7,690 Helpdesk Analyst jobs in Malaysia

Job Description: IT Help desk Support Specialist

Industry: Manufacturing

Location: Bangsar South

Salary Range: RM 4,000 - RM 5,000

Job Summary:

We are seeking a proactive IT Support Specialist to serve as the primary on-site IT contact. This role is critical in ensuring the smooth operation of our IT infrastructure and providing excellent support to end-users. The ideal candidate will be a hands-on problem-solver with a strong foundation in Office 365 support and basic server/infrastructure maintenance.

Key Job Responsibilities:

End-User & Application Support:

• Provide first-line IT support, troubleshooting, and resolution for hardware, software, and network-related issues.
• Must-have: Demonstrate a strong understanding of the user environment ("how tenants work") to provide effective support.
• Must-have: Support, troubleshoot, and resolve common Office 365 issues including Outlook sync failures, client activation problems, and Teams functionality.
• Liaise with business divisions to manage user account lifecycle (activation, termination) and implement changes to approval matrices in systems like SAP.

Infrastructure & System Maintenance:

• Perform daily and weekly checks on IT servers, server room temperature, and environmental controls.
• Execute weekly and monthly backups for infrastructure and operational servers.
• Check, maintain, and support various IT servers (e.g., Fingerprint System, Weighing Bridge, SAP).
• Discuss, manage, and implement CCTV systems in collaboration with the Maintenance team.

Administrative & Vendor Management:

• Manage IT Operational Expenditure (Opex), including monthly network bills, copier leases, and other service fees.
• Liaise and manage all IT vendor contacts for maintenance and support.
• Manage and update the IT asset register for all hardware and software.

Must-Have Skills & Qualifications:

• Proven experience in a site-based IT support role.
• Must-have: Hands-on experience in supporting and troubleshooting Microsoft Office 365, including the Office suite and Microsoft Teams.
• Must-have: Ability to diagnose and resolve common O365 issues such as password sync failures, client not activated, and mailbox permissions.
• Must-have: A solid understanding of O365 licensing models and tenant administration.
• Practical experience in performing basic server maintenance and backup routines.
• Experience in liaising with internal stakeholders and external IT vendors.
• Strong problem-solving skills and the ability to work independently.

Preferred Qualifications:

• Experience in a manufacturing environment.
• Familiarity with SAP or other ERP systems.
• Certifications such as Microsoft 365 Fundamentals (MS-900) or Modern Desktop Administrator Associate (MD-100/101).

Job Type: Contract

Contract length: 12 months

Pay: RM3, RM5,000.00 per month

Benefits:

• Professional development

Work Location: In person

About the role

As an IT/Software Support Engineer at Jing Wei Hirain Automotive Electronics Malaysia Sdn Bhd, you will play a crucial role in providing high-quality technical support and maintenance for the company's software and IT systems. Based in Melaka, this full-time position will see you working to ensure the smooth and efficient operation of the company's technology infrastructure.

What you'll be doing

• Providing first-line technical support and troubleshooting for software and IT-related issues, both remotely and on-site
• Monitoring and maintaining the company's IT systems, including servers, networks, and databases
• Identifying and implementing solutions to optimise system performance and reliability
• Assisting with the deployment and configuration of new software and hardware
• Documenting technical processes and procedures to ensure knowledge retention
• Collaborating with cross-functional teams to address complex technical challenges
• Providing training and guidance to end-users on the effective use of IT systems

What we're looking for

• Bachelor's degree or higherin IT, Computer Science, Automation, or related fields.
• Experience of maintenance experience in factory application systems (especially MES and WMS).
• Familiarity with common factory application system architectures and maintenance processes.
• Proficiency in managing and maintaining operating systems such as Windows and Linux.
• Familiarity with database management, such as SQL Server and MySQL, capable of performing basic database operations and optimization.
• Fluency in Chinese is required, as the role involves collaboration with Chinese-speaking stakeholders.

What we offer

At Jing Wei Hirain Automotive Electronics Malaysia Sdn Bhd, we are committed to providing our employees with a comprehensive benefits package and a supportive work environment. This includes competitive remuneration, opportunities for career development, and a range of health and wellness initiatives. We encourage a healthy work-life balance and offer flexible working arrangements to support our employees' needs.

About us

Jing Wei Hirain Automotive Electronics Malaysia Sdn Bhd is a leading provider of innovative automotive electronics solutions. With a strong focus on research and development, we are committed to delivering cutting-edge technology that drives the industry forward. Our diverse team of talented professionals is dedicated to excellence, and we pride ourselves on our collaborative, supportive, and innovative company culture.

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About us

Westan is a leading value-added distributor of internationally-recognised audiovisual products, representing top commercial and consumer brands across Australia and New Zealand. Our channels span across AV retail specialists, mass retail, education, commercial AV, digital signage, hospitality, telecommunications and more. We have a simple mandate: to achieve great things with our clients and our suppliers that could not otherwise be achieved by any of us alone. To this end, we see ourselves as not just a distributor of great brands such as Philips, Epson, Aurora Signage, Samsung and Sonos, but also fundamentally bringing a vertically-integrated skillset to our activities and relationships.

Qualifications & experience

• Basic technical understanding across video, audio, and commercial AV control systems.
• Excellent communication and interpersonal skills.
• Excellent problem-solving skills.
• Ability to work effectively in a small team environment.
• Ability to manage multiple tasks and prioritise effectively.
• Previous experience in technical support or a related field in AV is beneficial.

Tasks & responsibilities

• Seek clarification and validate inbound issues created via our ticketing system.
• Allocate incidents and queries to the technical support team in a manner that supports efficient resolution within our required timeframes.
• Field phone calls from customers and end users in a professional manner and, where relevant, create tickets to document issues or problems.
• Answer support-based emails in a timely fashion and, where relevant, create tickets to document issues or problems.
• Where possible, resolve tickets at first call or through self-serve
• Update and/or confirm scheduling of third-party technician visits.
• Update spare parts and ticketing register where required.
• Track spare part and replacement orders and update tickets accordingly.
• Maintain spare parts inventory management system.

Benefits

• Small team environment with a collaborative work culture.
• Opportunity to work with leading technology brands.
• Ongoing training and development opportunities.
• Competitive salary package.

Job Summary

We are seeking a Customer Service Technical Support Executive to join our team at Bangsar South. The successful candidate will be responsible for handling customer inquiries via inbound and outbound calls, providing accurate technical support related to key-lock systems, automatic doors, and security doors, as well as assisting customers with warranty and service-related matters.

Requirements

• Available to start work on October 2025.
• Fluent in English & Mandarin (spoken, read & written).
• Technical support knowledge/experience is required.

Responsibilities

• Handle customer inquiries via Inbound & Outbound calls (including follow-ups).
• Obtain, verify, and record all necessary information from customers.
• Provide accurate after sales services regarding key-lock systems, automatic doors, and security doors.
• Assist customers on matters related to warranty, product knowledge, service requests, and technical support.
• Escalate cases appropriately when higher-level support is required.

Working Days:

• 5 working days per week (2 rest days).
• 8 working hours per day.
• 8am - 5pm & 11am - 8pm
• Rotational shift (Monday to Sunday).

Benefits

Salary & Benefits

• Base Salary: Up to RM3,000.00
• KPI Allowance: Up to RM500.00/month
• Attendance Allowance: RM100.00/month
• Language Allowance: RM300.00/month (if applicable)

Additional Benefits

• Allowance Provided
• 5 Working Days
• Training Provided

Location: The Vertical Business Suites, Bangsar South (Kuala Lumpur)

Reachable by LRT Kerinchi station

Job Types: Full-time, Permanent

Pay: RM2, RM3,000.00 per month

Application Question(s):

• Do you have any technical support experience?

Language:

• Mandarin (Preferred)

Work Location: In person

Job Responsibility
Responsibilities

• Handle customer inquiries via Inbound & Outbound calls (including follow-ups).
• Obtain, verify, and record all necessary information from customers.
• Provide accurate after sales services regarding key-lock systems, automatic doors, and security doors.
• Assist customers on matters related to warranty, product knowledge, service requests, and technical support.
• Escalate cases appropriately when higher-level support is required.

Working Days

• 5 working days per week (2 rest days).
• 8 working hours per day.
• 8am - 5pm & 11am - 8pm
• Rotational shift (Monday to Sunday).

Location:
The Vertical Business Suites, Bangsar South (Kuala Lumpur)

Job Requirements
Job Summary
We are seeking a
Customer Service Technical Support Executive
to join our team at
Bangsar South
. The successful candidate will be responsible for handling customer inquiries via inbound and outbound calls, providing accurate technical support related to key-lock systems, automatic doors, and security doors, as well as assisting customers with warranty and service-related matters.

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Requirements

• Available to start work on October 2025.
• Fluent in English & Mandarin (spoken, read & written).
• Technical support knowledge/experience is required.

Job Benefits
Salary & Benefits

• Base Salary: Up to RM3,000.00
• KPI Allowance: Up to RM500.00/month
• Attendance Allowance: RM100.00/month
• Language Allowance: RM300.00/month (if applicable)

Key Responsibilities:

1. Handle inbound customer inquiries related to technical issues, service disruptions, and device troubleshooting
2. Provide clear and effective solutions via phone call
3. Escalate complex cases to relevant departments while maintaining ownership of resolution
4. Maintain accurate records of customer interactions using internal systems
5. Deliver exceptional service aligned with quality and performance standards

Language Requirements:

1. Fluent in Mandarin (spoken only; reading/writing not required)
2. Proficient in English for internal communication and documentation

Work Schedule:

1. 24x7 rotational shifts, including weekends and public holidays
2. 5 working days per week

Training & Support

1. 1-month paid training to equip you with product knowledge, systems, and customer handling skills
2. Ongoing coaching and performance feedback

Contract Details:

• 2-year contract with potential for renewal based on performance and business needs

Requirements:

1. Malaysian citizen
2. SPM graduate is welcome to apply or higher
3. Willingness to work in a shift-based environment
4. No customer service or technical support experience is fine, we are willing to train

Company Location: Ara Damansara, Selangor

Employment Type: Full-Time

Industry: Customer Service / Telecommunications

Are you tech-savvy and passionate about helping others? Join our dynamic team and be the voice that supports our customers through their technical challenges

Responsibilities:

• Provide professional technical support via phone or email
• Troubleshoot and resolve hardware/software issues
• Guide customers through step-by-step solutions
• Document issues and escalate complex cases when necessary
• Ensure customer satisfaction and maintain service quality standards

• SPM/Diploma/Degree
• Excellent communication skills in English & Bahasa Malaysia
• Strong problem-solving and analytical skills
• Prior experience in customer service or technical support is an advantage
• Fresh graduates are encouraged to apply

• Competitive salary + monthly performance incentives
• Career development & training programs
• Friendly and supportive team culture
• Medical leave & employee perks
• Convenient office location near public transport

Click "Apply Now" or send your resume to

We're excited to meet candidates who are ready to grow with us

Overview

Customer Service Technical Support (Mandarin) at Telecontinent in Kuala Lumpur, Malaysia.

• Handle customer inquiries via inbound and outbound calls (including follow-ups).
• Obtain, verify, and record all necessary information from customers.
• Provide accurate after-sales services regarding key-lock systems, automatic doors, and security doors.
• Assist customers on matters related to warranty, product knowledge, service requests, and technical support.
• Escalate cases appropriately when higher-level support is required.

• 5 working days per week (2 rest days).
• 8 working hours per day.
• 8am - 5pm or 11am - 8pm
• Rotational shift (Monday to Sunday).

The Vertical Business Suites, Bangsar South, Kuala Lumpur

• Available to start work in October 2025.
• Fluent in English & Mandarin (spoken, read & written).
• Technical support knowledge/experience required.

• Base Salary: Up to RM3,000.00
• KPI Allowance: Up to RM500.00/month
• Attendance Allowance: RM100.00/month
• Language Allowance: RM300.00/month (if applicable)

• Entry level

• Full-time

• Customer Service
• Industries: Outsourcing and Offshoring Consulting