758 Hostess jobs in Malaysia

**Your Day To Day**
+ Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
+ Ensure restaurant operating equipment is clean and in working order
+ Tell your supervisor or duty manager about any unsafe equipment, low supplies or safety incidents
+ Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
+ Be cleaner than clean - meet or exceed local cleanliness and hygiene laws.
+ Inquiring if they have a reservation and noting it in the reservation book if they do
+ Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
+ Give guests a better experience by helping with any queries or advice
+ Wear your uniform with pride and grooming as per hotel standard
+ Maintain detailed knowledge of menu, including daily specials and ensure food tags are complete & according to the food displayed.
+ Take on other ad-hoc duties when the whole team needs to pull together
+ Responsible to update the E-Log after every shift on daily basis.
+ To operate the POS and ensure the cashiering are accordance to Finance compliance.
**What We Need From You**
+ Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
+ Literate - you'll need a good grasp of reading, writing and basic maths
+ Articulate - a great communicator, you'll be warm, welcoming and easy to talk to
+ Compliant - as well as meeting local laws on food handling and serving alcohol, you'll be above the minimum age required and fluent in the local language
+ Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Additional Information**
**Job Number** 25125093
**Job Category** Food and Beverage & Culinary
**Location** The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50470VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

**Additional Information**
**Job Number** 25121677
**Job Category** Food and Beverage & Culinary
**Location** W Kuala Lumpur, No 121 Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50450VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Assisting in Management of Restaurant Team**
- Handles employee questions and concerns.
- Monitors employees to ensure performance expectations are met.
- Provides feedback to employees based on observation of service behaviors.
- Assists in supervising daily shift operations.
- Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
**Conducting Day-to-Day Restaurant Operations**
- Ensures all employees have proper supplies, equipment and uniforms.
- Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
- Ensures compliance with all restaurant policies, standards and procedures.
- Monitors alcohol beverage service in compliance with local laws.
- Manages to achieve or exceed budgeted goals.
- Performs all duties of restaurant employees and related departments as necessary.
- Opens and closes restaurant shifts.
**Providing Exceptional Customer Service**
- Interacts with guests to obtain feedback on product quality and service levels.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Encourages employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints, seeking assistance from supervisor as necessary.
- Strives to improve service performance.
- Sets a positive example for guest relations.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Meets and greets guests.
**Conducting Human Resource Activities**
- Supervises on-going training initiatives.
- Uses all available on the job training tools for employees.
- Communicates performance expectations in accordance with job descriptions for each position.
- Coaches and counsels employees regarding performance on an on-going basis.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Restaurant Manager.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

**Description:**
You will be responsible to provide an excellent and consistent level of service to your customers. The Hostess is responsible to assist with receiving guests in the hotel's restaurants, manages the inventory of the outlet, and assists the operation whenever necessary.
**Qualifications:**
+ Ideally with a degree or diploma in Hospitality or Tourism management.
+ Good customer service, communications and interpersonal skills are a must.
+ Due to Malaysian government work permit restrictions, we regret to inform that only Malaysian citizen or Permanent Resident of Malaysia will be considered.
**Primary Location:** MY-10-Kuala Lumpur
**Organization:** Grand Hyatt Kuala Lumpur
**Job Level:** Full-time
**Job:** Bars/Restaurants/Outlets
**Req ID:** KUA003124
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Additional Information**
**Job Number** 25122883
**Job Category** Food and Beverage & Culinary
**Location** Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia, 10250VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

Job Responsibility

Adhere To Safety Practices In The Company 'Safety First'

Responsible for Accurate & Timely Sales Support

• Reply email/whatsapp, send quotation to customers
• Issue Delivery order, Cash sales, Sales Return Note, Replacement
• Delivery Order & Gift voucher
• Handle Customer Enquiries - Pick up phone to answer customer
• inquiries
• Assist in giving valuable solutions to customers or salesmen - for example: short supply, wrong supply & wrong issue of orders
• Help storekeeper to check stock in ERP system
• Order Processing - Take order form salesman & customer, check old price before issue, when we create order over limit must inform salesman & send approved to Account department for check.
• Help salesman /customer to check stock when stock enough quantity in the system, request for photo, size measurement for goods.
  
  

After sales service :-

• Responsible to Verify and Process Warranties
• Confirm whether there are any warranties
• Collect cash bill & photo attached in the machine group.
• Obtain reason for return of goods.
• Participate in yearly annual stock take.
  
  

Other matters as and/or when requested or instructed by your immediate superior or the Management from time to time.

Job Requirements

• Minimum level education SPM
• 1 years related working experience.
• Proficient in Mandarin & English
• Computer literate (Microsoft excel & word)
• Good interpersonal and communication skills with all levels of personnel
  
  

Job Benefits

• Annual Leave
• EPF
• SOCSO

#J-18808-Ljbffr

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service leader to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations.

What you will be doing :

• Responsible for overseeing the customer service team (Greater China region) and ensuring that they are delivering quality service to customers.
• Responsible for developing and implementing customer service policies, procedures, and standards to ensure that customer inquiries are handled in a consistent and efficient manner.
• Responsible for maintaining records and reports related to customer service activities, including customer feedback.
• Involving in customer complaints/ feedback handling and ensuring that they are resolved in a timely manner.
• Ensure Customer Service process / policy recommendations are aligned to the strategic direction of the company and customer friendly.
• Oversee hiring, orientation and training of team members to ensure a capable workforce.
• Building capability within the existing CS managers and their respective team members.
• Manage training needs of Customer Service team and ensuring no knowledge gap by working closely with Quality Assurance and Trainers.
• Ensure Customer Service team adherence to the manuals, policies, and guidelines.
• Create a unified Customer Service team through effective communication, team building, motivation, recognition, staff onboarding and exit management.
• Lead Customer Service improvement projects through effective project management and leadership.
• Ensure SOPs standardization are in place and minimize the need to localize steps by becoming a strong gate keeper at regional level.
• Keep track of all regional customer issues, propose solutions and escalate to Global Head of CS.

What you will need :

• Experience and familiar with the Greater China market and demands especially from China, Hong Kong and Taiwan.
• Degree holder in any discipline. Major in Finance, Economics or business-related are preferred.
• 5 - 8 years of experience in Customers Service/Operations with at least 5 years of experience in managerial role.
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Attention to detail, accurate, responsible, independent, self-starter, customer oriented.
• Ability to manage Stakeholder and C-level partners in the business.
• Strong people skills and communication skills in English and Mandarin.
• Experience gained in FX/Finance/FinTech industry is an advantage.

Rewards in return for your commitment :

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards

Interview process :

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45mins

#J-18808-Ljbffr

Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!

Our Office Location (HQ) #J-18808-Ljbffr

Customer Service Management Team (Arabic Speaker) based in Kuala Lumpur, Malaysia to handle DUBAI Clients and Customers.

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and our Global Hub for Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group is the supportive function that helps our clients with products and services. Ultimately, they are here to fill in the gaps and frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet, we are looking for a Customer Service Associate to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by, and we are looking to continuously exceed customer expectations.

What you will be doing:

• Oversee the Middle-East Market (Dubai) customer service team and ensure that they are delivering quality service to customers.
• Develop and implement customer service policies, procedures, and standards to ensure that customer inquiries are handled in a consistent and efficient manner.
• Maintain records and reports related to customer service activities, including customer feedback.
• Handle customer complaints and feedback, ensuring they are resolved in a timely manner.
• Ensure customer service process and policy recommendations are aligned with the strategic direction of the company and are customer-friendly.
• Oversee hiring, orientation, and training of team members to ensure a capable workforce.
• Build capability within the existing CS managers and their respective team members.
• Manage training needs of the Customer Service team and ensure no knowledge gap by working closely with Quality Assurance and Trainers.
• Ensure Customer Service team adherence to the manuals, policies, and guidelines.
• Create a unified Customer Service team through effective communication, team building, motivation, recognition, staff onboarding, and exit management.
• Lead Customer Service improvement projects through effective project management and leadership.
• Ensure SOPs standardization are in place and minimize the need to localize steps by becoming a strong gatekeeper at the regional level.
• Keep track of all regional customer issues, propose solutions, and escalate to the Global Head of CS.

What you will need:

• Experience and familiarity with the Middle-East market and demands, especially from Dubai.
• Degree holder in any discipline; major in Finance, Economics or business-related fields are preferred.
• 5 - 8 years of experience in Customer Service/Operations, with at least 5 years of experience in a managerial role.
• Experience in the FX/Finance industry is a must.
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Attention to detail, accuracy, responsibility, independence, self-starter, and customer-oriented.
• Ability to manage stakeholders and C-level partners in the business.
• Strong people skills and communication skills in English.
• Arabic language proficiency is a must.
• Experience in FX/Finance/FinTech industry is an advantage.

Benefits:

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards
• Relocation Allowance
• Rental Subsidy (T&C applies)
• *Employment Pass and Visa Sponsorship
• *Relocation Benefits

*NOTE: Successful candidates hired will need to complete and pass the 3-week training before we submit for EP/Work Visa application.

*Candidate may need to leave the country during the EP processing before being able to come back to Malaysia.

Interview process:

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45 minutes

#J-18808-Ljbffr