30 Hospitality jobs in George Town

A. Minimum Education Requirement

• Degree in any discipline

B. Minimum Relevant Work Experience

• 1 year customer service

C. Skills

• Experience within customer services; experience in moderation will be preferred

• Excellent leadership and communication skills

• Ability to deal with demanding customers and escalations

• Fast learner and able to cope in a fast-paced environment

• Language proficiency in English & Mandarin is mandatory

• Can work independently and has a good sense of responsibility

• Committed to learning

• Ownership

D. Preferred Qualifications

• Experience in managing quality in Business Process Outsourcing or Contact Centres, leading cross-functional quality improvement projects and teams

• 3+ years of demonstrated management ability across diverse functions (direct reports, cross-functional relationships, 3rd party vendors, etc.)

• Proven track record of collaborating with cross-functional groups to produce results

• Demonstrated ability to perform well in a rapidly changing and extremely global team

• Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is a plus

• Excellent communication skills

• Strong critical thinking and exceptional problem-solving skills

• Proven track record of breaking down complex processes and identifying key pain points to deliver business improvements at regional or global levels

• Passion for our mission of ensuring a world-class support experience for our community

• Quality certification (e.g., Lean Six Sigma, TQM, etc.) a plus

• Experience in leading QA Supervisors

• Experience in supporting travel / hospitality accounts

• Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment
• Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations
• Own on-time, accurate, quality analysis and reports/visualizations in alignment with specified project objectives
• Package, deliver, and at times present key findings and briefings
• Conduct evaluations to identify areas of improvement
• Monitor, analyze & audit trainees’ performance and call out any unusual trends
• Identify training needs by working with operations team and QA

• Accurate data entry of runsheet information into UNIBIS.
• Escalation of runsheets to the onshore team as per SOPs
• Respond to queries for information and access relevant files
• Proactively communicate with customer via email
• Keeping sensitive customer or company information confidential
• Filing and data base maintenance
• Explore process improvement through Continuous Improvement initiative
  
  

• Organized and detailed oriented
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office or related software.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work with others in a collaborative team environment as well as independently.
• Skills focussed on the ability to address/solve problems quickly and efficiently
• Typing speed and accuracy
• Proficiency in both spoken and written English
• Customer orientated, good people skills and able to work with people at all levels.
• Fresh Graduates are welcome to apply.
  
  

What You’ll Be Doing

• Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.

• Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.

• Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge

• Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.

What We Are Looking For

• Diploma or Degree in any fields.

• Experience in customer service (order management) or buyer from manufacturing industry is a plus.

• Possess excellent communication and interpersonal skills in English.

• Proficient with Microsoft office software’s, especially for Excel (Pivot, VLOOKUP).

• Customer-service oriented, analytical and problem-solving mindset.

• Self-motivated and ability to prioritize tasks with sense of urgency.

• Fresh graduates are welcomed to apply .

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• Medical Insurance

• Life Insurance

• Year-end bonus

• Performance Bonus

• 5-Day Work Week

• Growth Opportunities

• And more!

About Arrow

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion , Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at .

For more job opportunities, please visit .

The candidate is responsible for the day-to-day customer service role, dealing with customers and vendors.

The candidate is also required to perform administrative and documentation functions.

Continuously improve existing business processes and work closely with the immediate superior to ensure the long-term success of the company.

Coordinate with vendors and customers on shipment progress and delivery.

Prepare shipping documents such as bill of lading, COO, Arrival Notice, Pre-alert, invoice, etc.

Update daily/weekly reports to ensure follow-up documents/shipment information are current.

Perform other related import and export forwarding tasks.

• Candidate must possess at least an Advanced/Higher Diploma in any field.

• Good communication, interpersonal, and writing skills.

• Ability to work independently, with attention to detail and a sense of urgency.

• Able to work under pressure with minimal supervision.

• At least 2 years of working experience in a related field is required.

• Preferably a Junior Executive specialized in Customer Service or equivalent.

• Fresh graduates are encouraged to apply.

Communication

Subsidized Car Parking

We are committed to building success within ourselves to provide exceptional services. We serve our clients and candidates to the best of our abilities with professionalism, integrity, and business ethics.

Apply locations: Springville Commercial Centre | Time type: Full time | Posted on: Posted Yesterday | Job requisition id: JR103415

We continuously innovate to transform our financial services landscape—making banking better and easier. Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

• To provide frontline service to customers.
• To deliver quality customer service in accordance with Bank's internal policies.
• To perform back office functions as well as rendering customer service support.
• To contribute towards branch's deposit growth and cross-selling Deposit / Investment / Bancassurance / Banca Takaful products.

• Take proactive actions to prevent fraud and losses (internal & external).
• Contribute to deposit growth by soliciting new accounts.
• Assist in managing cost control for the branch as per approved budget.

• Perform daily branch activities in accordance with Bank's internal policies & regulatory requirements.
• Effective cash handling and ensure Mid Day and End of Day cash balancing are performed in accordance with procedures.
• Ensure accuracy in day-end balancing within a reasonable time.
• Compliance to individual teller/drawer limit.
• Compliance with Bank's standard average serving time and average waiting time.
• Daily vouchers bundling and cross-checking of vouchers at the end of day.
• Ensure compliance with regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS, etc.
• Ensure satisfactory audit rating and resolve issues within the specified timeframe.
• Perform filing, printing daily reports, bundling vouchers, submission of documents via DIS, and prepare monthly reports.

• Ensure efficient customer service level to meet SLA and alleviate customer complaints.
• Ensure accuracy and error-free service delivery.
• Attend to customer inquiries/complaints immediately and adhere to escalation procedures.
• Maintain good rapport with internal and external customers.

• Resource management such as annual leave, attendance, and branch meetings.
• Participate in staff development, including SOJT/coaching.

• Manage ad-hoc assignments from management.
• Participate in CSR activities.
• Ensure cleanliness of the bank's premises & SSL area.
• Relief duties as required, ensuring compliance with onboarding policies for new accounts.

• Participate in branch events and training on compliance, regulatory, product knowledge, and personal development.
• Embed AFFINBANK’s DNA and uphold teamwork.

People are the heart of AFFIN BANK. We foster a positive and supportive environment that promotes personal growth and community involvement.

Join AFFIN as we evolve into a future-ready financial institution, embracing innovation and technology to deliver outstanding customer service. Explore opportunities and make a real impact on the future of finance. Be part of our journey today!

"Always About You"

At AFFIN, we strive to connect with our customers to understand their changing needs. Our tagline reflects our commitment to loyalty and innovation. Our people are central to our customer-centric culture, focusing on stakeholders’ needs and embracing digital transformation to provide unrivaled service.

Join to apply for the Customer Service Representative role at LAZ Parking

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Join to apply for the Customer Service Representative role at LAZ Parking

This range is provided by LAZ Parking. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$18.00/hr - $9.00/hr

What's in it for you?

• 15/hour
• 300 bonus for 80 hours worked!
• Flexible Schedule- we are looking for AM, PM and Overnight shifts
• Growth Opportunities
• Pay Activ– On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform
  
  

• Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program
  
  

• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!
  
  

• Dynamic. You’re charismatic, full of energy, and happy to help in any way you can.
• Dependable. Responsible is your middle name. You never disappoint because it’s not in your nature.
• Good under pressure. You don’t fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.
• Proficient in basic computer skills in the parking revenue control system
• Able to work with or without supervision
• Able to communicate professionally and effectively.
• Open to feedback, differing opinions and other points of view.
• Timely and demonstrates sense of urgency.
• Excellent team building and interpersonal skills.
• A team player and can help motivate your team.
  
  

• Greet customer by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
• Add/delete accounts, and key in required information from monthly applications in the parking revenue control system.
• Assist with cashiering functions as needed.
• Oversee general maintenance of the garage – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
• Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
• Complete other related duties as assigned.
  
  

• High school diploma or GED preferred but not required.
  
  

• Strong customer service experience.
• Cash handling experience is preferred but not required.
• Parking industry experience is preferred but not required.
  
  

• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
  
  

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 10 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other

Referrals increase your chances of interviewing at LAZ Parking by 2x

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George Town, Penang, Malaysia 20 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

The Airfreight Operations Specialist manages airfreight shipments from initiation to delivery, ensuring compliance, operational efficiency, and customer satisfaction. Responsibilities include managing customer relationships, resolving operational issues, processing documentation, monitoring shipment performance, and ensuring task accuracy. The role involves proactive engagement with customers, handling incidents and complaints, and meeting service commitments aligned with company guidelines and strategies.

1. Customer Engagement & Issue Resolution: Engage directly with customers to gather shipment info, address incidents, and resolve complaints. Communicate clearly and solve problems effectively to meet expectations.
2. Cost & Revenue Management: Accurately capture and assign costs and revenues, resolve discrepancies, and seek guidance for complex billing issues.
3. Shipment Administrative Support: Handle administrative tasks like bookings, documentation, and coordinating transport.
4. Shipment Management: Manage shipments to meet service commitments, ensuring timely delivery and addressing operational issues promptly.
5. Exception & Irregularity Reporting: Report operational exceptions and ensure timely communication and resolution.
6. Data Quality Improvement: Improve shipment data accuracy and reflect current status.
7. Regulatory Compliance: Follow regulations related to commodities and shipping locations, ensuring proper routing and documentation.
8. Shipment Routing: Develop efficient shipment solutions tailored to customer needs, optimizing routes and resources.
9. Invoice Preparation & Documentation: Prepare accurate invoices with necessary documentation, ensuring timeliness.
10. Performance Monitoring: Monitor shipment performance, identify issues, and suggest improvements.

Experience: Prior experience in airfreight or logistics is preferred but not required. Knowledge of airfreight processes is advantageous.

Skills: Strong customer service, problem-solving, incident handling, and cost management skills.

• Attention to Detail
• Customer Focus
• Problem-Solving & Initiative
• Communication
• Collaboration
• Compliance & Regulations
• Independence & Initiative
• Operational Knowledge

• Attend to enquiries regarding Keysight structure, organization and people, how to read/interpret customer facing documents, rental questions and financing options, HR/recruitment (web), press releases and event, ISO certification questions.
• Fulfil marketing/promotion requests for service campaign as defined by the process
• Provide general pricing of Keysight service if available
• Respond to customer’s requests for service. This includes orders for those customers under warranty/contract and for customers requiring per incident support.
• Manage pick-up and transhipment activities
• Respond to customer’s requests for the status of the order (sales and support) this includes the appropriate escalation paths as defined by the process.
• Respond to customer requests to enroll in training or to cancel training that has been booked
• Respond to customer requests for altering the schedule of maintenance
• Respond to customer requests for service / repair and calibration
• Validate customer entitlement for the various Keysight offerings
• Respond to customer requests to change their account / contact profile details
• Provide service availability
  
  

• Bachelors or Master Degree or University Degree or equivalent.
• No prior experience required; may have up to 2 years’ relevant experience.
  
  

Aout iST：

Integrated Service Technology Inc. (iST) was founded in 1994. A global leader in third-party impartial laboratories, holds international certifications such as IEC/IECQ and TUV NORD. We are committed to providing the most comprehensive and precise technical services for our clients. Our focus includes a full range of services such as Failure Analysis (FA), Reliability Assessment (RA), Material Analysis (MA), Chemical/Process Contamination Analysis, Signal Testing, and more. We are dedicated to building a complete validation and analysis engineering platform, continuously creating value for our clients.

Role Description

This role is responsible for basic inspection, repair, and functionality verification of test-related boards such as PCR，Load Boards, Probe Cards, and Burn-in Boards. The technician will assist customers in resolving product issues, provide preliminary repair reports and analyses, and collaborate with engineering and sales teams to deliver front-line technical support and after-sales service.

Key Responsibilities

• Receive, repair, and validate functionality of Load Board / Probe Card / Burn-in Board
• Perform electrical inspection, component replacement, soldering repair, and continuity testing
• Assist in preparing repair reports and issue analysis records
• Support customer service or engineering teams with technical issues
• Maintain and calibrate repair tools and equipment
• Assist production and engineering teams in sample testing and engineering change implementation
• Provide basic technical support or board replacement at customer site when needed

Requirements

• Degree in Electrical, Electronic, Mechatronics, or related fields
• 1–2 years of PCB repair experience; familiarity with test board applications is a plus
• Skilled in electronic component reading, soldering, and basic testing tools (e.g., multimeter, probe station)
• Basic English reading and communication skills, able to understand technical documents
• Detail-oriented, patient, with good analytical and documentation habits
• Strong teamwork and communication skills
• Willing to work overtime or in shifts is a plus

Preferred Qualifications

• Experience in semiconductor testing or Burn-in stations
• Familiar with CAD, Gerber file viewing, or board structure understanding
• Experience with ATE or chamber equipment environments is a plus