937 Head Of Operations Benelux jobs in Malaysia

Job Description

• Design initiatives using analytical and conceptual problem-solving methodologies to strategically improve users’ and partners’ experiences at Shopee.
• Identify function/ product gaps and initiate transformational projects/ initiatives.
• Be involved in complex end to end projects - from concept, feasibility, and financing; through planning, statutory process, and design; into commissioning and operational readiness.
• Acquire a deep understanding of the technical and/or business aspects of the transformations to effectively manage deliverables and resources.
• Act as point of contact as well as communicating strategies and objectives between departments within the company to drive project success.
• Work with function stakeholders to lead and drive projects that enable business improvement and transformation.
• Communicate and present findings and outcomes to senior management and stakeholders in a structured manner.

Requirements

• Strong academics from top-tier institutions with Bachelor’s Degree or Advanced Degree (preferably an MBA) in a relevant field.
• More than 8 years of working experience from top tier management/ strategy consulting firms preferred.
• Superb business acumen and able to see operational improvements with a commercial perspective.
• Possess in-depth knowledge/ defined involvement in helping frame, design and execute solutions for challenging business conditions.
• Highly analytical and able to generate and present meaningful and actionable data backed analysis in a structured manner.
• Strong logical thinking and problem-solving abilities.
• Excellent verbal and written communication skills.

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Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview Join to apply for the

Strategic Operations Manager

role at

Shopee .

Responsibilities

Design initiatives using analytical and conceptual problem-solving methodologies to strategically improve users’ and partners’ experiences at Shopee.

Identify function/product gaps and initiate transformational projects/initiatives.

Be involved in complex end-to-end projects—from concept, feasibility, and financing through planning, statutory process, and design, into commissioning and operational readiness.

Acquire a deep understanding of the technical and/or business aspects of the transformations to effectively manage deliverables and resources.

Act as point of contact and communicate strategies and objectives between departments within the company to drive project success.

Work with function stakeholders to lead and drive projects that enable business improvement and transformation.

Communicate and present findings and outcomes to senior management and stakeholders in a structured manner.

Qualifications

Strong academics from top-tier institutions with Bachelor’s Degree or Advanced Degree (preferably an MBA) in a relevant field.

More than 8 years of working experience from top-tier management/strategy consulting firms preferred.

Superb business acumen and ability to see operational improvements with a commercial perspective.

Possess in-depth knowledge/defined involvement in helping frame, design and execute solutions for challenging business conditions.

Highly analytical and able to generate and present meaningful data-backed analysis in a structured manner.

Strong logical thinking and problem-solving abilities.

Excellent verbal and written communication skills.

Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: Internet Marketplace Platforms and Technology, Information and Internet

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Job Description

Design initiatives using analytical and conceptual problem-solving methodologies to strategically improve users’ and partners’ experiences at Shopee. Identify function/ product gaps and initiate transformational projects/ initiatives. Be involved in complex end to end projects - from concept, feasibility, and financing; through planning, statutory process, and design; into commissioning and operational readiness. Acquire a deep understanding of the technical and/or business aspects of the transformations to effectively manage deliverables and resources. Act as point of contact as well as communicating strategies and objectives between departments within the company to drive project success. Work with function stakeholders to lead and drive projects that enable business improvement and transformation. Communicate and present findings and outcomes to senior management and stakeholders in a structured manner. Requirements

Strong academics from top-tier institutions with Bachelor’s Degree or Advanced Degree (preferably an MBA) in a relevant field. More than 8 years of working experience from top tier management/ strategy consulting firms preferred. Superb business acumen and able to see operational improvements with a commercial perspective. Possess in-depth knowledge/ defined involvement in helping frame, design and execute solutions for challenging business conditions. Highly analytical and able to generate and present meaningful and actionable data backed analysis in a structured manner. Strong logical thinking and problem-solving abilities. Excellent verbal and written communication skills.

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Get AI-powered advice on this job and more exclusive features.

We are seeking a highly capable and execution-oriented Head of Delivery and Execution to ensure that internal priorities are consistently actioned, tracked, and delivered. This role is critical in maintaining business momentum while senior leadership is engaged in external engagements, strategic initiatives, or travel. This is a structured, operational role designed for a doer, someone who ensures no action is lost, no task goes untracked, and no team is left without accountability. The successful candidate will serve as a unifying force across departments, driving delivery cadence, execution visibility, and consistent follow-through.

Key Responsibilities

1. Cross-Functional Delivery Oversight

• Monitor execution across Technical, Commercial, HR, Finance, and other functional teams.
• Proactively follow up on action items, key milestones, and internal delivery commitments.
• Ensure alignment of departmental workstreams with business priorities.

2. Progress Management and Follow-Up

• Maintain central trackers and dashboards to monitor deliverables and project milestones.
• Escalate risks or slippages early, and ensure timely resolution.
• Guarantee continuity across meetings, handovers, and ongoing workstreams.

3. PMO-Style Project Support

• Apply light-touch project governance to high-impact workstreams.
• Support internal and board-level reporting through structured status updates.
• Align cross-functional initiatives to business timelines and strategic goals.

4. Functional Coordination

• Drive coordination between departments to eliminate silos and enhance efficiency.
• Step into ownership or coordination gaps to prevent delivery breakdowns.
• Escalate and resolve delivery issues with practical, actionable solutions.

5. Operational Rhythm and Discipline

• Institutionalise the use of templates, SOPs, trackers, and reporting tools.
• Reinforce delivery cycles through regular check-ins, updates, and reviews.
• Ensure decisions translate into tangible outcomes without overcomplicating processes.

6. Output Quality and Delivery Support

• Support teams in elevating the quality of internal outputs (e.g., reports, decks, documentation)
• Bring structure and follow-through to ad hoc or fast-paced workstreams
• Coach junior team members on execution best practices and delivery discipline

Experience

• 7–12 years of experience in business operations, internal strategy, transformation, or PMO type roles.
• Demonstrated ability to drive execution across cross-functional teams and complex projects.
• Highly organized, with strong prioritization and multi-tasking capabilities.
• Skilled in coordinating stakeholders and maintaining delivery momentum without formal authority.
• Proficient in Microsoft Excel, PowerPoint, and modern workflow tools (e.g., Notion, Airtable, Asana).
• Calm and solutions-oriented under pressure, with a structured and pragmatic mindset.
• Comfortable working in dynamic, high-growth environments with multiple internal stakeholders.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management
• Industries Food and Beverage Manufacturing

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Get AI-powered advice on this job and more exclusive features. We are seeking a highly capable and execution-oriented Head of Delivery and Execution to ensure that internal priorities are consistently actioned, tracked, and delivered. This role is critical in maintaining business momentum while senior leadership is engaged in external engagements, strategic initiatives, or travel. This is a structured, operational role designed for a doer, someone who ensures no action is lost, no task goes untracked, and no team is left without accountability. The successful candidate will serve as a unifying force across departments, driving delivery cadence, execution visibility, and consistent follow-through. Key Responsibilities 1. Cross-Functional Delivery Oversight Monitor execution across Technical, Commercial, HR, Finance, and other functional teams. Proactively follow up on action items, key milestones, and internal delivery commitments. Ensure alignment of departmental workstreams with business priorities. 2. Progress Management and Follow-Up Maintain central trackers and dashboards to monitor deliverables and project milestones. Escalate risks or slippages early, and ensure timely resolution. Guarantee continuity across meetings, handovers, and ongoing workstreams. 3. PMO-Style Project Support Apply light-touch project governance to high-impact workstreams. Support internal and board-level reporting through structured status updates. Align cross-functional initiatives to business timelines and strategic goals. 4. Functional Coordination Drive coordination between departments to eliminate silos and enhance efficiency. Step into ownership or coordination gaps to prevent delivery breakdowns. Escalate and resolve delivery issues with practical, actionable solutions. 5. Operational Rhythm and Discipline Institutionalise the use of templates, SOPs, trackers, and reporting tools. Reinforce delivery cycles through regular check-ins, updates, and reviews. Ensure decisions translate into tangible outcomes without overcomplicating processes. 6. Output Quality and Delivery Support Support teams in elevating the quality of internal outputs (e.g., reports, decks, documentation) Bring structure and follow-through to ad hoc or fast-paced workstreams Coach junior team members on execution best practices and delivery discipline Experience 7–12 years of experience in business operations, internal strategy, transformation, or PMO type roles. Demonstrated ability to drive execution across cross-functional teams and complex projects. Highly organized, with strong prioritization and multi-tasking capabilities. Skilled in coordinating stakeholders and maintaining delivery momentum without formal authority. Proficient in Microsoft Excel, PowerPoint, and modern workflow tools (e.g., Notion, Airtable, Asana). Calm and solutions-oriented under pressure, with a structured and pragmatic mindset. Comfortable working in dynamic, high-growth environments with multiple internal stakeholders. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Management Industries Food and Beverage Manufacturing Referrals increase your chances of interviewing at TRADE VENTURES by 2x Sign in to set job alerts for “Delivery Lead” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 11 hours ago Delivery Lead – Business Operations (Health Insurance)

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Twenty years ago, a dream took flight - shaping and forever changing the travel industry in Asia. The idea was simple - make flying affordable for everyone. Now, that dream has sparked half a billion more dreams and will continue to do so through new experiences from Asean fast food and food deliveries to a network of gateways and getaways.

• An any-day app for Asean, from travel to delivery
• The world’s best low-cost airline, ground team, and aviation engineering services
• Moving things better from people and goods, from cargo to the last mile
• Making finance and money matters more accessible

Job Description:

We are seeking a highly experienced and strategic Business Operations Manager to lead our company-wide cybersecurity transformation program. Reporting directly to the Chief Information Security Officer (CISO), this senior leadership role is responsible for driving the full lifecycle of our cybersecurity uplift, from strategic planning and technology delivery to cultural change and value realization.

WHAT YOU'LL DO:

Budget and Department Finance Management

• Develop and manage budgets for the Cyber Security department in alignment with Cyber Security leads to ensure total cost of ownership and accountability.
• Track invoicing/payments and reporting, working closely with AirAsia’s Finance departments to consolidate full overview of cost for Cyber department
• Manage and facilitate cross charging with AirAsia’s Finance departments
• Track and manage latest cost estimates to ensure spend is on track and manage any outliers or delay
• Provide financial reporting across all Cyber teams
• Provide input and support on cost savings initiatives.

Oversee Procurement Projects

• Support the InfoSec leadership in the development of cross-organization Cyber technology capabilities’ project plans and tracking.
• Work closely with procurement team and Cyber leadership to projectise and execute all new and renewals of contracts from RFP to selection according to agreed milestones and budget.

Manage Reporting and Reviews

• Manage and coordinate Information Security rhythm of business meetings, reviews, and reporting cadence and hygiene especially on Board of Director Meetings’ submission
• Support the preparation of presentations and reports for senior management, and stakeholders, with a focus on strong PowerPoint/Google Slides-communications and writing skills.

Change Management, Communication and Departmental Administration

• Manage communications within the InfoSec department, including organizing distribution lists, shared folders, and other internal and stakeholder communications.
• Champion continuous improvement and oversee organizational policies and procedures to maximize output.
• Manage departmental admin activities to achieve operational efficiency
• Support external change management activities organised by Cyber Security

WHO YOU ARE:

• 4+ years of experience in budget planning, financial management, and procurement
• A bachelor's degree in finance, accounting, or a related field would be advantageous.
• Ability to work effectively with both technical and non-technical stakeholders. Experience in Information Security or a related field would be advantageous.
• Excellent writing, communication, and presentation skills, with expertise in Google Workspace.
• Proficiency in using tools and software for financial tracking and reporting.
• Excellent problem-solving and analytical skills, with experience in project management and continuous improvement. Experience using ticketing systems such as Jira would be advantageous.
• Ability to work independently and as part of a team.
• Ability to work under pressure and meet deadlines.

WHERE YOU’LL GO:

Dispatcher to captain, ramp agent to data analyst, brand executive to CEO - these are some Dare To Dream stories of our Allstars.

WHAT YOU’LL ENJOY:

• Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
• Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.
• Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
• Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.
• A unique Allstar culture like no other

OUR HIRING PROCESS:

• Application received
• Candidate screening
• Interview(s) and assessment(s)
• Background check and/or other assessments
• Offer and negotiation

#J-18808-Ljbffr

Twenty years ago, a dream took flight - shaping and forever changing the travel industry in Asia. The idea was simple - make flying affordable for everyone. Now, that dream has sparked half a billion more dreams and will continue to do so through new experiences from Asean fast food and food deliveries to a network of gateways and getaways. An any-day app for Asean, from travel to delivery The world’s best low-cost airline, ground team, and aviation engineering services Moving things better from people and goods, from cargo to the last mile Making finance and money matters more accessible Job Description: We are seeking a highly experienced and strategic Business Operations Manager to lead our company-wide cybersecurity transformation program. Reporting directly to the Chief Information Security Officer (CISO), this senior leadership role is responsible for driving the full lifecycle of our cybersecurity uplift, from strategic planning and technology delivery to cultural change and value realization. WHAT YOU'LL DO: Budget and Department Finance Management Develop and manage budgets for the Cyber Security department in alignment with Cyber Security leads to ensure total cost of ownership and accountability. Track invoicing/payments and reporting, working closely with AirAsia’s Finance departments to consolidate full overview of cost for Cyber department Manage and facilitate cross charging with AirAsia’s Finance departments Track and manage latest cost estimates to ensure spend is on track and manage any outliers or delay Provide financial reporting across all Cyber teams Provide input and support on cost savings initiatives. Oversee Procurement Projects Support the InfoSec leadership in the development of cross-organization Cyber technology capabilities’ project plans and tracking. Work closely with procurement team and Cyber leadership to projectise and execute all new and renewals of contracts from RFP to selection according to agreed milestones and budget. Manage Reporting and Reviews Manage and coordinate Information Security rhythm of business meetings, reviews, and reporting cadence and hygiene especially on Board of Director Meetings’ submission Support the preparation of presentations and reports for senior management, and stakeholders, with a focus on strong PowerPoint/Google Slides-communications and writing skills. Change Management, Communication and Departmental Administration Manage communications within the InfoSec department, including organizing distribution lists, shared folders, and other internal and stakeholder communications. Champion continuous improvement and oversee organizational policies and procedures to maximize output. Manage departmental admin activities to achieve operational efficiency Support external change management activities organised by Cyber Security WHO YOU ARE: 4+ years of experience in budget planning, financial management, and procurement A bachelor's degree in finance, accounting, or a related field would be advantageous. Ability to work effectively with both technical and non-technical stakeholders. Experience in Information Security or a related field would be advantageous. Excellent writing, communication, and presentation skills, with expertise in Google Workspace. Proficiency in using tools and software for financial tracking and reporting. Excellent problem-solving and analytical skills, with experience in project management and continuous improvement. Experience using ticketing systems such as Jira would be advantageous. Ability to work independently and as part of a team. Ability to work under pressure and meet deadlines. WHERE YOU’LL GO: Dispatcher to captain, ramp agent to data analyst, brand executive to CEO - these are some Dare To Dream stories of our Allstars. WHAT YOU’LL ENJOY: Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities. Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities. Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes. Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners. A unique Allstar culture like no other OUR HIRING PROCESS: Application received Candidate screening Interview(s) and assessment(s) Background check and/or other assessments Offer and negotiation

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About You

We are looking for an experienced Business Operations Manager to oversee end-to-end operations, manage a team of 4, and ensure alignment with regulatory standards (JPK and HRD Corp). The ideal candidate will have deep expertise in TVET program compliance, grant management, financial operations, and team leadership. This role requires a strategic thinker who can streamline processes, manage cross-functional tasks, and maintain strong stakeholder relationships.

Your Day-to-Day

1. Team Leadership & Management

• Lead, mentor, and manage a team of 4 across TVET and HRD Corp training operations.
• Foster a collaborative culture, delegate tasks effectively, and ensure accountability.

2. Compliance & Regulatory Management

• Ensure full compliance with JPK requirements for TVET programs (documentation, audits, reporting).
• Maintain HRD Corp standards for training grants, claims, and program delivery.
• Stay updated on regulatory changes and implement necessary adjustments.

3. Financial Operations

• Manage invoicing, petty cash, procurement (PR/PO coordination), and budget tracking.
• Collaborate with finance teams to ensure accurate financial reporting.
• Oversee HRD Corp grant applications, claims, disbursement and reconciliation.
• Ensure timely submission of grant-related documentation and adherence to guidelines.

4. Contract & Document Management

• Draft, review, and validate contracts (apprentice, vendors, trainers, partners).
• Maintain organized records of agreements, terms, and compliance documents.

5. Student & Training Coordination

• Oversee student enrollment, attendance tracking, and certification processes.
• Coordinate logistics for training programs (venue, materials, trainer schedules).

6. Facilities & Office Management

• Ensure operational efficiency of training facilities and office infrastructure.
• Address maintenance needs and optimize resource allocation.

7. Project Management & Reporting

• Lead cross-functional projects (e.g., accreditation renewals, system implementations).
• Prepare operational reports for senior management and regulatory bodies.

Your Know How

• Bachelor’s degree in Business Administration, Education, Operations, or related field.
• Minimum 5 years in operations management, preferably in TVET/HRD Corp environments. At least 2 years in a managerial role with team oversight.
• Strong leadership, communication, and problem-solving abilities.
• Detail-oriented with exceptional project management, organizational and multitasking skills.
• Proficiency in using Google Suite and other relevant tools.

#J-18808-Ljbffr

About You We are looking for an experienced Business Operations Manager to oversee end-to-end operations, manage a team of 4, and ensure alignment with regulatory standards (JPK and HRD Corp). The ideal candidate will have deep expertise in TVET program compliance, grant management, financial operations, and team leadership. This role requires a strategic thinker who can streamline processes, manage cross-functional tasks, and maintain strong stakeholder relationships. Your Day-to-Day 1. Team Leadership & Management

Lead, mentor, and manage a team of 4 across TVET and HRD Corp training operations. Foster a collaborative culture, delegate tasks effectively, and ensure accountability. 2. Compliance & Regulatory Management

Ensure full compliance with JPK requirements for TVET programs (documentation, audits, reporting). Maintain HRD Corp standards for training grants, claims, and program delivery. Stay updated on regulatory changes and implement necessary adjustments. 3. Financial Operations

Manage invoicing, petty cash, procurement (PR/PO coordination), and budget tracking. Collaborate with finance teams to ensure accurate financial reporting. Oversee HRD Corp grant applications, claims, disbursement and reconciliation. Ensure timely submission of grant-related documentation and adherence to guidelines. 4. Contract & Document Management

Draft, review, and validate contracts (apprentice, vendors, trainers, partners). Maintain organized records of agreements, terms, and compliance documents. 5. Student & Training Coordination

Oversee student enrollment, attendance tracking, and certification processes. Coordinate logistics for training programs (venue, materials, trainer schedules). 6. Facilities & Office Management

Ensure operational efficiency of training facilities and office infrastructure. Address maintenance needs and optimize resource allocation. 7. Project Management & Reporting

Lead cross-functional projects (e.g., accreditation renewals, system implementations). Prepare operational reports for senior management and regulatory bodies. Your Know How Bachelor’s degree in Business Administration, Education, Operations, or related field. Minimum 5 years in operations management, preferably in TVET/HRD Corp environments. At least 2 years in a managerial role with team oversight. Strong leadership, communication, and problem-solving abilities. Detail-oriented with exceptional project management, organizational and multitasking skills. Proficiency in using Google Suite and other relevant tools.

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