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Global Patient Care Demand Manager
Petaling Jaya, Selangor
Roche
Posted today
Job Viewed
Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
Mission
As the Global Patient Care Demand Manager, you will be in charge of managing Customer Care and Service demands by understanding what customers and stakeholders need, planning the necessary steps to fulfill those needs and making sure the Global Patient Care Organization is ready to meet these requests. The GPC Demand Manager is in charge of detecting and adapting user and/or customer demand for GPC services and to improve GPC processes where and if they are required for embedding the new business accordingly with the GPC strategy.
You will have in-depth specialist knowledge of your own job discipline and broad knowledge of related disciplines in the field. You contribute by participating in global cross-functional and cross-chapter squads where it may take a leading role. You may coach colleagues and help others develop expertise/skills and navigate in complex situations by applying a diverse skillset.
You will deeply connect with relevant Global and Countries senior stakeholders from GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales to understand business needs and to develop processes driven by GPC vision granting the best customer experience for all patients and customers. You will define and agree the project objectives, timelines and budget requirements.
You will monitor project teams to make sure goals, objectives, timelines and budget are kept. Knowledgeable of larger landscapes without neglecting granular details while tracking project health and staying alert for risk and resolving issues as they arise, you will maintain standards and monitor scope with project quality. As part of an agile project, management approach and clear and transparent communication to stakeholders is key for overall project success.
As part of a GPC, you will need to have an active role in driving the transformation by promoting change management in each project in order to contribute for the creation of the governance of the new organization set up as well as clear processes, roles and responsibilities.
You will ensure that changes or innovations designed to improve business efficiency are implemented smoothly while minimizing risks and maximizing benefits.
Key Accountabilities
+ As a member of the GPC team, continuously improve the global operational framework to provide a global consistent Customer Experience approach on a high standard
+ Prepare action plans on global level and apply them in the countries and key functions involved to meet business objectives
+ In collaboration with partners and stakeholders, develop validation strategy and ensures smooth execution
+ Work collaboratively and act as a leader leading stakeholders (in GPC, GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales) organizing and prioritizing critical issues
+ Design Service Concept Model and develop processes driven by GPC vision to grant the best customer experience for all patients and customers
+ Responsible for change control oversight in respective projects
+ Strive for significant improvement and reduction of project timeline, evaluate scenarios to reduce project costs and establish lean and robust processes
+ Report on project progress, offer viable solutions and opportunities as they arise
+ Contributing with data, analyses, information and recommendations to strategic plans and reviews for the entire GPC Organization and stakeholders.
+ Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
+ Meet objectives by forecasting requirements, and initiating corrective actions as part of the project management for local and global projects.
+ Facilitate right first time mindset and drive the change management in the consolidation of the new organization set up
+ Establish new and efficient network between GPC and other key functions ensuring that GPC processes and people are updated based on new decision taken ensuring a smooth transition
Key skills and Experience
+ Successfully completed bachelor or higher education in economics or scientific related disciplines
+ Minimum of 5 years professional experience in Customer Care Management
+ Minimum of 5 years professional experience in Project Management
+ Experience in managing complex projects
+ Fluent speaking and writing in English, another language is of advantage
+ Methodological competence, analytical skills and affinity for numbers and figures
+ Expertise in stakeholder management
+ Excellent communication skills, empathic, solution-oriented and team-oriented approach
+ Quick comprehension and willingness to take responsibility, works with autonomy and flexibility
+ Critical thinking
+ Multi-tasking, agile skills and flexible to adapt to changes
+ Always willing to learn and grow with an attitude to go beyond
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
**The Position**
Mission
As the Global Patient Care Demand Manager, you will be in charge of managing Customer Care and Service demands by understanding what customers and stakeholders need, planning the necessary steps to fulfill those needs and making sure the Global Patient Care Organization is ready to meet these requests. The GPC Demand Manager is in charge of detecting and adapting user and/or customer demand for GPC services and to improve GPC processes where and if they are required for embedding the new business accordingly with the GPC strategy.
You will have in-depth specialist knowledge of your own job discipline and broad knowledge of related disciplines in the field. You contribute by participating in global cross-functional and cross-chapter squads where it may take a leading role. You may coach colleagues and help others develop expertise/skills and navigate in complex situations by applying a diverse skillset.
You will deeply connect with relevant Global and Countries senior stakeholders from GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales to understand business needs and to develop processes driven by GPC vision granting the best customer experience for all patients and customers. You will define and agree the project objectives, timelines and budget requirements.
You will monitor project teams to make sure goals, objectives, timelines and budget are kept. Knowledgeable of larger landscapes without neglecting granular details while tracking project health and staying alert for risk and resolving issues as they arise, you will maintain standards and monitor scope with project quality. As part of an agile project, management approach and clear and transparent communication to stakeholders is key for overall project success.
As part of a GPC, you will need to have an active role in driving the transformation by promoting change management in each project in order to contribute for the creation of the governance of the new organization set up as well as clear processes, roles and responsibilities.
You will ensure that changes or innovations designed to improve business efficiency are implemented smoothly while minimizing risks and maximizing benefits.
Key Accountabilities
+ As a member of the GPC team, continuously improve the global operational framework to provide a global consistent Customer Experience approach on a high standard
+ Prepare action plans on global level and apply them in the countries and key functions involved to meet business objectives
+ In collaboration with partners and stakeholders, develop validation strategy and ensures smooth execution
+ Work collaboratively and act as a leader leading stakeholders (in GPC, GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales) organizing and prioritizing critical issues
+ Design Service Concept Model and develop processes driven by GPC vision to grant the best customer experience for all patients and customers
+ Responsible for change control oversight in respective projects
+ Strive for significant improvement and reduction of project timeline, evaluate scenarios to reduce project costs and establish lean and robust processes
+ Report on project progress, offer viable solutions and opportunities as they arise
+ Contributing with data, analyses, information and recommendations to strategic plans and reviews for the entire GPC Organization and stakeholders.
+ Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
+ Meet objectives by forecasting requirements, and initiating corrective actions as part of the project management for local and global projects.
+ Facilitate right first time mindset and drive the change management in the consolidation of the new organization set up
+ Establish new and efficient network between GPC and other key functions ensuring that GPC processes and people are updated based on new decision taken ensuring a smooth transition
Key skills and Experience
+ Successfully completed bachelor or higher education in economics or scientific related disciplines
+ Minimum of 5 years professional experience in Customer Care Management
+ Minimum of 5 years professional experience in Project Management
+ Experience in managing complex projects
+ Fluent speaking and writing in English, another language is of advantage
+ Methodological competence, analytical skills and affinity for numbers and figures
+ Expertise in stakeholder management
+ Excellent communication skills, empathic, solution-oriented and team-oriented approach
+ Quick comprehension and willingness to take responsibility, works with autonomy and flexibility
+ Critical thinking
+ Multi-tasking, agile skills and flexible to adapt to changes
+ Always willing to learn and grow with an attitude to go beyond
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
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This advertiser has chosen not to accept applicants from your region.
0
Senior Medical Representative - Lytics Specialist
Kuala Lumpur, Kuala Lumpur
Boehringer Ingelheim
Posted 2 days ago
Job Viewed
Job Description
**The Position**
You will get the chance to pioneer the launch of a new Lytics product and be a change agent to better stroke care services in Malaysia
You will interact with various different stakeholders involved in the care journey of stroke patients, gathering insights, developing strategy/tactics to unlock or remove barriers to better stroke care services
As the only in-field customer facing personnel, you will get to work with cross functional brand team to design and execute initiatives for the new launch Lytics product
**Tasks and Responsibilities:**
+ Drive Strategic Account and Territory Performance - meet/exceed sales targets for assigned product(s) within a designated territory through achievement of related quantitative/qualitative strategic account KPIs.
+ Strategic Account Planning - Lead development of cross-functional strategic account plans based on robust understanding of patient journey, account potential, current contribution, drivers, barriers, key stakeholders, critical success factors, resources required and desired outcomes.
+ Strategic Account Plan Execution - Lead the successful execution of strategic account plan objectives, ensuring tailored customer interactions, strengthening partnerships with stakeholders. Implement Multi Channel Cycle Plans and drive strategic initiatives to achieve defined qualitative and quantitative KPIs.
+ Demonstrate Superior Customer Engagement Capability - Build and sustain strong strategic relationships with key account stakeholders. Effective Knowledge depth and effective Customer Engagement Skill proficiency. Digitally fluent/ tech savvy, capable and confident in presenting
+ Adhere to Compliance, Code of Conduct and Policies - Responsible for ensuring all company, industry or strategic account compliance requirements are understood, adhered to and established local compliance processes are followed
**Requirements:**
+ Bachelor's degree in science or health sciences
+ Well established, knowledge of Malaysia public hospital system/services & infrastructure.
+ Preferably with a minimum of 2 years of experience as medical representative in public hospitals.
+ Experience with new product launches and/or working experience in Public restructured hospitals or in neurology therapeutic area will be an added advantage
+ Excellent communication and inter-personal skills with good spoken and written English
+ Ability to present scientific data in health sciences to healthcare professionals
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
You will get the chance to pioneer the launch of a new Lytics product and be a change agent to better stroke care services in Malaysia
You will interact with various different stakeholders involved in the care journey of stroke patients, gathering insights, developing strategy/tactics to unlock or remove barriers to better stroke care services
As the only in-field customer facing personnel, you will get to work with cross functional brand team to design and execute initiatives for the new launch Lytics product
**Tasks and Responsibilities:**
+ Drive Strategic Account and Territory Performance - meet/exceed sales targets for assigned product(s) within a designated territory through achievement of related quantitative/qualitative strategic account KPIs.
+ Strategic Account Planning - Lead development of cross-functional strategic account plans based on robust understanding of patient journey, account potential, current contribution, drivers, barriers, key stakeholders, critical success factors, resources required and desired outcomes.
+ Strategic Account Plan Execution - Lead the successful execution of strategic account plan objectives, ensuring tailored customer interactions, strengthening partnerships with stakeholders. Implement Multi Channel Cycle Plans and drive strategic initiatives to achieve defined qualitative and quantitative KPIs.
+ Demonstrate Superior Customer Engagement Capability - Build and sustain strong strategic relationships with key account stakeholders. Effective Knowledge depth and effective Customer Engagement Skill proficiency. Digitally fluent/ tech savvy, capable and confident in presenting
+ Adhere to Compliance, Code of Conduct and Policies - Responsible for ensuring all company, industry or strategic account compliance requirements are understood, adhered to and established local compliance processes are followed
**Requirements:**
+ Bachelor's degree in science or health sciences
+ Well established, knowledge of Malaysia public hospital system/services & infrastructure.
+ Preferably with a minimum of 2 years of experience as medical representative in public hospitals.
+ Experience with new product launches and/or working experience in Public restructured hospitals or in neurology therapeutic area will be an added advantage
+ Excellent communication and inter-personal skills with good spoken and written English
+ Ability to present scientific data in health sciences to healthcare professionals
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Clinical Specialist
Petaling Jaya, Selangor
Medtronic
Posted 7 days ago
Job Viewed
Job Description
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
Medtronic is a market leader, and our expanding portfolio delivers measurable clinical and economic value - and opens doors. With a passion for helping patients and a commercial mindset, you will make a significant difference together with Medtronic! Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations.
**Responsibilities may include the following and other duties may be assigned:**
+ Conducts on-site education and / or consulting.
+ Supports field personnel in providing the best possible outcomes and service for Medtronic customers.
+ Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s).
+ Participates in conventions, forums, and meetings to increase product awareness.
+ Works closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support.
+ Identifies and facilitates execution on growth opportunities with Sales and Clinical Support Team.
+ Serves as a technical resource to support sales of a specific medical product or solution.
**Required Knowledge and Experience:**
+ Bachelor's degree with minimum of 2 years of relevant experience
+ 2-3 years of experience in the medical device industry, with exposure to operating theatre (OT) environments and operational processes is preferred
+ Proficient in English, both verbal and written
+ Familiarity with Mandarin and Bahasa Malaysia is a plus
+ Some out-of-hour work will be required; willing to travel
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email
**A Day in the Life**
Medtronic is a market leader, and our expanding portfolio delivers measurable clinical and economic value - and opens doors. With a passion for helping patients and a commercial mindset, you will make a significant difference together with Medtronic! Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations.
**Responsibilities may include the following and other duties may be assigned:**
+ Conducts on-site education and / or consulting.
+ Supports field personnel in providing the best possible outcomes and service for Medtronic customers.
+ Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s).
+ Participates in conventions, forums, and meetings to increase product awareness.
+ Works closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support.
+ Identifies and facilitates execution on growth opportunities with Sales and Clinical Support Team.
+ Serves as a technical resource to support sales of a specific medical product or solution.
**Required Knowledge and Experience:**
+ Bachelor's degree with minimum of 2 years of relevant experience
+ 2-3 years of experience in the medical device industry, with exposure to operating theatre (OT) environments and operational processes is preferred
+ Proficient in English, both verbal and written
+ Familiarity with Mandarin and Bahasa Malaysia is a plus
+ Some out-of-hour work will be required; willing to travel
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Clinical Specialist, Joint Replacement
Petaling Jaya, Selangor
Stryker
Posted 12 days ago
Job Viewed
Job Description
**What You Will Do:**
+ Provide effective technical consultative service to customers before, during and after routine surgical cases
+ Apply product proficiency by ensuring customers comprehend technical specifications and usage instructions of Stryker products
+ Case prearrangement and instrument & implant kits monitoring
+ Provide inventory management and invoicing to customers and branch operations
+ Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location
+ Attend and support routine primary surgical procedures
+ Confidently identify and troubleshoot product-related issues related to a customer's application of a product
+ Document every incident regarding product performance issues; assist in preparing reports regarding these product issues according to Company policy and governmental requirements
+ Assist in the return/addition of products resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures
+ Ensure that products requiring maintenance are returned to the branch in a timely manner
+ Provide some product training to colleagues and/or customers in both one-on-one and in-service settings
+ Keep updated on product knowledge and professional skills through internal training, external seminars and other sources
**What You Need:**
+ Bachelor's Degree or Diploma in Nursing or Health Sciences related fields
+ Nursing or Scrubbing and Operation Theatre case support experience
+ Good communication skills in spoken and written English
+ Possess the motivation and enthusiasm to positively help patients through the ambassadorship of using Stryker products
+ Good interpersonal skills to manage internal and external stakeholders
Pay rate will not be below any applicable local minimum wage rates.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
+ Provide effective technical consultative service to customers before, during and after routine surgical cases
+ Apply product proficiency by ensuring customers comprehend technical specifications and usage instructions of Stryker products
+ Case prearrangement and instrument & implant kits monitoring
+ Provide inventory management and invoicing to customers and branch operations
+ Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location
+ Attend and support routine primary surgical procedures
+ Confidently identify and troubleshoot product-related issues related to a customer's application of a product
+ Document every incident regarding product performance issues; assist in preparing reports regarding these product issues according to Company policy and governmental requirements
+ Assist in the return/addition of products resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures
+ Ensure that products requiring maintenance are returned to the branch in a timely manner
+ Provide some product training to colleagues and/or customers in both one-on-one and in-service settings
+ Keep updated on product knowledge and professional skills through internal training, external seminars and other sources
**What You Need:**
+ Bachelor's Degree or Diploma in Nursing or Health Sciences related fields
+ Nursing or Scrubbing and Operation Theatre case support experience
+ Good communication skills in spoken and written English
+ Possess the motivation and enthusiasm to positively help patients through the ambassadorship of using Stryker products
+ Good interpersonal skills to manage internal and external stakeholders
Pay rate will not be below any applicable local minimum wage rates.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Clinical Application Specialist
J&J Family of Companies
Posted 27 days ago
Job Viewed
Job Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Function:**
MedTech Sales
**Job Sub** **Function:**
Key Account Management - MedTech (No Commission)
**Job Category:**
Business Enablement/Support
**All Job Posting Locations:**
Penang, Pulau Pinang (Penang), Malaysia
**Job Description:**
Join a team at the forefront of healthcare innovation. As a Clinical Application Specialist, you'll play a vital role in supporting physicians and hospital staff during live procedures, ensuring seamless execution and optimal product usage. This role offers a unique opportunity to combine technical expertise with meaningful patient impact while collaborating across teams to drive operational excellence and business growth.
**Job Responsibilities**
+ Provide guide clinical and technical support to physicians and hospital staff during live cases, primarily within Malaysia.
+ Educate customers on product usage through in-service trainings, technical briefings, and clinical demonstrations.
+ Ensure seamless case execution by coordinating stock checks, timely deliveries, and internal partner support.
+ Uphold proper usage and promotion of Johnson & Johnson products through regular training and customer education sessions.
+ Optimize inventory and logistics efficiency in assigned hospitals, including consignment management.
+ Identify and communicate potential business opportunities to the Sales Manager.
+ Collaborate with Sales Manager to create awareness of business solutions and engage key decision-makers.
+ Share standard methodologies across clinical support teams and assist in building strategic partnerships with other internal business units.
**Job Requirements**
+ Bachelor's degree in Biomedical Sciences, Biomedical Engineering, Biomedical Technology, or related field.
+ 1-4 years of experience in medical devices; cardiology or electrophysiology background preferred.
+ Strong technical troubleshooting skills and familiarity with hospital environments, including cath labs.
+ Excellent communication, negotiation, and presentation skills with healthcare professionals.
+ Proven ability to lead customers, solve problems, and work independently with high responsibility.
+ Flexible and mobile-able to travel frequently across Malaysia and work weekends/public holidays when needed.
+ Self-motivated, energetic, and a collaborative teammate with attention to detail and multitasking ability.
+ Fluent in English (spoken, written, and presentation)
**About MedTech**
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at
MedTech Sales
**Job Sub** **Function:**
Key Account Management - MedTech (No Commission)
**Job Category:**
Business Enablement/Support
**All Job Posting Locations:**
Penang, Pulau Pinang (Penang), Malaysia
**Job Description:**
Join a team at the forefront of healthcare innovation. As a Clinical Application Specialist, you'll play a vital role in supporting physicians and hospital staff during live procedures, ensuring seamless execution and optimal product usage. This role offers a unique opportunity to combine technical expertise with meaningful patient impact while collaborating across teams to drive operational excellence and business growth.
**Job Responsibilities**
+ Provide guide clinical and technical support to physicians and hospital staff during live cases, primarily within Malaysia.
+ Educate customers on product usage through in-service trainings, technical briefings, and clinical demonstrations.
+ Ensure seamless case execution by coordinating stock checks, timely deliveries, and internal partner support.
+ Uphold proper usage and promotion of Johnson & Johnson products through regular training and customer education sessions.
+ Optimize inventory and logistics efficiency in assigned hospitals, including consignment management.
+ Identify and communicate potential business opportunities to the Sales Manager.
+ Collaborate with Sales Manager to create awareness of business solutions and engage key decision-makers.
+ Share standard methodologies across clinical support teams and assist in building strategic partnerships with other internal business units.
**Job Requirements**
+ Bachelor's degree in Biomedical Sciences, Biomedical Engineering, Biomedical Technology, or related field.
+ 1-4 years of experience in medical devices; cardiology or electrophysiology background preferred.
+ Strong technical troubleshooting skills and familiarity with hospital environments, including cath labs.
+ Excellent communication, negotiation, and presentation skills with healthcare professionals.
+ Proven ability to lead customers, solve problems, and work independently with high responsibility.
+ Flexible and mobile-able to travel frequently across Malaysia and work weekends/public holidays when needed.
+ Self-motivated, energetic, and a collaborative teammate with attention to detail and multitasking ability.
+ Fluent in English (spoken, written, and presentation)
**About MedTech**
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at
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