19 Healthcare Support jobs in Malaysia

Job Title Technical Support Specialist - Healthcare Informatics Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common.

An unwavering sense of purpose

and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most. The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs. In this role, you have the opportunity to

focus on delivering excellent healthcare informatics product service support expertise to customer and being there for customers when they need us most. The

Technical Support Specialist - Healthcare Informatics

is responsible for providing service support expertise to customers, ensuring high customer satisfaction. Activities include resolution of incidents, problems and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI (Healthcare Informatics division) as represented by the Service Desk, Solutions Group, Project Office, EDI Sales and Management. Key Responsibilities: Manage and maintain effective communication with customers in relation to logged service requests. Manage effective communication with internal and external cross functional teams. Effectively utilize service tools for the logging, triage and classification of cases in line with published work instructions, leading to resolution – remotely or onsite. Monitoring of cases to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved Negotiating and prioritizing case load with the Service Delivery Manager and/or the support team members. Work on root cause analysis of the incident when needed and work with Problem management team or Subject Matter Expert for further analysis. Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types Participate in weekly rotating on-call responsibilities, providing 24/7 coverage. Work with team to perform preventive maintenance. Participate and contribute in cross functional team as an active team member Scoping, designing, building, deploying and/or integrating solutions · Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing · Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution · Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment. Documentation of solutions to ensure support teams and other consultants can participate in support and onward development · Practices strong configuration management and version control · Execute activities as described in the Philips Excellence Process Framework Manage and maintain effective communication with customers in relation to logged service requests and project deployment. Mentors and trains customers to maintain their systems · Is a customer advocate and leverages insights to drive product decisions. Participate and contribute in cross functional team as an active team member. Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects · Manage effective communication with internal and external cross functional teams. Effectively utilize service and project management tools for the logging, triage and classification of cases and time worked against a project in line with published work instructions, leading to resolution – remotely or onsite. Resolve technical issues and offer proactive technical support · Monitoring of cases that has been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved. Meeting project milestones and timelines for tasks / activities that has been assigned. Negotiating and prioritizing, timelines, case load with various internal stakeholders and/or the support teams. Work on root cause analysis of the incident when needed and work with Problem management team for further analysis. Undertaking analysis of cases to identify recurring incidents that could be potentially due to quality of deployment during the project phase and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types Participate project deployment and associated activities which may require working beyond business hours. Work with the technical support team to optimize existing install bases with learnings from deployments To succeed in this role, you’ll need a customer-first attitude and the following: Relevant degree in computer science or related technology with a minimum of

5 years overall experience with 3+ years hands-on experience supporting different customer Windows Server Administration experience preferred Knowledge Oracle database, VMware, Hyper-V, Windows Server application and Network technologies preferred Awareness of or Familiarity with Radiological workflow, including DICOM, HL7 etc., preferred but not mandatory. Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution Proven ability to solve problems systematically and effectively, ensures high customer satisfaction Self-driven, independent, humble and team spirited with learning aptitude. Exhibits leadership through personal responsibility, accountability and teamwork. Able to write client-side scripts like PowerShell, batch etc. How we work at Philips There are three core ways that define our ways of working -

embracing flexibility, being at our best, and impactful collaboration . We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion. We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely. Why should you join Philips? Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you. Visit our careers website to explore what it’s like

working at Philips , read stories from our

employee blog , find information about our

recruitment process

and answers to some

frequently asked questions .

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Join to apply for the Healthcare Assistant role at IHT Rehab

Join to apply for the Healthcare Assistant role at IHT Rehab

• Scheduling patient appointments, cancellations, and updating records
• Maintaining cleanliness and sanitary needs of space
• Maintaining required records and documentation
• Recording patients’ conditions by taking temperatures, pulse, and weight
• Assisting with clinical duties
• Checking and ordering inventory supplies; maintaining office equipment, ordering replacement supplies as needed
• Working as a vital part of a team of medical professionals
  
  

Career

Healthcare Assistant

Full Time

Job Descriptions

• Scheduling patient appointments, cancellations, and updating records
• Entering patient information into a database
• Maintaining cleanliness and sanitary needs of space
• Maintaining required records and documentation
• Ensuring patient confidentiality
• Recording patients’ conditions by taking temperatures, pulse, and weight
• Assisting with clinical duties
• Checking and ordering inventory supplies; maintaining office equipment, ordering replacement supplies as needed
• Working as a vital part of a team of medical professionals
  
  

Job Requirements

• Must possess Sijil Pelajaran Malaysia (SPM) certificate or Certificate in Healthcare Assistant.
• Minimum 6 months or 1 year working experience
• Must be willing to work on shift. Shift allowances will be provided.
• Strong computer skills; Microsoft Office Suite; knowledge of medical recording and databases preferred
• Excellent team player
  
  

Enquiries

• 
  
  

Operating Hours

Everyday

Including Weekends

8:30am – 6:00pm

Enquiries & Therapies

Public Holiday

Closed

• +607 5853 888
• +607 5853 888
• +607 5853 388

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Health Care Provider
• Industries Hospitals and Health Care

Referrals increase your chances of interviewing at IHT Rehab by 2x

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Healthcare Operations Customer Service Assistant (Tuas)

South West Community Development Council, Singapore 1 week ago

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Job Responsibility

• Clinic Assistant: A range of tasks from basic patient care to administrative duties such as scheduling appointments and managing patient records.
• Healthcare Liaison Executive: Communicating and coordinating between healthcare providers, patients, products suppliers and potentially insurance companies.
• Healthcare Administrator: Administrative roles within a healthcare setting, involving management and oversight of administrative functions such as inventory and tidiness.
• Patient Care Coordinator: Focus on assisting patients with their healthcare needs, including scheduling appointments, coordinating care plans, and providing support.
• Clinical Administrator: Responsible for overseeing the clinical aspects of a healthcare facility, ensuring smooth operations and patient care.
• Frontline Administrator: Involve greeting patients, manage appointments, and handling basic administrative tasks at our centre or corporate event healthcare facility.
  
  

Job Requirements

• Healthcare Assistant Administrator roles involve supporting both clinical and administrative aspects of healthcare facilities. These positions require a combination of administrative and basic healthcare support skills. Typical responsibilities include managing patient records, scheduling appointments, assisting with billing, handling new patients queries, and providing direct patient care support like assisting Chiropractors on using ice pack on patients.
• Administrative Skills: Proficient in using computer systems, managing records including patients x-rays files, scheduling appointments, and handling basic billing tasks.
• Communication Skills: Excellent verbal and written communication skills are essential for interacting with patients, colleagues, and other stakeholders. Mandarin speaker is preferred.
• Basic Clinical Skills: Tasks include taking x-ray files, assisting with patient preparation for procedures, and providing basic patient care support.
• Organizational Skills: Ability to manage multiple tasks, prioritize work, and maintain an organized environment.
• Customer Service Skills: Provide excellent customer service is vital for creating a positive experience for patients.
• Required Skill(s): Healthcare Administration, Patient Scheduling, Medical Record Keeping, Insurance Verification, Customer Service, Communication Skills, Data Entry, Multitasking
  
  

Job Benefits

• EPF and SOCSO
• Annual bonus
• Salary Increment
• Performance Bonus
• 5 working days a week
• Training provided
• Medical claims
• Sick leave
• Hospitalization leave
• Maternity/ Paternity Leave
• Bereavement Leave
• Marriage Leave
• Birthday Leave
• Company Activities (Team building, outings, social gatherings)
• Company trip
• Work-life balance
• Company provide shirt/scrub
• Employee and family member discounts on products and services
• Learning incentive for upskilling

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We are looking for experienced, enthusiastic, reliable, and compassionate health care assistants to supply to nursing, residential, and hospice locations throughout Somerset.

Qualifications and Skills:

• A passion for providing excellent levels of care
• At least 3 months paid experience in the UK care sector
• Knowledge of care processes and procedures
• Ability to monitor food and fluid intake
• Experience in administering medication
• Providing personal care
• Assisting with mobility using hoists and other equipment
• Updating documentation such as care plans

Benefits:

• Flexible working hours for a good work/life balance
• Weekly pay, holiday pay, and pension contributions
• Paid annual leave
• Free DBS check
• Free uniform
• Free online training

Minimum of 3 months paid care experience within the UK is required.

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• To assist for all operational matters pertaining to CRM Department.
• Handle stock and service set from all branches.
• Inform & update customer for the service set status & readiness.
• Assist CRM Executive compiling proof of non-conformance product to supplier.
• Liaise closely with inter-department to ensure consistent high quality results and continuously strive for performance improvement.
• Any ad hoc tasks as assigned by the superior.

CUSTOMER CARE ASSISTANT Responsibilities:-

• To assist for all operational matters pertaining to CRM Department.
• Handle stock and service set from all branches.
• Inform & update customer for the service set status & readiness.
• Assist CRM Executive compiling proof of non-conformance product to supplier.
• Liaise closely with inter-department to ensure consistent high quality results and continuously strive for performance improvement.
• Any ad hoc tasks as assigned by the superior.

Requirements:-

• Candidate must possess at least SPM or relevant qualifications in any field.
• Fresh Graduates/non graduate with 2 years related working experience are encouraged to apply.
• Computer literate with knowledge of MS office application.
• Possess good communication skills in English. Fluency in other languages is an advantage.
• Result oriented, good analytical and interpersonal skills.
• Applicant must be willing to work in Kota Kemuning.

Interested candidates are invited to send in a full resume together with details of current and expected salaries as well as a recent passport-sized photograph to:

Human Resource & Admin Department
No.18, Jalan Anggerik Mokara 31/59,
Kota Kemuning, 40460 Shah Alam,
Selangor.
Tel: 03-9212 4848
Email:

OPENING TIME
Outlet : Monday - Sunday : 10:00AM - 9:00PM
Office : Monday - Friday : 9:30AM - 6:30PM

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General Description

Provide basic nursing care in accordance with established standards, work collaboratively with team members, and report any incidents or issues to relevant authorities to ensure the delivery of high-quality patient care.

Job Description

1. Provide basic nursing care that aligns with the vision, mission, philosophy, goals, and objectives of the nursing services and the hospital.
2. Notify the nursing leaders of any situation that impacts the quality of care.
3. Obtain ward report and assignment at the beginning of each shift and perform additional tasks as assigned by the Unit Manager or Senior Registered Nurse.
4. Perform daily routines: conduct regular nursing rounds to assess patients’ needs, communicate with them and their families; prepare and tidy patients’ beds and linens; organize patients’ belongings, furniture, and disinfect beds, furniture, and equipment after use; maintain ward, store, fridge, and facilities clean and tidy; assist patients with filling hot water flasks if needed; answer phone calls and relay messages; attend promptly to patient call bells; assist nurses in transporting patients to and from the operating theatre; escort patients for diagnostic tests and upon discharge; dispatch specimens to the laboratory and collect results; collect pharmacy and surgical supplies to maintain stock; send portable oxygen tanks for refilling or exchange to ensure continuous supply for emergencies.
5. Assist trained staff with nursing care tasks such as patient comfort, safety, nutrition, hygiene, admission, transfer, discharge, dressing, intravenous lines, and catheterization; clean and disinfect trolley and instruments; record daily charges and update patient charges; serve meals and prepare drinks; maintain intake and output charts; lift, turn, and position patients using correct body mechanics; accompany consultants during procedures and rounds in the absence of trained nurses.
6. Attend service meetings.

Education

• Sijil Pelajaran Malaysia
• Certified healthcare assistants preferred.

Knowledge and Experience

• Experience in a hospital setting is advantageous.

Skills & Competencies

• Certified Basic Life Support.

Special Skills Required

• Fluent in English and Bahasa Malaysia, both spoken and written.

Personal Attributes

• Good interpersonal and communication skills.
• Caring, honest, and responsible.
• Willing to work scheduled hours, shifts, weekends, public holidays, and respond to emergencies.

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CARE ASSISTANT, SURGICAL 5A

Apply locations: KPJ Ampang Puteri Specialist Hospital

Time type: Full time

Posted on: Posted 28 Days Ago

Job requisition id: JR000337

Assists the qualified nurses in providing care to all patients within an assigned unit of the hospital. This nursing care is an integral part of the individualized holistic patient care plan as directed by the Medical staff according to the Policies and Procedures of the hospital and in keeping with the generally accepted principles, policies, and procedures of the Nursing Services.

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CARE ASSISTANT, JASMINE WARD

CARE ASSISTANT, JASMINE WARD

Apply locations KPJ Ampang Puteri Specialist Hospital

Time Type: Full Time

Posted on: Posted 28 Days Ago

Job Requisition ID: JR000333

Responsibilities:

1. Assists the qualified nurses in providing care to all patients within an assigned unit of the hospital.
2. Contributes to the individualized holistic patient care plan as directed by the medical staff.
3. Follows the policies and procedures of the hospital and the generally accepted principles of Nursing Services.

Minimum Requirements:

Must have the ability to work collaboratively with the nursing staff and adhere to hospital policies.

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CARE ASSISTANT, SURGICAL 5A

Apply locations: KPJ Ampang Puteri Specialist Hospital Time type: Full time Posted on: Posted 28 Days Ago Job requisition id: JR000337 Assists the qualified nurses in providing care to all patients within an assigned unit of the hospital. This nursing care is an integral part of the individualized holistic patient care plan as directed by the Medical staff according to the Policies and Procedures of the hospital and in keeping with the generally accepted principles, policies, and procedures of the Nursing Services.

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