1,109 Front Office jobs in Malaysia

Job description

Front Office Assistant is responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and interact with visitors. They are the first point of contact for guests and customers.

• Greet and welcome guests as soon as they arrive at the Hotel
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Responding to requests for help and information
• Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits

Requirements and skills

• Proven work experience as a Front Office Assistant or similar role
• Proficiency in Microsoft Office Suite
• Professional attitude and appearance
• Solid written and verbal communication skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Benefits:

• Shift Allowance
• Medical & Insurance
• EPF, SOCSO & EIS
• Annual leave
• Duty Meals
• Hostel

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The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your Day To Day

Be the warm welcome that sets the tone for a memorable guest experience, demonstrating genuine hospitality and professionalism.

Acknowledge and prioritize IHG Rewards Club members, VIPs, and returning guests, both in person and on the phone.

Take and manage guest bookings with accuracy, identifying up-selling opportunities to enhance guest stays by promoting hotel services, amenities, and packages.

Maintain a deep understanding of and adhere to IHG Brand Standards, hotel policies, and operational processes to deliver consistent and high-quality service.

Handle cash, credit, and digital transactions with precision, ensuring all processes align with hotel financial policies.

Facilitate seamless check-in and check-out experiences, including verifying IDs, issuing room keys, and managing safety deposit boxes securely.

Coordinate with housekeeping to confirm room readiness and update the Property Management System (PMS) with any changes or room allocations.

Assist in managing guest inquiries, messages, and complaints, ensuring timely responses and escalating to management when required.

Anticipate and fulfill guest needs by recording and acting on preferences, special requests, or recurring concerns to create personalized experiences.

Provide accurate information on local attractions, transportation, and hotel amenities to enrich the guest's stay.

Follow all safety and emergency procedures, including reporting incidents promptly.

Stay trained on hotel emergency protocols and assist guests during evacuations or other critical situations.

Collaborate with other departments to ensure seamless communication and exceptional service delivery.

Step in to support colleagues with ad-hoc duties as needed, fostering a team-oriented work environment.

Actively participate in team briefings, training sessions, and performance discussions to enhance personal and departmental growth.

Represent the hotel brand with pride by maintaining a polished appearance and professional demeanor at all times.

Always stay informed of the day’s events, activities, and occupancy levels to provide accurate and timely information to guests.

Assist with administrative duties, including filing, preparing reports, and maintaining an organized workspace.

Monitor and replenish front desk supplies, such as registration cards, brochures, and stationery.

Assist with managing incoming and outgoing guest mail, package deliveries, and courier services.

Conduct follow-ups with guests during and after their stay to ensure satisfaction and address any unresolved concerns.

Support loyalty program initiatives by encouraging enrollment and educating guests about program benefits.

What We Need From You

Communication skills - Guests will approach you with both concerns and compliments, so you’ll need to be easy to talk to.

Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.

Fluency in the local language - extra language skills would be great, but not essential.

Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers.

Flexibility - night, weekend and holiday shifts are all part of the job.

You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.

Experience - ideally you’ll have spent at least one year in a front desk or guest service position.

Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

How Do I Deliver This?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a Front Office Assistant?

What can I earn as a Front Office Assistant

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About the Role

A Front Office Assistant's primary responsibility is tobe the first point of contact for a business, handling various administrative and customer service tasks at the front desk or reception area. You are required to manage appointments, answer phones, greet hotel guest, and provide general administrative support, ensuring a smooth and efficient flow of operations at the front desk.

What You’ll Be Doing

Perform all duties and responsibilities in a prompt, accurate and efficient manner, in accordance with established Hotel and Company policies & procedures.

Sells, upsell, registers and checks in guests with the Front Office Supervisor for assignment of rooms to all incoming guests.

Provides courteous and efficient service and, if possible, to comply with each and every guest request. May require approval from immediate superior.

Checks-in guests according to procedure.

Handle room keys according to the procedure.

Check-out guests according to the procedure.

Prepares and liaises with other departments for special requests.

What We’re Looking For

A minimum 1-2 years Experience in the Hospitality industry.

Strong communication and interpersonal skills with the ability to effectively liaise with guests and team members.

Excellent problem-solving and decision-making abilities to handle complex situations.

Proficient in using hotel management software and technology.

Flexible and adaptable to working in a fast-paced, dynamic environment.

CERT /DIPLOMA in Hotel Management or a related field is preferred.

What We Offer

At Sunway Putra Hotel Kuala Lumpur, we are committed to providing our employees with a rewarding and supportive work environment. Our benefits include a competitive salary, opportunities for career development, access to employee wellness programs, and discounts on hotel stays. We also encourage a healthy work-life balance and offer flexible working arrangements where possible.

About Us

Sunway Putra Hotel Kuala Lumpur is a vibrant 5-star hotel located in the heart of the city’s bustling commercial district. As part of the Sunway Group, we are renowned for our commitment to delivering exceptional guest experiences and creating a positive impact on the communities we serve. Join our dynamic team and be a part of our continued success.

Apply now for this exciting opportunity to become our next Front Office Assistant.

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Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Front Office Assistant? Do you have customer service experience? How many years of hotel management experience do you have?

What can I earn as a Front Office Assistant

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Job Summary:

We are seeking a friendly, professional, and customer-focused Front Office Assistant to join our team. As the first point of contact for guests, you will play a key role in ensuring a positive guest experience through efficient check-in/check-out processes, accurate information sharing, and prompt issue resolution.

Key Responsibilities:

• Greet and welcome guests with a warm and professional attitude.

• Manage guest check-in and check-out processes efficiently.

• Handle reservations, cancellations, and modifications using the hotel’s property management system (PMS).

• Respond to guest inquiries both in person and via phone/email.

• Assist guests with concierge services such as transportation, directions, and local recommendations.

• Maintain accurate records of guest information and transactions.

• Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly.

• Handle billing, payments, and provide receipts to guests.

• Address guest complaints or concerns professionally and escalate when necessary.

• Ensure the front desk area is clean, organized, and presentable at all times.

Requirements:

• Proven experience in a customer service or front desk role (hospitality industry preferred).

• Proficiency in MS Office and hotel management systems (e.g., Opera, Fidelio, or similar).

• Excellent communication and interpersonal skills.

• Strong multitasking and organizational abilities.

• Professional appearance and demeanor.

• Willing to work flexible shifts, including weekends and holidays.

• Diploma or certification in hospitality or related field is a plus.

• Fluency in English (additional languages are a plus)

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Job Responsibility

• Serve as the first point of contact for Kelab Golf Negara Subang (KGNS), greeting members and guests with a professional and welcoming demeanor, both in person and via telephone.
• Manage incoming calls, efficiently directing them to the appropriate personnel or department, and accurately recording messages.
• Maintain a tidy and organized front desk and reception area, ensuring a professional and presentable image for KGNS.
• Provide administrative support to various departments, including but not limited to, data entry, photocopying and preparing documents using Microsoft Office Suite.
• Assist with member inquiries and requests, providing accurate information about KGNS facilities, services, and events, escalating complex issues to the appropriate manager.
• Manage incoming and outgoing mail and deliveries, ensuring timely and accurate distribution.
• Maintain and update member databases and records, ensuring accuracy and confidentiality.
• Handle basic accounting tasks such as processing payments and issuing receipts, adhering to established procedures.
• Monitor and manage office supplies, ensuring adequate stock levels and placing orders as needed.
  
  

Job Requirements

• Possess a minimum of Secondary/SPM/'O' Level certification or equivalent.
• Demonstrate excellent customer service skills with a proactive and helpful attitude.
• Exhibit strong verbal and written communication skills in both English and Bahasa Malaysia.
• Proficient in using Microsoft Office Suite (Word, Excel, Outlook) for daily tasks.
• Possess exceptional organizational skills and attention to detail to manage front office operations efficiently.
• Maintain a professional appearance and demeanor at all times, reflecting the prestigious image of KGNS.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Prior experience in a customer-facing role or front office setting is an advantage but not mandatory; fresh graduates are encouraged to apply.
  
  

Job Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO

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Negeri Sembilan

Responsibilities

• Perform good customer service to contribute to a warm welcoming ambiance of the counter service in line with the Hospital's Mission and Vision. Provide clear explanations to all customers at all times.
• Perform timely and efficient counter services including registration, admission, and discharge processes according to the department's Policies & Procedures, and ensure accurate patient information is entered/updated in the hospital system at all times.
• Ensure accurate patient information is entered/updated in the hospital system at all times.
• Be responsible for the cashier’s float so that all monies are properly accounted for.
• Collect top-up deposits/handle top-up GL for patients whose interim bills have exceeded the available deposits/GL limit.
• Ensure efficient and accurate billing at all times. Make sure all medical and pharmacy charges for patients are being charged correctly by the respective departments.
• Obtain customer and guarantor signatures on all forms and ensure all standard forms are completed with the required information.
• Properly handle all insurance cases and liaise with the Front Office Executive when necessary.
• Provide simple estimated quotations to patients.
• Attend to any queries from patients, insurance, and Consultants.
• Personally adhere to and uphold the Patient & Family Rights and Responsibilities (PFRR) in handling patients and their families at all times.
• Take part in all quality and safety-related initiatives and contribute towards the continuous improvement of the hospital.
• Perform any other related duties and responsibilities as directed by Management.
  
  

Requirements

• Minimum SPM with a pass in English, Maths, and Malay.
• At least 1 year of working experience in a related field.
• Knowledgeable in communication skills.
• Willing to work on shifts.
  
  

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Aurelius Healthcare is inspired by the wisdom of Stoicism, a philosophy followed by one of history's most revered Roman emperors. Our dedicated team nurtures patients within our facility and fosters self-confidence & self-care, all while delivering top-tier medical care.

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Company Description

Novotel Kuala Lumpur City Centre

Hotel that makes every moment matter

Situated in the Golden Triangle of Kuala Lumpur, the hotel offers a convenient position between the PETRONAS Twin Towers and Bukit Bintang. Within a short stroll of less than five minutes, guests can easily reach the Kuala Lumpur Convention Centre and shopping destinations such as Pavilion Kuala Lumpur and Suria KLCC. With 302 rooms, all of which are smoke-free with various amenities including complimentary WIFI, 24-hour room service, built-in drinking water filtration, and an ergonomic working desk.

Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine at this all-day dining restaurant. For socialising or refreshment, Gourmet Bar offers a range of alcoholic and non-alcoholic drinks. Guests staying on our premier floors or holding Accor Platinum and Diamond memberships enjoy exclusive access to Premier Lounge. Stay active with our outdoor swimming pool and fitness centre. Organise meetings and events in our six versatile ballrooms.

When in Kuala Lumpur, guests can explore a myriad of attractions located close to the hotel, including landmarks like Petronas Twin Towers, Aquaria KLCC, KL Tower, KL Forest Eco Park, Petaling Street (Chinatown), and numerous other captivating sights.

Job Description

1. To deliver the most complete and personalized service as may be required in all areas of Guest Service Operations.
2. To assist hotel guest efficiently, courteously and professionally at all times.
3. Toperform all Guest Service Tasks described under:

• Concierge
• Cashier
• Telephone Operator
  

Qualifications

We are seeking an organized and strategically-minded individual with a passion for customer-focused hospitality. The ideal candidate will have:

• Relevant experience in front office and customer service management.
• Exceptional communication and issue resolution skills.
• Ability to identify areas for improvement in front office operations and standard development.
• Capability to represent the department at meetings.
• Customer service drive with outstanding communication and active listening skills.
• Proven problem-solving and multitasking abilities.
• Excellent leadership skills with the ability to motivate a high-performing team.
• Strong sense of responsibility and professional presentation.
• Fluent English, both written and spoken.

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Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.
**And, we strongly believe that our Team Members are more than just "employees".**
**Thrive at Hilton** embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a **Purpose** , and creating the most optimal work experience for them as an individual.
**Go Hilton** , our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.
**Join us now and enjoy the Hilton experience for yourself.**
The Front Office Assistant greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel's services.
**What will I be doing?**
As the Front Office Assistant, you will be responsible for performing the following tasks to the highest standards:
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
- Make appropriate selection of rooms based on guests' needs, code electronic keys, confirms the room number and rates with a written confirmation.
- Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
- Ensure rooms and services are correctly accounted for within guests' statements, properly stating services provided by the hotel.
- Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller's checks and other forms of payment, converting foreign currency at current posted rates.
- Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
- Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
- Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests' needs.
- Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested.
- Record guests' complaints, conducting thorough research to develop the most effective solution and negotiate results.
- Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity.
- Plan and implement detailed steps by using experienced judgment and discretion.
- Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
- Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately "at-home" when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate.
- Follow-up with all guests to ensure satisfaction with problem resolution.
- Maintain awareness of guests' profile and specific preferences, ensuring that they are acted upon for each reservation.
- Ensure that VIP guests are treated personally and recognized as an individual.
- Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
- Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Ensure a prompt and efficient departure, by settling guests' accounts as per billing and reservation instructions, ensuring that all guests' folios are correct.
- Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members.
- Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
- Knowledgeable of the hotel's facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.
- Up to date with information on facilities, attractions, and places of interests, sights and activities in and around the hotel.
- Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT.
- Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
- Ensure that the Front Office Manager is kept aware and up to date with operational issues.
- Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
- Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
- Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups.
- Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly.
- Ensure that the front desk stock is managed and not wasted, maintaining costs where able.
- Keep up to date and aware of competitor activities in order to be well informed.
- Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
- Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.
- Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly.
- Adhere to the company's credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
- Provide safety deposit boxes to guests, ensuring that guests' valuables are safe and secure at all times.
- Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations.
- Maintain the efficiency of departure by checking all guests' folios to ensure accuracy of charges.
- Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.
- Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money.
- Attempt to communicate with guests in guests' native language, if applicable.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Guest Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Able to perform moderately complex mathematical calculations without error.
- Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs.
- Able to access and accurately input information using a moderately complex computer system.
- Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Good interpersonal skills to provide overall guest satisfaction.
- Able to work under pressure and deal with stressful situations during busy periods.
- 1 or 2 years of related working experience preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Assistant_
**Location:** _null_
**Requisition ID:** _HOT0B85M_
**EOE/AA/Disabled/Veterans**

This job is all about helping customers with their watch and clock needs. You might like this job because you get to solve problems, work with people, and keep everything organized—a perfect mix of service and administration!

RM 2400 - RM 2600

• Receive and resolve enquiries from customers and dealers, either walk-in or over the phone.
• Receive and prepare job sheets for watches and clocks received by hand or courier.
• Monitor to ensure the timely delivery of repaired or serviced watches and clocks back to customers and dealers.
• Handle over-the-counter operations, billing, and receive payments.
• Keep records and maintain filing systems.
• Perform any other ad-hoc duties/tasks as assigned from time to time.

Job Requirements

• Minimum SPM or equivalent, preferably with experience in a customer service environment.
• Proficient in Microsoft Office and computer literate; experience with Autocount accounting software and e-invoicing is preferred.
• Good command of both written and spoken English, Bahasa Malaysia, and Mandarin.
• Ability to converse in local Chinese dialects to effectively communicate with Chinese dialect-speaking customers and dealers is preferred.
• Excellent interpersonal skills, self-disciplined, task-oriented, and independent.
• Fresh school leavers are welcome to apply.

We are a member of the STELUX Group of Companies and the sole distributor of Seiko and Alba timepieces in Malaysia and Brunei. Established in 1967, Thong Sia has grown tremendously in size and reputation and is a leader in the time industry in Malaysia.

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