division process improvement.
• To conduct quality assurance checking on medical claims; to vet through periodical service report and follow up with relevant parties for remedial actions and its implementation as and when required.
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks.
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company’s interest.
• Highlight any potential concerns / risks and proactively share the best risk management practices.
• In charge of fraud, waste and abuse (FWA) detection, resolution and prevention to minimize billing wastages by reviewing and analyzing trends and emerging patterns in hospital and doctors’ charges, implementing controls on claims overutilization.

The Person:

• Qualifications: Licensed practicing Medical Doctor (MBBS / MD) in good standing in medical community, preferably with clinical experience/ specialty in internal medicine, paediatrics, and surgical based. Postgraduate qualification in occupational health, family medicine, or any relevant field would be an added advantage. Experience in a public/ private hospital is essential. Experience in analysis, fraud detection is an added advantage.
• Working Experience: Minimum 5 years working experience in healthcare and/or insurance.
• Key Skills: Sound medical knowledge; knowledge of healthcare billing and medical terminology; strong business acumen with communication, analytical, problem solving, documentation and organization skills; strong negotiation and public relation skills.
• Key Knowledge: Knowledge in medical terminology, clinical knowledge; Proficiency in current healthcare delivery systems and hospital, patient management and billing system; insurance product and contractual wordings knowledge.
• Key Competencies: Customer service, product knowledge, medical knowledge, information gathering and analysis, policy interpretation and application, processes, procedures and policies.
• Demonstrate alignment with the organisation’s core values through expected behaviours.
• High level of integrity, take accountability of work and good attitude over teamwork.
• Take initiative to improve current state of circumstances and adaptable to embrace new changes.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change. Ver 1.0
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies : Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Health Care Provider
• Industries Insurance, Hospitals and Health Care, and Medical Practices

Referrals increase your chances of interviewing at GREAT EASTERN by 2x

Get notified about new Medical Case Manager jobs in WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

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Manager, Medical Advisory & Case Management (Medical Services)

GREAT EASTERN WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Manager, Medical Advisory & Case Management (Medical Services)

GREAT EASTERN WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Be among the first 25 applicants To provide medical consultation and opinion in regard to claims pertinent to Guarantee Letter (GL) or Reimbursement / medical claim disputes or appeals / investigations / underwriting, and to ensure effective implementation of case management intervention in order to efficiently reduce or contain healthcare cost, without compromising healthcare quality and needs, in addition to development of quality assurance programmes or other relevant initiatives for organization. Medical advisory lead within and beyond operations divisions. To provide medical insights to various divisions within the company such as Medical Claims, Network Management, Call Centre, Customer Services, Product Management & Pricing, Strategic Business Development etc. To monitor and follow up with complex cases that require prolonged stay or due for discharge based on the length of stay planned / benchmarked; with the objective of limiting unwarranted extension of stay without compromising the care quality and to evaluate / approve for Top Up GL that fulfills criteria set within the proposed benchmark. To provide medical consultation and opinion in regard to admissibility and necessity of medical claims, fulfilment of policy contract definition in medical claims, investigation and underwriting decisions, as well as ad-hoc medical consultation and opinion in medical related queries. To communicate with panel specialists via call conference or virtual meetings regarding Professional Fee Queries and address overcharging issues or any issues on specialist’s fees to appropriate parties such as hospital management / hospital fee committee and Ministry of Health (MOH), medical councils, LIAM / PIAM as and when required, in accordance with the PHFSA Fee Schedule and reasonable & customary charges (R&C) guides. To develop / coach claim assessors through regular medical trainings and development / revision of internal claims guidelines to enhance their medical knowledge and competency in claim assessment to deliver services in keeping with the standards set. To involve in projects and/or initiatives for department / division process improvement. To conduct quality assurance checking on medical claims; to vet through periodical service report and follow up with relevant parties for remedial actions and its implementation as and when required. Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks. Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company’s interest. Highlight any potential concerns / risks and proactively share the best risk management practices. In charge of fraud, waste and abuse (FWA) detection, resolution and prevention to minimize billing wastages by reviewing and analyzing trends and emerging patterns in hospital and doctors’ charges, implementing controls on claims overutilization. The Person: Qualifications:

Licensed practicing Medical Doctor (MBBS / MD) in good standing in medical community, preferably with clinical experience/ specialty in internal medicine, paediatrics, and surgical based. Postgraduate qualification in occupational health, family medicine, or any relevant field would be an added advantage. Experience in a public/ private hospital is essential. Experience in analysis, fraud detection is an added advantage. Working Experience:

Minimum 5 years working experience in healthcare and/or insurance. Key Skills:

Sound medical knowledge; knowledge of healthcare billing and medical terminology; strong business acumen with communication, analytical, problem solving, documentation and organization skills; strong negotiation and public relation skills. Key Knowledge:

Knowledge in medical terminology, clinical knowledge; Proficiency in current healthcare delivery systems and hospital, patient management and billing system; insurance product and contractual wordings knowledge. Key Competencies:

Customer service, product knowledge, medical knowledge, information gathering and analysis, policy interpretation and application, processes, procedures and policies. Demonstrate alignment with the organisation’s core values through expected behaviours. High level of integrity, take accountability of work and good attitude over teamwork. Take initiative to improve current state of circumstances and adaptable to embrace new changes. How you succeed Champion and embody our Core Values in everyday tasks and interactions. Demonstrate high level of integrity and accountability. Take initiative to drive improvements and embrace change. Ver 1.0 Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively. Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively. Who we are Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker. To all recruitment agencies : Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Health Care Provider Industries Insurance, Hospitals and Health Care, and Medical Practices Referrals increase your chances of interviewing at GREAT EASTERN by 2x Get notified about new Medical Case Manager jobs in

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Medical Advisory, Case & Fraud Management, Specialist

AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Medical Advisory, Case & Fraud Management, Specialist

AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Medical Advisory, Case & Fraud Management, Specialist role at AIA Malaysia

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About The Role

• To identify pattern of fraud, waste, and abuse in case management.
• To implement measures required for risk management.
• To conduct surgical and medical history check on claims .
• To identify breach of duty of good faith and non-disclosure
• To ensure risk are priced correctly and non-disclosed conditions excluded accurately and modified
• To perform prospective, concurrent and retrospective review of hospitalization
• To ensure cost containment measures without compromising on the care quality and service standards.
  
  

Job Responsibilities

• To provide Medical Advisory including disputed charges, appeals and critical issues.
• To ensure the Fraud tool is maintained and handled with care with insightful monthly analysis.
• Proficient with medical coding, 13th Schedule, MOH letters, reasonable and customary charges.
• To conduct Amount Under Clarification (AUC) and case management, regular audits, and handle critical issues to identify Fraud, Waste and Abuse.
• To ensure claim adjudication is in accordance with reasonable and customary charges and to review trending of doctors / members / agents that may or may not be in the watch list.
• To outline process improvement, cost saving measures, combating Fraud, Waste, and Abuse methods from audits.
• To build claim guides that collaborates with clinical guides and cost containment with effective implementation.
• To conduct robust medical training aligned with technical aspects of claims processing including training to hospitals.
• To actively engage with collaborators for recovery and remedial actions including doctors under supervision and non-participating list of doctors / agents / hospitals / members.
• To mentor/coach and guide the TLs and assessors in robust decision making. To proactively identify and collaborate on the needful system improvement and process automation.
• To provide timely reporting and communication of all initiatives across all units in AIA.
• To participate and represent Medical Advisory, Case, and Fraud management in all vital initiatives.
  
  

Minimum Job Requirements

• Candidate must possess at least a Bachelor's Degree or Diploma or equivalent experience
• Min 5 years of medical claim experience
• Technical Skills: Claims assessment, medical report knowledge, Health Insurance Policy knowledge.
• Industry: Insurance, Third-Party Administrator, Hospitals, Clinics, Medical Labs.
• Language: English and Bahasa Malaysia.
  
  

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Health Care Provider
• Industries Insurance

Referrals increase your chances of interviewing at AIA Malaysia by 2x

Sign in to set job alerts for “Medical Specialist” roles.

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Medical Advisory, Case & Fraud Management, Specialist

AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

Join to apply for the

Medical Advisory, Case & Fraud Management, Specialist

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AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join to apply for the

Medical Advisory, Case & Fraud Management, Specialist

role at

AIA Malaysia At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About The Role

To identify pattern of fraud, waste, and abuse in case management. To implement measures required for risk management. To conduct surgical and medical history check on claims . To identify breach of duty of good faith and non-disclosure To ensure risk are priced correctly and non-disclosed conditions excluded accurately and modified To perform prospective, concurrent and retrospective review of hospitalization To ensure cost containment measures without compromising on the care quality and service standards.

Job Responsibilities

To provide Medical Advisory including disputed charges, appeals and critical issues. To ensure the Fraud tool is maintained and handled with care with insightful monthly analysis. Proficient with medical coding, 13th Schedule, MOH letters, reasonable and customary charges. To conduct Amount Under Clarification (AUC) and case management, regular audits, and handle critical issues to identify Fraud, Waste and Abuse. To ensure claim adjudication is in accordance with reasonable and customary charges and to review trending of doctors / members / agents that may or may not be in the watch list. To outline process improvement, cost saving measures, combating Fraud, Waste, and Abuse methods from audits. To build claim guides that collaborates with clinical guides and cost containment with effective implementation. To conduct robust medical training aligned with technical aspects of claims processing including training to hospitals. To actively engage with collaborators for recovery and remedial actions including doctors under supervision and non-participating list of doctors / agents / hospitals / members. To mentor/coach and guide the TLs and assessors in robust decision making. To proactively identify and collaborate on the needful system improvement and process automation. To provide timely reporting and communication of all initiatives across all units in AIA. To participate and represent Medical Advisory, Case, and Fraud management in all vital initiatives.

Minimum Job Requirements

Candidate must possess at least a Bachelor's Degree or Diploma or equivalent experience Min 5 years of medical claim experience Technical Skills: Claims assessment, medical report knowledge, Health Insurance Policy knowledge. Industry: Insurance, Third-Party Administrator, Hospitals, Clinics, Medical Labs. Language: English and Bahasa Malaysia.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Health Care Provider Industries Insurance Referrals increase your chances of interviewing at AIA Malaysia by 2x Sign in to set job alerts for “Medical Specialist” roles.

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Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Ensuring efficient and accurate delivery of HR services, driving team excellence, and fostering a high-performance culture. The ideal candidate will possess a strong sense of ownership and the ability to streamline processes while supporting the team in delivering high-quality work.

Job Descriptions:

• Manage end-to-end payroll processes, ensuring accuracy, timeliness, and compliance with statutory requirements.
• Oversee and ensure the accurate and timely submission of statutory payments, such as EPF, SOCSO, EIS, and income tax contributions.
• Monitor and ensure all requests are resolved promptly and accurately to address and prevent missed requests or delays.
• Stay up to date with payroll regulations, statutory requirements, and best practices to ensure compliance and optimise payroll processes.
• Assist in the preparation and submission of ad-hoc and scheduled reports.
• Support audit processes and ensure compliance with relevant standards and regulations.
• Identify and implement solutions to address inefficiencies in work processes.
• Establish and monitor systems for effective request tracking and follow-through.
• Enhance the quality and accuracy of work output through rigorous attention to detail and proactive problem-solving.
• Champion a high-performance culture within the People Services team.
• Provide guidance and coaching for team members to achieve excellence.
• Foster a collaborative and inclusive team environment, promoting alignment with organisational objectives.
• Uphold high standards for service delivery by ensuring precision and consistency in all outputs.
• Implement checks and balances to maintain data integrity across systems.

Requirements:

• At least 4 years of experience managing end-to-end payroll processes, including 2 years of people management responsibilities
• Strong knowledge of payroll regulations, statutory requirements, and best practices.
• Organised and a good eye for details
• Champions process improvement
• Values operational excellence
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Project Management
• Analytical Thinking
• Critical Thinking
• Customer Orientation
• Communication
• Technical expertise in HRIS and Google Workspace

#J-18808-Ljbffr

Join to apply for the Assistant Manager, Human Resources (People Services) role at Ninja Van Malaysia

3 weeks ago Be among the first 25 applicants

Join to apply for the Assistant Manager, Human Resources (People Services) role at Ninja Van Malaysia

Subang Jaya, Selangor, Malaysia

Human Resource – Human Resources /

Permanent, Full-time /

On-site

Apply for this job

Ensuring efficient and accurate delivery of HR services, driving team excellence, and fostering a high-performance culture. The ideal candidate will possess a strong sense of ownership and the ability to streamline processes while supporting the team in delivering high-quality work.

Job Descriptions

• Manage end-to-end payroll processes, ensuring accuracy, timeliness, and compliance with statutory requirements.
• Oversee and ensure the accurate and timely submission of statutory payments, such as EPF, SOCSO, EIS, and income tax contributions.
• Monitor and ensure all requests are resolved promptly and accurately to address and prevent missed requests or delays.
• Stay up to date with payroll regulations, statutory requirements, and best practices to ensure compliance and optimise payroll processes.
• Assist in the preparation and submission of ad-hoc and scheduled reports.
• Support audit processes and ensure compliance with relevant standards and regulations.
• Identify and implement solutions to address inefficiencies in work processes.
• Establish and monitor systems for effective request tracking and follow-through.
• Enhance the quality and accuracy of work output through rigorous attention to detail and proactive problem-solving.
• Champion a high-performance culture within the People Services team.
• Provide guidance and coaching for team members to achieve excellence.
• Foster a collaborative and inclusive team environment, promoting alignment with organisational objectives.
• Uphold high standards for service delivery by ensuring precision and consistency in all outputs.
• Implement checks and balances to maintain data integrity across systems.
  
  

Requirements

• At least 4 years of experience managing end-to-end payroll processes, including 2 years of people management responsibilities
• Strong knowledge of payroll regulations, statutory requirements, and best practices.
• Organised and a good eye for details
• Champions process improvement
• Values operational excellence
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Project Management
• Analytical Thinking
• Critical Thinking
• Customer Orientation
• Communication
• Technical expertise in HRIS and Google Workspace
  
  

Apply for this job

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Human Resources
• Industries Transportation, Logistics, Supply Chain and Storage

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Assistant Manager, Human Resources (People Services)

role at

Ninja Van Malaysia 3 weeks ago Be among the first 25 applicants Join to apply for the

Assistant Manager, Human Resources (People Services)

role at

Ninja Van Malaysia Subang Jaya, Selangor, Malaysia

Human Resource – Human Resources /

Permanent, Full-time /

On-site

Apply for this job

Ensuring efficient and accurate delivery of HR services, driving team excellence, and fostering a high-performance culture. The ideal candidate will possess a strong sense of ownership and the ability to streamline processes while supporting the team in delivering high-quality work.

Job Descriptions

Manage end-to-end payroll processes, ensuring accuracy, timeliness, and compliance with statutory requirements. Oversee and ensure the accurate and timely submission of statutory payments, such as EPF, SOCSO, EIS, and income tax contributions. Monitor and ensure all requests are resolved promptly and accurately to address and prevent missed requests or delays. Stay up to date with payroll regulations, statutory requirements, and best practices to ensure compliance and optimise payroll processes. Assist in the preparation and submission of ad-hoc and scheduled reports. Support audit processes and ensure compliance with relevant standards and regulations. Identify and implement solutions to address inefficiencies in work processes. Establish and monitor systems for effective request tracking and follow-through. Enhance the quality and accuracy of work output through rigorous attention to detail and proactive problem-solving. Champion a high-performance culture within the People Services team. Provide guidance and coaching for team members to achieve excellence. Foster a collaborative and inclusive team environment, promoting alignment with organisational objectives. Uphold high standards for service delivery by ensuring precision and consistency in all outputs. Implement checks and balances to maintain data integrity across systems.

Requirements

At least 4 years of experience managing end-to-end payroll processes, including 2 years of people management responsibilities Strong knowledge of payroll regulations, statutory requirements, and best practices. Organised and a good eye for details Champions process improvement Values operational excellence Bachelor's degree in Human Resources, Business Administration, or a related field. Project Management Analytical Thinking Critical Thinking Customer Orientation Communication Technical expertise in HRIS and Google Workspace

Apply for this job Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

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Michael Page Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Join to apply for the Chief Human Resources Officer (Financial Services) role at Michael Page

Michael Page Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Chief Human Resources Officer (Financial Services) role at Michael Page

• Lead transformation in a dynamic, values-driven organisation.
• Influence culture and talent across the entire organisation.
  
  
  

• Lead transformation in a dynamic, values-driven organisation.
• Influence culture and talent across the entire organisation.
  
  
  

About Our Client

This role is with a large organization in the Financial industry, known for its established presence and commitment to delivering quality service. The company operates in a fast-paced and competitive market, offering a professional environment that fosters growth and innovation.

Job Description

Strategic Leadership

• Define and execute the HR vision, strategy, and roadmap to support the institution's growth and transformation agenda.
• Act as a trusted advisor to the CEO, Board, and senior leadership on all people-related matters.
• Lead organisational design, workforce planning, and change management initiatives to align with evolving business needs.
  
  
  

Talent Management & Culture

• Drive talent acquisition, succession planning, leadership development, and employee engagement strategies.
• Champion diversity, equity, and inclusion to strengthen the organisation's culture.
• Build a future-ready workforce with the right skills and capabilities for the financial services sector.
  
  
  

Operational Excellence

• Oversee compensation & benefits, performance management, and employee relations frameworks.
• Ensure HR policies and practices are compliant with regulatory requirements and industry standards.
• Leverage HR analytics to provide actionable insights and measure organisational effectiveness.
  
  
  

The Successful Applicant

• Bachelor's degree in HR, Business, or related field (Master's preferred).
• Minimum 18 years of HR leadership experience, with at least 7 years in a senior executive role within financial services.
• Proven track record in driving transformation, leading through change, and managing complex stakeholder relationships.
• Strong knowledge of regulatory and compliance requirements in the banking/financial sector.
  
  
  

What's on Offer

• Opportunity to shape the HR strategy of a leading financial institution.
• Work closely with C-suite and Board on organisational transformation.
• Competitive executive package with performance incentives.
  
  
  

Contact: Ben Chew

Quote job ref: JN-082025-6808604 Seniority level

• Seniority level Executive

Employment type

• Employment type Full-time

Job function

• Job function Training and Human Resources
• Industries Financial Services, Accounting, and Banking

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Job Summary

The People Services team within VF's Human Resources organization is a vital part of the company’s HR structure. It oversees a wide range of HR functions, from onboarding to retirement and offboarding. Key areas include payroll, benefits administration, data management, mobility, employee engagement, and employee query resolution. The team is committed to delivering a best-in-class employee experience throughout the entire employee lifecycle.

As a Senior Payroll and HR Operations Specialist based in Malaysia , you will play a critical role in ensuring accurate payroll execution, regulatory compliance, and efficient HR operations. This role requires collaboration across departments, management of payroll systems, support for mobility-related matters, and broader HR functions. The ideal candidate will have a strong grasp of Malaysian payroll laws, hands-on experience in both local and regional payroll and HR operations, and excellent attention to detail and communication skills.

This position reports to the APAC Payroll Lead .

Key Responsibilities

1. Payroll Processing

• Execute end-to-end payroll processing, ensuring accuracy and compliance with statutory regulations, tax laws, and company policies.

• Collaborate with HR and Finance teams to gather payroll-related data.

• Review and reconcile payroll reports, resolving discrepancies promptly.

• Provide centralized HR services across payroll, benefits, and other transactions.

1. HR Operations

• Support HR operations including onboarding, offboarding, and employee lifecycle management.

• Maintain accurate employee records in compliance with data protection laws.

• Establish standards and procedures for handling employee queries and HR program administration.

• Assist in implementing and updating HR policies and procedures.

1. Statutory Compliance

• Stay current with changes in Malaysian labor laws and tax regulations.

• Ensure timely and accurate submission of statutory payroll and HR reports.

• Liaise with government authorities on compliance-related matters.

1. System Management

• Maintain and update payroll and HR systems to reflect changes in employee data, benefits, and taxation.

• Troubleshoot system issues in collaboration with IT or vendors.

• Conduct regular audits to ensure data integrity.

1. Benefits Administration

• Administer employee benefits including provident fund contributions, health insurance, and allowances.

• Work with HR and Finance to ensure accurate benefit calculations in payroll.

1. Communication and Support

• Respond to employee inquiries regarding payroll, benefits, HR operations, and mobility.

• Provide guidance to HR, Finance, and other departments on payroll and HR matters.

• Conduct training sessions on payroll and HR processes.

1. Reporting

• Generate and distribute timely and accurate payroll and HR reports.

• Analyze payroll and HR metrics to support strategic decision-making.

Requirements

• Bachelor’s degree in Human Resources, Accounting, Finance, or a related field.

• Proven experience in payroll and HR operations in Malaysia.

• Strong knowledge of Malaysian payroll laws, taxation, HR operations, and mobility.

• Proficiency in payroll and HR software; strong analytical skills.

• Excellent attention to detail and organizational skills.

• Strong communication and interpersonal abilities.

R-20250724-0040

VF Diversity Vision StatementVF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.

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