671 Hardware Technician jobs in Malaysia

Hardware Technician

Virtualtech Frontier Sdn Bhd

Posted 9 days ago

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Job Description

(

We are seeking an experienced and detail-oriented Hardware Technician to join our dynamic team. The ideal candidate will be responsible for the setup, maintenance, and management of hardware equipment for events, internal company needs, and client sites. This role involves travel, hands-on technical work, and effective communication with clients and internal teams.

Event Hardware Setup:

-Lead the setup and breakdown of hardware for events, ensuring functionality and compliance with event requirements.

-Conduct pre-event testing to ensure equipment is in optimal condition.

-Provide on-site technical support during events to troubleshoot and resolve hardware issues promptly.

Internal Hardware Maintenance:

-Maintain and repair internal company hardware, including AV systems, IT equipment, and other technical tools.

-Oversee the hardware inventory system, ensuring accurate records and timely replenishment of supplies.

Client Site Hardware Maintenance:

-Perform quarterly maintenance visits to client sites, ensuring all hardware is functioning as expected.

-Diagnose and resolve technical issues on-site, liaising with clients to provide timely updates.

-Document maintenance activities and prepare reports for internal and client use.

General Duties:

-Stay updated on emerging hardware technologies and recommend upgrades or improvements.

-Collaborate with the technical support team to develop and implement best practices for hardware handling and troubleshooting.

-Ensure compliance with safety standards during hardware installations and operations.

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Senior Hardware Technician

Bayan Lepas Emerson

Posted 15 days ago

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Job Description

Join to apply for the Senior Hardware Technician role at Emerson

14 hours ago Be among the first 25 applicants

Join to apply for the Senior Hardware Technician role at Emerson

Job Description

  • Schematic work involving new components changes.
  • Work on technical changes associated to technical drawings, schematics, datasheets and work instructions.
  • Create and manage Bill of Materials (BOMs)
  • Submit manufacturing prototype build entries
  • Debug and repair electronics prototypes
  • Participate in product certification, compliance, testing and evaluation
  • Execute verification and validation plans
  • Submit prototype and component purchase requisition
  • Manage component EOL (End of life) database.
  • Communicate with colleagues worldwide

Job Description

In this Role, Your Responsibilities Will Be:

  • Schematic work involving new components changes.
  • Work on technical changes associated to technical drawings, schematics, datasheets and work instructions.
  • Create and manage Bill of Materials (BOMs)
  • Submit manufacturing prototype build entries
  • Debug and repair electronics prototypes
  • Participate in product certification, compliance, testing and evaluation
  • Execute verification and validation plans
  • Submit prototype and component purchase requisition
  • Manage component EOL (End of life) database.
  • Manage R&D equipment library.
  • Communicate with colleagues worldwide

Who You Are:

You are a self-motivated individual, eager to learn new skills. You possess strong hardware soldering abilities, allowing you to handle technical tasks with precision. You are also enthusiastic about sharing what you've learned to help enhance the team's collective expertise.

For This Role, You Will Need:

  • Diploma in Electronic Engineering
  • 5-8 years of experience in related background. Fresh graduates with relevant studies or attended university training encourage to apply.
  • Understanding of electronic component operation including basic digital and analog circuits
  • Good problem solving skills, initiative and attention to detail
  • Ability to manage several simultaneous tasks
  • Ability to communicate constructively with engineers, assembler, and technicians throughout the organization is essential.

Preferred Qualifications that Set You Apart:

  • Self-motivated to learn new things on your own or through training, and a willingness to teach what you've learned to the rest of the team.
  • Good hardware soldering or PCBA rework skillset.
  • Agile process knowledge is preferred.
  • Schematic EDA tool using Mentor Graphics or any equivalent industrial EDA tool is preferred.
  • Basic LabVIEW knowledge is preferred.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Other and Engineering
  • Industries Automation Machinery Manufacturing

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Senior Hardware Technician

Bayan Lepas Emerson Electric

Posted 15 days ago

Job Viewed

Tap Again To Close

Job Description

In this Role, Your Responsibilities Will Be:

  • Schematicwork involvingnew components changes.
  • Work on technical changes associatedtotechnical drawings, schematics, datasheets and work instructions.
  • Create and manage Bill of Materials (BOMs)
  • Submit manufacturing prototype buildentries
  • Debug and repair electronics prototypes
  • Participate in product certification, compliance, testing and evaluation
  • Executeverification andvalidation plans
  • Submit prototype and component purchaserequisition
  • Manage component EOL (End of life) database.
  • ManageR&Dequipment library.
  • Communicate with colleagues worldwide

Who You Are:

You are a self-motivated individual, eager to learn new skills. You possess strong hardware soldering abilities, allowing you to handle technical tasks with precision. You are also enthusiastic about sharing what you've learned to help enhance the team's collective expertise.

For This Role, You Will Need:

  • Diploma in Electronic Engineering
  • 5-8 years of experience in related background. Fresh graduates with relevant studies or attended university training encourage to apply.
  • Understanding of electronic component operation including basic digital and analog circuits
  • Goodproblem solvingskills, initiative and attention to detail
  • Ability to manage several simultaneous tasks
  • Ability to communicate constructively with engineers, assembler, and technicians throughout the organization is essential.

Preferred Qualifications that Set You Apart:

  • Self-motivated to learn new things on your own or through training, and a willingness to teach what you've learned to the rest of the team.
  • Goodhardwaresolderingor PCBAreworkskillset.
  • Agile process knowledge is preferred.
  • SchematicEDAtool using MentorGraphicsor any equivalent industrial EDA tool is preferred.
  • BasicLabVIEW knowledge ispreferred.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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Senior Hardware Technician

Bayan Lepas Emerson

Posted 16 days ago

Job Viewed

Tap Again To Close

Job Description

**In this Role, Your Responsibilities Will Be:**
+ Schematic work involving new components changes.
+ Work on technical changes associated to technical drawings, schematics, datasheets and work instructions.
+ Create and manage Bill of Materials (BOMs)
+ Submit manufacturing prototype build entries
+ Debug and repair electronics prototypes
+ Participate in product certification, compliance, testing and evaluation
+ Execute verification and validation plans
+ Submit prototype and component purchase requisition
+ Manage component EOL (End of life) database.
+ Manage R&D equipment library.
+ Communicate with colleagues worldwide
**Who You Are:**
You are a self-motivated individual, eager to learn new skills. You possess strong hardware soldering abilities, allowing you to handle technical tasks with precision. You are also enthusiastic about sharing what you've learned to help enhance the team's collective expertise.
**For This Role, You Will Need:**
+ Diploma in Electronic Engineering
+ 5-8 years of experience in related background. Fresh graduates with relevant studies or attended university training encourage to apply.
+ Understanding of electronic component operation including basic digital and analog circuits
+ Good problem solving skills, initiative and attention to detail
+ Ability to manage several simultaneous tasks
+ Ability to communicate constructively with engineers, assembler, and technicians throughout the organization is essential.
**Preferred Qualifications that Set You Apart:**
+ Self-motivated to learn new things on your own or through training, and a willingness to teach what you've learned to the rest of the team.
+ Good hardware soldering or PCBA rework skillset.
+ Agile process knowledge is preferred.
+ Schematic EDA tool using Mentor Graphics or any equivalent industrial EDA tool is preferred.
+ Basic LabVIEW knowledge is preferred.
**Our Culture & Commitment to You:**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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Technical Support

Kuala Lumpur, Kuala Lumpur ELSA ENERGY

Posted 3 days ago

Job Viewed

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Job Description

ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join or sign in to find your next job

Join to apply for the Technical Support role at ELSA ENERGY

ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

2 days ago Be among the first 25 applicants

Join to apply for the Technical Support role at ELSA ENERGY

Industry : Oil & Gas

Location : Onshore / Offshore (as required)

  • Provide expert technical support and advice on subsea inspection and intervention requirements.
  • Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives.
  • Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards.
  • Recommend and implement appropriate intervention measures based on inspection findings.
  • Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services.
  • Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows.
  • Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.


Position : Technical Support

Industry : Oil & Gas

Location : Onshore / Offshore (as required)

Key Responsibilities:

  • Provide expert technical support and advice on subsea inspection and intervention requirements.
  • Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives.
  • Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards.
  • Recommend and implement appropriate intervention measures based on inspection findings.
  • Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services.
  • Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows.
  • Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.


Requirement(s):

  • Bachelors degree in Engineering (Mechanical, Marine, Subsea, or related discipline) or equivalent technical qualification.
  • Knowledge of subsea systems, inspection methods (ROV, diver, NDT), and intervention techniques.
  • Experience with Subsea Inspection Management Systems or equivalent asset integrity software.


Note: Only those applicants who meet the above criteria will be contacted as part of shortlisting process Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Oil and Gas

Referrals increase your chances of interviewing at ELSA ENERGY by 2x

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Petaling Jaya, Selangor, Malaysia 5 days ago

Federal Territory of Kuala Lumpur, Malaysia 1 year ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

IT Technical Support Specialist (BAU) - IT Department

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR4,500.00-MYR9,500.00 3 weeks ago

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Technical Application Specialist (ERP Support)

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

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Technical Application Specialist (ERP Support)

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Internship For Technical Support Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR500.00-MYR650.00 3 weeks ago

Support Associate (Hybrid Work Schedule)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago

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Fresh ITGraduates - Service Desk Analyst ( Immediate Joiners)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

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Technical Support

Kuala Lumpur, Kuala Lumpur ELSA ENERGY

Posted 20 days ago

Job Viewed

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Job Description

ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

Join to apply for the

Technical Support

role at

ELSA ENERGY ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Be among the first 25 applicants Join to apply for the

Technical Support

role at

ELSA ENERGY Industry : Oil & Gas

Location : Onshore / Offshore (as required)

Provide expert technical support and advice on subsea inspection and intervention requirements. Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives. Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards. Recommend and implement appropriate intervention measures based on inspection findings. Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services. Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows. Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.

Position : Technical Support

Industry : Oil & Gas

Location : Onshore / Offshore (as required)

Key Responsibilities:

Provide expert technical support and advice on subsea inspection and intervention requirements. Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives. Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards. Recommend and implement appropriate intervention measures based on inspection findings. Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services. Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows. Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.

Requirement(s):

Bachelors degree in Engineering (Mechanical, Marine, Subsea, or related discipline) or equivalent technical qualification. Knowledge of subsea systems, inspection methods (ROV, diver, NDT), and intervention techniques. Experience with Subsea Inspection Management Systems or equivalent asset integrity software.

Note: Only those applicants who meet the above criteria will be contacted as part of shortlisting process

Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Information Technology Industries Oil and Gas Referrals increase your chances of interviewing at ELSA ENERGY by 2x Sign in to set job alerts for “Technical Support Specialist” roles.

Petaling Jaya, Selangor, Malaysia 5 days ago Federal Territory of Kuala Lumpur, Malaysia 1 year ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago IT Technical Support Specialist (BAU) - IT Department

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR4,500.00-MYR9,500.00 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Petaling Jaya, Selangor, Malaysia 2 days ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Technical Application Specialist (ERP Support)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Technical Application Specialist (ERP Support)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Internship For Technical Support Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR500.00-MYR650.00 3 weeks ago Support Associate (Hybrid Work Schedule)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Fresh ITGraduates - Service Desk Analyst ( Immediate Joiners)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Technical Support Supervisor

Butterworth, Pulau Pinang EPS Consultants

Posted 8 days ago

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Job Description

Job Description

  • Managing and Supporting all installed systems and infrastructure of System
  • Maintain Network Infrastructure and System Security, including system setup and network configuration.
  • Maintain hardware inventory of all equipment including spare equipment and diagnostic tools.
  • Troubleshoot complex issues, relating to installation, configuration and functional / technical support of the systems.
  • Ensure system operations notifications and escalation procedures are accurately followed.
  • Managing assigned projects and program components to deliver services in accordance with established objectives.
  • Manage multiple jobs simultaneously and ensure all milestones and deadlines are meet.
  • Managing and Preparing the reports and necessary documentation to customer or management if required .Manage work assignment and allocation for staff.
  • Ensure team follows standard operating procedures for all operational functions.
  • Provide support and guidance to staff. Provide 2nd and 3rd level support to Team Member.
  • Design, configure, and install network equipment, Audio Video, Door Access, RFID & IoT and CCTV Systems. Perform all delegated tasks assigned by operation manager.
  • Maintain and upgrade existing network equipment, Audio Video, Door Access and CCTV camera systems.
  • Provide technical support to end users covering all hardware and systems related issues.
  • Troubleshoot network equipment, Audio Video, Door Access, RFID & IoT and CCTV camera systems.
  • Ensure that all project specifications are implemented in the technical solution and are compatible with the project's overall architecture including structured cabling.
  • Identify any and all compliance issues with recommended resolution options.
  • Responsible for solve any problems reported by customer and sends the necessary technicians to check and repair if necessary and test equipment to ensure they are in good and safe working conditions.

Requirements:

  • Possess at least Diploma/post Graduate Diploma/ Bachelor’s Degree in Computer Science/Information Technology or equivalent
  • At least 3-5 year(s) of working experience in the related field is required for this position
  • Strong technical knowledge, strong networking capabilities and relationship management skills Ability to prioritize tasks and work under pressure and a strong team player.
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Technical Support Engineer

Kuala Lumpur, Kuala Lumpur TDCX

Posted 1 day ago

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Job Description

Overview

TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join a rewarding career at TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

#BeMore

Top Reasons to work with TDCX
  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards
What is your mission?
  • Ensure that servers are running at an optimal level in a 24/7 operating environment.
  • Provide weekly and monthly reports of system uptime, server capacity, security compliance, and SLA metrics.
  • Document processes for System and IT related procedures to ensure standard builds are maintained, ensuring to document configuration settings of servers, processes, and policies.
  • Perform system audit of vulnerabilities.
  • Oversee the security compliance level of mission-critical servers are properly patched in accordance to the defined patch management policy.
  • Performs and monitors (daily, weekly, monthly) server back up and its recovery process.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, or Master’s Degree in IT, Computer Science or equivalent
  • Preferably with 2 years of working experience in the related field
  • Knowledgeable in IT equipment, especially desktops and laptops – both in Hardware and Software
  • Ability to troubleshoot problems systematically
  • Familiarity with Inventory and Helpdesk Ticketing Tool is an advantage
  • Demonstrated hands-on experience with computer networks, server administration, and server installation
  • Excellent verbal and written communication skills in English and the language of the supporting market
Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit for more info.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Outsourcing and Offshoring Consulting

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KL Eco City, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

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L2 Technical Support

Kuala Lumpur, Kuala Lumpur Unison Consulting Pte Ltd

Posted 2 days ago

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Job Description

  • Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend).
  • Working on the life-cycle of help desk incidents.
  • Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc.
  • Assigning the ticket to L3 support if necessary, otherwise, fixing the issue by code changes.
  • Maintaining the Knowledge base.
  • Guiding customer support teams (MGCC/ SFU) on troubleshooting the issues or guiding to get more clarity on the issues.
  • Review information and training available for L1 support.
  • Review Application logs for exceptions and find root cause of the issues and work on resolution (self or via L3 support).
  • Support DR activities.
  • Ability to learn technologies and delivery as per Team's requirements.
  • Minimum 3 years’ experience in L2 support and fixing production issues.
  • Prefer previous knowledge on Banking Domain, Payments Domain, Lifestyle Apps Domain.
  • Min Technical Skills: o MAE, SME, RMBP Regional, BTS - Spring Boot o M2U MY, M2u Regional, M2U biz - Spring boot, Struts or Exposure to Java Web technologies like Jsp, Servlets o MBPNS, MDIP, QRMS, SSL – Nodejs
  • Good to have : Grafana/Prometheus/Dynatrace/ELK
  • Minimum soft skills required.
  • Ability to quickly learn the Company's product.
  • Knowledge of relevant technology which will help effective L2 Support.
  • Good communication skills.
  • Good documentation skills.
  • Team player with good attitude
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Technical Support Engineer

Petaling Jaya, Selangor Comstor Europe

Posted 2 days ago

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Job Description

Overview

Join to apply for the Technical Support Engineer role at Comstor Europe .

Vacancy No VN13451 • Job Title: Technical Support Engineer • Office Location: MY-Kuala Lumpur

About the Role

Support post-sales request from Westcon’s APAC customers. Your Key Responsibilities

Responsibilities
  • Support post-sales request from Westcon’s Asia Pacific customers.
  • Perform testing and reproduction as required to isolate, identify, and resolve customer's issue.
  • Manage technical escalation to principal vendor.
  • Manage customer escalation and expectation.
  • Keep assigned cases properly documented and up to date.
  • Keep up to date with the latest technology, product, and technical knowledge.
  • Being the subject-Matter-Expert (SME) for assigned products.
  • Share knowledge, idea, and experience with the team and contribute to the knowledge base.
  • Follow assigned shift and carry out standby duty as scheduled.
  • Perform any other duties as assigned accordingly by the superior.
Qualifications / Requirements
  • Bachelor’s degree in computer science, cyber security or a related discipline or equivalent work experience.
  • At least 4 years working experience in cyber security related field.
  • Experience in managing and supporting Symantec Encryption, PGP and other encryption products, or CA Layer 7 or other API gateway and management products.
  • Obtained cyber security industry and vendor certifications preferred.
  • Experience in Technical Assistance Center (TAC) case support is an added advantage.
  • Confident, articulative, and professional in verbal and written skills.
  • Positive, communicative, and customer-oriented attitude.
  • Exhibit strong customer facing skills while under pressure with the ability to react, adapt, and respond professionally to complex and emotional situations.
  • Adhere to case management best practices and look for new ways to improve the quality and integrity of case data/documentation.
  • Strong organizational and time management skills.
  • Quick learner.
  • Must have the flexibility to work extended hours, during public holiday, and weekend as needed.
About Us

Westcon Solutions is a member of Westcon Inc., Group, a global value added distributor of category-leading unified communications, infrastructure and security solutions with a global network of specialty resellers. Westcon Solutions is a regional distributor focusing on the distribution of security and value added IT products. Working closely with leading vendors, Westcon Solutions provides sales and technical support in the security, optimization and monitoring space to partners and customers around the region. We are currently an Authorized Training Centre for Check Point and looking to expand into more vendor certified courses.

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  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
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  7. palette Arts & Entertainment
  8. directions_car Automotive
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  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
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  14. science Chemical Engineering
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  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
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  20. brush Creative & Digital
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  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
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  30. gavel Government & Non Profit
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  39. code IT & Software
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  43. supervisor_account Management
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  48. perm_media Media & PR
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  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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