75 Healthcare Specialist jobs in Malaysia

Job Title Technical Support Specialist - Healthcare InformaticsJob Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to focus on delivering excellent healthcare informatics product service support expertise to customer and being there for customers when they need us most. The Technical Support Specialist - Healthcare Informatics is responsible for providing service support expertise to customers, ensuring high customer satisfaction. Activities include resolution of incidents, problems and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI (Healthcare Informatics division) as represented by the Service Desk, Solutions Group, Project Office, EDI Sales and Management.

Key Responsibilities:

• Manage and maintain effective communication with customers in relation to logged service requests.
• Manage effective communication with internal and external cross functional teams.
• Effectively utilize service tools for the logging, triage and classification of cases in line with published work instructions, leading to resolution – remotely or onsite.
• Monitoring of cases to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved
• Negotiating and prioritizing case load with the Service Delivery Manager and/or the support team members.
• Work on root cause analysis of the incident when needed and work with Problem management team or Subject Matter Expert for further analysis.
• Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types
• Participate in weekly rotating on-call responsibilities, providing 24/7 coverage.
• Work with team to perform preventive maintenance.
• Participate and contribute in cross functional team as an active team member
• Scoping, designing, building, deploying and/or integrating solutions · Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing ·
• Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution · Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment.
• Documentation of solutions to ensure support teams and other consultants can participate in support and onward development ·
• Practices strong configuration management and version control · Execute activities as described in the Philips Excellence Process Framework
• Manage and maintain effective communication with customers in relation to logged service requests and project deployment.
• Mentors and trains customers to maintain their systems · Is a customer advocate and leverages insights to drive product decisions.
• Participate and contribute in cross functional team as an active team member. Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects ·
• Manage effective communication with internal and external cross functional teams.
• Effectively utilize service and project management tools for the logging, triage and classification of cases and time worked against a project in line with published work instructions, leading to resolution – remotely or onsite.
• Resolve technical issues and offer proactive technical support ·
• Monitoring of cases that has been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved.
• Meeting project milestones and timelines for tasks / activities that has been assigned.
• Negotiating and prioritizing, timelines, case load with various internal stakeholders and/or the support teams.
• Work on root cause analysis of the incident when needed and work with Problem management team for further analysis.
• Undertaking analysis of cases to identify recurring incidents that could be potentially due to quality of deployment during the project phase and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types
• Participate project deployment and associated activities which may require working beyond business hours.
• Work with the technical support team to optimize existing install bases with learnings from deployments

To succeed in this role, you’ll need a customer-first attitude and the following:

• Relevant degree in computer science or related technology with a minimum of 5 years overall experience with 3+ years hands-on experience supporting different customer
• Windows Server Administration experience preferred
• Knowledge Oracle database, VMware, Hyper-V, Windows Server application and Network technologies preferred
• Awareness of or Familiarity with Radiological workflow, including DICOM, HL7 etc., preferred but not mandatory.
• Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution
• Proven ability to solve problems systematically and effectively, ensures high customer satisfaction
• Self-driven, independent, humble and team spirited with learning aptitude.
• Exhibits leadership through personal responsibility, accountability and teamwork.
• Able to write client-side scripts like PowerShell, batch etc.

How we work at Philips

There are three core ways that define our ways of working - embracing flexibility, being at our best, and impactful collaboration . We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.

We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips , read stories from our employee blog , find information about our recruitment process and answers to some frequently asked questions .

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Job Title Technical Support Specialist - Healthcare Informatics Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common.

An unwavering sense of purpose

and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most. The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs. In this role, you have the opportunity to

focus on delivering excellent healthcare informatics product service support expertise to customer and being there for customers when they need us most. The

Technical Support Specialist - Healthcare Informatics

is responsible for providing service support expertise to customers, ensuring high customer satisfaction. Activities include resolution of incidents, problems and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI (Healthcare Informatics division) as represented by the Service Desk, Solutions Group, Project Office, EDI Sales and Management. Key Responsibilities: Manage and maintain effective communication with customers in relation to logged service requests. Manage effective communication with internal and external cross functional teams. Effectively utilize service tools for the logging, triage and classification of cases in line with published work instructions, leading to resolution – remotely or onsite. Monitoring of cases to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved Negotiating and prioritizing case load with the Service Delivery Manager and/or the support team members. Work on root cause analysis of the incident when needed and work with Problem management team or Subject Matter Expert for further analysis. Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types Participate in weekly rotating on-call responsibilities, providing 24/7 coverage. Work with team to perform preventive maintenance. Participate and contribute in cross functional team as an active team member Scoping, designing, building, deploying and/or integrating solutions · Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing · Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution · Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment. Documentation of solutions to ensure support teams and other consultants can participate in support and onward development · Practices strong configuration management and version control · Execute activities as described in the Philips Excellence Process Framework Manage and maintain effective communication with customers in relation to logged service requests and project deployment. Mentors and trains customers to maintain their systems · Is a customer advocate and leverages insights to drive product decisions. Participate and contribute in cross functional team as an active team member. Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects · Manage effective communication with internal and external cross functional teams. Effectively utilize service and project management tools for the logging, triage and classification of cases and time worked against a project in line with published work instructions, leading to resolution – remotely or onsite. Resolve technical issues and offer proactive technical support · Monitoring of cases that has been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved. Meeting project milestones and timelines for tasks / activities that has been assigned. Negotiating and prioritizing, timelines, case load with various internal stakeholders and/or the support teams. Work on root cause analysis of the incident when needed and work with Problem management team for further analysis. Undertaking analysis of cases to identify recurring incidents that could be potentially due to quality of deployment during the project phase and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types Participate project deployment and associated activities which may require working beyond business hours. Work with the technical support team to optimize existing install bases with learnings from deployments To succeed in this role, you’ll need a customer-first attitude and the following: Relevant degree in computer science or related technology with a minimum of

5 years overall experience with 3+ years hands-on experience supporting different customer Windows Server Administration experience preferred Knowledge Oracle database, VMware, Hyper-V, Windows Server application and Network technologies preferred Awareness of or Familiarity with Radiological workflow, including DICOM, HL7 etc., preferred but not mandatory. Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution Proven ability to solve problems systematically and effectively, ensures high customer satisfaction Self-driven, independent, humble and team spirited with learning aptitude. Exhibits leadership through personal responsibility, accountability and teamwork. Able to write client-side scripts like PowerShell, batch etc. How we work at Philips There are three core ways that define our ways of working -

embracing flexibility, being at our best, and impactful collaboration . We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion. We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely. Why should you join Philips? Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you. Visit our careers website to explore what it’s like

working at Philips , read stories from our

employee blog , find information about our

recruitment process

and answers to some

frequently asked questions .

#J-18808-Ljbffr

JOB RESPONSIBILITIES:

• Assist to Develop and plan resource allocation effectively to address changing market dynamics and competitions.
• Assist Strategic planning and leadership to drive brand performance in ensuring successful market penetration.
• Prioritizing product features and communicating the reason behind this to the Manager
• Performing customer interviews and market assessment
• Analysis of customer experience and demands.
• Build a business case for the new portfolio encompassing medical Devices & Equipment
• Assist to Formulate, direct, and coordinate all customer segment marketing activities and tactics to launch and promote the brand, working with the sales team.
• Assist in Managing product road maps and releases.
• Understanding product selling points.
• Generating new product ideas.
• Create and enhance relationships, internal and external, that contribute towards establishing the brand (key customers, thought leaders, associations, and industry players) and implement established KOL strategy.
• Attending life OT cases supporting sales team.
• Support CMEs and conduct product training for the Sales Team.
• Acting as a product evangelist and representing the company at public events.

JOB REQUIREMENTS:

• Basic degree in related field with 2-3 years of experience in related field
• OT Nurses with 2-3 years of experience
• Experience in Medical Devices and equipment sales (encouraged)
• Willing to travel
• Strong analytical and problem-solving skills
• Ability to work independently and fast past environments
• Posses own vehicle

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What You Can Expect

The ROSA Clinical Specialist provides, clinical support, and account management for the ROSATM system by aligning with key stakeholders including orthopedic surgeons, hospital administrators, customer facility staff, sales teams to identify potential new target accounts, drive successful account onboarding and system utilization with the ROSA Platform. In addition, they would be responsible to lead key projects that are needed for the team.

How You'll Create Impact

• Through partnership with the surgeons, hospital staff and Recon sales team, help drive system utilization by determining the appropriate program elements to meet the needs of the hospitals’ patient population and local market
• Provide on-site support for product demonstrations and educational initiatives to build local and regional market awareness
• Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSATM system
• Work with the Recon sales teams to increase procedure volume by identifying and expanding ROSATM users and facilitate ROSATM product demonstrations and educational initiatives to build local and regional market awareness
• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
• Provide product feedback and improvements to Regional ROSATM stakeholders
• Works closely with ZBI Coordinator – ROSATM to ensure Med-Ed programs are executed flawlessly
  
  

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.

What Makes You Stand Out

• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
• Follow all internal communication and documentation policies (QA).
• Provide product feedback and improvements to R&D
• Attend product trade shows and annual trainings as needed
  
  

Your Background

• B.Sc. or M.Sc. in Engineering or Science or Nursing background
• Minimum of 6 to 8 years of clinical sales experience or 5 years of orthopedic (joint replacement) sales and case coverage experience.
• Experience with Clinical Support in the Operating Room preferred
• Prior experience with Robotics would be added advantage
• Strong interpersonal and communication skills
• Strong presentation and demonstration skills, both live and online
• Proven track record of achieving strong results
• Ability to apply technical knowledge to solve varied and complex problems
  
  

Travel Expectations

• Up to 80%; as and when required

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Health Care Provider
• Industries Medical Equipment Manufacturing

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What You Can Expect

The ROSA Clinical Specialist provides, clinical support, and account management for the ROSA^TM system by aligning with key stakeholders including orthopedic surgeons, hospital administrators, customer facility staff, sales teams to identify potential new target accounts, drive successful account onboarding and system utilization with the ROSA Platform. In addition, they would be responsible to lead key projects that are needed for the team.

How You'll Create Impact

• Through partnership with the surgeons, hospital staff and Recon sales team, help drive system utilization by determining the appropriate program elements to meet the needs of the hospitals’ patient population and local market
• Provide on-site support for product demonstrations and educational initiatives to build local and regional market awareness
• Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSA^TM system
• Work with the Recon sales teams to increase procedure volume by identifying and expanding ROSA^TM users and facilitate ROSA^TM product demonstrations and educational initiatives to build local and regional market awareness
• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
• Provide product feedback and improvements to Regional ROSA^TM stakeholders
• Works closely with ZBI Coordinator – ROSA^TM to ensure Med-Ed programs are executed flawlessly

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.

What Makes You Stand Out

• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
• Follow all internal communication and documentation policies (QA).
• Provide product feedback and improvements to R&D
• Attend product trade shows and annual trainings as needed

Your Background

• B.Sc. or M.Sc. in Engineering or Science or Nursing background
• Minimum of 6 to 8 years of clinical sales experience or 5 years of orthopedic (joint replacement) sales and case coverage experience.
• Experience with Clinical Support in the Operating Room preferred
• Prior experience with Robotics would be added advantage
• Strong interpersonal and communication skills
• Strong presentation and demonstration skills, both live and online
• Proven track record of achieving strong results
• Ability to apply technical knowledge to solve varied and complex problems

Travel Expectations

• Up to 80%; as and when required

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• Salary Range MYR 3,000 - 3,999
• Country Malaysia

Job Description

• Manage queries from internal and external customers and provide technical support to any problems encountered by users.
• Conduct instrument installation or refresher training.
• Plan, organize and conduct courses/seminar/workshop on products for customers.
• Work with the relevant sales person to meet the sales team’s demonstration commitments.
• Provide technical training to sales representatives and collaborate with them in developing and planning of sales & marketing related activities.
• Maintain an in-depth and current knowledge of the users’ application needs.
• Provide regular feedback and reports on market and competitive situations to Sales Managers/Product Support Manager.
• Prepare weekly activities report to the Supervisor when required.
• Comply with ISO quality management system requirements.
• Perform other related duties and responsibilities as may be required from the Superior from time to time.

Requirements

• Bachelor's degree (Master’s degree is a plus) in Biomedical Sciences or Medical Laboratory Technology, with a minimum of 1-2 years of working experience in the application support field, clinical laboratory or related.
• Good understanding of current medical laboratory methodologies, protocols and QC will be an advantage.
• Preferably with 1-2 years in the lab/application support field.
• Effective communication skills to articulate technical and product information clearly to both internal and external customers.
• Responsible, independent, well-organized and a good team member.
• Able to base in Penang.
• Possess own transport and willing to travel; allowance is given accordingly.

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**What You Can Expect**
The ROSA Clinical Specialist provides, clinical support, and account management for the **ROSA** **TM** **system** by aligning with key stakeholders including orthopedic surgeons, hospital administrators, customer facility staff, sales teams to identify potential new target accounts, drive successful account onboarding and system utilization with the **ROSA** Platform. In addition, they would be responsible to lead key projects that are needed for the team.
**How You'll Create Impact**
+ Through partnership with the surgeons, hospital staff and Recon sales team, help drive system utilization by determining the appropriate program elements to meet the needs of the hospitals' patient population and local market
+ Provide on-site support for product demonstrations and educational initiatives to build local and regional market awareness
+ Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the **ROSA** **TM** system
+ Work with the Recon sales teams to increase procedure volume by identifying and expanding **ROSA** **TM** users and facilitate **ROSA** **TM** product demonstrations and educational initiatives to build local and regional market awareness
+ Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
+ Provide product feedback and improvements to Regional **ROSA** **TM** stakeholders
+ Works closely with ZBI Coordinator - **ROSA** **TM** to ensure Med-Ed programs are executed flawlessly
**_This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA._**
**What Makes You Stand Out**
+ Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
+ Follow all internal communication and documentation policies (QA).
+ Provide product feedback and improvements to R&D
+ Attend product trade shows and annual trainings as needed
**Your Background**
+ B.Sc. or M.Sc. in Engineering or Science or Nursing background
+ Minimum of 6 to 8 years of clinical sales experience or 5 years of orthopedic (joint replacement) sales and case coverage experience.
+ Experience with Clinical Support in the Operating Room preferred
+ Prior experience with Robotics would be added advantage
+ Strong interpersonal and communication skills
+ Strong presentation and demonstration skills, both live and online
+ Proven track record of achieving strong results
+ Ability to apply technical knowledge to solve varied and complex problems
**Travel Expectations**
+ Up to 80%; as and when required

**What You Can Expect**
The ROSA Clinical Specialist provides, clinical support, and account management for the **ROSA** **TM** **system** by aligning with key stakeholders including orthopedic surgeons, hospital administrators, customer facility staff, sales teams to identify potential new target accounts, drive successful account onboarding and system utilization with the **ROSA** Platform. In addition, they would be responsible to lead key projects that are needed for the team.
**How You'll Create Impact**
+ Through partnership with the surgeons, hospital staff and Recon sales team, help drive system utilization by determining the appropriate program elements to meet the needs of the hospitals' patient population and local market
+ Provide on-site support for product demonstrations and educational initiatives to build local and regional market awareness
+ Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the **ROSA** **TM** system
+ Work with the Recon sales teams to increase procedure volume by identifying and expanding **ROSA** **TM** users and facilitate **ROSA** **TM** product demonstrations and educational initiatives to build local and regional market awareness
+ Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
+ Provide product feedback and improvements to Regional **ROSA** **TM** stakeholders
+ Works closely with ZBI Coordinator - **ROSA** **TM** to ensure Med-Ed programs are executed flawlessly
**_This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA._**
**What Makes You Stand Out**
+ Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
+ Follow all internal communication and documentation policies (QA).
+ Provide product feedback and improvements to R&D
+ Attend product trade shows and annual trainings as needed
**Your Background**
+ B.Sc. or M.Sc. in Engineering or Science or Nursing background
+ Minimum of 6 to 8 years of clinical sales experience or 5 years of orthopedic (joint replacement) sales and case coverage experience.
+ Experience with Clinical Support in the Operating Room preferred
+ Prior experience with Robotics would be added advantage
+ Strong interpersonal and communication skills
+ Strong presentation and demonstration skills, both live and online
+ Proven track record of achieving strong results
+ Ability to apply technical knowledge to solve varied and complex problems
**Travel Expectations**
+ Up to 80%; as and when required

What You Can Expect

The ROSA Clinical Specialist provides, clinical support, and account management for the

ROSA TM

system

by aligning with key stakeholders including orthopedic surgeons, hospital administrators, customer facility staff, sales teams to identify potential new target accounts, drive successful account onboarding and system utilization with the

ROSA

Platform. In addition, they would be responsible to lead key projects that are needed for the team. How You'll Create Impact

Through partnership with the surgeons, hospital staff and Recon sales team, help drive system utilization by determining the appropriate program elements to meet the needs of the hospitals’ patient population and local market Provide on-site support for product demonstrations and educational initiatives to build local and regional market awareness Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the

ROSA TM

system Work with the Recon sales teams to increase procedure volume by identifying and expanding

ROSA TM

users and facilitate

ROSA TM

product demonstrations and educational initiatives to build local and regional market awareness Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances. Provide product feedback and improvements to Regional

ROSA TM

stakeholders Works closely with ZBI Coordinator –

ROSA TM

to ensure Med-Ed programs are executed flawlessly This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA. What Makes You Stand Out

Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances. Follow all internal communication and documentation policies (QA). Provide product feedback and improvements to R&D Attend product trade shows and annual trainings as needed Your Background

B.Sc. or M.Sc. in Engineering or Science or Nursing background Minimum of 6 to 8 years of clinical sales experience or 5 years of orthopedic (joint replacement) sales and case coverage experience. Experience with Clinical Support in the Operating Room preferred Prior experience with Robotics would be added advantage Strong interpersonal and communication skills Strong presentation and demonstration skills, both live and online Proven track record of achieving strong results Ability to apply technical knowledge to solve varied and complex problems Travel Expectations

Up to 80%; as and when required

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