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Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The HR Enablement and Workforce planning team is responsible for driving the development and delivery of workforce solutions across the organization that helps to power and amplify the impact of the entire HR community and to support the Organization transformation agenda.

The Director of HR Operations is a strategic leader responsible for overseeing HR Operations, Service Delivery and Operational excellence at Head office. This role ensures seamless HR Service execution, drive process efficiency and foster a high performing HR team while aligning with Organizational goals. The Director will lead HR Operational Strategy, enhance service delivery frameworks, and champion HR best practices to support business objectives.

Principal Accountabilities

• HR Operations
• Oversee end-to-end HR Operations, including payroll, benefit administration, compliance and employee data management and HRIS optimization.
• Streamline HR Processes to improve efficiency, scalability and employee experience
• Ensure Head Office HR services are delivered with accuracy, timeliness and alignment with company policies.
• Partner with senior HR leadership to align HR operations with Business Needs.
  
  

• HR Service Delivery Excellence
• Provide inputs into the design and execution of a best-in-class HR Service Delivery Model, ensuring high quality support for employee and stakeholder.
• Develop and monitor KPIs/Metric to assess HR Services effectiveness and implement improvement
• Drive digital transformation initiatives (e.g HR automation, self-service tools) to enhance service delivery.
• Resolve complex HR operational issues and escalate as needed while maintaining compliance.
  
  

• HR Practice Leadership:
• Act as the subject-matter expert for HR policies, procedures, and compliance (staturory reporting, local data privacy, etc.)
• Foster a culture of continuous improvement by implementing best practices in HR Operations
• Lead Change management initiatives tied to HR systems, policies or organisational restructuring within the HR Operations team.
• Mentor and develop the HR operations team, promoting professional growth and operational excellence.
  
  

• Cross functional collaboration:
• Partner with Talent Acquisition, Talent Leadership and Learning, Compensation & Benefits and Other HR function to ensure cohesive service delivery.
• Collaborate with IT, Finance, legal and facilities team to solve People services challenges.
• Serve as th primary HR Operations Liaison for senior leadership and external vendors.
  

Attributes & Experience Required

• A Degree or Masters in Human Resources or equivalent.
• 15+ years of experience in HR Operations/ Service Delivery with 5+ years in a leadership role overseeing head office or enterprise-wide HR Services
• Previous HR Shared Services experience
• Leadership – Proven success in leading high-performance teams, achieving results through others, and being a strong team player.
• Innovative thinking – Ability to lead innovative and/or transformative projects and strives for continuous improvements.
• Analytical thinking - Exceptional ability to analyse data and utilize it to make sound business decision.
• Stakeholder oriented – Demonstrate strong focus on stakeholder satisfaction while maintaining high ethics and professional integrity in all interactions. Experience in partnering C suite leaders
• Conflict management and resolution skills - Build consensus, anticipate and solve problems.
• Results focused – Ability to organize and manage multiple, and at times competing priorities.
• Communication skills – Demonstrate strong communication and collaboration skills necessary to lead and manage teams and projects effectively.
• Relationship building skills – Ability to work within a dynamic team setting and provide leadership to build and develop strong teams.
• Solid understanding of business planning processes and key business metrics to be achieved.
• Ability to work with different levels of stakeholders to develop relationships, establish credibility and instill confidence and influence.
• Prior experience and/or familiarity with agile strategies and some of the relevant HC technologies would be of benefit.
  
  
  

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Seniority level

• Seniority level Director

Employment type

• Employment type Full-time

Job function

• Job function Human Resources

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About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — Human Resources Operations

Department: HR

Business: Toll Group

Job Grade: MP3

Reports to: Head of Global HR Operations

Job Location: Penang

The Opportunity

Are you a proactive problem-solver with a passion for optimizing processes and delivering an exceptional employee experience? We are looking for a Senior HR Operations Specialist to be a driving force on our global team.

Working within the Global HR Operations team, the Senior HR Operations specialist is responsible for providing quality customer focused services to internal and external customers. This position uses IT system tools to record, track and manage HR events that support the employee lifecycle, including communications and support for senior leaders. HR Operations has a solid focus on advocating and enforcing compliance of the Human Resources Information System, Workday.

As a Global HR Operations team member, you will develop strong relationships with SME HR functions across Toll including Regional HR Operations team, Centres of Excellence, IT, Managers and Employees to ensure the professional and efficient operation of the overall HR function.

What You will Do:

• Lifecycle process support and maintenance
• Maintain artefacts across business to support cyclical events including Annual Performance Management and Employee Surveys
• Lead deployment of HR cyclical events
• Manage user support with GBS team
• Peakon Employee Survey process ownership
• Project management
• Support HR continuous improvements and projects ( eg: ServiceNow)
• Knowledge and Document Management
• Maintain HR Portal
• Build knowledge articles for Global ServiceNow and maintain
• Build knowledge framework to support future AI Agent implementation
• HR Policy
• Global policy maintenance and changes
• Tier 2 escalation for complex HR requests
• Provide assistance as required to GBS HR Operations team
• HR Communication & Change
• Work with business to identify channels to improve HR case deflection (self service vs case creation targets)
• Draft and Deliver key messages for HR activities
  
  

What You Will Bring

Skills & Experience

• HR Operations Expertise: You have a solid background in HR shared services, operations, and systems.
• Problem-Solving: You are skilled at diagnosing client needs and finding effective solutions.
• System Proficiency: You are comfortable working with HRIS systems like Workday and are proficient in Microsoft Office applications.
• Data Analysis: You have previous experience generating reports and performing analysis on data.
  
  

Personal Attributes

• Exceptional Professionalism: You have high standards for honesty, integrity, and confidentiality.
• Collaborative Spirit: You are an effective team player who also works well independently.
• Strong Communicator: You can build relationships with people at all levels and communicate with confidence and sensitivity.
• Adaptability: You can adapt to changing business needs while maintaining a customer-focused, results-driven approach.
  
  

Qualifications

• A tertiary qualification (degree or post-graduate) in a related field is desirable.
  
  

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

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Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact on the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Role Overview

As Associate Director of HR Operations, you will play a pivotal role in shaping and executing HR operational strategies across our Value Creation Center sites. You will be responsible for driving excellence in HR service delivery, ensuring compliance, and enabling scalable solutions that support rapid growth and transformation. This role demands a dynamic leader who thrives in ambiguity, adapts quickly, and inspires cross-functional collaboration.

Key Responsibilities

1. Lead HR operations across PSA, PTSI, and PTL S sites, ensuring consistent, high-quality service delivery with site HR Operations teams.
2. Oversee payroll, benefit administration, compliance, and employee data management and HRIS optimization.
3. Streamline HR Operations Processes to improve efficiency, scalability, and employee experience.
4. Ensure HR services are delivered with accuracy, timeliness, and alignment with company policies.
5. Partner with site HR to align HR operations with business needs to support onboarding and employee lifecycle processes.
6. Partner with the Director of HR Operations to implement strategic initiatives that enhance operational efficiency and employee experience.
7. Provide inputs into the design and execution of a best-in-class HR Service Delivery Model, ensuring high-quality support for employees and stakeholders.
8. Develop and monitor KPIs/metrics to assess HR services effectiveness and implement improvements.
9. Champion process excellence by identifying opportunities for automation, simplification, and standardization.
10. Resolve complex HR operational issues and escalate as needed while maintaining compliance.
11. Navigate complex and evolving environments with agility, providing clear direction and support to teams.
12. Foster a culture of continuous improvement and innovation in HR operations.
13. Mentor and develop the HR operations team, promoting professional growth and operational excellence.

Qualifications & Experience

• Proven experience in HR operations leadership, preferably in a regional or multi-site capacity.
• Strong understanding of HR systems, compliance, and service delivery models.
• Demonstrated ability to lead through ambiguity and scale operations in fast-paced environments.
• Excellent stakeholder management and communication skills.
• Experience in process improvement methodologies (e.g., Lean, Six Sigma) is a plus.

What We’re Looking For

We seek a dynamic and resilient leader who is comfortable navigating uncertainty and driving clarity. You should be energized by the challenge of building scalable HR operations in rapidly growing sites and passionate about delivering exceptional employee experiences.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organization irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers, taking into account the context of grade, job, and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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Job Description

Position Summary:

To deliver accurate, timely, and compliant HR operational services across the Hire-to-Retire lifecycle for the APAC and EMEA regions, ensuring data integrity, process compliance, and exceptional employee experience . The role will play a critical part in the successful establishment, stabilization, and long-term sustainability of the APAC HR Shared Services Centre (HRSS).

Escalation follows the HRSS Tier 1 chain (Tier 1 → Team Lead → Senior Team Manager → HRSS Director).

Scope of Role:

APAC & EMEA regional coverage (ROA, China, EMEA and new HRSS migration markets).

Key Responsibilities:

Service Delivery & Transaction Management

• Execute day-to-day HR transactions (e.g., employee data changes, contract issuance, benefits updates, separations) in the HR system with First Time Right accuracy.
• Monitor and manage assigned cases in the Case Management System (CMS) to meet agreed SLAs and quality standards.
• Conduct data validation and cross-checks to prevent downstream payroll, benefits, and compliance issues.
  
  

HRSS Setup & Sustainability

• Participate in data cleansing activities to ensure all employee records meet global and local compliance requirements prior to and after migration.
• Enforce process compliance through pre-checks, documentation audits, and adherence to global SOPs.
• Maintain process maps and update knowledge base articles to reflect changes in local statutory or policy requirements.
  
  

Continuous Improvement

• Identify recurring transaction errors, escalate to the Team Lead, and propose solutions to reduce rework.
• Support process standardization efforts across APAC and EMEA markets.
• Collaborate with peers to share best practices and improve cross-market operational efficiency.
  
  

Governance & Compliance

• Ensure compliance with statutory regulations in all supported countries (e.g., data privacy, employment laws, reporting obligations).
• Assist in periodic process compliance audits and provide evidence to internal or external auditors.
  
  

Stakeholder Engagement

• Respond promptly to employee and manager queries via the HR Helpdesk or CMS, maintaining professionalism and confidentiality.
• Collaborate closely with Payroll, Benefits, and other HRSS teams to ensure seamless service delivery.
  
  

Organizational Relationships:

Reports to: Senior Team Lead – HR Operations

Direct Reports:

Indirect Reports (through Direct Reports):

Dotted Line (Matrix) Reports:

Primary Location: Penang, Malaysia

Job Requirements:

Education:

Minimum Bachelor’s degree in HR, Business Administration, or related field.

Skills & Experience:

Minimum 2 years experience in HR operations, shared services, or administrative support.

Experience using HCM systems (Oracle, SuccessFactors, or similar).

Strong attention to detail and ability to follow structured processes.

Familiarity with at least one APAC or EMEA country’s HR statutory requirements is an advantage.

Languages:

English + at least one additional language (Vietnamese / Japanese / Korean / Filipino / Hindi).

Competencies:

Process Discipline – Ability to strictly follow SOPs while identifying gaps for improvement.

Customer Focus – Commitment to delivering positive employee experiences.

Collaboration – Works effectively with cross-border, multicultural teams.

Adaptability – Able to adjust to process changes and new technology quickly.

Data Accuracy – High level of precision in data handling.

Key Performance Indicators (KPIs) & SLAs:

• Transaction Accuracy (First Time Right Rate): ≥ 98%
• Case Resolution within SLA: ≥ 95%
• Compliance Audit Score: 100%
• Data Cleansing Completion Rate: 100% within agreed timelines during setup/migration phases
• Process Documentation Updates: Completed within 5 working days of any change
  
  

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

I ntegrity – Create an Environment of Trust

C ollaboration – Innovate Through the Sharing of Ideas

A ccountability – Own the Process and the Outcome

R espect – Recognize the Value in Everyone

E nthusiasm – Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

About Us

Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.

About The Team

Coherent Malaysia (formerly known as II-VI Incorporated) began operations in 2001 through the incorporation of Finisar Malaysia with 300 headcounts, now employs over 3000 employees. Ipoh’s assembly and test site for optical components, transceivers, and wavelength management equipment, remains committed to the expansion of Coherent Corporation, accelerated by the growth of next generation products to meet the increasing demands for network bandwidth and data storage.

Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

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We are seeking a hands-on and resilient HR professional to act as a key bridge between legacy operations and evolving business needs. Reporting to the Business Operations Manager, this individual will lead our HR team through practical, on-the-ground engagement, balancing founder-led decision-making with structured HR practices. They will also work closely with our Transformation Head to support cultural and compliance improvements across departments, especially in operational areas like the warehouse.

Key Responsibilities:

Operational HR Leadership

• Lead day-to-day HR operations, ensuring timely execution of HR tasks (e.g. payroll, recruitment, onboarding, confirmation, termination, documentation).
• Actively support line managers in handling staff issues, especially in enforcing clock-in/out practices and basic discipline.
• Ensure up-to-date contracts for all staff, with proper execution and stamp duty processing.
• Personally manage critical or sensitive HR cases, including misconduct, absenteeism, or non-compliance.

Stakeholder Management

• Engage directly with the Founder, helping to translate ad-hoc requests into structured actions while protecting the company’s compliance position.
• Work closely with the Transformation Head & the designated ‘Change Managers’ to align people's practices with evolving business goals, especially around discipline, professionalism, and accountability.
• Educate legacy employees and new managers on appropriate HR channels, reducing dependency on manual updates and informal escalation e.g. manual leave form, direct complaints to the Founder.

Team Management & Upskilling

• Lead and mentor the HR team (currently 3 staff), building professionalism and shifting focus from self-interest to business interest.
• Provide clear KPIs, routines, and accountability for each team member.
• Coach the team to handle HR matters with greater independence and reliability.

Compliance & HR Discipline

• Ensure compliance with employment laws and company policies, including issuance of warning letters, contracts, attendance tracking, and documentation.
• Build and maintain structured HR files (digital and/or physical), and ensure confidentiality and completeness of employee records.
• Recommend and enforce procedures that improve company-wide HR discipline, especially in operations-heavy areas like warehousing and fleet.

Recruitment & Workforce Planning

• Work with departments to identify hiring needs and execute recruitment with speed and accuracy.
• Improve replacement hiring turnaround time and help guide hiring managers to make better hiring decisions.

Qualifications & Attributes:

• Has 5 to 8 years of experience in HR, with a proven track record in operational HR and team management.
• Strong understanding of Malaysian labour laws, contracts, and compliance procedures (including stamping).
• Experience working with founder-led or family businesses is an advantage.
• Able to balance compliance with practicality, especially when working with operational leaders who are not HR-compliant.
• Fluent in English and Mandarin; conversational in Malay.
• Excellent interpersonal skills, with the ability to manage up (e.g., Founder & Head of Transformation) and down (e.g., junior HR staff).
• Highly hands-on, unafraid to roll up sleeves and be the doer where needed.

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HR Operations - ELC (APAC)

Job ID

229661

Posted

16-Jul-2025

Role type

Full-time

Areas of Interest

People/Human Resources

Location(s)

Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia

Location:

• CBRE KL BSO, Bangsar South

Job Summary

This role is under our Shared Services team and provides operational support and correspondence on various HR services. This role acts as the subject matter expert on processes and procedures focused either at a country or workstream level. Provides next level support in terms of more complex cases and HR services, but may also support simple cases during spikes. Supports escalations and provides resolutions on key areas of concern.

Essential Duties and Responsibilities

• Supports volume in terms of sorting, processing and responding to employee and people team inquiries related to employee life cycle that may be more complex in terms of compensation and benefits, employee services, competency & performance and payroll via ticketing system (Service Now), email, chat or phone.

• Validates and audits employee data in Peoplesoft. Perform corrections and update on employee data as necessary.

• Updates employee movements including onboarding and offboarding (e.g. hiring, transfer, promotion, termination, resignation) and personal data changes accurately.

• Support in creation of employee documentation as per defined processes and requests.

• Maintain employee (e.g. leave of absence) data in the system such as leave data administration, return to work, leave extension and cancelation administration.

• Maintain compensation and benefits data in the system (salary data changes, employee bonus data, off-cycle salary increment etc.).

• Perform administration on all documentations including, but not limited to, policies, summary plan description, invoices, contracts, Personnel File, and other compliance documentations. Generate letters using build in templates in the system.

• Monitors and reviews Service Now tickets that may be at risk or have been ageing. Identifies and derives resolutions.

• Performs random audit and quality checks on tasks and cases completion.

• Handle escalations, non-standard or exception requests/issues for approval in a timely manner regarding People related matters to the Immediate supervisor.

• Act as Subject Matter Experts on more complex or country specific processes.

• Performs a review on existing processes and updates them to ensure they remain relevant.

• Looks at process improvement and automation opportunities to help drive better efficiencies.

• Performs root cause analysis and investigation on identified issues, escalations and problematic cases.

• Supports audit activities in partnership with in-country counterparts for People related services supported by PSC.

• Supports systems enhancements through testing, training and implementation with the team.

Requirements

• Bachelor's Degree in Human Resources, Business, Management, Organizational Development, Service Management or relevant field.

• Years of experience in processing HR transactional tasks, including but not limited to Employee pre-boarding/off-boarding, Benefit Administration, Employee Data Management, Payroll, HR reporting or other HR general operations.

• Have prior shared service experience supporting Asia Pacific region or multiple countries with subject matter expertise on processes/services or has been in a support function.

• Has experience in handling small short term projects

• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding

• Able to perform root cause analysis and understand source of the issue

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

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In this role, you’ll be at the heart of our HR team, and your primary focus will be HR operations, benefits administration, expatriate management, onboarding, employee engagement, employee services and policy compliance .

This position requires participation in a fixed rotation shift to cover APAC, EMEA, and US time zones, working alternate weeks to ensure smooth support for our global teams.

Key Responsibilities

About the Role

We’re looking for a seasoned HR professional (6–8 years’ experience) to be the go-to person for employee services and employment-related matters within a division. You’ll be the first point of contact for employees, handling queries, providing HR support, and ensuring a smooth employee experience from hire to exit. This role blends hands-on HR service desk responsibilities with the ability to align closely with global teams across APAC, EMEA, and US time zones, ensuring local employees receive consistent, timely, and compliant HR support.

This role reports directly to the Chief Talent Officer.

HR Operations & Employee Services

• Serve as the main HR contact for employees in the division, managing all employment-related matters and day-to-day HR support.
• Act as a HR service desk, responding to queries on HR policies, benefits, payroll, and other employee services promptly and accurately.
• Manage end-to-end HR operations for the division, keeping employee data in HRMS/HRIS accurate and up to date.
• Partner with global HR teams to align on processes, ensure consistent service delivery, and resolve employee matters across time zones.
• Maintain and update employment contracts, HR policies, and compliance documentation in line with Malaysian labor laws and company standards.
• Track and monitor benefits usage, including variable benefits, ensuring proper administration and compliance.

Onboarding & Offboarding

• Coordinate smooth onboarding for new hires, including HR briefings, orientation, and cultural integration.
• Act as the point person for exit processes, ensuring clearance, documentation, and exit feedback are completed.
• Provide both new joiners and leavers with clear guidance and timely responses to their queries.

Employee Engagement & Relations

• Support and coordinate employee engagement, well-being, and recognition activities for the division.
• Actively contribute to the Happiness Committee to help build a positive workplace culture.
• Assist in managing grievances, disciplinary cases, and conflict resolution, escalating as needed to relevant HR or leadership contacts.
• Coordinate employment pass applications, renewals, and cancellations for expatriates.
• Liaise with immigration authorities and external agencies to ensure smooth and compliant processing.
• Keep employees informed on requirements, timelines, and status updates for their immigration matters.

Payroll Support (Non-Lead Role)

• Provide accurate payroll-related data and documentation to the payroll lead.
• Respond to payroll queries from employees in collaboration with the payroll lead and Finance.
• Support salary structure reviews and compensation benchmarking.

Talent Acquisition Support

• Coordinate interview scheduling, offers, and hiring documentation.
• Partner with hiring managers to ensure a smooth and professional candidate experience.
• Provide candidates with timely updates and support throughout the recruitment process.

What We’re Looking For

• 6–8 years of HR experience, preferably in HR operations, employee services, or shared services.
• Strong knowledge of Malaysian labor laws, benefits administration, and HR compliance.
• Working understanding of payroll processes and regulations (support function, not payroll lead).
• Experience in expatriate management and immigration processes.
• Proficient in HRMS/HRIS systems for employee and payroll data management.
• Excellent organizational and multitasking skills, with proven ability to work rotation shifts across APAC, EMEA, and US hours.
• Strong interpersonal and communication skills with a service-oriented approach.
• Discreet in handling sensitive and confidential information.
• Proactive, adaptable, and comfortable in a fast-changing global environment.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Human Resources
• Industries Advertising Services

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Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Role Overview

As Associate Director of HR Operations, you will play a pivotal role in shaping and executing HR operational strategies across our Value Creation Center sites. You will be responsible for driving excellence in HR service delivery, ensuring compliance, and enabling scalable solutions that support rapid growth and transformation. This role demands a dynamic leader who thrives in ambiguity, adapts quickly, and inspires cross-functional collaboration.

Key Responsibilities

• Lead HR operations across PSA, PTSI, and PTLS sites, ensuring consistent, high-quality service delivery with site HR Operations teams
• Oversee payroll, benefit administration, compliance and employee data management and HRIS optimization.
• Streamline HR Operations Processes to improve efficiency, scalability and employee experience
• Ensure HR services are delivered with accuracy, timeliness, and alignment with company policies.
• Partner with site HR to align HR operations with business needs to support onboarding and employee lifecycle processes.
• Partner with the Director of HR Operations to implement strategic initiatives that enhance operational efficiency and employee experience.
• Provide inputs into the design and execution of a best-in-class HR Service Delivery Model, ensuring high quality support for employees and stakeholders.
• Develop and monitor KPIs/Metric to assess HR Services effectiveness and implement improvement
• Drive digital transformation initiatives (e.g HR automation, self-service tools) to enhance service delivery.
• Champion process excellence by identifying opportunities for automation, simplification, and standardization.
• Resolve complex HR operational issues and escalate as needed while maintaining compliance.
• Navigate complex and evolving environments with agility, providing clear direction and support to teams.
• Foster a culture of continuous improvement and innovation in HR operations.
• Mentor and develop the HR operations team, promoting professional growth and operational excellence.
  
  
  

Qualifications & Experience

• Proven experience in HR operations leadership, preferably in a regional or multi-site capacity.
• Strong understanding of HR systems, compliance, and service delivery models.
• Demonstrated ability to lead through ambiguity and scale operations in fast-paced environments.
• Excellent stakeholder management and communication skills.
• Experience in process improvement methodologies (e.g., Lean, Six Sigma) is a plus.
  
  
  

What We’re Looking For

We seek a dynamic and resilient leader who is comfortable navigating uncertainty and driving clarity. You should be energized by the challenge of building scalable HR operations in rapidly growing sites and passionate about delivering exceptional employee experiences.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Seniority level

• Seniority level Director

Employment type

• Employment type Full-time

Job function

• Job function Human Resources

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Get AI-powered advice on this job and more exclusive features. In this role, you’ll be at the heart of our HR team, and your

primary focus will be HR operations, benefits administration, expatriate management, onboarding, employee engagement, employee services and policy compliance . This position

requires participation in a fixed rotation shift to cover APAC, EMEA, and US time zones, working alternate weeks to ensure smooth support for our global teams. Key Responsibilities About the Role We’re looking for a seasoned HR professional (6–8 years’ experience) to be the

go-to person

for employee services and employment-related matters within a division. You’ll be the first point of contact for employees, handling queries, providing HR support, and ensuring a smooth employee experience from hire to exit. This role blends

hands-on HR service desk responsibilities

with the ability to align closely with global teams across APAC, EMEA, and US time zones, ensuring local employees receive consistent, timely, and compliant HR support. This role reports directly to the

Chief Talent Officer. HR Operations & Employee Services Serve as the main HR contact for employees in the division, managing all employment-related matters and day-to-day HR support. Act as a HR service desk, responding to queries on HR policies, benefits, payroll, and other employee services promptly and accurately. Manage end-to-end HR operations for the division, keeping employee data in HRMS/HRIS accurate and up to date. Partner with global HR teams to align on processes, ensure consistent service delivery, and resolve employee matters across time zones. Maintain and update employment contracts, HR policies, and compliance documentation in line with Malaysian labor laws and company standards. Track and monitor benefits usage, including variable benefits, ensuring proper administration and compliance. Onboarding & Offboarding Coordinate smooth onboarding for new hires, including HR briefings, orientation, and cultural integration. Act as the point person for exit processes, ensuring clearance, documentation, and exit feedback are completed. Provide both new joiners and leavers with clear guidance and timely responses to their queries. Employee Engagement & Relations Support and coordinate employee engagement, well-being, and recognition activities for the division. Actively contribute to the Happiness Committee to help build a positive workplace culture. Assist in managing grievances, disciplinary cases, and conflict resolution, escalating as needed to relevant HR or leadership contacts. Coordinate employment pass applications, renewals, and cancellations for expatriates. Liaise with immigration authorities and external agencies to ensure smooth and compliant processing. Keep employees informed on requirements, timelines, and status updates for their immigration matters. Payroll Support (Non-Lead Role) Provide accurate payroll-related data and documentation to the payroll lead. Respond to payroll queries from employees in collaboration with the payroll lead and Finance. Support salary structure reviews and compensation benchmarking. Talent Acquisition Support Coordinate interview scheduling, offers, and hiring documentation. Partner with hiring managers to ensure a smooth and professional candidate experience. Provide candidates with timely updates and support throughout the recruitment process. What We’re Looking For 6–8 years of HR experience, preferably in HR operations, employee services, or shared services. Strong knowledge of Malaysian labor laws, benefits administration, and HR compliance. Working understanding of payroll processes and regulations (support function, not payroll lead). Experience in expatriate management and immigration processes. Proficient in HRMS/HRIS systems for employee and payroll data management. Excellent organizational and multitasking skills, with proven ability to work rotation shifts across APAC, EMEA, and US hours. Strong interpersonal and communication skills with a service-oriented approach. Discreet in handling sensitive and confidential information. Proactive, adaptable, and comfortable in a fast-changing global environment. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

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