24 Healthcare Assistant jobs in Malaysia

Healthcare Assistant

Johor, Johor IHT Rehab

Posted 11 days ago

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Job Description

Join to apply for the Healthcare Assistant role at IHT Rehab

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  • Scheduling patient appointments, cancellations, and updating records
  • Maintaining cleanliness and sanitary needs of space
  • Maintaining required records and documentation
  • Recording patients’ conditions by taking temperatures, pulse, and weight
  • Assisting with clinical duties
  • Checking and ordering inventory supplies; maintaining office equipment, ordering replacement supplies as needed
  • Working as a vital part of a team of medical professionals

Career

Healthcare Assistant

Full Time

Job Descriptions

  • Scheduling patient appointments, cancellations, and updating records
  • Entering patient information into a database
  • Maintaining cleanliness and sanitary needs of space
  • Maintaining required records and documentation
  • Ensuring patient confidentiality
  • Recording patients’ conditions by taking temperatures, pulse, and weight
  • Assisting with clinical duties
  • Checking and ordering inventory supplies; maintaining office equipment, ordering replacement supplies as needed
  • Working as a vital part of a team of medical professionals

Job Requirements

  • Must possess Sijil Pelajaran Malaysia (SPM) certificate or Certificate in Healthcare Assistant.
  • Minimum 6 months or 1 year working experience
  • Must be willing to work on shift. Shift allowances will be provided.
  • Strong computer skills; Microsoft Office Suite; knowledge of medical recording and databases preferred
  • Excellent team player

Enquiries



Operating Hours

Everyday

Including Weekends

8:30am – 6:00pm

Enquiries & Therapies

Public Holiday

Closed

  • +607 5853 888
  • +607 5853 888
  • +607 5853 388
Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Health Care Provider
  • Industries Hospitals and Health Care

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Sign in to set job alerts for “Healthcare Assistant” roles. Care Aide (Day Activity Centre, Tiong Bahru, Part-Time/ Full-Time) Healthcare Operations Customer Service Assistant (Tuas) Healthcare Operations Customer Service Assistant (Tuas) Healthcare Operations Customer Service Assistant (Tuas) Healthcare Operations Customer Service Assistant (Tuas) Dental Assistant / Patient Service Associate (Multiple locations) Executive Assistant, Medical Reports, Group Medical Records Healthcare Operations Customer Service Assistant (Tuas)

South West Community Development Council, Singapore 1 week ago

Healthcare Operations Customer Service Assistant (Tuas)

South West Community Development Council, Singapore 1 week ago

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Certified Nursing Assistant

George Town BAYADA Home Health Care

Posted 4 days ago

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Job Description

Discover Rewarding Work as a HOME HEALTH AIDE

Are you looking for a meaningful career, where you can make a difference in the lives of others and yours as well?

At BAYADA, we seek people who share our passion for caring and are committed to helping people live their best lives at home. As a member of our team, you will do truly meaningful work and be valued, respected, and heard. While you support clients one-on-one with activities of daily living, we’ll support you with training, flexibility, and a team dedicated to creating a great employee experience.

We are currently recruiting for a CNA to reliably serve patients on a per visit basis in the following counties: Southern New Castle, Kent, and Sussex in BAYADA’s Dover Office.

Payrates

$17.85 - $18.85

What you’ll do:

Following a written plan of care by a registered nurse, you’ll provide personal care, household support, and companion care (homemaker) services to help adults stay safe and independent at home. As a BAYADA CNA, you’ll have the opportunity to develop close relationships with your clients while you help them with:

  • Activities of daily living: bathing, grooming, toileting, nail care, etc.
  • Household support: light housekeeping, laundry, bed making, etc.
  • Meal preparation and feeding
  • Range of motion/exercises
  • Assisting with ambulation (transfers/use of mechanical lifting devices)
  • Vital sign checks: temperature, pulse, respiration

What makes you a great candidate:

  • Have at least one year of work experience.
  • Have successfully completed a recognized CNA training course or a 75-hour Home Health Aide certification.
  • A passion for caregiving, providing private home care, and a desire to help others.
  • A commitment to being present and providing quality care.
  • Empathy, patience, kindness, and respect.
  • Ability to travel to clients’ homes as assigned.
  • The commitment to deliver patient care as you would want those you love to be treated, with compassion, excellence, and reliability – The BAYADA Way.

Why you’ll love what you do at BAYADA:

As a mission-driven, not-for-profit organization, we are committed to providing patients the highest-quality care, enabling them to live at home with comfort, independence, and dignity. And we are just as dedicated to your satisfaction and success. 89% of employees say they are proud to work for BAYADA!

As a BAYADA CNA, you’ll enjoy:

  • 24/7 clinical support
  • Weekly pay
  • Being part of a larger care team so you’ll never feel alone.
  • Flexible schedules for work/life balance: full-time, part-time, per-diem, and on-call.
  • Short commute times – we try to match you to opportunities near you.
  • One-on-one patient care
  • A stable work environment—we have been serving clients since 1975!
  • PTO and benefits offerings as eligible
  • Career advancement support including ongoing training and scholarships.
  • The highest safety standards

BAYADA is an Equal Opportunity Employer.

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Certified Nursing Assistant

George Town BAYADA Home Health Care

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

Discover Rewarding Work as a HOME HEALTH AIDE Are you looking for a meaningful career, where you can make a difference in the lives of others and yours as well? At BAYADA, we seek people who share our passion for caring and are committed to helping people live their best lives at home. As a member of our team, you will do truly meaningful work and be valued, respected, and heard. While you support clients one-on-one with activities of daily living, we’ll support you with training, flexibility, and a team dedicated to creating a great employee experience. We are currently recruiting for a CNA to reliably serve patients on a per visit basis in the following counties: Southern New Castle, Kent, and Sussex in BAYADA’s Dover Office. Payrates $17.85 - $18.85 What you’ll do: Following a written plan of care by a registered nurse, you’ll provide personal care, household support, and companion care (homemaker) services to help adults stay safe and independent at home. As a BAYADA CNA, you’ll have the opportunity to develop close relationships with your clients while you help them with: Activities of daily living: bathing, grooming, toileting, nail care, etc. Household support: light housekeeping, laundry, bed making, etc. Meal preparation and feeding Range of motion/exercises Assisting with ambulation (transfers/use of mechanical lifting devices) Vital sign checks: temperature, pulse, respiration What makes you a great candidate: Have at least one year of work experience. Have successfully completed a recognized CNA training course or a 75-hour Home Health Aide certification. A passion for caregiving, providing private home care, and a desire to help others. A commitment to being present and providing quality care. Empathy, patience, kindness, and respect. Ability to travel to clients’ homes as assigned. The commitment to deliver patient care as you would want those you love to be treated, with compassion, excellence, and reliability – The BAYADA Way. Why you’ll love what you do at BAYADA: As a mission-driven, not-for-profit organization, we are committed to providing patients the highest-quality care, enabling them to live at home with comfort, independence, and dignity. And we are just as dedicated to your satisfaction and success.

89% of employees say they are proud to work for BAYADA! As a BAYADA CNA, you’ll enjoy: 24/7 clinical support Weekly pay Being part of a larger care team so you’ll never feel alone. Flexible schedules for work/life balance: full-time, part-time, per-diem, and on-call. Short commute times – we try to match you to opportunities near you. One-on-one patient care A stable work environment—we have been serving clients since 1975! PTO and benefits offerings as eligible Career advancement support including ongoing training and scholarships. The highest safety standards BAYADA is an Equal Opportunity Employer.

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Clinical Assistant

Kuala Lumpur, Kuala Lumpur Klinik IKRAM, Setapak 24 Jam

Posted 7 days ago

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Job Description

Fewer than 15 applicants. Your chances are good!

  • Minimum Diploma/Degree or equivalent (related healthcare certification is a bonus).
  • Can speak well in Bahasa Malaysia and English.
  • Fresh graduate are welcome to apply
  • Prior experience in a clinic or healthcare setting preferred but not mandatory.
  • Basic computer skills, clear communication, and the ability to multitask.
  • Ability to work effectively as part of the healthcare team, patient-oriented, and capable of working in a fast-paced environment with high patient traffic.
  • Working Hours: Shift
  • Assist doctors during patient consultations and minor procedures.
  • Manage patient registration, billing, claims, and appointment scheduling.
  • Maintain cleanliness and organization of clinic facilities and equipment.
  • Monitor inventory and alert management of stock shortages.
  • Comprehensive medical coverage exclusively for permanent staff.
  • Performance allowances as recognition for hard work and dedication.
  • Exclusive employee discounts on company services and medications.
  • Professional growth opportunities through training and development programs led by HQ and external partners.
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Clinical Trials Assistant

Petaling Jaya, Selangor IQVIA Argentina

Posted 7 days ago

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Job Description

Job Responsibilities:

  • Assist Clinical Research Associates (CRAs) and Regulatory and Start-Up (RSU) team with accurately updating and maintaining clinical documents and systems (e.g., Trial Master File (TMF)) that track site compliance and performance within project timelines.

  • Assist the clinical team with the preparation, handling, distribution, filing, and archiving of clinical documentation and reports according to the scope of work and standard operating procedures.

  • Assist with periodic review of study files for completeness.

  • Assist CRAs and RSU with preparation, handling and distribution of Clinical Trial Supplies and maintenance of tracking information.

  • Assist with the tracking and management of Case Report Forms (CRFs), queries and clinical data flow.

  • Act as a central contact for the clinical team for designated project communications, correspondence and associated documentation.

  • May accompany CRAs on site visits to assist with clinical monitoring duties upon completion of required training.

  • May collaborate with the clinical team on the preparation, handling, distribution, filing, and archiving of clinical documentation and reports according to the scope of work and standard operating procedures.

Job Requirements:

  • Bachelors Degree in Pharmaceuticalor related field

  • Min. 1 - 3 years of experience in clinical research environment

  • Open to candidates from non-clinical research environment but strong experience in administrative duties

  • Basic knowledge of applicable clinical research regulatory requirements; i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines

  • Broad knowledge of applicable protocol requirements as provided in company training

  • Computer skills including working knowledge of Microsoft Word, Excel and PowerPoint

  • Good written and verbal communication skills including good command of English language

  • Effective time management and organizational skills

  • Ability to establish and maintain effective working relationships with coworkers, managers and clients

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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at

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Clinical Trials Assistant

Petaling Jaya, Selangor IQVIA

Posted 13 days ago

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Job Description

Join to apply for the Clinical Trials Assistant role at IQVIA

Join to apply for the Clinical Trials Assistant role at IQVIA

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  • Assist Clinical Research Associates (CRAs) and Regulatory and Start-Up (RSU) team with accurately updating and maintaining clinical documents and systems (e.g., Trial Master File (TMF)) that track site compliance and performance within project timelines.
  • Assist the clinical team with the preparation, handling, distribution, filing, and archiving of clinical documentation and reports according to the scope of work and standard operating procedures.
  • Assist with periodic review of study files for completeness.
  • Assist CRAs and RSU with preparation, handling and distribution of Clinical Trial Supplies and maintenance of tracking information.
  • Assist with the tracking and management of Case Report Forms (CRFs), queries and clinical data flow.
  • Act as a central contact for the clinical team for designated project communications, correspondence and associated documentation.
  • May accompany CRAs on site visits to assist with clinical monitoring duties upon completion of required training.
  • May collaborate with the clinical team on the preparation, handling, distribution, filing, and archiving of clinical documentation and reports according to the scope of work and standard operating procedures.

Job Responsibilities:

  • Assist Clinical Research Associates (CRAs) and Regulatory and Start-Up (RSU) team with accurately updating and maintaining clinical documents and systems (e.g., Trial Master File (TMF)) that track site compliance and performance within project timelines.
  • Assist the clinical team with the preparation, handling, distribution, filing, and archiving of clinical documentation and reports according to the scope of work and standard operating procedures.
  • Assist with periodic review of study files for completeness.
  • Assist CRAs and RSU with preparation, handling and distribution of Clinical Trial Supplies and maintenance of tracking information.
  • Assist with the tracking and management of Case Report Forms (CRFs), queries and clinical data flow.
  • Act as a central contact for the clinical team for designated project communications, correspondence and associated documentation.
  • May accompany CRAs on site visits to assist with clinical monitoring duties upon completion of required training.
  • May collaborate with the clinical team on the preparation, handling, distribution, filing, and archiving of clinical documentation and reports according to the scope of work and standard operating procedures.

Job Requirements:

  • Bachelors Degree in Pharmaceutical or related field
  • Min. 1 - 3 years of experience in clinical research environment
  • Open to candidates from non-clinical research environment but strong experience in administrative duties
  • Basic knowledge of applicable clinical research regulatory requirements; i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines
  • Broad knowledge of applicable protocol requirements as provided in company training
  • Computer skills including working knowledge of Microsoft Word, Excel and PowerPoint
  • Good written and verbal communication skills including good command of English language
  • Effective time management and organizational skills
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Research, Analyst, and Information Technology
  • Industries Pharmaceutical Manufacturing

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 1 day ago

Clinical Studies Specialist Coordinator II

Petaling Jaya, Selangor, Malaysia 1 month ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Trial Capabilities Senior Associate For Asia Pacific Region

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Clinical Trials Assistant

IQVIA

Posted 27 days ago

Job Viewed

Tap Again To Close

Job Description

**Job Responsibilities:**
+ Assist Clinical Research Associates (CRAs) and Regulatory and Start-Up (RSU) team with accurately updating and maintaining clinical documents and systems (e.g., Trial Master File (TMF)) that track site compliance and performance within project timelines.
+ Assist the clinical team with the preparation, handling, distribution, filing, and archiving of clinical documentation and reports according to the scope of work and standard operating procedures.
+ Assist with periodic review of study files for completeness.
+ Assist CRAs and RSU with preparation, handling and distribution of Clinical Trial Supplies and maintenance of tracking information.
+ Assist with the tracking and management of Case Report Forms (CRFs), queries and clinical data flow.
+ Act as a central contact for the clinical team for designated project communications, correspondence and associated documentation.
+ May accompany CRAs on site visits to assist with clinical monitoring duties upon completion of required training.
+ May collaborate with the clinical team on the preparation, handling, distribution, filing, and archiving of clinical documentation and reports according to the scope of work and standard operating procedures.
**Job Requirements:**
+ Bachelors Degree in Pharmaceutical or related field
+ Min. 1 - 3 years of experience in clinical research environment
+ Open to candidates from non-clinical research environment but strong experience in administrative duties
+ Basic knowledge of applicable clinical research regulatory requirements; i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines
+ Broad knowledge of applicable protocol requirements as provided in company training
+ Computer skills including working knowledge of Microsoft Word, Excel and PowerPoint
+ Good written and verbal communication skills including good command of English language
+ Effective time management and organizational skills
+ Ability to establish and maintain effective working relationships with coworkers, managers and clients
#LI-Hybrid
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
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Patient Care Technician

Alor Setar, Kedah DaVita Inc.

Posted 18 days ago

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Job Description

Posting Date

04/07/2025

4084 Riverside Parkway Suite 100, Leesburg, Virginia, 20176, United States of America

DaVita is seeking a Patient Care Technician who is looking to give life in an outpatient dialysis center. This is a Nocturnal position with evening hours.

Schedule:

Sunday, Tuesday, Thursday

4pm - 12:30am

Requirements:

  • Desire to enter the health care field to care for other people in need.
  • High school diploma or equivalent.
  • Must be comfortable working around blood and needles.
  • Must be comfortable mixing acid or bicarb.
  • Physical and mental ability to work long hours (some shifts are 12+ hours) on your feet, so wear comfortable shoes! Our work ends when it's safe for our patients.
  • Willingness to train and work across multiple clinics within the territory as needed.
  • Health care experience a plus including: BONENT Certified, Certified Hemodialysis Technician (CHT), Certified Nursing Assistant (CNA), Certified Medical Assistant (CMA), or Phlebotomy certification.

You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal failure or chronic kidney disease. Do you desire to deliver care in an empathetic, compassionate way - the way you'd want your own care to be?

Joining DaVita as Patient Care Technician (PCT) is an exciting opportunity to jump start your career in the health care industry! With paid, extensive training, you will gain the skills needed to care for our patients and build a network of other health care professionals across the geography where you live. Once you have successfully completed training, you will join a holistic team of care professionals – including nurses, dietitians, social workers, and other experienced PCTs – to care for our patients. It's not a job, it's giving life and a career based on passion and purpose.

Some details about this position:

  • No Dialysis experience is required.
  • Training may take place in a facility or a training clinic other than your assigned home clinic.
  • Potential to float to various clinics during and after your training.
  • You must have a flexible schedule and be able to work mornings, evenings, weekends, and holidays.

What you can expect:

  • Direct Patient Care. Spend the majority of your day in direct one-on-one patient care to provide safe, comfortable and hygienic dialysis treatment.
  • Our PCTs care for multiple patients.
  • Technician Duties. Monitor patients before, during and after dialysis treatment including measuring and recording stats, patient observations, and hemodialysis machine setup. Please note you will have exposure to blood and needles.
  • Building long-term relationships with your patients who are suffering from end stage renal disease and are receiving treatment on average 3 times/week. You will also be responsible for educating patients on Kidney Dialysis related topics.
  • Team. Cross functional team of clinicians including technicians, nurses, dietitians, social workers, and leadership. PCTs work under the supervision of a RN.

What we'll provide:

  • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
  • Support for you and your family: family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave, pet insurance, and more.
  • Paid training.

DaVita is a clinical leader! We have the highest percentage of facilities meeting or exceeding CMS's standards in the government's two key performance programs. We expect our teammates to commit to improving patient health through clinical goal setting and quality improvement initiatives.

Ready to make a difference in the lives of patients? Take the first step and apply now.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer.

This position will be open for a minimum of three days.

Salary/Wage Range:

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits.

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.

About Us

DaVita (NYSE: DVA) is a comprehensive kidney care provider focused on transforming care to improve the quality of life for patients globally. The company is a leading provider of kidney care services in the U.S. and has been a leader in clinical quality and innovation for more than 20 years.

DaVita is an equal opportunity employer - Male/Female/Veterans/Disabled. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

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Patient Care Consultant

Subang Jaya, Selangor Asia Eye Specialist Centre

Posted today

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Job Description

1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Asia Eye Specialist Centre Integrity. Passionate. Forward Thinking.

Job Title: Patient Care Consultant Employment Type:

Full-time About Us: We are a leading eye specialist centre dedicated to providing cutting-edge treatments in vision correction, including LASIK and cataract surgeries. Our team of experienced ophthalmologists and eye care professionals is committed to delivering the highest standard of patient care and visual outcomes. Job Overview: We are seeking a dynamic and customer-focused Patient Care Consultant to join our team. The ideal candidate will play a key role in guiding prospective patients through the consultation and decision-making process for LASIK and cataract procedures, ensuring a seamless and supportive experience from first inquiry to treatment. Key Responsibilities: Lead Conversion & Consultations: Engage with potential patients via phone, email, walk-ins, and digital platforms. Educate prospective patients about LASIK and cataract surgery options, procedures, and benefits. Conduct initial patient consultations and suitability assessments (non-clinical). Follow up on leads and convert inquiries into booked procedures. Customer Experience: Provide outstanding service throughout the patient journey. Coordinate with clinical staff to ensure timely scheduling and information flow. Address patient concerns and objections with empathy and factual clarity. Maintain patient records and track progress from inquiry to post-surgery follow-up. Meet and exceed monthly conversion targets and KPIs. Maintain accurate and timely reporting of sales metrics. Collaborate with the marketing team to refine campaigns based on lead quality and patient feedback. Operational Support: Assist with clinic events, open days, and promotional activities. Ensure patient-facing materials are up to date and in line with branding. Stay informed on the latest in LASIK and cataract technology and techniques. Qualifications & Requirements: Proven experience in a sales or patient care consultant role, preferably in healthcare, optical, or medical aesthetics. Strong communication and interpersonal skills. Customer-oriented mindset with a compassionate and ethical approach. High attention to detail and ability to handle confidential information. Comfortable working in a target-driven environment. Proficiency in CRM systems and Microsoft Office. Knowledge of LASIK and cataract procedures is a strong advantage (training will be provided). What We Offer: Competitive salary with attractive commission structure. Supportive and professional work environment. Opportunities for growth within a rapidly expanding medical practice. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Health Care Provider Industries Medical Practices Referrals increase your chances of interviewing at Asia Eye Specialist Centre by 2x Sign in to set job alerts for “Care Consultant” roles.

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Program Officer (Patient Care)

Shah Alam, Selangor Zuellig Pharma

Posted 12 days ago

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Job Description

Zuellig Pharma (ZP) is one of the largest healthcare services groups in Asia and our purpose is to make healthcare more accessible.

For over 100 years, we have been the trusted partner for healthcare companies looking to realize opportunities in Asian markets. With our deep-reaching infrastructure and sole focus on healthcare, we offer our clients unparalleled access to all healthcare channels across 13 countries in the region. Our focus is always about combining our market insight with a thorough understanding of your needs to deliver the best solution that connects you to patients. We believe delivering your products is only the first step to capturing the Asian markets. That is why we have continued to invest in developing innovative solutions that expand across Distribution, Clinical Reach, Sales & Marketing, Patient Centered Services, and Community Pharmacies.

Zuellig Pharma is the leading provider of distribution services to manufacturers in the life science industry in the Asia Pacific region. With operations in 13 countries or territories Zuellig Pharma has strong market positions, critical mass, broad geographic coverage and significant potential for continuing growth.

Purpose of the Role : PatientCare Program Officer works within the PatientCare team to provide and execute administrative duties related to program enrolment and management. You are expected to engage with the program to provide an excellent patient /customer service experience and meet service levels and standards.

Expectations of the Role:

  • Provision of personalised patient case management and ensuring patients is submitting relevant program document on a timely basis
  • Answering of inbound calls or outbound calls and attend to FAQ-related enquiries
  • Assist in ensuring that programs are delivered within the appropriate service levels and standards including, but not limited to, case handling time, pre-defined protocols, and confidentiality of patient data
  • Ensure that all appropriate information obtained during patient interactions are entered and saved in the PatientCare Management System and program standard operation procedures (SOPs) are always adhered to and compiled with.
  • Responsible for the reporting of Adverse Events made aware of during interaction with patients or healthcare professionals within agreed duration
  • Preparing of periodic or ad hoc program reports
  • Proactively sharing of information among team members to enhance existing services to patients
  • Be prepared to back up other team members to ensure enough covering for daily operations
  • Deliver any other duties as assigned by the Operations Manager

Attributes Required:

Must-Have:

  • Nursing or related medical / science or community nursing / support background is preferred.
  • Fresh graduates are welcome to apply

Advantage to Have:

  • Related healthcare/customer service industrial attachment/working experience is preferred.
  • We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
  • We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
  • As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
  • Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
  • Our Total Rewards program is designed to support your overall well-being in every aspect.
Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Health Care Provider and Customer Service
  • Industries Pharmaceutical Manufacturing

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