251 Hospitality Manager jobs in Malaysia

Calling all visionary leaders! We have an extraordinary opportunity for a Manager, Hospitality to truly drive our strategic vision. You will be the one ensuring we hit both our immediate goals and long-term aspirations by delivering unparalleled quality care, stellar customer service, and absolute operational excellence. If elevating every experience and building a culture of excellence energises you, come lead with us!

What We Offer You:

• Competitive Monthly Salary: Kickstart your journey from RM4,500 to RM5,500 based on experience, a true reflection of your expertise and commitment!
• Flexible Work Plan: We believe in your well-being, offering a flexible work arrangement that empowers you to thrive.
• Growth Opportunities: Benefit from continuous training and upskilling programmes to advance your career and broaden your impact.
• Inspiring Workspace: Step into a supportive, positive, and vibrant environment designed for your ultimate success.
• Fantastic Benefits: Enjoy peace of mind with comprehensive medical insurance, plus attractive incentives that truly reward your passion and hard work!

Here’s an overview of what you’ll do:

Take the helm of hospitality and lead our entire operation toward exceptional success by championing quality care, outstanding customer service, and operational excellence. Inspire and empower teams, elevate resident experiences, and drive optimal care outcomes as you shape the future of senior living.

Key Responsibilities:

• Team Empowerment: Inspire and guide our operational and care teams to deliver innovative, outstanding, and consistent care and services that delight residents and families.
• Customer Experience Success: Hold ultimate accountability for crafting an on-point customer journey, ensuring first impressions always showcase Care Collective’s vibrant, nurturing, and welcoming community life.
• Quality and Compliance Assurance: Oversee and guarantee top-tier quality assurance, rigorous regulatory compliance, and meticulous adherence to all risk management processes.
• Team Cultivation: Lead the overall management of our amazing talent, from seamless onboarding to enhancing their experience and performance, setting bold goals, and providing continuous constructive feedback to the General Manager.
• Care Outcomes Optimisation: Strategically oversee and manage resident care outcomes, collaborating closely with our Clinical Leader for unparalleled results.

Requirements

• Strategic and Communicative : Demonstrate sharp judgment, keen problem-solving, decisive decision-making, and exceptionally effective communication skills.
• Heart for Seniors : Possess a deep passion for enriching the lives of seniors and the knack for brilliantly juggling multiple priorities.
• Education and Experience: Bring a Bachelor’s degree / Diploma in Caregiving / Hospitality Management with a proven track record of operational knowledge and management experience (nursing homes or medical centres is a huge plus!).

About Care Collective

Care Collective is an Intergenerational Senior Living community, operated by Care Concierge in a pioneering venture with ELICA EQUITY. Scheduled to soft-open in Q1, 2026, it accommodates more than 120 Independent Living, Long-term Care and Dementia Care communities with organised programmes, making it the first integrated Premium senior living operator in Kuching, Sarawak.

About Care Concierge

Care Concierge is Malaysia’s leading senior living specialist, delivering comprehensive care solutions through Assisted Living residences, At-Home Care, Senior Day Care, and a dedicated Academy. They provide personalised support catering to short-term and long-term conditions via a robust network of over 2,500 care professionals.

About Elica

ELICA EQUITY is a distinguished Kuching-based property development company, established in 1987. Known for delivering innovative, sustainable real estate solutions, they ensure meticulous quality through in-house construction and are strategically expanding into hospitality and senior aged care.

Our Commitment to ESG

Care Collective is proud to be an equal opportunity workplace & is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, marital status or protected veteran status & will not be discriminated against based on disability.

Care Collective is committed to offering an inclusive & accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive & accessible workplace where everyone has the opportunity to be successful.

About Care Concierge

Since 2017, Care Concierge has been Malaysia’s leading provider of senior care services. Driven by technology, design thinking, and innovation, we’ve been featured on Forbes Asia 100 To Watch 2023 and are proud winners of the Khazanah Impact and Innovation Challenge 2021. Care Concierge is also an investee company of Bintang Capital Partners Bhd, OSK Ventures International Bhd (OSKVI), and Gobi Dana Impak Ventures Fund.

Values – S.M.A.R.T:

Specific: Be detailed and precise in task execution.

Measurable: Track and update task progress to ensure quality outcomes.

Accountable: Take responsibility for assignments and align tasks with goals.

Relevant: Use appropriate resources and keep relevant parties informed.

Time-bound: Work within timelines and maintain a time-sensitive culture.

Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaTrade Marketing Assistant Manager (Hospitality)

This role will be responsible for executing the B2B marketing strategy to grow brand awareness and generate quality sales leads across Southeast Asia by working closely with the ESAP Regional Marketing team, the SEA sales teams, as well as external Trade and MICE partners. This role reports to the Southeast Asia Marketing Director and will be based in Kuala Lumpur.

• Execute localized B2B marketing programs to drive brand awareness and sales partnerships to trigger purchase and accelerate pipeline for both Trade and MICE functions
• Drive impactful effective and targeted marketing programs across varied channels (CRM, social, training and owned channels) to animate the Club Med product and offerings
• Provide support & Trade marketing tools to the SEA sales teams
• Develop and update MICE communication materials to better market the Resorts
• Manage creative lead generation campaigns to nurture current pool of Travel Agent partners and MICE clients, and gain new prospects during business rebound
• Animate our Club Med TA portal and make sure the information is always updated
• Ensure accurate and optimal Club Med presence on our Partners' marketing efforts
• Ongoing analytics, reporting & optimization on programs to boost campaigns' performance
  
  Please send your updated CV to if the role is relevant to your experience.
  
  Due to volume of applications, we regret only shortlisted candidates will be notified.
Required Skills:

Lead Generation Brand Awareness Marketing Strategy Partnerships Travel Optimization Campaigns Analytics Strategy Materials Marketing Business Communication Sales Training

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A. Minimum Education Requirement

• Degree in any discipline

B. Minimum Relevant Work Experience

• 1 year customer service

C. Skills

• Experience within customer services; experience in moderation will be preferred

• Excellent leadership and communication skills

• Ability to deal with demanding customers and escalations

• Fast learner and able to cope in a fast-paced environment

• Language proficiency in English & Mandarin is mandatory

• Can work independently and has a good sense of responsibility

• Committed to learning

• Ownership

D. Preferred Qualifications

• Experience in managing quality in Business Process Outsourcing or Contact Centres, leading cross-functional quality improvement projects and teams

• 3+ years of demonstrated management ability across diverse functions (direct reports, cross-functional relationships, 3rd party vendors, etc.)

• Proven track record of collaborating with cross-functional groups to produce results

• Demonstrated ability to perform well in a rapidly changing and extremely global team

• Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is a plus

• Excellent communication skills

• Strong critical thinking and exceptional problem-solving skills

• Proven track record of breaking down complex processes and identifying key pain points to deliver business improvements at regional or global levels

• Passion for our mission of ensuring a world-class support experience for our community

• Quality certification (e.g., Lean Six Sigma, TQM, etc.) a plus

• Experience in leading QA Supervisors

• Experience in supporting travel / hospitality accounts

• Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment
• Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations
• Own on-time, accurate, quality analysis and reports/visualizations in alignment with specified project objectives
• Package, deliver, and at times present key findings and briefings
• Conduct evaluations to identify areas of improvement
• Monitor, analyze & audit trainees’ performance and call out any unusual trends
• Identify training needs by working with operations team and QA

1 Job Purpose

The incumbent is responsible for delivering patient specific high-quality food and exemplary service to patients, guests, and staff in a friendly and timely manner. He/She is also required to work with and assist other members of the Food Services team and Hospital staff to ensure that all patients receive prescribed foods, and guests and staff receive requested food following hospital sanitization and safety procedures.

2. Duties and Responsibilities

1. Primary Responsibilities and Duties (80%)
   
2. Deliver complete and accurate trays, food requests, and collecting soiled trays while adhering to the departmental policies and procedures for tray delivery and pickup
   Verifying patients’ meal selections for food items served on the tray and rectifying any mistakes
   Participate in a restaurant style cold/hot production in preparing select food items for meal service
   Act upon patient meal requests either by resolving the issue directly or alerting issues to the control room or operations executive
   Adhere to the hospital and departmental hand hygiene policy and procedures and other food service regulations at all times
   To operate equipment for the meal service, including coffeemaker, toaster, microwave oven, and other necessary equipment for meal service
   Clean and sanitize equipment according to the departmental policy.
   Monitor, collect, and record operation specific data for administrative purposes
   Perform any other duties as assigned by the Food Service Manager
   

2.2 Secondary Responsibilities and Duties (20%)

2.2.1 Assist in orientation and on-the-job training of new Food Service Team members

2.2.2 Assist with plating tasks when necessary

2.2.3 Perform other duties as assigned by the Food Service Manager

3. Job Specification/Requirements

1. Minimum GCE “N” level and above
   
2. Communicate effectively in written and spoken English
   
3. Food service experience preferred
   

• Sell hotel room nights through direct client contact; maintain a high level of visibility for the hotel in major market areas through direct sales solicitation; telephone contacts and written communication.
• Review the daily business levels, anticipate critical situations, and plan effective solutions in conjunction with your manager to best expedite these situations.
• Implement tactical sales plans as assigned to achieve greater profitability through driving revenue and enhancing the image of the hotel in the local community.
• Develop and maintain good relationships with officials and representatives of local companies, and attend out-of-town conventions and trade shows, to promote new business and increase sales for the hotel.
• Identify new business opportunities and expand market share.
• Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results.
• Actively participate in hotel meetings, interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective communication.
• Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience.
• Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services.
• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
• Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions.
• Develop awareness and reputation of the hotel and the brand in the local community.
• Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share, monitor performance to ensure actual sales meet or exceed established revenue plan.
• Perform other duties as assigned.

What We Need From You

• Two years of experience in a hospitality or hotel sales setting with direct supervisory experience over a sales team, or an equivalent combination of work experience.
• Strong knowledge of local businesses and business trends required.
• Must speak local language(s).

How Do I Deliver This?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.