1,266 Hardware Specialist jobs in Malaysia

Company Overview :

We are collaborating with a Malaysia-based company specializing in Sustainable Cloud and IT Infrastructure Services. The company operates across 19 countries globally, providing highly secure, sustainable, and enterprise-grade IT solutions to various industries, with a strong focus on banking and financial services.

Job Summary:

As a Technical Support Specialist, you will play a crucial role in delivering exceptional support to our valued customers. Your primary responsibilities will include conducting log analysis and providing comprehensive technical assistance in alignment with our internal processes.

Responsibilities:

• Provide support for AS400 hardware and some software aspects, ensuring system reliability and performance.
• Maintain, upgrade, and replace AS400 hardware as needed to optimize functionality.
• Assist in hardware installation and coordinate related projects.
• Diagnose and resolve system errors to maintain operational efficiency.
• Perform AS400 operating system upgrades and apply critical security patches and bug fixes.
• Troubleshoot, monitor, and administer the AS400 software and hardware.
• Work with multiple vendors to assist with the implementation of projects.
• Support day-to-day computer operations which include firmware and OS upgrades.

Key Requirements:

• Bachelor’s degree in IT, Engineering, or equivalent in a relevant discipline.
• Power7-10 technology refresh and OS upgrade experience will be an advantage.
• At least 4 years of administration experience in AS400 (mandatory), Unix, and Windows environments.
• Minimum of 4 years of experience in an AS400 system engineer role.
• Familiarity with backup and recovery tools, preferably BRMS, Tivoli, etc.
• IBM Certifications like IBM i (C ) & IBM i (C ) or ITIL Certification will be an advantage.

Rewards:

The opportunity to be part of a fast-growing Group which is a leader in its field of industry and offers excellent career progression opportunities locally. The Group understands the importance of workplace values and culture where they strongly encourage employees to develop their strengths and recognize their achievements accordingly.

To Apply:

If you’re interested in this role, click ‘apply now’ to submit your resume (in MS Word format) to Due to overwhelming responses, we will only be able to contact shortlisted candidates.

Job Ref: /104

Consultant: Hui Cheng Heng

Registration No: -W)

EA Licence No: JTKSM 949A

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Responsibilities:

• Provide technical support for automotive systems, including diagnostics, repairs procedures and vehicle software issues via phone, email or on-site visits.
• Assist dealership technicians and service advisors in resolving complex technical problems related to powertrains, electrical systems, ADAS, infotainment, and EV platforms.
• Document and track technical cases using CRM or ticketing systems, ensuring proper escalation and timely resolution.
• Coordinate with engineering and R&D teams to report and analyze field issues, contributing to root cause analysis and corrective actions.
• Create and maintain up-to-date service manuals, technical bulletins and troubleshooting guides tailored to regional requirements.
• Conduct regular dealer visits and service center audits to ensure adherence to service standards and technical protocols.
• Assisted the technical trainer in conducting practical training sessions for dealer staff, focusing on diagnostics tools, repair procedures and new technologies such as EV battery systems and high-voltage safety.
• Monitor and manage warranty claim data to identify failure trends and proactively address recurring product issues.
• Collaborate with the parts department to ensure availability of critical components needed for technical repairs.
• Stay current with the latest advancements in automotive technology, diagnostic tools and OEM service systems.

Requirements:

• Diploma or Bachelor's degree in Automotive Engineering, Mechanical Engineering or a related technical field.
• 3+ years of experience in automotive technical support, diagnostics or dealership service operations.
• Strong knowledge of modern vehicle systems, including EV technology, ADAS and vehicle diagnostics tools (e.g., OEM scan tools).
• Proficiency in using CRM and case management platforms.
• Excellent communication and problem-solving skills with a strong customer service mindset.
• Ability to travel for dealership support and service audits as needed.

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Technical Support Specialist - Healthcare Informatics page is loaded# Technical Support Specialist - Healthcare Informaticslocations: Petaling Jayatime type: Full timeposted on: Posted Todayjob requisition id: # Job TitleTechnical Support Specialist - Healthcare Informatics# Job DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.**In this role, you have the opportunity to** focus on delivering excellent healthcare informatics product service support expertise to customer and being there for customers when they need us most. The **Technical Support Specialist - Healthcare Informatics** is responsible for providing service support expertise to customers, ensuring high customer satisfaction. Activities include resolution of incidents, problems and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI (Healthcare Informatics division) as represented by the Service Desk, Solutions Group, Project Office, EDI Sales and Management.**Key Responsibilities:*** Manage and maintain effective communication with customers in relation to logged service requests.* Manage effective communication with internal and external cross functional teams.* Effectively utilize service tools for the logging, triage and classification of cases in line with published work instructions, leading to resolution – remotely or onsite.* Monitoring of cases to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved* Negotiating and prioritizing case load with the Service Delivery Manager and/or the support team members.* Work on root cause analysis of the incident when needed and work with Problem management team or Subject Matter Expert for further analysis.* Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types* Participate in weekly rotating on-call responsibilities, providing 24/7 coverage.* Work with team to perform preventive maintenance.* Participate and contribute in cross functional team as an active team member* Scoping, designing, building, deploying and/or integrating solutions · Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing ·* Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution · Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment.* Documentation of solutions to ensure support teams and other consultants can participate in support and onward development ·* Practices strong configuration management and version control · Execute activities as described in the Philips Excellence Process Framework* Manage and maintain effective communication with customers in relation to logged service requests and project deployment.* Mentors and trains customers to maintain their systems · Is a customer advocate and leverages insights to drive product decisions.* Participate and contribute in cross functional team as an active team member. Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects ·* Manage effective communication with internal and external cross functional teams.* Effectively utilize service and project management tools for the logging, triage and classification of cases and time worked against a project in line with published work instructions, leading to resolution – remotely or onsite.* Resolve technical issues and offer proactive technical support ·* Monitoring of cases that has been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved.* Meeting project milestones and timelines for tasks / activities that has been assigned.* Negotiating and prioritizing, timelines, case load with various internal stakeholders and/or the support teams.* Work on root cause analysis of the incident when needed and work with Problem management team for further analysis.* Undertaking analysis of cases to identify recurring incidents that could be potentially due to quality of deployment during the project phase and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types* Participate project deployment and associated activities which may require working beyond business hours.* Work with the technical support team to optimize existing install bases with learnings from deployments**To succeed in this role, you’ll need a customer-first attitude and the following:*** Relevant degree in computer science or related technology with a minimum of 5 years overall experience with 3+ years hands-on experience supporting different customer* **Windows Server Administration experience preferred*** **Knowledge Oracle database, VMware, Hyper-V, Windows Server application and Network technologies preferred*** Awareness of or Familiarity with Radiological workflow, including DICOM, HL7 etc., preferred but not mandatory.* Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution* Proven ability to solve problems systematically and effectively, ensures high customer satisfaction* Self-driven, independent, humble and team spirited with learning aptitude.* Exhibits leadership through personal responsibility, accountability and teamwork.* Able to write client-side scripts like PowerShell, batch etc.**How we work at Philips**There are three core ways that define our ways of working - . We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely.Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.Visit our careers website to explore what it’s like , read stories from our , find information about our and answers to some .locations: Petaling Jayatime type: Full timeposted on: Posted 12 Days AgoAt Philips, we believe that every human matters. As a global health-tech
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Overview

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Working at Dentsply Sirona is about developing faster, performing better, shaping an industry, and making a difference by helping improve oral health worldwide.

Responsibilities – Technical Support to External Customers

• Handle technical enquiries and provide professional technical advice to customers on product handling and recommendation.


• Deliver product demonstration and on-site trouble shooting to customers to support sales.


• Develop, deliver, and maintain technical curriculum and hands-on workshops to ensure the external customer on the proper user and good performance of dental materials of Prosthetic Strategic Business Unit.


• Assess, evaluate, and upgrade the skill set of local technicians in using our products with appropriate training programs.


• Collect regular customer feedback on their technical requests from ongoing customer visits.


• Monitor product performance in the field from technical and quality perspective and assist technically on the management of local studies, trials, etc.


• Validate customer complaints by testing the product samples with suspected problems and achieve solution.

Responsibilities – Sales & Marketing Support

• Develop product and technical training program for existing internal sales, marketing, technical team and new hires.


• Support trade shows and provide on-site product demonstration. Manage technical programs and events to support the sales and marketing goals.


• Conduct planned customer visits in support sales and promotional initiatives.


• Work with sales and marketing teams to identify and cultivate local KOLs to support and promote DENTSPLY products.


• Build and maintain the positive relationship with KOLs, key accounts, technical training schools and universities by exchanging the latest industry knowledge and offering technical advice.


• Actively interact with technicians in the market, to ensure updated and in-depth technical and market knowledge and share with marketing team.


• Provide technical advice, review technical aspects of proposals, conduct testing and monitor feedback of existing and new launched products.


• Review and assure the scientific quality of promotional materials and ensure the applicable legislation is observed.


• Perform local competitors’ product analysis.


• Provide advice on optimum product positioning in the local market.


• Arrange required dental training materials, support maintenance and housekeeping of laboratory, equipment, and training materials of training centre to fulfil the compliance to standard laboratory safety standards and internal quality.

Knowledge, Skills & Experience
Education

• College’s degree in relevant discipline or above.

Experience

• At least 3 years relevant working experience of maintenance.


• Relevant working experience and IT knowledge will be in advantage.

Specific Knowledge / Skills

• Excellent customer service ethics and technical service orientation.


• Good interpersonal skills and team spirit, and a strong sense of responsibility.


• Good command of English, both in reading and speaking.


• Good command of office software and relevant operational system.

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to Please be sure to include “Accommodation Request” in the subject.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Medical Device

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Overview

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

Job Title

Technical Support Specialist

Role summary

In this role, you have the opportunity to focus on delivering excellent healthcare informatics product service support expertise to customer and being there for customers when they need us most. The Technical Support Specialist - Healthcare Informatics is responsible for providing service support expertise to customers, ensuring high customer satisfaction. Activities include resolution of incidents, problems and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI (Healthcare Informatics division) as represented by the Service Desk, Solutions Group, Project Office, EDI Sales and Management.

Key Responsibilities

• Manage and maintain effective communication with customers in relation to logged service requests.
• Manage effective communication with internal and external cross functional teams.
• Effectively utilize service tools for the logging, triage and classification of cases in line with published work instructions, leading to resolution – remotely or onsite.
• Monitoring of cases to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved
• Negotiating and prioritizing case load with the Service Delivery Manager and/or the support team members.
• Work on root cause analysis of the incident when needed and work with Problem management team or Subject Matter Expert for further analysis.
• Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types
• Participate in weekly rotating on-call responsibilities, providing 24/7 coverage.
• Work with team to perform preventive maintenance.
• Participate and contribute in cross functional team as an active team member
• Scoping, designing, building, deploying and/or integrating solutions
• Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing
• Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution
• Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment.
• Documentation of solutions to ensure support teams and other consultants can participate in support and onward development
• Practices strong configuration management and version control
• Execute activities as described in the Philips Excellence Process Framework
• Manage and maintain effective communication with customers in relation to logged service requests and project deployment.
• Mentors and trains customers to maintain their systems
• Is a customer advocate and leverages insights to drive product decisions.
• Participate and contribute in cross functional team as an active team member. Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects
• Manage effective communication with internal and external cross functional teams.
• Effectively utilize service and project management tools for the logging, triage and classification of cases and time worked against a project in line with published work instructions, leading to resolution – remotely or onsite.
• Resolve technical issues and offer proactive technical support
• Monitoring of cases that has been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved.
• Meeting project milestones and timelines for tasks / activities that has been assigned.
• Negotiating and prioritizing, timelines, case load with various internal stakeholders and/or the support teams.
• Work on root cause analysis of the incident when needed and work with Problem management team for further analysis.
• Undertaking analysis of cases to identify recurring incidents that could be potentially due to quality of deployment during the project phase and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types
• Participate project deployment and associated activities which may require working beyond business hours.
• Work with the technical support team to optimize existing install bases with learnings from deployments

Qualifications

• Relevant degree in computer science or related technology with a minimum of 5 years overall experience with 3+ years hands-on experience supporting different customer
• Windows Server Administration experience preferred
• Knowledge Oracle database, VMware, Hyper-V, Windows Server application and Network technologies preferred
• Awareness of or Familiarity with Radiological workflow, including DICOM, HL7 etc., preferred but not mandatory.
• Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution
• Proven ability to solve problems systematically and effectively, ensures high customer satisfaction
• Self-driven, independent, humble and team spirited with learning aptitude.
• Exhibits leadership through personal responsibility, accountability and teamwork.
• Able to write client-side scripts like PowerShell, batch etc.

How We Work At Philips

There are three core ways that define our ways of working - embracing flexibility, being at our best, and impactful collaboration. We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.

We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely.

Why join Philips

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Hospitals and Health Care

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Talent Acquisition (Automotive | Electric Vehicles) Job Responsibilities

• Provide technical support to dealers, including online troubleshooting and on-site assistance when necessary
• Monitor and manage technical issue reporting using system-based tools (e.g., DMS Technical Inquiry and Technical Field Reports), ensuring timely communication between PRO-NET and dealers.
• Assist in monitoring and reviewing quality control measures implemented by HQ/R&D.
• Support the development and implementation of effective reporting systems to improve communication between PRO-NET and dealers.
• Attend to retail customer concerns related to technical issues as required.
• Manage inventory and conduct routine audits of special tools and workshop equipment; recommend corrective actions when needed.
• Prepare technical and training-related reports as assigned by the immediate superior.
• Assist in organizing technical training sessions, field service actions, and provide administrative support when necessary.

Job Requirements

• Degree in Automotive Technology, Mechanical Engineering, or a related field
• Minimum 3 years of experience in aftersales technical support within the automotive industry. Exposure to Hybrid, BEV, PHEV, and MHEV technologies is an advantage.
• Strong hands-on background in roles such as Diagnostic Technician, Senior Technician, Quality Controller (QC), or Foreman
• Solid understanding of vehicle electrical systems, diagnostics, and repair procedures.
• Excellent communication and customer-handling skills.
• Capable of analyzing technical data and implementing continuous improvement strategies.
• Proficient in writing clear and structured technical reports.
• Agile, proactive, able to travel, and perform well under pressure.
• Proficient in both English and Bahasa Malaysia (written and spoken); Mandarin proficiency is an added advantage.

Please be informed that only shortlisted candidates will be notified.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Other

Industries

• Retail Motor Vehicles

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Responsibilities: Provide technical support for automotive systems, including diagnostics, repairs procedures and vehicle software issues via phone, email or on-site visits. Assist dealership technicians and service advisors in resolving complex technical problems related to powertrains, electrical systems, ADAS, infotainment, and EV platforms. Document and track technical cases using CRM or ticketing systems, ensuring proper escalation and timely resolution. Coordinate with engineering and R&D teams to report and analyze field issues, contributing to root cause analysis and corrective actions. Create and maintain up-to-date service manuals, technical bulletins and troubleshooting guides tailored to regional requirements. Conduct regular dealer visits and service center audits to ensure adherence to service standards and technical protocols. Assisted the technical trainer in conducting practical training sessions for dealer staff, focusing on diagnostics tools, repair procedures and new technologies such as EV battery systems and high-voltage safety. Monitor and manage warranty claim data to identify failure trends and proactively address recurring product issues. Collaborate with the parts department to ensure availability of critical components needed for technical repairs. Stay current with the latest advancements in automotive technology, diagnostic tools and OEM service systems. Requirements: Diploma or Bachelor's degree in Automotive Engineering, Mechanical Engineering or a related technical field. 3+ years of experience in automotive technical support, diagnostics or dealership service operations. Strong knowledge of modern vehicle systems, including EV technology, ADAS and vehicle diagnostics tools (e.g., OEM scan tools). Proficiency in using CRM and case management platforms. Excellent communication and problem-solving skills with a strong customer service mindset. Ability to travel for dealership support and service audits as needed.

#J-18808-Ljbffr

Technical Support Specialist - Healthcare Informatics page is loaded# Technical Support Specialist - Healthcare Informaticslocations:

Petaling Jayatime type:

Full timeposted on:

Posted Todayjob requisition id:

# Job TitleTechnical Support Specialist - Healthcare Informatics# Job DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common.

and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.**In this role, you have the opportunity to** focus on delivering excellent healthcare informatics product service support expertise to customer and being there for customers when they need us most. The **Technical Support Specialist - Healthcare Informatics** is responsible for providing service support expertise to customers, ensuring high customer satisfaction. Activities include resolution of incidents, problems and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI (Healthcare Informatics division) as represented by the Service Desk, Solutions Group, Project Office, EDI Sales and Management.**Key Responsibilities:*** Manage and maintain effective communication with customers in relation to logged service requests.* Manage effective communication with internal and external cross functional teams.* Effectively utilize service tools for the logging, triage and classification of cases in line with published work instructions, leading to resolution – remotely or onsite.* Monitoring of cases to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved* Negotiating and prioritizing case load with the Service Delivery Manager and/or the support team members.* Work on root cause analysis of the incident when needed and work with Problem management team or Subject Matter Expert for further analysis.* Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types* Participate in weekly rotating on-call responsibilities, providing 24/7 coverage.* Work with team to perform preventive maintenance.* Participate and contribute in cross functional team as an active team member* Scoping, designing, building, deploying and/or integrating solutions · Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing ·* Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution · Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment.* Documentation of solutions to ensure support teams and other consultants can participate in support and onward development ·* Practices strong configuration management and version control · Execute activities as described in the Philips Excellence Process Framework* Manage and maintain effective communication with customers in relation to logged service requests and project deployment.* Mentors and trains customers to maintain their systems · Is a customer advocate and leverages insights to drive product decisions.* Participate and contribute in cross functional team as an active team member. Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects ·* Manage effective communication with internal and external cross functional teams.* Effectively utilize service and project management tools for the logging, triage and classification of cases and time worked against a project in line with published work instructions, leading to resolution – remotely or onsite.* Resolve technical issues and offer proactive technical support ·* Monitoring of cases that has been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved.* Meeting project milestones and timelines for tasks / activities that has been assigned.* Negotiating and prioritizing, timelines, case load with various internal stakeholders and/or the support teams.* Work on root cause analysis of the incident when needed and work with Problem management team for further analysis.* Undertaking analysis of cases to identify recurring incidents that could be potentially due to quality of deployment during the project phase and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types* Participate project deployment and associated activities which may require working beyond business hours.* Work with the technical support team to optimize existing install bases with learnings from deployments**To succeed in this role, you’ll need a customer-first attitude and the following:*** Relevant degree in computer science or related technology with a minimum of 5 years overall experience with 3+ years hands-on experience supporting different customer* **Windows Server Administration experience preferred*** **Knowledge Oracle database, VMware, Hyper-V, Windows Server application and Network technologies preferred*** Awareness of or Familiarity with Radiological workflow, including DICOM, HL7 etc., preferred but not mandatory.* Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution* Proven ability to solve problems systematically and effectively, ensures high customer satisfaction* Self-driven, independent, humble and team spirited with learning aptitude.* Exhibits leadership through personal responsibility, accountability and teamwork.* Able to write client-side scripts like PowerShell, batch etc.**How we work at Philips**There are three core ways that define our ways of working - . We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely.Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.Visit our careers website to explore what it’s like , read stories from our , find information about our

and answers to some .locations:

Petaling Jayatime type:

Full timeposted on:

Posted 12 Days AgoAt Philips, we believe that every human matters. As a global health-tech #J-18808-Ljbffr

Overview Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

Job Title Technical Support Specialist

Role summary In this role, you have the opportunity to focus on delivering excellent healthcare informatics product service support expertise to customer and being there for customers when they need us most. The

Technical Support Specialist - Healthcare Informatics

is responsible for providing service support expertise to customers, ensuring high customer satisfaction. Activities include resolution of incidents, problems and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI (Healthcare Informatics division) as represented by the Service Desk, Solutions Group, Project Office, EDI Sales and Management.

Key Responsibilities

Manage and maintain effective communication with customers in relation to logged service requests.

Manage effective communication with internal and external cross functional teams.

Effectively utilize service tools for the logging, triage and classification of cases in line with published work instructions, leading to resolution – remotely or onsite.

Monitoring of cases to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved

Negotiating and prioritizing case load with the Service Delivery Manager and/or the support team members.

Work on root cause analysis of the incident when needed and work with Problem management team or Subject Matter Expert for further analysis.

Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types

Participate in weekly rotating on-call responsibilities, providing 24/7 coverage.

Work with team to perform preventive maintenance.

Participate and contribute in cross functional team as an active team member

Scoping, designing, building, deploying and/or integrating solutions

Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing

Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution

Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment.

Documentation of solutions to ensure support teams and other consultants can participate in support and onward development

Practices strong configuration management and version control

Execute activities as described in the Philips Excellence Process Framework

Manage and maintain effective communication with customers in relation to logged service requests and project deployment.

Mentors and trains customers to maintain their systems

Is a customer advocate and leverages insights to drive product decisions.

Participate and contribute in cross functional team as an active team member. Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects

Manage effective communication with internal and external cross functional teams.

Effectively utilize service and project management tools for the logging, triage and classification of cases and time worked against a project in line with published work instructions, leading to resolution – remotely or onsite.

Resolve technical issues and offer proactive technical support

Monitoring of cases that has been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved.

Meeting project milestones and timelines for tasks / activities that has been assigned.

Negotiating and prioritizing, timelines, case load with various internal stakeholders and/or the support teams.

Work on root cause analysis of the incident when needed and work with Problem management team for further analysis.

Undertaking analysis of cases to identify recurring incidents that could be potentially due to quality of deployment during the project phase and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types

Participate project deployment and associated activities which may require working beyond business hours.

Work with the technical support team to optimize existing install bases with learnings from deployments

Qualifications

Relevant degree in computer science or related technology with a minimum of 5 years overall experience with 3+ years hands-on experience supporting different customer

Windows Server Administration experience preferred

Knowledge Oracle database, VMware, Hyper-V, Windows Server application and Network technologies preferred

Awareness of or Familiarity with Radiological workflow, including DICOM, HL7 etc., preferred but not mandatory.

Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution

Proven ability to solve problems systematically and effectively, ensures high customer satisfaction

Self-driven, independent, humble and team spirited with learning aptitude.

Exhibits leadership through personal responsibility, accountability and teamwork.

Able to write client-side scripts like PowerShell, batch etc.

How We Work At Philips There are three core ways that define our ways of working - embracing flexibility, being at our best, and impactful collaboration. We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.

We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely.

Why join Philips Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

Job Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Hospitals and Health Care

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