83 Hotel Operations jobs in Malaysia

Join to apply for the Hotel Operations role at Ormond Hotel Group

Join to apply for the Hotel Operations role at Ormond Hotel Group

What Will You Do?

Ormond Group offers paid internship opportunities to undergraduates or graduates. Whether you’re looking to kick start your career in hospitality in various locations or would like a taste of what it is like to work in this industry, please apply now. Interns with Ormond Group get a first-hand experience of what a career in hospitality would be like through exposure to various areas of hotel operations at hotel and management level. If you are a student and you are interested in an exciting career in the field of hospitality, an internship with us might be right for you!

Interns Will Be

• Assigned a buddy and mentor at the start of the internship to guide them through the training programme
• Rotated through various departments/team within a department at the hotels and corporate office
  
  

• Preferably students who are in their final semester/year in hotel/hospitality management, culinary arts or equivalent.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for a night.
• Your glass is half full – always.
• Language is your strong suit.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• Keen to take ownership of and pride in your work, a roll-up-your-sleeves attitude to seeing work through and delivering results.
• Able to be based at Penang, Johor Bahru, Kota Kinabalu, Kuala Lumpur or Sepang.
  
  

• Seniority level Internship

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Hospitality

Referrals increase your chances of interviewing at Ormond Hotel Group by 2x

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Sepang, Selangor, Malaysia MYR2,000.00-MYR2,800.00 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 17 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Sepang, Selangor, Malaysia MYR2,000.00-MYR2,800.00 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 16 hours ago

Bukit Persekutuan, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Bukit Persekutuan, Federal Territory of Kuala Lumpur, Malaysia 4 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 15 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

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Job Title: Valet Parker/Driver

You will be responsible for providing an excellent and consistent level of service to your customers. The Valet Parker/Driver is responsible for delivering exceptional customer service and safely parking customers' vehicles in the designated valet parking area.

• Ideally with a relevant degree or diploma in Hospitality or Tourism Management.
• Minimum 2 years of work experience in hotel operations.
• Good customer service, communication, and interpersonal skills are essential.

Our family is always growing. Want to be in the know?

Soori Penang

Penang heritage reimagined

Front Office Manager / Lead Concierge

Soori Penang is seeking a Front Office Manager / Lead Concierge who combines operational excellence with an intuitive, personalised approach to service. This role is at the heart of the guest journey — from the first welcome to the final farewell — ensuring each stay is seamless, memorable, and uniquely Soori.

The ideal candidate is hands-on, attentive to detail, and skilled at anticipating needs before they are spoken. Equally comfortable managing front-of-house operations and curating bespoke experiences, this role offers the opportunity to shape and elevate guest engagement in an ultra-luxury setting defined by discretion, sustainability, and design-led living.

Key Responsibilities

• Lead all front office, concierge, and guest services operations with efficiency, warmth, and precision.
• Personally engage with guests to understand preferences, offer tailored recommendations, and arrange bespoke itineraries.
• Coordinate logistics for arrivals, departures, transfers, and in-stay services.
• Mentor and inspire the front-of-house team to deliver Soori’s ultra-luxury standards at every touchpoint.
• Maintain a strong, visible presence in public areas to proactively connect with guests and address needs promptly.
• Collaborate closely with other departments to ensure smooth communication and flawless service delivery.
• Uphold Soori’s brand values in all interactions, reinforcing our reputation for thoughtful, design-led hospitality.

Who We’re Looking For

• Proven leadership experience in front office, guest relations, or concierge within a luxury hotel or resort.
• Exceptional interpersonal skills and cultural awareness, with the ability to connect genuinely with discerning guests.
• A passion for creating personalised experiences that go beyond expectations.
• Organised, proactive, and calm under pressure.
• Hands-on, service-focused, and willing to be directly involved in guest interactions.
• A collaborative leader who inspires and motivates a high-performing team.

How to Apply

If this resonates with your experience and aspirations, we’d like to hear from you.

Please send your resume, a short cover letter outlining your fit for the role, and your expected salary to:

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Front Office Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre.

What will I be doing?

As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards:

• Maintain high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Actively seek verbal feedback from customers and team members at every opportunity.
• Agree and implement actions to make improvements to customer service.
• Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.
• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
• Be available to assist on duty in the hotels during any busy days or special events.
• Maintain a presence in the lobby setting the example for team members for guest service.
• Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before the guests ask.
• Have detailed knowledge of Hilton departmental standards, explaining the standards to the team and training each team member individually with specific job skills checklists that relate to their responsibilities.
• Assess team members’ performance against standards.
• Monitor standards through regular standards review checks.
• Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.
• Implement and follow through with improvements identified.
• Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards.
• Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy and external events, promotions etc.).
• Communicate effectively with Housekeeping, groups and tours about any in-house group holding catering events, ensuring direct liaison with group leaders upon arrival for special requests.
• Describe, assign and delegate duties and authority for the operation of the department at all times.
• Understand the situation in other departments and their implications for your own department.
• Plan ahead and ensure adequate resources are available.
• Coordinate with the Housekeeping department to ensure cleaning is followed-up, ensuring that follow-up procedures are maintained.
• Ensure that the shift is reviewed, handovers and briefings are carried out.
• Maintain in-depth technical knowledge and skills required for the job.
• Maintain guest histories to assist with returning guests.
• Establish good communication with the Housekeeping team.
• Attend and participate in regular operational and hotel meetings.
• Ensure that supplier liaison with the Purchasing team ensures maximum support with regards to sponsorship, marketing and pricing initiatives.
• Responsible for the maximization of room revenue and profit through commercial room management, ensuring a consistently high standard of customer service within the department.
• Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by members of the Management and that overbooking levels for future days will be monitored by the Revenue Manager.
• Understand the goals of the hotel and the department’s role in achieving it, communicating goals to the team.
• Ensure that daily operation is managed by the Guest Service Managers and Supervisors who are totally accountable for the profitability and service standards achieved.
• Sett and agree to departmental objectives for self and team.
• Represent the needs of the team to others in the hotel.
• Get members of the team to work co-operatively with others.
• Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events, promotions in the restaurants and bars.
• Be aware of potential highs and lows in the business.
• Create and implement sales promotions and team members incentives as per discussion with the Director of Operations.
• Assist the Marcom team with the preparation of event brochures.
• Assist with the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers with the support of the Revenue Manager and marcom team.
• Identify, communicate and act on potential sales leads.
• Participate in the development of the annual budget, developing short and long term financial operating plans.
• Use key monitors and financial targets to evaluate the department’s performance and make future plans.
• Analyze financial information that is provided via the payroll system and ONQ, to assist decision making.
• Complete regular financial and operating reports as required or requested by the Director of Operations.
• Forecast potential costs, review expenses on a monthly basis and implement actions for improvement, following the company’s control procedures.
• Communicate relevant financial information to the team.
• Analyze and explain any financial variance against plans.
• Set-up and maintain leave plans for the department.
• Monitor, control and minimize overtime for the department.
• Carry out seasonal inventory of operating equipment.
• Understand the quantity and quality of people needed to operate the department.
• Carry out selection interviews and make effective recruitment decisions based on skills and attitude.
• Ensure that new recruits have all relevant information before commencing employment.
• Plan and ensure that departmental orientation is carried out.
• Ensure standards trainings and assessments are carried out.
• Regularly review individual and team performance against objectives and provide feedback.
• Develop and implement department training plans to meet business needs.
• Carry out training programs for team members with the Training Manager and departmental trainers.
• Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency.
• Review and evaluate all training activities.
• Carry out annual appraisals with all team members in accordance with legal and hotel guidelines and identify individual training needs.
• Provide relevant training to new team members.
• Introduce appropriate product knowledge courses for team members.
• Understand relevant Health & Safety (H&S) legislations and their implications on the operation of the department.
• Communicate to the team their responsibilities within H&S.
• Ensure that safe and healthy working practices are implemented at all times.
• Participate in community public relations for the hotel.
  
  
  

• Good communication, organization and coordination skills.
• Good team player.
• Responsible and self-motivated.
• Patient, responsible and proactive in dealing with problems.
• Able to maintain excellent relations with team members.
• Able to work under great physical and mental pressures.
• Familiar with computer systems.
• Fluent in spoken and written English to meet business needs.
  
  
  

1. Answering phone calls and directing inquiries to the appropriate department.
2. Managing incoming and outgoing mail, emails, and correspondence.
3. Filing and organizing documents, such as tenancy agreements, invoices, and maintenance records.
4. Maintaining and updating databases, including tenant contact information and payment records.
5. Assisting owners and tenants with inquiries or complaints.
6. Coordinating move-in/move-out procedures with tenants.
7. Distributing parking access cards, keys, or other building access tools as necessary.
8. Explaining building rules, policies, and regulations to tenants.
9. Supporting the management team with any ad hoc tasks or projects.

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Job Info & Requirement

Contract Type Full-time

Job Type Non-Executive

Experience Level 1-3 years, 3-5 years

Job Categories Admin/Data Entry

Language Required English

Nationality Preferred Malaysians Only

All Genders

Own Transport Motorcycle

Salary & Other benefits

RM 2,300 to RM 3,000 per month

Other Benefit (Optional) Bonus&incentives

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• Be the warm welcome that sets the tone for a memorable guest experience, demonstrating genuine hospitality and professionalism.
• Acknowledge and prioritize IHG Rewards Club members, VIPs, and returning guests, both in person and on the phone.
• Take and manage guest bookings with accuracy, identifying up-selling opportunities to enhance guest stays by promoting hotel services, amenities, and packages.
• Maintain a deep understanding of and adhere to IHG Brand Standards , hotel policies, and operational processes to deliver consistent and high-quality service.
• Handle cash, credit, and digital transactions with precision, ensuring all processes align with hotel financial policies.
• Facilitate seamless check-in and check-out experiences, including verifying IDs, issuing room keys, and managing safety deposit boxes securely.
• Coordinate with housekeeping to confirm room readiness and update the Property Management System (PMS) with any changes or room allocations.
• Assist in managing guest inquiries, messages, and complaints, ensuring timely responses and escalating to management when required.
• Anticipate and fulfill guest needs by recording and acting on preferences, special requests, or recurring concerns to create personalized experiences.
• Provide accurate information on local attractions, transportation, and hotel amenities to enrich the guest's stay.
• Follow all safety and emergency procedures, including reporting incidents promptly.
• Stay trained on hotel emergency protocols and assist guests during evacuations or other critical situations.
• Collaborate with other departments to ensure seamless communication and exceptional service delivery.
• Step in to support colleagues with ad-hoc duties as needed, fostering a team-oriented work environment.
• Actively participate in team briefings, training sessions, and performance discussions to enhance personal and departmental growth.
• Represent the hotel brand with pride by maintaining a polished appearance and professional demeanor at all times.
• Always stay informed of the day’s events, activities, and occupancy levels to provide accurate and timely information to guests.
• Assist with administrative duties, including filing, preparing reports, and maintaining an organized workspace.
• Monitor and replenish front desk supplies, such as registration cards, brochures, and stationery.
• Assist with managing incoming and outgoing guest mail, package deliveries, and courier services.
• Conduct follow-ups with guests during and after their stay to ensure satisfaction and address any unresolved concerns.
• Support loyalty program initiatives by encouraging enrollment and educating guests about program benefits.

What We Need From You

• Communication skills - Guests will approach you with both concerns and compliments, so you’ll need to be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers.
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

1 week ago Be among the first 25 applicants

Direct message the job poster from Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate involved in leisure and hospitality, including theme parks, gaming, hotels, seaside resorts, and entertainment across Malaysia, the UK, and the US. It is one of Malaysia's largest listed companies.

With over 50 years of experience, Genting Malaysia is expanding and transforming Resorts World Genting into a premier tourism and entertainment hub through the Genting Integrated Resort Transformation Plan. Key projects include the world’s first Twentieth Century Fox World Theme Park with over 25 rides and attractions based on blockbuster movies, and Sky Avenue & Sky Plaza, a shopping destination featuring prestigious brands and a state-of-the-art cable system connecting Sky Avenue to Genting Premium Outlet.

If you seek a dynamic career in the leisure and hospitality industry with growth opportunities and are a results-driven team player passionate about making people happy, then… WE WANT YOU!

Responsibilities

• Handle check-in and check-out transactions.

Job Requirements:

• Minimum SPM, preferably with a Diploma or Certificate in Hotel Management.
• Ability to communicate in English & Bahasa Malaysia.
• Additional advantage if able to converse in Mandarin.
• Pleasant personality.

Be part of an exciting journey and help shape the future with us. This is a golden opportunity to build a strong foundation for your career within the company.

Apply now!

• Entry level

• Full-time

• Management and Manufacturing

Referrals can increase your chances of interviewing at Genting Malaysia Berhad by 2x.

Join to apply for the Host - Front Office role at Hyatt .

2 days ago Be among the first 25 applicants.

As a Host - Front Office , you will be responsible for providing an excellent and consistent level of service to your customers. The Valet Parker/Driver is responsible for delivering exceptional customer service and safely parking customers' vehicles in the assigned valet parking area.

Qualifications include a relevant degree or diploma in Hospitality or Tourism Management. Minimum 2 years of work experience in hotel operations is preferred. Good customer service, communication, and interpersonal skills are essential.

• Entry level

• Full-time

• Design, Art/Creative, and Information Technology

• Hospitality

Referrals increase your chances of interviewing at Hyatt by 2x.

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Qualifications & Certifications

• Minimum SPM/ High school diploma or equivalent; additional certification in office administration is a plus
• 1-2 years of experience in a front desk or customer service role

Skill / Attributes / Competencies

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other office management software
• Strong verbal and written communication skills
• Demonstrated ability to manage multiple tasks and prioritize effectively

Main Responsibilities

• Serve as primary front desk contact, greeting visitors and handling incoming calls professionally.
• Provide high-level administrative support to C-suite office.
• Manage and coordinate meeting room bookings efficiently.
• Manage incoming calls, up-keep call log record, emails, and inquiries, directing them to the appropriate departments
• Support internal teams with administrative tasks as needed.
• Ensure confidentiality and discretion in all dealings.
• Maintain an organized reception area, ensuring it is always welcoming and presentable.

Minimum Job Functions

• Schedule appointments and manage calendars for team members
• Assist with administrative tasks, including data entry and filing
• Handle incoming and outgoing mail and packages
• Support the team with special projects and events as needed