795 Global Customer jobs in Malaysia

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions.

With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams. As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together.

Role Summary

We are seeking a dynamic and experienced Global Head of Customer and Operations to lead our regional operations and customer service functions. This role will be based in Kuala Lumpur, Malaysia, and oversee cross-border teams to deliver world-class service excellence, operational efficiency, and customer success .

As the regional leader, you will be responsible for strategy, execution, and continuous improvement of customer operations, driving both service KPIs and scalable processes to support EPOS’ international growth.

Key Responsibilities

Customer Service Leadership

• Define and execute the customer service strategy across multiple countries.
• Drive service quality, satisfaction (CSAT), and retention KPIs , ensuring excellent customer experience at every touchpoint.
• Lead customer support teams (inbound, outbound, and technical support), setting clear standards and performance frameworks.
• Implement training and coaching programs to continuously improve service excellence.

Operations Management

• Oversee end-to-end business operations , including onboarding, deployment, order fulfilment, payment operations, and after-sales support.
• Ensure operational efficiency by standardizing processes, implementing automation, and building scalable systems across regions.
• Partner with Finance, Product, and Sales teams to optimize processes such as billing, merchant onboarding, dispute resolution, and compliance.

International & Cross-Functional Collaboration

• Collaborate with country managers and cross-border teams to align operations strategy with business goals.
• Work closely with Product and Technology teams to ensure seamless integration of customer feedback into product development.

People & Performance Management

• Lead and mentor a regional team of managers and specialists , fostering a culture of accountability and customer-first mindset.
• Establish clear KPIs (SLAs, CSAT, NPS, resolution time) and ensure teams consistently meet or exceed targets.
• Drive a culture of continuous learning and innovation within the service and operations teams.

Talent Requirements

• Bachelor’s Degree in Business, Operations, or related field.
• 8+ years of experience in customer service, operations, or business management , with at least 5 years in a regional leadership role .
• Proven success in scaling customer service and operations functions in fintech, SaaS, or payments industries.
• Strong leadership, stakeholder management, and ability to inspire cross-border teams.
• Data-driven, with expertise in KPI management, process optimization, and customer journey mapping .
• Excellent communication skills in English (Mandarin is a plus for cross-border collaboration).
• Hands-on, adaptable, and thrives in a fast-paced, high-growth environment .

Role: Assistant Client Support Officer

Location: Cyberjaya, Malaysia (On-site)

We are working with a global technology services provider supporting enterprise clients across multiple regions. As part of their expanding operations in Malaysia, they are seeking a detail-oriented, Cantonese-speaking professional to join their Managed Services division.

Role

The Assistant Client Support Officer is an entry-level position within the client service team, supporting day-to-day operations of the service desk. This individual will handle administrative and coordination duties, support ticket handling processes, and ensure prompt and professional communication with clients across the region.

Responsibilities

• Provide administrative and coordination support to the Client Service Desk team.
• Receive, validate, and log client service requests, ensuring accuracy and completeness of information.
• Support in triaging requests by ensuring proper categorization and escalation of incidents.
• Maintain detailed documentation and records related to service desk activities and client interactions.
• Coordinate updates to clients on the progress of their requests, maintaining a high standard of customer service.
• Ensure service tickets are closed in a timely and satisfactory manner with relevant notes.
• Collaborate closely with internal teams to ensure seamless resolution of issues.
• Communicate in a clear, respectful, and professional manner in both Cantonese and English.
• Work in a 24x7 shift structure based on a defined roster.

Requirements

• Strong verbal and written communication skills in both English and Cantonese (to communicate with clients in Hong Kong).
• Demonstrates professionalism and integrity in client communication and service delivery.
• Attention to detail and ability to follow structured processes.
• Proactive attitude with willingness to learn in a fast-paced environment.
• Ability to work well independently or with minimal supervision.
• Comfortable working in rotating shifts including nights, weekends, and holidays.

Qualifications & Experience

• At least High School Certification or equivalent; fresh graduates are welcome to apply.
• Basic understanding of IT service or call center operations is advantageous.
• Previous experience in administrative or client support functions is a plus.
• Must be able to work on-site in Cyberjaya, Malaysia.

Client Support Team Leader page is loadedClient Support Team Leader Apply locations Shah Alam time type Full time posted on Posted 2 Days Ago job requisition id JOBREQ00105073

Client Support Admin Lead
As the Client Support Admin Lead, you will oversee the Client Admin Support team within the warehouse to ensure a smooth and accurate e-commerce fulfillment process from order receipt to delivery. You will be the key liaison between the e-business and product teams, warehouse operations, and last-mile logistics partners, driving operational excellence and customer satisfaction for the FBP Division.

Leveraging your unique experiences, you will…

• Lead, train, and manage a high-performing Client Support Admin team to meet operational KPIs and service standards.

• Coordinate order fulfillment from picking and packing through to final delivery, ensuring accuracy and timeliness aligned with SLAs.

• Collaborate closely with e-commerce, product, DC operations, finance, and logistics stakeholders to ensure seamless processes.

• Oversee daily inventory management, including stock tracking, cycle counts, and loss claim resolution to maintain 100% inventory accuracy.

• Support e-commerce projects and system improvements, liaising with TDS and other teams to ensure smooth order processing.

• Maintain strong vendor and stakeholder relationships to foster effective cross-functional communication and issue resolution.

You are energized by…

• Leading and developing a team within a dynamic, fast-paced e-commerce environment.

• Managing complex order lifecycles and resolving operational challenges.

• Driving accuracy and efficiency in inventory control and daily fulfillment operations.

• Collaborating with multiple teams to improve processes and customer experience.

What you can bring to the team…

• 2–3 years of experience in inventory control with supervisory responsibilities.

• A Diploma in Operations Management, Supply Chain, or related business discipline.

• Strong leadership, communication, and interpersonal skills to manage diverse teams and stakeholders.

• Proficiency in English and Bahasa Malaysia, with Mandarin as a plus.

• Technical aptitude to support system improvements and collaborate on process enhancements.

At CHANEL, we believe the uniqueness of each individual increases the diversity and vibrancy of our teams, and we foster an inclusive culture so that everyone can perform at their best. We strongly encourage your application, and value the perspective and experience you can bring to CHANEL.

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in:

Exceptional creation and client experience

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

• Lead, train, and manage a high-performing Client Support Admin team to meet operational KPIs and service standards.
• Coordinate order fulfillment from picking and packing through to final delivery, ensuring accuracy and timeliness aligned with SLAs.
• Collaborate closely with e-commerce, product, DC operations, finance, and logistics stakeholders to ensure seamless processes.
• Oversee daily inventory management, including stock tracking, cycle counts, and loss claim resolution to maintain 100% inventory accuracy.
• Support e-commerce projects and system improvements, liaising with TDS and other teams to ensure smooth order processing.
• Maintain strong vendor and stakeholder relationships to foster effective cross-functional communication and issue resolution.
  
  
  

• Leading and developing a team within a dynamic, fast-paced e-commerce environment.
• Managing complex order lifecycles and resolving operational challenges.
• Driving accuracy and efficiency in inventory control and daily fulfillment operations.
• Collaborating with multiple teams to improve processes and customer experience.
  
  
  

• 2–3 years of experience in inventory control with supervisory responsibilities.
• A Diploma in Operations Management, Supply Chain, or related business discipline.
• Strong leadership, communication, and interpersonal skills to manage diverse teams and stakeholders.
• Proficiency in English and Bahasa Malaysia, with Mandarin as a plus.
• Technical aptitude to support system improvements and collaborate on process enhancements.
  
  
  

• Provides an administrative support service to the Managed Services Client Service Desk team.
• Provides entry level administrative tasks as required by the team.
• May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
• Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
• Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
• Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
• Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
• Performs any other related task as required.
  
  

• Ambitious self-starter with ability to work under general direction.
• Ability to use sound judgment to escalate an issue to a higher level.
• Demonstrates ability to interact with a variety of stakeholders.
• Demonstrates required integrity to ensure excellent client service and retention.
• Good attention to detail and client focused.
• Effective verbal and written communication skills.
• Ability to work in 24X7 shift structure, based on a defined roster as required
  
  

• High School Certification
  
  

• Basic level years of experience
• Basic experience level in the Technology Industry and Call Centre environment
• Able to speak Cantonese to work with clients from Hong Kong
• Fresh graduates are encouraged to apply
• Able to work in Cyberjaya (On-site)
  
  

Assistant Client Support Officer, Customer Service page is loadedAssistant Client Support Officer, Customer Service Apply remote type On-site Working locations Cyberjaya, Malaysia time type Full time posted on Posted 10 Days Ago job requisition id R-132570

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

• Provides an administrative support service to the Managed Services Client Service Desk team.
• Provides entry level administrative tasks as required by the team.
• May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
• Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
• Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
• Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
• Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
• Performs any other related task as required.

• Ambitious self-starter with ability to work under general direction.
• Ability to use sound judgment to escalate an issue to a higher level.
• Demonstrates ability to interact with a variety of stakeholders.
• Demonstrates required integrity to ensure excellent client service and retention.
• Good attention to detail and client focused.
• Effective verbal and written communication skills.
• Ability to work in 24X7 shift structure, based on a defined roster as required

• High School Certification

• Basic level years of experience

• Basic experience level in the Technology Industry and Call Centre environment

• Able to speak Cantonese to work with clients from Hong Kong

• Fresh graduates are encouraged to apply

• Able to work in Cyberjaya (On-site)

Workplace type :

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

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NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

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