6 Hospitality jobs in Kuala Kangsar

Location: Sungai Bakap, Penang

Job Type: Full-Time | 2-Year Contract

Salary: RM2,500 – RM3,000/month

Company Background:

A growing manufacturing group is looking for Customer Service Assistant Officers to support order processing and customer coordination as part of a new ERP system rollout.

Key Responsibilities:

Order Processing & Coordination

• Process customer orders accurately using the ERP system.
• Liaise with production and logistics teams to ensure timely deliveries.
• Update customers on order status, delivery schedules, and any changes.

Customer Support & Issue Resolution

• Handle customer inquiries professionally via phone and email.
• Resolve issues promptly to maintain customer satisfaction.

Data & Reporting

• Maintain accurate records of orders and deliveries.
• Prepare reports as required by the team or management.
• Support data entry, testing, and training activities during the ERP rollout.

Collaboration & Process Improvement

• Work closely with other departments to improve customer service processes.
• Provide feedback to enhance operational efficiency.

Requirements:

• Minimum SPM qualification; Diploma or Degree is an advantage.
• 2–3 years of experience in customer support, order processing, or sales support in manufacturing / logistics sector preferred.
• Familiarity with ERP systems (SAP, Oracle, or similar) is an advantage.
• Strong communication and problem-solving skills.
• Detail-oriented and able to handle multiple tasks simultaneously.
• Proficient in Microsoft Office (Excel and Outlook).
• Willing to spend extra time when needed to complete tasks.

Working Hours & Structure:

• Monday – Friday: 8:30am – 6:00pm
• Annual Leave: 12 days (pro-rated)

Benefits:

• Medical Insurance provided
• Outpatient Medical Coverage provided
• Supportive team environment with learning opportunities

Job Type: Contract

Contract length: 24 months

Pay: RM2, RM3,000.00 per month

Benefits:

• Health insurance
• Professional development

Experience:

• ERP systems: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Customer Service (Assistant Officer)

Location: Sungai Bakap, Penang

Job Type: Full-Time | 2-Year Contract

Salary: RM2,500 – RM3,000/month

Company Background:

A growing manufacturing group is looking for Customer Service Assistant Officers to support order processing and customer coordination as part of a new ERP system rollout.

Key Responsibilities:

Order Processing & Coordination

• Process customer orders accurately using the ERP system.
• Liaise with production and logistics teams to ensure timely deliveries.
• Update customers on order status, delivery schedules, and any changes.

Customer Support & Issue Resolution

• Handle customer inquiries professionally via phone and email.
• Resolve issues promptly to maintain customer satisfaction.

Data & Reporting

• Maintain accurate records of orders and deliveries.
• Prepare reports as required by the team or management.
• Support data entry, testing, and training activities during the ERP rollout.

Collaboration & Process Improvement

• Work closely with other departments to improve customer service processes.
• Provide feedback to enhance operational efficiency.

Requirements:

• Minimum SPM qualification; Diploma or Degree is an advantage.
• 2–3 years of experience in customer support, order processing, or sales support in manufacturing / logistics sector preferred.
• Familiarity with ERP systems (SAP, Oracle, or similar) is an advantage.
• Strong communication and problem-solving skills.
• Detail-oriented and able to handle multiple tasks simultaneously.
• Proficient in Microsoft Office (Excel and Outlook).
• Willing to spend extra time when needed to complete tasks.

Working Hours & Structure:

• Monday – Friday: 8:30am – 6:00pm
• Annual Leave: 12 days (pro-rated)

Benefits:

• Medical Insurance provided
• Outpatient Medical Coverage provided
• Supportive team environment with learning opportunities

Job Type: Contract

Contract length: 24 months

Pay: RM2, RM3,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Experience:

• ERP systems: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Job Responsibilities:

• Handling day to day station operations.
• Prepare duty roster and ensure the staffs meet the operational requirement.
• Responsible in administrative tasks such as inventory, sales, customer service, reporting, cashier, bank-in and safety arrangement.
• Responsible to take care the assets, report any damages.
• Place a fuel order.
• Any other task being assigned as and when required.

Job Requirements:

• Computer literate.
• Good customer service and communication skill.
• Able to work long hours.

Job Types: Full-time, Contract

Contract length: 12 months

Pay: From RM1,700.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• Do you have any working experiences to work at Petrol Station? Please brief.
• How much of your expected salary and how long your notice period to serve?

Education:

• STM/STPM (Required)

Work Location: In person

Job Description

· Process sale orders, price maintenance, customer returns, customer billing and delivery documents, credit/debit memo, equipment on loan agreement, following to the standard operating procedures and system.

· Manage transport/shipment planning to ensure accuracy and on-time delivery to customers.

· Handle customer complaints by coordinating with relevant stakeholders in order to seek appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

· Build sustainable relationships and customer trust through interactive and professional communications either by phone calls or emails.

· Be a primary liaison for customers and relevant stakeholders in regarding to order and delivery inquiries.

· Ensure personal and functional KPIs are met.

· Share best practices and interacting with counterparts across the region and globally.

· Performs other duties, tasks and responsibilities as assigned or required.

Job Requirement

· Bachelor's degree in Business Administrative or related field.

· At least 2-3 years' experience in the customer service field, trading, chemical industry is preferred.

· Knowledge in customs trade requirement e.g. GPB, LMW, FTZ application is a plus.

· Knowledge of Office software and SAP SD module, specifically to delivery process.

· Good command of spoken and written communication skills

If interested please whatsapp or call KC

Job Type: Contract

Contract length: 12 months

Pay: RM4, RM5,000.00 per month

Work Location: In person

1 Customer Communication:

Interact with customers via phone, email, and other communication channels, addressing inquiries, providing information, and resolving issues promptly and professionally.

Serve as the primary point of contact for assigned clients, building strong relationships based on trust and reliability internally & externally.

2 Order Processing:

Receive, process, and manage customer orders accurately and efficiently.

Collaborate with production, shipping, and other internal teams to ensure orders are fulfilled on time and according to customer specifications.

3 Issue Resolution:

Identify and troubleshoot customer concerns, offering appropriate solutions and alternatives.

Escalate complex issues to the relevant departments and follow up until resolution is achieved.

4 Product Knowledge:

Develop a deep understanding of our metal plating products and services to provide accurate and relevant information to customers.

Keep up-to-date with industry trends and product enhancements.

5 Documentation and Reporting:

Maintain accurate and organized customer records, order history, and interactions in the Customer Relationship Management (CRM) system.

Generate regular reports on customer inquiries, orders, and satisfaction metrics.

6 Customer Satisfaction:

Proactively gather customer feedback and suggestions, conveying them to the management team for continuous improvement.

Strive to exceed customer expectations and ensure a positive overall experience.

7 Ad hoc task as per assigned by Superior / Management.

ACADEMIC, SKILL & EXPERIENCE:

1 Bachelor's degree in Business Administration, Marketing, or related field preferred.

2 Proven experience in a customer service or client-facing role, preferably within the manufacturing industry.

3 Excellent verbal and written communication skills.

4 Strong problem-solving and conflict-resolution abilities.

5 Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.

6 Attention to detail and ability to manage multiple tasks simultaneously.

7 Team player with a positive attitude and strong interpersonal skills.

8 Time management, active listening, emotional intelligence.

9 Maintain positive attitude.

Job Type: Permanent

Pay: RM2, RM3,500.00 per month

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)

Work Location: In person