33 Hospitality jobs in Georgetown

An exceptional opportunity awaits for an experienced General Manager to take the helm of a prestigious resort and care centre in Penang. This role is ideal for someone who thrives on making a meaningful difference in the lives of residents, while expertly balancing operational excellence, strategic growth, and compassionate service delivery.

As General Manager (Healthcare and Hospitality) based in Penang's premier resort destination, you will be entrusted with shaping every aspect of the resident experience-from initial contact through daily operations to long-term community growth. The position offers a unique blend of responsibilities across sales, marketing, construction oversight, financial stewardship, and team leadership. With attractive benefits such as health and wellness coverage, performance-based bonuses, housing or relocation assistance where applicable, and ongoing professional development opportunities, this is your chance to shape the future of residences in a vibrant community.

• Lead the establishment and ongoing management of a premier resort and care centre in Penang, ensuring high standards of hospitality, healthcare, and resident wellbeing.
• Drive occupancy growth through innovative sales and marketing strategies while overseeing all aspects of operations, construction projects, financial management, and regulatory compliance.
• Enjoy comprehensive benefits including health and wellness coverage, performance incentives tied to results, potential housing or relocation support, and continuous training to further your career.

What you'll do:

As General Manager (Healthcare and Hospitality) based in Penang's premier resort and care centre destination, you will be entrusted with shaping every aspect of the resident experience-from initial contact through daily operations to long-term community growth. Your days will be filled with opportunities to collaborate with cross-functional teams as you guide strategic sales initiatives that boost occupancy rates while nurturing vital partnerships within the healthcare ecosystem. You will oversee construction projects that expand the resort's offerings in line with evolving resident needs. By managing seamless integration between hospitality services and advanced care solutions-including remote monitoring-you will ensure each resident enjoys personalised attention in a safe yet vibrant environment. Your commitment to fostering teamwork among staff members will help create a culture rooted in empathy and shared purpose. Through diligent financial stewardship and unwavering focus on regulatory compliance you will secure the long-term sustainability of this unique community.

• Develop and execute comprehensive sales and marketing strategies designed to drive occupancy rates and consistently meet or exceed ambitious sales targets across all areas of the resort.
• Monitor evolving market trends, customer preferences, and competitor activities to inform dynamic marketing plans that keep the resort at the forefront of the industry.
• Oversee branding efforts, advertising campaigns, community outreach initiatives, digital presence management, and referral network building to strengthen market positioning.
• Build collaborative relationships with hospitals, insurance companies, retirement planners, and other key partners to generate leads and increase conversion rates for both the resort and care residence.
• Supervise ongoing construction projects-including renovations and future expansions-ensuring timely completion within budget while maintaining alignment with operational needs and resident expectations.
• Work closely with architects, contractors, consultants, and project managers to guarantee all developments comply with regulatory codes, safety standards, and design guidelines.
• Set up and manage day-to-day operations for both active living resort facilities and care residence services to deliver an integrated experience that prioritises resident comfort and wellbeing.
• Implement operational strategies that optimise service delivery efficiency while enhancing resource utilisation across hospitality, remote monitoring, property management, wellness programmes, rehabilitation services, social engagement activities, cleanliness standards, comfort measures, and safety protocols.
• Recruit, train, mentor, and inspire multidisciplinary teams across all departments; promote a collaborative culture focused on professionalism and resident-centred care; implement ongoing training systems for continuous staff development.
• Ensure strict adherence to all relevant healthcare regulations as well as hospitality industry standards by overseeing risk management practices including infection control procedures, emergency preparedness planning, internal audits, quality assurance reviews.

What you bring:

To excel as General Manager (Healthcare and Hospitality) you will bring extensive experience leading large-scale operations within either senior living communities or luxury hospitality settings-ideally blending both perspectives for maximum impact. Your background should include hands-on involvement in designing/executing sales campaigns that have delivered measurable occupancy gains alongside deep familiarity with managing construction projects under tight timelines/budgets. You are known for your empathetic approach when working with residents/families/staff alike-always striving for open communication/collaboration at every level. Your financial acumen enables you to balance cost optimisation against revenue enhancement without compromising service quality. A passion for continuous learning/professional development ensures you remain current on industry trends/regulatory changes so you can proactively adapt strategies as needed. Above all else your commitment to creating supportive environments where residents feel valued/safe/engaged sets you apart as an inspiring leader who truly makes a difference.

• Bachelor's degree in Age-Care Management, Hospitality Management, Healthcare Administration or Business Administration; Master's degree is considered an advantage for candidates seeking further career progression.
• Minimum 5-10 years' proven experience in senior leadership roles within age-care settings such as senior living communities or healthcare environments-or alternatively within high-end hospitality or resort management-with demonstrable success in sales growth initiatives.
• Exceptional communication skills paired with strong business acumen; ability to provide clear strategic guidance while nurturing positive inter-personal relationships across diverse teams.
• Track record of developing successful sales strategies tailored specifically for senior living or hospitality sectors; adept at leveraging market insights into actionable marketing plans that drive results.
• Experience managing complex construction or facility development projects from inception through completion; comfortable collaborating with architects/contractors/consultants/project managers to deliver outcomes aligned with operational goals.
• Solid financial management capabilities including budgeting expertise; able to present detailed financial reports alongside strategic recommendations for sustainable growth.
• In-depth understanding of healthcare operations-particularly those related to care residences-and familiarity with best practices in delivering high-quality resident care within regulated environments.
• Certification in Healthcare Administration or Assisted Living Administration (ALA) is highly desirable but not mandatory; willingness to pursue additional professional qualifications is encouraged.
• Demonstrated ability to recruit/train/motivate multidisciplinary teams; committed to fostering an inclusive workplace culture centred around respect for residents' dignity/wellbeing/satisfaction.

What sets this company apart:

This organisation stands out as one of Penang's most respected destinations for premier resort and care centre-offering an unparalleled blend of premium hospitality amenities alongside comprehensive healthcare/wellness services tailored specifically for older adults. Residents enjoy beautifully maintained surroundings complemented by innovative programming designed to support physical/emotional/social wellbeing at every stage of life. The company places great emphasis on inclusivity/flexibility-providing team members with opportunities for personal growth through ongoing training/professional development initiatives while also offering generous health/wellness benefits plus housing/relocation support where applicable. Staff are encouraged to share ideas openly within a collaborative environment where everyone's contribution is valued equally regardless of background/experience level. By joining this forward-thinking team you become part of a mission-driven community dedicated not only to operational excellence but also genuine compassion/kindness towards all residents/families/staff members alike-a place where your work has real meaning every single day.

What's next:

If you are ready to take on this rewarding challenge in Penang's leading senior living community-and believe your skills align with our vision-we encourage you to apply now!

Apply today by clicking on the link provided-your next fulfilling career move awaits!

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C

A. Minimum Education Requirement

• Degree in any discipline

B. Minimum Relevant Work Experience

• 1 year customer service

C. Skills

• Experience within customer services; experience in moderation will be preferred

• Excellent leadership and communication skills

• Ability to deal with demanding customers and escalations

• Fast learner and able to cope in a fast-paced environment

• Language proficiency in English & Mandarin is mandatory

• Can work independently and has a good sense of responsibility

• Committed to learning

• Ownership

D. Preferred Qualifications

• Experience in managing quality in Business Process Outsourcing or Contact Centres, leading cross-functional quality improvement projects and teams

• 3+ years of demonstrated management ability across diverse functions (direct reports, cross-functional relationships, 3rd party vendors, etc.)

• Proven track record of collaborating with cross-functional groups to produce results

• Demonstrated ability to perform well in a rapidly changing and extremely global team

• Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is a plus

• Excellent communication skills

• Strong critical thinking and exceptional problem-solving skills

• Proven track record of breaking down complex processes and identifying key pain points to deliver business improvements at regional or global levels

• Passion for our mission of ensuring a world-class support experience for our community

• Quality certification (e.g., Lean Six Sigma, TQM, etc.) a plus

• Experience in leading QA Supervisors

• Experience in supporting travel / hospitality accounts

• Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment
• Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations
• Own on-time, accurate, quality analysis and reports/visualizations in alignment with specified project objectives
• Package, deliver, and at times present key findings and briefings
• Conduct evaluations to identify areas of improvement
• Monitor, analyze & audit trainees’ performance and call out any unusual trends
• Identify training needs by working with operations team and QA

The Airfreight Operations Specialist manages airfreight shipments from initiation to delivery, ensuring compliance, operational efficiency, and customer satisfaction. Responsibilities include managing customer relationships, resolving operational issues, processing documentation, monitoring shipment performance, and ensuring task accuracy. The role involves proactive engagement with customers, handling incidents and complaints, and meeting service commitments aligned with company guidelines and strategies.

1. Customer Engagement & Issue Resolution: Engage directly with customers to gather shipment info, address incidents, and resolve complaints. Communicate clearly and solve problems effectively to meet expectations.
2. Cost & Revenue Management: Accurately capture and assign costs and revenues, resolve discrepancies, and seek guidance for complex billing issues.
3. Shipment Administrative Support: Handle administrative tasks like bookings, documentation, and coordinating transport.
4. Shipment Management: Manage shipments to meet service commitments, ensuring timely delivery and addressing operational issues promptly.
5. Exception & Irregularity Reporting: Report operational exceptions and ensure timely communication and resolution.
6. Data Quality Improvement: Improve shipment data accuracy and reflect current status.
7. Regulatory Compliance: Follow regulations related to commodities and shipping locations, ensuring proper routing and documentation.
8. Shipment Routing: Develop efficient shipment solutions tailored to customer needs, optimizing routes and resources.
9. Invoice Preparation & Documentation: Prepare accurate invoices with necessary documentation, ensuring timeliness.
10. Performance Monitoring: Monitor shipment performance, identify issues, and suggest improvements.

Experience: Prior experience in airfreight or logistics is preferred but not required. Knowledge of airfreight processes is advantageous.

Skills: Strong customer service, problem-solving, incident handling, and cost management skills.

• Attention to Detail
• Customer Focus
• Problem-Solving & Initiative
• Communication
• Collaboration
• Compliance & Regulations
• Independence & Initiative
• Operational Knowledge

DHL Same Day is DHL Global Forwarding’s global time critical & white glove service. With our flexibility of services meeting the emergency shipment needs of a wide range of industries, whether it’s the extensive database of aircraft parts we maintain for our Aircraft On Ground clients, or expediting mission-critical parts globally for our Semiconductor and Automotive clients, or the ability to meet time-critical temperature-sensitive needs unique to Life Sciences and clinical trial logistics, DHL Same Day gets the shipment there, when it has to be, for any business or organization.

Job Purpose:

The Airfreight Operations Specialist plays a crucial role in managing airfreight shipments from initiation to delivery, ensuring regulatory compliance, operational efficiency, and exceptional customer satisfaction. This role involves managing customer relationships, resolving operational issues, processing necessary documentation, monitoring shipment performance, and ensuring that all tasks are performed accurately and effectively. The Airfreight Operations Specialist will engage proactively with customers, handle shipment-related incidents and complaints, and meet service commitments in line with corporate guidelines and business strategies.

Key Responsibilities:

• Customer Engagement & Issue Resolution:
  Engage directly with customers under general or limited supervision to collect shipment information, address incidents, and resolve complaints. Ensure clear communication and effective problem-solving to meet customer expectations.
• Cost & Revenue Management:
  Ensure accurate capture and assignment of costs and revenues to customer profiles. Resolve simple discrepancies and proactively seek guidance to resolve more complex issues related to billing or cost allocation.
• Shipment Administrative Support:
  Handle administrative tasks related to shipment management, including receiving customer bookings, gathering required documentation, and coordinating local and international transport activities.
• Shipment Management:
  Under guidance, manage shipments according to customer service commitments, ensuring timely and efficient delivery. Address operational issues or irregularities promptly to avoid delays.
• Exception & Irregularity Reporting:
  Identify and report operational exceptions or irregularities to relevant stakeholders. Ensure timely communication and resolution of delays or issues.
• Data Quality Improvement:
  Proactively seek guidance on improving shipment data quality and ensuring accuracy in shipment records. Ensure data reflects the current status and performance of shipments.
• Regulatory Compliance:
  Adhere to necessary regulatory compliance procedures related to commodities, shipping locations, and other relevant legal or industry requirements. Ensure that shipments are routed and documented according to these regulations.
• Shipment Routing: Develop and execute optimal shipment solutions that are tailored to meet customer needs, ensuring that each shipment is handled efficiently and aligns with customer expectations. Focus on delivering high service quality while strategically optimizing routes and resources to maximize profitability for the organization
• Invoice Preparation & Documentation:
  Prepare and issue customer invoices, ensuring all necessary backup documentation is provided. Ensure invoices are timely and accurate, reflecting the correct details of each shipment.
• Performance Monitoring:
  Use available tools to monitor shipment performance, highlighting any issues or discrepancies. Use these insights to identify areas for improvement and minimize performance gaps.

Qualifications:

Experience:

Prior experience in airfreight or logistics operations is preferred but not required.

Knowledge of airfreight processes is an advantage.

Skills:

Strong customer service orientation.

Problem-solving abilities with a focus on resolution.

Experience in handling incidents and complaints.

Ability to manage costs and revenues in logistics operation

Key Competencies:

• Attention to Detail:
  Ability to ensure all shipment details are accurately recorded and managed, including documentation, costs, and performance metrics.
• Customer Focus:
  Strong ability to proactively engage with customers, resolve issues efficiently, and exceed expectations.
• Problem-Solving & Initiative:
  Ability to identify and resolve operational issues. While seeking guidance when necessary, also take ownership of problem resolution and provide proactive solutions.
• Communication:
  Excellent verbal and written communication skills, allowing effective interaction with customers, vendors, and internal teams.
• Collaboration:
  Ability to work well with colleagues, vendors, and customers to ensure smooth operations and timely deliveries.
• Compliance & Regulations:
  A deep understanding of regulatory requirements and industry standards to ensure that all shipments comply with legal and operational guidelines.
• Independence & Initiative:
  Capable of working independently under limited supervision for routine situations to achieve objectives and deliver results with a short-term, operational focus.
• Operational Knowledge:
  Broad knowledge of operational procedures, tools, and systems necessary to execute the role efficiently.

What You’ll Be Doing

• Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.

• Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.

• Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge

• Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.

What We Are Looking For

• Diploma or Degree in any fields.

• Experience in customer service (order management) or buyer from manufacturing industry is a plus.

• Possess excellent communication and interpersonal skills in English.

• Proficient with Microsoft office software’s, especially for Excel (Pivot, VLOOKUP).

• Customer-service oriented, analytical and problem-solving mindset.

• Self-motivated and ability to prioritize tasks with sense of urgency.

• Fresh graduates are welcomed to apply .

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• Medical Insurance

• Life Insurance

• Year-end bonus

• Performance Bonus

• 5-Day Work Week

• Growth Opportunities

• And more!

About Arrow

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion , Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at .

For more job opportunities, please visit .

Career Opportunities with UniTrust Financial Group

A great place to work.

Careers At UniTrust Financial Group

Current job opportunities are posted here as they become available.

Location: Remote (Work From Home)

Job Type: Full Time Only

Are you a motivated and self-driven individual looking to kickstart your career in the financial services industry? Do you have a passion for helping clients find the insurance coverage they need while providing exceptional customer service? InsuraTec Services Group is seeking dedicated individuals like you to join our remote customer service team!

Key Responsibilities:

• Account Management: Manage client accounts, ensuring they have the right insurance coverage for their needs.
• Client Management: Build and maintain strong client relationships to understand their insurance requirements.
• Client Retention: Proactively engage with clients to ensure their satisfaction and address any concerns.
• Client Support: Provide excellent customer support, answering inquiries and resolving issues promptly.
• Insurance Sales: Offer insurance solutions to clients, promoting the benefits of our coverage options.
• Financial Planning: Assist clients in planning their financial security through insurance products.
• Sales Strategy: Implement effective sales strategies to meet and exceed sales targets.

Qualifications:

• No prior experience required; training will be provided.
• Must obtain a Life Insurance License.
• Self-motivated and driven to succeed.
• Excellent communication and interpersonal skills.
• Ability to work independently and remotely.
• Commitment to maintaining transparency and integrity in all interactions.
• Commission-based compensation.
• Flexible hours and schedule for a healthy work-life balance.
• Marketing support and leads-driven approach.
• No cold calling or door-to-door sales.
• Remote work opportunity with a virtual office environment.
• Entry-level position with room for growth and advancement.
• Opportunities for financial planning and underwriting queries.

If you are ready to embark on an exciting career journey, providing valuable insurance solutions and excellent customer service while enjoying the flexibility of remote work, we encourage you to apply today.

At InsuraTec Services Group, we value diversity, integrity, and relentless dedication to our clients. Join us in making a positive impact on individuals and families by securing their financial future through our comprehensive insurance options.

InsuraTec Services Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

Minimum requirements:

• Bachelor Degree preferred
• Significant experience in a complex fast paced environment
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills
• Passion for ensuring an excellent user experience

Responsibilities:

• Provide mentorship, guidance and career development to members of your team
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions

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Responsibilities:

• Provide mentorship, guidance and career development to members of your team
• Lead a high-performing team through an exciting transition to build problem solving,
  critical thinking, analytical and technical capabilities which will enable the
  department to develop deeper, more scalable solutions
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
• Establish team goals and work with direct reports on strategies for executing,
  measuring progress and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy
  development, working directly with global cross-functional teams to problem solve
  analytical approaches and develop solutions
• Identify actionable insights, suggest recommendations, and influence team strategy
  through effective communication
• Advocate for users within their market, partnering with global and cross-functional
  teams to develop global solutions

Minimum requirements:

• Bachelor Degree preferred
• Significant experience in a complex fast paced environment
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills
• Passion for ensuring an excellent user experience

Join to apply for the Customer Service Representative (Korean Speaking) role at Emerson

Get AI-powered advice on this job and more exclusive features.

The Customer Service Representatives provide high-quality and accurate resolutions by maintaining direct contact with our customers regarding their inquiries or requests, such as order placement, quotes, order status, product availability, lead times, available services, and returns. They collaborate with the Test & Measurement group Sales team, Manufacturing, Trade Compliance, Finance, and other operational roles like Account Operations and Opportunity Managers to enhance efficiency by processing operational activities and fulfilling customer requests.

Please note that this position requires proficiency in Korean language (Topik 3 and above preferred).

• Resolve or escalate customer requests and inquiries to provide accurate solutions.
• Route requests to appropriate internal teams or external support structures (Distributors) according to business strategy.
• Collaborate with partners such as Manufacturing, Trade Compliance, and Finance to fulfill sales and customer requests.
• Process standard and non-standard orders and quotes from multiple sales channels (Phone, Email) efficiently.
• Update customers on request status via multiple channels.
• Suggest improvements to existing processes and documentation.
• Address and resolve issues related to nonstandard commercial terms and processes.
• Participate in administrative and project tasks, including supporting project teams.
• Support SMEs during onboarding and mentoring of new employees.
• Partner with Account and Opportunity Operations Managers on sales opportunities and account management.

You understand customer needs and communicate effectively across various settings, creating partnerships that help achieve shared objectives.

• Bachelor's degree in technical, business fields, or relevant experience in shared service centers.
• Proficiency in writing and speaking Korean.
• Analytical, problem-solving skills, and a self-starter attitude.
• Strong customer service mindset, positive outlook, and good work ethic.
• Proficiency in MS Office.
• Excellent communication skills.
• Advanced level of English for effective communication.

• Recent graduates or 1-3 years of experience in shared service or customer service roles.
• Experience with CRM tools, project management, or sales is a plus.
• Experience supporting field sales across various geographies and functions.

At Emerson, we value a respectful, inclusive environment that fosters innovation and growth. We support career development through mentorship, training, and leadership opportunities, and prioritize employee wellbeing with comprehensive benefits, flexible time off, and parental leave policies.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative and Customer Service
• Industry: Automation Machinery Manufacturing