What Jobs are available for Hilton in Malaysia?

A Sales Coordinator will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business.
**What will I be doing?**
As Sales Coordinator, you will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
+ Understand fully the hotel amenities, packages and promotions
+ Generate and develop sales leads and contact potential clients to build business relationships
+ Produce quotations and written confirmation to all clients
+ Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
+ Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
+ Arrange and carry out Hotel show rounds
**What are we looking for?**
A Sales Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Excellent communication skills
+ High level of IT skills, including Excel, PowerPoint, and Word
+ Proactive approach to meeting deadlines and targets
+ Excellent organisational and administration skills
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in a sales role
+ Relevant degree, in a sales or business discipline, from an academic institution
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Sales_
**Title:** _Sales Coordinator (Hilton Kuala Lumpur)_
**Location:** _null_
**Requisition ID:** _HOT0BYLU_
**EOE/AA/Disabled/Veterans**

An Assistant Sales Manager supports the Sales Team through analysis and reporting of results and trends, recommends sales approaches to expand and add business, and develops the skills and culture of the Sales Team Members.
**What will I be doing?**
As Assistant Sales Manager, you will be responsible for working closely with the Sales Team to analyse market trends, report results and develop a Sales Team to execute the selling strategy and achieve business objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Analyse local market trends and develop new business leads
+ Maximise all Revenue opportunities
+ Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
+ Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
+ Negotiate room rates/packages with corporate clients
+ Ensure the Sales Team Members are developed effectively and generate a culture of high quality standards and pro-active selling
+ Develop and implement creative local marketing channels including social media sites
+ Work within current business strategies and recognise potential opportunities
+ Communicate with all departments as required within each hotel
+ Attend Sales events when required
+ Report on a weekly/monthly basis appointments, calls made, and list of business leads
+ Answer customer queries in a timely and suitable manner
**What are we looking for?**
An Assistant Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Excellent organisational and planning skills
+ Flexibility to respond to a range of different work situations
+ Ability to work under pressure and under own initiative
+ Previous experience in sales role with the ability to close a sale
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Knowledge of local market
+ Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
+ Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
+ Business degree, or any relevant qualification, would be advantageous
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Sales_
**Title:** _Assistant Sales Manager (Hilton Kuala Lumpur)_
**Location:** _null_
**Requisition ID:** _HOT0BYLV_
**EOE/AA/Disabled/Veterans**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Accounting Officer - Payable's core responsibilities are audit, processing and timely payment of all hotel payments.
**What will I be doing?**
As the Accounting Officer - Payable, you will be responsible for performing the following tasks to the highest standards:
- Account for and audit all purchase orders, receive records and suppliers' invoices (purchase invoices matching procedure).
- Ensure all invoices have proper supporting documents and authorization before processing payment.
- Prepare vouchers, including cost distributions and account codes for all suppliers' invoices and credit memos.
- Balance suppliers' monthly statements to the hotel's accounts payable record.
- Answer suppliers' and other parties' queries relating to accounts payable.
- Carry out any other reasonable duties and responsibilities as assigned.
**What are we looking for?**
An Accounting Officer - Payable serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- University degree and above.
- 1-2 years of relevant experience.
- Attention to details and good interpersonal skills.
- Proficient in English and Chinese to meet business needs.
- Possess system skills in Check SCM, SUN.
- Proficient in Microsoft Windows, Word, Excel, etc.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Accounting_
**Title:** _Accounting Officer - Payable (Hilton Kuala Lumpur)_
**Location:** _null_
**Requisition ID:** _HOT0BYMI_
**EOE/AA/Disabled/Veterans**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Assistant Events Manager is responsible for the successful handling of groups involving 10 or more guestrooms. This role, under the general guidance and supervision of the Director of Banquet Sales, maximizes business opportunities, ensures effective communication with clients and efficient coordination with departments concerned.
**What will I be doing?**
As the Assistant Events Manager, you will be responsible for performing the following tasks to the highest standards:
- Liaise closely with the Sales team in proposing the best deal when handling leads / inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed events.
- Prepare proposals / contracts for leads / inquiries received from Sales Managers.
- Follow through from negotiation until departure for events assigned.
- Liaise with clients on finalizing details and give professional advice on set-ups and planning of events.
- Practice up-selling at all opportunities to maximize revenue.
- Ensure effective communication with clients and internal departments, disseminating groups related information to other departments e.g. issues on banquet event orders and group resumes as well as chair pre-event meetings.
- Maintain close coordination with respective departments on organizers' requirements and last-minute event requirements.
- Be visible to organizers and clients during their event / group dates and monitor guest satisfaction.
- Oversee the operation of banquet functions and work closely with various departments to ensure quality service is delivered to our clients at all times.
- Regularly review master account postings to ensure postings are correctly done, reviewing bills with organizers regularly so as to eliminate adjustments needed on final invoice.
- Maintain close communication with concerned Sales Managers during the process.
- Work with concerned Sales Managers during post-event meetings and on post-event follow-ups such as sending thank you letters or post-event critique forms.
- Verify total charges and layout of invoices prepared by Accounts and send out to organizers.
- Obtain feedback from clients and follow through with the necessary actions.
- Refer leads and send event profile information to relevant sister hotels or NSO / ISO (if any).
- Maintain the active event profile database and group chart.
- Establish and maintain files of major accounts and assist the Director of Banquet Sales in maintaining the Accounts Management System.
- Establish good working relationships with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).
- Actively participate in achieving departmental goals which contribute to the Marketing budget.
- Closely monitor accounts revenue and business production.
- Provide feed-back on market trends and keep updated with client relationships and overall business goals through close communication with the Banquet Sales Managers and Director of Banquet Sales.
- Maximize up-selling opportunities whenever possible.
- Assist the Director of Banquet Sales in the forecasting of group room nights and banquet revenue.
- Arrange relationship building visitations when necessary.
- Cross-sell other Hilton hotels.
- Handle inquiries for re-booking of business and new leads when Sales Managers are not available.
- Closely communicate with concerned Sales Managers regarding progress on the negotiation process.
- Conduct site inspections for potential clients when Banquet Sales Managers / Coordinators are not available.
- Liaise with the Food & Beverage department in ensuring that the hotel hygiene and food safety control standards are maintained and regular communication meetings on event details are carried out.
- Project a hospitable service atmosphere as a hospitality business functioning seven days a week, twenty-four hours a day.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
An Assistant Events Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- University graduate.
- Minimum 5 years of experience in a similar capacity with international chain hotels.
- Excellent command of written and spoken English and Chinese language to meet business needs.
- Good communication and interpersonal skills.
- Team player and able to manage by example.
- Have hotel sales experiences and hotel database.
- Able to work under pressure and deal with stressful situations during busy periods.
- Good organization and presentation skills.
- Very familiar with local market and good at marketing trend analysis.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Sales_
**Title:** _Assistant Events Manager (Hilton Kuala Lumpur)_
**Location:** _null_
**Requisition ID:** _HOT0BYLW_
**EOE/AA/Disabled/Veterans**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Assistant Director of Sales oversees day to day sales efforts of Senior Sales Managers, Sales Managers, Sales Executives, with specific responsibilities for directing sales, training, and implementing action plans set forth in the marketing plan, under the general guidance and supervision of the Commercial Director and in keeping with the delegation of authority.
**What will I be doing?**
As the Assistant Director of Sales, you will be responsible for performing the following tasks to the highest standards:
- Responsible for the promotion and sales of all products of the hotel, including but not limited to banquets, rooms, catering, etc.
- Lead the team to achieve sales targets and related tasks set by the hotel.
- Develop sales plans and ensure that all team members maintain and develop customers in the region or industry they are responsible for according to the plan, understanding customer needs through telephone sales, face-to-face visits and other forms, achieving sales.
- Summarize and manage the hotel sales process, conducting regular sales evaluations to ensure each salesperson achieves the sales target.
- Monitor the output value of sales and adjust sales actions according to market changes.
- Organize travel schedules and manage travel expenses to optimize sales force.
- Build relationships with convention companies, conference service companies, travel agents and Hilton regional sales offices.
- Make every employee in the Sales department aware of his / her responsibilities, goals and achievements, and evaluate employees twice a year.
- Personally manage and maintain key accounts.
- Set personal sales goals and select key customers.
- Work with Sales, Marketing Communications and Revenue Management to adjust team bookings to achieve maximum productivity within the hotel.
- Ensure that the Sales team effectively complete quotations, send contracts to customers and follow-up promptly, inviting customers to visit the hotel.
- Ensure that the department sends the teamwork order in a timely manner and the banquet work order is received by the relevant departments.
- Proactively collect market and industry information to share with other members of the Sales team, capturing business opportunities and ultimately converting to business confirmations.
- Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference promotion information, and feedback promptly to the Director of Business Development.
- Welcome key customers, team leaders and VIPs to the hotel when they arrive.
- Organize regular meetings to ensure effective communication between the Sales team and the hotel Operations team, assisting the Banquet Sales department or Operations department in following-up on events during the banquet or meeting.
- Maximize sales at all times and effectively forecast team and banquet revenue.
- Responsible for the budget formulation of relevant departments, actively participate in the formulation of forecasts and market plans.
- Provide regular training to employees to ensure that the team is familiar with hotel products and processes, able to efficiently explore customer needs and provide professional customized services.
- Regularly analyze customer output and source market structure, anticipate market trends and design products and channels in advance to seize business opportunities.
- Lead the Sales team to achieve departmental goals.
- Chair department meetings.
- The department reserves the right to change or supplement the job description if necessary.
- Perform any other reasonable duties assigned.
**What are we looking for?**
A Assistant Director of Sales serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Hospitality: Volunteer to provide unparalleled hospitality.
- Integrity: Do what you should do all the time.
- Leadership: Strive to be a leader in both your industry and your community.
- Teamwork: Actively promote teamwork spirit in all work.
- Ownership: take responsibility for your actions and make decisions.
- Now: Operate with urgency and discipline.
- Junior College degree.
- Good English and Chinese reading and writing skills to meet business needs.
- Abe to work under strong pressure.
- Understand local customers and have strong market analysis ability.
- Have certain customer resources.
- Able to set overall business objectives and action plans best suited to the hotel.
- Able to formulate and implement operating budgets and business plans.
- Able to effectively market and position the brand at desired levels.
- Knowledgeable of political, economic and social issues, and market trends.
- Good communication skills, knowledge and ability to deal with crisis.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Sales_
**Title:** _Assistant Director of Sales - Hilton Kuala Lumpur_
**Location:** _null_
**Requisition ID:** _HOT0BOQP_
**EOE/AA/Disabled/Veterans**

**Exceptional Hospitality Starts With You**
As a Commercial Manager, you will oversee revenue-generating strategies across multiple departments, including sales, marketing, and revenue management, to achieve the hotel's financial goals. Your role involves market analysis, strategic planning, and fostering collaboration among teams to optimize performance and drive growth.
Your expertise will play a pivotal role in positioning the hotel as a market leader while ensuring an exceptional guest experience.
**Here's what you'll do during a typical day:**
**Strategic Planning & Execution:**
·Develop and implement commercial strategies that align with the hotel's goals and objectives.
·Collaborate with department heads to set and achieve revenue and profitability targets.
**Revenue Optimization:**
·Oversee revenue management strategies, ensuring optimal pricing and inventory management across all distribution channels.
·Analyze market trends, booking patterns, and competitor performance to identify opportunities for growth.
**Sales & Marketing Leadership:**
·Lead the sales and marketing teams to develop and execute campaigns that drive bookings and brand awareness.
·Identify and pursue new business opportunities, fostering relationships with corporate clients, travel agents, and event organizers.
**Market Analysis:**
·Conduct comprehensive market research to understand demand drivers, guest preferences, and industry trends.
·Use data-driven insights to refine commercial strategies and maintain a competitive edge.
**Team Collaboration & Leadership:**
·Build and lead a high-performing team, providing coaching, development opportunities, and performance feedback.
·Foster a culture of collaboration and innovation among sales, marketing, and revenue teams.
**Guest & Client Relationships:**
·Maintain strong relationships with key clients and stakeholders, ensuring their needs are met and expectations exceeded.
·Actively participate in industry events and networking opportunities to promote the hotel.
**Financial Management:**
·Oversee budget preparation and cost control for sales, marketing, and revenue departments.
·Monitor key performance metrics, providing regular reports to senior management and identifying areas for improvement.
**Compliance & Standards:**
·Ensure all commercial activities comply with brand standards, local regulations, and industry best practices.
·Maintain up-to-date knowledge of market conditions, regulations, and emerging technologies.
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**In addition, this role requires the following minimum qualifications:**
-Proven experience in commercial or revenue management roles, with at least 5-7 years of experience, preferably in the hospitality industry.
-Strong analytical skills with the ability to interpret complex data and make strategic decisions.
-Excellent communication, negotiation, and interpersonal skills.
-Demonstrated success in leading cross-functional teams and driving performance.
-Proficiency in revenue management systems, CRM tools, and Microsoft Office applications.
-Ability to adapt to a fast-paced and competitive environment.
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our team members' well-being, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
·Team Spirit: Join a supportive and friendly team that feels like family.
·Career Growth: Opportunities for professional development and career advancement.
·Great Perks: Competitive salary, benefits, and more.
·Dynamic Environment: Enjoy a vibrant and engaging workplace where every day is different.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the _World's Best Workplaces_ list by _Great Place to Work_ and _Fortune_ . With 24 world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore ourCareers Blog ( see why we're more than a great place to stay-we're a great place to work.
**Job:** _Sales and Marketing_
**Title:** _Commercial Manager - Hilton Garden Inn Kota Kinabalu Tuaran_
**Location:** _null_
**Requisition ID:** _HOT0BVUH_
**EOE/AA/Disabled/Veterans**

**Exceptional Hospitality Starts With You**
As a Finance Manager, you will take a leadership role in managing the hotel's financial processes, including budgeting, forecasting, reporting, and compliance. You will collaborate with senior management to provide insights and recommendations that enhance financial performance and support strategic decision-making.
In this role, you will oversee the finance team, ensuring the accuracy of financial data and adherence to company policies and local regulations. Your expertise will help optimize financial processes, maintain cost control, and drive revenue growth for the hotel.
**Here's what you'll do during a typical day:**
**Financial Strategy & Management:**
·Develops and implements financial strategies to achieve the hotel's business objectives.
·Monitors financial performance, providing analysis and recommendations to improve profitability.
**Budgeting & Forecasting:**
·Prepares and manages annual budgets and periodic forecasts, ensuring alignment with hotel goals.
·Tracks budget performance, identifies variances, and implements corrective actions.
**Financial Reporting & Analysis:**
·Oversees the preparation of financial statements, including income statements, balance sheets, and cash flow reports.
·Analyzes financial data to identify trends, risks, and opportunities, presenting findings to senior management.
**Compliance & Risk Management:**
·Ensures compliance with local financial regulations, company policies, and industry standards.
·Identifies financial risks and develops strategies to mitigate them.
**Team Leadership & Development:**
·Leads and mentors the finance team, providing training and support to enhance their skills and performance.
·Reviews work prepared by team members, ensuring accuracy and compliance with policies.
**Cost Control & Operational Efficiency:**
·Implements cost control measures to optimize expenditures while maintaining quality standards.
·Collaborates with operational teams to identify and implement process improvements.
**Audit Support & Coordination:**
·Manages internal and external audits, ensuring timely and accurate provision of documentation.
·Addresses audit findings and ensures implementation of recommended improvements.
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**In addition, this role requires the following minimum qualifications:**
-Bachelor's degree in Accounting, Finance, or a related field; CPA, CMA, or equivalent certification preferred.
-Minimum of 5 years of experience in financial management, preferably within the hospitality industry.
-Strong knowledge of financial reporting standards, budgeting, and forecasting.
-Proficiency in financial software, ERP systems, and advanced Excel skills.
-Exceptional analytical and problem-solving abilities.
-Proven leadership and team management skills with the ability to motivate and develop staff.
-Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
-Strong organizational and time-management skills, with the ability to handle multiple priorities.
-Ability to work in a fast-paced environment and meet strict deadlines.
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our team members' well-being, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
·Team Spirit: Join a supportive and friendly team that feels like family.
·Career Growth: Opportunities for professional development and career advancement.
·Great Perks: Competitive salary, benefits, and more.
·Dynamic Environment: Enjoy a vibrant and engaging workplace where every day is different.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the _World's Best Workplaces_ list by _Great Place to Work_ and _Fortune_ . With 24 world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore ourCareers Blog ( see why we're more than a great place to stay-we're a great place to work.
**Job:** _Finance_
**Title:** _Finance Manager - Hilton Garden Inn Kota Kinabalu Tuaran_
**Location:** _null_
**Requisition ID:** _HOT0BVUT_
**EOE/AA/Disabled/Veterans**

**Exceptional Hospitality Starts With You**
As the Operations Manager, you will oversee all operational departments, ensuring the hotel operates efficiently while maintaining the highest guest service standards. You will manage day-to-day operations, including front office, housekeeping, food and beverage, and other key departments. Your role will drive operational performance, optimize resources, and consistently meet guest satisfaction and financial objectives.
In this role, you will work closely with the General Manager, department heads, and the executive team to develop and implement strategies that enhance service delivery and operational efficiency. Your leadership and expertise will ensure all hotel functions work seamlessly to create a positive experience for guests and employees.
**Here's what you'll do during a typical day:**
**Leadership & Strategic Direction:**
·Provides strategic leadership to all operational departments, including Guest Service Department, Guest Service Support Department, food and beverage, Kitchen and Property, ensuring that all areas operate efficiently and align with the hotel's goals.
·Collaborates with the General Manager to develop and execute operational strategies that drive performance and enhance guest satisfaction.
**Operational Oversight & Efficiency:**
·Oversees day-to-day hotel operations, ensuring that all departments work harmoniously to deliver an exceptional guest experience.
·Implements best practices and process improvements to optimize resources, reduce costs, and increase operational efficiency.
**Guest Satisfaction & Service Excellence:**
·Ensures that all guest interactions meet or exceed the hotel's service standards, addressing any guest concerns or complaints quickly and professionally.
·Monitors guest feedback and works with department heads to implement strategies that continuously improve service quality and guest satisfaction.
**Financial Management & Budgeting:**
·Manages departmental budgets, working closely with the finance team to control costs, maximize revenue, and meet financial targets.
·Analyzes operational financial reports, identifying opportunities to improve profitability while maintaining service quality.
**Team Development & Talent Management:**
·Leads, motivates, and develops department heads and their teams, ensuring a positive work environment that encourages high performance and employee engagement.
·Provides ongoing training and development opportunities for staff, fostering a culture of continuous improvement and professional growth.
**Cross-Departmental Collaboration:**
·Work closely with all department heads to ensure seamless communication and coordination, facilitating smooth operations.
·Partners with sales, marketing, and revenue management teams to align operational strategies with business objectives, including occupancy optimization and guest experience enhancement.
**Compliance & Risk Management:**
·Ensures that all operational departments comply with health, safety, and regulatory standards, conducting regular audits and implementing corrective actions as necessary.
·Manages risk by following all hotel policies and procedures, including emergency response protocols and security measures.
**Reporting & Performance Tracking:**
·Prepares regular reports on operational performance, guest satisfaction, and financial metrics, presenting insights and recommendations to senior leadership.
·Tracks and analyzes key performance indicators (KPIs) to assess operational efficiency and make data-driven decisions.
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**In addition, this role requires the following minimum qualifications:**
-Proven experience in a senior operations management role within a hotel or hospitality environment at least 2 years.
-Strong leadership and team management skills, with the ability to drive performance and inspire high levels of employee engagement.
-Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
-In-depth knowledge of hotel operations, including front office, housekeeping, food and beverage, Kitchen and Property.
-Strong financial acumen, with experience in budgeting, forecasting, and cost control.
-Proficiency in hotel property management systems (PMS) and other relevant operational software.
-Proficiency in English; additional languages are a plus.
-Ability to work flexible hours, including nights, weekends, and holidays.
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our team members' well-being, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
·Team Spirit: Join a supportive and friendly team that feels like family.
·Career Growth: Opportunities for professional development and career advancement.
·Great Perks: Competitive salary, benefits, and more.
·Dynamic Environment: Enjoy a vibrant and engaging workplace where every day is different.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
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Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
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**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Operations Manager - Hilton Garden Inn Kota Kinabalu Tuaran_
**Location:** _null_
**Requisition ID:** _HOT0BVUB_
**EOE/AA/Disabled/Veterans**

**Hilton Overview:**
With 24 world-class brands, in 140 countries and territories comprising more than 8400 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton, the #1 World's Best Workplace awarded by Great Place to Work & Fortune.
**Property Overview:**
Hilton Garden Inn Kota Kinabalu Tuaran is pre-opening hotel set in Sabah, with 167 room, 2 F&B outlets and meeting spaces, this hotel is located along the beachfront with views of Mount Kinabalu.
**Role Description:**
The **General Manager** is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
**1. Champion Business Excellence**
+ Drive the hotel's financial success and guest satisfaction by exceeding key performance indicators.
+ Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
+ Stay ahead of market trends and seize new opportunities
**2. Lead with Vision**
+ Inspire a culture of excellence by providing strong leadership to all team members.
+ Monitor and develop team member performance, particularly the executive team and department heads
+ Foster a workplace where every team member thrives and contributes to the property's collective goals
**3. Elevate Guest Experience**
+ Manage operations with a keen eye for detail
+ Monitor guest feedback and implement improvements as necessary to exceed guest expectations
+ Deliver exceptional service to ensure every guest leaves with a desire to return
**4. Financial Stewardship**
+ Develop and manage the hotel's budget, including revenue forecasting, expense control and capital expenditures
+ Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives
**5. Quality Assurance**
+ Guarantee the highest standards of hotel upkeep, safety and guest satisfaction
+ Conduct regular inspections to ensure compliance with quality and brand standard requirements
+ Implement improvement initiatives to enhance overall guest experience and hotel reputation
**6. Owner Relations**
+ Build strong rapport with hotel owners through proactive and on-going communication
+ Serve as a primary liaison between hotel owners and corporate entities
**Role Requirements:**
+ Prior Hotel General Manager experience, ideally with resort experience
+ Success in driving commercial returns and revenue
+ Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team
+ Outstanding communication and negotiation skills with a customer-first mindset
+ Solid grasp of financial management principles and experience in budgeting and forecasting
+ Dynamic, innovative and solutions-oriented, with the ability to be adaptable to meet the ever-changing demands of the industry
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hiton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands.Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _General Manager/Hotel Manager_
**Title:** _General Manager - Hilton Garden Inn Kota Kinabalu Tuaran_
**Location:** _null_
**Requisition ID:** _HOT0BUK4_
**EOE/AA/Disabled/Veterans**