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Showing 2 Functional Sme jobs in Malaysia
Subject Matter Expert - Employee Lifecycle Management
Petaling Jaya, Selangor
Roche
Posted 26 days ago
Job Viewed
Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
The Employee Lifecycle Management team focuses on supporting ELM processes and provides customer service and advisory support to managers, employees, People & Culture and business partners on global P&C systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.
As a Employee Lifecycle Management Subject Matter Expert, you are responsible for coordinating complex P&C requests and being the internal escalation point for the ELM Specialists and Senior Specialist. In this role, you will be delivering training on systems, tools and processes, ensuring quality data maintenance by regular checks and assisting implementing corrective actions. In this position you will ensure that all relevant process documentation is up to date. The ELM SME also focuses on projects, system testing and continuous improvement initiatives.
**Responsibilities**
+ Ensure consistent and reliable service delivery to customers, implementing processes for continuous improvement, and aligning service quality with the global People Support Solutions objectives
+ Manage service quality, addressing customer concerns, and ensuring compliance with regulations. Additionally, taking ownership of operations, meeting KPIs and SLAs, and developing proactive relationships with key stakeholders to focus on customer outcomes.
+ Execute system data maintenance and business process activities in support of P&C business processes (onboarding, movement, off boarding etc.)
+ Act as SPOC for internal escalations (Tier 2), support P&C chapters in system maintenance activities, and support operations in troubleshooting and in escalations to Tier 3 (IT/P&C)
+ In team assigned, support appropriate process execution, Servicing regulatory compliance / Audit readiness
+ Advise and train stakeholders on process and system. Deliver solution and process training and act as a point of contact for all training related topics
+ Collaborate with other P&C chapters keep training materials and process documentation up to date
+ Lead project streams or small projects or initiatives within the respective area
+ Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.
**Who you are**
In this role, you will be working within a team of Specialists and ELM Partners focusing on our customers and collaborating with teams across various functions and levels within the organization.
You bring the following Experience:
+ 3+ years of related experience in Employee Lifecycle Management Subject Matter Expert experience in a HR Shared Services Environment.
+ Deep knowledge of Employee Lifecycle Management with solid understanding of Shared Service Center Processes and environment
+ Ability to navigate complex HR Data structure
+ Strong knowledge in business solutions like Workday and its business processes
+ Fluent in English, additional languages a plus based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
**The Position**
The Employee Lifecycle Management team focuses on supporting ELM processes and provides customer service and advisory support to managers, employees, People & Culture and business partners on global P&C systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.
As a Employee Lifecycle Management Subject Matter Expert, you are responsible for coordinating complex P&C requests and being the internal escalation point for the ELM Specialists and Senior Specialist. In this role, you will be delivering training on systems, tools and processes, ensuring quality data maintenance by regular checks and assisting implementing corrective actions. In this position you will ensure that all relevant process documentation is up to date. The ELM SME also focuses on projects, system testing and continuous improvement initiatives.
**Responsibilities**
+ Ensure consistent and reliable service delivery to customers, implementing processes for continuous improvement, and aligning service quality with the global People Support Solutions objectives
+ Manage service quality, addressing customer concerns, and ensuring compliance with regulations. Additionally, taking ownership of operations, meeting KPIs and SLAs, and developing proactive relationships with key stakeholders to focus on customer outcomes.
+ Execute system data maintenance and business process activities in support of P&C business processes (onboarding, movement, off boarding etc.)
+ Act as SPOC for internal escalations (Tier 2), support P&C chapters in system maintenance activities, and support operations in troubleshooting and in escalations to Tier 3 (IT/P&C)
+ In team assigned, support appropriate process execution, Servicing regulatory compliance / Audit readiness
+ Advise and train stakeholders on process and system. Deliver solution and process training and act as a point of contact for all training related topics
+ Collaborate with other P&C chapters keep training materials and process documentation up to date
+ Lead project streams or small projects or initiatives within the respective area
+ Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.
**Who you are**
In this role, you will be working within a team of Specialists and ELM Partners focusing on our customers and collaborating with teams across various functions and levels within the organization.
You bring the following Experience:
+ 3+ years of related experience in Employee Lifecycle Management Subject Matter Expert experience in a HR Shared Services Environment.
+ Deep knowledge of Employee Lifecycle Management with solid understanding of Shared Service Center Processes and environment
+ Ability to navigate complex HR Data structure
+ Strong knowledge in business solutions like Workday and its business processes
+ Fluent in English, additional languages a plus based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
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Quality & Process Improvement Engineer (Teradyne, Penang)
Teradyne
Posted 13 days ago
Job Viewed
Job Description
Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview
The Quality & Process Improvement Engineer is a hybrid role designed to manage the organization's Quality Management System (QMS) while also guide process improvement and digital transformation initiatives. This position will be responsible for ensuring compliance with industry standards, driving continuous improvement projects, and utilizing information technology to optimize business processes. The ideal candidate is a versatile professional who excels in quality management, process engineering, and the use of technology to enhance operational efficiency.
+ Quality Management:
+ Oversee the Quality Management System (QMS), ensuring compliance with relevant standards (e.g., ISO 9001) and regulatory requirements.
+ Conduct internal audits, manage corrective actions, and ensure continuous improvement of quality processes.
+ Develop, implement, and monitor quality policies, procedures, and metrics across the organization.
+ Responsible for root cause and problem-solving activities to address quality issues and customer complaints.
+ Process Improvement & Design:
+ Collaborate with cross-functional teams to identify, prioritize, and implement process improvement initiatives.
+ Facilitate workshops and training sessions to promote a culture of continuous improvement.
+ Design and document efficient business processes, ensuring they align with company objectives and industry's best practices.
+ Develop tools and frameworks for process standardization and optimization.
+ Digital Transformation & IT Integration:
+ Utilize information technology tools to support data examination, process automation, and workflow optimization.
+ To partner with IT and operational teams to design digital solutions that enhance process efficiency and user experience.
+ Leverage data to identify trends, measure process performance, and drive informed decision-making.
+ Stay updated on emerging technologies and industry trends to recommend and implement innovative solutions.
+ Leadership & Collaboration:
+ Serve as a change agent, fostering a culture of quality and continuous improvement across the organization.
+ Responsible for cross-functional project teams to execute complex process improvement initiatives.
+ Provide mentorship and guidance to team members on quality management and process improvement methodologies.
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
+ Bachelor's degree in engineering, Business Administration, Information Systems, or a related field.
+ 5+ years of experience in Manufacturing environment, Business Process Engineering, Quality Management or a similar role.
+ Strong knowledge of quality standards (e.g., ISO 9001), process improvement methodologies (e.g., Lean, Six Sigma), and project management.
+ Experience in process design, mapping, and optimization using software tools (e.g., Visio, BPM tools).
+ Proficiency in data analysis and familiarity with IT tools such as ERP systems, data visualization software (e.g., Power BI, Tableau), and automation platforms.
+ Excellent problem-solving, investigation andd decision-making skills.
+ Strong communication and interpersonal skills, with the ability to guide projects and influence stakeholders at all levels.
Additional Requirements:
+ Six Sigma Green Belt or Black Belt certification.
+ Experience with digital transformation projects or IT systems implementation.
+ Familiarity with industry-specific regulations and compliance requirements.
+ May require occasional travel to company locations or client sites.
+ Ability to work in a dynamic environment, manage multiple projects, and adapt to changing priorities.
Benefits:
Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, fitness and health, heath screening, insurance (Term Life, Personal Accident and Hospitalization and Surgical), time off (annual leave starting with 15 days), tuition assistance programs, and more.
#LI-GQ1
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you're unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at or contact them at for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview
The Quality & Process Improvement Engineer is a hybrid role designed to manage the organization's Quality Management System (QMS) while also guide process improvement and digital transformation initiatives. This position will be responsible for ensuring compliance with industry standards, driving continuous improvement projects, and utilizing information technology to optimize business processes. The ideal candidate is a versatile professional who excels in quality management, process engineering, and the use of technology to enhance operational efficiency.
+ Quality Management:
+ Oversee the Quality Management System (QMS), ensuring compliance with relevant standards (e.g., ISO 9001) and regulatory requirements.
+ Conduct internal audits, manage corrective actions, and ensure continuous improvement of quality processes.
+ Develop, implement, and monitor quality policies, procedures, and metrics across the organization.
+ Responsible for root cause and problem-solving activities to address quality issues and customer complaints.
+ Process Improvement & Design:
+ Collaborate with cross-functional teams to identify, prioritize, and implement process improvement initiatives.
+ Facilitate workshops and training sessions to promote a culture of continuous improvement.
+ Design and document efficient business processes, ensuring they align with company objectives and industry's best practices.
+ Develop tools and frameworks for process standardization and optimization.
+ Digital Transformation & IT Integration:
+ Utilize information technology tools to support data examination, process automation, and workflow optimization.
+ To partner with IT and operational teams to design digital solutions that enhance process efficiency and user experience.
+ Leverage data to identify trends, measure process performance, and drive informed decision-making.
+ Stay updated on emerging technologies and industry trends to recommend and implement innovative solutions.
+ Leadership & Collaboration:
+ Serve as a change agent, fostering a culture of quality and continuous improvement across the organization.
+ Responsible for cross-functional project teams to execute complex process improvement initiatives.
+ Provide mentorship and guidance to team members on quality management and process improvement methodologies.
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
+ Bachelor's degree in engineering, Business Administration, Information Systems, or a related field.
+ 5+ years of experience in Manufacturing environment, Business Process Engineering, Quality Management or a similar role.
+ Strong knowledge of quality standards (e.g., ISO 9001), process improvement methodologies (e.g., Lean, Six Sigma), and project management.
+ Experience in process design, mapping, and optimization using software tools (e.g., Visio, BPM tools).
+ Proficiency in data analysis and familiarity with IT tools such as ERP systems, data visualization software (e.g., Power BI, Tableau), and automation platforms.
+ Excellent problem-solving, investigation andd decision-making skills.
+ Strong communication and interpersonal skills, with the ability to guide projects and influence stakeholders at all levels.
Additional Requirements:
+ Six Sigma Green Belt or Black Belt certification.
+ Experience with digital transformation projects or IT systems implementation.
+ Familiarity with industry-specific regulations and compliance requirements.
+ May require occasional travel to company locations or client sites.
+ Ability to work in a dynamic environment, manage multiple projects, and adapt to changing priorities.
Benefits:
Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, fitness and health, heath screening, insurance (Term Life, Personal Accident and Hospitalization and Surgical), time off (annual leave starting with 15 days), tuition assistance programs, and more.
#LI-GQ1
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you're unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at or contact them at for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
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This advertiser has chosen not to accept applicants from your region.
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