92 Global Tax jobs in Malaysia

Join to apply for the Global Tax Centre - Tax Analyst role at ACCA Careers

1 week ago Be among the first 25 applicants

Join to apply for the Global Tax Centre - Tax Analyst role at ACCA Careers

Get AI-powered advice on this job and more exclusive features.

As a Global Tax Centre Tax Analyst, you will be responsible for:

• Preparing tax compliances for APAC region such as the Corporate Income tax returns, Indirect Tax returns (VAT, GST, WHT, Stamp duty), tax account reconciliation and supporting tax audit.
• Documenting and communicating abnormal tax expenses to Operations and Management.
• Coordinating information requests with internal and external service providers to ensure accurate and timely closure of tax reporting deliverables.
• Keeping the company abreast of all legal taxation matters for a successful tax practice i.e., audits, tax updates.
• Identifying and drive automation projects, process improvements which increase efficiency and scalability of data.
  
  

To Be Successful In This Role You Will

• Have a Bachelor' s degree in a related finance subject and work experience in a tax/accounting environment
• Have minimum 4 - 5 years corporate tax and /or Indirect Tax experience for any tax jurisdiction.
• Possess good analytical skills with proactive mind-set, with the ability to bring expert advice and problem-solving skills to the team.
• Possess good interpersonal and communication skills in English and Bahasa Malaysia to support APAC region.
• Strong oral and written communication skills. Strong interpersonal and leadership skills.
• Ability to work independently. Strong problem solving skills.
  
  

About Us

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

For further information, and to apply, please visit our website via the “Apply” button below.

Candidates must be resident in Malaysia, or have the right to work in Malaysia.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Accounting/Auditing and Finance
• Industries Accounting

Referrals increase your chances of interviewing at ACCA Careers by 2x

Get notified about new Tax Analyst jobs in Greater Kuala Lumpur .

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Job Requirements

At Baker Hughes we are always searching for great talent. While we may not have a specific job for you today, we want to know about you when we do. As actual openings become available, you may be contacted to discuss a potential opportunity.

Do you enjoy contributing to business growth?

Would you like the opportunity to develop your career with a global energy company?

Be part of a team that keeps moving

Our Global Finance Controllership Team provides support for the business for technical accounting compliance, financial and operational internal controls, including process simplification and operational excellence to deliver accurate actual financial reporting and analysis.

Partner with the best

You will support various tax jurisdictions for the APAC region to manage the calculation, filing, payment, and reconciliation of Taxes at the Global Finance Organization.

As a Global Tax Analyst (Mandarin speaker), you will be responsible for:

1. Preparing tax compliances for the APAC region such as the Corporate Income tax returns, CbCR, and Transfer Pricing documentation.
2. Preparing Indirect Tax returns (VAT, GST, WHT, Stamp duty) and tax account reconciliation.
3. Documenting and communicating abnormal tax expenses to Operations and Management.
4. Coordinating information requests with internal and external service providers to ensure accurate and timely closure of tax reporting deliverables.
5. Keeping the company abreast of all legal taxation matters for a successful tax practice, i.e., audits, tax updates.
6. Identifying and driving automation projects and process improvements which increase efficiency and scalability of data.

Fuel your passion

To be successful in this role you will:

1. Have a Bachelor's degree in a related finance subject and work experience in an accounting environment.
2. Have a minimum of 3 years corporate tax and/or Indirect Tax experience for any tax jurisdiction.
3. Possess good analytical skills with a proactive mindset, with the ability to bring expert advice and problem-solving skills to the team.
4. Possess good interpersonal and communication skills in English and Mandarin to support the APAC region.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

•Occasional home working possible.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

1. Contemporary work-life balance policies and wellbeing activities.
2. Comprehensive private medical care options.
3. Safety net of life insurance and disability programs.
4. Tailored financial programs.
5. Additional elected or voluntary benefits.

#J-18808-Ljbffr

Job Requirements

At Baker Hughes we are always searching for great talent. While we may not have a specific job for you today, we want to know about you when we do. As actual openings become available, you may be contacted to discuss a potential opportunity. Do you enjoy contributing to business growth? Would you like the opportunity to develop your career with a global energy company? Be part of a team that keeps moving Our Global Finance Controllership Team provides support for the business for technical accounting compliance, financial and operational internal controls, including process simplification and operational excellence to deliver accurate actual financial reporting and analysis. Partner with the best You will support various tax jurisdictions for the APAC region to manage the calculation, filing, payment, and reconciliation of Taxes at the Global Finance Organization. As a Global Tax Analyst (Mandarin speaker), you will be responsible for: Preparing tax compliances for the APAC region such as the Corporate Income tax returns, CbCR, and Transfer Pricing documentation. Preparing Indirect Tax returns (VAT, GST, WHT, Stamp duty) and tax account reconciliation. Documenting and communicating abnormal tax expenses to Operations and Management. Coordinating information requests with internal and external service providers to ensure accurate and timely closure of tax reporting deliverables. Keeping the company abreast of all legal taxation matters for a successful tax practice, i.e., audits, tax updates. Identifying and driving automation projects and process improvements which increase efficiency and scalability of data. Fuel your passion To be successful in this role you will: Have a Bachelor's degree in a related finance subject and work experience in an accounting environment. Have a minimum of 3 years corporate tax and/or Indirect Tax experience for any tax jurisdiction. Possess good analytical skills with a proactive mindset, with the ability to bring expert advice and problem-solving skills to the team. Possess good interpersonal and communication skills in English and Mandarin to support the APAC region. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: •Occasional home working possible. Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities. Comprehensive private medical care options. Safety net of life insurance and disability programs. Tailored financial programs. Additional elected or voluntary benefits.

#J-18808-Ljbffr

As a Global Tax Centre Tax Analyst, you will be responsible for: Preparing tax compliances for APAC region such as the Corporate Income tax returns, Indirect Taxreturns (VAT, GST, WHT, Stamp duty),tax account reconciliation and supporting tax audit. Documenting and communicating abnormal tax expenses to Operations and Management. Coordinating information requests with internal and external service providers to ensure accurate and timely closure of tax reporting deliverables. Keeping the company abreast of all legal taxation matters for a successful tax practice i.e., audits, tax updates. Identifying and drive automation projects, process improvements which increase efficiency and scalability of data. To be successful in this role you will: Have a Bachelor' s degree in a related finance subject and work experience in a tax/accounting environment Have minimum 4 - 5 years corporate tax and /or Indirect Taxexperience for any tax jurisdiction. Possess good analytical skills with proactive mind-set, with the ability to bring expert advice and problem-solving skills to the team. Possess good interpersonal and communication skills in English and Bahasa Malaysia to support APAC region. Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to work independently. Strong problem solving skills. About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. For further information, and to apply, please visit our website via the “Apply” button below. Candidates must be resident in Malaysia, or have the right to work in Malaysia.

#J-18808-Ljbffr

Join to apply for the

Global Tax Centre - Tax Analyst

role at

ACCA Careers 1 week ago Be among the first 25 applicants Join to apply for the

Global Tax Centre - Tax Analyst

role at

ACCA Careers Get AI-powered advice on this job and more exclusive features. As a Global Tax Centre Tax Analyst, you will be responsible for:

Preparing tax compliances for APAC region such as the Corporate Income tax returns, Indirect Tax returns (VAT, GST, WHT, Stamp duty), tax account reconciliation and supporting tax audit. Documenting and communicating abnormal tax expenses to Operations and Management. Coordinating information requests with internal and external service providers to ensure accurate and timely closure of tax reporting deliverables. Keeping the company abreast of all legal taxation matters for a successful tax practice i.e., audits, tax updates. Identifying and drive automation projects, process improvements which increase efficiency and scalability of data.

To Be Successful In This Role You Will

Have a Bachelor' s degree in a related finance subject and work experience in a tax/accounting environment Have minimum 4 - 5 years corporate tax and /or Indirect Tax experience for any tax jurisdiction. Possess good analytical skills with proactive mind-set, with the ability to bring expert advice and problem-solving skills to the team. Possess good interpersonal and communication skills in English and Bahasa Malaysia to support APAC region. Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to work independently. Strong problem solving skills.

About Us

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

For further information, and to apply, please visit our website via the “Apply” button below.

Candidates must be resident in Malaysia, or have the right to work in Malaysia. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Accounting/Auditing and Finance Industries Accounting Referrals increase your chances of interviewing at ACCA Careers by 2x Get notified about new Tax Analyst jobs in

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#J-18808-Ljbffr

Job Requirements “At Baker Hughes we are always searching for great talent. While we may not have a specific job for your today, we want to know about you when we do. As actual openings become available, you may be contacted to discuss a potential opportunity.” Do you enjoy contributing to business growth? Would you like the opportunity to develop your career with a global energy company? Be part of a team that keeps moving Our Global Finance Controllership Team provides support for the business for technical accounting compliance, financial and operational internal controls. This is including process simplification, and operational excellence to deliver accurate actual financial reporting and analysis. Partner with the best You will support various tax jurisdictions for APAC region to manage the calculation, filing, payment and reconciliation of Taxes at Global Finance Organization. As a Global Tax Analyst (Mandarin speaker), you will be responsible for: Preparing tax compliances for APAC region such as the Corporate Income tax returns, CbCR and Transfer Pricing documentation. Preparing Indirect Tax returns (VAT, GST, WHT, Stamp duty) and tax account reconciliation. Documenting and communicating abnormal tax expenses to Operations and Management. Coordinating information requests with internal and external service providers to ensure accurate and timely closure of tax reporting deliverables. Keeping the company abreast of all legal taxation matters for a successful tax practice i.e., audits, tax updates. Identifying and drive automation projects, process improvements which increase efficiency and scalability of data. Fuel your passion To be successful in this role you will: Have a Bachelor's degree in a related finance subject and work experience in an accounting environment Have minimum 3 years corporate tax and/ or Indirect Tax experience for any tax jurisdiction. Possess good analytical skills with proactive mind-set, with the ability to bring expert advice and problem-solving skills to the team. Possess good interpersonal and communication skills in English and Mandarin to support APAC region. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Occasional home working possible. Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits For further information, and to apply, please visit our website via the “Apply” button below. Candidates must be resident in Malaysia, or have the right to work in Malaysia.

#J-18808-Ljbffr

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IT Analyst, Senior Associate - EY Global Tax E-invoicing

Other locations: Primary Location Only

Date: Apr 2, 2025

Requisition ID: 1588653

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

With the continuing and rapid development of tax technology solutions, it is necessary to enhance our operational models to achieve success in the future. In supporting our service offerings on Malaysia e-Invoicing, we are expanding our team to assist our new clients with the implementation and our existing clients in the use of GTES in their day-to-day operations.

In joining the GTES product team, you will have an exciting opportunity to contribute to the ongoing success of this business unit, becoming deeply embedded in the operational management of EY Tools and services for e-invoicing.

Your key responsibilities

As a Senior within our Tax Technology Team in EY Malaysia office, primarily focusing on our proprietary e-invoicing solution GTES, you will collaborate with cross-functional teams (local and global) on product management, business analysis and quality assurance, ensuring successful solution delivery as well as ongoing maintenance and support.

You will work alongside the Managers, as Business Analyst to ensure that our tool is up-to-date with the tax technical and functional requirements, while aligning with our overall product strategy. You will also provide Level 1 operational support on tech-related issues encountered by our clients during their day-to-day use of our tool, acting as the intermediary between the clients and our Global GTES teams and tracking the support tickets towards resolution. This Senior Analyst role requires the ability to work well under pressure and tight timelines.

Our global reach and combination of tax, tech, and client knowledge make us the perfect platform to build your career.

You will be a member of a critical team responsible for:

• Business requirements analysis
• Understand business functions, processes, customer experience and improvement opportunity
• Ensure changes in legislative and operational requirements are compiled timely, analysed adequately and documented clearly
• Discuss and agree with the Global development team on the required changes
• Facilitate training workshops and presentations
• Solution testing
• Craft the acceptance criteria for quality assurance testing
• Perform user acceptance testing and track issues towards timely resolution
• Ensure the changes made in the tool are well tested prior to deployment
• Maintain solution compliance with internal processes and controls such as Tax Quality, Audit Independence, Tax Technology Approvals Roadmap etc
• Incident management and problem solving
• Point of contact in EY Malaysia’s GTES Operations Team for our clients
• Initiate and monitor support tickets in accordance with agreed SLA and procedures
• Provide level 1 user support on issues reported by users
• Investigate causes of incidents and seeks resolution, escalating as appropriate
• Work with Global Teams towards resolution and closure of support tickets
• Follow up with potential system enhancements to minimize probability of recurrence and contribute to service improvement
• Support EY in delivering GTES services within KPIs, SLAs and contractual obligations
• Track users’ feedback – both positive and negative customer satisfaction results
• Pursuits support
• Assist with responses to our clients’ Request for Proposal/Tender, particularly on technology related questionnaires

Skills and attributes for success

• IT business analyst’s experience with strong analytical, problem solving and conceptual skills
• Ability to see big picture yet attentive to detail, and to express complex technical concepts in business terms
• Relevant user support experience on IT solutions, with good negotiation skills and ability to manage conflicts
• Advanced written and verbal communication skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Excellent interpersonal skills for trusted relationships and effective collaboration with internal and external stakeholders
• Agile and adaptive mindset to constantly changing priorities in today’s dynamic environment
• Experience with ERP systems (SAP, Oracle, Microsoft D365 or other ERPs) will be an added advantage

To qualify for the role, you must have

• A bachelor’s degree in Computer Science or Information Technology (or other relevant discipline)
• Minimum of 3 years of working experience in a professional services environment, a multinational company (MNC) or a local large-scaled organisation
• Relevant working experience on the Malaysia e-invoicing implementation
• Proven track record in business analyst and/or IT operations support role
• High proficiency in general IT skills
• Good understanding of SQL technology and integration architecture
• IT professional certifications (e.g. CBAP, PMP, Agile/Scrum) will be an added advantage

What we offer
As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

#J-18808-Ljbffr

Date: Apr 2, 2025

Requisition ID: 1588653

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

With the continuing and rapid development of tax technology solutions, it is necessary to enhance our operational models to achieve success in the future. In supporting our service offerings on Malaysia e-Invoicing, we are expanding our team to assist our new clients with the implementation and our existing clients in the use of GTES in their day-to-day operations.

In joining the GTES product team, you will have an exciting opportunity to contribute to the ongoing success of this business unit, becoming deeply embedded in the operational management of EY Tools and services for e-invoicing.

Your key responsibilities

As a Senior within our Tax Technology Team in EY Malaysia office, primarily focusing on our proprietary e-invoicing solution GTES, you will collaborate with cross-functional teams (local and global) on product management, business analysis and quality assurance, ensuring successful solution delivery as well as ongoing maintenance and support.

You will work alongside the Managers, as Business Analyst to ensure that our tool is up-to-date with the tax technical and functional requirements, while aligning with our overall product strategy. You will also provide Level 1 operational support on tech-related issues encountered by our clients during their day-to-day use of our tool, acting as the intermediary between the clients and our Global GTES teams and tracking the support tickets towards resolution. This Senior Analyst role requires the ability to work well under pressure and tight timelines.

You will be a member of a critical team responsible for:

• Business requirements analysis
• Understand business functions, processes, customer experience and improvement opportunity
• Ensure changes in legislative and operational requirements are compiled timely, analysed adequately and documented clearly
• Discuss and agree with the Global development team on the required changes
• Facilitate training workshops and presentations
• Solution testing
• Craft the acceptance criteria for quality assurance testing
• Perform user acceptance testing and track issues towards timely resolution
• Ensure the changes made in the tool are well tested prior to deployment
• Maintain solution compliance with internal processes and controls such as Tax Quality, Audit Independence, Tax Technology Approvals Roadmap etc
• Incident management and problem solving
• Point of contact in EY Malaysia’s GTES Operations Team for our clients
• Initiate and monitor support tickets in accordance with agreed SLA and procedures
• Provide level 1 user support on issues reported by users
• Investigate causes of incidents and seek resolution, escalating as appropriate
• Work with Global Teams towards resolution and closure of support tickets
• Follow up with potential system enhancements to minimize probability of recurrence and contribute to service improvement
• Support EY in delivering GTES services within KPIs, SLAs and contractual obligations
• Track users’ feedback – both positive and negative customer satisfaction results
• Pursuits support
• Assist with responses to our clients’ Request for Proposal/Tender, particularly on technology related questionnaires

Skills and attributes for success

• IT business analyst’s experience with strong analytical, problem solving and conceptual skills
• Ability to see big picture yet attentive to detail, and to express complex technical concepts in business terms
• Relevant user support experience on IT solutions, with good negotiation skills and ability to manage conflicts
• Advanced written and verbal communication skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Excellent interpersonal skills for trusted relationships and effective collaboration with internal and external stakeholders
• Agile and adaptive mindset to constantly changing priorities in today’s dynamic environment
• Experience with ERP systems (SAP, Oracle, Microsoft D365 or other ERPs) will be an added advantage

To qualify for the role, you must have

• A bachelor’s degree in Computer Science or Information Technology (or other relevant discipline)
• Minimum of 3 years of working experience in a professional services environment, a multinational company (MNC) or a local large-scaled organisation
• Relevant working experience on the Malaysia e-invoicing implementation
• Proven track record in business analyst and/or IT operations support role
• High proficiency in general IT skills
• Good understanding of SQL technology and integration architecture
• IT professional certifications (e.g. CBAP, PMP, Agile/Scrum) will be an added advantage

What we offer
As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

#J-18808-Ljbffr

Press Tab to Move to Skip to Content Link IT Analyst, Senior Associate - EY Global Tax E-invoicing

Other locations: Primary Location Only Date: Apr 2, 2025 Requisition ID: 1588653 At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity

With the continuing and rapid development of tax technology solutions, it is necessary to enhance our operational models to achieve success in the future. In supporting our service offerings on Malaysia e-Invoicing, we are expanding our team to assist our new clients with the implementation and our existing clients in the use of GTES in their day-to-day operations. In joining the GTES product team, you will have an exciting opportunity to contribute to the ongoing success of this business unit, becoming deeply embedded in the operational management of EY Tools and services for e-invoicing. Your key responsibilities

As a Senior within our Tax Technology Team in EY Malaysia office, primarily focusing on our proprietary e-invoicing solution GTES, you will collaborate with cross-functional teams (local and global) on product management, business analysis and quality assurance, ensuring successful solution delivery as well as ongoing maintenance and support. You will work alongside the Managers, as Business Analyst to ensure that our tool is up-to-date with the tax technical and functional requirements, while aligning with our overall product strategy. You will also provide Level 1 operational support on tech-related issues encountered by our clients during their day-to-day use of our tool, acting as the intermediary between the clients and our Global GTES teams and tracking the support tickets towards resolution. This Senior Analyst role requires the ability to work well under pressure and tight timelines. Our global reach and combination of tax, tech, and client knowledge make us the perfect platform to build your career. You will be a member of a critical team responsible for: Business requirements analysis Understand business functions, processes, customer experience and improvement opportunity Ensure changes in legislative and operational requirements are compiled timely, analysed adequately and documented clearly Discuss and agree with the Global development team on the required changes Facilitate training workshops and presentations Solution testing Craft the acceptance criteria for quality assurance testing Perform user acceptance testing and track issues towards timely resolution Ensure the changes made in the tool are well tested prior to deployment Maintain solution compliance with internal processes and controls such as Tax Quality, Audit Independence, Tax Technology Approvals Roadmap etc Incident management and problem solving Point of contact in EY Malaysia’s GTES Operations Team for our clients Initiate and monitor support tickets in accordance with agreed SLA and procedures Provide level 1 user support on issues reported by users Investigate causes of incidents and seeks resolution, escalating as appropriate Work with Global Teams towards resolution and closure of support tickets Follow up with potential system enhancements to minimize probability of recurrence and contribute to service improvement Support EY in delivering GTES services within KPIs, SLAs and contractual obligations Track users’ feedback – both positive and negative customer satisfaction results Pursuits support Assist with responses to our clients’ Request for Proposal/Tender, particularly on technology related questionnaires Skills and attributes for success IT business analyst’s experience with strong analytical, problem solving and conceptual skills Ability to see big picture yet attentive to detail, and to express complex technical concepts in business terms Relevant user support experience on IT solutions, with good negotiation skills and ability to manage conflicts Advanced written and verbal communication skills Dedicated, innovative, resourceful, analytical and able to work under pressure Excellent interpersonal skills for trusted relationships and effective collaboration with internal and external stakeholders Agile and adaptive mindset to constantly changing priorities in today’s dynamic environment Experience with ERP systems (SAP, Oracle, Microsoft D365 or other ERPs) will be an added advantage To qualify for the role, you must have A bachelor’s degree in Computer Science or Information Technology (or other relevant discipline) Minimum of 3 years of working experience in a professional services environment, a multinational company (MNC) or a local large-scaled organisation Relevant working experience on the Malaysia e-invoicing implementation Proven track record in business analyst and/or IT operations support role High proficiency in general IT skills Good understanding of SQL technology and integration architecture IT professional certifications (e.g. CBAP, PMP, Agile/Scrum) will be an added advantage What we offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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