559 Hotel Management jobs in Malaysia
Hotel Management Trainee
Posted today
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Job Description
Reports To: General Manager (GM) & Director
Key Responsibilities:
1. Supportive role to the General Manager:
- Assist with supporting and auditing various departments within the hotel group
- Assist with scheduling appointments, meetings, and coordinating travel arrangements.
- Handle confidential correspondence, prepare reports, and create presentations as directed by the GM.
- Assist with screening phone calls, inquiries, and requests, and handle them appropriately.
- Assist in preparing for key meetings, including compiling agendas and taking minutes.
2. Procurement & Administrative Management:
- Serve as the main point of contact for office-related matters.
- Assist with sourcing of general hotel supplies and operational equipment by identifying vendors, obtaining and comparing quotations, and processing purchase orders.
- Handle all incoming and outgoing mail, courier services, and general email correspondence.
- Establish and maintain an efficient physical and digital filing system for all hotel administrative documents.
3. Human Resources (HR) Support:
- Assist with the new hire onboarding process, including preparing employment contracts and collecting necessary documents.
- Maintain and update employee records, e.g., leave applications and attendance records.
- Act as a first point of contact for basic staff inquiries regarding HR administrative matters.
4. Financial & Accounts Support:
- Assist with managing and auditing expense claims for the General Manager and other department heads.
- Assist in liaising with external accountants or vendors for invoice processing and payments.
- Manage the office petty cash fund and ensure proper reconciliation.
5. Reporting & Ad-Hoc Duties:
- Assist in compiling data and preparing regular administrative or operational reports as required by management.
- Undertake any other ad-hoc tasks and responsibilities as assigned to support the hotel's operational needs.
Key Requirements & Qualifications:
- Experience: Minimum of 2-3 years of experience in a Hospitality, Finance, Business Administration, or senior administrative role. Experience in the hospitality industry, particularly with procurement or purchasing tasks, is a strong advantage.
- Skills:
- High proficiency in Hotel PMS Software is preferred. (Oracle, ABS, ESOFT)
- High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Excellent written and verbal communication skills in both English and Bahasa Malaysia.
- Fluency in Mandarin (spoken and written) to connect with guests and team members effectively is preferred.
- Exceptional organizational and time-management abilities.
- Absolute discretion and a proven ability to handle confidential information.
- Education: Minimum Diploma in Business Administration, Finance, or a related field.
What We're Looking For:
- A proactive, resourceful, and detail-oriented individual who acts without delay.
- Professional demeanor and a positive, can-do attitude.
- Strong communicator with excellent written skills.
- Strong systematic approach to building and executing SOPs with a logical and practical mindset.
- Ability to multitask and prioritize effectively in a dynamic environment.
- Reliable and accountable to maintaining high service standards.
- Passion and enjoyment of hospitality and a service-oriented mentality.
Job Type: Full-time
Pay: RM2, RM4,200.00 per month
Benefits:
- Meal allowance
- Opportunities for promotion
- Professional development
Experience:
- Hospitality: 1 year (Preferred)
Willingness to travel:
- 50% (Preferred)
Work Location: In person
Hotel Management Trainee
Posted today
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Job Description
About Us
Eastin Hotel Kuala Lumpur is currently undergoing a full rebranding and transformation to align with the standards of a renowned international 5-star hotel brand. As part of this exciting journey, we are looking for a dedicated and passionate Trainee
Department: Front Office / Housekeeping / Food & Beverage / Human Resources / Sales & Marketing (based on placement)
Reporting to: Department Head / Supervisor
Objective
To provide interns with hands-on experience in hotel operations and exposure to various departments, developing knowledge and skills in hospitality management.
Key Responsibilities
- Assist respective department in daily operations (Front Office, Housekeeping, F&B, HR, or Sales & Marketing).
- Support guest services, ensuring excellent customer satisfaction.
- Learn and assist with check-in/check-out procedures and guest inquiries (Front Office).
- Participate in room inspections, inventory management, and housekeeping standards (Housekeeping).
- Assist in food service, banquet setup, and guest dining experience (F&B).
- Support administrative functions such as recruitment, training, and staff engagement (HR).
- Assist in sales calls, marketing activities, and event coordination (Sales & Marketing).
- Perform any ad-hoc tasks assigned by supervisors.
Learning Outcomes
- Gain exposure to hotel operations and service standards.
- Develop communication, problem-solving, and teamwork skills.
- Understand guest relations and hospitality industry practices.
- Experience real workplace environment in a leading hotel.
Requirements
- Currently pursuing a Diploma/Degree in Hotel Management, Hospitality, Tourism, or related field.
- Strong communication and interpersonal skills.
- Positive attitude, willingness to learn, and adaptability to fast-paced environment.
- Able to commit to internship duration (minimum 3–6 months).
Job Type: Internship
Contract length: 3-6 months
Pay: From RM800.00 per month
Benefits:
- Meal provided
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Location:
- Petaling Jaya (Preferred)
Work Location: In person
Internship for Hotel Management
Posted today
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Job Description
During the internship period, you will responsible for:
Attending Walk in customers
Assisting for reservations arrangements and communicate with front desk on the reservation.
Arrange room preparation and cleaning as part of a broader understanding of room management.
coordinate services like room housekeeping, and ensure effective communication between guests and staff.
To ensure guest satisfaction, anticipate and respond to request promptly
Handling customer enquiries at front desk reception counter.
Handling request and problem solutions in order for customer satisfaction.
Hostel will be provided if necessary.
Job Type: Internship
Contract length: 3 months
Pay: RM RM800.00 per month
Work Location: In person
Internship in Hotel Management
Posted today
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Job Description
Responsibilities:
- Assist in welcoming and registering guests, ensuring a smooth check-in and check-out process.
- Provide attentive and responsive service to guest requests and inquiries.
- Help maintain accurate guest records and preferences in the system.
- Support the preparation of daily shift reports and guest billing.
- Ensure the front desk area is clean, organized, and welcoming.
- Promote hotel services and amenities, including up-selling rooms and facilities.
- Assist with daily administrative tasks and guest communications.
- Handle guest payments and follow hotel credit policies.
Job Type: Internship
Contract length: 3-6 months
Pay: From RM800.00 per month
Benefits:
- Free parking
- Meal provided
Location:
- Kuala Lumpur (Preferred)
Guest Services Officer- Front Office
Posted 2 days ago
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Join to apply for the Guest Services Officer - Front Office role at Hyatt Regency .
Organization: Hyatt Regency Kuantan Resort
SummaryAt Hyatt, we believe our guests choose Hyatt because of our caring and attentive colleagues who focus on providing efficient service and meaningful experiences. Guest Service Officers are responsible for guest registration and communicating hotel services and promotions. This highly visible role offers opportunities for casual conversations and directly impacts the guest experience. Duties may include processing payments and responding to guest inquiries. As a Front Office colleague, you'll be the face of Hyatt. If you have experience at other hotels as a front desk associate or an interest in hotel frontline roles, we'd love to hear from you!
Hyatt colleagues work in an environment that demands exceptional performance and offers great rewards, including career opportunities, job enrichment, and a supportive work environment. If you're ready for this challenge, we are ready for you.
Qualifications- A genuine desire to satisfy guest needs in a fast-paced environment.
- Refined verbal and written communication skills.
- Ability to stand for long periods.
- *This position is open to Malaysian Nationals only, due to strict Malaysian Immigration and Manpower Department regulations.
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industry: Hospitality
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#J-18808-LjbffrGuest Services Officer- Front Office
Posted 23 days ago
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At Hyatt, we believe ourguests select Hyatt because of our caring and attentive colleague who focus on providing efficient service and meaningful experiences.
Guest Service Officers are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office colleague. If you have worked at other Hotels as a front desk associate or you have an interest in hotel frontline jobs, we'd love to hear from you!
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
**This is not your typical career opportunity. This is the Hyatt Touch.**
**Qualifications:**
+ A true desire tosatisfy the needs of others in a fast paced environment.
+ Refined verbaland written communication skills.
+ Ability to standfor long periods of time.
+ ***Due to strict regulation of MalaysianImmigration and Manpower Department, this position is open for MalaysianNationals only.**
**Primary Location:** MY-06-Kuantan
**Organization:** Hyatt Regency Kuantan Resort
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Internship - Culinary/Food & Beverage/ Front Office/Technician/Hotel Management/Customer Service
Posted today
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An Intern in the Culinary / Food & Beverage / Front Office / Engineering/ Hotel Management , will gain practical, hands on experience in day to day operations, customer service and food preparation in a professional environment. This internship is ideal for students eager to explore the dynamic world of F&B or hospitality services.
Job Types: Internship, Student job
Contract length: 3 months
Pay: RM400.00 per month
Benefits:
- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
Work Location: In person
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Internship for Tourism, Hospitality and Hotel Management(Kuching)
Posted today
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Job description
- Industry Training Places Available in Hotel Industry
- 3 - 6 months of the internship period
- Studying Sijil SKM or Diploma in Tourism, Hospitality or Hotel Management - Valid Drivers License
Job Type: Internship
Contract length: 3-6 months
Pay: From RM600.00 per month
Ability to commute/relocate:
- Kuching: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Guest Services Manager
Posted 4 days ago
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Join to apply for the Guest Services Manager role at Le Méridien Hotels & Resorts
23 hours ago Be among the first 25 applicants
Join to apply for the Guest Services Manager role at Le Méridien Hotels & Resorts
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Additional Information
Job Number
Job Category Rooms & Guest Services Operations
Location Le Meridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia, 62502VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Management
Job Summary
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
CANDIDATE PROFILE
Education And Experience
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Leading Guest Services Teams
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Celebrates successes and publicly recognizes the contributions of team members.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Strives to improve service performance.
- Provides immediate assistance to guests as requested.
- Ensures employees understand customer service expectations and parameters.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Manages payroll administration.
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Participates in employee progressive discipline procedures.
- Uses all available on the job training tools for employees.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Supervises on-going training initiatives and conducts training when appropriate.
- Participates in the employee performance appraisal process, providing feedback as needed.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains high visibility in public areas during peak times.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Performs Front Desk duties in high demand times.
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Hospitality
Referrals increase your chances of interviewing at Le Méridien Hotels & Resorts by 2x
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#J-18808-LjbffrGuest Services Agent
Posted 4 days ago
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Overview
Join to apply for the Guest Services Agent role at Mandarin Oriental .
Mandarin Oriental Kuala Lumpur is looking for a Guest Services Agent to join our Front Office team.
About The JobBased at the Mandarin Oriental Kuala Lumpur / within the Front Office Department in Kuala Lumpur, the Guest Services Agent is responsible for meeting and exceeding guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Agent reports to the Front Office Manager / Reception Manager.
Responsibilities- Meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, escort guests to their rooms and assign rooms according to guest preferences, ensuring consistency in service delivery to enhance guest experiences through LQE.
- Ensure effective implementation of the IMS policy and procedures.
- Ensure operational compliance with legal regulations and other requirements.
- Greet guests warmly and professionally upon arrival.
- Handle guest check-ins and check-outs efficiently and accurately.
- Follow hotel policies, safety guidelines, and standard operating procedures.
- Respond promptly and courteously to guest inquiries, requests, and concerns.
- Learning & Development: We craft learning and development programmes to support your growth at various career stages.
- MOstay: Complimentary nights and attractive rates for you and your loved ones as part of the MOstay programme.
- Health & Colleague Wellness: Health benefits and wellness programmes for colleagues globally.
- EPF (Employees Provident Fund) contributions (higher than the norm).
- SOCSO (Social Security Organisation) & EIS (Employment Insurance System).
- Public holiday entitlement based on the Malaysian calendar.
- Exceptional rest area & colleague engagement activities.
- Entry level
- Full-time
- Other
- Hospitality