2,367 Hilton jobs in Malaysia

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Events Manager is responsible for the successful handling of groups involving 10 or more guestrooms. This role ensures effective communication with clients and efficient coordination with departments concerned, under the general guidance and supervision of the Director of Banquet Sales, maximizing business opportunities.

What will I be doing?

As the Events Manager, you will be responsible for performing the following tasks to the highest standards:

• Liaise closely with the Sales team in proposing the best deal when handling leads / inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed events.

• Prepare proposals and contracts for leads, addressing inquiries received from Sales Managers.

• Follow through from negotiation until departure for events assigned.

• Liaise with clients on finalizing details and give professional advice on set-ups and planning of events.

• Practice up-selling at all opportunities to maximize revenue.

• Ensure effective communication with clients and internal departments.

• Responsible for the dissemination of groups related information to other departments e.g. issues on banquet event orders and group resumes as well as chair pre-event meetings.

• Maintain close coordination with respective departments on organizers’ requirements and last-minute event requirements.

• Be visible to organizers and clients during their event / group dates and monitor guest satisfaction.

• Oversee the operation of banquet functions and work closely with various departments to ensure quality service is delivered to our clients at all times.

• Regularly review master account postings to ensure postings are correctly done.

• Review bills with organizers regularly so as to eliminate adjustments needed on final invoices.

• Maintain close communication with concerned Sales Managers during the process.

• Involve concerned Sales Managers during post-event meetings and post-event follow-ups such as sending thank you letters and post-event critique forms together.

• Verify total charges and layout of invoices prepared by the Accounts team and send out to organizers.

• Obtain feedback from clients and follow through with the necessary actions.

• Refer leads and send event profile information to relevant sister hotels, NSO / ISO (if any).

• Maintain the active event profile database and group chart.

• Establish and maintain files of major accounts, assisting the Director of Banquet Sales in maintaining the accounts management system.

• Establish good working relationships with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).

• Actively participate in achieving departmental goals which contribute to marketing budget.

• Closely monitor account revenue and business production.

• Provide feedback on market trends and keep updated with client relationships and overall business goals through close communication with Banquet Sales Managers and the Director of Banquet Sales.

• Assist the Director of Banquet Sales in the forecasting of group room nights and banquet revenue.

• Arrange relationship building visitations when necessary.

• Cross-sell other Hilton hotels.

• Handle inquiries for re-booking of business and new leads when Sales Managers are not available.

• Closely communicate with concerned Sales Managers regarding the progress of negotiation processes.

• Conduct site inspections for potential clients when Banquet Sales Managers / Coordinators are not available.

• Attend regular communication meetings with operations staff to update on event details.

• Ensure effective and close communication within the department and other departments.

• Maintain timely and responsive communication with clients.

• Liaise with the Food & Beverage department in ensuring that the hotel hygiene and food safety control standards are maintained.

• Always ensure that a hospitable service atmosphere is projected at all times in the hospitality business.

• Carry out any other reasonable duties and responsibilities as assigned.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

An Events Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University graduate.

• Minimum 3 years of experience in a similar capacity with international chain hotels.

• Excellent command of written and spoken English and Chinese to meet business needs.

• Good team player and able to manage by example.

• Good communication, interpersonal, presentation and organizational skills.

• Have hotel sales experience and hotel database.

• Able to work under pressure and deal with stressful situations during busy periods.

• Very familiar with local market and good at marketing trend analysis.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Sales

Title: Events Manager - Hilton Kuala Lumpur

Location: null

Requisition ID: HOT0BSRX

EOE/AA/Disabled/Veterans

#J-18808-Ljbffr

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Events Manager is responsible for the successful handling of groups involving 10 or more guestrooms. This role ensures effective communication with clients and efficient coordination with departments concerned, under the general guidance and supervision of the Director of Banquet Sales, maximizing business opportunities.
**What will I be doing?**
As the Events Manager, you will be responsible for performing the following tasks to the highest standards:
- Liaise closely with the Sales team in proposing the best deal when handling leads / inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed events.
- Prepare proposals and contracts for leads, addressing inquiries received from Sales Managers.
- Follow through from negotiation until departure for events assigned.
- Liaise with clients on finalizing details and give professional advice on set-ups and planning of events.
- Practice up-selling at all opportunities to maximize revenue.
- Ensure effective communication with clients and internal departments.
- Responsible for the dissemination of groups related information to other departments e.g. issues on banquet event orders and group resumes as well as chair pre-event meetings.
- Maintain close coordination with respective departments on organizers' requirements and last-minute event requirements.
- Be visible to organizers and clients during their event / group dates and monitor guest satisfaction.
- Oversee the operation of banquet functions and work closely with various departments to ensure quality service is delivered to our clients at all times.
- Regularly review master account postings to ensure postings are correctly done.
- Review bills with organizers regularly so as to eliminate adjustments needed on final invoices.
- Maintain close communication with concerned Sales Managers during the process.
- Involve concerned Sales Managers during post-event meetings and post-event follow-ups such as sending thank you letters and post-event critique forms together.
- Verify total charges and layout of invoices prepared by the Accounts team and send out to organizers.
- Obtain feedback from clients and follow through with the necessary actions.
- Refer leads and send event profile information to relevant sister hotels, NSO / ISO (if any).
- Maintain the active event profile database and group chart.
- Establish and maintain files of major accounts, assisting the Director of Banquet Sales in maintaining the accounts management system.
- Establish good working relationships with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).
- Actively participate in achieving departmental goals which contribute to marketing budget.
- Closely monitor account revenue and business production.
- Provide feedback on market trends and keep updated with client relationships and overall business goals through close communication with Banquet Sales Managers and the Director of Banquet Sales.
- Assist the Director of Banquet Sales in the forecasting of group room nights and banquet revenue.
- Arrange relationship building visitations when necessary.
- Cross-sell other Hilton hotels.
- Handle inquiries for re-booking of business and new leads when Sales Managers are not available.
- Closely communicate with concerned Sales Managers regarding the progress of negotiation processes.
- Conduct site inspections for potential clients when Banquet Sales Managers / Coordinators are not available.
- Attend regular communication meetings with operations staff to update on event details.
- Ensure effective and close communication within the department and other departments.
- Maintain timely and responsive communication with clients.
- Liaise with the Food & Beverage department in ensuring that the hotel hygiene and food safety control standards are maintained.
- Always ensure that a hospitable service atmosphere is projected at all times in the hospitality business.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
An Events Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- University graduate.
- Minimum 3 years of experience in a similar capacity with international chain hotels.
- Excellent command of written and spoken English and Chinese to meet business needs.
- Good team player and able to manage by example.
- Good communication, interpersonal, presentation and organizational skills.
- Have hotel sales experience and hotel database.
- Able to work under pressure and deal with stressful situations during busy periods.
- Very familiar with local market and good at marketing trend analysis.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Sales_
**Title:** _Events Manager - Hilton Kuala Lumpur_
**Location:** _null_
**Requisition ID:** _HOT0BSRX_
**EOE/AA/Disabled/Veterans**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Events Manager is responsible for the successful handling of groups involving 10 or more guestrooms. This role ensures effective communication with clients and efficient coordination with departments concerned, under the general guidance and supervision of the Director of Banquet Sales, maximizing business opportunities. What will I be doing? As the Events Manager, you will be responsible for performing the following tasks to the highest standards: • Liaise closely with the Sales team in proposing the best deal when handling leads / inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed events. • Prepare proposals and contracts for leads, addressing inquiries received from Sales Managers. • Follow through from negotiation until departure for events assigned. • Liaise with clients on finalizing details and give professional advice on set-ups and planning of events. • Practice up-selling at all opportunities to maximize revenue. • Ensure effective communication with clients and internal departments. • Responsible for the dissemination of groups related information to other departments e.g. issues on banquet event orders and group resumes as well as chair pre-event meetings. • Maintain close coordination with respective departments on organizers’ requirements and last-minute event requirements. • Be visible to organizers and clients during their event / group dates and monitor guest satisfaction. • Oversee the operation of banquet functions and work closely with various departments to ensure quality service is delivered to our clients at all times. • Regularly review master account postings to ensure postings are correctly done. • Review bills with organizers regularly so as to eliminate adjustments needed on final invoices. • Maintain close communication with concerned Sales Managers during the process. • Involve concerned Sales Managers during post-event meetings and post-event follow-ups such as sending thank you letters and post-event critique forms together. • Verify total charges and layout of invoices prepared by the Accounts team and send out to organizers. • Obtain feedback from clients and follow through with the necessary actions. • Refer leads and send event profile information to relevant sister hotels, NSO / ISO (if any). • Maintain the active event profile database and group chart. • Establish and maintain files of major accounts, assisting the Director of Banquet Sales in maintaining the accounts management system. • Establish good working relationships with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers). • Actively participate in achieving departmental goals which contribute to marketing budget. • Closely monitor account revenue and business production. • Provide feedback on market trends and keep updated with client relationships and overall business goals through close communication with Banquet Sales Managers and the Director of Banquet Sales. • Assist the Director of Banquet Sales in the forecasting of group room nights and banquet revenue. • Arrange relationship building visitations when necessary. • Cross-sell other Hilton hotels. • Handle inquiries for re-booking of business and new leads when Sales Managers are not available. • Closely communicate with concerned Sales Managers regarding the progress of negotiation processes. • Conduct site inspections for potential clients when Banquet Sales Managers / Coordinators are not available. • Attend regular communication meetings with operations staff to update on event details. • Ensure effective and close communication within the department and other departments. • Maintain timely and responsive communication with clients. • Liaise with the Food & Beverage department in ensuring that the hotel hygiene and food safety control standards are maintained. • Always ensure that a hospitable service atmosphere is projected at all times in the hospitality business. • Carry out any other reasonable duties and responsibilities as assigned. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? An Events Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • University graduate. • Minimum 3 years of experience in a similar capacity with international chain hotels. • Excellent command of written and spoken English and Chinese to meet business needs. • Good team player and able to manage by example. • Good communication, interpersonal, presentation and organizational skills. • Have hotel sales experience and hotel database. • Able to work under pressure and deal with stressful situations during busy periods. • Very familiar with local market and good at marketing trend analysis. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job:

Sales Title:

Events Manager - Hilton Kuala Lumpur Location:

null Requisition ID:

HOT0BSRX EOE/AA/Disabled/Veterans

#J-18808-Ljbffr

Overview

Hilton Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

With thousands of hotels in over 100 countries and territories, Hilton offers opportunities to delight guests. Hilton Brands include Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and more.

What will I be doing?

As the Director of Operations, you will oversee and direct all aspects of the hotel’s operational departments, including Front Desk, Food & Beverage/Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant operating departments. You will focus on maximizing revenues and profits, minimizing operating costs, implementing and following service standards and trainings, and ensuring the highest levels of customer satisfaction.

• Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular, the GM, DBD, FC and HRD.
• In-charge of Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen and Recreation, and Food Safety.
• Actively participate in key management issues in the property (Capital projects, refurbishment, training, customer service).
• Train and implement Hilton standards and related departmental regulations.
• Conduct routine inspections of all areas of the hotel to ensure hardware and software are in optimum condition.
• Develop and implement cost control plans to maximize operating profit without compromising Hilton standards, safety procedures and guest experience.
• Analyze costs monthly and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime, and other expenses such as outsourced labor or services.
• Manage all direct reports professionally, encouraging teamwork and effective operations.
• Set and approve annual/quarterly/monthly budgets, targets and work plans for direct reports.
• Conduct regular Operations meetings including all direct reports.
• Supervise team members’ performance and grooming daily.
• Ensure duty rosters meet hotel needs and comply with labor laws.
• Ensure the hotel and direct reports achieve key targets including revenue, profit, QA, turnover, etc.
• Work with the DBD and F&B Managers to ensure F&B operations are cost effective (menu concepts, pricing, promotions, ongoing activities).
• Assist the DBD in establishing an efficient and competitive C&C strategy and pricing with C&C Sales.
• Supervise and head hotel activities such as celebrations, decorations, and coordination with conference organizers.
• Evaluate competitors’ products and price policies twice a year.
• Ensure VIP guests receive exceptional care and service daily.
• Adhere to the hotel’s security and emergency policies and procedures.
• Assist the General Manager in daily operations and related activities.
• Perform other reasonable duties as assigned; acting deputy in the General Manager’s absence.

What are we looking for?

A Director of Operations serves Hilton Brands on behalf of guests and Team Members. To succeed, you should demonstrate the following attributes, attitudes, skills and values:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Do the right thing, at all times.
• Leadership: Strive to be a leader in the industry and in the community.
• Teamwork: A team player in everything you do.
• Ownership: Take ownership of your actions and decisions.
• Now: Operate with a sense of urgency and discipline.
• College degree or equivalent.
• At least 3 years of relevant experience.
• Experience in the Hospitality, Travel or Leisure industry management.
• Proficient in English to meet business needs.
• Proficient in Microsoft Office.
• Strong commercial acumen.
• Resourceful, creative and flexible.
• Experience in F&B and Rooms Management preferred.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, spanning from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton has offered business and leisure travelers exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting our team to create remarkable experiences worldwide.

Work Location: Hilton Kuala Lumpur Hotel

Schedule: Full-time

Brand: Hilton Hotels & Resorts

Job function: Management and Operations

#J-18808-Ljbffr

Sales Co-ordinator - Hilton Kuala Lumpur

Hilton Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

The Sales Coordinator implements all sales activities in his / her area of responsibility, under the general guidance and supervision of the Director of Sales and Senior Sales Managers, in coordination with the Director of Business Development.

What will I be doing?

• Complete the relevant Hilton University courses promptly and pass the tests.
• Maintain an efficient filing, tracing and correspondence system for the division.
• Ensure that all incoming correspondence is replied within 24 hours and properly put on trace or file.
• Handle the coordination of follow-up actions by Sales & Marketing team members or other departments with relations to Sales.
• Prepare and send out quotations or contracts to travel agents and tour operators or related personnel.
• Update and maintain an update mailing list, handling and directing mail activities.
• Administer and coordinate any sales activities.
• Ensure that collaterals and promotional materials are on hand at all times.
• Responsible for internal communication such as departmental briefings, liaison with other departments and team member relations.
• Maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, and team members.
• Perform related duties and handle special projects as assigned by the Director of Sales.
• Attend daily departmental briefings and discussions.
• Issue communications and information regarding sales.
• Enhance and promote effective response to customer needs.
• Enhance teamwork among colleagues for effective performance, demonstrating honesty, care and non-discrimination in all relationships, establishing effective team member relations.
• Inform clients of current rates, tour operators on outlet promotions as well as any changes in rates by letters, fax and telephone calls.
• Maintain high level of exposure for the hotel in major market areas through telephone calls, fax, contacts and written communication to represent the hotel.
• Assist the Sales Manager and Sales Executive in conducting hotel inspections for all walk-ins, meeting groups and contracted clients.
• Inform customers promptly about all changes in hotel information.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Sales Coordinator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University graduate.
• Minimum 1 year of experience in a similar capacity with international chain hotels.
• Excellent command of written and spoken English and Chinese to meet business needs.
• Good communication and presentation skills.
• Able to work under pressure and deal with stressful situations during busy periods.
• Have hotel working experience and is a good team player.
• Very familiar with local market and good at marketing trend analysis.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!

Work Location

Hilton Kuala Lumpur Hotel

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Sales

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Hospitality

#J-18808-Ljbffr

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
A Director of Operations oversees and directs all aspects of the hotel operational departments which includes, Front Desk Service, Food & Beverage / Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant operating departments. This role ensures that these departments are well run by focusing on maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards and team members' trainings. He / she ensures the highest levels of customer satisfaction.
**What will I be doing?**
As the Director of Operations, you will be responsible for performing the following tasks to the highest standards:
+ Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular, the GM, DBD, FC & HRD.
+ In-charge of Front Office, Housekeeping, Security, Engineering, Food and Beverage, Kitchen and Recreation as well as Food Safety.
+ Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service).
+ Train and implement Hilton standards and related departmental regulations.
+ Conduct routine inspections of all areas of the hotel to ensure that the hotel's hardware and software are in optimum condition.
+ Make a detailed and reasonable cost control plan to control operating costs of each department to maximize operating profit without compromising Hilton standards, safety procedures and guest experience.
+ Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses such as for out-sourced labor or services.
+ Manage all direct reports professionally, encouraging good teamwork and operations.
+ Make or approve appropriate annual / quarterly / monthly budgets, targets and work plans for each direct report
+ Conduct regular Operations meetings including all direct reports.
+ Supervise team members' performance and grooming daily.
+ Ensure that duty rosters are based on the needs of the hotel and are compliant with labor laws.
+ Ensure that hotel and direct reports achieve all key targets including but not limited to revenue, profit, SALT, QA, turnover, etc.
+ Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities).
+ Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing.
+ Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc.
+ Evaluate competitors' products and price policies twice a year.
+ Ensure that VIP guests receive the care and service they deserve every day.
+ Adhere to the hotel's security and emergency policies and procedures.
+ Assist the General Manager in all activities and functions related to the daily operations of the hotel.
+ Complete relevant tasks assigned by the General Manager.
+ Acting deputy in the General Manager's absence.
+ The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
+ Carry out any other reasonable duties and responsibilities as assigned.
**What are we looking for?**
A Director of Operations serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Hospitality: Passionate about delivering exceptional guest experiences.
+ Integrity: Do the right thing, all the time.
+ Leadership: Strive to be leader in our industry and in our communities.
+ Teamwork: A team player in everything you do.
+ Ownership: Take ownership of your actions and decisions.
+ Now: Operate with a sense of urgency and discipline.
+ College degree or equivalent.
+ At least 3 years of relevant experience.
+ Experienced in the Hospitality, Travel or Leisure industry management.
+ Proficient in English to meet business needs.
+ Proficient in Microsoft Office.
+ Strong commercial acumen.
+ Resourceful, creative and able to maintain flexibility.
+ Experience in F&B and Rooms Management preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Director of Operations - Hilton Kuala Lumpur_
**Location:** _null_
**Requisition ID:** _HOT0BXRF_
**EOE/AA/Disabled/Veterans**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Sales Coordinator implements all sales activities in his / her area of responsibility, under the general guidance and supervision of the Director of Sales and Senior Sales Managers, in coordination with the Director of Business Development.
**What will I be doing?**
As the Sales Coordinator, you will be responsible for performing the following tasks to the highest standards:
- Complete the relevant Hilton University courses promptly and pass the tests.
- Maintain an efficient filing, tracing and correspondence system for the division.
- Ensure that all incoming correspondence is replied within 24 hours and properly put on trace or file.
- Handle the coordination of follow-up actions by Sales & Marketing team members or other departments with relations to Sales.
- Prepare and send out quotations or contracts to travel agents and tour operators or related personnel.
- Update and maintain an update mailing list, handling and directing mail activities.
- Administer and coordinate any sales activities.
- Ensure that collaterals and promotional materials are on hand at all times.
- Responsible for internal communication such as departmental briefings, liaison with other departments and team member relations.
- Maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, and team members.
- Perform related duties and handle special projects as assigned by the Director of Sales.
- Attend daily departmental briefings and discussions.
- Issue communications and information regarding sales.
- Enhance and promote effective response to customer needs.
- Enhance teamwork among colleagues for effective performance, demonstrating honesty, care and non-discrimination in all relationships, establishing effective team member relations.
- Inform clients of current rates, tour operators on outlet promotions as well as any changes in rates by letters, fax and telephone calls.
- Maintain high level of exposure for the hotel in major market areas through telephone calls, fax, contacts and written communication to represent the hotel.
- Assist the Sales Manager and Sales Executive in conducting hotel inspections for all walk-ins, meeting groups and contracted clients.
- Inform customers promptly about all changes in hotel information.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Sales Coordinator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- University graduate.
- Minimum 1 year of experience in a similar capacity with international chain hotels.
- Excellent command of written and spoken English and Chinese to meet business needs.
- Good communication and presentation skills.
- Able to work under pressure and deal with stressful situations during busy periods.
- Have hotel working experience and is a good team player.
- Very familiar with local market and good at marketing trend analysis.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Sales_
**Title:** _Sales Co-ordinator - Hilton Kuala Lumpur_
**Location:** _null_
**Requisition ID:** _HOT0BW3M_
**EOE/AA/Disabled/Veterans**

Overview

Hilton Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia With thousands of hotels in over 100 countries and territories, Hilton offers opportunities to delight guests. Hilton Brands include Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and more. What will I be doing?

As the Director of Operations, you will oversee and direct all aspects of the hotel’s operational departments, including Front Desk, Food & Beverage/Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant operating departments. You will focus on maximizing revenues and profits, minimizing operating costs, implementing and following service standards and trainings, and ensuring the highest levels of customer satisfaction. Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular, the GM, DBD, FC and HRD. In-charge of Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen and Recreation, and Food Safety. Actively participate in key management issues in the property (Capital projects, refurbishment, training, customer service). Train and implement Hilton standards and related departmental regulations. Conduct routine inspections of all areas of the hotel to ensure hardware and software are in optimum condition. Develop and implement cost control plans to maximize operating profit without compromising Hilton standards, safety procedures and guest experience. Analyze costs monthly and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime, and other expenses such as outsourced labor or services. Manage all direct reports professionally, encouraging teamwork and effective operations. Set and approve annual/quarterly/monthly budgets, targets and work plans for direct reports. Conduct regular Operations meetings including all direct reports. Supervise team members’ performance and grooming daily. Ensure duty rosters meet hotel needs and comply with labor laws. Ensure the hotel and direct reports achieve key targets including revenue, profit, QA, turnover, etc. Work with the DBD and F&B Managers to ensure F&B operations are cost effective (menu concepts, pricing, promotions, ongoing activities). Assist the DBD in establishing an efficient and competitive C&C strategy and pricing with C&C Sales. Supervise and head hotel activities such as celebrations, decorations, and coordination with conference organizers. Evaluate competitors’ products and price policies twice a year. Ensure VIP guests receive exceptional care and service daily. Adhere to the hotel’s security and emergency policies and procedures. Assist the General Manager in daily operations and related activities. Perform other reasonable duties as assigned; acting deputy in the General Manager’s absence. What are we looking for?

A Director of Operations serves Hilton Brands on behalf of guests and Team Members. To succeed, you should demonstrate the following attributes, attitudes, skills and values: Hospitality: Passion for delivering exceptional guest experiences. Integrity: Do the right thing, at all times. Leadership: Strive to be a leader in the industry and in the community. Teamwork: A team player in everything you do. Ownership: Take ownership of your actions and decisions. Now: Operate with a sense of urgency and discipline. College degree or equivalent. At least 3 years of relevant experience. Experience in the Hospitality, Travel or Leisure industry management. Proficient in English to meet business needs. Proficient in Microsoft Office. Strong commercial acumen. Resourceful, creative and flexible. Experience in F&B and Rooms Management preferred. What will it be like to work for Hilton?

Hilton is a leading global hospitality company, spanning from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton has offered business and leisure travelers exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting our team to create remarkable experiences worldwide. Work Location: Hilton Kuala Lumpur Hotel Schedule: Full-time Brand: Hilton Hotels & Resorts Job function: Management and Operations

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Sales Co-ordinator - Hilton Kuala Lumpur Hilton Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

The Sales Coordinator implements all sales activities in his / her area of responsibility, under the general guidance and supervision of the Director of Sales and Senior Sales Managers, in coordination with the Director of Business Development.

What will I be doing?

Complete the relevant Hilton University courses promptly and pass the tests.

Maintain an efficient filing, tracing and correspondence system for the division.

Ensure that all incoming correspondence is replied within 24 hours and properly put on trace or file.

Handle the coordination of follow-up actions by Sales & Marketing team members or other departments with relations to Sales.

Prepare and send out quotations or contracts to travel agents and tour operators or related personnel.

Update and maintain an update mailing list, handling and directing mail activities.

Administer and coordinate any sales activities.

Ensure that collaterals and promotional materials are on hand at all times.

Responsible for internal communication such as departmental briefings, liaison with other departments and team member relations.

Maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, and team members.

Perform related duties and handle special projects as assigned by the Director of Sales.

Attend daily departmental briefings and discussions.

Issue communications and information regarding sales.

Enhance and promote effective response to customer needs.

Enhance teamwork among colleagues for effective performance, demonstrating honesty, care and non-discrimination in all relationships, establishing effective team member relations.

Inform clients of current rates, tour operators on outlet promotions as well as any changes in rates by letters, fax and telephone calls.

Maintain high level of exposure for the hotel in major market areas through telephone calls, fax, contacts and written communication to represent the hotel.

Assist the Sales Manager and Sales Executive in conducting hotel inspections for all walk-ins, meeting groups and contracted clients.

Inform customers promptly about all changes in hotel information.

Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for? A Sales Coordinator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

University graduate.

Minimum 1 year of experience in a similar capacity with international chain hotels.

Excellent command of written and spoken English and Chinese to meet business needs.

Good communication and presentation skills.

Able to work under pressure and deal with stressful situations during busy periods.

Have hotel working experience and is a good team player.

Very familiar with local market and good at marketing trend analysis.

What will it be like to work for Hilton? Hilton is a leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!

Work Location Hilton Kuala Lumpur Hotel

Schedule Full-time

Brand Hilton Hotels & Resorts

Job Sales

Seniority level Entry level

Employment type Full-time

Job function Sales and Business Development

Industries Hospitality

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