794 Hilton jobs in Malaysia

A Maintenance Manager will assist Chief Engineer to manage the Engineering Team to efficiently maintain all hotel operations such that safety, security, conversation, and compliance are ensured at the highest levels.
**What will I be doing?**
As Maintenance Manager, you are responsible for the effective management of all engineering and maintenance operations within the hotel, including energy conservation. You are also responsible for the development of the Engineering Team and staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards. Specifically, a Chief Engineer will perform the following tasks to the highest standards:
+ Assist Chief Engineer to lead the Engineering Team in the day-to-day engineering and maintenance operations of the hotel, including service standards, equipment schedules, and work schedules
+ Communicate with Housekeeping to coordinate and prioritize maintenance activities for Guest rooms and public areas
+ Develop systems and procedures to ensure the health and safety of Guests and Team Members, as well as the proper conditions for plants, machinery, and property
+ Communicate with Government agencies to ensure full compliance with statutory regulations
+ Prepare Capital and Repairs and Maintenance budgets for Engineering
+ Perform daily checks around the hotel
+ Conduct lift emergency release procedures as required
+ Diagnose, maintain, and repair mechanical equipment within the hotel
+ Ensure good relationships are built with internal and external customers
+ Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise
+ Develop, implement, and direct all emergency programs
+ Develop, implement and manage energy conservation programs for the property to minimize expenses
+ Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively
+ Perform special projects and other responsibilities as assigned
+ Identify and introduce environmentally-friendly systems and equipment
+ Monitor Key Performance Indicators for the Engineering Department and take corrective action, as required, to improve equipment inventory, quality audit, productivity, and other objectives
+ Manage all Team Member related activities, including recruitment, performance management, training, career planning, disciplinary matters, and team motivation
**What are we looking for?**
A Maintenance Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Advanced knowledge of building management/engineering
+ A degree in Engineering or similar
+ Exposure to budgeting and basic accounting
+ Positive attitude
+ Good communication skills
+ Committed to delivering a high level of customer service
+ Strong leadership skills and previous experience of managing a team
+ Excellent grooming standards
+ Flexibility to respond to a range of different work situations
+ Ability to work under pressure
+ Ability to work on their own
+ Previous experience of facilities management
+ Proficient, at an advanced level, with computers and relevant computer programs
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ First Aid
+ Qualification in engineering field
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Engineering, Maintenance and Facilities_
**Title:** _Maintenance Manager - Hilton Kuala Lumpur_
**Location:** _null_
**Requisition ID:** _HOT0BS41_
**EOE/AA/Disabled/Veterans**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Bell Attendant organizes and coordinates the concierge services to ensure that each guest experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and hotel policies and procedures.
**What will I be doing?**
As the Bell Attendant, you will be responsible for performing the following tasks to the highest standards:
- Actively seek verbal feedback from customers.
- Agree on and implement actions to make improvements to customer service.
- Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Positively deal with and learn from customers' complaints and comments with follow-up and feedback to the Front Office Manager.
- Make sure all customer requests and queries are responded to promptly and effectively, adhering to Hilton brand standards.
- Be proactive towards customers, assisting them with any reasonable requests.
- Ensure that the concierge team escorts guests to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner.
- Take an active role in the Concierge team, ensuring effective communication and work as a team in order to reach goals and targets.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Service Manager to follow-up where appropriate.
- Follow-up with all guests to ensure satisfaction with problem resolution (service recovery).
- Facilitate a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested or offer assistance when in the lobby.
- Ensure that all guests are offered help to make arrangements for transportation and that they are invited back and bid farewell.
- Manage the storage and organization of guests' luggage in a safe and secure, organized and systemized way.
- Ensure that the concierge team maintains the lobby appearance to be neat and tidy, and that public areas are cleaned when necessary.
- Responsible for ensuring hotel materials are well stocked and information is available to guests.
- Knowledgeable of the hotel's facilities and services as well as basic knowledge of Hilton.
- Up to date with information and have detailed knowledge of facilities, attractions, places of interests, sights and activities in and around the hotel, imparting this knowledge to other team members.
- Monitor the sale of postage stamps, telephone cards and other items, maintaining a cash float.
- Ensure that ticket reconfirmation, safari bookings and guest reservations are correctly carried out when required.
- Ensure appropriate handling and delivering of messages, receive and distribute packages, manage the daily post and correspondence of both guests and the hotel.
- Know well the hotel transportation arrangements, ensuring that pick-ups and drop-offs are completed on time.
- Input information into ONQ regarding guests, ensuring accuracy, all details are completed, and that the information can be clearly understood by other team members.
- Have detailed knowledge of departmental standards and Hilton brand standards.
- Implement and follow through with improvements identified.
- Plan ahead and ensure adequate resources are available.
- Ensure the shift is reviewed, handovers and briefings are carried out.
- Maintain in-depth technical knowledge and skills required for the job.
- Maintain guest histories to assist with returning guests.
- Attend and participate in regular operational and hotel meetings.
- Understand the goals of the hotel and the department's role in achieving it, communicating goals to the team.
- Get members of the team to work cooperatively with others.
- Be aware of potential highs and lows in the business.
- Create and implement sales promotions and team member incentives as per discussion with the Front Office Management.
- Create an environment where "everyone sells".
- Forecast potential revenue costs.
- Follow company control procedures.
- Control costs without compromising standards.
- Regularly review individual performance against objectives and provide feedback.
- Participate in annual appraisals in accordance with legal and hotel guidelines, identifying individual training needs.
- Understand relevant Health & Safety legislations and their implications on the operation of the department.
- Communicate to the team their responsibilities within Health & Safety.
- Ensure that safe and healthy working practices are implemented at all times
- Ensure that all reporting and servicing deadlines are met on a timely basis.
- Adhere to the hotel's security and emergency policies and procedures.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Bell Attendant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Maintain high customer service focus by approaching your job with the customers always in mind.
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Motivated and committed, approaching all tasks with enthusiasm, seizing opportunities to learn new skills or knowledge in order to improve personal performance.
- Be flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Good organization and coordination skills.
- Strong sense of responsibility and self-motivation.
- Patient and responsible to solve all problems.
- Able to maintain excellent relations with team members.
- Able to work under great physical and mental pressures.
- Understand basic spoken English to meet business needs.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Luggage Attendant - Hilton Kuala Lumpur_
**Location:** _null_
**Requisition ID:** _HOT0BUP0_
**EOE/AA/Disabled/Veterans**

**Hilton Overview:**
With 24 world-class brands, in 140 countries and territories comprising more than 8400 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton, the #1 World's Best Workplace awarded by Great Place to Work & Fortune.
**Property Overview:**
Hilton Shah Alam is a premier leisure destination, featuring two championship golf courses alongside a 260-room resort. The property will offer five distinctive food and beverage outlets, an executive lounge, and expansive meeting and event facilities. As a conversion project, it is scheduled to open in January 2026.
**Role Description:**
The **General Manager** is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
**1. Champion Business Excellence**
+ Drive the hotel's financial success and guest satisfaction by exceeding key performance indicators.
+ Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
+ Stay ahead of market trends and seize new opportunities
**2. Lead with Vision**
+ Inspire a culture of excellence by providing strong leadership to all team members.
+ Monitor and develop team member performance, particularly the executive team and department heads
+ Foster a workplace where every team member thrives and contributes to the property's collective goals
**3. Elevate Guest Experience**
+ Manage operations with a keen eye for detail
+ Monitor guest feedback and implement improvements as necessary to exceed guest expectations
+ Deliver exceptional service to ensure every guest leaves with a desire to return
**4. Financial Stewardship**
+ Develop and manage the hotel's budget, including revenue forecasting, expense control and capital expenditures
+ Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives
**5. Quality Assurance**
+ Guarantee the highest standards of hotel upkeep, safety and guest satisfaction
+ Conduct regular inspections to ensure compliance with quality and brand standard requirements
+ Implement improvement initiatives to enhance overall guest experience and hotel reputation
**6. Owner Relations**
+ Build strong rapport with hotel owners through proactive and on-going communication
+ Serve as a primary liaison between hotel owners and corporate entities
**Role Requirements:**
+ PriorHotel General Managerexperience, ideally with Malaysia or SEA experience
+ Proven experience in managing conversions and pre-openings
+ Strong local market experience
+ Success in driving commercial returns and revenue
+ Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team
+ Outstanding communication and negotiation skills with a customer-first mindset
+ Solid grasp of financial management principles and experience in budgeting and forecasting
+ Dynamic, innovative and solutions-oriented, with the ability to be adaptable to meet the ever-changing demands of the industry
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hiton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands.Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _General Manager/Hotel Manager_
**Title:** _General Manager - Hilton Shah Alam_
**Location:** _null_
**Requisition ID:** _HOT0BUFF_
**EOE/AA/Disabled/Veterans**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Engineering Storekeeper is responsible for the procurement and storage of various materials in the Engineering department, ensuring the integrity of the quantity and quality of materials.
**What will I be doing?**
As the Engineering Storekeeper, you will be responsible for performing the following tasks to the highest standards:
- Accept and check Engineering materials and manage stock.
- Take charge of the borrowing of special tools and keep proper records.
- Make the purchase plan and evaluate needs, assisting in the purchase of engineering materials.
- Make minimum use of stock, supervising and recording daily and monthly consumption.
- Receive and inspect engineering supplies in conformity to the quantity and specifications of the order.
- Ensure that all stock are in proper order and are easily and safely accessible.
- Ensure that requisition forms are filled up and approved before any stock is removed, keeping proper records.
- Monitor the stock and fill up the purchase requisition form to be submitted to the Chief Engineer for approval.
- Conduct monthly stock inventory and submit it to the Director of Engineering.
- Carry out fire prevention inspection for the storehouse and ensure that no smoking is allowed in the storehouse.
- Ensure that nobody is allowed to enter the stock keeping area.
- Maintain minimum stock level, ensuring that requisitions which need materials are approved by the Chief Engineer in advance.
- Ensure correct use of materials, minimize wastage and be environmentally friendly.
- Manage the stock and storehouse in adherence to regulations and standards of the department.
- Ensure correct use of materials, minimize wastage and be environmentally friendly.
- Carry out other duties assigned by your superior.
**What are we looking for?**
An Engineering Storekeeper serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- High School degree or above with more than 1 year of relevant working experience.
- Basic knowledge of engineering.
- Familiar with the operation process of the hotel industry.
- Proficient in computer and office software.
- Team player who is careful, serious, responsible and hard-working.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Engineering, Maintenance and Facilities_
**Title:** _Engineering Storekeeper - Hilton Kuala Lumpur_
**Location:** _null_
**Requisition ID:** _HOT0BT1B_
**EOE/AA/Disabled/Veterans**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Events Executive implements all Sales activities in his / her area of responsibility, under the general guidance and supervision of the Banquet Sales Manager, in coordination with the Director of Banquet Sales.
**What will I be doing?**
As the Events Executive, you will be responsible for performing the following tasks to the highest standards:
- Receive and understand hotel product knowledge and related activities.
- Implement all sales action plans related to your market area as outlined in the marketing plan.
- Establish and maintain files on major active accounts within your market area.
- Promote and produce sales leads for other Hilton hotels.
- Provide feedback to the Director of Banquet Sales and Catering / Banquet Sales Manager on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in your market area.
- Arrange site inspections of the hotel.
- Disseminate Banquet Sales related information to other departments as appropriate.
- Attend all post-conference meetings, as required, arranged by the Meeting Services department and assist in the preparation of post-conference reports.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
- Establish and maintain effective employee relations.
- Maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
- Maintain professional business confidentiality.
- Perform related duties and special projects as assigned.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
An Events Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- University graduate.
- Minimum 3 years of experience in a similar capacity with international chain hotels.
- Excellent command of written and spoken English and Chinese to meet business needs.
- Good team player.
- Good interpersonal and communication skills.
- Have hotel sales experience and hotel database.
- Able to work under pressure and deal with stressful situations during busy periods.
- Very familiar with local market and good at marketing trend analysis.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Sales_
**Title:** _Events Executive - Hilton Kuala Lumpur_
**Location:** _null_
**Requisition ID:** _HOT0BSRY_
**EOE/AA/Disabled/Veterans**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Events Manager is responsible for the successful handling of groups involving 10 or more guestrooms. This role ensures effective communication with clients and efficient coordination with departments concerned, under the general guidance and supervision of the Director of Banquet Sales, maximizing business opportunities.
**What will I be doing?**
As the Events Manager, you will be responsible for performing the following tasks to the highest standards:
- Liaise closely with the Sales team in proposing the best deal when handling leads / inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed events.
- Prepare proposals and contracts for leads, addressing inquiries received from Sales Managers.
- Follow through from negotiation until departure for events assigned.
- Liaise with clients on finalizing details and give professional advice on set-ups and planning of events.
- Practice up-selling at all opportunities to maximize revenue.
- Ensure effective communication with clients and internal departments.
- Responsible for the dissemination of groups related information to other departments e.g. issues on banquet event orders and group resumes as well as chair pre-event meetings.
- Maintain close coordination with respective departments on organizers' requirements and last-minute event requirements.
- Be visible to organizers and clients during their event / group dates and monitor guest satisfaction.
- Oversee the operation of banquet functions and work closely with various departments to ensure quality service is delivered to our clients at all times.
- Regularly review master account postings to ensure postings are correctly done.
- Review bills with organizers regularly so as to eliminate adjustments needed on final invoices.
- Maintain close communication with concerned Sales Managers during the process.
- Involve concerned Sales Managers during post-event meetings and post-event follow-ups such as sending thank you letters and post-event critique forms together.
- Verify total charges and layout of invoices prepared by the Accounts team and send out to organizers.
- Obtain feedback from clients and follow through with the necessary actions.
- Refer leads and send event profile information to relevant sister hotels, NSO / ISO (if any).
- Maintain the active event profile database and group chart.
- Establish and maintain files of major accounts, assisting the Director of Banquet Sales in maintaining the accounts management system.
- Establish good working relationships with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).
- Actively participate in achieving departmental goals which contribute to marketing budget.
- Closely monitor account revenue and business production.
- Provide feedback on market trends and keep updated with client relationships and overall business goals through close communication with Banquet Sales Managers and the Director of Banquet Sales.
- Assist the Director of Banquet Sales in the forecasting of group room nights and banquet revenue.
- Arrange relationship building visitations when necessary.
- Cross-sell other Hilton hotels.
- Handle inquiries for re-booking of business and new leads when Sales Managers are not available.
- Closely communicate with concerned Sales Managers regarding the progress of negotiation processes.
- Conduct site inspections for potential clients when Banquet Sales Managers / Coordinators are not available.
- Attend regular communication meetings with operations staff to update on event details.
- Ensure effective and close communication within the department and other departments.
- Maintain timely and responsive communication with clients.
- Liaise with the Food & Beverage department in ensuring that the hotel hygiene and food safety control standards are maintained.
- Always ensure that a hospitable service atmosphere is projected at all times in the hospitality business.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
An Events Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- University graduate.
- Minimum 3 years of experience in a similar capacity with international chain hotels.
- Excellent command of written and spoken English and Chinese to meet business needs.
- Good team player and able to manage by example.
- Good communication, interpersonal, presentation and organizational skills.
- Have hotel sales experience and hotel database.
- Able to work under pressure and deal with stressful situations during busy periods.
- Very familiar with local market and good at marketing trend analysis.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Sales_
**Title:** _Events Manager - Hilton Kuala Lumpur_
**Location:** _null_
**Requisition ID:** _HOT0BSRX_
**EOE/AA/Disabled/Veterans**

Hilton Overview:

With 24 world-class brands, in 140 countries and territories comprising more than 8400 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton, the #1 World’s Best Workplace awarded by Great Place to Work & Fortune.

Property Overview:

Hilton Garden Inn Kota Kinabalu Tauran is pre-opening hotel set in Sabah, with 167 room, 2 F&B outlets and meeting spaces, this hotel is located along the beachfront with views of Mount Kinabalu.

Role Description:

The General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• Champion Business Excellence
• Drive the hotel’s financial success and guest satisfaction by exceeding key performance indicators.
• Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
• Stay ahead of market trends and seize new opportunities
• Lead with Vision
• Inspire a culture of excellence by providing strong leadership to all team members.
• Monitor and develop team member performance, particularly the executive team and department heads
• Foster a workplace where every team member thrives and contributes to the property’s collective goals
• Elevate Guest Experience
• Manage operations with a keen eye for detail
• Monitor guest feedback and implement improvements as necessary to exceed guest expectations
• Deliver exceptional service to ensure every guest leaves with a desire to return
• Financial Stewardship
• Develop and manage the hotel’s budget, including revenue forecasting, expense control and capital expenditures
• Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives
• Quality Assurance
• Guarantee the highest standards of hotel upkeep, safety and guest satisfaction
• Conduct regular inspections to ensure compliance with quality and brand standard requirements
• Implement improvement initiatives to enhance overall guest experience and hotel reputation
• Owner Relations
• Build strong rapport with hotel owners through proactive and on-going communication
• Serve as a primary liaison between hotel owners and corporate entities
  
  
  

Role Requirements:

• Prior Hotel General Manager experience, ideally with resort experience
• Success in driving commercial returns and revenue
• Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team
• Outstanding communication and negotiation skills with a customer-first mindset
• Solid grasp of financial management principles and experience in budgeting and forecasting
• Dynamic, innovative and solutions-oriented, with the ability to be adaptable to meet the ever-changing demands of the industry
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hiton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Garden Inn Kota Kinabalu Tauran

Schedule

Full-time

Brand

Hilton Garden Inn

Job

General Manager/Hotel Manager #J-18808-Ljbffr

**Hilton Overview:**
With 24 world-class brands, in 140 countries and territories comprising more than 8400 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton, the #1 World's Best Workplace awarded by Great Place to Work & Fortune.
**Property Overview:**
Hilton Garden Inn Kota Kinabalu Tuaran is pre-opening hotel set in Sabah, with 167 room, 2 F&B outlets and meeting spaces, this hotel is located along the beachfront with views of Mount Kinabalu.
**Role Description:**
The **General Manager** is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
**1. Champion Business Excellence**
+ Drive the hotel's financial success and guest satisfaction by exceeding key performance indicators.
+ Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
+ Stay ahead of market trends and seize new opportunities
**2. Lead with Vision**
+ Inspire a culture of excellence by providing strong leadership to all team members.
+ Monitor and develop team member performance, particularly the executive team and department heads
+ Foster a workplace where every team member thrives and contributes to the property's collective goals
**3. Elevate Guest Experience**
+ Manage operations with a keen eye for detail
+ Monitor guest feedback and implement improvements as necessary to exceed guest expectations
+ Deliver exceptional service to ensure every guest leaves with a desire to return
**4. Financial Stewardship**
+ Develop and manage the hotel's budget, including revenue forecasting, expense control and capital expenditures
+ Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives
**5. Quality Assurance**
+ Guarantee the highest standards of hotel upkeep, safety and guest satisfaction
+ Conduct regular inspections to ensure compliance with quality and brand standard requirements
+ Implement improvement initiatives to enhance overall guest experience and hotel reputation
**6. Owner Relations**
+ Build strong rapport with hotel owners through proactive and on-going communication
+ Serve as a primary liaison between hotel owners and corporate entities
**Role Requirements:**
+ Prior Hotel General Manager experience, ideally with resort experience
+ Success in driving commercial returns and revenue
+ Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team
+ Outstanding communication and negotiation skills with a customer-first mindset
+ Solid grasp of financial management principles and experience in budgeting and forecasting
+ Dynamic, innovative and solutions-oriented, with the ability to be adaptable to meet the ever-changing demands of the industry
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hiton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands.Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _General Manager/Hotel Manager_
**Title:** _General Manager - Hilton Garden Inn Kota Kinabalu Tuaran_
**Location:** _null_
**Requisition ID:** _HOT0BUK4_
**EOE/AA/Disabled/Veterans**

• Manage and grow sales in Food Service, GT, and MT channels.
• Execute sales plans and strategies per channel and customer segment.
• Work closely with distributors and wholesalers to achieve sales goals.

Key Account Management

• Maintain strong relationships with key HORECA and wholesale customers.
• Conduct regular sales visits, business reviews, and negotiations.
• Identify growth opportunities and upsell relevant product ranges.
• Implement trade promotions and marketing activities effectively.
• Ensure product availability, visibility, and placement in the trade.
• Collaborate with marketing and Sales Manager on new product launches and activation.

Reporting & Analysis

• Monitor sales performance and competitor activities.
• Prepare weekly and monthly sales reports.
• Provide market feedback for continuous improvement.

JOB REQUIREMENTS

• Diploma/Degree in Business, Marketing, or related discipline.
• Minimum 4-6 years’ experience in FMCG, HORECA, or food service sector.
• Strong knowledge of General Trade/ Modern Trade/ Food Service channels.
• Experienced in promotion execution, distributor handling, and channel development.
• Good interpersonal, negotiation, and problem-solving skills.
• Independent, proactive, and result oriented.
• Proficient in Excel and PowerPoint.
• Must possess own transport and able to travel frequently.

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