1,026 Help Desk Analyst jobs in Malaysia

Join to apply for the Help Desk Analyst role at Quantum

2 days ago Be among the first 25 applicants

Join to apply for the Help Desk Analyst role at Quantum

Quantum delivers end-to-end data management solutions designed for the AI era. With over four decades of experience, our data platform has allowed customers to extract the maximum value from their unique, unstructured data. From high-performance ingest that powers AI applications and demanding data-intensive workloads, to massive, durable data lakes to fuel AI models, Quantum delivers the most comprehensive and cost-efficient solutions. Leading organizations in life sciences, government, media and entertainment, research, and industrial technology trust Quantum with their most valuable asset – their data. Quantum is listed on Nasdaq (QMCO). For more information visit joining a team of exceptional leaders and individuals who strive for growth and improvement across our business. The information team plays a crucial role in the success of our organization, and you’ve got a passion for ensuring both our business and customers are protected by creating and improving world-class programs and products.

Job Responsibilities

• Respond to requests for remote technical assistance via phone, chat, or email.
• Diagnose and resolve technical hardware and software issues.
• Research questions using available information resources.
• Advise customers on appropriate action.
• Follow standard help desk procedures.
• Log all help desk interactions.
• Administer help desk software.
• Follow up with customers to ensure complete resolution of issues.
• Redirect problems to correct resource.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Inform management of recurring problems.
• Stay current with system information, changes, and updates.
• Help update training manuals for new and revised software and hardware.
• Train computer users as necessary.
• Participant in rotating on-call schedule.
• Demonstrate exceptional communication and customer service skills and maintaining a courteous and professional demeanor.
• Ability to effectively troubleshoot and resolve technical issues in a professional manner.
• Assist with maintaining accurate records of all IT assets including hardware, software licenses, and peripherals.
  
  

• Customer Service, Communication, Teamwork and Accountability.
• Experience using Helpdesk Ticking Systems.
• Knowledge of networking, backup and data communication systems and procedures.
• Strong analytic, troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to understand software and hardware applications as applied to the Helpdesk position.
• Knowledge of and experience with the technologies and systems used by the company, with particular emphasis on Microsoft Operating Systems and software.
• Experience using M365 is a plus.
  
  

• Associate's degree or equivalent experience in Information Technology or related field.
• Certification in relevant technologies (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Familiarity with various operating systems, software applications, and hardware components.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• 2+ years of prior phone based IT support experience.
• Strong written and oral communication and customer services skills.
• Familiarity with help desk ticketing software including reviewing, assigning, and handling tickets.
• Experience installing a wide variety of hardware and software.
• Advanced knowledge of Microsoft Windows Operating systems 10/11.
• Knowledge of wired/wireless network connectivity, PC setup, configuration, and maintenance.
• Prior experience with Active Directory maintenance including password resetting and managing group membership.
• Ability to multitask in a fast-paced team environment.
• Willingness to learn new skills to provide effective support for agency technologies.
• Ability to work independently and within a team.
• Strong problem-solving and analytical abilities.
• Attention to detail and ability to manage multiple priorities.
• Willingness to learn and adapt to new technologies and tools.

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Get notified about new Help Desk Analyst jobs in Petaling Jaya, Selangor, Malaysia .

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This job involves assisting customers by handling complaints, processing orders, and supporting promotional activities. It is suitable for fresh graduates, offering an entry point into the workforce.

• Ensure the availability of sales-related equipment and materials.
• Respond to customer complaints and provide after-sales support as needed.
• Store and manage financial and non-financial data electronically and generate reports.
• Process all orders accurately and promptly.
• Inform clients of any delays or issues.
• Monitor team progress, identify shortcomings, and suggest improvements.
• Assist in organizing promotional materials and events.
• Ensure compliance with laws and company policies.
• Record customer complaints, coordinate with logistics and purchasing to address feedback.
• Prepare Halal Certificates for customers.
• File important documents and communicate relevant information.
• Prepare annual reports.
• Perform any additional tasks as required.

1. Minimum Diploma or Bachelor’s Degree in Business Administration, Communications, Marketing, Hospitality, or related fields.

2. Training or certification in Customer Service / Call Center / CRM systems is advantageous.

3. 1-2 years of experience in customer service, relations, or related roles.

4. Strong problem-solving and conflict-resolution skills .

5. Proficiency in Microsoft Office and experience with CRM or customer support platforms .

6. Team player with the ability to collaborate across departments.

7. Attention to detail and high accuracy in handling customer records.

8. Fresh graduates with strong communication skills and internship experience in customer-facing roles are encouraged to apply.

This company is an aesthetic clinic licensed under the Ministry of Health Malaysia (Kementerian Kesihatan Malaysia, KKM). As a rapidly growing and developing organization, they have ambitious plans to expand their presence across Malaysia. Leveraging advanced technology, the clinic offers high-end services to its customers. This newly established clinic is located in Bangsar, Kuala Lumpur.

Job Responsibilities:

• Provide excellent customer service to clients in person, over the phone, and via email.
  
• Schedule appointments and consultations, ensuring accuracy and efficiency.
  
• Greet clients upon arrival and ensure they feel welcome and comfortable.
  
• Assist clients with product selection, providing information on features, benefits, and usage.
  
• Process transactions accurately and efficiently, including cash, credit card, and electronic payments.
  
• Maintain cleanliness and organization of the reception and waiting areas.
  
• Answer inquiries and address concerns promptly and professionally.
  
• Assist with administrative tasks such as filing, data entry, and inventory management.
  
• Collaborate with other team members to ensure a smooth and seamless customer experience.
  
• Promote and upsell additional products and services to clients as appropriate.
  

Job Requirements:

• High school diploma or equivalent; additional education or training in customer service is a plus.
  
• Proven experience in a customer service role, preferably in the aesthetic industry.
  
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
  
• Strong organizational and multitasking abilities, with keen attention to detail.
  
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
  
• Proficiency in computer skills, including MS Office and appointment scheduling software.
  
• Knowledge of aesthetic treatments, products, and procedures is desirable.
  
• Willingness to learn and adapt to new technologies and procedures.
  
• Ability to maintain confidentiality and handle sensitive information with discretion.
  
• Flexibility to work evenings, weekends, and holidays as needed.
  
• Commission and discounts for in-house aesthetic services

About the role

We are seeking an exceptional Customer Service Representative to join our dynamic team at DGSOL MARKETING'. As a Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met in a timely and professional manner. This full-time role is based in Kuching Sarawak.

What you'll be doing

• Responding to customer inquiries and requests via phone, email, and other communication channels
• Providing accurate and detailed information to customers about our products and services
• Resolving customer issues and complaints in a courteous and efficient manner
• Maintaining detailed records of customer interactions and following up on outstanding issues
• Identifying opportunities to improve customer satisfaction and suggesting ways to enhance our service offerings
• Collaborating with cross-functional teams to ensure a seamless customer experience

What we're looking for

• Excellent communication and interpersonal skills with a friendly and professional demeanor
• Strong problem-solving and critical thinking abilities to effectively handle customer inquiries and complaints
• Proficient in Mandarin is an advantage
• Previous experience in a customer-facing role, preferably in a call centre or customer service environment
• Ability to work in a fast-paced environment and adapt to changing priorities
• A genuine passion for providing exceptional customer service

Apply now to become our next Customer Service superstar!

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? How many years' experience do you have as a Customer Service Role? Do you have customer service experience? How many years' experience do you have as a marketing executive? Which of the following Microsoft Office products are you experienced with? Have you worked in a call centre before? Which of the following languages are you fluent in? How much notice are you required to give your current employer?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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Telemarketing:

1. Customer Research and Data Collection

• Gather potential customer contact information through various channels (e.g., phone, online, CRM systems, etc.).
• Ensure the accuracy and completeness of customer data and update it regularly.
• Research market trends, competitors, and customer needs to support future sales strategies.

2. Outbound Calls and Follow-Up

• Establish contact with potential customers via phone and introduce products/services.
• Provide detailed information about products, pricing, and promotions according to customer needs.
• Answer customer inquiries and effectively communicate the value of the product.
• Follow up with potential customers based on feedback and maintain ongoing communication.

Admin:

-solve some PO & invoice for desiccant customer

工作地点：麻坡

工作时间：周一至周五（9am - 6pm）

职位类型：全职

我们正在寻找一位热情、有责任心的客户服务人员，成为我们与客户之间的纽带。如果你善于沟通、喜欢帮助别人，并希望在稳定有成长的环境中工作，这将是你的理想岗位！

岗位职责：

接听客户电话 / 处理线上咨询

解答客户疑问，跟进客户需求

协助处理订单、投诉与售后服务

与销售团队协调，确保客户满意度

我们希望你：

拥有良好的沟通技巧与服务态度

能够熟练操作电脑及基本文书处理

中英文沟通无碍，会方言者优先

有客服或相关经验者为佳（欢迎应届毕业生申请）

我们提供：

友善的团队氛围与系统培训

良好晋升机会与表现奖金

EPF / SOCSO / EIS 及其他公司福利

有兴趣者请将简历发送至：

或WhatsApp我们：

应征日期: 30/07/2025 (9am - 5pm)

加入我们，一起为客户创造更好的服务体验！

A Customer Service Representative is responsible for maintaining solid customer relationships by handling queries and concerns promptly and professionally as well as providing customers with day-to-day technical support via email, instant messaging service and telephone.

Responsibilities and Accountabilities

• Respond with speed to customer enquiries, and handle and resolve customer complaints.
• Manage customer interactions on the company's social media platforms.
• Provide training to customers when necessary.
• Obtain and evaluate all relevant information to handle product and service enquiries.
• Update and upkeep clients' profiles and databases.
• Sort client data to track target customers and initiate a marketing approach to potential clients.
• Explore efficient alternatives to improve Company's database system.
• Identify and provide feedback from customers for continuous improvement
• Provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover.
• Escalate critical issues swiftly and accurately to your superior
• Assist the company and management in other related areas when required or requested
• Train and assist other members of the Customer Support Team when required or requested

What are the skills required?

• Minimum (1) one year of similar experience in the field.
• Flexible and quick learner, able to adapt to continuously evolving customer needs and product updates.
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
• Ability to effectively communicate, both written and verbally.

What are the benefits you are looking for?

• Enjoy work-life balance (5 days a week)
• Attractive remuneration and compensation package will be commensurate with experience and qualifications.

Join to apply for the Customer Service role at Gussmann Technologies

6 days ago Be among the first 25 applicants

Join to apply for the Customer Service role at Gussmann Technologies

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Schedule & Arrange Appointments:

Coordinate and confirm customer support appointments, ensuring timely follow-ups.

Job Responsibilities

Schedule & Arrange Appointments:

Coordinate and confirm customer support appointments, ensuring timely follow-ups.

Responses To Customer

Prioritize customer inquiries and plan responses to meet their needs effectively.

Follow Up

Ensure customer issues are resolved by following up after support sessions and escalating if needed.

Document Interactions

Keep accurate records of customer issues, resolutions, and feedback.

Collaborate With Teams

Work with other departments to address customer concerns and improve service.

Maintain Satisfaction

Deliver prompt and professional support to ensure high customer satisfaction.

Tanggungjawab Pekerjaan

Jadual & Atur Temujanji:

Menyelaras dan mengesahkan temujanji sokongan pelanggan, serta memastikan susulan dilakukan tepat pada masanya.

Maklum Balas Kepada Pelanggan

Utamakan pertanyaan pelanggan dan rancang maklum balas bagi memenuhi keperluan mereka dengan berkesan.

Tindak Lanjut

Pastikan isu pelanggan diselesaikan dengan membuat tindak lanjut selepas sesi sokongan dan membuat eskalasi jika perlu.

Dokumentasi Interaksi

Simpan rekod yang tepat mengenai isu pelanggan, penyelesaian, dan maklum balas.

Bekerjasama Dengan Pasukan

Bekerjasama dengan jabatan lain untuk menangani kebimbangan pelanggan dan menambah baik perkhidmatan.

Kekalkan Kepuasan

Memberikan sokongan yang pantas dan profesional untuk memastikan tahap kepuasan pelanggan yang tinggi.

Interested candidates please submit your application through Jobstore

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Information Services

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• Provide professional customer service for service inquiries and feedbacks.
• Understand the full cycle of our business model
• Follow up and respond back to user on timely manner.
• Provide effective solution for customer issue.

Job Requirement:

• Candidate must Minimum SPM & above
• Required language(s): English & Malay
• Applicants must be willing to work in Shah Alam Seksyen 15
• On job Training provided

Company: Automotive

Join to apply for the Customer Service role at Star Activation Sdn Bhd

3 weeks ago Be among the first 25 applicants

Join to apply for the Customer Service role at Star Activation Sdn Bhd

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This range is provided by Star Activation Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Responsibility

We are seeking a Customer Service to join our team. The ideal candidate will provide exceptional service by assisting customers, addressing their concerns, and ensuring a positive experience. This role requires excellent communication skills, problem-solving abilities, and a commitment to teamwork.

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Job Description

• Develop a basic understanding of the company's products or services.
• Deliver outstanding customer service by assisting customers with inquiries, resolving issues, and providing friendly and efficient support.
• Handle customer complaints with patience, understanding their concerns and offering reasonable solutions.
• Maintain accurate and up-to-date customer records, documenting issues, requests, and resolutions.
• Assist in resolving technical issues by collaborating with relevant departments.
  
  

• Clear and logical thinking to effectively address customer needs.
• Patience and excellent communication skills for handling various customer interactions.
• Strong problem-solving skills with the ability to find practical solutions.
• Basic knowledge of software tools and a willingness to learn and adopt new technologies.
• Demonstrate excellent teamwork and collaboration skills.
• Proficiency in both Mandarin and English (spoken and written).
  
  

• High school diploma or equivalent (Bachelorâs degree is a plus)
• Proven experience in customer service or a related field.
• Excellent communication and problem-solving skillsã
• Ability to handle stressful situations professionally
• Able to speak and write in Mandarin & English.
  
  

• 5 Working Days and 10mins Walking Distance to LRT
• Company Medical Insurance
• Parking Allowance
• Unlimited Tea and Snacks
• Team Building Activities
• Career Growth Opportunity

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

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