141 Healthcare Quality jobs in Malaysia

Quality Assurance Manager (Healthcare)

Alor Setar, Kedah Aurelius Hospital Alor Setar

Posted 11 days ago

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Job Description

Join to apply for the Quality Assurance Manager (Healthcare) role at Aurelius Hospital Alor Setar .

This position requires a degree in Nursing, Pharmacist, or Allied Healthcare, with 3 to 5 years of experience in Accreditation, Quality Improvement, and Regulatory work. Candidates must have clinical experience or a clinical background and be actively involved in data management and analysis related to organizational priorities.

Key qualifications include knowledge of quality improvement tools, MSQH & JCI Standard Requirements, Incident Management, Risk Management, Data Validation, Data Analysis, and Improvement methodologies such as PDSA, FMEA, RCA. Strong computer skills in MS Word, Excel, Outlook, and Adobe are essential, along with good communication skills in English and Bahasa. Attention to detail and ability to meet deadlines are also required.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Quality Assurance

Industries

Hospitals and Healthcare

This job is active and accepting applications.

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Quality & Process Improvement Engineer (Teradyne, Penang)

Teradyne

Posted 17 days ago

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Job Description

Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview
The Quality & Process Improvement Engineer is a hybrid role designed to manage the organization's Quality Management System (QMS) while also guide process improvement and digital transformation initiatives. This position will be responsible for ensuring compliance with industry standards, driving continuous improvement projects, and utilizing information technology to optimize business processes. The ideal candidate is a versatile professional who excels in quality management, process engineering, and the use of technology to enhance operational efficiency.
+ Quality Management:
+ Oversee the Quality Management System (QMS), ensuring compliance with relevant standards (e.g., ISO 9001) and regulatory requirements.
+ Conduct internal audits, manage corrective actions, and ensure continuous improvement of quality processes.
+ Develop, implement, and monitor quality policies, procedures, and metrics across the organization.
+ Responsible for root cause and problem-solving activities to address quality issues and customer complaints.
+ Process Improvement & Design:
+ Collaborate with cross-functional teams to identify, prioritize, and implement process improvement initiatives.
+ Facilitate workshops and training sessions to promote a culture of continuous improvement.
+ Design and document efficient business processes, ensuring they align with company objectives and industry's best practices.
+ Develop tools and frameworks for process standardization and optimization.
+ Digital Transformation & IT Integration:
+ Utilize information technology tools to support data examination, process automation, and workflow optimization.
+ To partner with IT and operational teams to design digital solutions that enhance process efficiency and user experience.
+ Leverage data to identify trends, measure process performance, and drive informed decision-making.
+ Stay updated on emerging technologies and industry trends to recommend and implement innovative solutions.
+ Leadership & Collaboration:
+ Serve as a change agent, fostering a culture of quality and continuous improvement across the organization.
+ Responsible for cross-functional project teams to execute complex process improvement initiatives.
+ Provide mentorship and guidance to team members on quality management and process improvement methodologies.
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
+ Bachelor's degree in engineering, Business Administration, Information Systems, or a related field.
+ 5+ years of experience in Manufacturing environment, Business Process Engineering, Quality Management or a similar role.
+ Strong knowledge of quality standards (e.g., ISO 9001), process improvement methodologies (e.g., Lean, Six Sigma), and project management.
+ Experience in process design, mapping, and optimization using software tools (e.g., Visio, BPM tools).
+ Proficiency in data analysis and familiarity with IT tools such as ERP systems, data visualization software (e.g., Power BI, Tableau), and automation platforms.
+ Excellent problem-solving, investigation andd decision-making skills.
+ Strong communication and interpersonal skills, with the ability to guide projects and influence stakeholders at all levels.
Additional Requirements:
+ Six Sigma Green Belt or Black Belt certification.
+ Experience with digital transformation projects or IT systems implementation.
+ Familiarity with industry-specific regulations and compliance requirements.
+ May require occasional travel to company locations or client sites.
+ Ability to work in a dynamic environment, manage multiple projects, and adapt to changing priorities.
Benefits:
Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, fitness and health, heath screening, insurance (Term Life, Personal Accident and Hospitalization and Surgical), time off (annual leave starting with 15 days), tuition assistance programs, and more.
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Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you're unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at or contact them at for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
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Quality Assurance Specialist

Ansell

Posted 1 day ago

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Job Description

At Ansell, we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear to keep workers safe and productive across industrial, medical, and consumer applications.

Discover more about our company, our people, and our values by visiting us at Ansell.

Ansell is looking for a Specialist, Quality Assurance to join our team in Cyberjaya!

In this position you will play a vital role in carrying out QA activities supporting organizational goals, responsible for onsite/virtual product inspections, supplier audits, product evaluation, and analysis

What benefits and opportunities does Ansell offer?

  • Competitive compensation plan, including a performance based annual incentive.
  • Flexible and hybrid work model.
  • A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered—across our global community.
  • Ansell University, LinkedIn Learning and Mentorship programs to develop professional and interpersonal skills.
  • Opportunities to advance and grow within the company through LinkedIn Learning and Mentorships.

What your role will be?

  • Perform onsite/virtual product inspections and audits of Ansell's Manufacturing Partners
  • Conduct testing of finished products for conformance to specifications
  • Analyze test results, prepare trending charts, and make recommendations
  • Identify and correct product quality and manufacturing process issues
  • Perform supplier quality system audits per ISO standards
  • Assist in product evaluation and qualification for new products
  • Coordinate supplier change requests and implement change control
  • Review Certificates of Analysis (COA) and report OOS results
  • Perform other QA tasks as assigned

What will you bring to Ansell?

  • Bachelor's degree or equivalent college (in chemistry/polymer science) preferred
  • High School accepted with sufficient QA, RA, and QMS management
  • 3-5 years experience in manufacturing with Quality Management Systems (ISO 9001, ISO 13485, MDSAP)//Medical Device QARA (EN MDR, PPE regulation)//Glove manufacturing/Glove R&D preferred
  • The position requires frequent travel to multiple manufacturing locations throughout Malaysia, with occasional travel to Indonesia, China, Thailand, Vietnam & Sri Lanka.
  • Data Trending and Analysis
  • Technical Report Writing
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint

Join us to lead the world to a safer future, apply today!

Equal Opportunity Employer

Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, marital status, parental status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Our Commitment to Belonging and Inclusion

Ansell’s vision is about creating safe spaces where all perspectives are valued alongside individual contributions. When we say that everyone deserves to belong, feel included and empowered at work., it's not just words. We want applicants to know that we endeavor to create an inclusive environment that will consider all, regardless of age, gender, background, disability, veteran status, or experience alone! It’s what drives Ansell as an organization towards a workforce that reflects the communities in which we operate, it’s what drives us to serve our customers and stakeholders with pride, and it’s what differentiates Ansell.

Follow us on Instagram, Twitter, LinkedIn and Facebook.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Research
  • Industries Manufacturing

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Quality Assurance Executive

Negeri Sembilan, Negeri Sembilan MOLEAC PTE. LTD.

Posted 3 days ago

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Job Description

Location : Moleac Pte Ltd Helios #09-08 11 Biopolis Way Singapore 138667

Employment Type : Full-time
Industry : Pharmaceutical / Health Products / Traditional Medicine
Experience Level : Mid-level (3–5 years)

About the Role

We are seeking a proactive and detail-oriented Quality Assurance (QA) Executive to join our team. The successful candidate will be responsible for supporting and monitoring the effective implementation and maintenance of quality systems, ensuring compliance with applicable GMP, GDP, and internal standards across all outsourced manufacturing and supply chain activities.

Key Responsibilities

  • Plan and lead supplier audits for contract manufacturers and material suppliers as part of supplier qualification and periodic performance evaluations, in coordination with with relevant departments.
  • Prepare and maintain quality agreement , documenting the defined roles and responsibilities of contract givers and contract acceptors in compliance with applicable GxP requirements, and conduct periodic reviews to ensure continued alignment and compliance.
  • Develop, review, and maintain QA-related SOPs and documentation , covering areas such as contract activities management, supplier qualification and performance review, and Annual Product Review (APR).
  • Maintain an organized and GDP -compliant documentation system , serving as a documentation controller to ensure traceability and regulatory readiness.
  • Own and maintain the approved supplier and material list , ensuring updates reflect current qualification status and compliance with regulatory requirements.
  • Participate in cross functional risk assessments , contributing to the identification and mitigation of quality and compliance risks.
  • Plan and conduct self-inspections in accordance with GDP requirements to monitor internal compliance and drive continuous improvement.
  • Support product complaints investigation and management, collaborating with the CMC team to ensure timely resolution and proper documentation.
  • Coordinate with other departments on evaluation of deviation requests , ensuring risk and impact are properly assessed and documented.
  • Propose and implement improvements to the Quality Management System (QMS) , ensuring alignment with evolving regulatory expectations and operational efficiency.
  • Back-up for product release responsibilities :
  1. Provide temporary or ad-hoc support to QC activities
  2. Review and verify COAs, batch release documents, and laboratory records from Contract Testing Labs (CTLs).
  3. Support coordination of sample submissions for raw materials, finished products, and stability testing to external labs, ensuring proper documentation and chain of custody.
  4. Assist in investigating out-of-specification (OOS) and out-of-trend (OOT) results in collaboration with CTLs, ensuring timely escalation and documentation.
  5. Monitor and track testing timelines to ensure timely release of products and materials.
  6. Maintain and archive QC-related documentation in compliance with GDP standards.

Qualifications and Requirements

  • Bachelor's degree in Pharmacy, Life Sciences or related field.
  • Minimum 3 years of QA experience in pharmaceuticals or other health products industry.
  • Good working knowledge of GMP, GDP or similar quality management system.
  • Experience working with contract manufacturers is an advantage.
  • Strong attention to detail and documentation accuracy.
  • Good communication and coordination skills, especially across cross-functional teams.
  • Ability to work independently and manage multiple tasks under stipulated timelines.
  • Flexibility to travel overseas for business-related assignments including supplier audits.
  • Excellent writing skill.
  • Detail oriented, organized and proactive.
  • Continuous Improvement mindset.
  • Proficiency in written and spoken English and Chinese (for bilingual documentation & correspondence).

What We Offer

  • A collaborative work environment committed to quality and regulatory excellence.
  • Opportunities to gain exposure to regional and international markets.
  • Competitive salary and benefits package.
  • Career development and learning support.
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Quality Assurance Auditor

Sumitomo Mitsui Banking Corporation Malaysia Berhad

Posted 4 days ago

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Headquartered in Tokyo, Sumitomo Mitsui Banking Corporation (SMBC) is a leading global financial institution and a core member of Sumitomo Mitsui Financial Group (SMBC Group). Built upon our rich Japanese heritage since 1876, we put our customers first and provide seamless access to, from and within the Asia Pacific region. SMBC is one of the largest Japanese banks by assets and maintain strong credit ratings across our global integrated network. We work closely as one SMBC Group to offer personal, corporate and investment banking services to meet the needs of our customers.

With sustainability embedded within our strategy and operations, we are committed to creating a society in which today’s generation can enjoy economic prosperity and well-being, and pass it on to future generations.

Job Description

1. Review and to ensure that the audit engagements’ working papers are maintained and filed correctly in line with the standards of the Global Internal Audit Standards of The Institute of Internal Auditors and of the department.

2. Prepare Internal Quality Assurance Review report on quality reviews conducted.

3. Assist the Unit Head and Head of Internal Audit/ Chief Internal Auditor in the maintenance of the internal audit risk assessment and planning.

4. To ensure the proper maintenance of the department’s list of audit programs and list of regulatory policies and guidelines.

5. To ensure proper maintenance, monitoring and support of administrative activities over the internal audit function.

6. To manage a proper audit client effectiveness feedback evaluation process in maintaining the records and compiling the overall outcome to the Head of Internal Audit/ Chief Internal Auditor.

7. Perform other ad hoc assignments as may be assigned to them by the Unit Head and Head of Internal Audit/ Chief Internal Auditor.

Job Requisition

1. Degree or professional qualification in business, economics, accountancy, information technology or related discipline. Preferably possess the certification of a Certified Internal Auditor (CIA) from The Institute of Internal Auditors.

2. A member of The Institute of Internal Auditors/ Information Systems Audit and Control Association/ Asian Institute of Chartered Bankers or where relevant.

3. 8 years of banking related experience of which minimum 5 years of auditing or quality assurance review experience. Have a good understanding of the Global Internal Audit Standards of The Institute of Internal Auditors.

4. Strong leadership skills.

5. Strong in administration and management skills.

6. Strong motivator with people influential skills.

7. Good interpersonal skills.

8. Good writing and articulation skills.

9. Have a probing, inquisitive, conceptual and analytical mind.

10. Meticulous and an eye for details.

11. Ethically strong towards to the profession of auditing in upholding independence and objectivity.

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Sumitomo Mitsui Banking Corporation (SMBC) operates globally with extensive overseas branches that offers a broad range of financial services. Due to its incorporation of a wholly owned subsidiary in Malaysia, SMBC is now inviting you to be part of its talent pool where you can grow with us. This is indeed a good opportunity for you to chart your career collaboratively with SMBC to greater heights.

Sumitomo Mitsui Banking Corporation (SMBC) operates globally with extensive overseas branches that offers a broad range of financial services. Due to its incorporation of a wholly owned subsidiary in Malaysia, SMBC is now inviting you to be part of its talent pool where you can grow with us. This is indeed a good opportunity for you to chart your career collaboratively with SMBC to greater heights.

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Quality Assurance Executive

Johor Bahru, Johor Rimplas Industries Sdn Bhd

Posted 6 days ago

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Company Description

Rimplas Industries specializes in, pipe fittings, and electrical conduits located in Tampoi, Johor Bahru. The company is recognized as one of the most innovative and respected manufacturers of plastic building materials in Malaysia.

Role Description

This is a full-time on-site role located in Tampoi for a Senior Executive Quality Assurance. The Senior Executive Quality Assurance will be responsible for overseeing the quality control processes, conducting quality audits, developing quality standards, and ensuring compliance with regulations and industry standards.

Qualifications

  • Strong understanding of quality assurance principles
  • Experience in quality control processes and procedures
  • Ability to conduct quality audits and develop quality standards
  • Knowledge of regulatory requirements and industry standards
  • Attention to detail and analytical skills
  • Excellent communication and interpersonal skills
  • Quality assurance certification is a plus
  • Bachelor's degree in Engineering or related field
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Quality Assurance Supervisor

Kulai, Johor Hirehub Management Sdn. Bhd.

Posted 6 days ago

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About the job Quality Assurance Supervisor

Job Description:

  • Organize the formulation of quality management documents and quality technical regulations, guide and supervise the implementation of documents, and inspect, correct and continuously improve the implementation of quality management documents;
  • Responsible for the establishment of raw material inspection, production process and product quality control system, formulate and improve product inspection standards and test standards;
  • Formulate annual verification plan, approve production process verification, lead the completion of test method verification and daily quality monitoring activities;
  • Statistical analysis of quality abnormalities, follow up on sudden abnormal situations;
  • Have the right to stop production activities to correct quality problems;
  • Participate in the implementation of product material design or process change process, and continuously improve the quality level of process and product;
  • Responsible for coordinating the work between the quality management department and various departments in accordance with the requirements of the quality manual and procedure documents;
  • Responsible for coordinating with relevant departments for customer factory inspection;
  • Accept other work assigned by manager.

Requirements:

  • College degree or above
  • More than 3 years of quality work experience
  • Familiar with the laws, regulations, government policies, and standards and specifications that the company's products are adapted to;
  • Good organizational coordination, judgment, communication, planning and execution skills;
  • Familiar with product process validation, new product validation process and methods;
  • Hardworking, responsible, and no bad record;
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Quality Assurance Executive

Xepa-Soul Pattinson (Malaysia) Sdn Bhd

Posted 7 days ago

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Position Title : Quality Assurance Executive

Workbase: Cheng, Melaka

Key Responsibilities:

  • Provides support Quality Management System operation, including change control, deviation, customer complaint, recall, CAPA management;
  • Support annual product quality review;
  • Support the investigation to non-conformance;
  • Support stability study management;
  • Review and approval of protocols and reports of qualification & validation, including equipment qualification, utilities qualification, analytical method validation, process validation, cleaning validation and so on;
  • Support on computerized system validation and implement GAMP5 requirement;
  • Support the implementation of Good Distribution Practice and Good Warehouse Practice;
  • Implement quality risk management;
  • Support on product toxicity assessment;
  • Support and provide QA oversight on good laboratory practice compliance;
  • Support on plant wide audit trail review.;
  • Propose and execute quality improvement program;
  • Lead and coordinate projects and manage the deliverables effectively;
  • Develop skills to front auditors as SME/ supporting QA oversight;
  • Support in Supplier Quality Management System
  • Governance of Pest Control/ Environmental Monitoring

Minimum Requirements:

  • Degree in Pharmacy with minimum two years working experience, degree in Chemistry, Microbiology, Science or Engineering, with minimum two years (QA Executive II) and three years (QA Executive I) in the quality assurance, quality control or related functions in a manufacturing operation.
  • Experience in the management of Quality Assurance Programs for pharmaceutical and prior statistical background will be an added advantage.
  • Good knowledge of ISO and PIC/S regulations and cGMP is required.
  • Excellent interpersonal and communication skills (speaking and writing in English) and able to work independently.
  • Attention to detail, possess planning and organizing skills, critical thinking skills, judgment skills and decision-making skills.
  • Proficient in Microsoft office applications.
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Quality Assurance Supervisor

Sandisk

Posted 8 days ago

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Company Description

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape.

Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.

Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Lead and govern QA operations across incoming, production, reliability and product quality, excursion, QA inventory controls, ensuring consistency, accuracy, and quality compliance.
  • Detail-oriented and proactive individual to manage quality excursions and oversee inventory operations at manufacturing facility.
  • Responsible for identifying, containing, and resolving quality issues while ensuring accurate inventory control and efficient material flow.
  • Monitor and investigate in-line and post-production quality excursions and operations.
  • Coordinate cross-functional teams to perform root cause analysis and implement corrective and preventive actions (CAPA).
  • Verify effectiveness of corrective and preventive actions taken.
  • Lead containment activities for defective or suspect materials and ensure appropriate disposition.
  • Maintain quality excursion logs and generate regular reports for internal stakeholders.
  • Collaborate with engineering, production, and quality assurance teams to resolve process issues and drive continuous improvement.
  • Perform regular inventory audits and reconciliations to maintain accuracy.
  • Track inventory movement and conduct regular stock reconciliations.
  • Conduct periodic physical inventory counts and cycle counts; investigate and resolve discrepancies.
  • Maintain accurate inventory records including product location, batch/lot numbers, and shelf life (if applicable).
  • Ensure compliance with safety and quality standards in all inventory-related operations.
  • Responsible & accountable for Process Quality Excursion (QAx & SSx)
  • Oversee daily quality control processes to ensure quality of final products meets customer’s expectations.
  • Support and conduct internal and external audit activities related to process
  • Facilitate resolution of proactive quality initiatives; continuous improvement, preventive actions & mistake proofing
  • Develop Statistical process control (SPC) system set up (mechanism), including control limits setting, response rules, triggering feature and ensure out of control action plan is followed.
  • Develop, conduct & ensure effectiveness of pFMEA, OFE and OCAP
  • Create, review update and ensure standard operation procedure (SOP), inspection checklist, control and OCAP plan are being met.
  • Responsible for new process, line and tool buy off/readiness and qualification.
  • CCB & deviation evaluation verification on Process Related.
  • Involve 8D & Lesson learned on Process Related Issue
  • Responsible for RMA & FA process relate issue for root cause analysis & Improvement plan.

People Management

  • Manage the performance of the process control team by setting clear goals, regularly reviewing performance, and providing feedback to drive continuous improvement.
  • Identify development opportunities and implement training programs to enhance team skills and capabilities.
  • Foster a positive work environment by encouraging collaboration, innovation, and open communication.
  • Mentor and guide team members in their career development, aligning their growth with organizational objectives.
  • Handle recruitment, onboarding, and performance appraisals, ensuring alignment with the organization’s talent management strategies.

Qualifications

Required:

  • Bachelor or master degree in electronics, or Science related with 5+ years working experience.
  • Experience – minimum of 5 years' experience in manufacturing quality management and PCBA manufactruing industry.
  • Experience managing a team of process control or operations analysts.
  • Demonstrated ability in performance management, talent development, and team leadership.

Preferred

  • Strong knowledge of process FMEA, SOP management, and audit processes.
  • Experience with business contingency planning and IMS implementations.

Skills

  • Strong problem-solving skills with a structured approach to diagnosing and resolving issues.
  • Proven experience in driving 6S program implementation and compliance.
  • Strong organizational skills and strategic thinking.
  • Excellent communication and leadership skills with strong stakeholder management.
  • Results-oriented with a proactive leadership style focused on continuous improvement and operational excellence.

Additional Information

Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

NOTICE TO CANDIDATES: Sandisk has received reports of scams where a payment is requested on Sandisk’s behalf as a condition for receiving an offer of employment. Please be aware that Sandisk and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Sandisk Ethics Helpline or email #J-18808-Ljbffr
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Quality Assurance Executive

Kuala Lumpur, Kuala Lumpur WediaLab

Posted 11 days ago

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Job Description

  • Conduct evaluations of Call Center and Customer Service interactions to ensure adherence to quality standards.
  • Implement and maintain Quality Assurance processes and protocols.
  • Evaluate the performance of Call Center and Customer Service representatives based on established criteria.
  • Provide constructive feedback to enhance performance.
  • Utilize basic Excel analysis skills to review and analyze performance data.
  • Prepare reports on Quality Assurance findings and performance metrics.
  • Communicate effectively with different stakeholders, including Call Center representatives and management.
  • Provide training and support to improve performance.
  • Identify areas for improvement in Call Center and Customer Service processes.
  • Collaborate with relevant teams to implement process enhancements.
  • Maintain accurate records of Quality Assurance evaluations and performance data.
  • Ensure compliance with documentation standards.

Job Requirements

  • Proven experience dealing with Call Center and Customer Service Performance Evaluation.
  • Previous experience in Quality Assurance is highly preferred.
  • Proficiency in basic Excel analysis for data review and reporting.
  • Ability to communicate effectively with stakeholders.
  • Proficiency in Mandarin or Thai languages is highly preferred.
  • Detail-oriented approach to ensure accuracy in evaluations and documentation.
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