3 Hospitality Staff jobs in Alor Gajah
Customer Service Team Leader
Posted 4 days ago
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Job Description
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
A global leader in serving science, Thermo Fisher Scientific is self-described as "a driving force in the research, healthcare, industrial, and applied markets" and supports customers with wide-ranging objectives, such as accelerating life sciences research, improving patient diagnostics and therapies, solving complex analytical challenges, and increasing productivity in their laboratories.
Thermo Scientific Microbiology Sdn Bhd under Microbiology Division in Thermo Fisher Scientific is looking for a suitable candidate for a Customer Service Team Leader.
**Responsibilities:**
Responsible for **overseeing the day-to-day operations of our customer service team** . This individual will manage workflow, provide guidance and support to customer service representatives, and ensure that customer inquiries and orders are handled promptly and professionally.
**Essential duties and responsibilities include:**
+ To provide an exemplary listening and general telephone handling manner & ability to capture accurately and effectively meet the needs of our customers.
+ To provide efficient & accurate system processing skills to progress sales orders and consignment sales orders through to delivery and invoicing, optimizing the balance between speed of delivery and complete order consolidation in accordance with both customer & Oxoid requirements.
+ To provide routine, pro-active, customer contact ensuring schedule agreements and amendments are processed efficiently and accurately (to assist production planning) and orders are generated daily. Notify sales representatives of upcoming expiries and significant changes.
+ Maintain SAP customer and pricing records.
+ To provide effective handling of customer queries & enquiries, communicating information relating to order status, pricing and discounting, product availability and general service related issues.
+ Conducting market research to stay up to date on trends
+ Establishing department standards and procedures
+ Setting customer service objectives ( and goals
**Education:**
· Bachelor in Business Administration / Management / Microbiology .
**Experience**
· At least 3 years experience in customer service managements.
**Knowledge, Skills, Abilities**
+ Thoroughly dependable, carries goodness over to other employees as well.
+ Shows complete dedication.
+ Understand customer /supplier service behavior
+ Empathy, communication, adaptability, efficiency, relationship building, problem-solving, product knowledge, and digital literacy
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Customer Service (Car Insurance)
Posted today
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Job Description
Company Background: Service Provider (Car Insurance)
Work Location: Malim Jaya, Melaka
Working Day: Monday to Friday (8:30am - 5:30pm)
Salary: Basic + KPI Bonus
Key Responsibilities:
- Serve as the first point of contact for insurance policyholders and potential customers via phone, email, chat, and social media
- Provide accurate information on insurance packages, coverage, claims processes, and benefits
- Assist clients in renewing car insurance, making changes to their policy, or purchasing new plans
- Guide customers through claim submission and status updates
- Handle complaints and resolve post-sales issues related to policy disputes, documentation, or service concerns
- Coordinate with underwriting, claims, and operations teams to resolve complex queries.
Requirements:
- Proficiency in Mandarin is a must; business market is mainly Mandarin-speaking.
- Minimum SPM or equivalent
- Fresh graduates are encouraged to apply
- Strong verbal and written communication
- Ability to handle customer objections and inquiries professionally
Interested candidate please apply online or email your updated resume to:
Customer Service cum Product Advisor (Beauty Product)
Posted 18 days ago
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Job Description
Company Background: Service Provider (Beauty Products)
Work Location: Malim Jaya, Melaka
Working Day: Monday to Friday (830am - 530pm)
Salary: RM2,500 - RM3,000
Requirements:
- Proficiency in Mandarin is a must; business market is mainly Mandarin-speaking.
- Open to fresh graduates (Training provided)
Responsibilities:
- Respond to customer inquiries via phone, email, chat, and social media.
- Assist customers with product inquiries order tracking, delivery status updates, and return processing.
- Maintain a high level of product knowledge to better assist customers with post-purchase queries.
Interested candidate please email your resume to or WhatsApp to
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