35 Head Of Operations Benelux jobs in Malaysia

Advisor, Business Operations

Bayan Lepas Dell Technologies

Posted 8 days ago

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Transformation and Analytics Advisor
We're proud to be in the solutions business at Dell Technologies. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.
Join us to do the best work of your career and make a profound social impact as a Transformation and Analytics Advisor on our Team in **Penang**
**You will:**
+ We are part of Client Peripherals Product Group supporting Parts & Power product categories (as batteries, power adapters, memory, storage, graphic card, replacing LCD & keyboards, motherboards, palmrest, etc.) across all the regions.
+ This role is designed to oversee end-to-end processes related to Parts and Power, including spare parts operations, supply-related processes, pricing, and reporting. Our goal is to provide maximum support, allowing us to grow our business and improve customer expectations. We want to make our product easy to find and easy to buy.
+ In this role, you will collaborate with the Dell Client Peripheral Launch Managers (PM), Regional Product Line Managers, Supply & Demand Planners, Pricing, and Services teams. The focus will be on fine-tuning and simplifying existing processes, standardizing them across all regions, and automating as much as possible.
+ Additionally, you are expected to actively identify new opportunities to improve the customer experience during the purchase path and drive new business initiatives.
+ As the main point of contact for stakeholders supporting our business globally, you will play a crucial role in ensuring seamless communication and coordination. This is a global role, our team is based in 7 countries, and you will regularly be communicating with partners from the AMER, EMEA, and APJC regions.
**Essential Requirements**
+ 5 years of related experience in an operations function, understanding Dell spares planning or supply processes is an advantage
+ Analytical background and focus on details
+ Strong MS Excel skills and experience with reporting and data analysis, ability to work with big data coming from different sources
+ Experience in automation systems and integrating those systems with other technologies
+ Ability to work on multiple projects at the same time in a fast-paced environment; work with international stakeholders from APJC, EMEA and AMER regions and join evening calls as needed (approx. 4-12 calls per months)
**Desirable requirement**
+ Knowledge of Dell systems (Prophet, SPMD, Domino) is an advantage. Ability to deliver job in desired time & quality
+ Eager to learn something new, proactiveness, team player.Curious about how things work and how to make them better
**Who we are**
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
**Application closing date:** **21 August 2025**
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy her ( ID:** R
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B2B Business Operations Assistant

Petaling Jaya, Selangor Nestle

Posted 17 days ago

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**Position Snapshot**
Location: Kuala Lumpur
Company: Nestlé Product Sdn. Bhd
Permanent - Full Time
**Position Summary**
Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.
We are looking for a B2B Operations Assistant responsible for the growth of Nespresso Professional Business Solutions by managing new business at the assigned territories and channel.
**A day in the life of.**
+ To lead projects for HQ system related projects
+ Manage daily sales tracking, B2B sales analysis, OPE analysis and tracking
+ Manage compilation for sales lead & tracking, contract and management
+ Manage the machine order placement & delivery/installation follow up with 3rd party service provider (for sales, OPE, subscription)
+ Assist and coordinate on SKU & promo setup
+ To assist on B2B event coordination
+ Support and perform system testing on B2B related new projects led by other functions
+ Support sales team on administrative and/or operational matters in the event they are out in the field and require urgent support
+ Provide administrative support to other non-B2B commercial team members whenever there is a need arise with alignment from line manager.
**What Will Make You Successful,**
+ Degree in any Administration/Operations field
+ Open to fresh graduates
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at
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Business Process Operations Specialist

Shah Alam, Selangor Iron Mountain

Posted 10 days ago

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At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
To manage the Trade SCB Finance Operations at KL
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J
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Finance Operations Director APAC

Petaling Jaya, Selangor Antech Diagnostics

Posted 11 days ago

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We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
**Job Title: Finance Operations Director APAC**
**Location: Kuala Lumpur, Malaysia**
A unique opportunity has opened within Mars Petcare's Science and Diagnostics Division, supporting our cutting edge Antech Diagnostics brand. We're looking for a seasoned and strategic Finance Operations Director APAC to lead and elevate finance operations across a diverse and fast-growing regional cluster, spanning Malaysia, Singapore, Hong Kong, and more.
**About Us**
Antech Diagnostics is a global leader in veterinary diagnostics and part of the Mars family of businesses. Together, we are committed to creating A Better World for Pets. At Mars, we believe in nurturing talent, driving innovation, and embracing diversity in everything we do.
**Role overview**
As the Finance Operations Director APAC, you will oversee a team of finance professionals across the region, ensuring excellence in financial operations, including Accounts Payable, Accounts Receivable, Intercompany, and Treasury. Reporting to the Regional Finance Operations Director EU & APAC / VP Finance EU & APAC, you'll play a key leadership role in safeguarding financial integrity, driving process harmonisation, and enabling continued business growth across the APAC region.
This is a people leadership role with direct management of a team of 5+ associates based across the cluster.
**Key responsibilities:**
+ Lead, coach, and develop a high-performing finance operations team across APAC (Kuala Lumpur, Singapore, Hong Kong).
+ Ensure timely and accurate preparation of statutory financial statements and monthly, quarterly, and annual group reporting in line with US GAAP and local standards.
+ Manage and oversee balance sheet accounts, AR/AP, fixed asset accounting, lease accounting, and cash flow.
+ Drive process improvements and system harmonisation initiatives across the region.
+ Lead monthly/quarterly/annual financial close processes and ensure full audit readiness.
+ Liaise with auditors and manage external/internal audit processes to ensure compliance.
+ Establish and maintain robust internal controls over financial transactions and reporting.
+ Partner with Treasury to manage banking relationships and optimize liquidity.
+ Oversee and contribute to cross-functional and finance transformation projects, including system migrations.
+ Inspire and build a collaborative, performance-driven culture within the finance function.
**Key skills and experience required:**
+ Master's degree in Accounting, Finance, or related discipline.
+ 10+ years of progressive experience in accounting and financial operations, ideally in a multinational environment.
+ Deep understanding of both local statutory requirements and US GAAP.
+ Proven experience in preparing and managing audits, financial statements, and compliance.
+ Proficiency in ERP systems and financial reporting tools.
+ Strong leadership and team management skills, with a passion for developing talent.
+ Excellent command of English, both written and spoken.
+ Ability to influence, manage change, and drive results in a matrixed environment.
+ Experience working with geographically dispersed teams is highly desirable.
**Benefits:**
+ Be part of the Mars global network with opportunities for cross-regional and cross-functional growth.
+ Contribute to a business that's making a real impact in veterinary health and diagnostics.
+ Thrive in a purpose-driven, inclusive, and collaborative culture.
+ Enjoy a competitive compensation package and access to world-class learning resources.
**Application**
Ready to take the lead in shaping financial operations across APAC? Click 'Apply now' to connect with our Talent Acquisition team and learn more about this exciting leadership opportunity.
**Equal Opportunity Employer**
At Mars, we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, or any other protected status.
Join us in delivering a better world for pets. Apply now and help drive financial excellence across APAC.
**About Antech**
Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
**Note to Search Firms/Agencies**
Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.
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Director Operations

Prai TE Connectivity

Posted 11 days ago

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Director Operations
**At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.**
**Job Overview**
The General Manager will be responsible for managing and leading the manufacturing plant operations in the areas of EHS, compliance, quality, delivery, ECE, and cost control in relation to safety & security, profitability, productivity, materials management, Talent development and continuous improvements.
**Responsibilities**
+ Lead operations of a plant with approximately 1.5-2.0K employees composed of direct, indirect, and salary staff. In accordance with company policies and business unit/plant procedures, achieve high standards in safety, quality, customer service, efficiency & profitability requirements. Maintain costs within budgetary limits while assuring that best operations practices are utilized in the maintenance, conservation of equipment & materials, and/or facilities.
+ Set overall plant objectives to ensure effective operations consistent with Continuous Improvement, Values and Philosophy.
+ Coordinate and direct all functions of plant operations, including but not limited to: Manufacturing, Engineering, EHS, Quality, Integrated Supply Chain, OpEx, HR, and Finance.
+ Align operational objectives with the overall business objectives to ensure a strategy-focused workforce.
+ Manage and operate performance through the effective implementation of the highest TE safety standards, promotion of the culture of "Safety First" to develop and maintain Zero Incident working place.
+ Manage and operate performance through the effective use of the Quality Management System (QMS) process and through structured problem solving to develop and maintain Zero incident quality performance for major customers and projects, and contribute to accelerating NPI execution
+ Lead the plant team ramping up a new operation with focus on continuous development.
+ Direct and mentor the plant leadership team in the performance of their respective roles, consistent with the company's Leadership model.
+ Foster an environment which promotes goals, encourages continuous improvement, and builds passion for extraordinary customer experience (ECE) culture.
+ Drive compliance to the ethics policy and holds others accountable for ethical conduct.
+ Develop controls and critically review results of operations in reference to planned objectives.
**Additional Responsibilities**
+ Account for the day-to-day decisions that directly impact EHS, Compliance, Quality, Delivery, Cost & Inventory of the overall plant.
+ Maintain a workforce of highly motivated employees instilling morale that is conducive to high levels of employee engagement.
+ Attract, select, develop, train, coach, appraise, and motivate managers and other personnel in key staff positions within the facility.
+ Establish interfaces with supporting BU functions to assess customer needs and assure accurate project or program technical direction for operations engineering and manufacturing.
+ Assure timely and relevant communications to and from all levels. This includes communications between affected reporting areas and related departments. Establish systems to enhance intra- and inter-departmental communications.
+ Assure that collective bargaining agreements are effectively administered.
+ Create a culture of exceeding customer expectations, ensuring that the organization is highly responsive to customer needs and issues.
+ Ability to build up strong talent pipeline for plant leadership team and succession plan
**Job Criteria**
+ Knowledge of current technologies in manufacturing (automation/manual assembly, stamping, molding, testing), engineering, NPI, materials management/inventory control, distribution and logistics, purchasing, quality assurance, EHS systems processes and practices.
+ Strong financial and business acumen.
+ Strong collaborative skills with the proven ability to drive change and leadership ownership/accountability.
+ Demonstrate success in building high performance teams, leading cross-functionally, developing and retaining employees, and driving organizational change.
+ Drive zero incident culture, with employee ownership of safety.
+ Leadership, performance results, organizational development and operational improvement.
**What your background should look like**
+ Bachelor's degree from an accredited institution.
+ Minimum of 15 years of experience with progressive levels of accountability and responsibility in Manufacturing, Supply Chain, OPEX and/or related supporting functions.
+ Strong knowledge and experience with lean manufacturing, and process tools such as profit planning, strategic planning, Organizational Capability Assessment, Lean System/Six Sigma, Supply Chain Management, Fixed Capital Optimization, Environmental, Health and Safety (EHS) processes.
**Competencies**
SET : Strategy, Execution, Talent (for managers)
**ABOUT TE CONNECTIVITY**
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn ( ,Facebook ( ,WeChat, ( Instagram andX (formerly Twitter). ( TE CONNECTIVITY OFFERS:**
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group
**IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD**
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity **never requests payment or fees** from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come **only from** **actual** **email addresses ending in @te.com** . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.
Location:
Prai, Penang, 06, MY, 13600
City: Prai, Penang
State: 06
Country/Region: MY
Travel: 10% to 25%
Requisition ID:
Alternative Locations:
Function: Manufacturing
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
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Director of Operations

Kota Kinabalu, Sabah Hyatt

Posted 11 days ago

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**Description:**
**_CARE CONNECT US_**
At Hyatt, we believe in the power of belonging. We turn trips into journeys, encounters into experiences and jobs into careers. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Join us:
**DIRECTOR OF OPERATIONS**
The Director of Operations will be overseeing both the Food & Beverage and Rooms Division, ensuring the smooth running of its operation in line with Hyatt International's Corporate Strategies and brand standards. This role is critical in delivering exceptional experiences for guests, team members, and owners. The ideal candidate will possess in-depth operational expertise, with a strong background in Culinary and Food & Beverage management.
With us, you'll discover a career you didn't know existed.
**Qualifications:**
+ A university degree or diploma in Hospitality or Tourism management is advantageous.
+ 2 years' work experience in similar capacity.
+ Excellent problem solving, administrative and interpersonal skills are a must.
+ Strong leadership skills with good command of verbal and written communication skills.
+ Attention to detail planning and effective organizational ability.
+ Good knowledge of computer skills
+ Excellent customer service and entrepreneurial mindset
**Primary Location:** MY-12-Kota Kinabalu
**Organization:** Hyatt Regency Kinabalu
**Job Level:** Full-time
**Job:** Administrative
**Req ID:** KOT
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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Director of Operations

Kuantan, Pahang Hyatt

Posted 11 days ago

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**Description:**
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experience to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. **It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.**
As the Director of Operations, you will be responsible for the efficient running ofFront Office, Housekeeping, Food & Beverage, and Spain line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. **Responsibilities may include staff development, scheduling, forecasting and training, ensuring compliance with all operating procedures. The Manager must have strong communication and analytical skills.**
**Responsibilities**
+ Lead daily hotel operations to ensure smooth and efficient service
+ Champion guest satisfaction and resolve escalated concerns
+ Drive financial performance through budget oversight and cost control
+ Mentor and develop department heads and team members
+ Ensure compliance with brand standards, policies, and safety regulations
+ Collaborate on strategic planning and business initiatives
+ Build strong relationships with guests, partners, and industry peers
**Qualifications:**
**Qualifications**
+ Bachelor's degree in Business Management or related discipline
+ At least 5 years of relevant experience
+ Strong interpersonal and communication skills
+ Proven leadership in hotel operations, preferably with a **Rooms background**
+ Strong financial acumen and strategic thinking
+ Passion for guest service and team development
+ Excellent communication and problem-solving skills
+ Commitment to Hyatt's values and purpose
**Primary Location:** MY-06-Kuantan
**Organization:** Hyatt Regency Kuantan Resort
**Job Level:** Full-time
**Job:** Hotel Operations
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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Enterprise Master Data Management (EMDM) Operations Business Analyst - Business Partner ( 2 Years...

Petaling Jaya, Selangor Roche

Posted 7 days ago

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At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
That's what makes us Roche.
Enterprise Master Data Management (EMDM) is a Roche cross-functional and cross-divisional network of master data specialists and subject-matter experts developing governance frameworks and maintenance processes to ensure high-quality and trusted master data as the backbone for seamless business operations, data analytics and digitalization.
You will be :
In the Enterprise Master Data Management Operations Business Analyst role, you are responsible for the dedication towards undisturbed business activities by committing to Service Level Agreement. In this role, you will ensure that technological architecture meets user requirements, and will support the whole data maintenance related queries - including data quality, lifecycle management and monitoring. Execute the day-to-day activities according to the agreed service level and in compliance with the SOPs of the respective business sub-process. Follow the instructions of the Cluster Lead - Enterprise Master Data Management Operations Business Partner domain regarding the daily work coordination, and propose process and system improvements across multiple divisions. Contribute continuously to the improvement of the performance of the Finance, Procurement, Sales and Supply Chain organizations.
+ Handling incoming incidents, supporting both Roche Affiliates and multiple regional and global IT departments
+ 2nd level evaluation of user requests based on ITIL methodology and prioritization towards IT accordingly. Collaborate with IT teams to translate business requirements into technical solutions
+ Performs and participates in the analysis, (re)design and implementation of business and systems processes and procedures following appropriate standards
+ Management of continuous data cleansing and Data lifecycle management. Analyze business processes and identify opportunities for automation and optimization. Develop business cases and proposals for process improvements and system upgrades
+ Maintenance of SOPs, Knowledge Base and User Guidance. Audit control management (ICFR). Training material preparation and delivery (including delta training) - using Train the Trainer and end user concepts
+ Project management (lead, coordinate, facilitate, participate within RSS projects and participate in global projects)
**Who you are**
We are looking for someone who is self-motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development.
+ Strong communication skills in English (written and spoken) are essential.Strong customer centricity and stakeholder management skills
+ Experienced in SAP (FI, MM, CO, SD).
+ Ability to work independently and in team as well. Focus on details and innovation
+ Skilled in multitasking and prioritization. Has analytical thinking
+ 3-5 years Master Data management experience is desirable
+ Project experience (desirable)
In exchange we provide you with
+ Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career.
+ Excellent benefits & flexibility
+ A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
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Director, Commercial Operations, Southeast Asia

Kuala Lumpur, Kuala Lumpur Cargill

Posted 11 days ago

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**Job Purpose and Impact**
The Customer Operations Director is accountable for Cargill's overall customer experience in terms of end-to-end order fulfilment, contract adherence and complaints management. This role will partner closely with the Go-To-Market leader in the SEA region and their teams to deepen the customer relationships, smoothen day to day operations and transactions.
This role provides direction to supervisors, coordinators and indirect staff in the overall roadmap and key focus areas and solving day to day. In this role, you will lead, advise and make decisions a large team of ~80-100 customer operations specialists with a base of ~200-400 customers and distributors.
**Key Accountabilities**
+ Develop an overall commercial operations strategy and roadmap to improve overall customer experience
+ Drive prioritized operational metrics which will improve overall process performance such as OTIF, Complaints Resolution Time etc.
+ Lead communications with customers or our sales teams regarding order status, sales forecast, invoices, contract balances and other pertinent information needed to complete the sale.
+ Lead the organization and team supervisors in the selection of staff and other employees, resolving resources needs and approve candidates.
+ Oversee and direct on deciding which tools and systems are appropriate to use for specific customer service environments.
+ Direct and contribute to definition of improvement projects and commitments that require an extensive understanding of customer service practices and procedures.
+ Other duties as assigned
**Qualifications**
**Minimum Qualifications**
+ Bachelor's degree in a related field or equivalent experience
**Preferred Qualifications**
+ Three years of supervisory experience with complex and large customer service / operations organizations of 80-100 in a B2B setting
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Director- Data Center Operations

Oracle

Posted 11 days ago

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**Job Description**
As a member of the Cloud Hardware support organization, you will be responsible for leading a team of Datacenter Technicians and/or Field Engineers assigned for delivery of on-site support, installations, proactive services in a defined territory and/or data center sites. Focuses to meet the required service levels 24x7, improve and drive customer satisfaction, identify business opportunities and mitigate any operation gaps. The role involves significant communication at all levels internally and externally. A primary point of contact responsible for facilitating and providing advice and assistance on diverse situations and escalated issues.
**Responsibilities**
+ Providing leadership, direction, and operational excellence within sites/territory
+ Translates organisation goals into performance objectives for each team member and measures individual performance against plan.
+ Develops employees through regular 1:1s, performance reviews, development, and training needs.
+ Master all service delivery/operation related processes and advises team members on the effective and efficient way to use Oracle services and products, tools, interfaces and procedures.
+ Responsible for KPI and metrics improvement.
+ Reacting to and managing any incidents/escalation that occur, driving resolution and after-action analysis.
+ Working at a global level with peers to achieve consistency.
+ Coaching and mentoring individual contributors across the organization
+ Primary point of contact for customers and Oracle LOBs for any customer situation and escalated issue.
+ Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.
Career Level - M4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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