1,501 Head Of Operations Benelux jobs in Malaysia

Department Operations

LevelExperienced (Team Lead)

LocationMalaysia - Kuala Lumpur

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Design initiatives using analytical and conceptual problem-solving methodologies to strategically improve users' and partners' experiences at Shopee.
• Identify function/ product gaps and initiate transformational projects/ initiatives.
• Be involved in complex end to end projects - from concept, feasibility, and financing; through planning, statutory process, and design; into commissioning and operational readiness.
• Acquire a deep understanding of the technical and/or business aspects of the transformations to effectively manage deliverables and resources.
• Act as point of contact as well as communicating strategies and objectives between departments within the company to drive project success.
• Work with function stakeholders to lead and drive projects that enable business improvement and transformation.
• Communicate and present findings and outcomes to senior management and stakeholders in a structured manner.

Requirements:

• Strong academics from top-tier institutions with Bachelor's Degree or Advanced Degree (preferably an MBA) in a relevant field.
• More than 8 years of working experience from top tier management/ strategy consulting firms preferred.
• Superb business acumen and able to see operational improvements with a commercial perspective.
• Possess in-depth knowledge/ defined involvement in helping frame, design and execute solutions for challenging business conditions.
• Highly analytical and able to generate and present meaningful and actionable data backed analysis in a structured manner.
• Strong logical thinking and problem-solving abilities.
• Excellent verbal and written communication skills.

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Design initiatives using analytical and conceptual problem-solving methodologies to strategically improve users' and partners' experiences at Shopee.
• Identify function/ product gaps and initiate transformational projects/ initiatives.
• Be involved in complex end to end projects - from concept, feasibility, and financing;  through planning, statutory process, and design; into commissioning and operational  readiness.
• Acquire a deep understanding of the technical and/or business aspects of the  transformations to effectively manage deliverables and resources.
• Act as point of contact as well as communicating strategies and objectives between  departments within the company to drive project success.
• Work with function stakeholders to lead and drive projects that enable business  improvement and transformation.
• Communicate and present findings and outcomes to senior management and  stakeholders in a structured manner.

Requirements:

• Strong academics from top-tier institutions with Bachelor's Degree or Advanced  Degree (preferably an MBA) in a relevant field.
• More than 8 years of working experience from top tier management/ strategy consulting  firms preferred.
• Superb business acumen and able to see operational improvements with a commercial perspective.
• Possess in-depth knowledge/ defined involvement in helping frame, design and  execute solutions for challenging business conditions.
• Highly analytical and able to generate and present meaningful and actionable data backed analysis in a structured manner.
• Strong logical thinking and problem-solving abilities.
• Excellent verbal and written communication skills.

Employer: Regional Investment Firm (Confidential)

Role Summary

The Head of Strategic Operations & HR is a senior leadership role designed to bridge business priorities with operational excellence and people leadership. This position works directly with Partners and senior executives to align investment strategies, organizational capabilities, and cross-border operations.

The role combines the rigor of professional services with a strong people-facing function — advising Partners, supporting portfolio leadership, and driving operational initiatives that deliver scale, efficiency, and long-term value creation.

Key Responsibilities

1. Partner-Facing Strategic Operations

2. Serve as a trusted advisor to Partners and C-level executives on operational priorities (immediate and long-term), organizational design, and people (HR) strategy.

3. Translate investment (fund management) strategies into operational roadmaps and people initiatives across entities and portfolio companies.
4. Oversee performance dashboards that integrate financial, operational, and talent metrics for Partner visibility.

5. Support due diligence and integration efforts for new investments, ensuring smooth onboarding and alignment of people and operations.

6. Leadership Development & People Engagement

7. Work closely with Partners and portfolio leaders to build leadership pipelines and succession strategies.

8. Provide executive coaching and advisory to senior leaders, strengthening alignment, resilience, and decision-making.
9. Lead talent development initiatives that enable portfolio companies to attract, retain, and develop top talent.

10. Champion an inclusive, high-performance culture that supports both business goals and employee engagement.

11. Organizational Design & Cross-Border Effectiveness

12. Drive organizational design and workforce planning in collaboration with Finance and business leaders.

13. Support cross-jurisdictional governance, ensuring consistency and compliance while adapting to local contexts.

14. Partner with portfolio companies to improve organizational health, operational readiness, and scaling strategies.

15. Operations, Governance & Transformation

16. Oversee HR operations, compliance, and governance as part of broader operational oversight.

17. Lead transformation initiatives, including process digitalization, efficiency projects, and operational scaling.
18. Act as escalation point for sensitive operational and people-related matters, balancing compliance with business pragmatism.

Experience & Expertise

• 10+ years in senior leadership roles within professional services, with strong exposure to investment firms, private equity, or multi-entity organizations.
• Demonstrated success as a partner-facing leader, skilled at translating strategy into operational and organizational execution.
• Proven record of long-term stability and impact with previous employers.
• Strong preference for candidates with prior experience in venture capital, private equity, financial institutions, or HR consulting.
• Deep experience in cross-border operations, organizational design, and leadership advisory across Asia.
• Background in executive coaching, organizational transformation, and crisis management.

Skills & Attributes

• Commercially minded operator with strong business partnership skills.
• Exceptional communication, negotiation, and influence with Partners and executives.
• Skilled in balancing strategic foresight with fast operational execution.
• Strong cultural agility and people-first leadership approach.
• Adapt at driving change in complex, high-growth environments.

Qualifications

• Bachelor's degree in Business, Strategy, Operations, or HR (Master's/MBA preferred).
• Professional certifications (e.g., PMP, CIPD, SHRM) advantageous.

Position Responsibilities

• To manage strategic & transformational changes across the organization and to transform management and operational way of working.
• To analyse existing business processes, workflows and systems to identify bottlenecks, inefficiencies and areas for strategic improvement.
• To design, improve and implement efficient systems, processes and workflows that are efficient, scalable and aligned with business goals.
• To manage cross-functional project teams, to ensure project milestones are met.
• Foster a culture of continuous improvement by empowering teams and embedding problem-solving frameworks within the organization.
• Work with a variety of stakeholders to implement special projects & document outcomes and lessons
• Determine the appropriate course of action, referral, or responds.
• Track, monitor, and create clear, concise reports on the progress and performance of all initiatives for senior leadership and other key stakeholders.

Qualification & Experience

• A minimum of 2 years of experience in a strategic operations role, or in a similar capacity such as Business Analysis/Consulting, Transformation Management, or Operational Excellence.
• Track record of working with cross-functional teams / projects and managing diverse stakeholders.
• Demonstrated experience in performing data and financial analysis to support business cases and strategic decision making.
• Ability to thrive and deliver results in a fast-paced, dynamic work environment is essential.
• Strong understanding of core business operations and ability to grasp how different functions contribute to overall business success.
• Familiarity with business operating models, strategy implementation, project management execution.
• Proficient in Excel and Powerpoint.
• Strong analytical and quantitative skills.
• Strong presentation skills.
• Detailed-oriented & impeccable organizational skills.
• Ability to establish & maintain strong relationships, to influence others to move towards a common vision or goal.

a Necessity, not a Luxury

JOB SUMMARY

Assisting the Assistant Vice President I (AVP I) in reviewing, processing, and documenting all scheduled water disruptions, ensuring seamless coordination and support in strategizing, leading, and organizing team initiatives to optimize daily operations and water crisis contingency planning.

KEY DUTIES AND RESPONSIBILITIES

JKT & JKGBAB

• Act as representative of Secretariat Jawatankuasa Teknikal (JKT) & Jawatankuasa Kelulusan Gangguan Bekalan Air Berjadual (JKGBAB)
• To review application of scheduled water disruption (Procedure 1 & 3).
• Ensure all the application process are comply with time period as prescribed in the Manual (Procedure 1 & 3)
• To coordinate and organize meeting with JKT & JKGBAB members, contractor, consultant, authority, and others related party.
• To conduct site visit with contractor, consultant, authority, and others related party.
• To assist AVP I in monitoring work implementation and progress at site to ensure all the work done as per scheduled including recovery.
• To prepare the documents, memorandums, letters, reports, proposal papers, etc. as directed by Management/ Division/ Department.
• Implementation of works/ project follows the approved method statement.
• To assist AVP I on preparation of report for stakeholders such as SPAN, Management etc.
• Ensuring all related Air Selangor guidelines / SOPs is streamlined with any newly regulated guidelines /SOPs by the government bodies

ERP

• To assist Head of Unit/Section (HOU/HOS) in coordinating tasks related to incident management and ERP.
• To assist in Emergency Response Plan (ERP) especially on repair work and recovery progress when needed and required.
• To provide ERP's post-mortem reports & scores, working papers, third party claims and procedures related to the task field.
• To perform duty during ERP activation or emergency work and ensuring implementation of ERP runs smoothly either at Headquarter or Regions.

Surveillance and Monitoring

• To assist Team Leader on surveillance and monitoring.
• To carry out surveillance and monitoring activities at site.
• To check and review site surveillance and monitoring report.
• To manage and monitor staff movement, arrange fleet services required by surveillance team.
• To plan and schedule the surveillance work.
• Other duties as needed or required

PERSON SPECIFICATION

• Bachelor's degree in civil engineering or its equivalent
• At least 1 - 3 year (s) of working experience in the related engineering field, ideally in the water industry
• Produce and review reports using advance MS Office skills.
• Decision making, planning and leadership skills.
• Time management and supervision skills
• Knowledge in the water industry related to operational.
• Team player, analytical, creative and possess high integrity.
• Self-starter, hands – on with good interpersonal and communication skills

Role Overview

We are seeking a highly capable and execution-oriented Head of Delivery and Execution to ensure that internal priorities are consistently actioned, tracked, and delivered. This role is critical in maintaining business momentum while senior leadership is engaged in external engagements, strategic initiatives, or travel. This is a structured, operational role designed for a doer, someone who ensures no action is lost, no task goes untracked, and no team is left without accountability. The successful candidate will serve as a unifying force across departments, driving delivery cadence, execution visibility, and consistent follow-through.

Key Responsibilities

1. Cross-Functional Delivery Oversight

• Monitor execution across Technical, Commercial, HR, Finance, and other functional teams.
• Proactively follow up on action items, key milestones, and internal delivery commitments.
• Ensure alignment of departmental workstreams with business priorities.

2. Progress Management and Follow-Up

• Maintain central trackers and dashboards to monitor deliverables and project milestones.
• Escalate risks or slippages early, and ensure timely resolution.
• Guarantee continuity across meetings, handovers, and ongoing workstreams.

3. PMO-Style Project Support

• Apply light-touch project governance to high-impact workstreams.
• Support internal and board-level reporting through structured status updates.
• Align cross-functional initiatives to business timelines and strategic goals.

4. Functional Coordination

• Drive coordination between departments to eliminate silos and enhance efficiency.
• Step into ownership or coordination gaps to prevent delivery breakdowns.
• Escalate and resolve delivery issues with practical, actionable solutions.

5. Operational Rhythm and Discipline

• Institutionalise the use of templates, SOPs, trackers, and reporting tools.
• Reinforce delivery cycles through regular check-ins, updates, and reviews.
• Ensure decisions translate into tangible outcomes without overcomplicating processes.

6. Output Quality and Delivery Support

• Support teams in elevating the quality of internal outputs (e.g., reports, decks, documentation)
• Bring structure and follow-through to ad hoc or fast-paced workstreams
• Coach junior team members on execution best practices and delivery discipline

Experience

• 7–12 years of experience in business operations, internal strategy, transformation, or PMO type roles.
• Demonstrated ability to drive execution across cross-functional teams and complex projects.
• Highly organized, with strong prioritization and multi-tasking capabilities.
• Skilled in coordinating stakeholders and maintaining delivery momentum without formal authority.
• Proficient in Microsoft Excel, PowerPoint, and modern workflow tools (e.g., Notion, Airtable, Asana).
• Calm and solutions-oriented under pressure, with a structured and pragmatic mindset.
• Comfortable working in dynamic, high-growth environments with multiple internal stakeholders.

Twenty years ago, a dream took flight - shaping and forever changing the travel industry in Asia. The idea was simple - make flying affordable for everyone. Now, that dream has sparked half a billion more dreams and will continue to do so through new experiences from Asean fast food and food deliveries to a network of gateways and getaways.

• An any-day app for Asean, from travel to delivery
• The world’s best low-cost airline, ground team, and aviation engineering services
• Moving things better from people and goods, from cargo to the last mile
• Making finance and money matters more accessible

Job Description:

We are seeking a highly experienced and strategic Business Operations Manager to lead our company-wide cybersecurity transformation program. Reporting directly to the Chief Information Security Officer (CISO), this senior leadership role is responsible for driving the full lifecycle of our cybersecurity uplift, from strategic planning and technology delivery to cultural change and value realization.

WHAT YOU'LL DO:

Budget and Department Finance Management

• Develop and manage budgets for the Cyber Security department in alignment with Cyber Security leads to ensure total cost of ownership and accountability.
• Track invoicing/payments and reporting, working closely with AirAsia’s Finance departments to consolidate full overview of cost for Cyber department
• Manage and facilitate cross charging with AirAsia’s Finance departments
• Track and manage latest cost estimates to ensure spend is on track and manage any outliers or delay
• Provide financial reporting across all Cyber teams
• Provide input and support on cost savings initiatives.

Oversee Procurement Projects

• Support the InfoSec leadership in the development of cross-organization Cyber technology capabilities’ project plans and tracking.
• Work closely with procurement team and Cyber leadership to projectise and execute all new and renewals of contracts from RFP to selection according to agreed milestones and budget.

Manage Reporting and Reviews

• Manage and coordinate Information Security rhythm of business meetings, reviews, and reporting cadence and hygiene especially on Board of Director Meetings’ submission
• Support the preparation of presentations and reports for senior management, and stakeholders, with a focus on strong PowerPoint/Google Slides-communications and writing skills.

Change Management, Communication and Departmental Administration

• Manage communications within the InfoSec department, including organizing distribution lists, shared folders, and other internal and stakeholder communications.
• Champion continuous improvement and oversee organizational policies and procedures to maximize output.
• Manage departmental admin activities to achieve operational efficiency
• Support external change management activities organised by Cyber Security

WHO YOU ARE:

• 4+ years of experience in budget planning, financial management, and procurement
• A bachelor's degree in finance, accounting, or a related field would be advantageous.
• Ability to work effectively with both technical and non-technical stakeholders. Experience in Information Security or a related field would be advantageous.
• Excellent writing, communication, and presentation skills, with expertise in Google Workspace.
• Proficiency in using tools and software for financial tracking and reporting.
• Excellent problem-solving and analytical skills, with experience in project management and continuous improvement. Experience using ticketing systems such as Jira would be advantageous.
• Ability to work independently and as part of a team.
• Ability to work under pressure and meet deadlines.

WHERE YOU’LL GO:

Dispatcher to captain, ramp agent to data analyst, brand executive to CEO - these are some Dare To Dream stories of our Allstars.

WHAT YOU’LL ENJOY:

• Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
• Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.
• Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
• Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.
• A unique Allstar culture like no other

OUR HIRING PROCESS:

• Application received
• Candidate screening
• Interview(s) and assessment(s)
• Background check and/or other assessments
• Offer and negotiation

Millennium Technology Services (MTS),
headquartered in Singapore, is a global provider of world-class business solutions and IT services. With a strong focus on serving multinational corporations, MTS caters to over 90 Fortune 500 clients across the globe. Our commitment extends to 15 countries, where we operate through 24 business entities. While our primary emphasis lies in Asia and the ASEAN region, we collaborate with partners in Europe, the Middle East, and the United States.

At MTS, we offer a comprehensive suite of services designed to empower enterprises. Our key service offerings include:

1. Infrastructure as a Service (IaaS): We provide robust and scalable infrastructure solutions, enabling organizations to optimize their technology resources.
2. Security as a Service (SECaaS): MTS ensures the safety and integrity of critical data through cutting-edge security services.
3. Storage as a Service (STaaS): Our storage solutions enhance data management and accessibility.
4. Unified Communications as a Service (UCaaS): We facilitate seamless communication and collaboration across geographies.
5. Contact Center as a Service (CCaaS): MTS delivers efficient and customer-centric contact center solutions. Our expertise spans various industries, with a strong foothold in Banking, Financial Services, and Insurance (BFSI), Automotive, and Healthcare sectors.

As a socially responsible employer, MTS boasts a team of over 500 highly talented professionals, guided by a world-class multinational executive leadership team. Visit our website at MTS Cloud to explore how we drive innovation and value for enterprises worldwide12.

Website

As the Buying Program Lifecycle Operations (BPLO) Specialist, you will report to the APJC BPLO Director and be a part of APJC Commerce Operations. In this role, you would be the Subject Matter Expert (SME) and point of contact for handling software deals in direct engagements with the deal stakeholders such as Software Sales Specialists, Account Managers, renewal specialists or partners.

Key Responsibilities:

• Partner with operations managers and the software sales teams to report out to deal stakeholders for major milestones
• Engages with sales specialists or renewal specialists to execute the successful booking of the assigned deals
• Partner with internal and external teams to ensure that the deal aligns with the offers, highlight and any deviations to ensure the deal stakeholders are aware of the pre-requisites, resolve any issues and seeing through successful booking of the deals.
• Align/Engage with other Deal Managers / Specialists to ensure consistency of operational practices, review of best practices, close gaps
• Will be responsible for working in close alignment with the software sales teams
• Evaluates project results against success metrics. Recommends or implements changes to processes, resources and solutions that improve productivity and end product.
• Keep abreast with changes in Software Offers and their ordering processes to help navigate through complex deal scenarios
• Be able to provide training to the Field sales, Software Sales and Regional operations team on the Offer T&C's and Deal Pre-requisites for seamless booking and delivery

Skills/Experience:

• Exceptional communication skills including rapport building, use of Customer centric language; demonstrating appropriate urgency; active listening skills, questioning, driving understanding and clarification of Customers' needs.
• Ability to handle difficult situations, diffuse Customer conflict by showing empathy; properly positioning 'no.'
• Quick learner who easily applies problem-solving, critical thinking and analysis skills.
• Self-motivated and drive to succeed with natural curiosity, initiative, and tenacity to drive issues to closure.
• Ability to engage and facilitate activities of others, follow up to understand status and help to course-correct to meet expected delivery date.
• Excellent time management skills, ability to juggle multiple tasks while maintaining composure.
• Computer literacy including familiarity with case management systems, email, chat, Windows-based applications; ability to effectively navigate multiple systems at once to accomplish a task.
• Intermediate MS Office skills, particularly MS Excel.
• Four to Five years proven work experience in areas such as deal operations management and buying program management.
• Proven track record of executing varied and complex services and business processes.
• Experience working in dynamic and active change environments with teams of various skills, abilities, backgrounds.
• Experience working in remote, global teams (accommodate differing time zones/shifts) in a dynamic business environment."