16 Health Coordinator jobs in Malaysia

The primary focus of Work, Health & Safety function is to develop, implement and manage the Health and Safety Management Systems, policies and practices that outlines ResMed's commitment to healthy and safe workplace. Key deliverables include overseeing Health and Safety, Workers Compensation, Injury Management, Accidents and injuries investigation, Corrective and preventative measures etc. Management of the hazard identification and incident reporting. Ensuring compliance with local regulations and maximizing organizational risk resilience. At ResMed, safety isn’t just a priority — it’s part of our culture. As a

Health & Safety Coordinator , you will play a crucial role in shaping and sustaining a healthy, safe, and compliant workplace for all our employees. You’ll be the key driver behind our Health and Safety Management Systems, policies, and initiatives that reflect ResMed’s commitment to workplace wellbeing. This role offers the opportunity to work across various critical areas including Workers Compensation, Injury Management, accident investigations, hazard identification, incident reporting, and the implementation of corrective and preventive actions. Your efforts will directly contribute to reducing risk and enhancing safety resilience across our organization. Responsibilities: Develop, implement, and maintain Health and Safety Management Systems and policies aligned with ResMed’s safety standards and local regulations.

Lead and manage key safety functions such as Workers Compensation and Injury Management processes.

Conduct thorough investigations into accidents and incidents to identify root causes and recommend corrective measures.

Monitor hazard identification and incident reporting to prevent future occurrences.

Ensure compliance with all local occupational health and safety regulations.

Collaborate with internal teams to foster a culture of safety awareness and continuous improvement.

Participate in safety-related projects and provide expert advice to drive business outcomes.

Build and maintain strong relationships with stakeholders to exchange critical safety information.

Continuously monitor and contribute to organizational risk management efforts.

Qualifications & Experience: Required Diploma or Bachelor’s degree in Occupational Health & Safety or related field.

Minimum of 2 years' experience in a similar OSH role.

Successful completion of an OSH Coordinator Training Program accredited by the Department of Occupational Safety and Health (DOSH) or a DOSH-approved training provider.

Strong knowledge of occupational safety regulations and best practices.

Ability to apply safety theories, principles, and methodologies to real-world scenarios.

Excellent communication skills and ability to collaborate across teams.

Preferred: Previous experience in manufacturing, medical devices, or a related industry.

Proven track record in managing injury management and workers compensation processes.

Certification in safety management or additional OSH-related qualifications.

Why Join Us? At ResMed, you’ll be part of a dynamic team committed to making a positive impact on workplace health and safety. We offer opportunities for professional growth, a supportive environment, and the chance to influence safety practices on a large scale. If you’re passionate about creating safe workplaces and eager to develop your career in Health & Safety, we’d love to hear from you! Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

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Occupational Safety & Health (OSH) Coordinator

• Responsible for all safety and health issues and to ensure the company is in compliance with rules and regulations from DOSH, DOE, BOMBA and other local bodies.
• Planning all programme related to occupational safety and health.
• As a secretary of Safety and Health Committee and prepare meeting and minutes of meeting.
• Liaison with relevant authorities on matters pertaining of safety and health.
• Conduct investigation on any incident, accident and occupation disease or poisoning which happens in company area.
• Conduct workplace safety orientation to new workers, contractor and visitor who come into the company.
• Conducting internal inspection regarding occupational safety ang health.
• Conduct HIRARC and develop necessary SOP at workplace.
• Planning and conduct safety and health training programme for all workers.
• Conduct safety toolbox briefing.
• Prepare and provide all documents related to occupational safety and health.
• 12 The OSH Coordinator will conduct ad hoc duties related to occupational safety and health at the request of the employee.

Qualifications

• Has extensive knowledge about occupational safety ang health.
• Is conscious of their work surroundings.
• Honest and diligent when conducting their duties.
• Has an interest in Occupational safety and health.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Manufacturing

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Occupational Safety & Health (OSH) Coordinator

Responsible for all safety and health issues and to ensure the company is in compliance with rules and regulations from DOSH, DOE, BOMBA and other local bodies. Planning all programme related to occupational safety and health. As a secretary of Safety and Health Committee and prepare meeting and minutes of meeting. Liaison with relevant authorities on matters pertaining of safety and health. Conduct investigation on any incident, accident and occupation disease or poisoning which happens in company area. Conduct workplace safety orientation to new workers, contractor and visitor who come into the company. Conducting internal inspection regarding occupational safety ang health. Conduct HIRARC and develop necessary SOP at workplace. Planning and conduct safety and health training programme for all workers. Conduct safety toolbox briefing. Prepare and provide all documents related to occupational safety and health. 12 The OSH Coordinator will conduct ad hoc duties related to occupational safety and health at the request of the employee. Qualifications

Has extensive knowledge about occupational safety ang health. Is conscious of their work surroundings. Honest and diligent when conducting their duties. Has an interest in Occupational safety and health. Seniority level

Associate Employment type

Full-time Job function

Management and Manufacturing Industries

Manufacturing

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Crocodiles Of The World South West Closing date for applications is: 25th Sep 2025

Crocodiles of the World, Oxfordshire OX18
Salary between: £27,000 to £31,000 per annum
Full-time | Monday–Friday | Start date: As soon as possible

Join the UK's Only Crocodile Zoo!

Due to continued growth, we are recruiting for an exciting new role at Crocodiles of the World . This role is for a proactive and organised HR & Health and Safety Coordinator to join our award-winning team. This varied and hands-on role supports both our HR and Health & Safety functions, helping to ensure a safe, compliant, and people-focused environment across the zoo.

If you’re a practical, motivated, and detail-oriented individual looking for a truly unique workplace — this could be the perfect role for you.

About Us

Crocodiles of the World is home to the largest collection of crocodiles and alligators in the UK , and one of the most significant in the world. Our mission is centred on education, conservation, and inspiring visitors through safe, up-close encounters with these incredible reptiles. Alongside crocodiles, our reptile house features Galapagos tortoises, emerald tree boas, and a Komodo dragon, creating a truly one-of-a-kind working environment.

About the Role

This is a dual-support role covering both HR and Health & Safety administration and coordination. It will be working with the company’s external Health and Safety and Employment law consultants. Reporting to senior management, you will help maintain compliance, support recruitment and training, and promote employee wellbeing across all departments.

Key Responsibilities

Health & Safety Coordination

• Maintain accurate and up-to-date H&S documentation, including risk assessments, audits, and compliance reports
• Record and track workplace incidents, accidents, and near misses, assisting in investigations and reporting
• Coordinate statutory training, inductions, and toolbox talks; maintain training logs and certification records
• Work closely with external H&S consultants and ensure legislative compliance
• Support monitoring of site safety actions and subcontractor records

HR Administration & Coordination

• Manage the employee lifecycle, including onboarding, probation reviews, changes, and leavers
• Maintain digital and paper-based HR records in line with GDPR requirements
• Process monthly working hours and ensure compliance with minimum wage and working time regulations
• Produce HR correspondence and manage internal communications
• Coordinate uniform orders and maintain the Drivers Database

HR Advisory & Recruitment Support

• Support line managers with employee relations issues including absence, performance, and conduct matters
• Attend formal meetings and record outcomes
• Lead or support low-level investigations and escalate complex issues when necessary
• Coordinate end-to-end recruitment, from advertising to onboarding
• Represent the organisation at careers fairs and recruitment events

Training & Development

• Schedule and manage employee training sessions; track completion and update training matrix
• Ensure timely delivery of mandatory and job-specific training
• Assist in maintaining training records and compliance reports
• Monitor and administer the sickness absence process, including return-to-work and review meetings
• Distribute and manage health questionnaires and Occupational Health referrals
• Coordinate annual health surveillance checks and action follow-ups

General Administration

• Assist with wider admin duties across departments when required
• Conduct audits and help prepare reports for senior management
• Take accurate minutes at meetings and support daily office administration tasks

What We’re Looking For

• Previous experience in a similar HR, Health & Safety, or coordination role
• Understanding of HR processes and the employee lifecycle
• Excellent organisational and multitasking skills
• High attention to detail and data accuracy
• Proficiency in Microsoft Office (especially Excel)
• Confident communicator with a professional and approachable manner
• Discreet, trustworthy, and capable of handling confidential information
• Able to work independently and as part of a team
• Experience using HR systems
• Awareness of UK employment law and/or H&S regulations
• Exposure to training coordination, investigations, or employee relations
• Full UK driving licence
• Full-time position: 36–40 hours per week
• Monday to Friday (occasional bank holiday work required)
• Names and contact details of two referees (one must be your current or most recent employer; references will only be contacted for shortlisted candidates)

Closing Date for Applications: 25 September 2025
Interview Location: Crocodiles of the World, Oxfordshire – by arrangement

Be part of something extraordinary

At Crocodiles of the World, every day is different, and every role matters. Help us care for our animals, our people, and our visitors — all while supporting vital conservation efforts.

• Names and contact details of two referees (one must be your current or most recent employer; references will only be contacted for shortlisted candidates)

Follow Us

BIAZA, Regent's Park, London, NW1 4RY

BIAZA's office hours are 9am – 5pm Monday to Friday. Contact outside of those times will get a response when we are next in the office.

If your enquiry is urgent and you need a response before the BIAZA office reopens, please call Jo Judge on . If you wish to reach one of our members, please contact them directly.

The British and Irish Association of Zoos and Aquariums is a charitable company limited by guarantee and registered in England and Wales number .Registered Office Regent’s Park, London NW1 4RY. Registered Charity Number is and SC (Scotland)

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Crocodiles Of The World South West

Closing date for applications is: 25th Sep 2025 Crocodiles of the World, Oxfordshire OX18 Salary between: £27,000 to £31,000 per annum Full-time | Monday–Friday | Start date: As soon as possible Join the UK's Only Crocodile Zoo! Due to continued growth, we are recruiting for an exciting new role at

Crocodiles of the World . This role is for a proactive and organised

HR & Health and Safety Coordinator

to join our award-winning team. This varied and hands-on role supports both our HR and Health & Safety functions, helping to ensure a safe, compliant, and people-focused environment across the zoo. If you’re a practical, motivated, and detail-oriented individual looking for a truly unique workplace — this could be the perfect role for you. About Us Crocodiles of the World is home to the

largest collection of crocodiles and alligators in the UK , and one of the most significant in the world. Our mission is centred on education, conservation, and inspiring visitors through safe, up-close encounters with these incredible reptiles. Alongside crocodiles, our reptile house features Galapagos tortoises, emerald tree boas, and a Komodo dragon, creating a truly one-of-a-kind working environment. About the Role This is a dual-support role covering both HR and Health & Safety administration and coordination. It will be working with the company’s external Health and Safety and Employment law consultants. Reporting to senior management, you will help maintain compliance, support recruitment and training, and promote employee wellbeing across all departments. Key Responsibilities Health & Safety Coordination Maintain accurate and up-to-date H&S documentation, including risk assessments, audits, and compliance reports Record and track workplace incidents, accidents, and near misses, assisting in investigations and reporting Coordinate statutory training, inductions, and toolbox talks; maintain training logs and certification records Work closely with external H&S consultants and ensure legislative compliance Support monitoring of site safety actions and subcontractor records HR Administration & Coordination Manage the employee lifecycle, including onboarding, probation reviews, changes, and leavers Maintain digital and paper-based HR records in line with GDPR requirements Process monthly working hours and ensure compliance with minimum wage and working time regulations Produce HR correspondence and manage internal communications Coordinate uniform orders and maintain the Drivers Database HR Advisory & Recruitment Support Support line managers with employee relations issues including absence, performance, and conduct matters Attend formal meetings and record outcomes Lead or support low-level investigations and escalate complex issues when necessary Coordinate end-to-end recruitment, from advertising to onboarding Represent the organisation at careers fairs and recruitment events Training & Development Schedule and manage employee training sessions; track completion and update training matrix Ensure timely delivery of mandatory and job-specific training Assist in maintaining training records and compliance reports Monitor and administer the sickness absence process, including return-to-work and review meetings Distribute and manage health questionnaires and Occupational Health referrals Coordinate annual health surveillance checks and action follow-ups General Administration Assist with wider admin duties across departments when required Conduct audits and help prepare reports for senior management Take accurate minutes at meetings and support daily office administration tasks What We’re Looking For Previous experience in a similar HR, Health & Safety, or coordination role Understanding of HR processes and the employee lifecycle Excellent organisational and multitasking skills High attention to detail and data accuracy Proficiency in Microsoft Office (especially Excel) Confident communicator with a professional and approachable manner Discreet, trustworthy, and capable of handling confidential information Able to work independently and as part of a team Experience using HR systems Awareness of UK employment law and/or H&S regulations Exposure to training coordination, investigations, or employee relations Full UK driving licence Full-time position: 36–40 hours per week Monday to Friday (occasional bank holiday work required) Names and contact details of two referees (one must be your current or most recent employer; references will only be contacted for shortlisted candidates) Closing Date for Applications:

25 September 2025 Interview Location:

Crocodiles of the World, Oxfordshire – by arrangement Be part of something extraordinary At Crocodiles of the World, every day is different, and every role matters. Help us care for our animals, our people, and our visitors — all while supporting vital conservation efforts. Names and contact details of two referees (one must be your current or most recent employer; references will only be contacted for shortlisted candidates) Follow Us BIAZA, Regent's Park, London, NW1 4RY BIAZA's office hours are 9am – 5pm Monday to Friday. Contact outside of those times will get a response when we are next in the office. If your enquiry is urgent and you need a response before the BIAZA office reopens, please call Jo Judge on . If you wish to reach one of our members, please contact them directly. The British and Irish Association of Zoos and Aquariums is a charitable company limited by guarantee and registered in England and Wales number .Registered Office Regent’s Park, London NW1 4RY. Registered Charity Number is and SC (Scotland)

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Position: Patient Care Coordinator (Kuala Lumpur)

Position Purpose: The Patient Care Coordinator will assist the Patient Care Leader in managing drug access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administration tasks.

About the Company

A healthcare access company with 20+ years of experience developing sustainable solutions to patient access challenges in emerging markets through Patient Assistance Programs and Patients Support Programs.

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At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Mission

As the Global Patient Care Demand Manager, you will be in charge of managing Customer Care and Service demands by understanding what customers and stakeholders need, planning the necessary steps to fulfill those needs and making sure the Global Patient Care Organization is ready to meet these requests. The GPC Demand Manager is in charge of detecting and adapting user and/or customer demand for GPC services and to improve GPC processes where and if they are required for embedding the new business accordingly with the GPC strategy.

You will have in-depth specialist knowledge of your own job discipline and broad knowledge of related disciplines in the field. You contribute by participating in global cross-functional and cross-chapter squads where it may take a leading role. You may coach colleagues and help others develop expertise/skills and navigate in complex situations by applying a diverse skillset.

You will deeply connect with relevant Global and Countries senior stakeholders from GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales to understand business needs and to develop processes driven by GPC vision granting the best customer experience for all patients and customers. You will define and agree the project objectives, timelines and budget requirements.

You will monitor project teams to make sure goals, objectives, timelines and budget are kept. Knowledgeable of larger landscapes without neglecting granular details while tracking project health and staying alert for risk and resolving issues as they arise, you will maintain standards and monitor scope with project quality. As part of an agile project management approach, clear and transparent communication to stakeholders is key for overall project success.

As part of a GPC, you will need to have an active role in driving the transformation by promoting change management in each project in order to contribute for the creation of the governance of the new organization set up as well as clear processes, roles and responsibilities.

You will ensure that changes or innovations designed to improve business efficiency are implemented smoothly while minimizing risks and maximizing benefits.

Key Accountabilities

• As a member of the GPC team, continuously improve the global operational framework to provide a global consistent Customer Experience approach on a high standard
• Prepare action plans on global level and apply them in the countries and key functions involved to meet business objectives
• In collaboration with partners and stakeholders, develop validation strategy and ensures smooth execution
• Work collaboratively and act as a leader leading stakeholders (in GPC, GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales) organizing and prioritizing critical issues
• Design Service Concept Model and develop processes driven by GPC vision to grant the best customer experience for all patients and customers
• Responsible for change control oversight in respective projects
• Strive for significant improvement and reduction of project timeline, evaluate scenarios to reduce project costs and establish lean and robust processes
• Report on project progress, offer viable solutions and opportunities as they arise
• Contributing with data, analyses, information and recommendations to strategic plans and reviews for the entire GPC Organization and stakeholders.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
• Meet objectives by forecasting requirements, and initiating corrective actions as part of the project management for local and global projects.
• Facilitate right first time mindset and drive the change management in the consolidation of the new organization set up
• Establish new and efficient network between GPC and other key functions ensuring that GPC processes and people are updated based on new decision taken ensuring a smooth transition

Key skills and Experience

• Successfully completed bachelor or higher education in economics or scientific related disciplines
• Minimum of 5 years professional experience in Customer Care Management
• Minimum of 5 years professional experience in Project Management
• Experience in managing complex projects
• Fluent speaking and writing in English, another language is of advantage
• Methodological competence, analytical skills and affinity for numbers and figures
• Expertise in stakeholder management
• Excellent communication skills, empathic, solution-oriented and team-oriented approach
• Quick comprehension and willingness to take responsibility, works with autonomy and flexibility
• Critical thinking
• Multi-tasking, agile skills and flexible to adapt to changes
• Always willing to learn and grow with an attitude to go beyond

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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Global Patient Care Demand Manager page is loaded# Global Patient Care Demand Managerlocations: Petaling Jayatime type: Tempo integralposted on: Publicado hojetime left to apply: Data de término: 30 de setembro de 2025 (20 dias restantes para se candidatar)job requisition id: Na Roche, você pode-se apresentar como você mesmo, abraçado pelas qualidades únicas que traz. Nossa cultura incentiva a expressão pessoal, o diálogo aberto e as conexões genuínas, onde você é valorizado e respeitado por quem você é, e permitindo que você prospere tanto pessoal como profissionalmente. É assim que pretendemos prevenir, deter e curar doenças e garantir que todos tenham acesso aos cuidados de saúde hoje e nas gerações futuras. Junte-se à Roche, onde cada voz é importante.# A posiçãoMissionAs the Global Patient Care Demand Manager, you will be in charge of managing Customer Care and Service demands by understanding what customers and stakeholders need, planning the necessary steps to fulfill those needs and making sure the Global Patient Care Organization is ready to meet these requests. The GPC Demand Manager is in charge of detecting and adapting user and/or customer demand for GPC services and to improve GPC processes where and if they are required for embedding the new business accordingly with the GPC strategy.You will have in-depth specialist knowledge of your own job discipline and broad knowledge of related disciplines in the field. You contribute by participating in global cross-functional and cross-chapter squads where it may take a leading role. You may coach colleagues and help others develop expertise/skills and navigate in complex situations by applying a diverse skillset.You will deeply connect with relevant Global and Countries senior stakeholders from GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales to understand business needs and to develop processes driven by GPC vision granting the best customer experience for all patients and customers. You will define and agree the project objectives, timelines and budget requirements. You will monitor project teams to make sure goals, objectives, timelines and budget are kept. Knowledgeable of larger landscapes without neglecting granular details while tracking project health and staying alert for risk and resolving issues as they arise, you will maintain standards and monitor scope with project quality. As part of an agile project, management approach and clear and transparent communication to stakeholders is key for overall project success. As part of a GPC, you will need to have an active role in driving the transformation by promoting change management in each project in order to contribute for the creation of the governance of the new organization set up as well as clear processes, roles and responsibilities.You will ensure that changes or innovations designed to improve business efficiency are implemented smoothly while minimizing risks and maximizing benefits.Key Accountabilities* As a member of the GPC team, continuously improve the global operational framework to provide a global consistent Customer Experience approach on a high standard* Prepare action plans on global level and apply them in the countries and key functions involved to meet business objectives* In collaboration with partners and stakeholders, develop validation strategy and ensures smooth execution* Work collaboratively and act as a leader leading stakeholders (in GPC, GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales) organizing and prioritizing critical issues* Design Service Concept Model and develop processes driven by GPC vision to grant the best customer experience for all patients and customers* Responsible for change control oversight in respective projects* Strive for significant improvement and reduction of project timeline, evaluate scenarios to reduce project costs and establish lean and robust processes* Report on project progress, offer viable solutions and opportunities as they arise* Contributing with data, analyses, information and recommendations to strategic plans and reviews for the entire GPC Organization and stakeholders.* Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.* Meet objectives by forecasting requirements, and initiating corrective actions as part of the project management for local and global projects.* Facilitate right first time mindset and drive the change management in the consolidation of the new organization set up* Establish new and efficient network between GPC and other key functions ensuring that GPC processes and people are updated based on new decision taken ensuring a smooth transitionKey skills and Experience* Successfully completed bachelor or higher education in economics or scientific related disciplines* Minimum of 5 years professional experience in Customer Care Management* Minimum of 5 years professional experience in Project Management* Experience in managing complex projects* Fluent speaking and writing in English, another language is of advantage* Methodological competence, analytical skills and affinity for numbers and figures* Expertise in stakeholder management* Excellent communication skills, empathic, solution-oriented and team-oriented approach* Quick comprehension and willingness to take responsibility, works with autonomy and flexibility* Critical thinking* Multi-tasking, agile skills and flexible to adapt to changes* Always willing to learn and grow with an attitude to go beyond# Quem nós somosUm futuro mais saudável nos leva a inovar. Juntos, mais de 100 mil funcionários em todo o mundo se dedicam ao avanço da ciência, garantindo que todos tenham acesso à saúde hoje e nas próximas gerações. Nossos esforços resultam em mais de 26 milhões de pessoas tratadas com nossos medicamentos e mais de 30 bilhões de testes realizados usando nossos produtos de diagnóstico. Nós nos capacitamos para explorar novas possibilidades, promover a criatividade e manter as nossas ambições altas, para fornecer soluções de saúde que mudem a vida e causem um impacto global.Vamos construir juntos um futuro mais saudável.**A Roche é um empregador que pratica políticas de igualdade de oportunidades.**
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At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Mission

As the Global Patient Care Demand Manager, you will be in charge of managing Customer Care and Service demands by understanding what customers and stakeholders need, planning the necessary steps to fulfill those needs and making sure the Global Patient Care Organization is ready to meet these requests. The GPC Demand Manager is in charge of detecting and adapting user and/or customer demand for GPC services and to improve GPC processes where and if they are required for embedding the new business accordingly with the GPC strategy.

You will have in-depth specialist knowledge of your own job discipline and broad knowledge of related disciplines in the field. You contribute by participating in global cross-functional and cross-chapter squads where it may take a leading role. You may coach colleagues and help others develop expertise/skills and navigate in complex situations by applying a diverse skillset.

You will deeply connect with relevant Global and Countries senior stakeholders from GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales to understand business needs and to develop processes driven by GPC vision granting the best customer experience for all patients and customers. You will define and agree the project objectives, timelines and budget requirements.

You will monitor project teams to make sure goals, objectives, timelines and budget are kept. Knowledgeable of larger landscapes without neglecting granular details while tracking project health and staying alert for risk and resolving issues as they arise, you will maintain standards and monitor scope with project quality. As part of an agile project, management approach and clear and transparent communication to stakeholders is key for overall project success.

As part of a GPC, you will need to have an active role in driving the transformation by promoting change management in each project in order to contribute for the creation of the governance of the new organization set up as well as clear processes, roles and responsibilities.

You will ensure that changes or innovations designed to improve business efficiency are implemented smoothly while minimizing risks and maximizing benefits.

Key Accountabilities

• As a member of the GPC team, continuously improve the global operational framework to provide a global consistent Customer Experience approach on a high standard

• Prepare action plans on global level and apply them in the countries and key functions involved to meet business objectives

• In collaboration with partners and stakeholders, develop validation strategy and ensures smooth execution

• Work collaboratively and act as a leader leading stakeholders (in GPC, GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales) organizing and prioritizing critical issues

• Design Service Concept Model and develop processes driven by GPC vision to grant the best customer experience for all patients and customers

• Responsible for change control oversight in respective projects

• Strive for significant improvement and reduction of project timeline, evaluate scenarios to reduce project costs and establish lean and robust processes

• Report on project progress, offer viable solutions and opportunities as they arise

• Contributing with data, analyses, information and recommendations to strategic plans and reviews for the entire GPC Organization and stakeholders.

• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

• Meet objectives by forecasting requirements, and initiating corrective actions as part of the project management for local and global projects.

• Facilitate right first time mindset and drive the change management in the consolidation of the new organization set up

• Establish new and efficient network between GPC and other key functions ensuring that GPC processes and people are updated based on new decision taken ensuring a smooth transition

Key skills and Experience

• Successfully completed bachelor or higher education in economics or scientific related disciplines

• Minimum of 5 years professional experience in Customer Care Management

• Minimum of 5 years professional experience in Project Management

• Experience in managing complex projects

• Fluent speaking and writing in English, another language is of advantage

• Methodological competence, analytical skills and affinity for numbers and figures

• Expertise in stakeholder management

• Excellent communication skills, empathic, solution-oriented and team-oriented approach

• Quick comprehension and willingness to take responsibility, works with autonomy and flexibility

• Critical thinking

• Multi-tasking, agile skills and flexible to adapt to changes

• Always willing to learn and grow with an attitude to go beyond

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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