186 Freight Forwarding jobs in Malaysia

Objective of this role

This role is responsible for overall management of digital freight forwarding product (Cello Square) in Southeast Asia region. Besides working closely with the key stakeholders to ensure effective execution and commercial target achievement, she/he will also focus on driving continuous improvement in feature enhancement, operation excellence and customer experience to create a high quality digital freight-forwarding product, as well as overall marketing and promoting this product.

Responsibilities

Feature development

o Define regional product development roadmap and work with Head Quarter to identify feature prioritization plan.

o Lead the UAT test and document training material for internal and external users.

o Track system performance through regular monitoring and feedback collecting from user to proactively identify and resolve technical issue.

o Drive and execute relevant digital freight-forwarding product projects for Southeast Asia region e.g. Small Forwarding Feature

Implementation and Training

o Establish plans for converting customers’ activities from current off-line freight operation to on-line operation on the new platform.

o Provide training to stakeholders in sales and operation team, including product demonstration.

o Liaison with HQ teams and field BD teams to ensure smooth implementations.

Marketing / Promotion plan and content management

o Lead and manage Southeast Asia region's marketing activities that aligned with the Company goals within the budget allocation.

o Work with Head Quarter team to create marketing strategies with the key focus to enhance digital platform branding awareness to potential customers across the region.

o Execute product promotion roadmap for Southeast Asia region, which includes plan and participate in Logistics related events.

o Manage website content creation specialized for Southeast Asia countries to attract more targeted audiences.

o Marketing planning and budget management.

o Plan marketing events, produce PR / marketing materials.

Customer experience and operation excellence

o Provide analytical insight such as funnel matrix analysis, users’ experience optimization analysis and identify improvement action in order to enhance user experience.

o Establish customer service and customer engagement related matrix, measure and monitor actual performance to drive for higher customer satisfaction and customer acquisition rate.

o Map out digital freight forwarding operation process through online platform, and provide standard guidelines for operation team.

o Initiative regular customer net promotor score survey to collect customer feedback, identify gap and work out corrective and preventive action plan.

Support execution and commercial target achievement

o Manage and monitor in order to achieve regional annual KPI for New shipper registration and New Shipper booking.

Workplace Location:

30 Pasir Panjang Road #07-32 Mapletree Business City Singapore 117440.

Working Hours:

8.30 am - 17.30 pm, Monday to Friday

For interested applicants, please apply this position via "Apply Now " button or send the resume to

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Objective of this role

This role is responsible for overall management of

digital freight forwarding product (Cello Square)

in Southeast Asia region. Besides working closely with the key stakeholders to ensure effective execution and commercial target achievement, she/he will also focus on driving continuous improvement in feature enhancement, operation excellence and customer experience to create a high quality digital freight-forwarding product, as well as overall marketing and promoting this product. Responsibilities

Feature development o Define regional product development roadmap and work with Head Quarter to identify feature prioritization plan. o Lead the UAT test and document training material for internal and external users. o Track system performance through regular monitoring and feedback collecting from user to proactively identify and resolve technical issue. o Drive and execute relevant digital freight-forwarding product projects for Southeast Asia region e.g. Small Forwarding Feature Implementation and Training o Establish plans for converting customers’ activities from current off-line freight operation to on-line operation on the new platform. o Provide training to stakeholders in sales and operation team, including product demonstration. o Liaison with HQ teams and field BD teams to ensure smooth implementations. Marketing / Promotion plan and content management o Lead and manage Southeast Asia region's marketing activities that aligned with the Company goals within the budget allocation. o Work with Head Quarter team to create marketing strategies with the key focus to enhance digital platform branding awareness to potential customers across the region. o Execute product promotion roadmap for Southeast Asia region, which includes plan and participate in Logistics related events. o Manage website content creation specialized for Southeast Asia countries to attract more targeted audiences. o Marketing planning and budget management. o Plan marketing events, produce PR / marketing materials. Customer experience and operation excellence o Provide analytical insight such as funnel matrix analysis, users’ experience optimization analysis and identify improvement action in order to enhance user experience. o Establish customer service and customer engagement related matrix, measure and monitor actual performance to drive for higher customer satisfaction and customer acquisition rate. o Map out digital freight forwarding operation process through online platform, and provide standard guidelines for operation team. o Initiative regular customer net promotor score survey to collect customer feedback, identify gap and work out corrective and preventive action plan. Support execution and commercial target achievement o Manage and monitor in order to achieve regional annual KPI for New shipper registration and New Shipper booking. Workplace Location: 30 Pasir Panjang Road #07-32 Mapletree Business City Singapore 117440. Working Hours: 8.30 am - 17.30 pm, Monday to Friday For interested applicants, please apply this position via " Apply Now " button or send the resume to

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Projects and Solutions Manager (Freight Forwarding)

Direct message the job poster from NES Fircroft

Managing Consultant at NES Fircroft | Recruiting Experts in Manufacturing

1. Job Identification

Job Title: Project & Solution Manager / Assistant Manager (Freight Forwarding/Logistics/Supply Chain)

Reporting Line: Reports to the Senior Manager of Costing & Reporting

2. Job Overview

Purpose of the Role: This position supports the development of service solutions tailored for new clients and improvements for existing ones. It involves conducting customer data analysis to support business growth and performance optimization. The role may also serve as a point of coordination between clients and internal operations during the launch of new services, taking on a project management function where needed.

3. Scope of the Role

Decision-Making and Autonomy: Operates under the direction of the Senior Manager, contributing to the design and implementation of customer solutions and service strategies within defined parameters.

4. Main Duties and Responsibilities:

• Create and manage end-to-end project plans
• Develop operational solutions for onboarding new clients or enhancing current service offerings
• Prepare and manage startup schedules, assign tasks, monitor progress, and report on milestones
• Coordinate with internal teams to ensure timely, budget-compliant, and goal-aligned project delivery
• Maintain clear and comprehensive documentation throughout project phases
• Conduct evaluations and reviews upon project completion
• Drive automation efforts for administrative tasks within the MNC Logistics company
• Take on other responsibilities as assigned in support of departmental or company goals

5. Key Working Relationships:

Internal: Warehouse, Transport, Business Development, IT

External: Interactions related to business support and data analysis functions

6. Required Skills, Experience, and Qualifications:

Skills:

• Self-driven and positive attitude
• Strong team player
• Focused on outcomes and targets
• Skilled in managing and resolving conflicts
• Analytical and solution-oriented thinker
• Flexible and able to navigate ambiguity
• Solid project management abilities
• Clear and confident communicator
• Fluent in spoken and written English

Experience:

• Ideally a minimum of two years of professional experience following university graduation

Qualifications:

• Bachelor’s degree in Engineering or a related technical field

7. Personal Profile:

Key Attributes:

• Strong sense of direction and execution capability
• Open-minded and collaborative approach
• Ability to see connections and synthesize complex information

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Strategy/Planning, Administrative, and Project Management

Industries

• Services for Renewable Energy

This job posting is active and not expired.

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Field Sales Manager, Freight Forwarding – MY Field Sales Manager, Freight Forwarding – MY

4 days ago Be among the first 25 applicants

The Field Sales Manager is responsible for developing new business, retaining existing clients, and growing revenue across all freight forwarding services, including air, sea, and cross-border logistics. This role involves direct engagement with customers, overseeing sales pipelines, and implementing strategies to meet business growth targets.

Key Accountabilities

• Develop and execute a robust sales plan focused on acquiring new clients and expanding services with current clients.
• Identify business opportunities across import/export freight services, customs clearance, and warehousing, and monitor competitor activity and market trends.
• Build and maintain relationships with key customers, decision-makers, and local stakeholders.
• Act as an escalation point for complex customer service issues and ensure client satisfaction by collaborating with operations and customer service teams to ensure smooth delivery of solutions.
• Provide weekly and monthly sales reports, including revenue forecasts and pipeline status.
• Track team and individual sales performance using CRM tools and prepare business review presentations for internal and client-facing meetings.

Qualifications, Skills and Experience:

• A Diploma or Degree in Logistics, Supply Chain Management, Business, or a related field.
• A minimum of 5 years of experience in freight forwarding sales, with at least 2 years in a leadership or supervisory role.
• Strong knowledge of international logistics, INCOTERMS, customs procedures, and trade regulations.
• Excellent communication skills in English are required.
• An existing network of logistics clients (importers/exporters) in Malaysia is highly desirable.
• Must possess own transport and be willing to travel extensively for client meetings.

Note: The advertised job title is being used for Talent Attraction and job advertisement.

Equal Employment Opportunity (EEO)

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Industries Transportation, Logistics, Supply Chain and Storage

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Field Sales Manager, Freight Forwarding – MY

Field Sales Manager, Freight Forwarding – MY

4 days ago Be among the first 25 applicants The Field Sales Manager is responsible for developing new business, retaining existing clients, and growing revenue across all freight forwarding services, including air, sea, and cross-border logistics. This role involves direct engagement with customers, overseeing sales pipelines, and implementing strategies to meet business growth targets. Key Accountabilities Develop and execute a robust sales plan focused on acquiring new clients and expanding services with current clients. Identify business opportunities across import/export freight services, customs clearance, and warehousing, and monitor competitor activity and market trends. Build and maintain relationships with key customers, decision-makers, and local stakeholders. Act as an escalation point for complex customer service issues and ensure client satisfaction by collaborating with operations and customer service teams to ensure smooth delivery of solutions. Provide weekly and monthly sales reports, including revenue forecasts and pipeline status. Track team and individual sales performance using CRM tools and prepare business review presentations for internal and client-facing meetings. Qualifications, Skills and Experience: A Diploma or Degree in Logistics, Supply Chain Management, Business, or a related field. A minimum of 5 years of experience in freight forwarding sales, with at least 2 years in a leadership or supervisory role. Strong knowledge of international logistics, INCOTERMS, customs procedures, and trade regulations. Excellent communication skills in English are required. An existing network of logistics clients (importers/exporters) in Malaysia is highly desirable. Must possess own transport and be willing to travel extensively for client meetings. Note: The advertised job title is being used for Talent Attraction and job advertisement. Equal Employment Opportunity (EEO) DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies. About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE Seniority level

Seniority level Associate Employment type

Employment type Full-time Job function

Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at DP World by 2x Sign in to set job alerts for “Sales Manager” roles.

Relationship Manager / Key Account Manager - FMCG (Fresh Grads are welcomed!)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Key Account Manager – ShopeeFood (Fresh grads are welcome!)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia 6 hours ago Regional Sales Manager (Northern & East Coast)

Petaling Jaya, Selangor, Malaysia 6 days ago Petaling Jaya, Selangor, Malaysia 5 days ago Relationship Manager, Sales Solutions (Mid-Market)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia 4 days ago Assistant Manager Mobile Sales, Central Region

Federal Territory of Kuala Lumpur, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Sales Executive (KL Selangor- Immediate Joiner)

Sales Manager Metals Vietnam/Malaysia/Indonesia

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The new role : Manage end-to-end recruitment activities, including job advertisement posting, candidate sourcing, screening, and shortlisting for interviews. Actively source and recruit new consultants to support business growth. · Coordinate and maintain relationships with external recruitment agencies. · Liaise with relevant authorities on human resource matters to ensure compliance withregulatory requirements. · Support timely and accurate payroll processing, ensuring alignment with company policies and statutory regulations. · Handle statutory contributions and submissions including income tax, EPF, SOCSO, and EIS. Maintain accurate records of payroll and statutory reporting. · Assist in the development and implementation of efficient HR systems and processes. Oversee HR administrative functions including leave tracking, medical claims, insurance, and staff movement updates. · Provide general administrative support to ensure smooth office operations as needed. Requirements: Minimum Diploma in Human Resource or equivalent · Candidate must have at least 1-2 years of experience in human resources or related position. Fresh graduate welcome to apply (Training will be provided) Possess a high degree of integrity and confidentiality · Basic knowledge of Labour Laws · Familiar with Payroll Software Excellent organization skills · Ability to work on tight deadline Strong verbal and communication skills · Creative problem solver who thrives when presented with a challenge Capable of working with minimal supervision ·Dynamic and tactful personality with positive work attitude To Apply If you’re interested in this role, click ‘apply now’ to submit your resume (in MS Word format) to

Due to overwhelming responses, we will only be able to contact shortlisted candidates. Job Ref:20250713/027 Consultant: Vivien Joshua Registration No: 201901037350 (1346680-W) EA Licence No: JTKSM 949A

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Client Industry: Leading global freight forwarding, supply chain and technology company (UK-based freight forwarder)

Key Responsibilities:

Primary Functions

• Hunt, win and acquire new business and customers for the organization
• Lead the engagement and grow assigned customers in country
• Maintain positive and close relationships with all assigned customers
• Lead and prepare customer quotations and proposals
• Meet targets and/or increase the organization's revenue, volumes and gross profit
• Execute business development strategies and tactics
• Assist management and leadership in the formulation of sales planning, tactics and strategies when required.
• Interact with local and regional product teams (including Air, Ocean and others) on securing the best rates in the market for customer proposal purposes.
• Manage and analyze the performance of owned customers, identify the need for action and execute these actions
• Support and/or enable the growth of assigned accounts regionally or globally if required.

Secondary Functions

• Work collaboratively with leadership & related stakeholders to implement new & existing sales initiatives
• Work on tenders/RFQs/Bids if required
• Positive internal stakeholder relationship management - Tech, Product, CS, Operations & others
• Contribute ideas on process improvements & implementation of related improvements.
• Internal stakeholder management
• Execute and manage all other jobs as assigned by immediate and dotted line manager

• Diploma / Degree in Business Administration or Sales & Marketing
• Min. five years’ customer facing sales experience of which three years in a sales management capacity in a Freight Forwarding, Shipping, Logistics or Supply Chain environment is a MUST
• Good records in execution of successful sales development strategies

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The new role :

• Drive mutually beneficial outcomes that meet both the customer’s expectations (service quality, fair pricing) and company objectives (gross margin, profitability, service expansion, and new project opportunities). ·
• Identify and pursue opportunities to introduce and sell additional services, deepening the integration between the company and the customer. ·
• Manage customer feedback, address inquiries promptly, and compile insights for monthly reporting to support discussions with the Business Development Manager. ·
• Collaborate with Customer Service, Demand & Supply Planning, and Operations teams to ensure service levels consistently meet agreed standards. ·
• Coordinate with country management to execute projects aligned with customer expectations. ·
• Partner with the Business Development Manager to manage the onboarding process for new customers. ·
• Monitor customer business developments proactively, preparing for and adapting to proposed changes. ·
• Support negotiations and contract renewals in collaboration with the Business Development Manager or Country Head of Commercial.
• Conduct regular meetings and Quarterly Business Reviews to strengthen contractual relationships and foster long-term partnerships.
• Track and analyze customer performance against KPIs, preparing monthly performance reports.
• Provide support on ad-hoc projects and initiatives to achieve team and company goals.

Requirements:

• University degree in Marketing/Business/Management / Engineering or equivalent · Required Languages: English and Malay Language, proficiency in Mandarin is a plus.
• Minimum 4 years of working experience in the corporate sales, key accounts or area, experience.
• Gained from logistics, FMCG or food and beverage industries would have definite advantages. ·
• Experience in industries of Logistics/Warehouse should be an advantage. ·
• Excellent commercial and communication skills. ·
• Proactive and positive approach to customers externally and internally. ·
• Strong mathematical/statistical and presentation skills. ·
• Highly proficient in MS Office (PowerPoint & Excel) ·
• Capable of utilizing Business Intelligence tools.

To Apply

If you’re interested in this role, click ‘apply now’ to submit your resume (in MS Word format) to to overwhelming responses, we will only be able to contact shortlisted candidates.

Job Ref:20250711/027

Consultant: Vivien Joshua

Registration No: 201901037350 (1346680-W)

EA Licence No: JTKSM 949A

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The new role : Drive mutually beneficial outcomes that meet both the customer’s expectations (service quality, fair pricing) and company objectives (gross margin, profitability, service expansion, and new project opportunities). · Identify and pursue opportunities to introduce and sell additional services, deepening the integration between the company and the customer. · Manage customer feedback, address inquiries promptly, and compile insights for monthly reporting to support discussions with the Business Development Manager. · Collaborate with Customer Service, Demand & Supply Planning, and Operations teams to ensure service levels consistently meet agreed standards. · Coordinate with country management to execute projects aligned with customer expectations. · Partner with the Business Development Manager to manage the onboarding process for new customers. · Monitor customer business developments proactively, preparing for and adapting to proposed changes. · Support negotiations and contract renewals in collaboration with the Business Development Manager or Country Head of Commercial. Conduct regular meetings and Quarterly Business Reviews to strengthen contractual relationships and foster long-term partnerships. Track and analyze customer performance against KPIs, preparing monthly performance reports. Provide support on ad-hoc projects and initiatives to achieve team and company goals. Requirements: University degree in Marketing/Business/Management / Engineering or equivalent · Required Languages: English and Malay Language, proficiency in Mandarin is a plus. Minimum 4 years of working experience in the corporate sales, key accounts or area, experience. Gained from logistics, FMCG or food and beverage industries would have definite advantages. · Experience in industries of Logistics/Warehouse should be an advantage. · Excellent commercial and communication skills. · Proactive and positive approach to customers externally and internally. · Strong mathematical/statistical and presentation skills. · Highly proficient in MS Office (PowerPoint & Excel) · Capable of utilizing Business Intelligence tools. To Apply If you’re interested in this role, click ‘apply now’ to submit your resume (in MS Word format) to to overwhelming responses, we will only be able to contact shortlisted candidates. Job Ref:20250711/027 Consultant: Vivien Joshua Registration No: 201901037350 (1346680-W) EA Licence No: JTKSM 949A

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