11 Hospital Support jobs in Malaysia

Clinical Technical Support Specialist page is loaded Clinical Technical Support Specialist Apply locations Thailand Pakistan Kuala Lumpur Vietnam Indonesia time type Full time posted on Posted 2 Days Ago job requisition id R-621450

Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time.

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear. Job Overview & Purpose The Clinical Technical Support Specialist role is responsible for ensuring clinical excellence in everyday cochlear implant management and clinical operations across AGM countries, primarily in Pakistan and Sri Lanka. This role conducts comprehensive training sessions for distributor teams, ensuring strict adherence to established clinical and technical protocols, offering both clinical and technical support throughout the implant lifecycle—from candidacy evaluation through post-operative care. It is tasked with remotely providing support and troubleshooting clinical issues, managing escalated clinical and technical concerns, and supporting integrity tests. In addition, the role support country teams in complaints processes and collaborates with clinical leadership to continuously update and implement training materials and clinical protocols. This is a remote position with the requirement to travel for on-site training sessions and direct distributor engagements regularly preferably based out of Thailand. Accountabilities

Accountability 1 Develops and maintains tools and training materials to assist field teams with troubleshooting and management of cases. Conducts and performs product integrity tests for difficult case management in countries. Key Responsibilities: Clinical & Technical Support: Provide clinical support for cochlear implant management, including candidacy evaluations, surgical preparation, and post-operative care. Troubleshoot clinical technical issues remotely, guiding distributors through problem resolution. Assist with complaints management by accurately documenting issues and contributing to root cause analyses. Serve as the primary contact for handling escalated clinical issues, ensuring timely and effective resolution. Coordinate with the customer services team to maintain consistency and excellence in service delivery. Support integrity testing processes. Training & Education:

Deliver regular training sessions to distributor audiologists/mapping clinicians, ensuring they are well-versed in both the clinical aspects of cochlear implants and Cochlear’s product portfolio. Work with the AGM Clinical Affairs Manager and APAC Clinical to develop and update training materials and protocols to support distributor education. Team Job

Individual contributor: Work safely, complying with all safety procedures, rules, and instructions; and reporting workplace hazards, incidents, or injuries to manager.

Minimum Key Incumbent Requirements

Required Skills Proven experience in clinical technical support and troubleshooting within the cochlear implant or related healthcare field is an asset.

Solid understanding of cochlear implant technology and clinical protocols—from initial candidacy assessments to post-operative support.

Familiarity with troubleshooting clinical equipment and implant-related software.

Strong ability to meet tight timelines and manage high-demand situations effectively.

Advanced analytical skills with keen attention to detail, along with excellent problem-solving and case management abilities.

Ability to follow established protocols and enforce requirements effectively. Excellent communication skills, with the ability to explain complex

technical information clearly and concisely.

Demonstrated problem-solving capabilities and a proactive approach to addressing challenges.

Familiarity with Cochlear’s implant portfolio is a bonus.

Candidates must have no travel restrictions to Asia Growth Market countries (including Pakistan and Sri Lanka)

Education Bachelor of Audiology or above Languages English - Fluent (Required) Urdu - Fluent (Preferred) Work Experience 3 years hands-on experience managing cochlear implant patients preferred. Previous experience in customer support or technical support roles is a bonus. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below. #CochlearCareers How we recognise your contribution We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you. For more information about Life at Cochlear, visit At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.

Welcome!

Our growth is creating great opportunities! Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives. Our Mission

We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

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Position: Patient Care Coordinator (Kuala Lumpur)

Position Purpose: The Patient Care Coordinator will assist the Patient Care Leader in managing drug access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administration tasks.

About the Company

A healthcare access company with 20+ years of experience developing sustainable solutions to patient access challenges in emerging markets through Patient Assistance Programs and Patients Support Programs.

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As a Customer Support Engineer, you are the primary technical point of contact for customers. You'll provide operational and administrative support to our customers regarding the processing of clinical cases, offer guidance on product functionality, and ensure an exceptional customer experience. You'll handle the flow of incoming cases and follow up on the timing and on-time delivery of these cases.

• Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis
• Manage the flow of incoming cases and initiate their operational processing
• Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images
• Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines
• Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed
• Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process
• Detect and escalate recurring problems on the operational side
• Prepare regular reports regarding the processed cases for invoicing and reporting purposes
• Participate in the integration of medical customer service engineer operations for new partners and/or products

Your profile

• Possess at least a bachelor’s degree, preferably in biomedical engineering or any related discipline (biotech, bioscience, biomedicine, nursing, etc.)
• A careful and detail-oriented person who is proficient in using computers and software
• Good communication and writing skills in English
• Knowledge, experience, or qualifications in 3D CAD (Computer-Aided Design), medical imaging (radiology/CT/MRI scanners), or anatomy are a plus
• Motivated starters and fresh graduates are encouraged to apply; prior experience in a related field is not a prerequisite, as Materialise will provide training
• You are a team player, willing to integrate into the existing team, and eager to contribute to the team’s performance

What we offer

Healthy life-work balance

When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.

Hybrid working & flexibility

Personal growth and career advancement

Team building

Innovation is key

Location and type of contract

• Petaling Jaya, Malaysia
• Full-time
• Hybrid

Share on:

Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.

As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.

Curious to learn more about this position?

Reach out to our team to get the answers to your questions.

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Materialise Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join or sign in to find your next job

Join to apply for the Medical Customer Support Engineer role at Materialise

Materialise Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Medical Customer Support Engineer role at Materialise

• Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis
• Manage the flow of incoming cases and initiate their operational processing
• Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images
• Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines
• Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed
• Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process
• Detect and escalate recurring problems on the operational side
• Prepare regular reports regarding the processed cases for invoicing and reporting purposes
• Participate in the integration of medical customer service engineer operations for new partners and/or products
  
  
  

What you will do

• Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis
• Manage the flow of incoming cases and initiate their operational processing
• Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images
• Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines
• Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed
• Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process
• Detect and escalate recurring problems on the operational side
• Prepare regular reports regarding the processed cases for invoicing and reporting purposes
• Participate in the integration of medical customer service engineer operations for new partners and/or products
  
  
  

Your profile

• Possess at least a bachelor’s degree, preferably in biomedical engineering or any related discipline (biotech, bioscience, biomedicine, nursing, etc.)
• A careful and detail-oriented person who is proficient in using computers and software
• Good communication and writing skills in English
• Knowledge, experience, or qualifications in 3D CAD (Computer-Aided Design), medical imaging (radiology/CT/MRI scanners), or anatomy are a plus
• Motivated starters and fresh graduates are encouraged to apply; prior experience in a related field is not a prerequisite, as Materialise will provide training
• You are a team player, willing to integrate into the existing team, and eager to contribute to the team’s performance
  
  
  

Location and type of contract

• Petaling Jaya, Malaysia
• Full-time
• Hybrid
• Associate-level position
• CV in English

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development and Printing Services

Referrals increase your chances of interviewing at Materialise by 2x

Get notified about new Customer Support Engineer jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

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Technical Support Engineer (H/F) - AIRBUS HELICOPTERS MALAYSIA SDN. BHD.

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Customer Service Engineer (Angio/ CT scan / MRI)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Technical Support Engineer - Azure Databricks

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

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As a Customer Support Engineer, you are the primary technical point of contact for customers. You'll provide operational and administrative support to our customers regarding the processing of clinical cases, offer guidance on product functionality, and ensure an exceptional customer experience. You'll handle the flow of incoming cases and follow up on the timing and on-time delivery of these cases. Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis Manage the flow of incoming cases and initiate their operational processing Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process Detect and escalate recurring problems on the operational side Prepare regular reports regarding the processed cases for invoicing and reporting purposes Participate in the integration of medical customer service engineer operations for new partners and/or products Your profile

Possess at least a bachelor’s degree, preferably in biomedical engineering or any related discipline (biotech, bioscience, biomedicine, nursing, etc.) A careful and detail-oriented person who is proficient in using computers and software Good communication and writing skills in English Knowledge, experience, or qualifications in 3D CAD (Computer-Aided Design), medical imaging (radiology/CT/MRI scanners), or anatomy are a plus Motivated starters and fresh graduates are encouraged to apply; prior experience in a related field is not a prerequisite, as Materialise will provide training You are a team player, willing to integrate into the existing team, and eager to contribute to the team’s performance What we offer

Healthy life-work balance When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony. Hybrid working & flexibility Personal growth and career advancement Team building Innovation is key Location and type of contract

Petaling Jaya, Malaysia Full-time Hybrid Share on: Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.

As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work. Curious to learn more about this position? Reach out to our team to get the answers to your questions.

#J-18808-Ljbffr

Materialise Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

Join to apply for the

Medical Customer Support Engineer

role at

Materialise Materialise Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join to apply for the

Medical Customer Support Engineer

role at

Materialise Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis Manage the flow of incoming cases and initiate their operational processing Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process Detect and escalate recurring problems on the operational side Prepare regular reports regarding the processed cases for invoicing and reporting purposes Participate in the integration of medical customer service engineer operations for new partners and/or products

What you will do

Independently handle all external and internal requests regarding clinical cases for a diverse group of products and partners on a daily basis Manage the flow of incoming cases and initiate their operational processing Receive the incoming images for new cases and prepare them for processing, following up with partners on any rejected images Monitor case processing, ensuring all cases are processed, produced, and shipped to the customer within the agreed timelines Communicate with the different stakeholders in case of delays or issues with the flow, and intervene when timings are changed or need to be changed Provide information within an acceptable time frame to business relations, partners, and customers regarding the case management flow and process Detect and escalate recurring problems on the operational side Prepare regular reports regarding the processed cases for invoicing and reporting purposes Participate in the integration of medical customer service engineer operations for new partners and/or products

Your profile

Possess at least a bachelor’s degree, preferably in biomedical engineering or any related discipline (biotech, bioscience, biomedicine, nursing, etc.) A careful and detail-oriented person who is proficient in using computers and software Good communication and writing skills in English Knowledge, experience, or qualifications in 3D CAD (Computer-Aided Design), medical imaging (radiology/CT/MRI scanners), or anatomy are a plus Motivated starters and fresh graduates are encouraged to apply; prior experience in a related field is not a prerequisite, as Materialise will provide training You are a team player, willing to integrate into the existing team, and eager to contribute to the team’s performance

Location and type of contract

Petaling Jaya, Malaysia Full-time Hybrid Associate-level position CV in English Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Information Technology Industries Software Development and Printing Services Referrals increase your chances of interviewing at Materialise by 2x Get notified about new Customer Support Engineer jobs in

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia . Technical Service Representative/Assistant Service Engineer/Service Engineer

Petaling Jaya, Selangor, Malaysia 8 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Petaling Jaya, Selangor, Malaysia 8 months ago Petaling Jaya, Selangor, Malaysia 4 months ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia 4 months ago Ara Damansara, Selangor, Malaysia MYR96,000.00-MYR138,000.00 1 month ago Petaling Jaya, Selangor, Malaysia 5 months ago KL Eco City, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Petaling Jaya, Selangor, Malaysia 1 month ago Petaling Jaya, Selangor, Malaysia 1 month ago Technical Support Engineer (H/F) - AIRBUS HELICOPTERS MALAYSIA SDN. BHD.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Customer Service Engineer (Angio/ CT scan / MRI)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Technical Support Engineer - Azure Databricks

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Job Responsibility

• Plan and develop menus that meet dietary requirements and customer preferences.
• Prepare and cook meals, ensuring they are of high quality and well-presented.
• Ensure the smooth operation of the kitchen.
• Order and maintain inventory of food and supplies.
• Follow food safety and sanitation guidelines, ensuring the kitchen is clean and organized at all times.
• Collaborate with hospital nutritionists and dietitians to ensure meals meet nutritional standards.
• Serve hospital meals to patients.
• Prepare drinks, meals, baked goods, and other refreshments as required.
• Train and mentor kitchen staff as needed.
• Stay up to date with food trends and incorporate new ideas into menu planning.
  
  

Job Requirements

Skills & Knowledge:

• Strong cooking and food preparation skills, with the ability to follow dietary guidelines.
• Knowledge of food safety, hygiene, and sanitation standards.
• Menu planning and inventory management skills.
• Ability to present food attractively and maintain quality standards.
  
  

Personal Attributes

• Passionate about healthy eating and nutrition.
• Good teamwork and communication skills, able to work with dietitians and hospital staff.
• Organised, detail-oriented, and able to work under pressure in a fast-paced environment.
• Willingness to learn and adapt to new food trends.
  
  

Other Requirements

• Flexible to work shifts, weekends, and public holidays as required.
• Physically fit to perform kitchen and serving duties.
  
  

Job Benefits

• Training and Development
• Positive working place
• Insurance Subsidiary
• Competitive Salary

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Job Responsibility

Plan and develop menus that meet dietary requirements and customer preferences. Prepare and cook meals, ensuring they are of high quality and well-presented. Ensure the smooth operation of the kitchen. Order and maintain inventory of food and supplies. Follow food safety and sanitation guidelines, ensuring the kitchen is clean and organized at all times. Collaborate with hospital nutritionists and dietitians to ensure meals meet nutritional standards. Serve hospital meals to patients. Prepare drinks, meals, baked goods, and other refreshments as required. Train and mentor kitchen staff as needed. Stay up to date with food trends and incorporate new ideas into menu planning.

Job Requirements

Skills & Knowledge:

Strong cooking and food preparation skills, with the ability to follow dietary guidelines. Knowledge of food safety, hygiene, and sanitation standards. Menu planning and inventory management skills. Ability to present food attractively and maintain quality standards.

Personal Attributes

Passionate about healthy eating and nutrition. Good teamwork and communication skills, able to work with dietitians and hospital staff. Organised, detail-oriented, and able to work under pressure in a fast-paced environment. Willingness to learn and adapt to new food trends.

Other Requirements

Flexible to work shifts, weekends, and public holidays as required. Physically fit to perform kitchen and serving duties.

Job Benefits

Training and Development Positive working place Insurance Subsidiary Competitive Salary

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Job Title Technical Support Specialist - Healthcare InformaticsJob Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to focus on delivering excellent healthcare informatics product service support expertise to customer and being there for customers when they need us most. The Technical Support Specialist - Healthcare Informatics is responsible for providing service support expertise to customers, ensuring high customer satisfaction. Activities include resolution of incidents, problems and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI (Healthcare Informatics division) as represented by the Service Desk, Solutions Group, Project Office, EDI Sales and Management.

Key Responsibilities:

• Manage and maintain effective communication with customers in relation to logged service requests.
• Manage effective communication with internal and external cross functional teams.
• Effectively utilize service tools for the logging, triage and classification of cases in line with published work instructions, leading to resolution – remotely or onsite.
• Monitoring of cases to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved
• Negotiating and prioritizing case load with the Service Delivery Manager and/or the support team members.
• Work on root cause analysis of the incident when needed and work with Problem management team or Subject Matter Expert for further analysis.
• Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types
• Participate in weekly rotating on-call responsibilities, providing 24/7 coverage.
• Work with team to perform preventive maintenance.
• Participate and contribute in cross functional team as an active team member
• Scoping, designing, building, deploying and/or integrating solutions · Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing ·
• Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution · Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment.
• Documentation of solutions to ensure support teams and other consultants can participate in support and onward development ·
• Practices strong configuration management and version control · Execute activities as described in the Philips Excellence Process Framework
• Manage and maintain effective communication with customers in relation to logged service requests and project deployment.
• Mentors and trains customers to maintain their systems · Is a customer advocate and leverages insights to drive product decisions.
• Participate and contribute in cross functional team as an active team member. Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects ·
• Manage effective communication with internal and external cross functional teams.
• Effectively utilize service and project management tools for the logging, triage and classification of cases and time worked against a project in line with published work instructions, leading to resolution – remotely or onsite.
• Resolve technical issues and offer proactive technical support ·
• Monitoring of cases that has been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved.
• Meeting project milestones and timelines for tasks / activities that has been assigned.
• Negotiating and prioritizing, timelines, case load with various internal stakeholders and/or the support teams.
• Work on root cause analysis of the incident when needed and work with Problem management team for further analysis.
• Undertaking analysis of cases to identify recurring incidents that could be potentially due to quality of deployment during the project phase and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types
• Participate project deployment and associated activities which may require working beyond business hours.
• Work with the technical support team to optimize existing install bases with learnings from deployments

To succeed in this role, you’ll need a customer-first attitude and the following:

• Relevant degree in computer science or related technology with a minimum of 5 years overall experience with 3+ years hands-on experience supporting different customer
• Windows Server Administration experience preferred
• Knowledge Oracle database, VMware, Hyper-V, Windows Server application and Network technologies preferred
• Awareness of or Familiarity with Radiological workflow, including DICOM, HL7 etc., preferred but not mandatory.
• Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution
• Proven ability to solve problems systematically and effectively, ensures high customer satisfaction
• Self-driven, independent, humble and team spirited with learning aptitude.
• Exhibits leadership through personal responsibility, accountability and teamwork.
• Able to write client-side scripts like PowerShell, batch etc.

How we work at Philips

There are three core ways that define our ways of working - embracing flexibility, being at our best, and impactful collaboration . We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.

We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips , read stories from our employee blog , find information about our recruitment process and answers to some frequently asked questions .

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