What Jobs are available for Go To Market in Malaysia?

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
When you are part of our team at Thermo Fisher Scientific, you'll do important work and be valued and recognized for your performance. With passionate managers and encouraging coworkers to support you, you'll find the resources and opportunities to make significant contributions to the world!
**Location/Division Specific Information:**
Regional Market Development Cell Biology Snr Leader, Asia Pacific for the Biosciences Division is a member of the team responsible for leading and defining the marketing strategy for the region in close partnership with global teams. This position requires Agile leadership of a large team committed to the development and execution of optimized omni-channel marketing efforts to drive demand and support of the sales teams to ensure that revenue targets are achieved.
**How you will make an impact:**
Successful candidates will show result and value oriented leadership while coordinate closely with global and cross-divisional marketing and support teams at various levels in the company. Industry and strategic leadership experience with a team are required. This is a high visibility position to divisional leaders requiring executive presence and professional acuity. As a successful candidate, you will empower and influence your team and others to achieve regional goals and targets.
**What you will do:**
+ Develop and implement marketing strategy using segmentation, competitor analysis, trends, and market opportunities to improve marketing programs and our customer experience.
+ Be a program leader and liaison to internal and external customers. Drive, influence and facilitate the conversion of strategic ideas and messages into effective marketing programs. Drive demand generation through customer-centric campaigns that lead to revenue, improved customer engagement, and sales growth.
+ Own and deliver regional bottom- and top-line revenue targets, regional pricing & discount guidelines for the competitive environment. Support the commercial teams to deliver targets through supporting sales specific initiatives.
+ Develop organization, acquire and retain talent, and grow the APJ market development team.
+ Capture feedback from customers, marketing, and field sales to identify new market trends, opportunities, and competitor challenges. Build targeted marketing programs to drive a sustainable competitive advantage.
**How will you get here?**
Required: Bachelor's degree in Science/business or marketing with 6+ years in a strategic/tactical marketing role. Previous experience as a people manager with direct reports of 3+ years.
Preferred: lab experience in life sciences and/or product management experience and/or masters' degree in life sciences and/or in marketing or business.
+ Strong marketing performance history defining and implementing multi-channel marketing strategies including digital, social and other channels for customer value to generate results.
+ Shown results generating demand through customer engaging marketing programs in life science research markets and/or competitors.
+ Strong quantitative analytical skills: winning business justification track record and business acuity. Analytics report design and strategy - understanding the key performance indicators to set appropriate metrics/targets and show results.
+ Collaborative ability to work on problems of diverse scope in a large matrix environment. Influence cross-functional peer groups and identify problems and gain partnership of others to implement efficient solutions.
+ Proven track record to lead teams and drive outstanding results
**Knowledge, Skills, Abilities**
+ Strong attention to detail and capability to run multiple projects simultaneously. A passion for learning, testing, and crafting new practices as it relates to "go-to-market", customer loyalty, advocacy and customer experience.
+ Demonstrated ability to operate independently with broad guidance against a framework of defined business objectives
+ Strong (written and verbal) communication skills and ability to present to senior leaders on a regular basis. Effectively communicate go-to-market strategies, metrics, successes, failures, etc to the organization.
+ Strong financial skills and the ability to tie strategies and actions to results. Ability to derive insights and provide strategic guidance, expertise, and practical recommendations to leadership.
+ Ability to take a proactive approach along cross-functional lines in working through various levels of operating mechanisms to achieve goals of the company, customer, and colleagues
At Thermo Fisher Scientific, each one of our 100,000 outstanding minds has a unique story to tell. Join us and contribute to our mission-enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
**Apply today! Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**About the Role:**
**Grade Level (for internal use):**
07
**S&P Global Corporate**
**The Role:** Associate, Market Outreach
**The Team:** A central sales development team with a focus on operational excellence. The team specializes in sales development globally and reports under the enterprise marketing organization. The Central SDR team is made up of dynamic, skilled and fun individuals who effectively collaborate with each other to drive revenue and pipeline which ultimately helps with the organization's success.
**Responsibilities and Impact:**
+ Channel development- Monitor chat consol and help navigate potential prospects to the respective divisions and sales representative. Monitor inbound sales calls understand the requirement and qualify these enquiries to the respective sales team.
+ Leverage AI to implement best in class practices for sales outreach/ cold calls and emails.
+ Be a part of the marketing operations centre of excellence, working towards mastering the marketing pipeline.
+ Qualification of inbound form fill leads based on BANT criteria.
+ Make cold calls and send outreach emails to various buying groups of target accounts. Manage at least 100 activities a day.
+ The SDR team has a central view of the core marketing operations landscape and will play a critical role in the overall success of the S&P Global. _We are seeking candidates who are passionate about leveraging automation and GenAI technologies to drive innovation and efficiency in finance. Join our team and be at the forefront of transforming our finance capability through cutting-edge technologies and approaches._
**What We're Looking For:**
+ Driven individual with a can do attitude.
+ Humility and willingness to learn.
+ Professional, ethical and fits into the S&P Global people first culture.
+ Flexible to accommodate critical business needs.
**Basic Required Qualifications:**
+ Excellent communication skills with some experience in sales development/ business development.
+ Business/ marketing/ sales degree (bachelors or masters)
+ Willing to work in the EMEA shift. Can work **from 7pm - 4am MY Time** _w_ _ith_ _requirement to support EMEA/ AMER shift during critical business requirements._
+ Critical thinking- Ability to think on the go and rapid decision making.
+ Has experience exceeding KPI's in quota based roles.
+ **Amenable for a Hybrid Work Setup (2x in the office/week, 3x work from home/week)**
**Additional Preferred Qualifications:**
+ Bilingual in any Asian / European languages. Preferably Chinese/ German.
+ Knowledge on CRM tools such as salesforce, etc.
+ Understanding on Financial markets, economic indicators, etc
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Middle Professional Tier I (EEO Job Group), MRKTNG203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

**About the Role:**
**Grade Level (for internal use):**
07
**S&P Global Corporate**
**The Role:** Associate, Market Outreach
**The Team:** A central sales development team with a focus on operational excellence. The team specializes in sales development globally and reports under the enterprise marketing organization. The Central SDR team is made up of dynamic, skilled and fun individuals who effectively collaborate with each other to drive revenue and pipeline which ultimately helps with the organization's success.
**Responsibilities and Impact:**
+ Channel development- Monitor chat consol and help navigate potential prospects to the respective divisions and sales representative. Monitor inbound sales calls understand the requirement and qualify these enquiries to the respective sales team.
+ Leverage AI to implement best in class practices for sales outreach/ cold calls and emails.
+ Be a part of the marketing operations centre of excellence, working towards mastering the marketing pipeline.
+ Qualification of inbound form fill leads based on BANT criteria.
+ Make cold calls and send outreach emails to various buying groups of target accounts. Manage at least 100 activities a day.
+ The SDR team has a central view of the core marketing operations landscape and will play a critical role in the overall success of the S&P Global. _We are seeking candidates who are passionate about leveraging automation and GenAI technologies to drive innovation and efficiency in finance. Join our team and be at the forefront of transforming our finance capability through cutting-edge technologies and approaches._
**What We're Looking For:**
+ Driven individual with a can do attitude.
+ Humility and willingness to learn.
+ Professional, ethical and fits into the S&P Global people first culture.
+ Flexible to accommodate critical business needs.
**Basic Required Qualifications:**
+ Excellent communication skills with some experience in sales development/ business development.
+ Business/ marketing/ sales degree (bachelors or masters)
+ Willing to work in the EMEA shift. Can work **from 7pm - 4am MY Time** _w_ _ith_ _requirement to support EMEA/ AMER shift during critical business requirements._
+ Critical thinking- Ability to think on the go and rapid decision making.
+ Has experience exceeding KPI's in quota based roles.
+ **Amenable for a Hybrid Work Setup (2x in the office/week, 3x work from home/week)**
**Additional Preferred Qualifications:**
+ Bilingual in any Asian / European languages. Preferably Chinese/ German.
+ Knowledge on CRM tools such as salesforce, etc.
+ Understanding on Financial markets, economic indicators, etc
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Middle Professional Tier I (EEO Job Group), MRKTNG203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Responsibilities: To observe the overall market situation by monitoring market pricing survey and maintaining pricing records for all areas, conduct ad-hoc market surveys, routine customer visits and interviews, as well as stores daily operation surveys.

• Fresh graduates and STPM/Diploma with 1 year working experience in the same or related field. Salary range RM1.8K - RM2.2K depending on the qualification and experience.
• Detail-oriented.
• Excellent organisational and Microsoft excel skills.
• Great interpersonal skills, highly motivated, independent and effective team player.
• Good command of English, Mandarin and Bahasa Malaysia.
• Computer literate.

**Additional Information**
**Job Number**
**Job Category** Revenue Management
**Location** Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50470VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**OBJECTIVE OF THIS POSITION**
+ Functions as the strategic business leader of Revenue Management for the cluster. Responsible for maximizing revenue and profit associated with rooms in the hotels.
+ Is accountable for pricing, positioning and inventory management of transient and group business in the hotels.
+ Oversees all the processes associated with demand, revenue, forecasting, inventory management and opportunity analysis.
+ Works with General Managers and property leaderships to develop and implement hotel sales strategy.
+ Identifies future revenue opportunities and effectively communicates strategies to the sales organizations.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 2-year experience in the revenue management, sales and marketing, or related professional area.
OR
- 4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Revenue Management Projects and Strategy:**
+ Develops and executes strategic plans for the hotels.
+ Provides strategy and revenue management functional expertise to the General Managers and property leadership teams.
+ Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.
+ Manages inventory to maximize the room revenue of the hotels.
+ Ensures hotel strategies conform to brand philosophy and initiative.
+ Determines sales strategies and communicates to the property leaderships.
+ Establishes and maintains effective and rational pricing strategies for rooms.
+ Assists hotels with pricing and provides input on business evaluation recommendations.
+ Provides recommendations to improve effectiveness of revenue management processes
+ Provides recommendations to properties for Business Transient Sales account strategies
+ Checks distribution channels regularly for hotel positioning, information accuracy and competitor positioning.
+ Ensures property diagnostic processes (PDP) are used to maximize revenue and profits.
+ Prepares sales strategy meeting agenda, supporting documentation and leads property and/or cluster meetings.
**Analyzing and Reporting Revenue Management Data**
+ Analyzes information, identifies current and potential problems and proposes solutions.
+ Analyzes competitive sets, price positioning, seasonality, mix and displacement on a continuous basis.
+ Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.
+ Generates updates on transient segment each period and continually analyzes transient booking patterns.
+ Assists with account diagnostics process and validates conclusions.
+ Maintains accurate reservation system information.
+ Generates and provides accurate and timely results in the form of reports, presentations, etc.
+ Submits reports in a timely manner, ensuring delivery deadlines.
+ Analyze STAR information to assist in development of RevPAR Index forecasts.
+ Generates yearly room revenue budget for all properties.
**Building Successful Relationships**
+ Develops constructive and cooperative working relationships with others, and maintains them over time.
+ Develops and manages internal key stakeholder relationships.
+ Provides targeted and timely communication of results, achievements and challenges to the stakeholders.
+ Communicates brand initiatives, demand and market analysis to hotel leadership/owners.
**Additional Responsibilities**
+ Develops, Mentors and Coaches the Revenue Analyst of the property to grow revenue management talent for the area.
+ Informs and/or updates executives, peers and subordinates on relevant information in a timely manner.
+ Enters, transcribes, records, stores, or maintains information in written or electronic form.
+ Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
+ Demonstrates knowledge of job-relevant issues, products, systems, and processes.
+ Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Global New Accounts Customer Care Professionals ensure an extraordinary customer experience through prompt and accurate responses to customer inquiries, value generation to increase customer loyalty, along with the responsibility of evaluating and analyzing account information. Customer Care Professionals recommend tailored solutions to customers who include relevant products, services and membership privileges.
**Role & Responsibilities:**
+ Providing an exception level of customer service through daily connection with our customers.
+ Major role of this position is to provide high proficiency handling with customers media by completing application decision at acceptable performance standards.
+ Multitask and efficiently navigate through multiple systems to analyze customer information during application process.
+ Handling customer queries received via phone call, email correspondence received by fax or post.
+ Processing Charge / Credit card applications for new or existing customers through internal systems.
+ Understanding all relevant Risk, Compliance and Fraud criteria and ensure the adherence with.
+ Document necessary application information and recommend solutions that benefit the application decision.
+ Taking on-job-training (OJT) support role for the new hires.
**Minimum Qualifications**
+ Excellent communication skills both verbally and written
+ Proven experience of delivering "above and beyond" customer service with an understanding of the core Relationship Care principles
+ Effective and accurate decision-making skills
+ University graduates or equivalent required
+ Fluency in English. Mandarin and reading Chinese is an added advantage to this position
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
+ Handling back-office processing, documentation, and administrative support to ensure smooth operations.
+ Performing customer due diligence (CDD), AML, and KYC verification to meet regulatory and compliance standards.
+ Reviewing, validating, and updating customer information with accuracy and confidentiality.
+ Supporting transaction monitoring, flagging unusual activity, and escalating potential compliance risks.
+ Collaborating with internal teams to resolve operational issues and ensure service quality.
+ Meeting individual and team KPIs, while contributing to overall department performance.
+ Ensuring adherence to internal controls, regulatory requirements, and industry best practices.
+ Assisting in process improvement initiatives.
+ Providing support in both routine and ad-hoc projects as assigned by management.
**Requirements:**
+ Education: Bachelor's degree in business administration, Finance, Accounting, or a related field.
+ Experience: Minimum 2-3 years' experience in back-office operations, preferably in banking, financial services, or related industries.
+ Strong knowledge of back-office operations, AML, and KYC processes.
+ Familiarity with compliance, risk management, and regulatory requirements.
**Skills:**
+ Detail-oriented with strong analytical and problem-solving skills.
+ Highly organized and able to handle large volumes of data accurately.
+ Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).
+ Ability to thrive in a KPI-driven and deadline-focused environment.
**Languages:**
+ Proficiency in English is required.
+ The ability to speak Mandarin and Cantonese is a strong advantage.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global New Accounts Customer Care Professionals ensure an extraordinary customer experience through prompt and accurate responses to customer inquiries, value generation to increase customer loyalty, along with the responsibility of evaluating and analyzing account information. Customer Care Professionals recommend tailored solutions to customers who include relevant products, services and membership privileges.
**How will you make an impact in this role?**
**Role & Responsibilities:**
+ Handle incoming, outgoing calls and emails for card applications related matters
+ Providing an exception level of customer service through daily connection with our customers.
+ Major role of this position is to provide high proficiency handling with customers media by completing application decision at acceptable performance standards.
+ Multitask and efficiently navigate through multiple systems to analyze customer information during application process.
+ Processing Charge / Credit card applications for new or existing customers through internal systems.
+ Understanding all relevant Risk, Compliance, Credit and Fraud criteria and ensure adherence with.
+ Document necessary application information and recommend solutions that benefit the application decision.
**Minimum Qualifications**
+ Excellent communication skills both verbally and written
+ Proven experience of delivering "above and beyond" customer service with an understanding of the core Relationship Care principles
+ Effective and accurate decision-making skills
+ Diploma and bachelor degree preferred
+ 2 years customer service experience
+ Language proficiency in English, Mandarin and Cantonese (both read, verbal and written)
+ We service our Card Members 5 days per week. Successful candidates are required to work on Monday to Friday, 8.30am to 5.30pm including Malaysia Public Holiday.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**