118 Hotel Operations jobs in Malaysia

Join to apply for the Hotel Operations role at Ormond Hotel Group

Join to apply for the Hotel Operations role at Ormond Hotel Group

What Will You Do?

Ormond Group offers paid internship opportunities to undergraduates or graduates. Whether you’re looking to kick start your career in hospitality in various locations or would like a taste of what it is like to work in this industry, please apply now. Interns with Ormond Group get a first-hand experience of what a career in hospitality would be like through exposure to various areas of hotel operations at hotel and management level. If you are a student and you are interested in an exciting career in the field of hospitality, an internship with us might be right for you!

Interns Will Be

• Assigned a buddy and mentor at the start of the internship to guide them through the training programme
• Rotated through various departments/team within a department at the hotels and corporate office
  
  

Who Must You Be?

• Preferably students who are in their final semester/year in hotel/hospitality management, culinary arts or equivalent.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for a night.
• Your glass is half full – always.
• Language is your strong suit.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• Keen to take ownership of and pride in your work, a roll-up-your-sleeves attitude to seeing work through and delivering results.
• Able to be based at Penang, Johor Bahru, Kota Kinabalu, Kuala Lumpur or Sepang.
  
  

What's In It For You?

An opportunity to join a close-knit, dynamic and ambitious group that rewards results through competitive remuneration packages. The team is lean and nimble and applies an all hands-on deck attitude to get things done. There are opportunities for accelerated career growth, training and development for the right candidates. You will also get the chance to interact and work closely with senior management to learn how to build successful businesses!

Please send your resume straight to our inbox at or apply at LinkedIn

Seniority level

• Seniority level Internship

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Hospitality

Referrals increase your chances of interviewing at Ormond Hotel Group by 2x

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Guest Services Center Agent - Reservations-1

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Sepang, Selangor, Malaysia MYR2,000.00-MYR2,800.00 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

T&T Associate - Receptionist and Office Administrative Assistant - MY (Term-Hire)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Bellman - Hyatt Centric City Centre Kuala Lumpur

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 17 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Waiter/Waitress, Grand Hyatt Kuala Lumpur

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Sepang, Selangor, Malaysia MYR2,000.00-MYR2,800.00 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

F&B and Event Service Expert - Waiter/Waitress/Hostess/Captain

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 16 hours ago

Bukit Persekutuan, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Bukit Persekutuan, Federal Territory of Kuala Lumpur, Malaysia 4 months ago

Bellman - Hyatt Centric City Centre Kuala Lumpur

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Waiter/Waitress, Grand Hyatt Kuala Lumpur

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 15 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Ormond Group offers paid internship opportunities to undergraduates or graduates. Whether you’re looking to kick start your career in hospitality in various locations or would like a taste of what it is like to work in this industry, please apply now. Interns with Ormond Group get a first-hand experience of what a career in hospitality would be like through exposure to various areas of hotel operations at hotel and management level. If you are a student and you are interested in an exciting career in the field of hospitality, an internship with us might be right for you! Interns will be: Assigned a buddy and mentor at the start of the internship to guide them through the training programme Rotated through various departments/team within a department at the hotels and corporate office Who Must You Be?

Preferably students who are in their final semester/year in hotel/hospitality management, culinary arts or equivalent. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for a night. Your glass is half full – always. Language is your strong suit. You want to be part of a team that works hard, supports each other and has fun along the way. Keen to take ownership of and pride in your work, a roll-up-your-sleeves attitude to seeing work through and delivering results. Able to be based at Penang, Johor Bahru, Kota Kinabalu, Kuala Lumpur or Sepang. What's In It For You?

An opportunity to join a close-knit, dynamic and ambitious group that rewards results through competitive remuneration packages. The team is lean and nimble and applies an all hands-on deck attitude to get things done. There are opportunities for accelerated career growth, training and development for the right candidates. You will also get the chance to interact and work closely with senior management to learn how to build successful businesses! Tell us about yourself and which position you are applying for By clicking submit, you are deemed to have read and agree to be bound by the terms as set out in ourPrivacy Policy and you consent to the use, processing, transfer and/or disclosure of your personal information which you have submitted to us in accordance with the terms of our Privacy Policy.

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Join to apply for the

Hotel Operations

role at

Ormond Hotel Group Join to apply for the

Hotel Operations

role at

Ormond Hotel Group What Will You Do?

Ormond Group offers paid internship opportunities to undergraduates or graduates. Whether you’re looking to kick start your career in hospitality in various locations or would like a taste of what it is like to work in this industry, please apply now. Interns with Ormond Group get a first-hand experience of what a career in hospitality would be like through exposure to various areas of hotel operations at hotel and management level. If you are a student and you are interested in an exciting career in the field of hospitality, an internship with us might be right for you!

Interns Will Be

Assigned a buddy and mentor at the start of the internship to guide them through the training programme Rotated through various departments/team within a department at the hotels and corporate office

Who Must You Be?

Preferably students who are in their final semester/year in hotel/hospitality management, culinary arts or equivalent. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for a night. Your glass is half full – always. Language is your strong suit. You want to be part of a team that works hard, supports each other and has fun along the way. Keen to take ownership of and pride in your work, a roll-up-your-sleeves attitude to seeing work through and delivering results. Able to be based at Penang, Johor Bahru, Kota Kinabalu, Kuala Lumpur or Sepang.

What's In It For You?

An opportunity to join a close-knit, dynamic and ambitious group that rewards results through competitive remuneration packages. The team is lean and nimble and applies an all hands-on deck attitude to get things done. There are opportunities for accelerated career growth, training and development for the right candidates. You will also get the chance to interact and work closely with senior management to learn how to build successful businesses!

Please send your resume straight to our inbox at or apply at LinkedIn Seniority level

Seniority level Internship Employment type

Employment type Full-time Job function

Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at Ormond Hotel Group by 2x Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Guest Services Center Agent - Reservations-1

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Sepang, Selangor, Malaysia MYR2,000.00-MYR2,800.00 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago T&T Associate - Receptionist and Office Administrative Assistant - MY (Term-Hire)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Bellman - Hyatt Centric City Centre Kuala Lumpur

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 17 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Waiter/Waitress, Grand Hyatt Kuala Lumpur

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Sepang, Selangor, Malaysia MYR2,000.00-MYR2,800.00 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago F&B and Event Service Expert - Waiter/Waitress/Hostess/Captain

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 16 hours ago Bukit Persekutuan, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Bukit Persekutuan, Federal Territory of Kuala Lumpur, Malaysia 4 months ago Bellman - Hyatt Centric City Centre Kuala Lumpur

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Petaling Jaya, Selangor, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Waiter/Waitress, Grand Hyatt Kuala Lumpur

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 15 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Join to apply for the Front Office Assistant role at IHG Hotels & Resorts

Get AI-powered advice on this job and more exclusive features.

Responsibilities

• Be the warm welcome that sets the tone for a memorable guest experience, demonstrating genuine hospitality and professionalism.
• Acknowledge and prioritize IHG Rewards Club members, VIPs, and returning guests, both in person and on the phone.
• Take and manage guest bookings with accuracy, identifying up-selling opportunities to enhance guest stays by promoting hotel services, amenities, and packages.
• Maintain a deep understanding of and adhere to IHG Brand Standards, hotel policies, and operational processes to deliver consistent and high-quality service.
• Handle cash, credit, and digital transactions with precision, ensuring all processes align with hotel financial policies.
• Facilitate seamless check-in and check-out experiences, including verifying IDs, issuing room keys, and managing safety deposit boxes securely.
• Coordinate with housekeeping to confirm room readiness and update the Property Management System (PMS) with any changes or room allocations.
• Assist in managing guest inquiries, messages, and complaints, ensuring timely responses and escalating to management when required.
• Anticipate and fulfill guest needs by recording and acting on preferences, special requests, or recurring concerns to create personalized experiences.
• Provide accurate information on local attractions, transportation, and hotel amenities to enrich the guest's stay.
• Follow all safety and emergency procedures, including reporting incidents promptly.
• Stay trained on hotel emergency protocols and assist guests during evacuations or other critical situations.
• Collaborate with other departments to ensure seamless communication and exceptional service delivery.
• Step in to support colleagues with ad-hoc duties as needed, fostering a team-oriented work environment.
• Actively participate in team briefings, training sessions, and performance discussions to enhance personal and departmental growth.
• Represent the hotel brand with pride by maintaining a polished appearance and professional demeanor at all times.
• Always stay informed of the day’s events, activities, and occupancy levels to provide accurate and timely information to guests.
• Assist with administrative duties, including filing, preparing reports, and maintaining an organized workspace.
• Monitor and replenish front desk supplies, such as registration cards, brochures, and stationery.
• Assist with managing incoming and outgoing guest mail, package deliveries, and courier services.
• Conduct follow-ups with guests during and after their stay to ensure satisfaction and address any unresolved concerns.
• Support loyalty program initiatives by encouraging enrollment and educating guests about program benefits.

What We Need From You

• Communication skills - Guests will approach you with both concerns and compliments, so you’ll need to be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers.
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality

Kuala Lumpur, Malaysia stays updated with other related opportunities and events.

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Overview

Hilton isn’t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.

And, we strongly believe that our Team Members are more than just “employees”.

Thrive at Hilton embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a Purpose , and creating the most optimal work experience for them as an individual.

Go Hilton , our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.

Join us now and enjoy the Hilton experience for yourself.

Responsibilities

The Front Office Assistant greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel’s services.

• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
• Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation.
• Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
• Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
• Assist guests with check-out payments or charges, accepting and recording vouchers, travellers checks and other forms of payment, converting foreign currency at current posted rates.
• Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such as on outlet hours, special VIP programs, events, etc.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
• Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs.
• Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested.
• Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results.
• Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc.
• Remain calm and alert especially during emergency situations and heavy hotel activity.
• Plan and implement detailed steps by using experienced judgment and discretion.
• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
• Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
• Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets.
• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
• Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment is secured.
• Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate.
• Follow-up with all guests to ensure satisfaction with problem resolution.
• Maintain awareness of guests’ profile and specific preferences, ensuring that they are acted upon for each reservation.
• Ensure that VIP guests are treated personally and recognized as an individual.
• Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct.
• Input information into Fidelio regarding guests, ensuring accuracy and that the information can be clearly understood by other team members.
• Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.
• Up to date with information on facilities, attractions, and places of interests, sights and activities in and around the hotel.
• Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT.
• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
• Ensure that the Front Office Manager is kept aware and up to date with operational issues.
• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups.
• Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly.
• Ensure that the front desk stock is managed and not wasted, maintaining costs where able.
• Keep up to date and aware of competitor activities in order to be well informed.
• Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
• Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.
• Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly.
• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
• Provide safety deposit boxes to guests, ensuring that guests’ valuables are safe and secure at all times.
• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations.
• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.
• Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.
• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money.
• Attempt to communicate with guests in guests’ native language, if applicable.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Guest Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude,behaviours, skills, and values that follow:

• Able to perform moderately complex mathematical calculations without error.
• Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs.
• Able to access and accurately input information using a moderately complex computer system.
• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• 1 or 2 years of related working experience preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all!

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Overview

Front Office Manager (HOT0BUQE)

Work Location

Hilton Kuching Hotel Jalan Tunku Abdul Rahman Kuching 93100

What will I be doing?

As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards:

• Maintain high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Actively seek verbal feedback from customers and team members at every opportunity.
• Agree and implement actions to make improvements to customer service.
• Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.
• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
• Be available to assist on duty in the hotels during any busy days or special events.
• Maintain a presence in the lobby setting the example for team members for guest service.
• Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before the guests ask.
• Have detailed knowledge of Hilton departmental standards, explaining the standards to the team and training each team member individually with specific job skills checklists that relate to their responsibilities.
• Assess team members’ performance against standards.
• Monitor standards through regular standards review checks.
• Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.
• Implement and follow through with improvements identified.
• Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards.
• Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy and external events, promotions etc.).
• Communicate effectively with Housekeeping, groups and tours about any in-house group holding catering events, ensuring direct liaison with group leaders upon arrival for special requests.
• Describe, assign and delegate duties and authority for the operation of the department at all times.
• Understand the situation in other departments and their implications for your own department.
• Plan ahead and ensure adequate resources are available.
• Coordinate with the Housekeeping department to ensure cleaning is followed-up, ensuring that follow-up procedures are maintained.
• Ensure that the shift is reviewed, handovers and briefings are carried out.
• Maintain in-depth technical knowledge and skills required for the job.
• Maintain guest histories to assist with returning guests.
• Establish good communication with the Housekeeping team.
• Attend and participate in regular operational and hotel meetings.
• Ensure that supplier liaison with the Purchasing team ensures maximum support with regards to sponsorship, marketing and pricing initiatives.
• Responsible for the maximization of room revenue and profit through commercial room management, ensuring a consistently high standard of customer service within the department.
• Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by members of the Management and that overbooking levels for future days will be monitored by the Revenue Manager.
• Understand the goals of the hotel and the department’s role in achieving it, communicating goals to the team.
• Ensure that daily operation is managed by the Guest Service Managers and Supervisors who are totally accountable for the profitability and service standards achieved.
• Set and agree to departmental objectives for self and team.
• Represent the needs of the team to others in the hotel.
• Get members of the team to work co-operatively with others.
• Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events, promotions in the restaurants and bars.
• Be aware of potential highs and lows in the business.
• Create and implement sales promotions and team members incentives as per discussion with the Director of Operations.
• Assist the Marcom team with the preparation of event brochures.
• Assist with the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers with the support of the Revenue Manager and marcom team.
• Identify, communicate and act on potential sales leads.
• Participate in the development of the annual budget, developing short and long term financial operating plans.
• Use key monitors and financial targets to evaluate the department’s performance and make future plans.
• Analyze financial information that is provided via the payroll system and ONQ, to assist decision making.
• Complete regular financial and operating reports as required or requested by the Director of Operations.
• Forecast potential costs, review expenses on a monthly basis and implement actions for improvement, following the company’s control procedures.
• Communicate relevant financial information to the team.
• Analyze and explain any financial variance against plans.
• Set-up and maintain leave plans for the department.
• Monitor, control and minimize overtime for the department.
• Carry out seasonal inventory of operating equipment.
• Understand the quantity and quality of people needed to operate the department.
• Carry out selection interviews and make effective recruitment decisions based on skills and attitude.
• Ensure that new recruits have all relevant information before commencing employment.
• Plan and ensure that departmental orientation is carried out.
• Ensure standards trainings and assessments are carried out.
• Regularly review individual and team performance against objectives and provide feedback.
• Develop and implement department training plans to meet business needs.
• Carry out training programs for team members with the Training Manager and departmental trainers.
• Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency.
• Review and evaluate all training activities.
• Carry out annual appraisals with all team members in accordance with legal and hotel guidelines and identify individual training needs.
• Provide relevant training to new team members.
• Introduce appropriate product knowledge courses for team members.
• Understand relevant Health & Safety (H&S) legislations and their implications on the operation of the department.
• Communicate to the team their responsibilities within H&S.
• Ensure that safe and healthy working practices are implemented at all times.
• Participate in community public relations for the hotel.

What are we looking for?

• Good communication, organization and coordination skills.
• Good team player.
• Responsible and self-motivated.
• Patient, responsible and proactive in dealing with problems.
• Able to maintain excellent relations with team members.
• Able to work under great physical and mental pressures.
• Familiar with computer systems.
• Fluent in spoken and written English to meet business needs.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisuretravellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Job: Guest Services, Operations, and Front Office

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Negeri Sembilan

Responsibilities

• Perform good customer service to contribute to a warm welcoming ambiance of the counter service in line with the Hospital's Mission and Vision. Provide clear explanations to all customers at all times.
• Perform timely and efficient counter services including registration, admission, and discharge processes according to the department's Policies & Procedures, and ensure accurate patient information is entered/updated in the hospital system at all times.
• Ensure accurate patient information is entered/updated in the hospital system at all times.
• Be responsible for the cashier’s float so that all monies are properly accounted for.
• Collect top-up deposits/handle top-up GL for patients whose interim bills have exceeded the available deposits/GL limit.
• Ensure efficient and accurate billing at all times. Make sure all medical and pharmacy charges for patients are being charged correctly by the respective departments.
• Obtain customer and guarantor signatures on all forms and ensure all standard forms are completed with the required information.
• Properly handle all insurance cases and liaise with the Front Office Executive when necessary.
• Provide simple estimated quotations to patients.
• Attend to any queries from patients, insurance, and Consultants.
• Personally adhere to and uphold the Patient & Family Rights and Responsibilities (PFRR) in handling patients and their families at all times.
• Take part in all quality and safety-related initiatives and contribute towards the continuous improvement of the hospital.
• Perform any other related duties and responsibilities as directed by Management.
  
  

Requirements

• Minimum SPM with a pass in English, Maths, and Malay.
• At least 1 year of working experience in a related field.
• Knowledgeable in communication skills.
• Willing to work on shifts.
  
  

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Aurelius Healthcare is inspired by the wisdom of Stoicism, a philosophy followed by one of history's most revered Roman emperors. Our dedicated team nurtures patients within our facility and fosters self-confidence & self-care, all while delivering top-tier medical care.

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Overview

Ming Star Hotel & Travel Sdn Bhd is hiring a Full time Front Office Assistant role in Kampung Tanjung Kapur, Terengganu. Apply now to be part of our team.

Job summary

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening

Responsibilities / duties

menerima panggilan daripada pelanggan. membuat tempahan bilik hotel pada sistem. mengendali email dan booking daripada online travel agent. Boleh menggunakan komputer dan dapat melayan pertanyaan dengan baik. boleh menguruskan wang dengan baik.

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Job Responsibilities

• Manage day-to-day Front Office operations related to the companyâs treasury functions, including funding, deposits, and earmarking activities.
• Prepare and deliver daily, weekly, monthly, and quarterly treasury reports, ensuring accuracy and timeliness in line with internal and regulatory requirements.
• Ensure all transactions comply with FGV Holdings Berhadâs Group Treasury policies and FGV Capital Sdn Bhdâs Standard Operating Procedures (SOP) related to Front Office functions.
• Monitor the daily cash position and invest surplus funds in approved financial instruments.
• Oversee daily cash flow and banking activities to manage funding availability and support seamless company operations.
• Identify suitable investment instruments, credit facilities, or alternative funding sources that provide optimal value to the company.
• Ensure all transactions are accurately prepared and executed within the stipulated timeframe.
• Establish and maintain strong working relationships with banking institutions and key stakeholders to support efficient treasury operations.
• Record daily transactions accurately in the Treasury Management System.
• Assist the supervisor in the preparation of reconciliation statements, other required reports and other cash arrangements within FGV Group.
• Compile and verify the completeness of all documents related to financial transactions.
• Drive continuous improvement of internal processes to enhance operational efficiency.
• Ensure all transactions are conducted in full compliance with relevant policies and procedures.
• Collaborate closely with Front Office team members, as well as Back Office and Middle Office units, to ensure smooth execution of daily treasury operations.
• Liaise with Finance representatives and relevant stakeholders across the FGV Group, including subsidiaries based outside of Malaysia, to support treasury-related activities and ensure alignment.

Job Requirements

• Bachelorâs Degree in Accountancy/Finance/Banking or related field
• Proven experience in treasury operations, with exposure to funding, deposit management, and earmarking processes.
• Familiarity with treasury management systems, ERP software (preferably SAP), and Microsoft Office applications.

Job Benefits

• EPF
• SOCSO
• Annual Leaves

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