930 Front Office Staff jobs in Malaysia

• Be the warm welcome that sets the tone for a memorable guest experience, demonstrating genuine hospitality and professionalism.
• Acknowledge and prioritize IHG Rewards Club members, VIPs, and returning guests, both in person and on the phone.
• Take and manage guest bookings with accuracy, identifying up-selling opportunities to enhance guest stays by promoting hotel services, amenities, and packages.
• Maintain a deep understanding of and adhere to IHG Brand Standards , hotel policies, and operational processes to deliver consistent and high-quality service.
• Handle cash, credit, and digital transactions with precision, ensuring all processes align with hotel financial policies.
• Facilitate seamless check-in and check-out experiences, including verifying IDs, issuing room keys, and managing safety deposit boxes securely.
• Coordinate with housekeeping to confirm room readiness and update the Property Management System (PMS) with any changes or room allocations.
• Assist in managing guest inquiries, messages, and complaints, ensuring timely responses and escalating to management when required.
• Anticipate and fulfill guest needs by recording and acting on preferences, special requests, or recurring concerns to create personalized experiences.
• Provide accurate information on local attractions, transportation, and hotel amenities to enrich the guest's stay.
• Follow all safety and emergency procedures, including reporting incidents promptly.
• Stay trained on hotel emergency protocols and assist guests during evacuations or other critical situations.
• Collaborate with other departments to ensure seamless communication and exceptional service delivery.
• Step in to support colleagues with ad-hoc duties as needed, fostering a team-oriented work environment.
• Actively participate in team briefings, training sessions, and performance discussions to enhance personal and departmental growth.
• Represent the hotel brand with pride by maintaining a polished appearance and professional demeanor at all times.
• Always stay informed of the day’s events, activities, and occupancy levels to provide accurate and timely information to guests.
• Assist with administrative duties, including filing, preparing reports, and maintaining an organized workspace.
• Monitor and replenish front desk supplies, such as registration cards, brochures, and stationery.
• Assist with managing incoming and outgoing guest mail, package deliveries, and courier services.
• Conduct follow-ups with guests during and after their stay to ensure satisfaction and address any unresolved concerns.
• Support loyalty program initiatives by encouraging enrollment and educating guests about program benefits.

What We Need From You

• Communication skills - Guests will approach you with both concerns and compliments, so you’ll need to be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers.
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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Negeri Sembilan

Responsibilities

• Perform good customer service to contribute to a warm welcoming ambiance of the counter service in line with the Hospital's Mission and Vision. Provide clear explanations to all customers at all times.
• Perform timely and efficient counter services including registration, admission, and discharge processes according to the department's Policies & Procedures, and ensure accurate patient information is entered/updated in the hospital system at all times.
• Ensure accurate patient information is entered/updated in the hospital system at all times.
• Be responsible for the cashier’s float so that all monies are properly accounted for.
• Collect top-up deposits/handle top-up GL for patients whose interim bills have exceeded the available deposits/GL limit.
• Ensure efficient and accurate billing at all times. Make sure all medical and pharmacy charges for patients are being charged correctly by the respective departments.
• Obtain customer and guarantor signatures on all forms and ensure all standard forms are completed with the required information.
• Properly handle all insurance cases and liaise with the Front Office Executive when necessary.
• Provide simple estimated quotations to patients.
• Attend to any queries from patients, insurance, and Consultants.
• Personally adhere to and uphold the Patient & Family Rights and Responsibilities (PFRR) in handling patients and their families at all times.
• Take part in all quality and safety-related initiatives and contribute towards the continuous improvement of the hospital.
• Perform any other related duties and responsibilities as directed by Management.
  
  

Requirements

• Minimum SPM with a pass in English, Maths, and Malay.
• At least 1 year of working experience in a related field.
• Knowledgeable in communication skills.
• Willing to work on shifts.
  
  

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Aurelius Healthcare is inspired by the wisdom of Stoicism, a philosophy followed by one of history's most revered Roman emperors. Our dedicated team nurtures patients within our facility and fosters self-confidence & self-care, all while delivering top-tier medical care.

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Qualifications & Certifications

• Minimum SPM/ High school diploma or equivalent; additional certification in office administration is a plus
• 1-2 years of experience in a front desk or customer service role

Skill / Attributes / Competencies

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other office management software
• Strong verbal and written communication skills
• Demonstrated ability to manage multiple tasks and prioritize effectively

Main Responsibilities

• Serve as primary front desk contact, greeting visitors and handling incoming calls professionally.
• Provide high-level administrative support to C-suite office.
• Manage and coordinate meeting room bookings efficiently.
• Manage incoming calls, up-keep call log record, emails, and inquiries, directing them to the appropriate departments
• Support internal teams with administrative tasks as needed.
• Ensure confidentiality and discretion in all dealings.
• Maintain an organized reception area, ensuring it is always welcoming and presentable.

Minimum Job Functions

• Schedule appointments and manage calendars for team members
• Assist with administrative tasks, including data entry and filing
• Handle incoming and outgoing mail and packages
• Support the team with special projects and events as needed

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**Your Day To Day**
+ **Be the warm welcome** that sets the tone for a memorable guest experience, demonstrating genuine hospitality and professionalism.
+ Acknowledge and prioritize IHG Rewards Club members, VIPs, and returning guests, both in person and on the phone.
+ Take and manage guest bookings with accuracy, identifying up-selling opportunities to enhance guest stays by promoting hotel services, amenities, and packages.
+ Maintain a deep understanding of and adhere to **IHG Brand Standards** , hotel policies, and operational processes to deliver consistent and high-quality service.
+ Handle cash, credit, and digital transactions with precision, ensuring all processes align with hotel financial policies.
+ Facilitate seamless check-in and check-out experiences, including verifying IDs, issuing room keys, and managing safety deposit boxes securely.
+ Coordinate with housekeeping to confirm room readiness and update the Property Management System (PMS) with any changes or room allocations.
+ Assist in managing guest inquiries, messages, and complaints, ensuring timely responses and escalating to management when required.
+ Anticipate and fulfill guest needs by recording and acting on preferences, special requests, or recurring concerns to create personalized experiences.
+ Provide accurate information on local attractions, transportation, and hotel amenities to enrich the guest's stay.
+ Follow all safety and emergency procedures, including reporting incidents promptly.
+ Stay trained on hotel emergency protocols and assist guests during evacuations or other critical situations.
+ Collaborate with other departments to ensure seamless communication and exceptional service delivery.
+ Step in to support colleagues with ad-hoc duties as needed, fostering a team-oriented work environment.
+ Actively participate in team briefings, training sessions, and performance discussions to enhance personal and departmental growth.
+ **Represent the hotel brand** with pride by maintaining a polished appearance and professional demeanor at all times.
+ Always stay informed of the day's events, activities, and occupancy levels to provide accurate and timely information to guests.
+ Assist with administrative duties, including filing, preparing reports, and maintaining an organized workspace.
+ Monitor and replenish front desk supplies, such as registration cards, brochures, and stationery.
+ Assist with managing incoming and outgoing guest mail, package deliveries, and courier services.
+ Conduct follow-ups with guests during and after their stay to ensure satisfaction and address any unresolved concerns.
+ Support loyalty program initiatives by encouraging enrollment and educating guests about program benefits.
**What We Need From You**
+ Communication skills - Guests will approach you with both concerns and compliments, so you'll need to be easy to talk to.
+ Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
+ Fluency in the local language - extra language skills would be great, but not essential.
+ Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers.
+ Flexibility - night, weekend and holiday shifts are all part of the job.
+ You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
+ Experience - ideally you'll have spent at least one year in a front desk or guest service position.
+ Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Direct message the job poster from Birkin International Hotel

Hotel General Manager | Strategic Executive Leadership | Award-Winning Hotelier > Delivering Strategic Initiatives in Hotel Operations, driving…

Company Description

Birkin International Hotel, located in the heart of Klebang, Melaka, is a coastal haven known for its commitment to exceptional hospitality. Our story is rooted in a passion for creating memorable experiences for our guests. Immerse yourself in the tranquility of the shoreline and the rich cultural heritage that Melaka has to offer. Discover your perfect destination with us.

Role Description

This is a full-time, on-site role for a Front Office Manager, located in Melaka. The Front Office Manager will be responsible for overseeing the daily operations of the front desk, ensuring high levels of customer satisfaction and efficient office administration. Responsibilities include managing staff, addressing guest concerns, coordinating with other departments, and maintaining communication excellence.

Qualifications

• Experience in Office Administration and Front Office management
• Strong focus on Customer Satisfaction and Customer Service skills
• Ability to effectively manage and lead a team
• Problem-solving skills and attention to detail
• Bachelor's degree in Hospitality Management or related field preferred
• Experience in the hospitality industry is a plus

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time
• Industries Hospitality

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Soori Penang

Penang heritage reimagined

Front Office Manager / Lead Concierge

Soori Penang is seeking a Front Office Manager / Lead Concierge who combines operational excellence with an intuitive, personalised approach to service. This role is at the heart of the guest journey — from the first welcome to the final farewell — ensuring each stay is seamless, memorable, and uniquely Soori.

The ideal candidate is hands-on, attentive to detail, and skilled at anticipating needs before they are spoken. Equally comfortable managing front-of-house operations and curating bespoke experiences, this role offers the opportunity to shape and elevate guest engagement in an ultra-luxury setting defined by discretion, sustainability, and design-led living.

Key Responsibilities

• Lead all front office, concierge, and guest services operations with efficiency, warmth, and precision.
• Personally engage with guests to understand preferences, offer tailored recommendations, and arrange bespoke itineraries.
• Coordinate logistics for arrivals, departures, transfers, and in-stay services.
• Mentor and inspire the front-of-house team to deliver Soori’s ultra-luxury standards at every touchpoint.
• Maintain a strong, visible presence in public areas to proactively connect with guests and address needs promptly.
• Collaborate closely with other departments to ensure smooth communication and flawless service delivery.
• Uphold Soori’s brand values in all interactions, reinforcing our reputation for thoughtful, design-led hospitality.

Who We’re Looking For

• Proven leadership experience in front office, guest relations, or concierge within a luxury hotel or resort.
• Exceptional interpersonal skills and cultural awareness, with the ability to connect genuinely with discerning guests.
• A passion for creating personalised experiences that go beyond expectations.
• Organised, proactive, and calm under pressure.
• Hands-on, service-focused, and willing to be directly involved in guest interactions.
• A collaborative leader who inspires and motivates a high-performing team.

How to Apply

If this resonates with your experience and aspirations, we’d like to hear from you.

Please send your resume, a short cover letter outlining your fit for the role, and your expected salary to:

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Job Title: Valet Parker/Driver

You will be responsible for providing an excellent and consistent level of service to your customers. The Valet Parker/Driver is responsible for delivering exceptional customer service and safely parking customers' vehicles in the designated valet parking area.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism Management.
• Minimum 2 years of work experience in hotel operations.
• Good customer service, communication, and interpersonal skills are essential.

Our family is always growing. Want to be in the know?

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Join to apply for the Host - Front Office role at Hyatt .

2 days ago Be among the first 25 applicants.

As a Host - Front Office , you will be responsible for providing an excellent and consistent level of service to your customers. The Valet Parker/Driver is responsible for delivering exceptional customer service and safely parking customers' vehicles in the assigned valet parking area.

Qualifications include a relevant degree or diploma in Hospitality or Tourism Management. Minimum 2 years of work experience in hotel operations is preferred. Good customer service, communication, and interpersonal skills are essential.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology

Industry

• Hospitality

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Job Title: Front Office Manager

Reports To: General Manager / Hotel Manager

Job Purpose:
To oversee all front desk, reservations, and guest services operations, ensuring the highest level of hospitality, efficiency, and service quality. Responsible for leading the front office team to deliver a seamless guest experience from arrival to departure.

Key Responsibilities Operational Management
Supervise daily front desk operations including check-ins, check-outs, and reservations.
Ensure smooth coordination between front office, housekeeping, maintenance, and F&B.
Monitor guest satisfaction, address service gaps, and resolve complaints promptly.
Maintain accurate occupancy, revenue, and performance reports.

Team Leadership
Recruit, train, schedule, and evaluate front office staff.
Set performance targets and ensure adherence to hotel SOPs.
Coach and motivate team members to maintain service excellence.
Conduct regular briefings to share operational updates and guest feedback.

Guest Relations
Maintain strong relationships with guests, handling VIPs and special requests.
Ensure all guests receive a warm welcome and a professional farewell.
Promote hotel facilities and upsell services to enhance guest experience.

Administration & Financials
Oversee billing, cash handling, and credit procedures.
Monitor front office budget, control expenses, and optimize labor costs.
Ensure compliance with legal, safety, and brand standards.

Skills & Competencies

Strong leadership and people management skills.
Excellent communication, problem-solving, and decision-making abilities.
High level of customer service orientation and cultural sensitivity.
Proficiency in hotel property management systems (PMS) and MS Office.
Ability to handle high-pressure situations with professionalism.

Qualifications

Diploma or degree in Hospitality Management or related field.
Minimum 3–5 years of front office experience, with at least 2 years in a supervisory role.
Fluent in English; additional languages preferred.
Knowledge of local tourism, transportation, and attractions.

Working Conditions

Shift-based work, including weekends and public holidays.
Frequent interaction with guests from diverse cultures.
Standing and walking for extended periods.If you want,

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