789 Global Service Center jobs in Malaysia

Who We Are Looking For

We are looking for a dynamic and service-oriented individual to join USANA as a Customer Service Representative, based in Malaysia. While the role is located in Malaysia, it is specifically dedicated to supporting our Singapore-based Brand Partners and customers through calls and emails. In this role, you will be responsible for delivering exceptional customer service that reflects and upholds USANA’s strong reputation. Your key responsibilities will include responding to customer inquiries and requests, processing orders and new applications, and resolving issues or concerns in a prompt and professional manner.

What You Will Do as a USANA Customer Representative

Responsibilities:

• Responding or making follow-up calls or emails to customers to learn about and address their needs, complaints, or other issues with products or business.
• Process orders, refunds, forms, and application; including proper documentation according to standard operating procedures.
• Responding efficiently and accurately to Brand partners or customers, explaining Company’s policies and procedures together with possible solutions, to help the customers feel supported and valued.
• Building relationship with Brand partners or customers and listening to their feedback or concerns to improve Brand partners and customer retention.
• Equipped with strong knowledge of products, Company’s mobile apps, and intranet to support Brand partners or customers and provide guidance if needed.
• Providing recommendations or upselling products or business solutions that may better suit Brand partners’ or customers’ needs.
• Identify and escalate issues to overseeing supervisor.
• Understanding and striving to meet or exceed call centre metrics while providing excellent, consistent customer service.
• Regularly updates job knowledge by studying new product descriptions and actively participate in training opportunities.

Working Hours:

Monday to Friday, 11:00 AM – 8:00 PM

Qualifications/Knowledge, Skills & Abilities Requirements:

• Diploma with minimum 2 years customer service experience preferred.
• Superior listening, verbal, and written communication skills in both English and Mandarin.
• Mandarin speaking candidates are encouraged to apply as job require dealing with Chinese speaking customers.
• Ability to handle stressful situation appropriately.
• Customer-oriented with professionalism.
• Strong multitasking, time management, and target achieving skills.
• Basic computer knowledge and working knowledge of order entry system.
• Will be based in USANA Malaysia office situated in Bangsar South, Kuala Lumpur.

About USANA

Since 1992, USANA has provided the world with the highest-quality products focused on nutritional supplements, skincare, and a healthy lifestyle. But our commitment to excellence goes far beyond our products. USANA is dedicated to share our vision of health by empowering a global family of incredible employees based in more than 20 different markets around the world.

Community is at our core. It is our commitment to always strive to be open-minded listeners, hold ourselves and others accountable, be respectful, and celebrate the strength that comes from collaboration. Through initiatives like our Diversity, Equity, and Inclusion Council, we create a company culture where all members of the USANA Family feel cared for, included, and valued.

USANA employees do more than work for our company––we embody the culture, and we live our company values: Excellence, Integrity, Health, and Community. We are committed to doing whatever it takes to ensure USANA’s direct-selling Associates are supplied with whatever they need to become successful.

Join to apply for the Customer Service Officer - Inbound Call Center role at Allianz Malaysia

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service Officer - Inbound Call Center role at Allianz Malaysia

64896 | Customer Services & Claims | Professional | ((custPositionClusterCSB)) | Allianz Malaysia | Full-Time | Temporary

Job Summary

As a Customer Service Associate, the role is responsible to deliver the Allianz Experience at every interaction. He/She will live up to Allianz Values in delivery service to customers, agents and colleagues, and very passionate about understanding customers, knowing their needs and expectations and working towards exceeding them.

Key Responsibilities

• Be the face of Allianz - possess strong focus on customer experience; deliver high quality standards and service level to serve the existing customer to handle accident (and road side assistance) and other inquiries via phone calls including emails, mails, faxes and/or social media within the agreed TAT and with the objective of achieving highest level of customer satisfaction.
• Responsible to provide first contact resolution (FCR) when possible by providing basic trouble shooting and offer appropriate alternative. When it is not possible, own customer’s complaints and work closely with respective problem owner to drive resolution.
• Responsible to perform proper escalation including unresolved complaints to respective unit or Customer Feedback Center for resolution and adhere to Allianz’s Complaint Governance.
• Perform other on and off telephone tasks including but not limited to taking messages, call transfer and hold, providing call backs and follow up calls; reporting and respond in a timely manner to ensure customer satisfaction.
• You are to participate in customer on-boarding including but not limited to Claims on boarding; survey calls etc.
• Proactively recover service lapses to promote customers’ loyalty.
• Capture customer feedback and systematically escalate them to respective person-in-charge for review and action.
• Proactively educate customers on our services available on the customer portal or any other relevant platforms which could benefit customer.
• Compliant to company’s standard and policies; as well as regulatory guidelines.
• Continuously and proactively improve on product knowledge for Allianz Life and General.
• Maintain confidentiality of all information according to data privacy requirement.
• Undertake other duties and assignments assigned by the management as and when required.
  
  

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Fresh Graduates are encouraged to apply.
• At least 1 year(s) of working experience in the related field is required for this position. Proven experience as call center staff or relevant position.
• Able to speak and write fluently in English, Bahasa Malaysia and Mandarin (as this role require to support mandarin speaking customers & agents)
• Active listener with excellent communication, interpersonal and rapport building skills.
• Sound judgement and critical thinking.
• Outstanding organizational, strong time management and multitasking abilities.
• A patient and empathetic attitude.
• Adaptability and flexibility.
• Applicants must be willing to work in Plaza Sentral,KL Sentral.
• Preferably Entry Level (Fresh Grads) / Junior Executives specializing in Customer Service or equivalent.
• Contract position(s) available.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Financial Services and Insurance

Referrals increase your chances of interviewing at Allianz Malaysia by 2x

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Telecontinent Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Team Leader Call Center role at Telecontinent

Telecontinent Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

1 day ago Be among the first 25 applicants

Join to apply for the Team Leader Call Center role at Telecontinent

This range is provided by Telecontinent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Responsibility

• Assist the Operations Manager in overseeing daily operations and ensuring team performance.
• Supervise a team of Malaysia, Singapore and Hong Kong to drive productivity and performance.
• Monitor KPIs, including monthly targets, quality evaluations, attendance, and punctuality.
• Coach, motivate, and mentor team members to exceed performance expectations.
• Handle escalated inquiries and resolve issues quickly and effectively.
• Ensure adherence to company policies, processes, and service standards. Track and manage team attendance and work schedules to ensure efficiency.
• Collaborate with multiple departments to enhance performance, training, and reporting.
• Conduct performance reviews and implement improvement plans for staff.
• Generate daily reports and ensure accurate tracking of team progress.
  
  

• Open for Malaysian citizen.
• Demonstrated fluency in both spoken and written English, Mandarin due to market served.
• Immediate commencement is highly desirable.
• Minimum Diploma, Degree, or equivalent qualification in any field.
• At least 3 year of experienced in the BPO contact centre industry, preferably in telemarketing, customer service OR lead generation.
• Strong supervision, coaching, leadership, and people management skills.
• Critical thinking, analytical skills, and problem-solving abilities.
• Ability to multitask and work independently with minimal supervision.
• Proficiency in Microsoft PowerPoint and Excel.
  
  

• Remuneration package: - Basic: up to RM4500 - KPI allowance: up to RM1500 (Based performance) *Note: Basic salary will be determined based on the candidate's years of relevant experience, skill set, and performance during the interview process.
• Annual salary increment & performance bonus
• Medical & hospitalization covered
• EPF, SOCSO and EIS covered
• Working hours: - 8 working hour, 2 days off - - No midnight shift 5 working days *Note: Working hours are subject to change based on business and operational requirements.
• External training will be provided and potential career progression opportunities
• Working location: Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur. Nearby Ampang Park MRT2 / LRT station (within 5-minute walking distance)

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service
• Industries Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at Telecontinent by 2x

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Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Call Center Service Coordinator -SEAS for Beckman Coulter Diagnostics is responsible to address customer’s concern with urgency and respect to ensure high quality service delivery in SEA-S (Singapore and Malaysia).

This position is part of the Customer Support Team located in Malaysia and will be covering SEA-S (Singapore and Malaysia) remotely. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the SEA Call Center Team report to the Customer Support Manager, SEA. If you thrive in a multifunctional and fast paced role and want to work to build a world-class In-Vitro Diagnostics (IVD) organization—read on.

In this role, you will have the opportunity to:

• Service Integration: Coordinate various services activities (Uninterrupted Power Supply (UPS), Clinical Water System, Biohazard Waste Management System, and Compress Air system) to ensure comprehensive support is provided to clients.
• Resource Management: Identify and connect clients with our Service team and resources to meet their needs.
• Documentation and Reporting: Maintain accurate records of Service Contracts, Channel Partners inquires, and Inventory management system

The essential requirements of the job include:

• Education – Degree or equivalent in Business Administration/Engineering
• Experience – At least 3 years’ experience in the same capacity in an international organization
• Required Skill – Ability to evaluate and prioritize clients’ needs based on urgency and impact.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit .

Call center Service Coordinator -SEA page is loadedCall center Service Coordinator -SEA Apply locations Kuala Lumpur, Wilayah Persekutuan, Malaysia time type Full time posted on Posted 2 Days Ago job requisition id R1292494

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Call Center Service Coordinator -SEAS for Beckman Coulter Diagnostics is responsible to address customer’s concern with urgency and respect to ensure high quality service delivery in SEA-S (Singapore and Malaysia).

This position is part of the Customer Support Team located in Malaysia and will be covering SEA-S (Singapore and Malaysia) remotely. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the SEA Call Center Team report to the Customer Support Manager, SEA. If you thrive in a multifunctional and fast paced role and want to work to build a world-class In-Vitro Diagnostics (IVD) organization—read on.

In this role, you will have the opportunity to:

• Service Integration: Coordinate various services activities (Uninterrupted Power Supply (UPS), Clinical Water System, Biohazard Waste Management System, and Compress Air system) to ensure comprehensive support is provided to clients.
• Resource Management: Identify and connect clients with our Service team and resources to meet their needs.
• Documentation and Reporting: Maintain accurate records of Service Contracts, Channel Partners inquires, and Inventory management system

The essential requirements of the job include:

• Education – Degree or equivalent in Business Administration/Engineering
• Experience – At least 3 years’ experience in the same capacity in an international organization
• Required Skill – Ability to evaluate and prioritize clients’ needs based on urgency and impact.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit .

Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.

Please read our Applicant Data Privacy Notice carefully here .

Join to apply for the Call center Service Coordinator -SEA role at Beckman Coulter Diagnostics

Join to apply for the Call center Service Coordinator -SEA role at Beckman Coulter Diagnostics

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Call Center Service Coordinator -SEAS for Beckman Coulter Diagnostics is responsible to address customer’s concern with urgency and respect to ensure high quality service delivery in SEA-S (Singapore and Malaysia).

This position is part of the Customer Support Team located in Malaysia and will be covering SEA-S (Singapore and Malaysia) remotely. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the SEA Call Center Team report to the Customer Support Manager, SEA. If you thrive in a multifunctional and fast paced role and want to work to build a world-class In-Vitro Diagnostics (IVD) organization—read on.

In this role, you will have the opportunity to:

• Service Integration: Coordinate various services activities (Uninterrupted Power Supply (UPS), Clinical Water System, Biohazard Waste Management System, and Compress Air system) to ensure comprehensive support is provided to clients.
• Resource Management: Identify and connect clients with our Service team and resources to meet their needs.
• Documentation and Reporting: Maintain accurate records of Service Contracts, Channel Partners inquires, and Inventory management system

• Education – Degree or equivalent in Business Administration/Engineering
• Experience – At least 3 years’ experience in the same capacity in an international organization
• Required Skill – Ability to evaluate and prioritize clients’ needs based on urgency and impact.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries Medical Equipment Manufacturing

Referrals increase your chances of interviewing at Beckman Coulter Diagnostics by 2x

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Job Requirements:

1. Ability to communicate in Chinese (Cantonese & Mandarin)
2. Malaysian Citizen only
3. Willing to start immediately
4. Based in Kelana Jaya
5. Training Provided - No experience required
6. Salary Package RM 2000 - RM 2500 (Basic Salary + Attendance Allowance + Incentives + Sales Commission)
7. To Upsell Package for Astro
8. All Fresh Graduates / Semester Break Students are welcomed.

Working Hours: Mon – Fri 10am – 7pm

Job Type: Full-time