6 Gaming Industry jobs in Malaysia
Customer Success Specialist - Gaming Industry
Kuala Lumpur, Kuala Lumpur
Agensi Pekerjaan JobScoper Sdn. Bhd.
Posted 2 days ago
Job Viewed
Job Description
Job Responsibility
- Handle inbound and outbound player inquiries via chat, email, or call.
- Provide timely support for account issues, in-game problems, payment inquiries, and technical troubleshooting.
- Deliver excellent player experience by responding with empathy, professionalism, and gamer-friendly communication.
- Track, document, and follow up on issues until resolved.
- Must be Malaysian. Diploma or Bachelorâs Degree in any field.
- Strong interest in gaming with good understanding of gaming culture and trends.
- Proficient in English and Mandarin.
- Excellent communication and problem-solving skills with a customer-first mindset.
- Ability to handle player inquiries, complaints, and technical issues in a professional and empathetic manner.
- Flexible to work on rotational shifts, including weekends and public holidays.
- Fast learner with the ability to adapt to new tools, platforms, and game updates.
- Prior experience in customer service, gaming support will be an added advantage.
- Provided training.
- Near to LRT/MRT
- Provided allowance.
- Annual leave/Medical leave
- 5 working days.
This advertiser has chosen not to accept applicants from your region.
0
Customer Success Specialist - Gaming Industry
Kuala Lumpur, Kuala Lumpur
Agensi Pekerjaan JobScoper Sdn. Bhd.
Posted 2 days ago
Job Viewed
Job Description
Job Responsibility
Handle inbound and outbound player inquiries via chat, email, or call. Provide timely support for account issues, in-game problems, payment inquiries, and technical troubleshooting. Deliver excellent player experience by responding with empathy, professionalism, and gamer-friendly communication. Track, document, and follow up on issues until resolved.
Job Requirements
Must be Malaysian. Diploma or Bachelorâs Degree in any field. Strong interest in gaming with good understanding of gaming culture and trends. Proficient in English and Mandarin. Excellent communication and problem-solving skills with a customer-first mindset. Ability to handle player inquiries, complaints, and technical issues in a professional and empathetic manner. Flexible to work on rotational shifts, including weekends and public holidays. Fast learner with the ability to adapt to new tools, platforms, and game updates. Prior experience in customer service, gaming support will be an added advantage.
Job Benefits
Provided training. Near to LRT/MRT Provided allowance. Annual leave/Medical leave 5 working days.
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Handle inbound and outbound player inquiries via chat, email, or call. Provide timely support for account issues, in-game problems, payment inquiries, and technical troubleshooting. Deliver excellent player experience by responding with empathy, professionalism, and gamer-friendly communication. Track, document, and follow up on issues until resolved.
Job Requirements
Must be Malaysian. Diploma or Bachelorâs Degree in any field. Strong interest in gaming with good understanding of gaming culture and trends. Proficient in English and Mandarin. Excellent communication and problem-solving skills with a customer-first mindset. Ability to handle player inquiries, complaints, and technical issues in a professional and empathetic manner. Flexible to work on rotational shifts, including weekends and public holidays. Fast learner with the ability to adapt to new tools, platforms, and game updates. Prior experience in customer service, gaming support will be an added advantage.
Job Benefits
Provided training. Near to LRT/MRT Provided allowance. Annual leave/Medical leave 5 working days.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Customer Success Specialist Mandarin (Gaming Industry)
Kuala Lumpur, Kuala Lumpur
Agensi Pekerjaan JobScoper Sdn. Bhd.
Posted 2 days ago
Job Viewed
Job Description
Job Responsibility
- Handle customer inquiries promptly and professionally via email and chat
- Provide clear and accurate information about products, services, and company policies
- Assist customers by identifying, troubleshooting, and resolving issues effectively
- Ensure all customer interactions are documented and updated in the system correctly
- Maintain a friendly, helpful, and customer-first attitude in every interaction
- Adhere to shift schedules and consistently meet performance targets
- At least SPM; Fresh graduates are welcome to apply
- Strong proficiency in Mandarin (both reading & writing) and able to communicate in basic English
- Good typing speed with excellent written communication and comprehension skills
- Able to multitask effectively and manage time well
- Willing to work on rotational shifts, including weekends and public holidays
- Prior experience in customer service will be an added advantage
- 5 Working Days, 2 Days Off
- Training Provided
- Allowance Provided
- EPF & SOSCO
- Annual leave & Medical leave
This advertiser has chosen not to accept applicants from your region.
2
Customer Success Specialist Mandarin (Gaming Industry)
Kuala Lumpur, Kuala Lumpur
Agensi Pekerjaan JobScoper Sdn. Bhd.
Posted 2 days ago
Job Viewed
Job Description
Job Responsibility
Handle customer inquiries promptly and professionally via email and chat
Provide clear and accurate information about products, services, and company policies
Assist customers by identifying, troubleshooting, and resolving issues effectively
Ensure all customer interactions are documented and updated in the system correctly
Maintain a friendly, helpful, and customer-first attitude in every interaction
Adhere to shift schedules and consistently meet performance targets
Job Requirements
At least SPM; Fresh graduates are welcome to apply
Strong proficiency in Mandarin (both reading & writing) and able to communicate in basic English
Good typing speed with excellent written communication and comprehension skills
Able to multitask effectively and manage time well
Willing to work on rotational shifts, including weekends and public holidays
Prior experience in customer service will be an added advantage
Job Benefits
5 Working Days, 2 Days Off
Training Provided
Allowance Provided
EPF & SOSCO
Annual leave & Medical leave
#J-18808-Ljbffr
Handle customer inquiries promptly and professionally via email and chat
Provide clear and accurate information about products, services, and company policies
Assist customers by identifying, troubleshooting, and resolving issues effectively
Ensure all customer interactions are documented and updated in the system correctly
Maintain a friendly, helpful, and customer-first attitude in every interaction
Adhere to shift schedules and consistently meet performance targets
Job Requirements
At least SPM; Fresh graduates are welcome to apply
Strong proficiency in Mandarin (both reading & writing) and able to communicate in basic English
Good typing speed with excellent written communication and comprehension skills
Able to multitask effectively and manage time well
Willing to work on rotational shifts, including weekends and public holidays
Prior experience in customer service will be an added advantage
Job Benefits
5 Working Days, 2 Days Off
Training Provided
Allowance Provided
EPF & SOSCO
Annual leave & Medical leave
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
3
Senior Business Analyst(mandarin speaker)(i-Gaming industry experience)
Kuala Lumpur, Kuala Lumpur
Two95 International Inc.
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Lead end-to-end business analysis across i-Gaming products and initiatives.
- Act as the primary liaison between stakeholders, product owners, and development teams.
- Gather, analyze, and document business requirements, user stories, and acceptance criteria.
- Translate complex business needs into actionable technical requirements.
- Manage and monitor project timelines , ensuring deliverables are met on schedule and risks are proactively addressed.
- Collaborate with Project Managers and Product Owners to align scope, resources, and deadlines.
- Conduct market and competitive research to inform business and product strategies.
- Identify and recommend process improvements to drive efficiency and performance.
- Support QA and UAT efforts by validating solutions against business requirements.
- Provide clear, concise reporting and updates to stakeholders and leadership.
Work independently with minimal supervision, effectively prioritizing tasks and initiatives.
Requirements:
- 5+ years of experience as a Business Analyst, with 2+ years in the i-Gaming industry .
- Proven ability to work independently and manage project timelines effectively.
- Strong understanding of i-Gaming platforms, user flows, and regulatory considerations.
- Proficient in tools such as JIRA, Confluence, and MS Project or similar.
- Skilled in business process modeling, documentation, and stakeholder communication.
- Familiarity with Agile/Waterfall delivery methodologies.
Nice to Have: - Experience with UX/UI collaboration and wireframing tools (e.g., Figma, Balsamiq).
- Background in data analytics or SQL.
This advertiser has chosen not to accept applicants from your region.
4
Senior Business Analyst(mandarin speaker)(i-Gaming industry experience)
Kuala Lumpur, Kuala Lumpur
Two95 International Inc.
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities: Lead end-to-end business analysis across i-Gaming products and initiatives. Act as the primary liaison between stakeholders, product owners, and development teams. Gather, analyze, and document business requirements, user stories, and acceptance criteria. Translate complex business needs into actionable technical requirements. Manage and monitor
project timelines , ensuring deliverables are met on schedule and risks are proactively addressed. Collaborate with Project Managers and Product Owners to align scope, resources, and deadlines. Conduct market and competitive research to inform business and product strategies. Identify and recommend process improvements to drive efficiency and performance. Support QA and UAT efforts by validating solutions against business requirements. Provide clear, concise reporting and updates to stakeholders and leadership. Work independently with minimal supervision, effectively prioritizing tasks and initiatives.
Requirements: 5+ years of experience
as a Business Analyst, with
2+ years in the i-Gaming industry . Proven ability to work
independently
and manage
project timelines
effectively. Strong understanding of i-Gaming platforms, user flows, and regulatory considerations. Proficient in tools such as JIRA, Confluence, and MS Project or similar. Skilled in business process modeling, documentation, and stakeholder communication. Familiarity with Agile/Waterfall delivery methodologies.
Nice to Have: Experience with UX/UI collaboration and wireframing tools (e.g., Figma, Balsamiq). Background in data analytics or SQL.
#J-18808-Ljbffr
project timelines , ensuring deliverables are met on schedule and risks are proactively addressed. Collaborate with Project Managers and Product Owners to align scope, resources, and deadlines. Conduct market and competitive research to inform business and product strategies. Identify and recommend process improvements to drive efficiency and performance. Support QA and UAT efforts by validating solutions against business requirements. Provide clear, concise reporting and updates to stakeholders and leadership. Work independently with minimal supervision, effectively prioritizing tasks and initiatives.
Requirements: 5+ years of experience
as a Business Analyst, with
2+ years in the i-Gaming industry . Proven ability to work
independently
and manage
project timelines
effectively. Strong understanding of i-Gaming platforms, user flows, and regulatory considerations. Proficient in tools such as JIRA, Confluence, and MS Project or similar. Skilled in business process modeling, documentation, and stakeholder communication. Familiarity with Agile/Waterfall delivery methodologies.
Nice to Have: Experience with UX/UI collaboration and wireframing tools (e.g., Figma, Balsamiq). Background in data analytics or SQL.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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