What Jobs are available for Helpdesk Lead in Malaysia?

Service Desk Analyst - French Speaker
**Petaling Jaya - Malaysia**
**About us**
We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.
Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.
Global in outlook, local in practice - and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.
**Job Description**
The Service Desk Analyst (SDA) provides first level IT support to the SLB IT users' community. Upon receiving a customer contact (through Phone Call, Web Chat, or Email), the SDA either resolves the reported IT problem or escalates the problem to the relevant support group as per established Service Level Agreement (SLA) and procedures. The Service Desk Analyst reports to the Team Leader.
Successful Service Desk Analyst have excellent customer service skills, enjoy solving problems, have strong ability to prioritize work and work well in teams. SDA's should have a process oriented attitude, demonstrate initiative and resourcefulness in finding solutions, and a willingness to learn new technologies. SDA's must be willing to work in shift patterns.
**Roles and Responsibilities:**
+ Ensures that Customer's contact is attended in a timely manner as per the defined SLA.
+ Ensures all the Customer's IT issues are followed up using the predefined standard operating procedures.
+ Track user's availability and follow up with the user to resolve their IT issue.
+ Escalate the user's IT problem to the relevant support group if the IT problem cannot be resolved at the Service Desk level.
+ Support the Customer in a professional manner with respect and courtesy.
+ Provide IT advises and/or training to the Customer to prevent from problem re-occurrence.
+ Ensures to arrive on time for the scheduled shift time.
+ Communicate effectively with the Team Lead to consult for IT issues, Global Service Desk operation issues, etc.
+ Be the first line of defense to prevent SLB from cyber-attack, social engineering, etc.
+ Keeps up to date with own training and ensures to remain on-track with IT Professionals career development plan.
**Qualifications and Experience:**
+ Bachelor's Degree in Computer Science, Information Technology, Engineering or related subject with strong technical knowledge.
+ Must be Fluent in French and English both written and verbal.
+ IT support or helpdesk support experience will be an advantage - maximum 2 years' experience.
+ Good understanding of Operating Systems (Windows 7 / Windows 8 / iOS / Android, etc.) and PC/Mobile Devices hardware.
+ Proficient in supporting MS Office Suites (Excel, PowerPoint, MS Words, etc.)
+ Knowledge in basic networking (LAN/WAN) and IT infrastructure environment.
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

Service Desk Analyst - Arabic Speaker
**Petaling Jaya - Malaysia**
**About us**
We are a global technology company, driving energy innovation for a balanced planet.
Together, we create amazing technology that unlocks access to energy for the benefit of all.
Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.
Global in outlook, local in practice - and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.
**Job Description**
The Service Desk Analyst (SDA) provides first level IT support to the SLB IT users' community. Upon receiving a customer contact (through Phone Call, Web Chat, or Email), the SDA either resolves the reported IT problem or escalates the problem to the relevant support group as per established Service Level Agreement (SLA) and procedures. The Service Desk Analyst reports to the Team Leader.
Successful Service Desk Analyst have excellent customer service skills, enjoy solving problems, have strong ability to prioritize work and work well in teams. SDA's should have a process oriented attitude, demonstrate initiative and resourcefulness in finding solutions, and a willingness to learn new technologies. SDA's must be willing to work in shift patterns.
**Roles and Responsibilities:**
+ Ensures that Customer's contact is attended in a timely manner as per the defined SLA.
+ Ensures all the Customer's IT issues are followed up using the predefined standard operating procedures.
+ Track user's availability and follow up with the user to resolve their IT issue.
+ Escalate the user's IT problem to the relevant support group if the IT problem cannot be resolved at the Service Desk level.
+ Support the Customer in a professional manner with respect and courtesy.
+ Provide IT advises and/or training to the Customer to prevent from problem re-occurrence.
+ Ensures to arrive on time for the scheduled shift time.
+ Communicate effectively with the Team Lead to consult for IT issues, Global Service Desk operation issues, etc.
+ Be the first line of defense to prevent SLB from cyber-attack, social engineering, etc.
+ Keeps up to date with own training and ensures to remain on-track with IT Professionals career development plan.
**Qualifications and Experience:**
+ Bachelor's Degree in Computer Science, Information Technology, Engineering or related subject with strong technical knowledge.
+ Must be Fluent in English/Arabic and/or French, both written and verbal.
+ IT support or helpdesk support experience will be an advantage - maximum 2 years' experience.
+ Good understanding of Operating Systems (Windows 7 / Windows 8 / iOS / Android, etc.) and PC/Mobile Devices hardware.
+ Proficient in supporting MS Office Suites (Excel, PowerPoint, MS Words, etc.)
+ Knowledge in basic networking (LAN/WAN) and IT infrastructure environment.
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

Service Desk Analyst - Russian Speaker
**Petaling Jaya - Malaysia**
**About us**
We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.
Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.
Global in outlook, local in practice - and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.
**Job Description**
The Service Desk Analyst (SDA) provides first level IT support to the SLB IT users' community. Upon receiving a customer contact (through Phone Call, Web Chat, or Email), the SDA either resolves the reported IT problem or escalates the problem to the relevant support group as per established Service Level Agreement (SLA) and procedures. The Service Desk Analyst reports to the Team Leader.
Successful Service Desk Analyst have excellent customer service skills, enjoy solving problems, have strong ability to prioritize work and work well in teams. SDA's should have a process oriented attitude, demonstrate initiative and resourcefulness in finding solutions, and a willingness to learn new technologies. SDA's must be willing to work in shift patterns.
**Roles and Responsibilities:**
+ Ensures that Customer's contact is attended in a timely manner as per the defined SLA.
+ Ensures all the Customer's IT issues are followed up using the predefined standard operating procedures.
+ Track user's availability and follow up with the user to resolve their IT issue.
+ Escalate the user's IT problem to the relevant support group if the IT problem cannot be resolved at the Service Desk level.
+ Support the Customer in a professional manner with respect and courtesy.
+ Provide IT advises and/or training to the Customer to prevent from problem re-occurrence.
+ Ensures to arrive on time for the scheduled shift time.
+ Communicate effectively with the Team Lead to consult for IT issues, Global Service Desk operation issues, etc.
+ Be the first line of defense to prevent SLB from cyber-attack, social engineering, etc.
+ Keeps up to date with own training and ensures to remain on-track with IT Professionals career development plan.
**Qualifications and Experience:**
+ Bachelor's Degree in Computer Science, Information Technology, Engineering or related subject with strong technical knowledge.
+ Must be Fluent in Russian/ English/ Arabic and/or French, both written and verbal.
+ IT support or helpdesk support experience will be an advantage - maximum 2 years' experience.
+ Good understanding of Operating Systems (Windows 7 / Windows 8 / iOS / Android, etc.) and PC/Mobile Devices hardware.
+ Proficient in supporting MS Office Suites (Excel, PowerPoint, MS Words, etc.)
+ Knowledge in basic networking (LAN/WAN) and IT infrastructure environment.
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The **Assistant Client Support Officer, Managed Services Client Service Desk** role is an entry level administrative role that supports the smooth operation of the managed services desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
+ Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ **Ability to work in 24X7 shift structure** , based on a defined roster as required
+ Ambitious self-starter with ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Effective verbal and written communication skills
**Academic qualifications and certifications:**
+ Diploma in IT/ Computer Science preferred, open to high school certification (SPM) or equivalent
+ Good English speaking, writing & communication skills
**Good-to-have (not mandatory)**
+ Basic level years of experience in managed services/ service desk
+ Basic experience level in the Technology Industry and Call Centre environment
+ ITIL certificate or quivalent
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

Job Description:

- Attend clients, assist in registration, and respond to clients’ needs.

- Follow up on clients, scheduling of appointments and pre-appointments reminders.

- Update client database, including appointment and payment details.

- Monitor stock, handle general administrative work and documentation.

- Handle clients with excellent customer service skills.

- Assist in the outlet’s daily operations and monitor cleanliness.



Requirements:

- Minimum 2 years experience in customer service/ retail/ service industry.

- Pleasant, well-groomed and with good communication skills.

- Able to carry out instructions punctually and disciplined in completing the task in detail.

- Proficient in Microsoft Office, email systems, and Google Drive

- Able to multitask and work well independently and as well as a team.

- 5-day work week. Must be able to work on weekends and public holidays

Remote Work: No
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimagining the future - for our people, our customers, and the world.
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.
Responsibilities:
+ Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
- Fully documents customer interactions in real-time; may author content for review.
- Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
- Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
- Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
- Manages multiple tickets related a spectrum of technical problems.
- Collaborates with fellow technicians and supervisor to solve complex problems.
- Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
- Demonstrates leadership qualities.
- Demonstrates strong customer service, communication and problem solving skills.
Qualifications:
Minimum Education: High School or equivalent vocational qualification / experience
Minimum Work Experience (years) : 1-2 years of experience
Key Skills and Competencies:
- Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
- Customer service values / orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
- Full knowledge of job related knowledge and procedures
Position Specific Information
Travel Requirements: Up to 10%
Able to Telework? Yes - hybrid work approach
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

Remote Work: No
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimagining the future - for our people, our customers, and the world.
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.
Responsibilities:
+ Intermediate to advanced level skills in Linux
Intermediate to advanced level skills in SQL or BigQuery
Knowledge or experience in SAAS products
Knowledge in Cloud environments (Azure/AWS) (GCP is preferable)
+ Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
- Fully documents customer interactions in real-time; may author content for review.
- Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
- Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
- Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
- Manages multiple tickets related a spectrum of technical problems.
- Collaborates with fellow technicians and supervisor to solve complex problems.
- Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
- Demonstrates leadership qualities.
- Demonstrates strong customer service, communication and problem solving skills.
Qualifications:
Minimum Education: High School or equivalent vocational qualification / experience
Minimum Work Experience (years) : 1-2 years of experience
Key Skills and Competencies:
- Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
- Customer service values / orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
- Full knowledge of job related knowledge and procedures
Position Specific Information
Travel Requirements: Up to 10%
Able to Telework? Yes - hybrid work approach
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

Remote Work: Hybrid
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimagining the future - for our people, our customers, and the world.
Resolves problems with customers via telephone, email or chat sessions using full technical product
knowledge and interpersonal skills. Troubleshoots and addresses highly complex issues as escalated by
the team. Supports the effective operation of the Technical Support Team.
Responsibilities:
+ Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
+ Resolves escalated and complex technical issues.
+ Develops and improves processes and tools and contribute to platform development.
+ Analyzes and prepares reports on effectiveness and efficiency of support center.
+ Resolves a diverse range of complex problems where analysis of data requires evaluation of a variety of moderately complex factors.
+ Maintains contact with vendors and internal technical team.
+ Builds relationships with business leaders, technology business partners and customer support technicians.
+ Demonstrates ability to articulate complex technical issues in simple to understand terms to both management and customers.
+ Demonstrates ability to support less experienced agents and serve as an escalation point
+ Demonstrates strong customer service, communication and problem solving skills
Qualifications:
Preferred Education
+ Bachelor's Degree or equivalent vocational qualification / experience
Preferred Work Experience (years)
+ 5-8 years of experience
Key Skills and Competencies
+ Intermediate to advanced level skills in Microsoft business applications including Word, Excel and Outlook
+ Customer service values / orientation
+ Solid professional work behaviors (attendance, teamwork, time management)
+ Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
+ Intermediate to advanced skills in delegation and follow up
+ Full knowledge of job related knowledge and procedures
Position Specific Information
Travel Requirements: 10%
FLSA (U.S. only): Non-exempt
Physical requirements and working conditions will vary by position and should be described as
appropriate.
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

Remote Work: No
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimagining the future - for our people, our customers, and the world.
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.
Responsibilities:
+ Intermediate to advanced level skills in Linux
+ Intermediate to advanced level skills in SQL or BigQuery
+ Knowledge or experience in SAAS products
+ Knowledge in Cloud environments (Azure/AWS) (GCP is preferable)
+ Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
- Fully documents customer interactions in real-time; may author content for review.
- Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
- Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
- Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
- Manages multiple tickets related a spectrum of technical problems.
- Collaborates with fellow technicians and supervisor to solve complex problems.
- Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
- Demonstrates leadership qualities.
- Demonstrates strong customer service, communication and problem solving skills.
Qualifications:
Minimum Education: High School or equivalent vocational qualification / experience
Minimum Work Experience (years) : 1-2 years of experience
Key Skills and Competencies:
- Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
- Customer service values / orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
- Full knowledge of job related knowledge and procedures
Position Specific Information
Travel Requirements: Up to 10%
Able to Telework? Yes - hybrid work approach
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.