2,333 Gas Station Attendant jobs in Malaysia
Service Attendant
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Service Attendant role at Mandarin Oriental
3 days ago Be among the first 25 applicants
Join to apply for the Service Attendant role at Mandarin Oriental
SERVICE ATTENDANT
Mandarin Oriental, Kuala Lumpur is looking for a Service Attendant to join our Fitness & Wellness team.
SERVICE ATTENDANT
Mandarin Oriental, Kuala Lumpur is looking for a Service Attendant to join our Fitness & Wellness team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.
About The Job
Based at the Mandarin Oriental, Kuala Lumpur / within the Fitness & Wellness Department in Kuala Lumpur, the Service Attendant need to ensure that a high standard of service is maintained throughout the Spa. The Service Attendant reports to the Director of Spa & Wellness.
As Service Attendant, you will be responsible for the following duties:
- Responsible for the maintaining the cleanliness of the entire Spa in particular the changing rooms, toilets, showers, relaxation areas, fitness and wellness center, spa suites and pool.
- Ensure lockers are stocked with clean linen at all times and remove soiled linen.
- Maintain inventory of supplies for the operations of the spa.
- Assist with cleaning of pool area outside of operating hours and ensure all standards are maintained throughout the day.
- Minimum SPM qualification, preferably with credits in English.
- Having Spa Management or related qualifications is an added advantage.
- 2 years working experience in hospitality or tourism related industry.
- Have basic knowledge on technical aptitude and Spa operation.
- Independent and able to work with minimum supervision.
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- EPF (Employees Provident Fund) contributions (higher than the norm)
- SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
- Public holiday entitlement based on Malaysian calendar
- Exceptional rest area & colleagues engagement activities.
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Hospitality
Referrals increase your chances of interviewing at Mandarin Oriental by 2x
Get notified about new Customer Service Attendant jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrService Attendant

Posted 8 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia, 58200VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY - F&B and Event Service Expert**
Our jobs aren't just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our F&B Service Experts is skilled in a wide range of event functions and able to take the initiative and deliver a wide range of services to make sure that guests' experience is well taken care of from start to finish. Whether setting tables and event materials communicating with the kitchen, interacting, and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.
Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Service Attendant - Laundry
Posted 2 days ago
Job Viewed
Job Description
Overview
Service Attendant-Laundry role at Mandarin Oriental, Kuala Lumpur within the Housekeeping Department. Based at Mandarin Oriental, Kuala Lumpur, responsible for picking up and delivering in-house guest laundry and collecting/delivering outside guest laundry and dry cleaning. The Service Attendant-Laundry reports to the Director of Housekeeping / Assistant Laundry Manager.
Responsibilities- Responsible for delivering all guest items punctually, accurately, professionally, and courteously.
- Collect laundry and dry cleaning bags from guest rooms and ensure that guest name, room number, and laundry pieces are listed.
- Count and verify all items collected as per laundry price lists/laundry sheets signed by the guest and note any discrepancies or damages on the same sheet.
- Check all items for damage or stains and take appropriate action to rectify these issues.
- Process the guest’s clothing on the correct equipment/machines using the appropriate chemicals and temperature.
- Minimum SPM qualification, preferably with credits in English.
- Minimum 1 year working experience in hospitality or tourism related industry.
- Independent and able to work with minimum supervision.
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. Complimentary nights and attractive rates on rooms for you and your loved ones, as part of the MOstay programme.
- Health & Colleague Wellness. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- EPF contributions (Employees Provident Fund)
- SOCSO & EIS (Employment Insurance System)
- Public holiday entitlement based on the Malaysian calendar
- Rest area and colleagues engagement activities.
- Entry level
- Full-time
- Other
- Hospitality
Service Attendant - Laundry
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Service Attendant - Laundry role at Mandarin Oriental
3 days ago Be among the first 25 applicants
Join to apply for the Service Attendant - Laundry role at Mandarin Oriental
SERVICE ATTENDANT-LAUNDRY
Mandarin Oriental, Kuala Lumpur is looking for a Service Attendant-Laundry to join our Housekeeping team.
SERVICE ATTENDANT-LAUNDRY
Mandarin Oriental, Kuala Lumpur is looking for a Service Attendant-Laundry to join our Housekeeping team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.
About The Job
Based at the Mandarin Oriental, Kuala Lumpur / within the Housekeeping Department in Kuala Lumpur, the Service Attendant-Laundry are responsible for picking up and delivery of in-house guest laundry and collect and deliver outside guest laundry / dry cleaning. The Service Attendant-Laundry reports to the Director of Housekeeping / Assistant Laundry Manager.
As Service Attendant-Laundry, you will be responsible for the following duties:
- Responsible for delivering all guest items punctually, accurately, professionally, and courteously.
- Collect laundry and dry cleaning bags from guest rooms and ensure that guest name, room number, and laundry pieces are listed.
- Count and verify all items collected as per laundry price lists/laundry sheets signed by the guest and note down any discrepancies or damages on the same sheet.
- Check all items for damage or stains and take appropriate action to rectify these issues.
- Responsible for processing the guest’s clothing on the correct equipment/machines using the appropriate chemicals and temperature.
- Minimum SPM qualification, preferably with credits in English.
- Minimum 1 year working experience in hospitality or tourism related industry
- Independent and able to work with minimum supervision
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- EPF (Employees Provident Fund) contributions (higher than the norm)
- SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
- Public holiday entitlement based on Malaysian calendar
- Exceptional rest area & colleagues engagement activities.
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Hospitality
Referrals increase your chances of interviewing at Mandarin Oriental by 2x
Get notified about new Customer Service Attendant jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .
Customer Service (Live Chat) - 12 months (3rd Party Contract), Scommerce (Bukit Raja)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Customer Service Part Time KL East Mall (In Store)Kepong, Federal Territory of Kuala Lumpur, Malaysia 3 months ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Customer Service (Call Centre & Cross-selling)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 months ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,500.00-MYR4,500.00 4 days ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago
Customer Service Associate - Roadside Assistance (ARSA) Shift - ContractKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago
Mid Valley City, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR3,300.00 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR4,500.00 1 month ago
Petaling Jaya, Selangor, Malaysia 3 days ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago
Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,500.00-MYR3,500.00 4 days ago
Petaling Jaya, Selangor, Malaysia MYR2,000.00-MYR3,300.00 6 days ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrService Attendant - Laundry
Posted 4 days ago
Job Viewed
Job Description
Service Attendant-Laundry
Mandarin Oriental, Kuala Lumpur is looking for a Service Attendant-Laundry to join our Housekeeping team.
Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.
About the jobBased at the Mandarin Oriental, Kuala Lumpur / within the Housekeeping Department in Kuala Lumpur, the Service Attendant-Laundry are responsible for picking up and delivery of in-house guest laundry and collect and deliver outside guest laundry / dry cleaning. The Service Attendant-Laundry reports to the Director of Housekeeping / Assistant Laundry Manager.
ResponsibilitiesAs Service Attendant-Laundry, you will beresponsiblefor the following duties:
Responsible for delivering all guest items punctually, accurately, professionally, and courteously.
Collect laundry and dry cleaning bags from guest rooms and ensure that guest name, room number, and laundry pieces are listed.
Count and verify all items collected as per laundry price lists/laundry sheets signed by the guest and note down any discrepancies or damages on the same sheet.
Check all items for damage or stains and take appropriate action to rectify these issues.
Responsible for processing the guest’s clothing on the correct equipment/machines using the appropriate chemicals and temperature.
As Service Attendant-Laundry, weexpectfrom you:
Minimum SPM qualification, preferably with credits in English.
Minimum 1 year working experience in hospitality or tourism related industry
Independent and able to work with minimum supervision
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
EPF (Employees Provident Fund) contributions (higher than the norm)
SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
Public holiday entitlement based on Malaysian calendar
Exceptional rest area & colleagues engagement activities.
Food & Beverage Service Attendant
Posted 4 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** The Westin Desaru Coast Resort, Jalan Pantai 3, Bandar Penawar, Johor, Malaysia, 81930VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
Customer Service
Posted today
Job Viewed
Job Description
Overview
Join to apply for the Customer Service role at Muhibbah Alliance Capital Sdn Bhd .
Base pay range and responsibilities are provided by Muhibbah Alliance Capital Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range Job Responsibilities- SKILL:
- Good in Microsoft Excel, and Word.
- Wellcommunication skills, both written and verbal.
- Problem-solving abilities and attention to detail.
- A proactive attitude and willingness to learn.
- F3MALE
- RANGE: 20-35
- LANGUAGE: MALAY, ENGLISH
- Allowance Provided
- EPF / SOCSO / PCB
- Annual Bonus
- Annual Leave
- Associate
- Full-time
- Customer Service
Content notes: the listing includes multiple postings and dates for other roles; this refined description focuses on the Customer Service role at Muhibbah Alliance Capital Sdn Bhd and preserves the stated qualifications and benefits from the original content.
#J-18808-LjbffrBe The First To Know
About the latest Gas station attendant Jobs in Malaysia !
Customer Service
Posted 3 days ago
Job Viewed
Job Description
This job is all about helping customers! You'll answer their questions, solve problems, and build strong relationships. You might like this job because you enjoy making people happy and improving their experience with a brand.
- Customer Inquiry Management: Oversee the handling of customer inquiries through various channels, including phone, email, and social media. Ensure prompt and accurate responses to address customer needs and concerns.
- Issue Resolution: Act as a liaison between customers and internal departments to resolve issues effectively and efficiently. Take ownership of escalated cases and follow through to resolution, ensuring customer satisfaction.
- Relationship Building: Develop and maintain strong relationships with customers to foster loyalty and retention. Proactively engage with customers to understand their needs and preferences, providing personalized support and recommendations.
- Customer Feedback Collection: Gather feedback from customers through surveys, reviews, and other feedback channels. Analyze feedback to identify trends, pain points, and areas for improvement in products and services.
- Process Improvement: Collaborate with internal teams to streamline customer service processes and improve efficiency. Implement best practices and recommend system enhancements to enhance the overall customer experience.
- Training and Development: Provide training and support to customer service representatives to ensure they have the knowledge and skills to deliver exceptional service. Foster a customer-centric culture within the organization.
- Performance Monitoring: Monitor key performance indicators (KPIs) related to customer service, such as response time, resolution rate, and customer satisfaction scores. Track performance metrics and identify opportunities for improvement.
- Customer Engagement Initiatives: Develop and implement customer engagement initiatives, such as loyalty programs, customer appreciation events, and outreach campaigns. Strengthen relationships with customers and enhance brand loyalty.
- Cross-Functional Collaboration: Collaborate with cross-functional teams, including sales, marketing, and product development, to align customer service initiatives with business objectives. Share customer insights and feedback to inform strategic decision-making.
- Crisis Management: Handle customer complaints and escalations in a calm and professional manner, demonstrating empathy and a commitment to resolving issues. Manage crisis situations effectively to minimize negative impact on the brand.
- Upselling and Cross-Selling : Identify opportunities to upsell and cross-sell additional products or services to existing customers. Use a consultative approach to understand customer needs and recommend relevant offerings that add value and
- Qualification: At least Diploma or Bachelor's degree in Sales, Marketing, Business Administration or a related field
- Language: Fluent in English (Both Spoken and Written), Knowledge of Mandarin is highly desirable
- Proven experience in customer service management, with a focus on upselling and relationship building.
- Excellent communication and interpersonal skills.
- Strong sales understanding and ability to identify upselling opportunities.
- Ability to empathize with customers and address their needs effectively.
- Proficiency in CRM software and other customer service tools.
- Analytical mindset with the ability to interpret data and generate actionable insights.
- Leadership skills and ability to motivate and inspire a team.
- Commitment to delivering exceptional customer service and building long-term relationships.
Customer Service
Customer Relationship Management
Upselling
Detail Oriented
Data Analysis
Interpersonal Communications
Teamwork
Coordinating
Company Benefits Grab the deals!All staffs are eligible for special staff discounts!
Free ParkingFree parking is provided!
Incentive & BonusIncentive and yearly bonus provided depends on your performance!
Established in 2012, Puzzle Planet offers the best puzzle selections under one roof, reaching them to customers nationwide. Puzzle Planet is the main distributor of world-known puzzle brands like Pintoo, Heye, Wooden City, EWA, and IWAKO. From traditional cardboard puzzles, plastics 2D puzzles, to 3D puzzles, Puzzle Planet serves a wide variety of designs for house decoration or even as a gift! We also collaborated.
#J-18808-LjbffrCustomer Service
Posted 3 days ago
Job Viewed
Job Description
Job Summary:
Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.
Key Responsibilities:
Customer Support:
- Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
- Assist customers with product information, order updates, and return/exchange requests.
- Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.
Order Management:
- Monitor customer orders, ensuring accurate and timely updates on order status.
- Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
- Assist with tracking and managing after-sales services, including warranties and assembly support.
Feedback Management:
- Collect and document customer feedback to improve the Neo Livin shopping experience.
- Identify recurring issues and suggest process improvements.
Knowledge Building:
- Stay updated on product features, promotions, and company policies to provide accurate information to customers.
- Participate in training sessions to enhance customer service skills and product knowledge.
Administrative Support:
- Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.
Qualifications:
Education:
- Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.
Experience:
- No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.
Skills:
- Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
- Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
- Strong problem-solving and conflict resolution abilities.
- Ability to multitask and manage time effectively.
Personal Attributes:
- Friendly and empathetic with a customer-first mindset.
- Professional and approachable demeanor.
- Adaptable to a fast-paced environment and capable of handling changing priorities.
- Team player with a proactive attitude.
What We Offer:
- Competitive salary and benefits package.
- A positive working environment located at Common Ground Jaya One, Petaling Jaya.
- A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
- Opportunities for career growth and personal development.
- A collaborative team culture and supportive management.
How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."
Join us at Neo Livin and help revolutionize the furniture shopping experience!
Our Office Location (HQ) #J-18808-LjbffrCustomer Service
Posted 3 days ago
Job Viewed
Job Description
Perform close co-ordination with all concerned department and members of sales and Marketing teams.
Main Accountabilities- Answering incoming customer calls and e-mails on type of testing and other services required.
- Provide quotation to customers after consulting with the team.
Responsible for following instruction provided by the Admin manager/laboratory Manager. - Have good communication skills with the customer.
- Update the customer orders in sytem, including order tracking and update with customer.
- To uphold the good image of the Company at all time.
- To maintain good rapport with customers.
- Perform any other duties and assignments that maybe assigned from time to time.
- Fresh grad or minimum 1 year in Customer service industry is encouraged to apply.