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Location : Moleac Pte Ltd Helios #09-08 11 Biopolis Way Singapore 138667

Employment Type : Full-time
Industry : Pharmaceutical / Health Products / Traditional Medicine
Experience Level : Mid-level (3–5 years)

About the Role

We are seeking a proactive and detail-oriented Quality Assurance (QA) Executive to join our team. The successful candidate will be responsible for supporting and monitoring the effective implementation and maintenance of quality systems, ensuring compliance with applicable GMP, GDP, and internal standards across all outsourced manufacturing and supply chain activities.

Key Responsibilities

• Plan and lead supplier audits for contract manufacturers and material suppliers as part of supplier qualification and periodic performance evaluations, in coordination with with relevant departments.
• Prepare and maintain quality agreement , documenting the defined roles and responsibilities of contract givers and contract acceptors in compliance with applicable GxP requirements, and conduct periodic reviews to ensure continued alignment and compliance.
• Develop, review, and maintain QA-related SOPs and documentation , covering areas such as contract activities management, supplier qualification and performance review, and Annual Product Review (APR).
• Maintain an organized and GDP -compliant documentation system , serving as a documentation controller to ensure traceability and regulatory readiness.
• Own and maintain the approved supplier and material list , ensuring updates reflect current qualification status and compliance with regulatory requirements.
• Participate in cross functional risk assessments , contributing to the identification and mitigation of quality and compliance risks.
• Plan and conduct self-inspections in accordance with GDP requirements to monitor internal compliance and drive continuous improvement.
• Support product complaints investigation and management, collaborating with the CMC team to ensure timely resolution and proper documentation.
• Coordinate with other departments on evaluation of deviation requests , ensuring risk and impact are properly assessed and documented.
• Propose and implement improvements to the Quality Management System (QMS) , ensuring alignment with evolving regulatory expectations and operational efficiency.
• Back-up for product release responsibilities :

1. Provide temporary or ad-hoc support to QC activities
2. Review and verify COAs, batch release documents, and laboratory records from Contract Testing Labs (CTLs).
3. Support coordination of sample submissions for raw materials, finished products, and stability testing to external labs, ensuring proper documentation and chain of custody.
4. Assist in investigating out-of-specification (OOS) and out-of-trend (OOT) results in collaboration with CTLs, ensuring timely escalation and documentation.
5. Monitor and track testing timelines to ensure timely release of products and materials.
6. Maintain and archive QC-related documentation in compliance with GDP standards.

Qualifications and Requirements

• Bachelor's degree in Pharmacy, Life Sciences or related field.
• Minimum 3 years of QA experience in pharmaceuticals or other health products industry.
• Good working knowledge of GMP, GDP or similar quality management system.
• Experience working with contract manufacturers is an advantage.
• Strong attention to detail and documentation accuracy.
• Good communication and coordination skills, especially across cross-functional teams.
• Ability to work independently and manage multiple tasks under stipulated timelines.
• Flexibility to travel overseas for business-related assignments including supplier audits.
• Excellent writing skill.
• Detail oriented, organized and proactive.
• Continuous Improvement mindset.
• Proficiency in written and spoken English and Chinese (for bilingual documentation & correspondence).

What We Offer

• A collaborative work environment committed to quality and regulatory excellence.
• Opportunities to gain exposure to regional and international markets.
• Competitive salary and benefits package.
• Career development and learning support.

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Headquartered in Tokyo, Sumitomo Mitsui Banking Corporation (SMBC) is a leading global financial institution and a core member of Sumitomo Mitsui Financial Group (SMBC Group). Built upon our rich Japanese heritage since 1876, we put our customers first and provide seamless access to, from and within the Asia Pacific region. SMBC is one of the largest Japanese banks by assets and maintain strong credit ratings across our global integrated network. We work closely as one SMBC Group to offer personal, corporate and investment banking services to meet the needs of our customers.

With sustainability embedded within our strategy and operations, we are committed to creating a society in which today’s generation can enjoy economic prosperity and well-being, and pass it on to future generations.

Job Description

1. Review and to ensure that the audit engagements’ working papers are maintained and filed correctly in line with the standards of the Global Internal Audit Standards of The Institute of Internal Auditors and of the department.

2. Prepare Internal Quality Assurance Review report on quality reviews conducted.

3. Assist the Unit Head and Head of Internal Audit/ Chief Internal Auditor in the maintenance of the internal audit risk assessment and planning.

4. To ensure the proper maintenance of the department’s list of audit programs and list of regulatory policies and guidelines.

5. To ensure proper maintenance, monitoring and support of administrative activities over the internal audit function.

6. To manage a proper audit client effectiveness feedback evaluation process in maintaining the records and compiling the overall outcome to the Head of Internal Audit/ Chief Internal Auditor.

7. Perform other ad hoc assignments as may be assigned to them by the Unit Head and Head of Internal Audit/ Chief Internal Auditor.

Job Requisition

1. Degree or professional qualification in business, economics, accountancy, information technology or related discipline. Preferably possess the certification of a Certified Internal Auditor (CIA) from The Institute of Internal Auditors.

2. A member of The Institute of Internal Auditors/ Information Systems Audit and Control Association/ Asian Institute of Chartered Bankers or where relevant.

3. 8 years of banking related experience of which minimum 5 years of auditing or quality assurance review experience. Have a good understanding of the Global Internal Audit Standards of The Institute of Internal Auditors.

4. Strong leadership skills.

5. Strong in administration and management skills.

6. Strong motivator with people influential skills.

7. Good interpersonal skills.

8. Good writing and articulation skills.

9. Have a probing, inquisitive, conceptual and analytical mind.

10. Meticulous and an eye for details.

11. Ethically strong towards to the profession of auditing in upholding independence and objectivity.

Salary match Number of applicants Skills match

Sumitomo Mitsui Banking Corporation (SMBC) operates globally with extensive overseas branches that offers a broad range of financial services. Due to its incorporation of a wholly owned subsidiary in Malaysia, SMBC is now inviting you to be part of its talent pool where you can grow with us. This is indeed a good opportunity for you to chart your career collaboratively with SMBC to greater heights.

Sumitomo Mitsui Banking Corporation (SMBC) operates globally with extensive overseas branches that offers a broad range of financial services. Due to its incorporation of a wholly owned subsidiary in Malaysia, SMBC is now inviting you to be part of its talent pool where you can grow with us. This is indeed a good opportunity for you to chart your career collaboratively with SMBC to greater heights.

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• Strong understanding of quality assurance principles
• Experience in quality control processes and procedures
• Ability to conduct quality audits and develop quality standards
• Knowledge of regulatory requirements and industry standards
• Attention to detail and analytical skills
• Excellent communication and interpersonal skills
• Quality assurance certification is a plus
• Bachelor's degree in Engineering or related field

Job Description:

• Organize the formulation of quality management documents and quality technical regulations, guide and supervise the implementation of documents, and inspect, correct and continuously improve the implementation of quality management documents;
• Responsible for the establishment of raw material inspection, production process and product quality control system, formulate and improve product inspection standards and test standards;
• Formulate annual verification plan, approve production process verification, lead the completion of test method verification and daily quality monitoring activities;
• Statistical analysis of quality abnormalities, follow up on sudden abnormal situations;
• Have the right to stop production activities to correct quality problems;
• Participate in the implementation of product material design or process change process, and continuously improve the quality level of process and product;
• Responsible for coordinating the work between the quality management department and various departments in accordance with the requirements of the quality manual and procedure documents;
• Responsible for coordinating with relevant departments for customer factory inspection;
• Accept other work assigned by manager.

Requirements:

• College degree or above
• More than 3 years of quality work experience
• Familiar with the laws, regulations, government policies, and standards and specifications that the company's products are adapted to;
• Good organizational coordination, judgment, communication, planning and execution skills;
• Familiar with product process validation, new product validation process and methods;
• Hardworking, responsible, and no bad record;

Position Title : Quality Assurance Executive

Workbase: Cheng, Melaka

Key Responsibilities:

• Provides support Quality Management System operation, including change control, deviation, customer complaint, recall, CAPA management;
• Support annual product quality review;
• Support the investigation to non-conformance;
• Support stability study management;
• Review and approval of protocols and reports of qualification & validation, including equipment qualification, utilities qualification, analytical method validation, process validation, cleaning validation and so on;
• Support on computerized system validation and implement GAMP5 requirement;
• Support the implementation of Good Distribution Practice and Good Warehouse Practice;
• Implement quality risk management;
• Support on product toxicity assessment;
• Support and provide QA oversight on good laboratory practice compliance;
• Support on plant wide audit trail review.;
• Propose and execute quality improvement program;
• Lead and coordinate projects and manage the deliverables effectively;
• Develop skills to front auditors as SME/ supporting QA oversight;
• Support in Supplier Quality Management System
• Governance of Pest Control/ Environmental Monitoring

Minimum Requirements:

• Degree in Pharmacy with minimum two years working experience, degree in Chemistry, Microbiology, Science or Engineering, with minimum two years (QA Executive II) and three years (QA Executive I) in the quality assurance, quality control or related functions in a manufacturing operation.
• Experience in the management of Quality Assurance Programs for pharmaceutical and prior statistical background will be an added advantage.
• Good knowledge of ISO and PIC/S regulations and cGMP is required.
• Excellent interpersonal and communication skills (speaking and writing in English) and able to work independently.
• Attention to detail, possess planning and organizing skills, critical thinking skills, judgment skills and decision-making skills.
• Proficient in Microsoft office applications.

• Lead and govern QA operations across incoming, production, reliability and product quality, excursion, QA inventory controls, ensuring consistency, accuracy, and quality compliance.
• Detail-oriented and proactive individual to manage quality excursions and oversee inventory operations at manufacturing facility.
• Responsible for identifying, containing, and resolving quality issues while ensuring accurate inventory control and efficient material flow.
• Monitor and investigate in-line and post-production quality excursions and operations.
• Coordinate cross-functional teams to perform root cause analysis and implement corrective and preventive actions (CAPA).
• Verify effectiveness of corrective and preventive actions taken.
• Lead containment activities for defective or suspect materials and ensure appropriate disposition.
• Maintain quality excursion logs and generate regular reports for internal stakeholders.
• Collaborate with engineering, production, and quality assurance teams to resolve process issues and drive continuous improvement.
• Perform regular inventory audits and reconciliations to maintain accuracy.
• Track inventory movement and conduct regular stock reconciliations.
• Conduct periodic physical inventory counts and cycle counts; investigate and resolve discrepancies.
• Maintain accurate inventory records including product location, batch/lot numbers, and shelf life (if applicable).
• Ensure compliance with safety and quality standards in all inventory-related operations.
• Responsible & accountable for Process Quality Excursion (QAx & SSx)
• Oversee daily quality control processes to ensure quality of final products meets customer’s expectations.
• Support and conduct internal and external audit activities related to process
• Facilitate resolution of proactive quality initiatives; continuous improvement, preventive actions & mistake proofing
• Develop Statistical process control (SPC) system set up (mechanism), including control limits setting, response rules, triggering feature and ensure out of control action plan is followed.
• Develop, conduct & ensure effectiveness of pFMEA, OFE and OCAP
• Create, review update and ensure standard operation procedure (SOP), inspection checklist, control and OCAP plan are being met.
• Responsible for new process, line and tool buy off/readiness and qualification.
• CCB & deviation evaluation verification on Process Related.
• Involve 8D & Lesson learned on Process Related Issue
• Responsible for RMA & FA process relate issue for root cause analysis & Improvement plan.
  
  

• Manage the performance of the process control team by setting clear goals, regularly reviewing performance, and providing feedback to drive continuous improvement.
• Identify development opportunities and implement training programs to enhance team skills and capabilities.
• Foster a positive work environment by encouraging collaboration, innovation, and open communication.
• Mentor and guide team members in their career development, aligning their growth with organizational objectives.
• Handle recruitment, onboarding, and performance appraisals, ensuring alignment with the organization’s talent management strategies.
  
  

• Bachelor or master degree in electronics, or Science related with 5+ years working experience.
• Experience – minimum of 5 years' experience in manufacturing quality management and PCBA manufactruing industry.
• Experience managing a team of process control or operations analysts.
• Demonstrated ability in performance management, talent development, and team leadership.
  
  

• Strong knowledge of process FMEA, SOP management, and audit processes.
• Experience with business contingency planning and IMS implementations.
  
  

• Strong problem-solving skills with a structured approach to diagnosing and resolving issues.
• Proven experience in driving 6S program implementation and compliance.
• Strong organizational skills and strategic thinking.
• Excellent communication and leadership skills with strong stakeholder management.
• Results-oriented with a proactive leadership style focused on continuous improvement and operational excellence.
  
  

• Conduct evaluations of Call Center and Customer Service interactions to ensure adherence to quality standards.
• Implement and maintain Quality Assurance processes and protocols.
• Evaluate the performance of Call Center and Customer Service representatives based on established criteria.
• Provide constructive feedback to enhance performance.
• Utilize basic Excel analysis skills to review and analyze performance data.
• Prepare reports on Quality Assurance findings and performance metrics.
• Communicate effectively with different stakeholders, including Call Center representatives and management.
• Provide training and support to improve performance.
• Identify areas for improvement in Call Center and Customer Service processes.
• Collaborate with relevant teams to implement process enhancements.
• Maintain accurate records of Quality Assurance evaluations and performance data.
• Ensure compliance with documentation standards.
  
  

• Proven experience dealing with Call Center and Customer Service Performance Evaluation.
• Previous experience in Quality Assurance is highly preferred.
• Proficiency in basic Excel analysis for data review and reporting.
• Ability to communicate effectively with stakeholders.
• Proficiency in Mandarin or Thai languages is highly preferred.
• Detail-oriented approach to ensure accuracy in evaluations and documentation.

Alpha Iota BPO Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Alpha Iota BPO Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Join Our Alpha Iota Family, Where Everyone Wins!

• Exciting Work-from-Home Opportunities
• Learning & Development Programs to Upskill Yourself
• Lucrative Salary Package
• Health and Wellness Perks & Benefits
• Motivating and Supportive Teams
• and lots more!
  
  
  

• Manage the quality assurance for the clients that Alpha Iota is serving.
• Monitor Live Chats from Customer Service Executives.
• Manage Alpha Iotas clients expectations by maintaining a good quality of internal output.
• Provide coaching and follow-up coaching sessions that are adhered to.
• Identify issues and areas of improvement (agent level, process, and business level), propose, approve, and track the necessary corrective action(s) to satisfactory.
• Dive into service quality issues, which are inclusive of Customer Service Satisfaction, First Contact Resolution, Average Response Time, Quality Assurance Evaluation pass rate, and customer complaints.
• Participate in the development and delivery of training and programme support for quality and operational needs. This includes soft skills, product, systems, and processes. You are also responsible to ensure and monitor the overall effectiveness of training.
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality among the team.
• Perform ad hoc tasks as assigned by management, ensuring timely and high-quality completion, such as supporting live customer interactions by handling chats through the live chat system when required, and maintaining professional and effective communication.
• Stay aligned and updated with company policies by spending several hours each month handling customer interactions.
• Conduct training sessions to equip new joiners with the necessary knowledge and skills to perform their roles effectively.
  
  
  

• Minimum Diploma, Advanced/Higher/Graduate Diploma.
• At least 1 year of Quality Assurance (QA) / customer service experience in a contact centre environment or related industry.
• Proficient in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Google Workplace (Google Docs, Sheets, Drive).
• Knowledge of customer service principles and practices, relevant computer applications, and administrative procedures.
• Excellent analytical problem-solving ability.
• Fluent in verbal and written English, Mandarin, and Bahasa Malaysia.
• Possess a personal laptop/computer and a good Internet connection.

• Seniority level Executive

• Employment type Full-time

• Job function Quality Assurance
• Industries Outsourcing and Offshoring Consulting

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Wasion Energy Technology Co., Ltd. was established in September 2013 as the business platform company of Hong Kong-listed Wasion Holdings Limited (HK3393) for its "Source, Grid, Load, Storage" development strategy. The company is primarily engaged in the R&D,production, and sales of smart power distribution equipment, new energy storage systems, and charging/swapping equipment, while also providing customers with new energy power station system solutions.

WeYoung is the manufacturing facility of Wasion Energy in Malaysia, is a low-voltage power distribution shelter manufacturing facility located in Kulai. We currently maintain stable production orders. By August, we'll have approximately 100 staff onsite (including both Chinese and other countries workers).

Job Description

1、Be responsible for the preparation and submission for approval of quality documentation for Prefabricated Data Center Module products, including quality procedure documents, quality specifications, quality inspection standards.

2、Complete various qualification certifications in accordance with market access requirements and client demands.

3、Develop inspection standards and inspection specifications for raw materials, semi-finished products, and finished products based on product design requirements, technical specifications, and customer quality requirements.

4、Conduct quality monitoring of raw materials and components supplied by vendors. Regularly perform statistical analysis of vendor product quality, promptly feedback quality issues, and request corrective actions.

5、Identify, isolate, and record quality issues discovered during inspections. Organize relevant departments to investigate and analyze quality issues to determine the causes and assign responsibilities.

Qualifications:

1、Diploma or Degree in Quality Engineering, Electrical Engineering, or a related field.

2、Accepting Malaysia or Indonesia as the work location.

Experience: At least 2 Year(s) of experience in quality management for Data Center Module, medium and low voltage electrical products or other related products.

Language: Mandarin can be used as a working language; Have the ability to effectively communicate with colleagues from diverse nationalities and backgrounds.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Quality Assurance
• Industries Industrial Machinery Manufacturing

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