257 Freight Forwarding jobs in Malaysia

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Direct message the job poster from NES Fircroft

This MNC Freight Forwarding Client is currently looking out for a Seasoned Branch Manager/General Manager to join their team in the Klang Valley.

This role will be responsible for all client facing transportation management activities including field operations. This role would inquire sales and operational management, whilst overseeing customer experience and satisfaction. In addition to direct client facing responsibilities, this role may also support Supply Chain Services vertical as part of integrated solutions.

Responsibilities:

• Ensure customer satisfaction, employee selection/development, organic revenue growth and achievement of aggressive financial targets.
• Apply product knowledge to develop enhanced solutions for the customer improving customer satisfaction while improving revenue/margins for our client’s company.
• Work cohesively with all internal subject matter experts including Sales, Transportation Management Center Operations, Supply Chain Excellence, Marketing, Pricing, Finance & IT.
• Align efforts and results to achieve customer requirements and scope of work.
• Develop and manage field support teams including staffing and workload planning.
• Develop field support strategies, measures and performance.
• Provide new customer implementation support.
• Develop and manage corrective actions and continuous process improvement in addition to standardized work processes.
• Oversee financial management and reporting and account performance management and reporting.
• Hire, promote, coach, develop, and oversee performance management.
• Establish and maintain effective relationships with customers and gains their trust and respect.
• Negotiate with customers as new opportunities are identified, priced, negotiated and implemented.
• Develop saving opportunities for our client and customers.
• Manage crisis situations by taking charge and obtaining necessary resource support.
• Perform other duties as assigned.

Experience:

• Bachelor's degree business, logistics or related field of study or minimum 8 years of experience required.
• Master's degree MBA, logistics or related field preferred.
• 8 years or more of industry related experience required.
• 8 years or more of previous experience supervising others required.
• 8 years or more previous experience with financials and a financial acumen.
• Knowledge of logistics and the ability to integrate supply chain components advanced.
• Strong verbal and written communication skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Strong ability to work with others.
• Develop and deliver effective presentations.
• Effective leadership and command skills.
• Ability to lead/manage others innovation management, managing and measuring work while motivating others.
• Ability to build strong customer relationships with the ability to negotiate and drive for results.

If this role is something you are keen in exploring, do drop me your CV to or you may click Apply here and send your Resume through.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development, Sales, and Management
• Industries Freight and Package Transportation, Transportation, Logistics, Supply Chain and Storage, and Truck Transportation

Referrals increase your chances of interviewing at NES Fircroft by 2x

Get notified about new Branch Manager jobs in Klang, Selangor, Malaysia .

Kelang, Selangor, Malaysia
$4,000.00
-
$6,000.00
1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Position: Head of Operations (Freight Forwarding)

Location: Klang, Selangor

Salary: MYR 25,000 – 30,000 monthly

Industry: Logistics & Supply Chain (MNC)

A leading multinational logistics organization is looking to hire a dynamic and experienced Head of Operations to oversee end-to-end logistics functions across Malaysia. This strategic role offers a competitive monthly salary of MYR 25,000 to 30,000 and is ideal for a seasoned operations leader with strong logistics expertise and a passion for continuous improvement.

Overview of the Role

Reporting directly to the Country General Manager, the Head of Operations will be responsible for overseeing the full spectrum of logistics and supply chain operations—including transportation, warehousing, freight, distribution centers, and field services. This position plays a key role in managing relationships with key clients and third-party logistics (3PL) providers while ensuring service excellence and regulatory compliance.

Key Responsibilities

Operations Oversight

• Lead daily operational functions across transportation, warehousing, and field service.
• Supervise distribution center performance, including those in East Malaysia.
• Ensure cold chain and HALAL compliance where applicable.
• Implement continuous improvement practices (e.g., Lean, Six Sigma, Kaizen).

Warehouse & Distribution Management

• Optimize warehouse operations for capacity, cost, and compliance.
• Set SOPs aligned with regulatory and quality standards.
• Address operational issues such as cost overruns, process bottlenecks, and service gaps.
• Lead strategy for expanding business capabilities and capturing new market opportunities.

Transportation & Fleet Management

• Manage nationwide routing and deliveries to 300+ retail outlets.
• Maintain and optimize a fleet of over 30 trucks.
• Drive initiatives to reduce transportation costs while ensuring service reliability.

Freight & Export Management

• Oversee daily freight activities, particularly in the export market.
• Ensure cost-effective freight strategies while maintaining profitability.
• Establish freight policies aligned with international standards.

Field Services

• Lead logistics support for store rollouts and nationwide delivery efficiency.
• Oversee routine capacity assessments and optimization projects in partnership with clients.

Financial & Strategic Planning

• Prepare and manage departmental budgets and overall P&L performance.
• Develop long-term strategies for operational scalability and revenue growth.
• Support investment decisions in logistics infrastructure, tools, and human capital.

Client & Stakeholder Management

• Act as the key point of contact for strategic clients including major F&B chains.
• Maintain high service levels and proactively resolve client-related issues.
• Promote cost-saving and service-improvement initiatives to key accounts.

People & Talent Leadership

• Inspire and lead a team of managers across various logistics functions.
• Develop KPIs and performance management systems for direct reports.
• Drive talent development initiatives including training in continuous improvement methodologies.

Required Qualifications & Experience

• A Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field (MBA preferred).
• At least 5 years of relevant senior-level experience in operations, ideally within the logistics or supply chain sector.
• Proven leadership in managing cross-functional teams and large-scale logistics operations.
• Strong financial and commercial acumen.
• Excellent communication, negotiation, and organizational skills.

Work Environment

• Based primarily in an office setting, with regular visits to cold storage and dry warehouse sites.
• Occasional travel for external meetings and distribution center oversight.

• Air & Road Freight Operations: Oversee and manage daily operations for both Air and Road Freight, ensuring compliance with company policies and procedures.
• Customs & System Management: Ensure customs compliance for all shipments and proficiently create and manage system jobs with timely and accurate updates.
• Customer & Agent Communication: Handle all queries from customers and overseas agents related to air and road freight, providing timely and accurate responses for high satisfaction.
• KPI Achievement & Service Standards: Achieve and maintain key performance indicators (KPIs) to meet or exceed departmental targets for service and efficiency.
• Booking & Vendor Management: Coordinate and manage booking arrangements with carriers and review/verify vendor bills for accurate and timely processing.
• Billing & Issue Resolution: Ensure quality and timely billing processes and effectively address and resolve customer complaints to maintain a positive experience.
• Process Improvement & Customer Focus: Identify opportunities for process improvement to enhance efficiency and leverage customer service experience to build strong relationships.
• International Support: Support international job tasks and collaborate with partners in regions such as Europe, the US, and other global locations.
  
  

• 3-5 years of demonstrable experience in the freight forwarding industry.
• Proven experience in managing Air Freight operations.
• Experience with customs procedures and regulations / road freight operation will be value add.
• Strong proficiency in using freight forwarding systems for job management and data entry.
• Experience with booking arrangements for various modes of transport.
• Excellent customer service experience and communication skills.
  
  

We do this to better understand how visitors use our site and to offer you a more personal experience. Please see our Privacy Policy for more information.

Business Development Manager page is loadedBusiness Development Manager Apply locations Klang time type Full time posted on Posted 30+ Days Ago job requisition id R00071144

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

• Build Business development strategy based on company business strategy.

• Understand company's BD target and build up sales business strategy and decide which sales part, sales activities to focus on.

• Expand business scale with customers, seek for new business, new customers in Logistics field to contribute to achieve total budget of revenue.

• Build and maintain strong relationships with customers to ensure customer satisfaction and retention and serve as the primary point of contact for client inquiries and issues.

• Work closely with internal teams (operations, customer service, finance) to ensure smooth service delivery to customers.

• Maintain accurate records of sales activities, customer interactions, and pipeline status.

What you’ll need to succeed

• Must have experience as BDM in Logistics or Freight Forwarding industry.

• Have experience in field sales and proven track records.

• Good command in English and able to build rapport with customers.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit

We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries.

We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further.

Register to sign up for personalised job alerts and stay informed about the latest job opportunities tailored to your preferences.

Join to apply for the Indirect Category Manager - Freight Forwarding & Professional Services role at Air Liquide

3 days ago Be among the first 25 applicants

Join to apply for the Indirect Category Manager - Freight Forwarding & Professional Services role at Air Liquide

Get AI-powered advice on this job and more exclusive features.

ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and sustainable performance while keeping a strong focus on customer centricity. This Organization is striving for excellence, adopting the Best in Class models to deliver value through simplification and standardization of processes, while adhering to Internal controls and compliance requirements.

How will you CONTRIBUTE and GROW?

• Manage multiple categories and this position will be in charge primarily of (but not limited to) :
• Sea and Air Freight
• Professional Services & Consulting
• Others as assigned
• The management of the above categories will be across all countries within APAC
• Overseeing all aspects of a specific category of spend, including market research, supplier selection, contract negotiation, and performance management.
• To lead the entire strategic sourcing and procurement process based on the demand for goods and services as required
• Develop procurement strategies, models and business cases fit for the region and countries
• Project management of all procurement projects from idea creation right up to implementation
• Accountable to optimise and maximise savings including projections and recording of actuals
• Perform market analysis and global benchmarking along with data analysis on spend, savings, etc. End to end cost and business process analysis
• Engagement and management of Internal stakeholders which include senior management right down to the operational stakeholders
• Accountable for supplier relationship management for all key suppliers and responsible for supplier risk assessments and management.
• To work alongside country local procurement teams to collaborate to ensure your projects and strategies are successfully implemented and realised
  
  

• 10+ years working experience of successful procurement and category management within a global environment with a strong knowledge and involvement primarily in freight forwarding management. Experiences in professional services will be an added advantage.
• Proven experiences in a procurement environment including experiences in Project Management.
• Experiences in successfully leading and conducting the negotiation of contracts across technical, commercial and geographical areas.
• Proven experience in building and nurturing positive internal relationships with senior management, key users and business Stakeholders.
• Proven experiences in building and nurturing positive external relationships with Suppliers
• Proven track record of consistent category/portfolio performance and delivery.
• Excellent interpersonal skills and ability to champion the vision of the organization.
• Management of internal resistances as transformations across boards are taking place
• Mobility to travel within APAC (moderate Frequency) – coverage of key APAC countries (12 countries).
• Embracement of changes, open minded with strong leadership, influential communication
• A bachelor's degree in a related field like business administration, supply chain management, logistics or equivalent.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Marketing and Sales
• Industries Chemical Manufacturing

Referrals increase your chances of interviewing at Air Liquide by 2x

Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Seksyen 10, Selangor, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 3 months ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Petaling Jaya, Selangor, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

The new role:

• Container vessel’s Operations: vessel’s scheduling, voyage planning, slot
• allocation, and ensuring vessels are properly maintained and equipped.
• Negotiation: negotiating with shipping lines, container terminals, freight forwarders, container depots and port authorities to secure favorable rates and terms.
• Logistics and Supply Chain: Deepen cooperation with freight forwarders, NVOCC, SOC owners, etc. to fulfill requirements of shipping liners to expand market shareand open new routes.
• Documentation: Ensuring accurate and timely preparation of shipping documentation, such as Booking Confirmation, Bill of Lading, Pre-Alerts, Notices of Arrival (NOA) and Delivery orders (DO).
• Team Leadership: Managing and motivating a team of shipping professionals, including operations staff, port agents, depot staff, and other support personnel.
• Cost Management: Monitoring and managing costs associated with shipping operations, including port fees, shipping agency fee, depot operation fee and other expenses.
• Reporting: Preparing and analyzing operational reports, verifying port and vendor bills, and coordinating with authorities.
• Facilitate Relationships: Collaborate with our team members, shipping liners, third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
• Build great relationships with shipping liners, customers, responding timely and
• Following up on issue resolution.
• Provide reporting and documentation support to shipping liners, customers, etc.
• Participate in customer business reviews. 5. Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

Requirements:

• Resourceful, proactive, presentable, and with a positive attitude.
• At least 2 years of work experience in the shipping liner company/ freight forwarding/NVOCC. ·
• Good understanding of shipping and logistics, as well as export/import documentation and procedure.
• Proven track record of strong customer service skills, interacting with customers and being client focused.
• Excellent follow up with customers and the network. ·
• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs.
• Ability to work in a fast-paced and deadline-driven environment. ·
• Basic PC knowledge, with the ability to quickly adapt to new software applications and usage of Microsoft Excel.
• Bachelor’s degree or above is preferred.

To Apply

If you’re interested in this role, click ‘apply now’ to submit your resume (in MS Word format) to Due to overwhelming responses, we will only be able to contact shortlisted candidates.

Job Ref:20250711/020

Consultant: Vivien Joshua

Registration No: 201901037350 (1346680-W)

EA Licence No: JTKSM 949A

The new role:

• Maintain and strengthen relationships with key customer accounts to ensure satisfaction and long-term business continuity.
• Assist the Sales Manager in developing sales proposals, client presentations, and customized reporting.
• Analyze customer operations and business needs to deliver effective and personalized logistics solutions.
• Serve as the main liaison between customers and internal teams to ensure clear communication and accurate fulfillment of client requirements.
• Coordinate with internal departments and external regulatory bodies to ensure compliance with all relevant regulations.
• Conduct regular virtual client meetings to evaluate service performance, resolve issues, and foster stronger partnerships establish and maintain a positive customer impression and relationship. ·
• Proactively identify, mitigate, and track recurring customer service issues.

Requirements:

• Diploma or Degree in any related field.
• Minimum 2-3 years of experience in freight forwarding operation, customer services(Sea & Air), or Sales Support is an added advantage.
• Familiarity with Intercoms and logistics documentation.
• Proficient in MS Office and computer usage.
• Strong analytical and presentation skills.
• Excellent written and spoken English.
• Must possess own transport and a valid driving license.

To Apply

If you’re interested in this role, click ‘apply now’ to submit your resume (in MS Word format) to Due to overwhelming responses, we will only be able to contact shortlisted candidates.

Job Ref:20250711/013

Consultant: Vivien Joshua

Registration No: 201901037350 (1346680-W)

EA Licence No: JTKSM 949A

Company Overview
Our client, established in 1978 in Milan, Italy, is a global leader in freight forwarding and logistics services. The company offers a comprehensive range of solutions, including air and ocean freight, customs brokerage, contract logistics, and supply chain support, catering to various industries such as aerospace, automotive, fashion, and technology.

Key Responsibilities:

Tactical Retention Responsibilities:

• Lead and manage the implementation of new services, coordinating with operational teams at all origins and destinations.
• Develop, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance.
• Establish relationships with key stakeholders beyond main points of contact within Global & MNC accounts.
• Achieve assigned account and GP targets set by the company.
• Ensure SOP compliance and execution by all branches servicing the account.
• Monitor account yields, review rates monthly, and address performance gaps.
• Ensure timely payments and assist in collections for overdue invoices.
• Track critical milestones and communicate issues or exceptions to Operations promptly.
• Log meeting notes, action items, complaints, and compliments into the CRM and distribute within the global network.
• Assign and track corrective actions to resolve client issues and ensure satisfaction.
• Conduct regular business reviews, with a minimum quarterly review cycle.
• Engage Sales and Operations teams in client meetings, presentations, and reviews.
• Travel within the region as needed to visit accounts/sites and branches.
• Continuously explore additional business opportunities within accounts.

Strategic Responsibilities:

• Understand the business strategy, objectives, and constraints of assigned accounts, providing tailored solutions to achieve goals and mitigate risks.
• Pursue and implement efficiency improvements and cost-reduction measures.
• Share market updates and provide educational support to clients.
• Identify and secure new growth opportunities for accounts in collaboration with internal resources.
• Develop short- and long-term business development plans, outlining objectives and value-added initiatives.

Supervisory Responsibilities:

None.
Qualifications:

• Excellent organizational, written, and verbal communication skills, including presentation abilities.
• Strong troubleshooting and problem-solving skills.
• Ability to adapt to changing demands with a sense of urgency.
• Detail-oriented, with the ability to multitask and meet deadlines.
• Self-motivated, capable of working independently and as part of a team.
• Creative thinker with strong analytical and program management skills.

Skills and Experience:

• Minimum of 5 years’ experience in the logistics or related service industry.
• At least 1 year of operational experience in relevant services.
• Proficiency in Microsoft Office Suite and CRM tools.
• Proven customer service, sales, and relationship management skills.
• Demonstrated ability to develop and document business processes.

Benefits:

• Competitive salary package with performance incentives (up to RM 12K)
• Professional development and growth opportunities.
• Dynamic and supportive work environment.