15 Health Services jobs in Malaysia
Clinical Support Specialist
Posted 10 days ago
Job Viewed
Job Description
- Provide technical and clinical support to healthcare professionals.
- Educate and train customers on product use and maintenance.
- Review design plans submitted by designers to enhance the quality of case delivery.
- Facilitate discussions between designers and overseas doctors on complex cases.
- Coordinate with other departments to optimize customer experience.
- Adhere to all company protocols and regulatory compliance.
A successful Clinical Support Specialist should have:
- A degree in Life Sciences or a bachelor's degree in dental/ related field.
- Have years of experience in clinical orthodontic work or orthodontic clinical support experience
- Strong technical acumen and excellent communication skills.
- Flexible to work at assigned locations and open to global travel a
- Familiarity with the healthcare/ dental industry and its current trends.
- A positive work environment that values innovation and initiative.
- The chance to make a real difference in the lives of patients.
If you are passionate about improving patient care and want to contribute to the healthcare industry, we encourage you to apply for this Clinical Support Specialist position.
Clinical Support Specialist
Posted 27 days ago
Job Viewed
Job Description
A positive work environment that values innovation and initiative. The chance to make a real difference in the lives of patients.
If you are passionate about improving patient care and want to contribute to the healthcare industry, we encourage you to apply for this Clinical Support Specialist position. ContactMichelle LimQuote job refJN-042025-6729284Phone number+603 2302 4057 #J-18808-Ljbffr
Customer Support Services - Health Insurance
Posted today
Job Viewed
Job Description
Location: KL, Malaysia
Job Responsibilities and Expectations
- Handle inbound and outbound customer service calls related to policy inquiries, claims status, and benefit clarifications.
- Service and resolve inquiries from customers, members, beneficiaries, and others regarding Health Care products and benefits across multiple product lines
- Ability to communicate effectively across multiple channels, including phone, e-mail, chat, and text
- Ability to succinctly collect information from a customer to set up a new claim.
- Ability to gather information from multiple source systems to understand and articulate the status of a claim - and what information may be needed, next steps in processing, etc.
- Respond to customer emails and chat queries in a timely and professional manner.
- Provide accurate information on health insurance products, policy terms, and coverage details.
- Assist customers with policy servicing requests such as address changes, ID card reissuance, and premium payment queries.
- Log all customer interactions in the CRM system with appropriate categorization and follow-up actions.
- Escalate unresolved or complex issues to the appropriate internal teams while ensuring customer satisfaction.
- Maintain up-to-date knowledge of company products, services, and regulatory changes in Hong Kong's health insurance market.
- Ensure compliance with the Personal Data (Privacy) Ordinance (PDPO) and Insurance Authority (IA) guidelines during all interactions.
- Support customer onboarding and orientation for new policyholders.
- Participate in training sessions and quality audits to improve service delivery.
- Associate Degree in Business Administration, Insurance, or related field.
- 1-3 years of experience in customer service, preferably in the healthcare insurance sector.
- Fluency in Cantonese, Mandarin, and English (spoken, read, and written).
- Proficiency in CRM systems and Microsoft Office applications.
- Strong communication, empathy, and problem-solving skills.
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant. #J-18808-Ljbffr
Customer Support Services - Health Insurance
Posted 2 days ago
Job Viewed
Job Description
Location: KL, Malaysia
Job Responsibilities and Expectations
- Handle inbound and outbound customer service calls related to policy inquiries, claims status, and benefit clarifications.
- Service and resolve inquiries from customers, members, beneficiaries, and others regarding Health Care products and benefits across multiple product lines
- Ability to communicate effectively across multiple channels, including phone, e-mail, chat, and text
- Ability to succinctly collect information from a customer to set up a new claim.
- Ability to gather information from multiple source systems to understand and articulate the status of a claim - and what information may be needed, next steps in processing, etc.
- Respond to customer emails and chat queries in a timely and professional manner.
- Provide accurate information on health insurance products, policy terms, and coverage details.
- Assist customers with policy servicing requests such as address changes, ID card reissuance, and premium payment queries.
- Log all customer interactions in the CRM system with appropriate categorization and follow-up actions.
- Escalate unresolved or complex issues to the appropriate internal teams while ensuring customer satisfaction.
- Maintain up-to-date knowledge of company products, services, and regulatory changes in Hong Kong's health insurance market.
- Ensure compliance with the Personal Data (Privacy) Ordinance (PDPO) and Insurance Authority (IA) guidelines during all interactions.
- Support customer onboarding and orientation for new policyholders.
- Participate in training sessions and quality audits to improve service delivery.
- Associate Degree in Business Administration, Insurance, or related field.
- 1-3 years of experience in customer service, preferably in the healthcare insurance sector.
- Fluency in Cantonese, Mandarin, and English (spoken, read, and written).
- Proficiency in CRM systems and Microsoft Office applications.
- Strong communication, empathy, and problem-solving skills.
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant. #J-18808-Ljbffr
Receptionist / Mental Health Technician - Outpatient Services
Posted 11 days ago
Job Viewed
Job Description
Receptionist / Mental Health Technician
for our Outpatient services. The Outpatient Tech is responsible for providing direct patient care and transportation services to all patients with emotional or psychiatric disorders. In this position you would be responsible in supporting the therapeutic milieu and ensuring the safety and well-being of our patients. Essential Duties: Coordinates the schedule of transportation pick up and drop off for the outpatient department. Assists with greeting outpatient visitors and clients, answers phone calls, and ensures the outpatient department runs smoothly. Signs for, receives, and route incoming mail including courier deliveries. Handle requests for information and data: reports as requested. Respond to and resolve problems and inquiries for the outpatient department. General clerical duties including photocopying, fax, mailing, filing(electronic and paper), sorting and distributing correspondence, prepare and modify documents including correspondence, reports, drafts, memos and emails Complies with facility’s safety, infection control and security programs. Lead and accompany patients to and from activities, examinations and treatments as assigned. Assists patients in becoming accustomed to daily routines and encourages them to participate in social and recreational activities to promote rehabilitation. Under the direction of professional staff; redirect or restrain patients using SAMA techniques in order to prevent injury to themselves or others. Promptly reports patient issues to the RN on duty. Performs other related duties as assigned by professional staff. This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the hospital. If you are among the most competitive and qualified candidates for the job, you will be contacted directly by one of our hiring managers. Due to the high volume of applications we receive, we are unable to respond to individual inquiries regarding your application status. Good Luck & we hope to meet you soon! Georgetown Behavioral Healthcare Institute is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Job Requirements Education -
High school, GED, or equivalent preferred. Must possess or obtain a valid CPR certification and SAMA training within 30 days of hire. Experience –
Experience in healthcare environment preferred. Required Licenses Valid Texas Driver License Must also have a good driving record and knowledge of driving safety rules Additional Requirements:
Must obtain and maintain approved CPR certification as well as successful completion of Management of Assaultive Behavior training including restraint and seclusion policies prior to assuming patient care responsibility. Full-time employees are eligible for medical, dental, vision, company paid disability, 401(k) and a generous amount of paid time off.
#J-18808-Ljbffr
Patient Care Consultant
Posted 2 days ago
Job Viewed
Job Description
1 day ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Asia Eye Specialist Centre
Integrity. Passionate. Forward Thinking.Job Title: Patient Care Consultant
Employment Type: Full-time
About Us:
We are a leading eye specialist centre dedicated to providing cutting-edge treatments in vision correction, including LASIK and cataract surgeries. Our team of experienced ophthalmologists and eye care professionals is committed to delivering the highest standard of patient care and visual outcomes.
Job Overview:
We are seeking a dynamic and customer-focused Patient Care Consultant to join our team. The ideal candidate will play a key role in guiding prospective patients through the consultation and decision-making process for LASIK and cataract procedures, ensuring a seamless and supportive experience from first inquiry to treatment.
Key Responsibilities:
- Lead Conversion & Consultations:
- Engage with potential patients via phone, email, walk-ins, and digital platforms.
- Educate prospective patients about LASIK and cataract surgery options, procedures, and benefits.
- Conduct initial patient consultations and suitability assessments (non-clinical).
- Follow up on leads and convert inquiries into booked procedures.
- Customer Experience:
- Provide outstanding service throughout the patient journey.
- Coordinate with clinical staff to ensure timely scheduling and information flow.
- Address patient concerns and objections with empathy and factual clarity.
- Maintain patient records and track progress from inquiry to post-surgery follow-up.
- Meet and exceed monthly conversion targets and KPIs.
- Maintain accurate and timely reporting of sales metrics.
- Collaborate with the marketing team to refine campaigns based on lead quality and patient feedback.
- Operational Support:
- Assist with clinic events, open days, and promotional activities.
- Ensure patient-facing materials are up to date and in line with branding.
- Stay informed on the latest in LASIK and cataract technology and techniques.
Qualifications & Requirements:
- Proven experience in a sales or patient care consultant role, preferably in healthcare, optical, or medical aesthetics.
- Strong communication and interpersonal skills.
- Customer-oriented mindset with a compassionate and ethical approach.
- High attention to detail and ability to handle confidential information.
- Comfortable working in a target-driven environment.
- Proficiency in CRM systems and Microsoft Office.
- Knowledge of LASIK and cataract procedures is a strong advantage (training will be provided).
What We Offer:
- Competitive salary with attractive commission structure.
- Supportive and professional work environment.
- Opportunities for growth within a rapidly expanding medical practice.
- Seniority level Entry level
- Employment type Full-time
- Job function Health Care Provider
- Industries Medical Practices
Referrals increase your chances of interviewing at Asia Eye Specialist Centre by 2x
Sign in to set job alerts for “Care Consultant” roles.Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago
Programme Coordinator cum Lecturer (Diploma in Healthcare) Manager, Provider Management & Connected CareKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago
Regional Brand Manager, Tissue & Personal Care International MarketBukit Raja, Selangor, Malaysia 17 hours ago
Partnership Manager (Vision Care Franchise)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 11 hours ago
Global Network - Management Consulting Analyst (CL11)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Assistant Brand Manager, Adult & Feminine Care Project Manager (Primary Care) - Community Outreach Unit Sales Manager - Advanced Wound Care (East Coast Region)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Petaling Jaya, Selangor, Malaysia 3 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrPatient Care Technician
Posted 21 days ago
Job Viewed
Job Description
Posting Date
04/07/2025
4084 Riverside Parkway Suite 100, Leesburg, Virginia, 20176, United States of America
DaVita is seeking a Patient Care Technician who is looking to give life in an outpatient dialysis center. This is a Nocturnal position with evening hours.
Schedule:
Sunday, Tuesday, Thursday
4pm - 12:30am
Requirements:
- Desire to enter the health care field to care for other people in need.
- High school diploma or equivalent.
- Must be comfortable working around blood and needles.
- Must be comfortable mixing acid or bicarb.
- Physical and mental ability to work long hours (some shifts are 12+ hours) on your feet, so wear comfortable shoes! Our work ends when it's safe for our patients.
- Willingness to train and work across multiple clinics within the territory as needed.
- Health care experience a plus including: BONENT Certified, Certified Hemodialysis Technician (CHT), Certified Nursing Assistant (CNA), Certified Medical Assistant (CMA), or Phlebotomy certification.
You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal failure or chronic kidney disease. Do you desire to deliver care in an empathetic, compassionate way - the way you'd want your own care to be?
Joining DaVita as Patient Care Technician (PCT) is an exciting opportunity to jump start your career in the health care industry! With paid, extensive training, you will gain the skills needed to care for our patients and build a network of other health care professionals across the geography where you live. Once you have successfully completed training, you will join a holistic team of care professionals – including nurses, dietitians, social workers, and other experienced PCTs – to care for our patients. It's not a job, it's giving life and a career based on passion and purpose.
Some details about this position:
- No Dialysis experience is required.
- Training may take place in a facility or a training clinic other than your assigned home clinic.
- Potential to float to various clinics during and after your training.
- You must have a flexible schedule and be able to work mornings, evenings, weekends, and holidays.
What you can expect:
- Direct Patient Care. Spend the majority of your day in direct one-on-one patient care to provide safe, comfortable and hygienic dialysis treatment.
- Our PCTs care for multiple patients.
- Technician Duties. Monitor patients before, during and after dialysis treatment including measuring and recording stats, patient observations, and hemodialysis machine setup. Please note you will have exposure to blood and needles.
- Building long-term relationships with your patients who are suffering from end stage renal disease and are receiving treatment on average 3 times/week. You will also be responsible for educating patients on Kidney Dialysis related topics.
- Team. Cross functional team of clinicians including technicians, nurses, dietitians, social workers, and leadership. PCTs work under the supervision of a RN.
What we'll provide:
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
- Support for you and your family: family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave, pet insurance, and more.
- Paid training.
DaVita is a clinical leader! We have the highest percentage of facilities meeting or exceeding CMS's standards in the government's two key performance programs. We expect our teammates to commit to improving patient health through clinical goal setting and quality improvement initiatives.
Ready to make a difference in the lives of patients? Take the first step and apply now.
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer.
This position will be open for a minimum of three days.
Salary/Wage Range:
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits.
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.
About UsDaVita (NYSE: DVA) is a comprehensive kidney care provider focused on transforming care to improve the quality of life for patients globally. The company is a leading provider of kidney care services in the U.S. and has been a leader in clinical quality and innovation for more than 20 years.
DaVita is an equal opportunity employer - Male/Female/Veterans/Disabled. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.
#J-18808-LjbffrBe The First To Know
About the latest Health services Jobs in Malaysia !
Patient Care Consultant
Posted 2 days ago
Job Viewed
Job Description
Job Title: Patient Care Consultant Employment Type:
Full-time About Us: We are a leading eye specialist centre dedicated to providing cutting-edge treatments in vision correction, including LASIK and cataract surgeries. Our team of experienced ophthalmologists and eye care professionals is committed to delivering the highest standard of patient care and visual outcomes. Job Overview: We are seeking a dynamic and customer-focused Patient Care Consultant to join our team. The ideal candidate will play a key role in guiding prospective patients through the consultation and decision-making process for LASIK and cataract procedures, ensuring a seamless and supportive experience from first inquiry to treatment. Key Responsibilities: Lead Conversion & Consultations: Engage with potential patients via phone, email, walk-ins, and digital platforms. Educate prospective patients about LASIK and cataract surgery options, procedures, and benefits. Conduct initial patient consultations and suitability assessments (non-clinical). Follow up on leads and convert inquiries into booked procedures. Customer Experience: Provide outstanding service throughout the patient journey. Coordinate with clinical staff to ensure timely scheduling and information flow. Address patient concerns and objections with empathy and factual clarity. Maintain patient records and track progress from inquiry to post-surgery follow-up. Meet and exceed monthly conversion targets and KPIs. Maintain accurate and timely reporting of sales metrics. Collaborate with the marketing team to refine campaigns based on lead quality and patient feedback. Operational Support: Assist with clinic events, open days, and promotional activities. Ensure patient-facing materials are up to date and in line with branding. Stay informed on the latest in LASIK and cataract technology and techniques. Qualifications & Requirements: Proven experience in a sales or patient care consultant role, preferably in healthcare, optical, or medical aesthetics. Strong communication and interpersonal skills. Customer-oriented mindset with a compassionate and ethical approach. High attention to detail and ability to handle confidential information. Comfortable working in a target-driven environment. Proficiency in CRM systems and Microsoft Office. Knowledge of LASIK and cataract procedures is a strong advantage (training will be provided). What We Offer: Competitive salary with attractive commission structure. Supportive and professional work environment. Opportunities for growth within a rapidly expanding medical practice. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Health Care Provider Industries Medical Practices Referrals increase your chances of interviewing at Asia Eye Specialist Centre by 2x Sign in to set job alerts for “Care Consultant” roles.
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Programme Coordinator cum Lecturer (Diploma in Healthcare)
Manager, Provider Management & Connected Care
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Regional Brand Manager, Tissue & Personal Care International Market
Bukit Raja, Selangor, Malaysia 17 hours ago Partnership Manager (Vision Care Franchise)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 11 hours ago Global Network - Management Consulting Analyst (CL11)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Assistant Brand Manager, Adult & Feminine Care
Project Manager (Primary Care) - Community Outreach Unit
Sales Manager - Advanced Wound Care (East Coast Region)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Mental Health Tech/Driver - Outpatient Services
Posted 10 days ago
Job Viewed
Job Description
This is a PRN/Per Diem position as a Mental Health Technician and Driver for our Outpatient services. The Outpatient Tech is responsible for providing direct patient care and transportation services to all patients with emotional or psychiatric disorders. In this position you would be responsible in supporting the therapeutic milieu and ensuring the safety and well-being of our patients.
Essential Duties:
- Participate in patients' treatment plans by monitoring patients' progress, communicating information regarding patients' behavior to other members of treatment team.
- Maintains communication with patient, family members, and referral sources in patients' interest.
- Co-facilitates educational and community groups within the context of the adolescent treatment program encouraging and facilitating patients' participation in therapeutic activities.
- Supervises patients to ensure their safety and their involvement in treatment and during transport.
- Participate in maintaining the therapeutic milieu on the unit, enforces the level system or other methods of behavior management.
- Maintain patient, program, department, and related documentation.
- Orient new patients to unit, program and milieu.
- Carry out general nursing assistance as assigned and supervised by nurse in charge.
- Maintains a safe, orderly, and therapeutic physical environment for patients.
- Assists patients in carrying out activities of daily living, when congruent with the patients' treatment plan and needs, age, and developmental level.
- Carry out clerical/administrative assignment to support patient care and department and hospital operations.
- Transports patients to and from the hospital and other locations, in a van or bus, for special activities.
- Completes all required transportation reports.
- Cleans and services vehicle with fuel, lubricants and accessories.
- Participates in activities which enhance professional growth and development.
- Upholds the Organization's ethics and customer service standards.
This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the hospital.
If you are among the most competitive and qualified candidates for the job, you will be contacted directly by one of our hiring managers. Due to the high volume of applications we receive, we are unable to respond to individual inquiries regarding your application status. Good Luck & we hope to meet you soon!
Georgetown Behavioral Healthcare Institute is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Job Requirements
Education - High school, GED, or equivalent preferred.
Experience – Experience in healthcare environment preferred.
Required Licenses
- Valid Texas Driver License
- Must also have a good driving record and knowledge of driving safety rules
Additional Requirements: Must obtain and maintain approved CPR certification as well as successful completion of Management of Assaultive Behavior training including restraint and seclusion policies prior to assuming patient care responsibility.
Full-time employees are eligible for medical, dental, vision, company paid disability, 401(k) and a generous amount of paid time off.
#J-18808-LjbffrClinical Technical Support Specialist
Posted 9 days ago
Job Viewed
Job Description
Clinical Technical Support Specialist page is loadedClinical Technical Support Specialist Apply locations Thailand Pakistan Kuala Lumpur Vietnam Indonesia time type Full time posted on Posted 2 Days Ago job requisition id R-621450Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time.
Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.
Job Overview & Purpose
The Clinical Technical Support Specialist role is responsible for ensuring clinical excellence in everyday cochlear implant management and clinical operations across AGM countries, primarily in Pakistan and Sri Lanka. This role conducts comprehensive training sessions for distributor teams, ensuring strict adherence to established clinical and technical protocols, offering both clinical and technical support throughout the implant lifecycle—from candidacy evaluation through post-operative care. It is tasked with remotely providing support and troubleshooting clinical issues, managing escalated clinical and technical concerns, and supporting integrity tests. In addition, the role support country teams in complaints processes and collaborates with clinical leadership to continuously update and implement training materials and clinical protocols.
This is a remote position with the requirement to travel for on-site training sessions and direct distributor engagements regularly preferably based out of Thailand.
AccountabilitiesAccountability 1
- Develops and maintains tools and training materials to assist field teams with troubleshooting and management of cases.
- Conducts and performs product integrity tests for difficult case management in countries.
Key Responsibilities:
Clinical & Technical Support:
- Provide clinical support for cochlear implant management, including candidacy evaluations, surgical preparation, and post-operative care.
- Troubleshoot clinical technical issues remotely, guiding distributors through problem resolution.
- Assist with complaints management by accurately documenting issues and contributing to root cause analyses.
- Serve as the primary contact for handling escalated clinical issues, ensuring timely and effective resolution.
- Coordinate with the customer services team to maintain consistency and excellence in service delivery.
- Support integrity testing processes.
- Deliver regular training sessions to distributor audiologists/mapping clinicians, ensuring they are well-versed in both the clinical aspects of cochlear implants and Cochlear’s product portfolio.
- Work with the AGM Clinical Affairs Manager and APAC Clinical to develop and update training materials and protocols to support distributor education.
Individual contributor:
Work safely, complying with all safety procedures, rules, and instructions; and reporting workplace hazards, incidents, or injuries to manager.
Required Skills
Proven experience in clinical technical support and troubleshooting within the cochlear implant or related healthcare field is an asset.
Solid understanding of cochlear implant technology and clinical protocols—from initial candidacy assessments to post-operative support.
Familiarity with troubleshooting clinical equipment and implant-related software.
Strong ability to meet tight timelines and manage high-demand situations effectively.
Advanced analytical skills with keen attention to detail, along with excellent problem-solving and case management abilities.
Ability to follow established protocols and enforce requirements effectively.
Excellent communication skills, with the ability to explain complex
technical information clearly and concisely.
Demonstrated problem-solving capabilities and a proactive approach to addressing challenges.
Familiarity with Cochlear’s implant portfolio is a bonus.
Candidates must have no travel restrictions to Asia Growth Market countries (including Pakistan and Sri Lanka)
Education
- Bachelor of Audiology or above
Languages
- English - Fluent (Required)
- Urdu - Fluent (Preferred)
Work Experience
3 years hands-on experience managing cochlear implant patients preferred.
Previous experience in customer support or technical support roles is a bonus.
Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
How we recognise your contribution
We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
For more information about Life at Cochlear, visit
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.
Welcome!Our growth is creating great opportunities!
Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives.
Our MissionWe help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.
#J-18808-Ljbffr