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Showing 3 Hong Kong jobs in Malaysia
Customer Onboarding Specialist (Hong Kong Market)
American Express
Posted 6 days ago
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global New Accounts Customer Care Professionals ensure an extraordinary customer experience through prompt and accurate responses to customer inquiries, value generation to increase customer loyalty, along with the responsibility of evaluating and analyzing account information. Customer Care Professionals recommend tailored solutions to customers who include relevant products, services and membership privileges.
**How will you make an impact in this role?**
**Role & Responsibilities:**
+ Handle incoming, outgoing calls and emails for card applications related matters
+ Providing an exception level of customer service through daily connection with our customers.
+ Major role of this position is to provide high proficiency handling with customers media by completing application decision at acceptable performance standards.
+ Multitask and efficiently navigate through multiple systems to analyze customer information during application process.
+ Processing Charge / Credit card applications for new or existing customers through internal systems.
+ Understanding all relevant Risk, Compliance, Credit and Fraud criteria and ensure adherence with.
+ Document necessary application information and recommend solutions that benefit the application decision.
**Minimum Qualifications**
+ Excellent communication skills both verbally and written
+ Proven experience of delivering "above and beyond" customer service with an understanding of the core Relationship Care principles
+ Effective and accurate decision-making skills
+ Diploma and bachelor degree preferred
+ 2 years customer service experience
+ Language proficiency in English, Mandarin and Cantonese (both read, verbal and written)
+ We service our Card Members 5 days per week. Successful candidates are required to work on Monday to Friday, 8.30am to 5.30pm including Malaysia Public Holiday.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global New Accounts Customer Care Professionals ensure an extraordinary customer experience through prompt and accurate responses to customer inquiries, value generation to increase customer loyalty, along with the responsibility of evaluating and analyzing account information. Customer Care Professionals recommend tailored solutions to customers who include relevant products, services and membership privileges.
**How will you make an impact in this role?**
**Role & Responsibilities:**
+ Handle incoming, outgoing calls and emails for card applications related matters
+ Providing an exception level of customer service through daily connection with our customers.
+ Major role of this position is to provide high proficiency handling with customers media by completing application decision at acceptable performance standards.
+ Multitask and efficiently navigate through multiple systems to analyze customer information during application process.
+ Processing Charge / Credit card applications for new or existing customers through internal systems.
+ Understanding all relevant Risk, Compliance, Credit and Fraud criteria and ensure adherence with.
+ Document necessary application information and recommend solutions that benefit the application decision.
**Minimum Qualifications**
+ Excellent communication skills both verbally and written
+ Proven experience of delivering "above and beyond" customer service with an understanding of the core Relationship Care principles
+ Effective and accurate decision-making skills
+ Diploma and bachelor degree preferred
+ 2 years customer service experience
+ Language proficiency in English, Mandarin and Cantonese (both read, verbal and written)
+ We service our Card Members 5 days per week. Successful candidates are required to work on Monday to Friday, 8.30am to 5.30pm including Malaysia Public Holiday.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**
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This advertiser has chosen not to accept applicants from your region.
0
Industry Advisory--Public Sector
Kuala Lumpur, Kuala Lumpur
Microsoft Corporation
Posted 13 days ago
Job Viewed
Job Description
As an **Industry Advisor for Government** , you will play a pivotal role in driving digital transformation and innovation across the Government sector. Your mission is to engage with executive-level stakeholders to co-create strategies that unlock new revenue streams, optimise operations, and deliver hyper-personalised experiences through cutting-edge technologies.
You will bring deep domain expertise in the Government Industry , with a strong understanding of industry-specific applications for AI and digital in the Government ecosystem. Your insights will help shape transformation strategies that align with broader business goals and industry trends.
**Responsibilities**
**Strategic Engagement** : Act as a trusted advisor to C-level decision-makers, identifying innovation opportunities and aligning technology capabilities to industry-specific challenges.
**Digital Transformation Leadership** : Guide customers through the adoption of AI, cloud, and data-driven solutions to modernise legacy systems, enable predictive operations, and accelerate time-to-market for new services.
**Sales Enablement** : Lead industry-focused sales motions, support account planning, and contribute to pipeline growth through thought leadership and customer co-innovation.
**Ecosystem Collaboration** : Partner with ISVs, SIs, and infrastructure providers to scale industry solutions across the WWPS landscape.
**Knowledge Sharing** : Translate complex industry trends into actionable insights for internal teams, helping shape go-to-market strategies and solution development.
**Planning & Engagement**
+ Acts as the industry expert in digital transformation account planning, driving engagement with internal/external stakeholders (e.g., Key Business Leaders, GSIs, ISVs).
+ Provides thought leadership on global industry trends to activate and evangelize Microsoft strategies in local markets and key accounts.
+ Leads relationship and stakeholder mapping to identify influential decision makers, accelerating account maturation and strategic alignment.
+ Owns multi-horizon planning, creating segment-focused roadmaps based on business and technology priorities.
+ Builds influential relationships with executive-level decision makers, positioning Microsoft as a strategic partner.
+ Navigates complex environments to ensure alignment and execution of account roadmaps, regularly communicating as a thought leader.
**Sales Execution**
+ Identifies solution opportunities and gaps based on customer needs and priorities.
+ Advances high-impact, repeatable use cases and scenarios for reuse across customers and solution plays.
+ Envisions new product scenarios and works with product teams to address white spaces.
+ Accelerates solution plays with an industry narrative, leveraging expertise to drive innovative opportunities.
+ Leads strategic discussions with board-level and senior executive stakeholders to design end states aligned with customer goals.
+ Shapes strategy by providing long-term recommendations and building compelling business-value cases for Microsoft solutions.
+ Recognized as a trusted advisor, guiding senior decision makers through consultative selling and strong financial business cases.
**Collaboration & Partner Management**
+ Engages with Business Strategy Leads, Business Decision Makers, and Partner Development Managers to orchestrate customer opportunities.
+ Collaborates with Industry Solutions Delivery, solution architects, and external stakeholders to design envisioned solutions.
+ Drives go-to-market strategy and formal partnerships, articulating the case for developing solutions on Microsoft cloud.
+ Shares consultative selling approaches and best practices, guiding account teams and prioritizing scalable opportunities.
**Industry Expertise**
+ Completes required training and certifications, acting as a subject matter expert and thought leader.
+ Shares industry depth, trends, and policy implications, providing recommendations and feedback across teams.
+ Proactively seeks additional training to build career competencies and industry-specific expertise.
**Qualifications**
Required/Minimum Qualifications
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 10+ years customer-facing experience in the Defence Industry
+ OR Master's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 8+ years customer-facing experience in the Defence Industry
+ OR equivalent experience.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
You will bring deep domain expertise in the Government Industry , with a strong understanding of industry-specific applications for AI and digital in the Government ecosystem. Your insights will help shape transformation strategies that align with broader business goals and industry trends.
**Responsibilities**
**Strategic Engagement** : Act as a trusted advisor to C-level decision-makers, identifying innovation opportunities and aligning technology capabilities to industry-specific challenges.
**Digital Transformation Leadership** : Guide customers through the adoption of AI, cloud, and data-driven solutions to modernise legacy systems, enable predictive operations, and accelerate time-to-market for new services.
**Sales Enablement** : Lead industry-focused sales motions, support account planning, and contribute to pipeline growth through thought leadership and customer co-innovation.
**Ecosystem Collaboration** : Partner with ISVs, SIs, and infrastructure providers to scale industry solutions across the WWPS landscape.
**Knowledge Sharing** : Translate complex industry trends into actionable insights for internal teams, helping shape go-to-market strategies and solution development.
**Planning & Engagement**
+ Acts as the industry expert in digital transformation account planning, driving engagement with internal/external stakeholders (e.g., Key Business Leaders, GSIs, ISVs).
+ Provides thought leadership on global industry trends to activate and evangelize Microsoft strategies in local markets and key accounts.
+ Leads relationship and stakeholder mapping to identify influential decision makers, accelerating account maturation and strategic alignment.
+ Owns multi-horizon planning, creating segment-focused roadmaps based on business and technology priorities.
+ Builds influential relationships with executive-level decision makers, positioning Microsoft as a strategic partner.
+ Navigates complex environments to ensure alignment and execution of account roadmaps, regularly communicating as a thought leader.
**Sales Execution**
+ Identifies solution opportunities and gaps based on customer needs and priorities.
+ Advances high-impact, repeatable use cases and scenarios for reuse across customers and solution plays.
+ Envisions new product scenarios and works with product teams to address white spaces.
+ Accelerates solution plays with an industry narrative, leveraging expertise to drive innovative opportunities.
+ Leads strategic discussions with board-level and senior executive stakeholders to design end states aligned with customer goals.
+ Shapes strategy by providing long-term recommendations and building compelling business-value cases for Microsoft solutions.
+ Recognized as a trusted advisor, guiding senior decision makers through consultative selling and strong financial business cases.
**Collaboration & Partner Management**
+ Engages with Business Strategy Leads, Business Decision Makers, and Partner Development Managers to orchestrate customer opportunities.
+ Collaborates with Industry Solutions Delivery, solution architects, and external stakeholders to design envisioned solutions.
+ Drives go-to-market strategy and formal partnerships, articulating the case for developing solutions on Microsoft cloud.
+ Shares consultative selling approaches and best practices, guiding account teams and prioritizing scalable opportunities.
**Industry Expertise**
+ Completes required training and certifications, acting as a subject matter expert and thought leader.
+ Shares industry depth, trends, and policy implications, providing recommendations and feedback across teams.
+ Proactively seeks additional training to build career competencies and industry-specific expertise.
**Qualifications**
Required/Minimum Qualifications
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 10+ years customer-facing experience in the Defence Industry
+ OR Master's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 8+ years customer-facing experience in the Defence Industry
+ OR equivalent experience.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Senior Account Executive (Enterprise Public Sector Account)
Kuala Lumpur, Kuala Lumpur
SAP
Posted 15 days ago
Job Viewed
Job Description
**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**What you'll do:**
The Senior Account Executive (Enterprise Public Sector Account) role empowers customers to achieve their full potential by strategically positioning SAP cloud solutions to address their unique business challenges and lay a strong foundation for future success. The role includes the following key aspects
**· Account & Customer Relationship Management:**
o Serve as the end-to-end account owner, managing sales of software licenses and cloud subscriptions and establish a trusted relationship with the customer.
o Develop and execute strategic account plans to ensure sustainable growth and achieve/exceed revenue targets.
o Gain a comprehensive understanding of each customer's technology landscape, strategic goals, and competitive environment
**· Demand Generation, Pipeline, and Opportunity Management:**
o Maintain pipeline management, ensuring a healthy and advancing sales funnel.
o Leverage internal resources, including marketing, inside sales, and partner channels, to drive demand and manage opportunities.
o Utilize SAP's comprehensive solution portfolio, including industry-specific and line-of-business (LoB) solutions, to effectively address customer needs
**· Sales Excellence:**
o Conduct White Space analysis to identify and execute up-sell and cross-sell opportunities within existing accounts.
o Orchestrate and deploy appropriate teams to ensure successful sales outcomes, embodying the "OneSAP" approach.
o Stay informed about SAP's competition and position SAP solutions effectively against them.
o Maintain accurate customer and pipeline information within CRM systems
**· Leading a (Virtual) Account Team:**
o Lead and orchestrate remote and cross-functional teams to align with the customer's strategic objectives.
o Ensure that account teams and partners are well-prepared and strategically positioned for all customer interactions.
o Maximize the value derived from SAP's extensive sales support ecosystem
**What you bring:**
· 10 years of experience in sales of complex business software/IT solutions.
· Proven success in business application software sales and leading team-selling environments.
· Demonstrated ability to handle large transactions and lengthy sales campaigns in a fast-paced, competitive market.
· Strong negotiation skills and experience in renewals, expansions, and up-sells of subscription-based solutions
**Soft skills:**
· Exceptional communication, both verbal and non-verbal.
· Strategic thinking with a high degree of creativity and innovation.
· Strong executive presence and results-driven mindset.
· Ability to work across multiple teams within a matrix organization
**Meet your team:**
· Join a highly motivated team with a deep understanding of SAP's solution portfolio.
· Engage in collaborative work with SAP leadership and industry teams to drive customer success.
· Align with product/solution management teams to enhance your strategic engagements.
· Leverage your expertise while working in a dynamic and challenging environment at the forefront of SAP's customer engagements
#ICC25
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Sales | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**What you'll do:**
The Senior Account Executive (Enterprise Public Sector Account) role empowers customers to achieve their full potential by strategically positioning SAP cloud solutions to address their unique business challenges and lay a strong foundation for future success. The role includes the following key aspects
**· Account & Customer Relationship Management:**
o Serve as the end-to-end account owner, managing sales of software licenses and cloud subscriptions and establish a trusted relationship with the customer.
o Develop and execute strategic account plans to ensure sustainable growth and achieve/exceed revenue targets.
o Gain a comprehensive understanding of each customer's technology landscape, strategic goals, and competitive environment
**· Demand Generation, Pipeline, and Opportunity Management:**
o Maintain pipeline management, ensuring a healthy and advancing sales funnel.
o Leverage internal resources, including marketing, inside sales, and partner channels, to drive demand and manage opportunities.
o Utilize SAP's comprehensive solution portfolio, including industry-specific and line-of-business (LoB) solutions, to effectively address customer needs
**· Sales Excellence:**
o Conduct White Space analysis to identify and execute up-sell and cross-sell opportunities within existing accounts.
o Orchestrate and deploy appropriate teams to ensure successful sales outcomes, embodying the "OneSAP" approach.
o Stay informed about SAP's competition and position SAP solutions effectively against them.
o Maintain accurate customer and pipeline information within CRM systems
**· Leading a (Virtual) Account Team:**
o Lead and orchestrate remote and cross-functional teams to align with the customer's strategic objectives.
o Ensure that account teams and partners are well-prepared and strategically positioned for all customer interactions.
o Maximize the value derived from SAP's extensive sales support ecosystem
**What you bring:**
· 10 years of experience in sales of complex business software/IT solutions.
· Proven success in business application software sales and leading team-selling environments.
· Demonstrated ability to handle large transactions and lengthy sales campaigns in a fast-paced, competitive market.
· Strong negotiation skills and experience in renewals, expansions, and up-sells of subscription-based solutions
**Soft skills:**
· Exceptional communication, both verbal and non-verbal.
· Strategic thinking with a high degree of creativity and innovation.
· Strong executive presence and results-driven mindset.
· Ability to work across multiple teams within a matrix organization
**Meet your team:**
· Join a highly motivated team with a deep understanding of SAP's solution portfolio.
· Engage in collaborative work with SAP leadership and industry teams to drive customer success.
· Align with product/solution management teams to enhance your strategic engagements.
· Leverage your expertise while working in a dynamic and challenging environment at the forefront of SAP's customer engagements
#ICC25
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Sales | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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