329 Helpdesk Management jobs in Malaysia
Senior Executive, Incident Management
Posted today
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Join to apply for the Senior Executive, Incident Management role at Alliance Bank Malaysia Berhad
Join to apply for the Senior Executive, Incident Management role at Alliance Bank Malaysia Berhad
Job Purpose
To drive and execute digital transformation projects across both business and retail segments, with the objective to improve business profitability, efficiency and customer satisfaction. The role focuses on project management using Agile Scrum / Lean practices, which includes the analytics, planning, and deployment of Digital Banking, Digital Transformation and/or Embedded Banking initiatives; driving the digitalization of banking products and services via mobile / the Internet.
Job Purpose
To drive and execute digital transformation projects across both business and retail segments, with the objective to improve business profitability, efficiency and customer satisfaction. The role focuses on project management using Agile Scrum / Lean practices, which includes the analytics, planning, and deployment of Digital Banking, Digital Transformation and/or Embedded Banking initiatives; driving the digitalization of banking products and services via mobile / the Internet.
Key Responsibilities
- Manages cross-discipline project governance to ensure collaboration at strategic to working level to achieve transformation project goals
- Manages digital portfolios, which covers multiple digital channels, products, and services.
- Manages team member to drive projects deliveries, including liaising with stakeholders, IT, vendors and/or external parties.
- Adopts and propagates Agile / Lean practices in delivering modular functionality quickly and efficiently
- Craft portfolio strategy for channel development and innovation in alignment with Bank’s objective.
- Drive end-to-end digital innovation projects deliveries, which includes overseeing the development progress to ensure that its costs and timelines are managed.
- Participate in business user requirement workshops to takeover as project scope for end to end digitization & operation exception handling.
- User experience centred design approach to validate and deliver against intended users / audience needs.
- Liaises with business users, stakeholders and/or external parties to define requirements for each product or service being developed.
- Work with IT application support, vendors, and technology partners to resolve technical issues and rollout services
- Develop, test, train, cutover and support implementation and “operationalize” the service rollout.
- Deliver services accordance to the SLA for both internal and external customer.
- Seniority level Director
- Employment type Full-time
- Job function Business Development and Sales
- Industries Banking
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Sign in to set job alerts for “Senior Executive” roles.Kota Damansara, Selangor, Malaysia 6 days ago
Senior Executive, People & Organization - Retail Senior Executive, Performance Management Senior Manager, Transformation Management OfficeFederal Territory of Kuala Lumpur, Malaysia 2 months ago
Regional Senior Executive, Recruitment (1 year contract)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago
Senior Executive (Property Sales & Marketing)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Federal Territory of Kuala Lumpur, Malaysia 5 days ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago
Senior/Executive, Human Resource Business Partner Senior Executive/Manager, Relationship Management, Shah Alam Enterprise CentreKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago
Senior Executive, Recruitment & HR ServicesKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago
Kota Damansara, Selangor, Malaysia 3 weeks ago
Senior Accounting Executive - Accounts Payable, FinanceKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 hours ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR3,500.00 5 days ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago
Senior Executive, Group ERP (SUN) SupportKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Sen Exec,Sst and Gst Compliance&AdvisoryKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago
Senior Management Executive, SustainabilityWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrGlobal Incident Management Lead Specialist
Posted 17 days ago
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Join to apply for the Global Incident Management Lead Specialist role at Allianz Malaysia
Global Incident Management Lead SpecialistJoin to apply for the Global Incident Management Lead Specialist role at Allianz Malaysia
The Global Incident Management Lead Specialist role is to support Allianz Malaysia businesses to ensure that we have a leading approach to Global Incident Management. The Global Incident Management Lead Specialist will be required to ensure the implementation of permanent fixes, undergo root cause analysis, and provide robust, long term and cost-effective preventative actions.
Job Responsibilities:
- To support and deliver respective ITIL processes to support business objectives and meet incident service level agreement as per Global Incident Management framework.
- To support the delivery of incident management activities with coverage across critical business hours and 24 x 7 standby support for specific area of responsibility
- Control gathering of process metrics and documentation for incident escalation and support
- Acting as the interface between users and incident handling team by conducting, investigating, escalating, and resolving incidents and supporting incident management and problem management
- Develop and maintain Global Incident Management and Emergency Response Organization (ERO)’s documentation i.e., ERO plans, checklists, contact lists, etc, and ensure availability and updates of all the documents within the area of responsibility
- Assist and supports the Head of Emergency Response Organization in incident handling and escalation during emergency cases.
- Demonstrate an understanding of Health & Safety, Risk Assessment, Incidents, Business Continuity and Crisis Management, and how to manage such events
- During an emergency, assists the Head of Emergency Response Organization to evaluate the situation, identify and request resources, develop courses of actions, recommending solutions for decision making and maintain close interaction with incident handling team.
External Fraud
- Develop and implement external fraud framework and controls.
- Investigate, conduct interview, background check, collaborate with other business functions, complaint unit and compliance team
- Coordinate external fraud awareness and training program.
- Provide update status update to management team.
Key Requirements:
- Bachelor’s Degree in Business Administration, Information Technology, or related disciplines
- ITIL Service Management Foundation certification is preferred.
- Knowledge in IT Security COBIT Framework, and CSIRT/CERT processes is an added advantage.
- At least 5 years of relevant working experiences in I.T. industry on Incident, Change and Problem Management would be an added advantage
- Self-motivated and achievement orientated, with the confidence and ability to influence others.
- Excellent interpersonal skills and an ability to work with all stakeholders.
- Excellent analytical skills with attention to detail and accuracy without losing the broader view.
- Excellent communication (verbal and written) and presentation skills.
- Good organisation and task planning skills with a systematic, thorough, and logical approach to task completion.
- Ability to prioritise work effectively to manage stakeholder expectations. Able to work under pressure and achieve deadlines, both alone and with team.
- A willingness to make decisions and be accountable.
- Be able to demonstrate a flexible and innovative way of working.
- Willingness to learn and develop through self-driven Personal Development Plan
- Familiar with the use of ChatGPT to simplify work processes
Disclaimer Thank you for your interest in joining our team. Due to the high volume of applications we receive, we are unable to provide individual feedback to every applicant. If you do not hear from us within 14 days of submitting your application, please assume that you have not been selected for this position.
Important: All updates regarding your application status will be communicated via email. Please ensure you frequently check your email for updates and further instructions.
Note: Allianz will not accept any forward unsolicited resumes from any source to our employees email other than directly from a candidate. We will not be responsible for any fees and charges impose.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.
Seniority level- Seniority level Associate
- Employment type Full-time
- Job function Other
- Industries Insurance
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Sign in to set job alerts for “Incident Management Specialist” roles. Global Incident Management Lead SpecialistKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Digital Trainee - Business Analyst (Product Information System)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago
Country Heights Damansara, Federal Territory of Kuala Lumpur, Malaysia 1 month ago
Chatbot Business Analyst - Operations, MY MarketplaceKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Business Analyst, Digital & Innovation (MY & Regional), Technology, Cards, Group CFSWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Chatbot Business Analyst (CS), Scommerce (Bukit Raja, Klang)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Application Support Specialist (HR Analyst I)Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago
Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Petaling Jaya, Selangor, Malaysia 1 month ago
Business Analyst (Intraday Liquidity Management System)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
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Business Analyst - Insurance Core SystemKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
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Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago
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#J-18808-LjbffrTechnical Support
Posted 10 days ago
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Job Description
ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join or sign in to find your next jobJoin to apply for the Technical Support role at ELSA ENERGY
ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
2 days ago Be among the first 25 applicants
Join to apply for the Technical Support role at ELSA ENERGY
Industry : Oil & Gas
Location : Onshore / Offshore (as required)
- Provide expert technical support and advice on subsea inspection and intervention requirements.
- Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives.
- Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards.
- Recommend and implement appropriate intervention measures based on inspection findings.
- Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services.
- Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows.
- Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.
Industry : Oil & Gas
Location : Onshore / Offshore (as required)
Key Responsibilities:
- Provide expert technical support and advice on subsea inspection and intervention requirements.
- Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives.
- Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards.
- Recommend and implement appropriate intervention measures based on inspection findings.
- Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services.
- Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows.
- Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.
- Bachelors degree in Engineering (Mechanical, Marine, Subsea, or related discipline) or equivalent technical qualification.
- Knowledge of subsea systems, inspection methods (ROV, diver, NDT), and intervention techniques.
- Experience with Subsea Inspection Management Systems or equivalent asset integrity software.
- Seniority level Not Applicable
- Employment type Full-time
- Job function Information Technology
- Industries Oil and Gas
Referrals increase your chances of interviewing at ELSA ENERGY by 2x
Sign in to set job alerts for “Technical Support Specialist” roles.Petaling Jaya, Selangor, Malaysia 5 days ago
Federal Territory of Kuala Lumpur, Malaysia 1 year ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago
IT Technical Support Specialist (BAU) - IT DepartmentKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR4,500.00-MYR9,500.00 3 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago
Petaling Jaya, Selangor, Malaysia 2 days ago
Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Technical Application Specialist (ERP Support)Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago
Technical Application Specialist (ERP Support)Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Internship For Technical Support SpecialistKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR500.00-MYR650.00 3 weeks ago
Support Associate (Hybrid Work Schedule)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
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Fresh ITGraduates - Service Desk Analyst ( Immediate Joiners)Federal Territory of Kuala Lumpur, Malaysia 1 week ago
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
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#J-18808-LjbffrTechnical Support
Posted 11 days ago
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Job Description
What We Do
Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide.
Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners.
Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024).
For more on how Coda helps publishers grow faster and smarter, visit coda.co .
Responsibilities- Provide high-quality technical support for Coda's platform to users, in-house developers, and global partners across various communication channels.
- Monitor platform health and service availability using internal tools and dashboards; proactively identify and respond to anomalies, outages, and performance issues.
- Assess, triage, and manage technical and functional inquiries from global stakeholders, ensuring clear communication and prompt resolution.
- Manage and prioritize multiple support cases concurrently, maintaining efficiency, accuracy, and SLA adherence.
- Assist internal and external stakeholders in QA testing to validate functionality and ensure system reliability and performance.
- Identify, investigate, and document incidents; escalate critical issues to the appropriate engineering or operations teams when needed.
- Take ownership of incident response processes, including detection, impact analysis, stakeholder communication, coordination of response teams, and post-incident reviews.
- Contribute to continuously improving monitoring, alerting, and incident management processes to enhance system resilience and operational efficiency.
- Minimum of 4 years of technical support experience, preferably within the payments, e-commerce, fintech, or gaming sectors.
- Diploma or degree in Computer Science, Information Technology, or related certifications.
- Excellent written and verbal communication skills in English; proficiency in Chinese is a plus, but not mandatory.
- Flexibility, adaptability to changes, and an intense urgency in addressing critical issues.
- Exceptional attention to detail, along with effective problem-solving and time-management skills.
- Basic understanding of programming languages and software development processes.
- Willingness to work in shifts, including evenings, overnight hours, weekends, and public holidays as needed.
- Familiarity with monitoring tools and ITSM platforms for incident tracking and resolution.
Working at Coda
With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.
If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!
Our Perks*
Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!
Customized Benefits : Tailor your benefits with our flexible plan.
Growth Opportunities : Unlock your potential through clear progression paths.
Skill Development : Access training resources to fuel your personal and professional growth.
Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.
Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.
*Benefits are reviewed and updated on a yearly basis
We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.
Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!
#J-18808-LjbffrTechnical Support
Posted today
Job Viewed
Job Description
coda.co
. Responsibilities
Provide high-quality technical support for
Coda's platform
to users, in-house developers, and global partners across various communication channels. Monitor platform health and service availability using internal tools and dashboards; proactively identify and respond to anomalies, outages, and performance issues. Assess, triage, and manage technical and functional inquiries from global stakeholders, ensuring clear communication and prompt resolution. Manage and prioritize multiple support cases concurrently, maintaining efficiency, accuracy, and SLA adherence. Assist internal and external stakeholders in
QA testing
to validate functionality and ensure system reliability and performance. Identify, investigate, and document incidents; escalate critical issues to the appropriate engineering or operations teams when needed. Take ownership of incident response processes, including detection, impact analysis, stakeholder communication, coordination of response teams, and post-incident reviews. Contribute to continuously improving monitoring, alerting, and incident management processes to enhance system resilience and operational efficiency. Requirements
Minimum of 4 years of technical support experience, preferably within the payments, e-commerce, fintech, or gaming sectors. Diploma or degree in Computer Science, Information Technology, or related certifications. Excellent written and verbal communication skills in English; proficiency in Chinese is a plus, but not mandatory. Flexibility, adaptability to changes, and an intense urgency in addressing critical issues. Exceptional attention to detail, along with effective problem-solving and time-management skills. Basic understanding of programming languages and software development processes. Willingness to work in shifts, including evenings, overnight hours, weekends, and public holidays as needed. Familiarity with monitoring tools and ITSM platforms for incident tracking and resolution. Working at Coda With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact. If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you! Our Perks* Wellness Boost:
Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter! Customized Benefits : Tailor your benefits with our flexible plan. Growth Opportunities : Unlock your potential through clear progression paths. Skill Development : Access training resources to fuel your personal and professional growth. Volunteer Time Off:
Enjoy paid time off to make a difference in the world through volunteering. Family Support:
Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs. *Benefits are reviewed and updated on a yearly basis We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued. Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!
#J-18808-Ljbffr
Technical Support
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Job Description
Join to apply for the
Technical Support
role at
ELSA ENERGY ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Be among the first 25 applicants Join to apply for the
Technical Support
role at
ELSA ENERGY Industry : Oil & Gas
Location : Onshore / Offshore (as required)
Provide expert technical support and advice on subsea inspection and intervention requirements. Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives. Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards. Recommend and implement appropriate intervention measures based on inspection findings. Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services. Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows. Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.
Position : Technical Support
Industry : Oil & Gas
Location : Onshore / Offshore (as required)
Key Responsibilities:
Provide expert technical support and advice on subsea inspection and intervention requirements. Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives. Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards. Recommend and implement appropriate intervention measures based on inspection findings. Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services. Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows. Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.
Requirement(s):
Bachelors degree in Engineering (Mechanical, Marine, Subsea, or related discipline) or equivalent technical qualification. Knowledge of subsea systems, inspection methods (ROV, diver, NDT), and intervention techniques. Experience with Subsea Inspection Management Systems or equivalent asset integrity software.
Note: Only those applicants who meet the above criteria will be contacted as part of shortlisting process
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Information Technology Industries Oil and Gas Referrals increase your chances of interviewing at ELSA ENERGY by 2x Sign in to set job alerts for “Technical Support Specialist” roles.
Petaling Jaya, Selangor, Malaysia 5 days ago Federal Territory of Kuala Lumpur, Malaysia 1 year ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago IT Technical Support Specialist (BAU) - IT Department
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR4,500.00-MYR9,500.00 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Petaling Jaya, Selangor, Malaysia 2 days ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Technical Application Specialist (ERP Support)
Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Technical Application Specialist (ERP Support)
Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Internship For Technical Support Specialist
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR500.00-MYR650.00 3 weeks ago Support Associate (Hybrid Work Schedule)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Fresh ITGraduates - Service Desk Analyst ( Immediate Joiners)
Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Technical Support Specialist
Posted today
Job Viewed
Job Description
HTS is a leading provider of modern IT and network solutions for enterprise markets through a comprehensive range of managed IT support services to a global clientele. We are recognized for delivering end-to-end IT solutions that address the business and technology needs of our clients. Our professional consulting, data solutions, and maintenance services help clients adapt to changing technology demands. With extensive operational experience, we meet and exceed client expectations, enabling them to maximize their business potential.
Role Description
This is a contract role for a Technical Support Specialist located on-site in Malaysia. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, and ensuring customer satisfaction. Day-to-day tasks include analyzing technical problems, offering solutions, maintaining hardware and software, and supporting end-users with various IT-related needs.
Qualifications
- Technical Support and Troubleshooting skills
- Strong Analytical Skills
- Customer Support and Customer Satisfaction skills
- Excellent communication capabilities
- Ability to work independently and on-site
- Experience with Windows and Office deployment services is a plus
- Relevant certifications or a degree in IT-related fields
- Seniority level Entry level
- Employment type Contract
- Job function Information Technology
- Industries IT Services and IT Consulting
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Get notified about new Technical Support Specialist jobs in Kuching, Sarawak, Malaysia .
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Technical Support Engineer
Posted 1 day ago
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Join to apply for the Technical Support Engineer role at The Access Group
Join to apply for the Technical Support Engineer role at The Access Group
Direct message the job poster from The Access Group
Lead Talent Acquisition Partner at The Access GroupJoin the Access Family and see how we make software ideas become a reality!
Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow.
We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.
What are we all about?
At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.
About you:
You are excited about working for a best in class, fast growing Software house and solve business-critical problems for our customers.
You have strong analytical and problem-solving skills and are a creative thinker.
You are passionate about software and its potential to move organizations forward through innovation. You also have the desire to help your customers by giving them a best-in-class service.
Day-to-day, you will:
• Resolve cases escalated from Level 1
• Provide technical expertise and guidance to Level 1 agents
• Maintain our case management system to a high level of accuracy, ensuring all queries are recorded, solved, or escalated, as appropriate.
• Lead root cause analysis for recurring issues and implement solutions
• Take initiative and support continuous improvement of our customers experience by proactively identifying case trends, researching potential challenges, and creating solutions.
• Support digital deflection initiatives by guiding customers to self-service options
• Ensure no cases remain unresolved beyond company SLA guidelines
• Participate in knowledge sharing and continuous improvement initiatives
• Ensure that the quality of the support meets The Access Customer Service standards by delivering against and exceeding your objectives.
Your skills and experiences might also include:
• The ability to develop a broad knowledge of our software.
• An ability to grasp technical concepts and new product functionality quickly.
• Excellent written and verbal communication skills in English
• Hospitality or customer service experience
• Ability to work rotating shifts including nights, weekends, and holidays for 24/7 coverage
• The ability to act as a role model for best practice and actively promote a positive working environment. You deliver value to the business, effectively, efficiently and to a high standard.
• Effective communication skills. You are a confident, clear, and warm communicator with a flexible and constructive approach to customers and to the team alike.
• You work at pace, are goal orientated and have a strong delivery focus.
• You remain calm and professional when handling challenging queries.
• Have Enthusiasm in busy periods and ability to work in a team.
What does Access offer you?
We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you are with us), and a matched pension scheme you will also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you will also have a charity day you can take to support something that matters to you.
At Access we are all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we would still love to hear from you. You might just be who we are looking for.
We love the fact that we are all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it is just more fun!
What is holding you back? Come and be part of our Amazing Access Family!
Love Work. Love Life. Be You.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at The Access Group by 2x
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#J-18808-LjbffrTechnical Support Engineer
Posted 3 days ago
Job Viewed
Job Description
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Direct message the job poster from TICA Group
HRBP @ TICA Group | Geography Information SystemsResponsibilities
- Provide technical supports and product selection/solutions (mainly AHU) according to customer’s daily inquiries.
- Prepare quotation and cost analysis as well as negotiating and closing project sales.
- Generate project lists and forecast and preparation of periodical reports.
- Release project order to production planner and factory representative for manufacturing process
- Conduct product introduction, technical training/discussions to customers.
- Collect market information and customers feedback for product development and continuous service improvement
- Ad-hoc assignment from supervisor from time to time
Qualifications
- Candidate must possess at least Professional certificates / Diploma / Advanced / Higher / Degree in Engineering studies / HVAC studies.
- Candidate with minimum two to three (2-3) years of HVAC working environment.
- Familiar with technical key point and solutions for air handling unit is an advantage
- Must possess good communication and personal skills, team work, and problem-solving skills
- Ability to work under pressure, multi-tasking effectively and manage priorities in fast paced environment
- Multi-lingual skills in speaking or writing in Bahasa, Chinese, and English
- Computer proficiency: Microsoft Office, Microsoft Outlook, AutoCAD
- Moderate travelling is required
- Seniority level Associate
- Employment type Full-time
- Job function Training
- Industries HVAC and Refrigeration Equipment Manufacturing
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#J-18808-LjbffrProduct Technical Support
Posted 6 days ago
Job Viewed
Job Description
- Provide AED-related services and equipment dispatch to clients, including delivering AEDs and accessories, conducting AED briefings, maintenance, and installation.
- Follow up with existing clients to achieve KPI targets for cold calling; leads will be provided.
- Meet KPI targets for AED accessory replacements, maintenance, and upselling of products and services.
- Handle all AED service-related matters, ensuring high work quality standards.
- Generate revenue and meet sales targets as per company expectations.
- Provide accurate and complete information to client queries.
- Handle customer complaints with appropriate solutions, follow up to ensure resolution.
- Maintain good collection of payments from clients.
- Keep records of customer interactions and update the company database and official communication groups.
- Follow communication procedures, guidelines, and policies.
- Ensure all work is completed according to set timelines, maintaining high work quality.
- Diploma or higher in any field; Bachelor's or Postgraduate degree preferred.
- At least 1 year of experience in sales or related fields.
- Excellent presentation, communication, and interpersonal skills.
- Proficiency in English and Bahasa Malaysia; Mandarin is an advantage but not compulsory.
- Computer literacy, especially in MS Office.
- Willing to travel; own transport and valid driving license required.
- Experienced in corporate sales or installation of furniture/equipment.
- Possess good interpersonal and communication skills.
- Well-presented and professional appearance.
- Competitive salary plus sales commission.
- Employee benefits including EPF, PERKESO, medical, and insurance.
- Performance-based bonuses twice a year.
- Company trips, outings, events, and CSR programs monthly.
- Awards for attendance, performance, and sales achievements.
- Training for soft skills and sales development.
- Car and gadget allowances, profit sharing for higher positions.
- Flexible working arrangements (terms & conditions apply).
- Monday to Friday work week.
- Opportunities for career advancement.
- Entitlement to all federal and state public holidays.