1,400 Hardware Support jobs in Malaysia

Job Description: Technical Support Agent L1

Technical Support Agent L1s possess a broad and basic understanding of product functions and features. They serve as the first line of customer support, addressing inquiries and concerns about products, and offering basic to intermediate troubleshooting guidance.

Responsibilities:

• Provide and process information in response to inquiries, concerns, and requests about products, warranty support, and services.
• Interact with customers to offer information and support regarding products, warranty, and services.
• Gather customer information and determine issues by evaluating and analyzing symptoms.
• Diagnose and resolve technical hardware and software issues.
• Research required information using available resources.
• Follow standard processes and procedures.
• Identify and escalate priority issues according to client specifications.
• Redirect and document problems to appropriate resources (Escalation).
• Offer alternative solutions where appropriate, aiming to retain customer and client business.

Who are we looking for?
- Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- No experience is welcome to apply Strong interest in hardware and software troubleshooting.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
- Excellent verbal and written communication skills in English or Mandarin of the supporting market.
- Able to join by ASAP

Overview

Software Engineer (Python and Computer Hardware) role at UST . Apply to join the team.

• Explain and communicate the design / development to the customer
• Perform and evaluate test results against product specifications
• Develop user interfaces, business software components and embedded software components
• Manage and guarantee high levels of cohesion and quality
• Estimate effort time required for own work
• Perform and evaluate tests in the customer or target environments
• Team player
• Good written and verbal communication abilities
• Proactively ask for and offer help

• Appropriate software programs / modules
• Technical designing
• Programming languages
• DBMS
• Operating Systems and software platforms
• Integrated development environment (IDE)
• Agile methods
• Knowledge of customer domain and sub domain where problem is solved

• Web Development
• C
• Python Scripts

• Entry level

• Full-time

• Engineering and Information Technology

• IT Services and IT Consulting

About the role

Join our growing team at IP CORE SDN. BHD. as a Technical Support (NOC) in our Ayer Keroh Melaka office. In this full-time position, you will be providing critical IT support and troubleshooting to our clients, ensuring their systems and networks are running smoothly.

What you'll be doing

• Respond to incoming technical support requests and inquiries from clients, providing timely and effective solutions
• Monitor and maintain network infrastructure, including routers, switches, and servers to identify and resolve any issues
• Perform software and hardware troubleshooting and provide remote assistance to clients
• Escalate complex issues to the appropriate team or department for further investigation and resolution
• Document all support activities and maintain accurate records of client interactions
• Assist with the implementation and configuration of new IT systems and technologies
• Contribute to the continuous improvement of our support processes and procedures

What we're looking for

• Proven experience in a technical support or IT helpdesk role, preferably in the Information & Communication Technology industry
• Strong knowledge of computer hardware, software, and networking concepts
• Excellent troubleshooting and problem-solving skills
• Ability to communicate technical information in a clear and understandable manner to clients
• Customer-focused approach with a commitment to providing exceptional service
• Strong time management and multitasking skills
• Relevant certifications or qualifications in IT or a related field would be an advantage

Job Responsibility

• To perform installation, preventive maintenance and troubleshoot for ELV System (CCTV, Card Access, Barrier Gate, Lift Access, Public Address, Intercom, SMATV, FTTH, Audio & Stage Lighting, Networking etc) and Information Communications Technology (ICT) Systems.
• Carry out maintenance, installation, configuration, start-up, testing, commissioning, troubleshooting, and technical support.
• To collaborate with Technical Manager & Technical Team Leader and/or relevant contractors by providing valuable assistance in communicating progress updates, addressing challenges, and managing resource requirements in a timely and effective manner.

Job Requirements

• Minimum SPM / Diploma in related field.
• Able to converse in English and Mandarin.
• Workmanship skills, team player and willing to learn.
• Time management and problem-solving skills.
• Basic knowledge in reading construction drawings and layout plan.
• Minimum 1 Years experience in related field.

Full address work location:Â

• YL Office
• Klang Valley

Â

Job Benefits

• EPF, SOCSO
• BONUS
• COMPANY OVERSEATRIP
• Working hours: 8.30am â 5.30pm

About the role

Join our dynamic team as a Technical Support professional at Proway Enterprise Group PLT. You will be responsible for providing excellent technical support and troubleshooting assistance to our valued customers. This full-time position is based in Kajang, Selangor.

What you'll be doing

• Respond to and resolve technical inquiries and issues from customers in a timely and efficient manner
• Troubleshoot and resolve customer issues related to SQL Account, SQL Payroll and SQL POS
• Provide installation and training for accounting, payroll, pos system
• Provide step-by-step guidance to customers to help them resolve their technical concerns
• Maintain detailed records of all support interactions and resolutions
• Stay up-to-date with the latest technologies and industry trends
• Other duties and special tasks as assigned from time to time

What we're looking for

• Proven experience in a technical support, preferably within the IT or accounting industry
• Strong problem-solving and analytical skills to quickly identify and resolve technical issues
• Excellent communication and interpersonal skills to provide friendly and effective support to customers
• Good understanding of common hardware, software, and networking technologies
• Ability to work independently and as part of a team
• Attention to detail and a commitment to providing high-quality service

What we offer

• Competitive salary, commissions and performance-based bonuses
• Medical benefits
• Opportunities for professional development and career advancement
• Collaborative and supportive work environment
• Flexible work arrangements and work-life balance initiatives

About us

Proway Enterprise Group PLT is providing business digitalisation solutions to meet different industry's need. With a strong focus on customer satisfaction, we strive to deliver exceptional products and services that help our clients succeed. Our team of talented professionals is dedicated to driving innovation and creating a positive impact in the communities we serve.

Apply now to join our team and be a part of our exciting journey

We are looking for a motivated Technical Support to join our team on a permanent basis (6-month probation, confirmation subject to performance).

What you'll be doing:

• Work closely with engineers to support customer requests.
• Assist in preparing quotations, proposals, and technical documents.
• Liaise with principals for product technical information.
• Provide pre- and post-sales support, including basic product training.
• Maintain records, job sheets, and technical documents.

This role is ideal for fresh graduates who want to gain real-world technical experience and build a career in engineering/IT technical support.

We are seeking a highly skilled and motivated Integrated MS/DX Analyst. This critical role involves providing comprehensive technical support for a variety of systems, including servers, POS equipment, and other critical infrastructure.

The successful candidate will be responsible for receiving and resolving inquiries, performing troubleshooting within defined SLAs, monitoring system health, and managing server operations.

This position requires strong technical skills, excellent problem-solving abilities, and practical communication skills with internal and external stakeholders, including Japanese-speaking clients and counterparts.

Key Responsibilities:

• Incident Management: Receive and respond to inquiries via email and phone, resolve them timely and effectively within established Service Level Agreements (SLAs).
• System Monitoring: Monitor multiple systems, servers, and POS equipment using various monitoring tools, proactively identifying and addressing potential issues.
• Troubleshooting: Diagnose and resolve technical issues related to servers, POS equipment, and other supported systems.
• Server Management: Perform server backups, maintenance, and operational tasks to ensure system stability and availability.
• Reporting: Generate regular reports on system performance, incidents, and other relevant metrics for stakeholders.
• Communication: Communicate effectively with internal teams and external clients, especially Japanese-speaking clients and counterparts, providing clear and concise updates on incident status and system performance.
• Collaboration: Collaborate with other team members to resolve complex issues and improve overall system performance.

Qualifications:

• Fresh graduates are encouraged to apply.
• Experience in IT support with a focus on server management and network troubleshooting.
• Experience using monitoring tools.
• Monitoring operations using management tools.
• Strong understanding of server operating systems (Windows).
• Experience in POS system
• Monitoring alerts using management tools.
• *Ability to follow procedures (power OFF/ON settings, manual operations, stopping and restarting OS on virtual platforms).
• Excellent problem-solving and analytical skills.
• *Excellent written and verbal communication skills in Japanese. (N1 or N2)
• Ability to work independently and as part of a team.
• Ability to work effectively under pressure and manage multiple priorities.
• Able to work on a rotating shift schedule, including weekends and holidays.
• Must be able to work in the designated project room at the head office.
• Training will be provided to the successful candidate.

Job Requirements: -

· Diploma or Bachelor's degree in civil background or related field.

· Fluent in Mandarin and English (spoken and written).

· Proven ability to translate technical documents accurately (English- Mandarin).

· At least 2-3 years of administrative or office coordination experience.

· Proficient in Microsoft Office (Word, Excel, PowerPoint).

· Detail-oriented with good communication skills.

· Familiarity with engineering and construction is an added advantage.

Job Scope:-

· Translate technical and project-related documents between Mandarin and English.

· Provide general administrative support including filing, data entry, and documentation control.

· Assist in preparing reports, letters, and presentations for internal and external use.

· Liaise with china clients, consultants, and contractors for communication support.

· Support communication between local project teams and Mandarin speaking stakeholders.

· Ensure accuracy and clarity in translation of technical specifications, contracts, and reports.

· Assist project teams with day-to-day administrative needs.

• 拥有土木工程相关专业文凭或学士学位。

• 精通中文和英文(口语和书写)。

• 具备准确翻译技术文件的能力(英文 中文)。

• 至少 2-3 年行政或办公室协调经验。

• 熟练使用 Microsoft Office(Word、Excel、PowerPoint)。

• 细心谨慎,具备良好的沟通能力。

• 熟悉工程及建筑行业者优先考虑。

• 翻译与项目相关的技术文件(中文 英文)。

• 提供一般行政支持,包括档案管理、数据输入及文件控制。

• 协助准备内部及外部所需的报告、信函和演示文稿。

• 与中国客户、顾问和承包商沟通协调,提供语言支持。

• 协助本地项目团队与中文客户及合作方的沟通。

• 确保技术规范、合同和报告的翻译准确、清晰。

• 协助项目团队处理日常行政事务。