2,925 Hardware Specialist jobs in Malaysia
Retail Hardware Specialist
Posted 1 day ago
Job Viewed
Job Description
Overview
Is this your next challenge as Retail Hardware Specialist?
The Retail Hardware Specialist is responsible for investigating, analyzing, testing, and recommending hardware solutions for retail and supply chain operations. This includes, but is not limited to, Point-of-Sale (POS) systems, self-checkout kiosks, handheld devices, tablets, barcode scanners, and related peripherals. This role is critical in ensuring that retail and supply chain operations are supported by robust, efficient, and future-proof hardware solutions, directly impacting operational, cost efficiency and the overall customer experience.
Responsibilities- Stay up to date with the latest trends and advancements in retail and supply chain hardware, including POS terminals, self-checkout systems, handheld scanners, tablets, and other hardware.
- Benchmark current hardware against industry standards and competitor solutions.
- Evaluate current hardware performance, reliability, and integration with existing software and workflows.
- Identify gaps, inefficiencies, or areas for improvement in current retail and supply chain hardware setups.
- Analyze hardware requirements based on business processes, store size, and customer experience goals.
- Conduct hands-on testing of new hardware, including functionality, compatibility, durability, and user experience assessments.
- Simulate real-world retail and supply chain scenarios to validate hardware performance (e.g., checkout speed, inventory scanning, payment processing, self-service usability).
- Collaborate with IT Group and operations teams to pilot new devices in live environments.
- Prepare detailed reports and presentations outlining findings, test results, and recommendations for hardware adoption or upgrades.
- Advise on the selection of hardware that best fits business objectives, operational workflows, and budget constraints.
- Recommend scalable and flexible hardware solutions to support evolving retail models, such as mobile checkout, self-service, and supply chain operation.
- Implement deployment planning, rollout, and integration of new hardware into retail and supply chain environments.
- Bachelor’s degree in information technology, Engineering, Business, or a related field.
- Experience with retail or supply chain technology, especially POS systems, self-checkout, handheld devices, and tablets.
- Strong analytical and problem-solving skills.
- Hands-on experience with hardware testing and evaluation.
- Excellent communication skills for cross-functional collaboration and reporting.
- Ability to manage multiple projects and adapt to changing priorities.
If you have the right skills and experience, this is an opportunity to build your career with Asia’s leading retailer.
DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.
To find out more about Our Businesses and Our People, please visit our website:
Job details- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industry: Retail
Retail Hardware Specialist
Posted 1 day ago
Job Viewed
Job Description
The Retail Hardware Specialist is responsible for investigating, analyzing, testing, and recommending hardware solutions for retail and supply chain operations. This includes, but is not limited to, Point-of-Sale (POS) systems, self-checkout kiosks, handheld devices, tablets, barcode scanners, and related peripherals. This role is critical in ensuring that retail and supply chain operations are supported by robust, efficient, and future-proof hardware solutions, directly impacting operational, cost efficiency and the overall customer experience.
Responsibilities
Stay up to date with the latest trends and advancements in retail and supply chain hardware, including POS terminals, self-checkout systems, handheld scanners, tablets, and other hardware.
Benchmark current hardware against industry standards and competitor solutions.
Evaluate current hardware performance, reliability, and integration with existing software and workflows.
Identify gaps, inefficiencies, or areas for improvement in current retail and supply chain hardware setups.
Analyze hardware requirements based on business processes, store size, and customer experience goals.
Conduct hands-on testing of new hardware, including functionality, compatibility, durability, and user experience assessments.
Simulate real-world retail and supply chain scenarios to validate hardware performance (e.g., checkout speed, inventory scanning, payment processing, self-service usability).
Collaborate with IT Group and operations teams to pilot new devices in live environments.
Prepare detailed reports and presentations outlining findings, test results, and recommendations for hardware adoption or upgrades.
Advise on the selection of hardware that best fits business objectives, operational workflows, and budget constraints.
Recommend scalable and flexible hardware solutions to support evolving retail models, such as mobile checkout, self-service, and supply chain operation.
Implement deployment planning, rollout, and integration of new hardware into retail and supply chain environments.
Qualifications
Bachelor’s degree in information technology, Engineering, Business, or a related field.
Experience with retail or supply chain technology, especially POS systems, self-checkout, handheld devices, and tablets.
Strong analytical and problem-solving skills.
Hands-on experience with hardware testing and evaluation.
Excellent communication skills for cross-functional collaboration and reporting.
Ability to manage multiple projects and adapt to changing priorities.
If you have the right skills and experience, this is an opportunity to build your career with Asia’s leading retailer.
DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.
To find out more about Our Businesses and Our People, please visit our website: details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industry: Retail
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Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
【2026 campus recruitment of fresh students】
Wasion Energy Technology Co., Ltd. founded in September 2013, is headquartered in Xiangtan, Hunan, China. The company has more than 100,000 square meters of high-standard intelligent manufacturing facilities and laboratories.
Wasion Energy is dedicated to advancing the global transition toward cleaner, digitalized, and smarter energy systems in line with sustainable development goals. In the era of artificial intelligence, the company actively contributes to the development of data center computing infrastructure. Expanding from Xiangtan to the world, Weyuan has established localized factories and production lines in Malaysia, Mexico, Brazil, and beyond, with products and services now reaching over 100 countries and regions worldwide.
Responsibilities
- Provide technical support for overseas customers, including troubleshooting and on-site guidance.
- Assist in product installation, commissioning, and maintenance services.
- Collect customer feedback and cooperate with R&D teams to improve products.
- Prepare technical documents and training materials for customers.
Requirements
- Bachelor’s degree in Electrical Engineering, Automation, or related discipline.
- Strong problem-solving ability and hands-on skills.
- Excellent communication ability with cross-cultural awareness.
- English as a working language; Spanish/Portuguese is preferred.
- Adaptable to overseas travel and long-term assignments.
Seniority level : Entry level
Employment type : Full-time
Job function : Information Technology
Industries : Industrial Machinery Manufacturing
#J-18808-LjbffrTechnical Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Technical Support Specialist role at Sumsub
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Sumsub
Sumsub is a leading full-cycle verification platform that enables scalable compliance.
From identity and business verification to ongoing monitoring, our platform adapts to your risk appetite and market demands, ensuring global compliance. Customize analytics and workflows with our no-code interface.
Trusted by over 4,000 clients across fintech, crypto, transportation, trading, e-commerce, education, and iGaming—including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo.
Now we are looking for a Technical Support Engineer to join our team!
What You Will Be Doing- Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients.
- Performing a technical analysis of reported problems and define plans for resolving them.
- Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
- Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources.
- Communicating with clients using chat, email, and outbound calls.
- Fluent in English & Mandarin (both oral and written, upper-intermediate as a minimum).
- Basic understanding of networking, web, API requests, and SQL.
- Possess curiosity, calmness, thoughtfulness, and the ability to satisfy even the pickiest customers.
- Willingness to provide excellent support service.
- Familiarity with Postman or practical experience with API troubleshooting.
- Hands-on experience in technical support for web or mobile applications.
- Fully remote and flexible working schedule, with access to a coworking space (in some locations).
- Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
- International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
- 1 extra day off to celebrate your birthday.
- 7 additional days to enjoy the Christmas & New Year holidays.
- 7 days of sick leave (without the need for documentation).
- Regular, fully covered team offsites to connect and collaborate.
- Learning opportunities and support to attend industry events with the team.
TA screening → Hiring Manager Interview → Final Interview.
Sounds like a great opportunity for your career development? Then go ahead and apply!
We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.
Role details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology and Customer Service
- Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at Sumsub by 2x
Get notified about new Technical Support Specialist jobs in Malaysia .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrTechnical Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Technical Support Specialist role at Sumsub
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Sumsub
Sumsub is a leading full-cycle verification platform that enables scalable compliance.
From identity and business verification to ongoing monitoring, our platform adapts to your risk appetite and market demands, ensuring global compliance. Customize analytics and workflows with our no-code interface.
Trusted by over 4,000 clients across fintech, crypto, transportation, trading, e-commerce, education, and iGaming—including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo.
Now we are looking for a Technical Support Engineer to join our team!
What You Will Be Doing- Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients.
- Performing a technical analysis of reported problems and define plans for resolving them.
- Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
- Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources.
- Communicating with clients using chat, email, and outbound calls.
- Fluent in English & Mandarin (both oral and written, upper-intermediate as a minimum).
- Basic understanding of networking, web, API requests, and SQL.
- Possess curiosity, calmness, thoughtfulness, and the ability to satisfy even the pickiest customers.
- Willingness to provide excellent support service.
- Familiarity with Postman or practical experience with API troubleshooting.
- Hands-on experience in technical support for web or mobile applications.
- Fully remote and flexible working schedule, with access to a coworking space (in some locations).
- Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
- International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
- 1 extra day off to celebrate your birthday.
- 7 additional days to enjoy the Christmas & New Year holidays.
- 7 days of sick leave (without the need for documentation).
- Regular, fully covered team offsites to connect and collaborate.
- Learning opportunities and support to attend industry events with the team.
TA screening → Hiring Manager Interview → Final Interview.
Sounds like a great opportunity for your career development? Then go ahead and apply!
We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.
Role details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology and Customer Service
- Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at Sumsub by 2x
Get notified about new Technical Support Specialist jobs in Malaysia .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrTechnical Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Technical Support Specialist role at Sumsub
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Sumsub
Sumsub is a leading full-cycle verification platform that enables scalable compliance.
From identity and business verification to ongoing monitoring, our platform adapts to your risk appetite and market demands, ensuring global compliance. Customize analytics and workflows with our no-code interface.
Trusted by over 4,000 clients across fintech, crypto, transportation, trading, e-commerce, education, and iGaming—including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo.
Now we are looking for a Technical Support Engineer to join our team!
What You Will Be Doing- Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients.
- Performing a technical analysis of reported problems and define plans for resolving them.
- Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
- Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources.
- Communicating with clients using chat, email, and outbound calls.
- Fluent in English & Mandarin (both oral and written, upper-intermediate as a minimum).
- Basic understanding of networking, web, API requests, and SQL.
- Possess curiosity, calmness, thoughtfulness, and the ability to satisfy even the pickiest customers.
- Willingness to provide excellent support service.
- Familiarity with Postman or practical experience with API troubleshooting.
- Hands-on experience in technical support for web or mobile applications.
- Fully remote and flexible working schedule, with access to a coworking space (in some locations).
- Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
- International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
- 1 extra day off to celebrate your birthday.
- 7 additional days to enjoy the Christmas & New Year holidays.
- 7 days of sick leave (without the need for documentation).
- Regular, fully covered team offsites to connect and collaborate.
- Learning opportunities and support to attend industry events with the team.
TA screening → Hiring Manager Interview → Final Interview.
Sounds like a great opportunity for your career development? Then go ahead and apply!
We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.
Role details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology and Customer Service
- Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at Sumsub by 2x
Get notified about new Technical Support Specialist jobs in Malaysia .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrTechnical Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Technical Support Specialist role at Sumsub
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Sumsub
Sumsub is a leading full-cycle verification platform that enables scalable compliance.
From identity and business verification to ongoing monitoring, our platform adapts to your risk appetite and market demands, ensuring global compliance. Customize analytics and workflows with our no-code interface.
Trusted by over 4,000 clients across fintech, crypto, transportation, trading, e-commerce, education, and iGaming—including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo.
Now we are looking for a Technical Support Engineer to join our team!
What You Will Be Doing- Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients.
- Performing a technical analysis of reported problems and define plans for resolving them.
- Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
- Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources.
- Communicating with clients using chat, email, and outbound calls.
- Fluent in English & Mandarin (both oral and written, upper-intermediate as a minimum).
- Basic understanding of networking, web, API requests, and SQL.
- Possess curiosity, calmness, thoughtfulness, and the ability to satisfy even the pickiest customers.
- Willingness to provide excellent support service.
- Familiarity with Postman or practical experience with API troubleshooting.
- Hands-on experience in technical support for web or mobile applications.
- Fully remote and flexible working schedule, with access to a coworking space (in some locations).
- Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
- International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
- 1 extra day off to celebrate your birthday.
- 7 additional days to enjoy the Christmas & New Year holidays.
- 7 days of sick leave (without the need for documentation).
- Regular, fully covered team offsites to connect and collaborate.
- Learning opportunities and support to attend industry events with the team.
TA screening → Hiring Manager Interview → Final Interview.
Sounds like a great opportunity for your career development? Then go ahead and apply!
We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.
Role details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology and Customer Service
- Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at Sumsub by 2x
Get notified about new Technical Support Specialist jobs in Malaysia .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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About the latest Hardware specialist Jobs in Malaysia !
Technical Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Technical Support Specialist role at Sumsub
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Sumsub
Sumsub is a leading full-cycle verification platform that enables scalable compliance.
From identity and business verification to ongoing monitoring, our platform adapts to your risk appetite and market demands, ensuring global compliance. Customize analytics and workflows with our no-code interface.
Trusted by over 4,000 clients across fintech, crypto, transportation, trading, e-commerce, education, and iGaming—including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo.
Now we are looking for a Technical Support Engineer to join our team!
What You Will Be Doing- Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients.
- Performing a technical analysis of reported problems and define plans for resolving them.
- Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
- Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources.
- Communicating with clients using chat, email, and outbound calls.
- Fluent in English & Mandarin (both oral and written, upper-intermediate as a minimum).
- Basic understanding of networking, web, API requests, and SQL.
- Possess curiosity, calmness, thoughtfulness, and the ability to satisfy even the pickiest customers.
- Willingness to provide excellent support service.
- Familiarity with Postman or practical experience with API troubleshooting.
- Hands-on experience in technical support for web or mobile applications.
- Fully remote and flexible working schedule, with access to a coworking space (in some locations).
- Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
- International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
- 1 extra day off to celebrate your birthday.
- 7 additional days to enjoy the Christmas & New Year holidays.
- 7 days of sick leave (without the need for documentation).
- Regular, fully covered team offsites to connect and collaborate.
- Learning opportunities and support to attend industry events with the team.
TA screening → Hiring Manager Interview → Final Interview.
Sounds like a great opportunity for your career development? Then go ahead and apply!
We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.
Role details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology and Customer Service
- Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at Sumsub by 2x
Get notified about new Technical Support Specialist jobs in Malaysia .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrTechnical Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Technical Support Specialist role at Sumsub
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Sumsub
Sumsub is a leading full-cycle verification platform that enables scalable compliance.
From identity and business verification to ongoing monitoring, our platform adapts to your risk appetite and market demands, ensuring global compliance. Customize analytics and workflows with our no-code interface.
Trusted by over 4,000 clients across fintech, crypto, transportation, trading, e-commerce, education, and iGaming—including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo.
Now we are looking for a Technical Support Engineer to join our team!
What You Will Be Doing- Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients.
- Performing a technical analysis of reported problems and define plans for resolving them.
- Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
- Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources.
- Communicating with clients using chat, email, and outbound calls.
- Fluent in English & Mandarin (both oral and written, upper-intermediate as a minimum).
- Basic understanding of networking, web, API requests, and SQL.
- Possess curiosity, calmness, thoughtfulness, and the ability to satisfy even the pickiest customers.
- Willingness to provide excellent support service.
- Familiarity with Postman or practical experience with API troubleshooting.
- Hands-on experience in technical support for web or mobile applications.
- Fully remote and flexible working schedule, with access to a coworking space (in some locations).
- Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
- International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
- 1 extra day off to celebrate your birthday.
- 7 additional days to enjoy the Christmas & New Year holidays.
- 7 days of sick leave (without the need for documentation).
- Regular, fully covered team offsites to connect and collaborate.
- Learning opportunities and support to attend industry events with the team.
TA screening → Hiring Manager Interview → Final Interview.
Sounds like a great opportunity for your career development? Then go ahead and apply!
We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.
Role details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology and Customer Service
- Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at Sumsub by 2x
Get notified about new Technical Support Specialist jobs in Malaysia .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrTechnical Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Technical Support Specialist role at Sumsub
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Sumsub
Sumsub is a leading full-cycle verification platform that enables scalable compliance.
From identity and business verification to ongoing monitoring, our platform adapts to your risk appetite and market demands, ensuring global compliance. Customize analytics and workflows with our no-code interface.
Trusted by over 4,000 clients across fintech, crypto, transportation, trading, e-commerce, education, and iGaming—including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo.
Now we are looking for a Technical Support Engineer to join our team!
What You Will Be Doing- Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients.
- Performing a technical analysis of reported problems and define plans for resolving them.
- Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
- Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources.
- Communicating with clients using chat, email, and outbound calls.
- Fluent in English & Mandarin (both oral and written, upper-intermediate as a minimum).
- Basic understanding of networking, web, API requests, and SQL.
- Possess curiosity, calmness, thoughtfulness, and the ability to satisfy even the pickiest customers.
- Willingness to provide excellent support service.
- Familiarity with Postman or practical experience with API troubleshooting.
- Hands-on experience in technical support for web or mobile applications.
- Fully remote and flexible working schedule, with access to a coworking space (in some locations).
- Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
- International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
- 1 extra day off to celebrate your birthday.
- 7 additional days to enjoy the Christmas & New Year holidays.
- 7 days of sick leave (without the need for documentation).
- Regular, fully covered team offsites to connect and collaborate.
- Learning opportunities and support to attend industry events with the team.
TA screening → Hiring Manager Interview → Final Interview.
Sounds like a great opportunity for your career development? Then go ahead and apply!
We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.
Role details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology and Customer Service
- Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at Sumsub by 2x
Get notified about new Technical Support Specialist jobs in Malaysia .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr