222 Head Of Consulting jobs in Malaysia

You will be the person responsible for potential large corporate and government clients, developing proposals on consultation, designing and delivering programs that address client needs, and establishing thought leadership in this space.

The responsibilities

• Develop an effective management infrastructure for the consulting business
• Lead the development of business models, operating models, and strategies for the effective and efficient functioning of the company’s consulting business
• Create and implement management processes for the consulting business, e.g., performance management infrastructure, cadence of meetings, and tech-enabled processes for effective collaboration
• Attract, develop, excite, and retain exceptional talent for the business
• Provide leadership, coaching, and mentorship to team members
• Establish and grow the consulting business
• Assume leadership of the profit and loss for the consulting business, e.g., setting targets, determining resource requirements, and making key strategic decisions
• Drive brand-building efforts in support of developing enterprise and government clients, e.g., development of thought leadership articles, securing opportunities at industry events, and representing the company at relevant events
• Lead client development efforts with corporate, public sector, and SME organizations, e.g., identifying client opportunities, preparing proposals for prospective clients, and managing the sales funnel
• Counsel and consult clients on articulating and achieving their desired business outcomes leveraging the company’s offerings
• Oversee delivery of the company’s offerings to clients, e.g., guiding configuration/ customization of programs, ensuring delivery of quality programs, and managing client relationships to provide a distinctive experience
• Monitor the digital talent landscape and take proactive steps to ensure the company’s continued relevance in relation to the consulting business, e.g., engaging with government agencies in the space
• Develop approach and manage system for placement of graduates with partner organizations
• Support growth of the company’s other areas of business
• Support the development of strategies and the execution of aforementioned strategies to grow the company’s other areas of business, e.g., securing more consumer customers, and cultivating enterprise clients as hiring partners
• Identify partnership opportunities and support the developing of partnerships with external stakeholders to further the company’s business goals

The ideal candidate

• Holds a Bachelor’s degree, MBA or other relevant graduate degree
• Has at least 8 years of experience in consultative enterprise and government sales, ideally in management consulting, digital transformation, HR consulting, or digital consulting
• Is an expert in talent development and/or digital
• Is entrepreneurial with strong commercial/ business sense
• Possesses distinctive problem-solving and analytical skills
• Demonstrates ability to communicate, present, and influence credibly and effectively at C-suite and other organizational levels
• Has at least 3 to 4 years of experience in leading teams – excellent mentoring, coaching and people management skills

Please send us your detailed CV to apply for this job post

#J-18808-Ljbffr

You will be the person responsible for potential large corporate and government clients, developing proposals on consultation, designing and delivering programs that address client needs, and establishing thought leadership in this space.

The responsibilities

• Develop an effective management infrastructure for the consulting business
• Lead the development of business models, operating models, and strategies for the effective and efficient functioning of the company’s consulting business
• Create and implement management processes for the consulting business, e.g., performance management infrastructure, cadence of meetings, and tech-enabled processes for effective collaboration
• Attract, develop, excite, and retain exceptional talent for the business
• Provide leadership, coaching, and mentorship to team members
• Establish and grow the consulting business
• Assume leadership of the profit and loss for the consulting business, e.g., setting targets, determining resource requirements, and making key strategic decisions
• Drive brand-building efforts in support of developing enterprise and government clients, e.g., development of thought leadership articles, securing opportunities at industry events, and representing the company at relevant events
• Lead client development efforts with corporate, public sector, and SME organizations, e.g., identifying client opportunities, preparing proposals for prospective clients, and managing the sales funnel
• Counsel and consult clients on articulating and achieving their desired business outcomes leveraging the company’s offerings
• Oversee delivery of the company’s offerings to clients, e.g., guiding configuration/ customization of programs, ensuring delivery of quality programs, and managing client relationships to provide a distinctive experience
• Monitor the digital talent landscape and take proactive steps to ensure the company’s continued relevance in relation to the consulting business, e.g., engaging with government agencies in the space
• Develop approach and manage system for placement of graduates with partner organizations
• Support growth of the company’s other areas of business
• Support the development of strategies and the execution of aforementioned strategies to grow the company’s other areas of business, e.g., securing more consumer customers, and cultivating enterprise clients as hiring partners
• Identify partnership opportunities and support the developing of partnerships with external stakeholders to further the company’s business goals

The ideal candidate

• Holds a Bachelor’s degree, MBA or other relevant graduate degree
• Has at least 8 years of experience in consultative enterprise and government sales, ideally in management consulting, digital transformation, HR consulting, or digital consulting
• Is an expert in talent development and/or digital
• Is entrepreneurial with strong commercial/ business sense
• Possesses distinctive problem-solving and analytical skills
• Demonstrates ability to communicate, present, and influence credibly and effectively at C-suite and other organizational levels
• Has at least 3 to 4 years of experience in leading teams – excellent mentoring, coaching and people management skills
• Please send us your detailed CV to apply for this job post

#J-18808-Ljbffr

You will be the person responsible for potential large corporate and government clients, developing proposals on consultation, designing and delivering programs that address client needs, and establishing thought leadership in this space.

The responsibilities

Develop an effective management infrastructure for the consulting business

Lead the development of business models, operating models, and strategies for the effective and efficient functioning of the company’s consulting business

Create and implement management processes for the consulting business, e.g., performance management infrastructure, cadence of meetings, and tech-enabled processes for effective collaboration

Attract, develop, excite, and retain exceptional talent for the business

Provide leadership, coaching, and mentorship to team members

Establish and grow the consulting business

Assume leadership of the profit and loss for the consulting business, e.g., setting targets, determining resource requirements, and making key strategic decisions

Drive brand-building efforts in support of developing enterprise and government clients, e.g., development of thought leadership articles, securing opportunities at industry events, and representing the company at relevant events

Lead client development efforts with corporate, public sector, and SME organizations, e.g., identifying client opportunities, preparing proposals for prospective clients, and managing the sales funnel

Counsel and consult clients on articulating and achieving their desired business outcomes leveraging the company’s offerings

Oversee delivery of the company’s offerings to clients, e.g., guiding configuration/ customization of programs, ensuring delivery of quality programs, and managing client relationships to provide a distinctive experience

Monitor the digital talent landscape and take proactive steps to ensure the company’s continued relevance in relation to the consulting business, e.g., engaging with government agencies in the space

Develop approach and manage system for placement of graduates with partner organizations

Support growth of the company’s other areas of business

Support the development of strategies and the execution of aforementioned strategies to grow the company’s other areas of business, e.g., securing more consumer customers, and cultivating enterprise clients as hiring partners

Identify partnership opportunities and support the developing of partnerships with external stakeholders to further the company’s business goals

The ideal candidate

Holds a Bachelor’s degree, MBA or other relevant graduate degree

Has at least 8 years of experience in consultative enterprise and government sales, ideally in management consulting, digital transformation, HR consulting, or digital consulting

Is an expert in talent development and/or digital

Is entrepreneurial with strong commercial/ business sense

Possesses distinctive problem-solving and analytical skills

Demonstrates ability to communicate, present, and influence credibly and effectively at C-suite and other organizational levels

Has at least 3 to 4 years of experience in leading teams – excellent mentoring, coaching and people management skills

Please send us your detailed CV to apply for this job post

#J-18808-Ljbffr

EY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We are seeking a Manager to join our Customer Consulting team. You will work with clients to design and deliver new Customer Experiences, leading project workstreams and influencing client thinking. You will coach and develop team members and ensure delivery of complex workstreams and solutions. You will be comfortable with ambiguity and a fast-paced, dynamic environment.

What You Will Do

• Lead complex CX workstreams comprising EY and client resources, with accountability for delivering outcomes to quality, time, and budget
• Build and nurture a highly collaborative, high-performing team environment
• Coach and mentor junior team members
• Identify client needs, lead client discussions, meetings and workshops
• Lead design and implementation of customer-centric solutions with measurable impact
• Design customer journeys across sectors, identify pain points and CX capabilities
• Contribute to the development of the Customer practice, supporting events, thought leadership and new tools

Skills and Attributes for Success

• Strong analytical and problem-solving skills
• Drive to excel professionally and to guide and motivate others
• Advanced written and verbal communication skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Foster an efficient, innovative and team-oriented work environment

Qualifications

• A bachelor’s or master’s degree with 6–12 years of customer-facing and problem-solving experience. Preferably with experience in a business consulting role designing or delivering customer journeys
• Familiarity with customer-centric trends, best practices and technology solutions. Some experience in at least one of customer research and insights, design, sales and marketing, customer services operations and channel engagement
• Experience in design or delivery in at least one or more of: Customer research and Insights; Human-centred Experience Design and Measurement; Sales and Marketing; Customer Services and Engagement; Digital platforms and enabling technologies (e.g., CMS, CRM)

Ideally, You Will Also Have

• Sector-specific customer experience knowledge
• Knowledge of Agile and/or traditional project management
• Knowledge in product management and the development lifecycle
• Knowledge in Design Thinking, UI/UX

What We Look For

Highly motivated individuals with excellent problem-solving skills and the ability to manage shifting priorities in a dynamic industry. You should be a confident leader with strong people management skills and a genuine drive to make things happen.

What Working At EY Offers

EY offers a competitive remuneration package commensurate with experience and is committed to being an inclusive employer. Flexible working arrangements (FWA) are considered where appropriate. Our offerings include:

• Continuous learning to develop the mindset and skills for the future
• Tools and flexibility to make a meaningful impact, your way
• Transformative leadership through coaching and development
• Diverse and inclusive culture where individuals are empowered to contribute

If you meet the criteria above, please apply promptly.

The Exceptional EY Experience. It’s Yours To Build.

EY | Building a better working world

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

#J-18808-Ljbffr

Overview

In a world of dramatic and fast-paced change, the ability to retain existing customers and attract new ones is critical. As a customer advisory professional, you’ll provide clients with a strong analytical framework to transform their sales and drive sustainable growth. Joining one of our high-performing, globally integrated teams, you’ll work closely with our clients’ marketing, sales and customer service functions, helping to ensure they interact effectively with their customer base.

Through our structured learning and development program, you’ll develop the skills, knowledge and experience to help grow our clients’ businesses. And with a network that stretches across the world, you’ll gain unparalleled insight and experience from different geographies and sectors. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

We are looking for Managers to join our leading Customer Consulting team. Our Manager are leaders in, and passionate about helping our clients design and deliver new Customer Experiences. They are smart, switched on and bring a strategic, creative and analytical mindset. Above all they want to make a real difference to our client’s business and their customers.

Managers lead our project team’s day to day and work closely with our clients to lead, inspire and influence thinking within the project. They are expected to coach and develop their team members and are responsible for the delivery of complex workstreams and solutions. They deliver impactful when presentation, and have experience in leading client workshops, design sessions and/or customer research clinics. They are comfortable working with a level of ambiguity and at a fast pace in a dynamic environment.

Our managers enjoy working on varying projects and are open to learning about new industries and new cultures. They work across the project lifecycle from CX strategy through to CX design and execution. They deliver outstanding service to our clients and in do so in a way which helps achieve our purpose of “build a better working world”.

Your key responsibilities

• Lead complex CX workstreams comprising a mix of EY and client’s resources, with overall accountability delivering the expected outcomes to quality, time and budget
• Ability to build a highly collaborative, high performing team environment
• Coach and mentor junior team members
• Ability to identify and address client needs, and lead client discussions and meetings and workshops
• Lead in the design and implementation of customer-centric solutions that provide measurable impact to clients
• Design customer journeys in various client sectors, identify experiential pain points, delights and CX capabilities
• Contribute to the development of the Customer practice i.e. support industry events, thought leadership and development of new tools and methods

Skills and attributes for success

• Strong analytical and problem-solving skills
• Strong drive to excel professionally, and to guide and motivate others
• Advanced written and verbal communication skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Foster an efficient, innovative and team-oriented work environment

To qualify for the role, you must have

• A bachelor’s or master’s degree with 6-12 years of working experience in a customer-facing and problem-solving capacity. Preferably with experience in a business consulting role in a leading consultancy firm, designing or delivering customer journeys in the market.
• Familiarity with customer-centric trends, best practices and technology solutions. Some fundamental experience in at least one of the competencies: customer research and insights, design, sales and marketing, customer services operations and channel engagement would be helpful
• Some experience in the design or delivery in at least one or more of the following competencies:
  • Customer research and Insights
  • Human-centred Experience Design and Measurement
  • Sales and Marketing
  • Customer Services and Engagement
  • Recognized digital platforms and enabling technologies i.e. CMS, CRM

Ideally, you will also have

• Sector-specific customer experience knowledge
• Knowledge in Agile and/or traditional project management
• Knowledge in product management and development lifecycle
• Knowledge in Design Thinking, UI/UX

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Note: This section may contain standard EY disclosures and legal boilerplate that is typically included in job postings.

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The opportunity

You will work with leading organizations to drive Finance of Tomorrow agenda across the entire lifecycle of the project. You will work with clients who are embarking on their first steps to Finance of Tomorrow Transformation journey, to clients who already operating Finance of Tomorrow and are looking for next disruptive solution to accelerate and deliver value through the next level of world-class Finance of the Future.

As markets rapidly change and develop, finance functions must demonstrate real added value to their business. The type of projects we cover are:

• Finance function improvement e.g. maturity assessment in terms of people, process and tech.
• Finance process improvement, including redesigning of processes and advising clients on software options
• Finance operating model design, identify improvement opportunities for Finance to align their functions to business strategy
• Service delivery model design, involving operational or repeatable business processes to help clients meet their goals with regards to cost, efficiency and quality
• Regulatory projects e.g. IFRS17

Your key responsibilities:

• Strategize and Plan: Establish Finance vision, strategy and operating model that are customer-centric and digital enabled to support enterprise aspirations and goals, qualify the case for change and design the transformation journey roadmap
• Design and Implement: Design and implement finance delivery model and governance, encompassing end-to-end processes, incorporating accounting standards/policies and control requirements as well as emerging automation solutions, design the Finance Technology and Data landscape considering the overall enterprise technology and data architecture, talent skillsets and capabilities, organization structure and performance measurements; determine change impact, strategizing and executing enterprise-wide change management activities
• Transition and Stabilize: Manage transition activities including planning training and knowledge transfer activities, business cut-over strategy and activities, facilitating business readiness criteria and providing post Go-Live support
• Optimize: Identify and prioritize opportunities for improving Finance operations through maximizing technology usage supported by emerging technology. Support clients in the implementation of improvement initiatives and monitor the success of these initiatives in delivering the intended outcomes
• Project Management: Manage the project economics, delivery and programme interdependencies, manage stakeholder expectations, engagements and relationships, facilitating, tracking and monitoring of issues and resolution, manage change requests
• Business Development: Manage business development activities, including preparing proposals to support the client. Support organization of external events to build EY’s eminence in the market

Skills and attributes for success

• Strong analytical and problem-solving skills
• Strong drive to excel professionally, and to guide and motivate others
• Advanced written and verbal communication skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Foster an efficient, innovative and team-oriented work environment

To qualify for the role, you must have

• A Bachelor’s degree in Finance, Accounting, Computer Science, MIS, or Mathematics
• Approximately 5 years of recent relevant work experience in a leading business consulting organization or accounting organization; or
• 7 years of functional finance experience (Financial Planning, Budgeting, Forecasting & Analysis, Financial Accounting & Reporting, Management Insight Reporting, Enterprise/Business Performance Management) in any industry
• Strong analytical and creative problem-solving capabilities
• Ability to establish personal credibility quickly and demonstrate expertise
• Ability to create a positive learning culture, coach and develop team members

Ideally, you will also have

• Experience in delivering projects with elements of customer experience or digital tools
• Experience in implementing Finance function (direct or indirect) initiatives in processes improvement/optimization, ERP or intelligent automation solutions

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements, where this may be needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

#J-18808-Ljbffr

Overview

EY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Business Consulting - Finance, Manager role at EY — Kuala Lumpur location.

Responsibilities

• Strategize and Plan: Establish Finance vision, strategy and operating model that are customer-centric and digital enabled to support enterprise aspirations and goals, qualify the case for change and design the transformation journey roadmap
• Design and Implement: Design and implement finance delivery model and governance, encompassing end-to-end processes, incorporating accounting standards/policies and control requirements as well as emerging automation solutions, design the Finance Technology and Data landscape considering the overall enterprise technology and data architecture, talent skillsets and capabilities, organization structure and performance measurements; determine change impact, strategizing and executing enterprise-wide change management activities
• Transition and Stabilize: Manage transition activities including planning training and knowledge transfer activities, business cut-over strategy and activities, facilitating business readiness criteria and providing post Go-Live support
• Optimize: Identify and prioritize opportunities for improving Finance operations through maximizing technology usage supported by emerging technology. Support clients in the implementation of improvement initiatives and monitor the success of these initiatives in delivering the intended outcomes
• Project Management: Manage the project economics, delivery and programme interdependencies, manage stakeholder expectations, engagements and relationships, facilitating, tracking and monitoring of issues and resolution, manage change requests
• Business Development: Manage business development activities, including preparing proposals to support the client. Support organization of external events to build EY’s eminence in the market

Qualifications

• A Bachelor’s degree in Finance, Accounting, Computer Science, MIS, or Mathematics
• Approximately 5 years of recent relevant work experience in a leading business consulting organization or accounting organization; or
• 7 years of functional finance experience (Financial Planning, Budgeting, Forecasting & Analysis, Financial Accounting & Reporting, Management Insight Reporting, Enterprise/Business Performance Management) in any industry
• Strong analytical and creative problem-solving capabilities
• Ability to establish personal credibility quickly and demonstrate expertise
• Ability to create a positive learning culture, coach and develop team members

Ideal or Preferred

• Experience in delivering projects with elements of customer experience or digital tools
• Experience in implementing Finance function initiatives in processes improvement/optimization, ERP or intelligent automation solutions

Skills And Attributes For Success

• Strong analytical and problem-solving skills
• Strong drive to excel professionally, and to guide and motivate others
• Advanced written and verbal communication skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Foster an efficient, innovative and team-oriented work environment

What We Look For

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.

What Working At EY Offers

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

#J-18808-Ljbffr

The opportunity

You will work with leading organizations to drive Finance of Tomorrow agenda across the entire lifecycle of the project. You will work with clients who are embarking on their first steps to Finance of Tomorrow Transformation journey, to clients who already operating Finance of Tomorrow and are looking for next disruptive solution to accelerate and deliver value through the next level of world-class Finance of the Future.

As markets rapidly change and develop, finance functions must demonstrate real added value to their business. The type of projects we cover are:

• Finance function improvement e.g. maturity assessment in terms of people, process and tech.
• Finance process improvement, including redesigning of processes and advising clients on software options
• Finance operating model design, identify improvement opportunities for Finance to align their functions to business strategy
• Service delivery model design, involving operational or repeatable business processes to help clients meet their goals with regards to cost, efficiency and quality
• Regulatory projects e.g. IFRS17

Your key responsibilities

• Strategize and Plan: Establish Finance vision, strategy and operating model that are customer-centric and digital enabled to support enterprise aspirations and goals, qualify the case for change and design the transformation journey roadmap
• Design and Implement: Design and implement finance delivery model and governance, encompassing end-to-end processes, incorporating accounting standards/policies and control requirements as well as emerging automation solutions, design the Finance Technology and Data landscape considering the overall enterprise technology and data architecture, talent skillsets and capabilities, organization structure and performance measurements; determine change impact, strategizing and executing enterprise-wide change management activities
• Transition and Stabilize: Manage transition activities including planning training and knowledge transfer activities, business cut-over strategy and activities, facilitating business readiness criteria and providing post Go-Live support
• Optimize: Identify and prioritize opportunities for improving Finance operations through maximizing technology usage supported by emerging technology. Support clients in the implementation of improvement initiatives and monitor the success of these initiatives in delivering the intended outcomes
• Project Management: Manage the project economics, delivery and programme interdependencies, manage stakeholder expectations, engagements and relationships, facilitating, tracking and monitoring of issues and resolution, manage change requests
• Business Development: Manage business development activities, including preparing proposals to support the client. Support organization of external events to build EY’s eminence in the market

Skills and attributes for success

• Strong analytical and problem-solving skills
• Strong drive to excel professionally, and to guide and motivate others
• Advanced written and verbal communication skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Foster an efficient, innovative and team-oriented work environment

To qualify for the role, you must have

• A Bachelor’s degree in Finance, Accounting, Computer Science, MIS, or Mathematics
• Approximately 5 years of recent relevant work experience in a leading business consulting organization or accounting organization; or
• 7 years of functional finance experience (Financial Planning, Budgeting, Forecasting & Analysis, Financial Accounting & Reporting, Management Insight Reporting, Enterprise/Business Performance Management) in any industry
• Strong analytical and creative problem-solving capabilities
• Ability to establish personal credibility quickly and demonstrate expertise
• Ability to create a positive learning culture, coach and develop team members

Ideally, you will also have

• Experience in delivering projects with elements of customer experience or digital tools
• Experience in implementing Finance function (direct or indirect) initiatives in processes improvement/optimization, ERP or intelligent automation solutions

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements, where this may be needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

#J-18808-Ljbffr

Overview

In a world of dramatic and fast-paced change, the ability to retain existing customers and attract new ones is critical. As a customer advisory professional, you’ll provide clients with a strong analytical framework to transform their sales and drive sustainable growth. Joining one of our high-performing, globally integrated teams, you’ll work closely with our clients’ marketing, sales and customer service functions, helping to ensure they interact effectively with their customer base. Through our structured learning and development program, you’ll develop the skills, knowledge and experience to help grow our clients’ businesses. And with a network that stretches across the world, you’ll gain unparalleled insight and experience from different geographies and sectors. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. The opportunity We are looking for Managers to join our leading Customer Consulting team. Our Manager are leaders in, and passionate about helping our clients design and deliver new Customer Experiences. They are smart, switched on and bring a strategic, creative and analytical mindset. Above all they want to make a real difference to our client’s business and their customers. Managers lead our project team’s day to day and work closely with our clients to lead, inspire and influence thinking within the project. They are expected to coach and develop their team members and are responsible for the delivery of complex workstreams and solutions. They deliver impactful when presentation, and have experience in leading client workshops, design sessions and/or customer research clinics. They are comfortable working with a level of ambiguity and at a fast pace in a dynamic environment. Our managers enjoy working on varying projects and are open to learning about new industries and new cultures. They work across the project lifecycle from CX strategy through to CX design and execution. They deliver outstanding service to our clients and in do so in a way which helps achieve our purpose of “build a better working world”. Your key responsibilities

Lead complex CX workstreams comprising a mix of EY and client’s resources, with overall accountability delivering the expected outcomes to quality, time and budget Ability to build a highly collaborative, high performing team environment Coach and mentor junior team members Ability to identify and address client needs, and lead client discussions and meetings and workshops Lead in the design and implementation of customer-centric solutions that provide measurable impact to clients Design customer journeys in various client sectors, identify experiential pain points, delights and CX capabilities Contribute to the development of the Customer practice i.e. support industry events, thought leadership and development of new tools and methods Skills and attributes for success

Strong analytical and problem-solving skills Strong drive to excel professionally, and to guide and motivate others Advanced written and verbal communication skills Dedicated, innovative, resourceful, analytical and able to work under pressure Foster an efficient, innovative and team-oriented work environment To qualify for the role, you must have

A bachelor’s or master’s degree with 6-12 years of working experience in a customer-facing and problem-solving capacity. Preferably with experience in a business consulting role in a leading consultancy firm, designing or delivering customer journeys in the market. Familiarity with customer-centric trends, best practices and technology solutions. Some fundamental experience in at least one of the competencies: customer research and insights, design, sales and marketing, customer services operations and channel engagement would be helpful Some experience in the design or delivery in at least one or more of the following competencies:

Customer research and Insights Human-centred Experience Design and Measurement Sales and Marketing Customer Services and Engagement Recognized digital platforms and enabling technologies i.e. CMS, CRM

Ideally, you will also have

Sector-specific customer experience knowledge Knowledge in Agile and/or traditional project management Knowledge in product management and development lifecycle Knowledge in Design Thinking, UI/UX What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you. What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer: Continuous learning:

You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you:

We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership:

We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture:

You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Note: This section may contain standard EY disclosures and legal boilerplate that is typically included in job postings.

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