2 Hcm Consultant jobs in Malaysia
Quality Assurance & Workforce Management Manager
Kuala Lumpur, Kuala Lumpur
BD (Becton, Dickinson and Company)
Posted 11 days ago
Job Viewed
Job Description
**Job Description Summary**
The Workforce and Quality Assurance Manager will oversee the planning, coordination, and implementation of workforce management and quality assurance activities. This role ensures that our workforce is effectively managed and that our quality standards are consistently met. This role partners throughout the CSC organization to identify and lead critical initiatives spanning people, process, and technology by using deep expertise in Lean, Six Sigma, project management, analytics, and business practices. The candidate must have the ability to establish trusting and collaborative working relationships with executive leadership and cross-functional teams of subject matter experts. This deep partnership with critical stakeholders will allow the role to successfully oversee the end-to-end execution of critical initiatives that drive targeted business outcomes and enhance the customer experience. A track record of leading a portfolio of large-scale, cross-functional transformation and innovation initiatives is essential.
To be successful in this role, the ideal candidate:
- Is forward thinking - developing processes and technology for a 5+ year vision
- Demonstrates a consultative approach to problem solving
- Effectively communicates - successfully managing up to the executive level and down and across to the collaborator and subject matter expert level
- Understands how to streamline complex processes and drive technology and process transformation using tailored facilitation, influencing, and change management skills
- Proactively partners and influences team members across a highly matrixed organization
- Has strong skills to manage leadership audiences, set expectations, and influence both goals and results
- Sees the big picture and understands the priorities, goals and struggles of both senior leaders and individual contributors
- Creates well-rounded, scalable, governance models and reasons for large scale improvements
- Thoughtfully juggles multiple competing initiatives through rigorous prioritization and effective communication
- Gets up to speed quickly in new areas
- Has experience driving both long-term initiatives (e.g., 12+ months) and rapid process improvements (e.g., 1 week)
**Job Description**
**About** **BD**
**Be part of something** **bigger!**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**Job Description**
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
**Purpose**
The Workforce and Quality Assurance Manager will oversee the planning, coordination, and implementation of workforce management and quality assurance activities. This role ensures that our workforce is effectively managed and that our quality standards are consistently met. This role partners throughout the CSC organization to identify and lead critical initiatives spanning people, process, and technology by using deep expertise in Lean, Six Sigma, project management, analytics, and business practices. The candidate must have the ability to establish trusting and collaborative working relationships with executive leadership and cross-functional teams of subject matter experts. This deep partnership with critical stakeholders will allow the role to successfully oversee the end-to-end execution of critical initiatives that drive targeted business outcomes and enhance the customer experience. A track record of leading a portfolio of large-scale, cross-functional transformation and innovation initiatives is essential.
**Specific Duties, Activities and Responsibilities**
+ Associate development 50%
+ Change Management 25%
+ Stakeholder Management 15%
+ Administrative / Other 10%
To be successful in this role, the ideal candidate:
+ Is forward thinking - developing processes and technology for a 5+ year vision
+ Demonstrates a consultative approach to problem solving
+ Effectively communicates - successfully managing up to the executive level and down and across to the collaborator and subject matter expert level
+ Understands how to streamline complex processes and drive technology and process transformation using tailored facilitation, influencing, and change management skills
+ Proactively partners and influences team members across a highly matrixed organization
+ Has strong skills to manage leadership audiences, set expectations, and influence both goals and results
+ Sees the big picture and understands the priorities, goals and struggles of both senior leaders and individual contributors
+ Creates well-rounded, scalable, governance models and reasons for large scale improvements
+ Thoughtfully juggles multiple competing initiatives through rigorous prioritization and effective communication
+ Gets up to speed quickly in new areas
+ Has experience driving both long-term initiatives (e.g., 12+ months) and rapid process improvements (e.g., 1 week)
**Knowledge, Skills and Abilities**
I. Service Orientation, Initiative, & Quality
+ Grasps precise understanding of quality audit and workforce management objectives & expectations
+ Fosters an open dialogue and maintains an approachable manner and treats others fairly and respectfully
+ Develop and implement workforce management strategies to optimize staffing levels and productivity
+ Conduct regular quality audits to ensure compliance with company standards and regulatory requirements
+ Analyze workforce and quality data to identify areas for improvement and implement corrective actions
+ Collaborate with cross-functional teams to address quality issues and enhance operational efficiency
+ Train and mentor staff on quality standards and best practices
+ Prepare detailed reports on workforce performance and quality metrics for senior management
II. Associate Development
+ Onboard, train, motivate and retain talented team members
+ Develop influence leaders through practice, policy and feedback
+ Coordinate lead resources for coverage and change deliverables aligned with initiative priorities
+ Provide exposure to cross functional operations and Service and Support leadership to increased knowledge and context
III. Change Management
+ Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives
+ Achieve buy-in from all decision makers for the successful application of performance excellence / performance improvement. Create team processes for optimizing results
+ Champion of CSC and Field workflow, SAP-CRM and SDS policies and procedures
+ Coordinate communication activities and market the process and results by publicizing goals, plans, progress and results focused on CSC Continuous Improvement/Process Improvement
IV. Customer Management Escalation
+ Ensure continual, clear and relevant communication among team members
+ Leverage identified operational performance and trends to reduce escalations and complaints
+ Demand and reinforce high levels of data quality and case management excellence throughout the lifecycle of managed each issue
+ Prioritize and build business case with measurement scorecard for continuous improvement and other programs
V. Administrative/Other
+ Timely completion of any Company or Department required training
+ Timely completion of internal company documentation
+ Performs other duties as assigned
**Requirements:**
+ Bachelor's degree preferred
+ 5+ years of experience in management consulting, strategic operations, operational excellence, and/or process improvement
+ 5+ years of experience in leading change for continuous improvement and transformational technology and process initiatives in an iterative, cross-functional, and fast-paced environment
+ 5+ years of experience in an operational environment; experience with Product implementation & Support organizations highly desired
+ Experience in workforce management, quality assurance and understanding of standard processes strongly desired
+ Experience leading Salesforce, CRM or other large enterprise technology changes is desired
+ Strong MS office skills particularly in advanced PowerPoint, Excel, and Power BI
+ Excellent analytical, problem-solving, listening, interpersonal, and verbal/written communication skills
+ Strong leadership, group facilitation, emotional intelligence, and project management skills
+ Experience with successful implementations of complex technology changes / implementations
+ Experience working in SaaS, Healthcare, Medical Device, Pharmaceutical and/or Engineering environments
+ Experience working with Customer Service Call Centers and/or Field Technicians is a plus
+ Flexible in working hours and be available for on call operations support
_At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting._
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
MY2 Night 10p-7a Mon-Fri (Malaysia)
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
The Workforce and Quality Assurance Manager will oversee the planning, coordination, and implementation of workforce management and quality assurance activities. This role ensures that our workforce is effectively managed and that our quality standards are consistently met. This role partners throughout the CSC organization to identify and lead critical initiatives spanning people, process, and technology by using deep expertise in Lean, Six Sigma, project management, analytics, and business practices. The candidate must have the ability to establish trusting and collaborative working relationships with executive leadership and cross-functional teams of subject matter experts. This deep partnership with critical stakeholders will allow the role to successfully oversee the end-to-end execution of critical initiatives that drive targeted business outcomes and enhance the customer experience. A track record of leading a portfolio of large-scale, cross-functional transformation and innovation initiatives is essential.
To be successful in this role, the ideal candidate:
- Is forward thinking - developing processes and technology for a 5+ year vision
- Demonstrates a consultative approach to problem solving
- Effectively communicates - successfully managing up to the executive level and down and across to the collaborator and subject matter expert level
- Understands how to streamline complex processes and drive technology and process transformation using tailored facilitation, influencing, and change management skills
- Proactively partners and influences team members across a highly matrixed organization
- Has strong skills to manage leadership audiences, set expectations, and influence both goals and results
- Sees the big picture and understands the priorities, goals and struggles of both senior leaders and individual contributors
- Creates well-rounded, scalable, governance models and reasons for large scale improvements
- Thoughtfully juggles multiple competing initiatives through rigorous prioritization and effective communication
- Gets up to speed quickly in new areas
- Has experience driving both long-term initiatives (e.g., 12+ months) and rapid process improvements (e.g., 1 week)
**Job Description**
**About** **BD**
**Be part of something** **bigger!**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**Job Description**
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
**Purpose**
The Workforce and Quality Assurance Manager will oversee the planning, coordination, and implementation of workforce management and quality assurance activities. This role ensures that our workforce is effectively managed and that our quality standards are consistently met. This role partners throughout the CSC organization to identify and lead critical initiatives spanning people, process, and technology by using deep expertise in Lean, Six Sigma, project management, analytics, and business practices. The candidate must have the ability to establish trusting and collaborative working relationships with executive leadership and cross-functional teams of subject matter experts. This deep partnership with critical stakeholders will allow the role to successfully oversee the end-to-end execution of critical initiatives that drive targeted business outcomes and enhance the customer experience. A track record of leading a portfolio of large-scale, cross-functional transformation and innovation initiatives is essential.
**Specific Duties, Activities and Responsibilities**
+ Associate development 50%
+ Change Management 25%
+ Stakeholder Management 15%
+ Administrative / Other 10%
To be successful in this role, the ideal candidate:
+ Is forward thinking - developing processes and technology for a 5+ year vision
+ Demonstrates a consultative approach to problem solving
+ Effectively communicates - successfully managing up to the executive level and down and across to the collaborator and subject matter expert level
+ Understands how to streamline complex processes and drive technology and process transformation using tailored facilitation, influencing, and change management skills
+ Proactively partners and influences team members across a highly matrixed organization
+ Has strong skills to manage leadership audiences, set expectations, and influence both goals and results
+ Sees the big picture and understands the priorities, goals and struggles of both senior leaders and individual contributors
+ Creates well-rounded, scalable, governance models and reasons for large scale improvements
+ Thoughtfully juggles multiple competing initiatives through rigorous prioritization and effective communication
+ Gets up to speed quickly in new areas
+ Has experience driving both long-term initiatives (e.g., 12+ months) and rapid process improvements (e.g., 1 week)
**Knowledge, Skills and Abilities**
I. Service Orientation, Initiative, & Quality
+ Grasps precise understanding of quality audit and workforce management objectives & expectations
+ Fosters an open dialogue and maintains an approachable manner and treats others fairly and respectfully
+ Develop and implement workforce management strategies to optimize staffing levels and productivity
+ Conduct regular quality audits to ensure compliance with company standards and regulatory requirements
+ Analyze workforce and quality data to identify areas for improvement and implement corrective actions
+ Collaborate with cross-functional teams to address quality issues and enhance operational efficiency
+ Train and mentor staff on quality standards and best practices
+ Prepare detailed reports on workforce performance and quality metrics for senior management
II. Associate Development
+ Onboard, train, motivate and retain talented team members
+ Develop influence leaders through practice, policy and feedback
+ Coordinate lead resources for coverage and change deliverables aligned with initiative priorities
+ Provide exposure to cross functional operations and Service and Support leadership to increased knowledge and context
III. Change Management
+ Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives
+ Achieve buy-in from all decision makers for the successful application of performance excellence / performance improvement. Create team processes for optimizing results
+ Champion of CSC and Field workflow, SAP-CRM and SDS policies and procedures
+ Coordinate communication activities and market the process and results by publicizing goals, plans, progress and results focused on CSC Continuous Improvement/Process Improvement
IV. Customer Management Escalation
+ Ensure continual, clear and relevant communication among team members
+ Leverage identified operational performance and trends to reduce escalations and complaints
+ Demand and reinforce high levels of data quality and case management excellence throughout the lifecycle of managed each issue
+ Prioritize and build business case with measurement scorecard for continuous improvement and other programs
V. Administrative/Other
+ Timely completion of any Company or Department required training
+ Timely completion of internal company documentation
+ Performs other duties as assigned
**Requirements:**
+ Bachelor's degree preferred
+ 5+ years of experience in management consulting, strategic operations, operational excellence, and/or process improvement
+ 5+ years of experience in leading change for continuous improvement and transformational technology and process initiatives in an iterative, cross-functional, and fast-paced environment
+ 5+ years of experience in an operational environment; experience with Product implementation & Support organizations highly desired
+ Experience in workforce management, quality assurance and understanding of standard processes strongly desired
+ Experience leading Salesforce, CRM or other large enterprise technology changes is desired
+ Strong MS office skills particularly in advanced PowerPoint, Excel, and Power BI
+ Excellent analytical, problem-solving, listening, interpersonal, and verbal/written communication skills
+ Strong leadership, group facilitation, emotional intelligence, and project management skills
+ Experience with successful implementations of complex technology changes / implementations
+ Experience working in SaaS, Healthcare, Medical Device, Pharmaceutical and/or Engineering environments
+ Experience working with Customer Service Call Centers and/or Field Technicians is a plus
+ Flexible in working hours and be available for on call operations support
_At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting._
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
MY2 Night 10p-7a Mon-Fri (Malaysia)
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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Human Resources Intern - P&G FY2526 Management Internship
Petaling Jaya, Selangor
Procter & Gamble
Posted 11 days ago
Job Viewed
Job Description
Job Location
KUALA LUMPUR GENERAL OFFICE
Job Description
Job Description: HR-Human Resources - Intern/Co-op - Management
HR-Human Resources - Intern/Co-op - Management
Job Family Summary:
The Human Resources job family is responsible for all aspects of employee relations, organizational development, performance management, and legal compliance. This includes but is not limited to recruitment, benefits administration, employee engagement, and training & development.
Job Description:
This role is an integral part of the Human Resources team. As an Intern/Co-op in HR Management, you will have the opportunity to work on various HR projects and initiatives that contribute to our company's success.
Key Responsibilities:
+ + Assist in the implementation of HR policies and procedures.
+ + Support the HR team in various projects such as recruitment, onboarding, and training.
+ + Help in maintaining employee records and HR databases.
+ + Assist in organizing company events and employee engagement activities.
+ + Participate in meetings and take minutes as required.
+ Qualifications:
+ + A student pursuing a degree in Human Resources or related field.
+ + Excellent communication skills, both written and verbal.
+ + Strong organizational skills with attention to detail.
+ + Able to handle sensitive information with discretion.
+ + Eager to learn and grow in a fast-paced environment.
+ Job Qualifications
We are looking for students who:
+ Are currently studying for a Bachelor's degree in HR or Psychology. Other degrees are welcome to apply.
+ You are a current university student/just graduated/has less than 1 year to graduate (graduation year of 2025/2026)
+ Available to do a full-time internship in Klang Valley for 3 months/12 weeks.
+ Love solving and analyzing problems to build creative solutions.
+ Know how to set priorities and deliver your commitments.
+ Has good interpersonal skills to persuade, influence, and adapt communication style to different situations and stakeholders.
About Us
We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide. Visit to know more.
Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we're committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being "in touch" so we craft brands and products to improve the lives of the world's consumers now and in the future. We want you to inspire us with your unrivalled ideas.
We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.
Job Schedule
Full time
Job Number
R
Job Segmentation
Internships
KUALA LUMPUR GENERAL OFFICE
Job Description
Job Description: HR-Human Resources - Intern/Co-op - Management
HR-Human Resources - Intern/Co-op - Management
Job Family Summary:
The Human Resources job family is responsible for all aspects of employee relations, organizational development, performance management, and legal compliance. This includes but is not limited to recruitment, benefits administration, employee engagement, and training & development.
Job Description:
This role is an integral part of the Human Resources team. As an Intern/Co-op in HR Management, you will have the opportunity to work on various HR projects and initiatives that contribute to our company's success.
Key Responsibilities:
+ + Assist in the implementation of HR policies and procedures.
+ + Support the HR team in various projects such as recruitment, onboarding, and training.
+ + Help in maintaining employee records and HR databases.
+ + Assist in organizing company events and employee engagement activities.
+ + Participate in meetings and take minutes as required.
+ Qualifications:
+ + A student pursuing a degree in Human Resources or related field.
+ + Excellent communication skills, both written and verbal.
+ + Strong organizational skills with attention to detail.
+ + Able to handle sensitive information with discretion.
+ + Eager to learn and grow in a fast-paced environment.
+ Job Qualifications
We are looking for students who:
+ Are currently studying for a Bachelor's degree in HR or Psychology. Other degrees are welcome to apply.
+ You are a current university student/just graduated/has less than 1 year to graduate (graduation year of 2025/2026)
+ Available to do a full-time internship in Klang Valley for 3 months/12 weeks.
+ Love solving and analyzing problems to build creative solutions.
+ Know how to set priorities and deliver your commitments.
+ Has good interpersonal skills to persuade, influence, and adapt communication style to different situations and stakeholders.
About Us
We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide. Visit to know more.
Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we're committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being "in touch" so we craft brands and products to improve the lives of the world's consumers now and in the future. We want you to inspire us with your unrivalled ideas.
We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.
Job Schedule
Full time
Job Number
R
Job Segmentation
Internships
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This advertiser has chosen not to accept applicants from your region.
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